*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.
*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.
*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.
World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.
If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.
If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.
Minimum Eligibility Requirements for all Emergency Response Roster Positions:
5+ years of cross cultural humanitarian emergency experience outside of your home country.
Minimum 2 years experience serving successfully in fragile or unstable environments.
Experience directly managing staff during humanitarian emergency responses.
Ability to work long hours in stressful environments with a variety of skilled professionals.
Demonstrated management of budgets in emergency response settings.
Willing to serve unaccompanied; most likely in a team house setting.
English proficiency; written and verbal.
Grant Acquisition Management experience in your personalized expertise.
Strong track record in developing good working relationships with governmental institutions and multilateral agencies.
Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.
When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.
Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):
Programmes Strategy & Development Director
Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):
Communication and External Engagement Manager
Human Resources Manager
Support Services Manager
Information Management Manager
Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager
Grant Acquisition and Management Manager
Cash Programming Manager/Specialist
Water, Sanitation and Hygiene (WASH) Manager/Specialist
Mental Health and Psychosocial Support Manager/Specialist
Education in Emergencies Manager/Specialist
Child Protection ManManager/Specialist
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
Reporting to the Senior Director, Public Engagement, the Reputation Communications Director is a senior role proactively and reactively directing the development of reputation protection and building activities. They will lead two teams with distinct areas of communitions skills and responsibilities.
This director is responsible for maintaining World Vision’s reputation during crises and faced with risks. They will lead the risk communications team that handles emerging incidents and reputational crises in the partnership and ensures there are strong policies, procedures and protocols for these responses offices across the partnership and globally. This Director will work directly with global media and other influential external partners and stakeholders to shape their understanding of and trust in WV.
They will also direct a creative and technical digital properties team that develops and control all of the digital channels of World Vision Internationsl (WVI) (WVI.org, fb, Instagram, twitter etc.).
The postholder will fully understand the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.
This role will work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Able to act on their own, the postholder will work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and Support Office (SO) and regional executives, Evidence & Learning, Global Resource Development (GRD), External Engagement & Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.
Working closely with the Brand Director, this postholder will ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.
The position will be responsible for directing a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.
Set the strategic directions and lead a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.
Provide leadership to Risk Advisors team to ensure global capacity for incident responses and ensure policies, protocols and training are consistently reflecting best practice. Advise and guide senior leadership in the partnership on Tier 1 and 2 responses to issues that threaten to harm the WV brand and reputation, and deal directly with global media and other partners during these incidents.
Strategically lead the digital properties team in developing and maintaining best-in-class digital channels for WVI, including WVI.org and all affiliated National Office, campaign and functional websites and microsites, fb, twitter, Instagram and youtube channels and any emerging digital channels.
Engage with executives in WVI and across the partnership to create and ensure alignment and that executives are champions of the digital strategy.
Work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and SO and regional executives, Evidence & Learning, GRD, External Engagement &
Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.
Identify, develop and champion reputation building activities that take account of trust drivers and build positive organisational reputation and ensure these are used in WVI channels, and in offices across the partnership. Use organisational and communications strategies as a springboard to develop and maintain improvements to global reputation and engage the voices of leaders in the org as well as children, communities and partners.
Work closely with the Brand Director to ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.
Lead the development of corporate materials that will grow trust in the organization eg, World Vision Guide, Global Annual Reviews in line with the organizational brand and strategy.
Play an active senior role and provide strategic crisis management and branding approach in the Operations Management Team and lead digital comms networks for the partnership. In this strategic approach and the active role in the digital comms networks is considering the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.
KNOWLEDGE, SKILLS & ABILITIES:
Post Graduate degree or equivalent in Communications, Public Relations, Journalism or a related field.
10+ years working in a communications role, preferably within World Vision.
10+ Experience with successful crisis management.
Experience developing high-level communications strategies based on insights and research, and gaining senior stakeholders’ ownership and buy-in for the strategies.
Thorough understanding of World Vision’s ministry and issues including children, poverty, relief, sustainable development, donor engagement and food aid.
Strong communication and interpersonal skills; able to win the confidence of a broad range of different stakeholders.
Thorough understanding of media, its likely interests, demands and expectations.
Thorough understanding of crisis and issues management.
Good understanding of private, public and institutional donors, as well as other partners, and their expectations and needs for information during a crisis.
Experience of working in cross-cultural environments, sensitivity to multicultural social, religious and gender issues.
Strong analytical skills, able to clearly assess and evaluate issues and alternative strategies.
A self-starter, able to identify the key issues and mobilise senior stakeholder support.
Excellent writing skills.
Familiarity with general legal concepts such as confidentiality, liability, contractual obligations etc.
Experience working with lawyers for legal advice and counsel.
Understand transparency and accountability trends and issues in the humanitarian sector.
Understanding of internal communications and of ways in which staff can help build and maintain reputation.
Preferred Skills, Knowledge and Experience:
Understanding of what builds and detracts from trust and reputation.
Multi-lingual ability an advantage.
Crisis communications experience.
The position requires ability and willingness to travel domestically and internationally up to 25% of the time.
PURPOSE OF POSITION
Under general direction of People and Culture Manager, the holder of this position will work in consultation with managers throughout WVIM and national staff to determine the learning needs of staff and to build capacity within the Organization in line with the organization’s strategy; plan and deliver training using effective learning training methods; organize workshops and learning events and play a key role in coordinating effective knowledge transfer and learning to take place. This position will also build a talent pool of high performers and develop them further for the purpose of succession planning and retention of high talent within the Organization.
SUBJECT MATTER EXPERT & TECHNICAL AND OPERATIONAL SUPPORT
Undertake quarterly and yearly surveys to determine the learning needs of all staff within WVIM (World Vision International Mongolia) and produce a Learning & Development and Talent Management plan.
To develop, update and maintain a yearly training calendar that addresses all the pertinent development needs for the purpose of staff growth.
Track learning application and evaluate the effectiveness and impact of learning and development activities/ activities justify the Return of Investment
To maintain records of the number of training attended by staff on a yearly basis and to ensure that all staff has the opportunity for capacity development.
To capture and monitor the number of staff attending training abroad and to report back and keep their managers advised on the number of staff who attended training in the individual department on a quarterly basis.
To pay special attention to the high performers identified to ensure that they have attended the pre-determined capacity building courses.
To assist the People and Culture Manager in developing their career path for the purpose of retention of these high performers this will include leveraging on available capacity-building intervention as well as external sources.
Use all available resource ( internal trainers, WVI regional office ‘s programs, WVI online learning consultancy., etc.) as well as a blended learning approach including Webinar, simulation, coaching, mentoring, etc. to support the development of leaders and potential successors
Play a key role in the development of training materials, both electronic and paper-based which will assist in the implementation of WVIM’s strategy in the partnership.
Monitor and evaluate the effectiveness of WVIM training interventions. Maintain communication channels with training participants in order to monitor if training events are producing the intended impacts.
To develop a system or plan to ensure that staff who attend training and other capacity-building programs share their knowledge with staff in the organization so that knowledge is not retained with only certain individuals.
Continuously coordinate with managers and senior staff to capture any changes in the training and development needs and to maintain the needs for the Organization as current and anticipate possible future needs.
Store training designs in a database that will serve as a resource center and at the same time document the process of change into World Vision's new learning-centered designs.
Maintain channels of communication with Area Program and National office staff and provide information on available training opportunities within or outside the partnership.
Provide coaching and guidance to staff regarding Human Resources policies and their implementation
To ensure alignment of practices and policies with internal customers as well as in accord with the labor law requirements
Roll out the implementation of all new policies or processes flowing from the People & Culture department to the rest of the Organization and ensure the current policies are maintained in the Area Programs and National Office
Lead and coordinate the recruitment processes for the relevant areas of support
Ensure that human resource planning and recruitment processes are properly implemented in the Area Programs and National office and there is adherence to the processes and policies
Provide technical expertise in the development, implementation, and coordination of People & Culture Workforce planning and recruitment strategies
To ensure and facilitate the recruitment and selection process in accordance with the People & Culture policies and processes, including documentation, in a timely manner
To ensure that WVI Christian commitment, core values and mission, and vision is present in all recruitment endeavors
To facilitate, guide and lead all interviews in the respective Cluster teams or National office
Participate in and contribute to regular People and Culture development meetings by especially providing feedback from the respective clusters on People & Culture matters
Support and Guide managers in all the Employee relation areas of WVIM work
To provide timely monthly reports on recruitment, feedback and arising issues in your region
Facilitate new staff’s orientation process and participate in the P&C section as appropriate
To keep track of the probation periods and similar periods for staff with Area Program and National Office Managers, including relevant documentation
Ensure all contracts and related documents are accurate and proper prior to staff receiving them
Conduct all the necessary screening, reference checks, initial interviews, testing and assessment of applicants for shortlisting of potential candidates
Support World Vision International Mongolia staff members to understand and adhere to the organizational culture, performance management system as well as the effectiveness of their daily work
Guide and support the management team and staff regarding the annual performance management process and liaise with Area Program and National Office Managers to ensure that this process is completed in a timely and quality manner
Assist and provide input in the conduct of salaries and benefits survey to determine the organization’s position in the market
TRAINING ADMINISTRATIVE EXPERT – the ability to provide, advice to department managers, staff on their training needs, to be able to provide administrative, logistical, support in managing the leadership development/training program of WVM.
RECORDS MANAGEMENT EXPERT – the ability to efficiently manage and safely keep training records and documents. To be able to keep
DOCUMENT – ability to take notes of meetings and workshop proceedings.
To initiate, develop and maintain a database of course designs for knowledge sharing.
To initiate, develop and maintain a database for e-learning purposes
INTERNAL & EXTERNAL LIAISON AND COORDINATION
International Non-Government Organizations, Non-Government Organizations and Training Agencies in Mongolia
Senior Leadership Team, Departments managers
All levels of staff from all parts of the WVIM Organization
Candidates for WVIM vacancies
Assist the People Culture Manager to prepare the annual training budget.
Assist the People Culture manager to link learning and development to career progression within WVIM.
Prepare monitoring and other reports related to training
Participates and provides support in organizational and divisional spiritual formation activities.
Minimum education, training, and experience requirements to qualify for the position:
Bachelor’s degree or equivalent in Human Resource Management, Social Science or Business Administration
Formal training in conducting training activities and 2-3 years’ experience of developing and delivering training, coaching and adult learning methodologies and knowledge of Human Resource areas
English Language proficiency is preferable
Preferred Skills, Knowledge and Experience:
Fluency in both written and spoken English and Mongolian and ability to translate Mongolian to English and vice versa
Excellent computer skills, including proficiency in Word, Excel, and PowerPoint.
Good project management skills and experience.
Ability to resource information.
Strong interpersonal skills and ability to establish and maintain effective working relationships in a multi-cultural, diverse environment.
Ability to be proactive and work independently, as well as working closely and supportively within a team.
Commitment to continuous personal learning, keeping abreast of new developments, particularly within the area of Learning and Development.
Willingness to travel extensively throughout Mongolia
Ability to work under pressure, being self- motivated and detail-oriented
Honesty, Integrity, and commitment to World Vision principles
Ability to maintain a positive relationship with colleagues
Emotional maturity and ability to deal with matters of strict confidentiality
Knowledge of Local Labor Law
Ability to demonstrate sound judgment and initiative with little guidance
Ability to track multiple tasks simultaneously
Self- Motivates and able to work without close supervision
Quick learner: agile, flexible and adaptable
Able to work independently and as part of the team
A minimum of two years of administrative experience
Experience in P&C administration preferred
Experience and knowledge of P&C practices, including recruitment, hiring, salary, and benefits administration
Experience and knowledge of the Human Resource system
The position requires the ability and willingness to travel domestically and internationally up to 30% of the time.
PURPOSE OF POSITION Start, lead and develop Area Program, or multiple area programs, through managing thorough planning, relationship building with local stakeholders, and ensuring staff team accountability and effectiveness, resulting in a community-based program/s that enhance children’s well-being, focused on the most vulnerable, and leads to sustainable change.
Major Activities1. Leadership and Strategic ManagementProvides strong and positive leadership to the Area Program ensuring competent and motivated staff are hired and retained and high-performers identified and nurtured.Supports professional and personal development of Area Program staff, with an emphasis on on-the-job coaching and facilitating ongoing action learning and reflection.Reviews the staff development plans on an annual basis cross-checking it with National Office integrated competency development plans.Conducts frequent conversations with staff to support their performance and development ensuring World Vision’s performance management processes are followed.Ensures staff wellbeing and security are supported and promoted.Assists, when required, in Country strategy development.Facilitates and supports team understanding and mapping of potential partners, and building of collaborative relationships with local government and other community stakeholders...Provides strategic leadership and facilitation support for partnership brokering processes and relationships between World Vision technical programs and local working groups, and overall coordination amongst all projects within the area program.Creates and maintains effective working relationships with the Sponsorship, Humanitarian Emergency Affairs, Integrated Programming, and all sectors and departments/units to enhance program team effectiveness.Attends devotions and weekly chapel services and supports the spiritual development of his/her team.Identifies new partners within and outside the community and identifies how these partners can work together towards shared priorities for child well-being.Takes a lead role in advocating/promoting the organization and stakeholder transformation according to the organization’s vision and core values.
2. Program ManagementProgram Planning, Monitoring, and Reporting
Oversees and ensures locally owned plans are developed using World Vision’s development program approach & incorporating technical programs that are relevant to the programming area. Lead the Area Program team to have effective community engagement and mobilization process with the aim of ensuring community ownership by forming/building/strengthening Civil Society Organizations/Citizen Based Organization/CommitteesSupports, as required, to develop the technical program design.Negotiates with the Technical Programme Managers on a realistic local implementation plan, including budget and technical support as required.Ensures an effective and efficient monitoring system is in place which is owned and used by the community and local stakeholders and also provides information to meet WV requirements. Collates & supply monitoring data to Cluster and National Office on Technical Program standardized indicators.Manages effective monitoring at Area Program level quarterly, semi and annual basis ensuring alignment data on Horizon. Ensures monitoring information is used to improve program performance and made available for technical program reports.Contributes to technical programme evaluations as requested.Supports National Office initiatives such as Sponsorship Single User Interface, Horizon Transformed Field Environment (TFE), Learning through evaluation, accountabilityand planning (LEAP) 3 processes.Ensures Registered Children's inclusion in Technical Program & Community engagement and sponsorship program (CESP) planning that all the Registered Children participating in the Programme/Activity every quarter.3. Sponsorship Facilitation (in programs where sponsorship is applicable)Ensures sponsorship is integrated with programming and implementation of the integrated monitoring plan Works closely with the Sponsorship Manager and team on all aspects of sponsorship administration and multi-year plans.Leads planning of child selection as part of the program/Sponsorship in the Programming (SIP) design process.Ensures all Registered Children are monitored in accordance with World Vision International standards.Ensures sponsorship messaging integrated with WV messaging as part of Who Are We?Ensures delivery of Sponsorship Communication and Media, in time and with the Quality manner in working closely with the Area Program team.4. Child Protection and ParticipationEnsures staff and partners understand the World Vision child protection policy.Ensure efforts are taken to respond promptly and appropriately to incidents.Ensures Area Program supports awareness-raising for prevention and reporting of child protection incidents occurs across the program area.Ensures that children are involved in age-appropriate ways in all aspects of the program.Promotes the establishment of children's rights networks and support policy that seeks to change structures and systems that jeopardize the right of children in coordination with advocacy.Networking and CoordinationBuilds and maintains relationships with other Non-Government Organizations, local government officials, local churches, and community leaders in the area program.Builds strategic collaborations for local programs.Engages in advocacy and represent Area Program. Ensures program priorities and approaches are aligned with community, partners & National Organization strategies and standards.Involves Support Office partners in key events/ milestones of the program.Resource Acquisition Submit proposals for startup funding and preposition World Vision Mongolia to address child wellbeing issues in the rural/urbanCoordinate and support Grant Acquisition Management & National Resource Department team on the development of quality proposals/ concepts to contribute towards the wellbeing of Most Vulnerable Children within the target area.Guide and direct to mobilize resources effectively and efficientlyEnsure corporate and other private donor engagement Support National Office level fundraising initiatives such as Local sponsorship, Mongolians to Mongolians (M2M), etcMinimum education, training, and experience requirements to qualify for the position: List academic requirements (if applicable), technical skills, or other knowledge required as a minimum qualification for this position.
Bachelor's degree is essential, a bachelor degree in a field related to Development, Management, Economics or Social Sciences is preferred. (Master degree is an advantage).Minimum of three years of management experience. Experience in development programs is preferred.Experience in program assessment, design, implementation, monitoring, evaluation, report writing, and emergency response is preferred.Work EnvironmentWillingness to travel up to 40% of the time.
Preferred Skills, Knowledge, and Experience: List academic requirements, technical skills or other knowledge preferred for this position. Strong skills in data analysis, research work, and community-based programs Strong organizational and management skills, with a proven track record of managing a teamStrong problem solving, interpersonal and communication skills Good verbal and written skills are essential, English is preferredThorough knowledge of Microsoft Office, knowledge of Lotus Notes is preferredAbility to demonstrate servant leadership and foster a team-oriented atmosphereIntegrity, honesty, and accountability to both the team and the community Team builderAble to make quick decisions as neededStrong facilitation skillsUnderstanding of and commitment to World Vision Core Values
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Senior Director, External Engagement provides overall leadership, coordination and alignment of global level external engagement, seeking to achieve influence, support income and ultimately to impact external targets in support of WV objectives for children as articulated in Our Promise. The Senior Director will develop and deliver annual plans that maximize the external engagement of Senior leaders, sector and thematic experts, policy advisors and children. The Senior Leader leads and facilitates the External Engagement (EE) Advisory Group for aligned and impactful external engagement across the Global Centre, including through analysis and prioritization of external stakeholders and partnerships, and through regular reporting, innovation and excellence. The Senior Director leads the alignment of EE in WV Global Capitals, leads a team of EE advisors (including in the Global Capitals) and ensures that WV voices are addressing the most important and impactful stakeholders, forums and processes in support of the rights and well being of children, especially the most vulnerable. The Senior Leader will support strong external engagement across all entities of the Partnership, including support to Regional Advocacy Directors in their EE planning. S/he will support Senior WV leaders, including the President, in their participation in major multilateral events and dialogue with external bodies.
Develop and deliver a global External Engagement agenda focused on the rights of children and the achievement of priority Sustainable Development Goals (SDGs) External Engagement agenda provides the best opportunities for WV to advance its external objectives and positively impact the lives of most vulnerable children.
Work with Global Capital leads to represent or position WV within the UN, diplomatic, and NGO communities.
Coordinate and facilitate external relationships that enable WV to articulate its concerns to NGO, UN, Governmental, and other multilateral bodies.
Strategic briefings to inform organizations of WV's work and policy positioning.
Direct meetings with key individuals and active participation in meetings of multilateral bodies.
Support, coordinate and facilitate representation at agreed global events on behalf of the wider A&EE.
Translate in-depth policy work in A&EE priority thematic areas into messaging for use in external relationships.
Maintain good relations and work effectively with other members of the GC, SOs and GFO teams to ensure that World Vision presents a professional and efficient point of contact to global institutions.
Including maintaining awareness of the activities of other members of the team to enable mutual support during times of high pressure activity.
Management of the EE team, including across Global Capitals in New York, Geneva and Brussels. Support regional capitals in other locations (Africa, Asia and LAC).
Aligned, well functioning team supporting overall EE objectives of the A&EE team and Global Centre.
Develop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set and monitor the team’s annual workplans and the individual workplans of the team.
Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and other processes to promote agreed policy positions.
Strong and effective World Vision representation at priority global forums and processes, through:
Consistent use of strategic planning processes and tools. This includes working with Global Communications to develop communications plans for all priority engagements, and working with the President’s communications team when he is participating.
Support for participation in international meetings, and provision of direction re: networking with multilateral leaders. Briefing key World Vision leaders before key events and debriefing afterwards.
Act as the organisational representative, the representative of the President, or the representative of the Advocacy & External Engagement Partnership Leader at external forums.
Advise WV leadership on industry thinking and new developments.
Provide overall leadership to EE Advisory Group.
Aligned, coherent and bold World Vision EE across the Global Centre, directed at the most important and prioritized external stakeholders, leading to influence, income and impact for children.
Provide guidance for the development of strategic global partnerships.
WV’s highest priority global partnerships are performing and delivering at their optimal level and, thereby, making substantive contributions to WV’s impact.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Public Policy, International Development, Human Rights, Law or other relevant field.
Minimum 7 year leadership experience working in child rights focused External Engagement in CSO context and/or government or multilateral context.
Expert level understanding of child rights policy debates and dialogues, including regarding the Sustainable Development Goals, ODA, and the Convention on the Rights of the Child.
Significant field experience and/or understanding in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written.
Excellent trends and political analysis skills.
Excellent team leadership and management skills.
Strong understanding of World Vision Partnership and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.