EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist

Finance Assistant – BR and CAL Centralization

PURPOSE OF POSITION:

This position will be responsible for performing bank reconciliation and cost allocation data processing, review and analysis. By using data consolidation and reconciliation tools such as SunSystems Bank Reconciliation Manager module, and Cost Allocation PMQA Tools, this position will perform tasks on behalf of the National Offices as part of FRSC’s centralization support for the field.

MAJOR RESPONSIBILITIES:

Reconcile bank accounts on behalf of national offices using the automated procedures of the Sun6 Bank Reconciliation Manager utility.

This includes but is not limited to:

  • Directly accessing national offices’ bank statements (thru bank’s online facility) and cash ledger in Sun6.

  • Loading all required data in Sun6 and managing the reconciliation of accounts using Bank Recon Manager Facility.

  • Extracting all reconciling items in Sun6 using PMQA template.

  • Analyzing and monitoring bank reconciling items. This includes close engagement with NOs (and or region) to clear these items.

  • Assisting the NOs on the accounting entries needed to clear bank reconciling items.

  • Posting of final bank reconciliation reports in the FFR database and communicating with NOs.

Identify, raise/flag, follow-up and clear differences on the bank account balance and the office’s financial records as part of internal control.

Prepare and review the Cost Allocation PMQA tools design template on the 1st week of each month.

Run the Cost Allocation (CAL) review and reconciliation tool and ensure that the control figures are consistent accurate.

Perform Ledger Import and Ledger Import Validation.

Run LEH Validation Tool before final posting.

Run the Cost Allocation Reconciliation Template when necessary.

Prepare issue logs for all issues encountered during the CAL run period.

Test and analyze National Office bank accounts and SunSystem financial data to prepare an office to ‘go-live’ on the FRSC BR Centralization.

Assist the National Office and the lead in implementing Cost Allocation Centralization for each office.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelors’ degree in Accounting or Finance.

  • Knowledgeable in Microsoft Office particularly Microsoft Excel.

  • Knowledgeable in preparing Bank Reconciliation Reports.

  • Keen to details, willing to learn and do routine tasks, willing to extend long hours, as needed.

  • 1-2 years of experience in Accounting and Finance.

  • At least 1 year experience doing bank reconciliation or working on financial accounting.

Preferred Skills, Knowledge and Experience:

  • General knowledge of Financial reporting.

  • Ability to extract data, retrieve and analyze financial information.

  • Possess advance learning of Microsoft Excel.

  • Ability to work in fast paced team environment & strong analytical / problem solving capabilities.

Integrated Automation Developer I (Shared Services)

PURPOSE OF POSITION:

The Integrated Automation Developer I applies skills with the support of the BI Manager and team members, to generate automated solutions to pursue the mission of the partnership and improve the efficiency of our resources, this includes the Shared Services and other parts of the organization. This role is an active participant in projects assigned by the manager, has basic understanding of the processes and may provide basic recommendations for improvement opportunities; also makes decisions only regarding its own workload and has low range of influence outside of his own team. Usually completed or about to complete studies in Systems Engineering, Computer Science, Software Development or similar.

MAJOR RESPONSIBILITIES:

Process Automation Solutions:

  • Design the basic flows and functionalities of robotic solutions for simple repetitive processes.

  • Maintain, improve or change solutions according to new requirements.

  • Combine basic languages and tools to ensure maximized utilization of resources.

  • Follow software development methodologies.

Data Collection Solutions:

  • Design low complexity forms.

  • Apply basic process maps analysis tools to draft solutions.

  • Design basic workflows for notifications.

  • Partner with Business Intelligence in all data collection solutions projects.

  • Assist in the maintenance of forms and low complexity changes.

Documentation:

  • Document process maps of designed solutions and new processes.

  • Use the templates required for proper documentation of automation projects.

  • Document learnings, upgrades and best practices from using automation software.

Continuous Improvement:

  • Learn basic Lean Six Sigma principles.

  • Assist with methodology applications in assigned projects.

  • Provide basic recommendations for areas of opportunity.

KNOWLEDGE, SKILLS & ABILITIES:

  • Complete or about to complete studies in Systems Engineering, Computer Science, Software Development or other similar field.

  • 1-2 years of experience in a similar position.

Preferred Skills, Knowledge and Experience:

  • Robotic Process Automation (RPA) - Basic

  • InfoPath or PowerApps - Basic

  • Excel (VBA) - Basic

  • SharePoint – Basic

  • English – B2

Assistant Finance Analyst

PURPOSE OF POSITION:

This position will support global centre reporting and analysis of national office financial data by developing specialized and complex templates that will be used by both national offices and FRSC, reviewing and analyzing finance information from field offices, and preparing and assessing specialized reports such as bank reconciliation and advances. Being the expert in the finance template, this position is expected to guide and advise offices on effectively using the templates, and in resolving issues that may arise.

This position will develop key measures in assessing and evaluating finance data reports and review and analysis of critical partnership reports of National/Regional/Offsite offices such as Bank Reconciliation and Staff Advances. This position will be responsible in the development, implementation, and maintenance of specialized accounting templates and provide assistance to aid and resolve associated issues.

This position will manage and administer the financial information from various finance tools.

MAJOR RESPONSIBILITIES:

  • Conduct desk review/in depth review of national/regional/offsite office financial reports. Identify and monitor critical issues with significant inaccuracies and potential accounting shortfalls.

  • Develop templates for various complex and comprehensive reports and identify how to improve, standardize and automate the existing templates as part of continuing business process improvement and efficiency.

  • Serve as business owner/consultant and ensure users get maximum benefits from the templates developed.

  • Manage, administer and maintain the compliance and consolidation of National/Regional/Offsite offices to be used by the partnership and other FRSC team members. This includes revision and correction, reconciliation and validation of financial information. This also includes researching, delving, and establishing of needed procedures to enhance current data gathering and analyses.

  • Manage financial information in WV Central NO Reporting sub-site, Sharepoint and Financial Reporting Service Center database in Lotus Notes.

  • Aid in the preparation and review of year end closing process and documents.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's or University Degree in Accounting.

  • Has an extensive knowledge and experience in all areas of finance and accounting.

  • Excellent multi-tasking and organization aptitudes.

  • Competent on financial reporting and analysis (Preferably someone who has good experience on data analysis).

  • Has sufficient knowledge and experience with Microsoft Word, Excel, Access, and Powerpoint, and has the ability to quickly learn and use other software packages like OLAP, PMQA, PowerPivot, PowerBI etc.

  • Minimum 2 years of experience preferably in an international NGO environment or the like.

  • Has at least 6 months experience in developing templates using Microsoft Excel, Access or the like.

  • Can thrive in a multi-cultural, geographically dispersed work environment.

  • Able to work with several functional managers or stakeholders.

Preferred Skills, Knowledge and Experience:

  • Preferably with experience in PowerBI and Sunsystems.

  • Experience and knowledge on Advanced Excel.

Business Analyst I

PURPOSE OF POSITION:

Individuals working as a Business Analyst I are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting one or more low to moderately complex business process.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

MAJOR RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Assists in business case development.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assists in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

Business Process:

  • Documents current business processes and models.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and can participate in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Investigates and resolves issues, escalates as needed.

  • Uses basic analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Provides frequent project status reports to clients and management.

  • Communicates project issues and recommended resolution.

  • Participates in the creation, review and analysis of user stories/ epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires basic knowledge of business operations and systems requirements processes.

  • Typically requires 1-3 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Reputation Communications Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director, Public Engagement, the Reputation Communications Director is a senior role proactively and reactively directing the development of reputation protection and building activities. They will lead two teams with distinct areas of communitions skills and responsibilities.

This director is responsible for maintaining World Vision’s reputation during crises and faced with risks. They will lead the risk communications team that handles emerging incidents and reputational crises in the partnership and ensures there are strong policies, procedures and protocols for these responses offices across the partnership and globally. This Director will work directly with global media and other influential external partners and stakeholders to shape their understanding of and trust in WV.

They will also direct a creative and technical digital properties team that develops and control all of the digital channels of World Vision Internationsl (WVI) (WVI.org, fb, Instagram, twitter etc.).

The postholder will fully understand the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.

This role will work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Able to act on their own, the postholder will work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and Support Office (SO) and regional executives, Evidence & Learning, Global Resource Development (GRD), External Engagement & Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.

Working closely with the Brand Director, this postholder will ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.

The position will be responsible for directing a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.

MAJOR RESPONSIBILITIES:

  • Set the strategic directions and lead a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.

  • Provide leadership to Risk Advisors team to ensure global capacity for incident responses and ensure policies, protocols and training are consistently reflecting best practice. Advise and guide senior leadership in the partnership on Tier 1 and 2 responses to issues that threaten to harm the WV brand and reputation, and deal directly with global media and other partners during these incidents.

  • Strategically lead the digital properties team in developing and maintaining best-in-class digital channels for WVI, including WVI.org and all affiliated National Office, campaign and functional websites and microsites, fb, twitter, Instagram and youtube channels and any emerging digital channels.

  • Engage with executives in WVI and across the partnership to create and ensure alignment and that executives are champions of the digital strategy.

  • Work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and SO and regional executives, Evidence & Learning, GRD, External Engagement &

  • Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.

  • Identify, develop and champion reputation building activities that take account of trust drivers and build positive organisational reputation and ensure these are used in WVI channels, and in offices across the partnership. Use organisational and communications strategies as a springboard to develop and maintain improvements to global reputation and engage the voices of leaders in the org as well as children, communities and partners.

  • Work closely with the Brand Director to ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.

  • Lead the development of corporate materials that will grow trust in the organization eg, World Vision Guide, Global Annual Reviews in line with the organizational brand and strategy.

  • Play an active senior role and provide strategic crisis management and branding approach in the Operations Management Team and lead digital comms networks for the partnership. In this strategic approach and the active role in the digital comms networks is considering the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.

KNOWLEDGE, SKILLS & ABILITIES:

  • Post Graduate degree or equivalent in Communications, Public Relations, Journalism or a related field.

  • 10+ years working in a communications role, preferably within World Vision.

  • 10+ Experience with successful crisis management.

  • Experience developing high-level communications strategies based on insights and research, and gaining senior stakeholders’ ownership and buy-in for the strategies.

  • Thorough understanding of World Vision’s ministry and issues including children, poverty, relief, sustainable development, donor engagement and food aid.

  • Strong communication and interpersonal skills; able to win the confidence of a broad range of different stakeholders.

  • Thorough understanding of media, its likely interests, demands and expectations.

  • Thorough understanding of crisis and issues management.

  • Good understanding of private, public and institutional donors, as well as other partners, and their expectations and needs for information during a crisis.

  • Experience of working in cross-cultural environments, sensitivity to multicultural social, religious and gender issues.

  • Strong analytical skills, able to clearly assess and evaluate issues and alternative strategies.

  • A self-starter, able to identify the key issues and mobilise senior stakeholder support.

  • Excellent writing skills.

  • Familiarity with general legal concepts such as confidentiality, liability, contractual obligations etc.

  • Experience working with lawyers for legal advice and counsel.

  • Understand transparency and accountability trends and issues in the humanitarian sector.

  • Understanding of internal communications and of ways in which staff can help build and maintain reputation.

Preferred Skills, Knowledge and Experience:

  • Understanding of what builds and detracts from trust and reputation.

  • Multi-lingual ability an advantage.

  • Crisis communications experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Associate Director, Global Production Services

PURPOSE OF POSITION:

The purpose of this position is to lead and be accountable for the Global Production of Child Sponsorship’s content features, reaching 2.7m child sponsors in 21 nations two-three times per year, representing 54 field office cultures (within World Vision’s $1bn Child Sponsorship line of business).

(Examples of the content features being centrally produced at scale include detailed child & community progress reports, child Christmas cards, letters and expression worksheets – all to demonstrate to sponsors the impact of their regular donation and/or to build a sense of personal connection with their sponsor child. The production output totals nearly 9m individual items annually, pulling from a multitude of data sources, with many 1,000’s of complex variations).

The Associate Director, Child Sponsorship Global Production Services is accountable to lead a team of 25+ permanent and temporary staff based in Manila across the following functional teams: production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The position also holds accountability for external vendor production tasks, systems capability and technical solutions to support continuous improvement and production efficiencies, budget/cost management, and quality assurance of the final products.

The role importantly needs to lead with and advocate for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global production services, balancing cost and risk management. The role is a member of a dynamic international leadership team of colleagues reporting to World Vision International’s global head of child sponsorship marketing and engagement.

The position interfaces with and is required to influence partners, entities, vendors and stakeholders across the World Vision partnership both locally and globally. Ultimately the role seeks to serve vulnerable children and their sponsors through producing the best content features that enable deep personal engagement, empowering them to transform their own lives.

The ideal candidate will possess: proven leadership in a multi-cultural global production services/ operations environment; programme management/leadership experience; a high level of analytical and problem solving skills; a natural inclination to process improvement and optimization; high inter-personal skills, track record of team empowerment, mentoring and respect for the individual; solid communication skills, both oral and written with the ability to persuade/influence others; and strong organization skills for prioritization of individual and team work.

MAJOR RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and operational annual plans as part of the partnership-wide goals for Sponsor Engagement with input from Child Sponsorship Marketing & Engagement Lead Team, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with National Office (NO) Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any Fiscal Year (FY), showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Production Services Operations:

  • Leads a ‘just in time’ global production services mindset for sponsor engagement feature production that require information from the child/programme so that sponsors receive the very latest information.

  • Leads the effective workload balancing, pacing and sequencing of global projects dependent upon field office and support office needs, and internal resource constraints.

  • Defines and produces analytics, measurements and regular reporting that demonstrates timely delivery of global production services.

  • Seeks and develops opportunities for streamlining of work/effort through outsourcing to reduce work cost and effort.

  • Partners effectively with internal service providers to ensure dependency deadlines are met.

  • Regularly assess the project needs and manage any increase or reduction of staff required in working with the Director, Sponsorship Business Services.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

  • Represents and supports Senior Director, Child Sponsorship Marketing & Engagement where required in leadership team and stakeholder engagements and communications.

Team Leadership, Management & Development:

  • Manage the Sponsor Engagement Global Production Services team, equipping them to effectively deliver on the annual objectives, plans and projects. Regularly assess the staff needs based on production services forecast and manage any increase or reduction of staff required in working with the Senior Director.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree in business administration, operations or related field or extensive equivalent experience.

  • Demonstrated success in leading production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Project Management certification.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Senior Director, External Engagement

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Senior Director, External Engagement provides overall leadership, coordination and alignment of global level external engagement, seeking to achieve influence, support income and ultimately to impact external targets in support of WV objectives for children as articulated in Our Promise. The Senior Director will develop and deliver annual plans that maximize the external engagement of Senior leaders, sector and thematic experts, policy advisors and children. The Senior Leader leads and facilitates the External Engagement (EE) Advisory Group for aligned and impactful external engagement across the Global Centre, including through analysis and prioritization of external stakeholders and partnerships, and through regular reporting, innovation and excellence. The Senior Director leads the alignment of EE in WV Global Capitals, leads a team of EE advisors (including in the Global Capitals) and ensures that WV voices are addressing the most important and impactful stakeholders, forums and processes in support of the rights and well being of children, especially the most vulnerable. The Senior Leader will support strong external engagement across all entities of the Partnership, including support to Regional Advocacy Directors in their EE planning. S/he will support Senior WV leaders, including the President, in their participation in major multilateral events and dialogue with external bodies.

MAJOR RESPONSIBILITIES:

Develop and deliver a global External Engagement agenda focused on the rights of children and the achievement of priority Sustainable Development Goals (SDGs) External Engagement agenda provides the best opportunities for WV to advance its external objectives and positively impact the lives of most vulnerable children.

Examples include:

  • Work with Global Capital leads to represent or position WV within the UN, diplomatic, and NGO communities.

  • Coordinate and facilitate external relationships that enable WV to articulate its concerns to NGO, UN, Governmental, and other multilateral bodies.

  • Strategic briefings to inform organizations of WV's work and policy positioning.

  • Direct meetings with key individuals and active participation in meetings of multilateral bodies.

  • Support, coordinate and facilitate representation at agreed global events on behalf of the wider A&EE.

  • Translate in-depth policy work in A&EE priority thematic areas into messaging for use in external relationships.

  • Maintain good relations and work effectively with other members of the GC, SOs and GFO teams to ensure that World Vision presents a professional and efficient point of contact to global institutions.

  • Including maintaining awareness of the activities of other members of the team to enable mutual support during times of high pressure activity.

  • Management of the EE team, including across Global Capitals in New York, Geneva and Brussels. Support regional capitals in other locations (Africa, Asia and LAC).

  • Aligned, well functioning team supporting overall EE objectives of the A&EE team and Global Centre.

  • Develop team culture in line with agreed A&EE behaviours and mindsets.

  • Contribute to the overall leadership of the A&EE team.

  • Set and monitor the team’s annual workplans and the individual workplans of the team.

  • Manage budget.

  • Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and other processes to promote agreed policy positions.

  • Strong and effective World Vision representation at priority global forums and processes, through:

  • Consistent use of strategic planning processes and tools. This includes working with Global Communications to develop communications plans for all priority engagements, and working with the President’s communications team when he is participating.

  • Support for participation in international meetings, and provision of direction re: networking with multilateral leaders. Briefing key World Vision leaders before key events and debriefing afterwards.

  • Act as the organisational representative, the representative of the President, or the representative of the Advocacy & External Engagement Partnership Leader at external forums.

  • Advise WV leadership on industry thinking and new developments.

  • Provide overall leadership to EE Advisory Group.

  • Aligned, coherent and bold World Vision EE across the Global Centre, directed at the most important and prioritized external stakeholders, leading to influence, income and impact for children.

  • Provide guidance for the development of strategic global partnerships.

  • WV’s highest priority global partnerships are performing and delivering at their optimal level and, thereby, making substantive contributions to WV’s impact.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters degree in International Affairs, Public Policy, International Development, Human Rights, Law or other relevant field.

  • Minimum 7 year leadership experience working in child rights focused External Engagement in CSO context and/or government or multilateral context.

  • Expert level understanding of child rights policy debates and dialogues, including regarding the Sustainable Development Goals, ODA, and the Convention on the Rights of the Child.

  • Significant field experience and/or understanding in international development or humanitarian contexts.

  • English language fluency.

Preferred Skills, Knowledge and Experience:

  • Excellent communications skills, verbally and written.

  • Excellent trends and political analysis skills.

  • Excellent team leadership and management skills.

  • Strong understanding of World Vision Partnership and Our Promise.

  • Strong understanding of global trends, debates and agendas related to development and humanitarian issues.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Operations Manager, Production Services

PURPOSE OF POSITION:

The Manager Production Services is responsible for managing the operations needed to support the delivery of sponsor engagement features through a) production management and b) production team management. This is achieved through the coordination with partners within the organization as well as directly managing a production team that can expand and retract as necessary to meet the business needs. This position also provides leadership to the Child Sponsorship Engagement Team who is responsible for the delivery of over 4 million pieces of rich media and marketing assets to 21 marketing offices globally.

The position reports to the Senior Project Manager, Child Sponsor Engagement, enabling them to lead and achieve the goals and objectives of the Sponsor Engagement Team effectively.

KEY RESPONSIBILITIES:

Operations & Production Management:

  • Responsible for the delivery of ongoing business and/or operations process that delivers customer facing print & production to over 2 million recurring gift donors (Child Sponsors).

Manages the annual/cycle phases:

  • Initiation:Reaffirmation of objectives and scope, support structures, seek alternatives, evaluation of options.

  • Planning: refinement of objectives, actions, cycle plan development and resource needs.

  • Executing: Execution of actions, monitoring progress and aligning operations with business and benefit goals

  • Controlling: Performance, change, quality and scope control.

  • Closing: Administrative closure and ensuring benefits delivery, review of purpose and capability, knowledge management include conducting lessons learned.

  • Scope Management: Work with leadership to define scope and ensure that activities includes all the work required, and only the work required, to complete the defined scope successfully.

  • Integration Management: Coordinate with teams within and outside of the organization to define, combine, unify and coordinate various processes and activities as well as define responsibilities for each team clearly stating scope and deliverables.

  • Time Management: Manage the timely completion of the deliverables – within deadline at all times.

  • Quality Management: Ensure that quality policies, objectives, and work outputs are fulfilled at all times so that the deliverables will satisfy the quality needs.

  • Communications Management: Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of operations information.

  • Risk Management: Conducts risk management planning, identification, analysis, response planning, and controlling risk for operations & production.

  • Stakeholder Management: Provide regular standardized updates on the progress of the operations and production including any issues, risks or decisions that require special attention.

  • Level 2 escalation - Escalates to the director sponsor engagement any unresolved issues and long standing delays.

Production Team Management:

  • Develop and implement a sound production strategy that balances the need of the business with the available resources. This includes a dynamic resource plan to meet the needs of delivering multiple annual sponsor engagement features.

  • Consult with peers on the necessary capabilities of the production team and the impact on meeting initiative scope, budget and timelines.

  • Develop and manage the production team business plans ensuring that the plans are adequately resourced and managed

  • Lead, direct and build the capability of the team. This includes identification and securing an effective training plan for both soft & technical skills.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in Business Management, Operations Management, Marketing, Communications, or related.

  • Minimum 2-3 years experience as an Operations or Production Manager / Lead and has managed a team of at least 15 people.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.).

  • Team management including having formal direct reports.

  • Multi tasker and team player

  • Project management skills

  • Leadership and interpersonal skills

  • Problem solving skills

  • IT know how and proficient in all MS Office specifically in Excel, PowerPoint, Publisher.

  • Excellent communication skills in English (both oral and written).

  • Proven experience in working across cultures and within complex organizational structures.

  • Leading complex planning workgroups internationally.

  • Understanding of Workflow software (Kissflow or similar) and document automation (PageFlex/PrintNetT or similar).

Preferred:

Leadership and Management:

  • Proven leadership skills

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills .

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Must be decisive; have the ability to take and maintain a stand on decisions, be accountable and model accountability.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong operations and production management skills and ability to work effectively with a diverse team.

  • Experience and skills in change management

  • Experience and skills in risk management

  • Ability to work effectively in a complex environment and under pressure

  • Ability to work effectively in a complex, global organization

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets preferred).

  • Relationship Abilities and Skills

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Very Good facilitation skills

  • Christian Commitment

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organization’s Core Values. This will be manifested by regular participation in devotions, as well as regular attendance in chapel services.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Advisor, Global Programme Finance

*Position location to be determined by home country of successful candidate in jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

This position provides technical support for the application of World Vision’s LEAP framework, focusing on finance standards, resources, systems and tools. This position works directly with Field Offices, Support Offices, Regional Offices and Horizon Business Analysts to provide technical support on Horizon budgeting and implementation. This position also provides support for the integration of programme finance and ministry through improved finance policies, standards, systems, tools and staff capacity building. This position plays a key role in operationalising finance processes at the field/project level.

MAJOR RESPONSIBILITIES:

Horizon System Implementation:

  • Assess Field and Support Office needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying change request priorities and advise on options.

  • Develop, write and communicate Horizon Finance business requirements and functional specifications for the implementation of business solutions.

  • Participate in the development of Finance- related user test cases and validation of test results during user acceptance testing.

  • Keep track of the Budget Change Request Log and update as necessary.

LEAP and Programme Finance:

  • Support the update/revision of LEAP Finance tools, policies and guidelines.

  • Provide technical support to Field Offices to develop Programme/project budgets in alignment with LEAP Finance & Budget standards and other related policies and guidelines.

  • Guide Field Offices to resolve/troubleshoot simple errors to ensure complete submissions of plans and Budgets as per approved guidelines.

  • Identify and communicate budget data quality concerns early to ensure swift resolution; escalate budget data quality concerns appropriately to Field and Regional Office Finance and other stakeholders.

  • Encourage and facilitate the documentation of best practices and lessons learned, directed toward multiple audiences, to influence improvements in programme finance processes.

Capacity Building:

  • Update the existing Horizon business process guides and other training materials in line with Horizon system and business process changes.

  • Inform and train Field Offices and Support Office finance contacts about new functionalities and other useful information regarding system performance.

  • Provide guidance and training on the use of planning and budgeting tools, resources and systems.

  • Track and maintain a pool of experts in both Horizon and LEAP Finance.

  • Review emerging practices and share Best Practices for replication across the partnership.

Networking and Collaboration:

  • Network with Field and Regional Office finance teams to discuss and identify solutions on the issues or concerns.

  • Serve as a link between the Field Offices and Horizon Business Analysts/technical teams.

  • Provide Technical Support to the Field Offices on partnership initiatives such Child Sponsorship Funding Model (CSFM), Country Strategy Implementation Plan (CSIP).

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Accounting, Finance, Business or related field.

  • At least 5 years of relevant technical or business work experience, preferably in a large INGO or consulting firm.

  • Deep understanding of NGO finance environment and models of programme/project delivery; experience in managing complex funding arrangements.

  • Experience working with or implementing Management Information Systems.

  • Field experience managing finances in a large programme or project.

  • Demonstrated ability to work collaboratively with a diverse group of stakeholders to reach consensus and find solutions to problems.

  • Experience working within a complex organization, preferably federal structure.

  • International work experience or exposure.

  • Degree /or professional certification in Accounting, Finance or Business Admin.

Preferred Skills, Knowledge and Experience:

  • MBA degree or Professional certification CPA/ACCA.

  • Deep understanding of WV’s DME (LEAP), Horizon 3, WV’s systems including SunSystems, Cost Allocation methodology, OLAP, Lotus Notes, wvcentral/SharePoint, Horizon.

  • Effective communication and negotiation skills.

  • Self-guided skill, ability to work independently.

  • The supervisor relationship building skills in a multicultural environment.

  • Field Office level finance management experiences.

  • Leading and managing manage virtual meetings.

  • Training and workshop facilitation experience.

  • Experience working cross-culturally.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 20% of the time.