Regional Evidence, Impact and Research Specialist

*This role will be based in Asia. Locations to be determined by home country of successful candidate within the Asia Pacific Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this role is to conceptualize, design, and oversee the development of regional evidence of impact studies and research publications based primarily on World Vision’s country programmes data to improve technical branding, influence with key donors, and foster better adaptive management. Benchmarking these results with secondary data may also be necessary. This will be a technical role, focusing on analysing programme data to assess strength of evidence upon which to make claims of World Vision’s contribution to improved child well-being and community ownership of development results.

KEY RESPONSIBILITIES:

  • Develop regional evidence agenda, approach and methodology including publication themes, information sources, and work breakdown structure for publication.

  • Oversee and coordinate data collection for evidence publications: Develop data collection methodology including, as appropriate, instrument development/ adaptation; data collection plan & implementation oversight, data analysis plan & implementation; finalise the presentation using results from multiple field office datasets for regional thematic reports and regional child well-being impact report.

  • Oversee publication development including writing technical content for the report, and, in coordination with graphic designer, ensure appropriate data visualization and graphic representation of information.

  • Support communication of publication findings. Draft publication narrative, social media posts (in collaboration with RO Communications team - ROCT); and related WV senior leader presentations.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 5 years’ experience in applied research, including research methodology, policy analysis, policy-based development programming, impact evaluation methodology, and qualitative research.

  • Master’s Degree/ PhD in natural or social sciences, with strong emphasis on research methods.

  • A thorough understanding of the international developmental sector.

  • Experience in collation, analysis & evaluation of field based raw data.

  • Experience in networking with government/institutional donors, UN agencies, universities and research institutions.

  • Experience of working in a consultancy company, an international organization or similar entity.

  • Excellent knowledge of research philosophies, research concepts and principles, statistical definitions, scientific tools and techniques.

  • Ability to recognize, capture and manage Design, Monitoring & Evaluation (DME) resources and learning effectively, and to contextualize DME tools.

  • Expert knowledge of information presentation techniques (graphing, charting, tabling etc.) and interpreting the same.

  • High level advocacy and communications skills, including excellent command of the English language.

  • Expert data handling skills (classification, categorising, tabulation etc.) and demonstrated diligence in data management.

  • Knowledge and understanding of key poverty issues, development theories and holistic development in relation to programme quality.

  • Experience in implementing projects and programmes in the field.

  • Native English fluency at research level.

Technical Advisor, Livelihoods Technical Service Organisation

*Position location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Technical Service Organisation (TSO) Senior Technical Advisor / Technical Advisor (TA) position provides high quality technical assistance to clients in assessments, programme design, execution, monitoring, evaluation and scale-up of core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact. This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office (FO), Regional, Support Office (SO) and Global Centre clients. The STA/TA will continue to learn and grow in technical expertise to provide best in class service. This position will travel up to 30% for client requests and where possible for the individual. The Senior Technical Advisor/ TA reports to the sector Technical Director.

KEY RESPONSIBILITIES:

Field Office and Regional Office Assignments

Programme Design:

  • Provide high quality technical assistance to Field Offices for programme design, monitoring and evaluation.

  • Provide technical expertise for all aspects of programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support FOs in developing capacity statement and

  • Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Ensure FO TP designs meet organizational standards.

  • Influence decision makers and technical specialists across the partnership, (especially in FOs and SOs) for continuous Programme Quality and quality improvement using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

Innovation and Learning:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Share learnings within team (sector and/or project model).

  • Participate in Regional COP (Community of Practice) or learning networks relevant to the sector.

Staff Capability:

  • Work alongside Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training (virtual or in country) to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff in FOs and SOs.

  • Contribute to the development of learning pathways for technical staff.

Global Centre Engagement and Assignments

Project Model Guidance and Adaptation:

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Team.

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

Research:

  • Lead or support the development of articles, presentations and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies and donor needs.

Personal Development, TSO Core and Domains

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

TSO Systems and Knowledge Management:

  • Lead or participate in a TSO Domain/GAM CORE team.

  • Serve as a Core Project Model or Approach ‘Hero’ for your sector team.

Administration and Management

TSO Business Processes & CREDO:

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Mid-level/senior technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization.

  • Substantive grant experience preferred.

  • Practitioner DME experience required.

  • Fragile context or humanitarian experience ideal.

  • Language skills appropriate to geographic assignment’.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contents, multiple langages.

  • High level of academic and practical proficiency to undertake all aspects of programme design, monitoring and evaluation including design of tools, conducting complex baseline and end-line evaluations, analysis and report writing in English.

    And or

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

  • Experience in programming, grant implementation and management.

  • High proficiency in grant writing.

    And

  • Experience in Agricultural approaches; ideally including fragile context, climate smart, food systems and or nutrition sensitive principles and practice.

  • Experience in value chain and market systems approaches.

    And or

  • Experience with Climate change and environmental adaptation and mitigation approaches.

Preferred Skills, Knowledge and Experience:

  • Qualifications in Agricultural or Environmental and Climate change disciplines.

  • Strong English language, spoken and written proficiency.

  • Masters Degree in a relevant subject.

  • Networked with deep knowledge of the sector and the significant actors.

  • Experience with Gender Equality and Social Inclusion (GESI) and or Women’s economic empowerment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Business Intelligence Analyst/Developer III

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The position will perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • May lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • Work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • Lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 5-7 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 2+ years of related hands on experience as Data Scientist in real-time projects.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java.

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Business Intelligence Analyst/Developer

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Two positions available.

*Please submit your CV in English.

PURPOSE OF POSITION:

Perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

  • Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • Lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • May work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • May lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 7-10 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 4+ years of related hands on experience as Data Scientist in real-time projects.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java .

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Data Analytics and Insights Specialist

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The primary purpose of this position is to create analytics framework, conduct data analysis, interpret data and provide actionable information/insights for monitoring, research and management purposes contributing to excellence in sponsorship. The Senior Data Analytics and Insights Specialist is also responsible to engage closely with management and other stakeholders in the production of strategic and actionable information to influence strategic business decisions.

Working in close collaboration with Senior Analysts for Child and Project data, the role will function under general direction using the technical expertise to provide the management and other stakeholders with analytics and insights regarding child data

KEY RESPONSIBILITIES:

  • Create analytics framework, understand requirements, gather data, conduct analysis and provide quantitative insights through presentations, reports, and dashboards relating to different aspects of sponsorship including but not limited to area programmes and registered children portfolio, child well-being, performance and risks using existing database (Horizon-SSUI) and new information that may be gathered for special purposes.

  • Analyze data to answer specific business questions and utilizing statistical approaches where applicable, and draw meaningful and actionable insights. Ability to analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and provide recommendations on complex topics.

  • Conduct analysis and turn insights into actionable changes to support child sponsorship various levels of work: planning, policy-making, implementation and monitoring.

  • Mine and translate data into meaningful insights and recommendations for the management and other stakeholders supporting the sponsorship operations.

  • Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, analysis, validation, and documentation.

  • Manage various internal ad hoc requests to include projects to assist and support Senior Management and other stakeholders with on-demand analytics.

  • Collaborate with business units to understand the business challenges and provide the necessary analytical and data support. Collaborate with Child Data and Project Data Senior Analyst, and Senior Portfolio Analyst for mutual learning and contribution to improving each other’s work. Participate and contribute in various working groups as assigned by the management.

  • Liaise with Sponsorship Project Management and Coordination team, Sponsorship Business Processes & Systems Capability team, WVIT Horizon team, Financial Reporting Service Center (FRSC) and other functional groups and build linkages to optimize the use of available data to produce strategic and actionable information to the management and other stakeholders.

  • Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others. Attend and participate in devotional meetings, chapel services, staff retreat, Day of Prayer and other WV – Global Centre Offsite Manila Office events.

  • Perform other duties as may be required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Economics, Statistics, Mathematics or related fields.

  • Proficient in basic and advanced level of statistical analysis and output interpretation.

  • Excellent skills in structured problem solving and ability perform complex analyses and draw meaningful and actionable insights.

  • Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks timely and accurately.

  • Excellent communication skills, both verbal and written at all levels with a high degree of accuracy and attention to detail: ability to communicate technical information to non-technical audiences.

  • Strong technical skills in Microsoft Office (Excel, Access, PowerPoint and Word) statistical software applications and tools (STATA) and data visualization tools (Power Bi).

  • Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Minimum 3 years of experience in positions relating to or as economist, statistician, researcher, analyst or related areas in a multi-national or international non-government organizations.

Preferred Skills, Knowledge and Experience:

  • Master’s degree in economics, statistics or mathematics or related fields.

  • A broad understanding of non-profit operations.

  • Experience in accessing large database and using data visualization tools and platforms. Power BI skill is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Senior Business Analyst

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Senior Business Analysts are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are involved as a project team member or lead in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting multiple business functions and one or more highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short- and long-term planning sessions with clients to improve business processes.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks and cost vs. benefits.

  • Develops, writes, and communicates business requirements and functional specifications for the design and implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Provides insight and input, and supports planning and prioritization for business process engineering plan and integration of the plan with the corporate plan.

  • Documents current business processes and models.

Feasibility:

  • Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers.

  • Develops and assists in the presentation of business cases.

Testing:

  • Reviews test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.

  • Develops user test cases and validates test results during user acceptance testing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires leadership skills, experience and in-depth knowledge of business operations and systems requirements processes.

  • Typically requires 6 or more years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Accountant V

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position will be responsible for providing day-to-day supervision of a team of hosted and shared service staff of the WVI Accounting Reporting and Compliance (ARC) that are based in Manila. The position will work with the ARC Manager for onboarding and training of staff, and to give feedback on staff output, deliverables and performance.

This position will be training, consulting and guiding the design and preparation of global Balance Sheet and Income Statement (SOs + WVI Audit Report) which combines the Global Financial Report prepared by GFS and the WVI External audit report. This position will also play a significant part in training, guiding the completion of the WVI External audit report. In addition, this position will assist in reviewing other reporting and compliance tasks such as international tax forms, planning for future audits and improving global finance processes. The position will also be required to coordinate with other Lead Accountants, Manager, and Assistant Controller.

KEY RESPONSIBILITIES:

Actively participate in the consolidation and audit response for the WVI external audit.

Review and approve some of the day to day journal entries in GFS before final posting in Federal Way.

Review and advise the Senior Accountant on the Global Balance Sheet and Income Statement for all World Vision Offices and Subsidiaries.

Train and guide another Senior Accountant on preparing Cashflow Statement and some audit schedules.

Supervise the ARC team based in Manila in coordination and with guidance from the Manager – International Reporting and Compliance.

  • Play a role in hand-offs of tasks from the Manager – International Reporting & Compliance to the staff, as needed.

  • Coordinate and ensure hiring/recruitment and proper onboarding of new staff.

  • Coordinate and ensure learning and development of staff.

  • Monitor staff performance and give feedback to the Manager.

Train staff on technical skills and identify resources they need to get the work done.

Oversee the administrative and local requirements of staff reporting to this position, and report issues or concerns to the GFS Business Operations Manager.

Work with the managers for overall staff management and local oversight.

Research, Coordinate, and Prepare responses to global tax filings.

Participate in audit planning and preparation activities including portions of the Year End Memo, and rolling forward our consolidation, while improving the process for future years.

Coordination with GFS on items of mutual interest/effort with GC Accounting.

Assist the GFS Manager and the rest of the leadership team in various assignments, tasks and projects that support the GFS Hosted team.

Carry out additional responsibilities and projects as assigned, including team, leadership and planning functions.

Attend and participate in leadership meetings.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or equivalent experience in accounting.

  • Has an extensive knowledge and experience in all areas of finance and accounting, and strong analytical skills.

  • Strong US GAAP or IFRS knowledge and experience.

  • Able to effectively communicate with all levels in the organization (verbally and in writing).

  • Minimum 5-8 years of experience preferably in public accounting and audit.

  • Demonstrated leadership and people management experience, time management, problem solving, interpersonal relations, decision-making.

  • Demonstrated audit experience.

  • Extensive experience working in a multi-cultural, geographically dispersed work environment.

  • Extensive experience in preparing and analysing accounting and financial reports for internal and external clients.

  • Certified Public Accountant.

Preferred Skills, Knowledge and Experience:

  • Excellent multi-tasking and organization aptitudes.

  • Strong technical/IT training experience.

  • Experience in public accounting working on financial statement audits.

  • Experience preparing consolidated financial statements.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Business Analyst II

*Position locations: Philippines, Malaysia or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Any kind of Business Analyst certification.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Preferred Skills, Knowledge and Experience:

  • Critical thinking and problem solving.

  • Basic SQL Query.

  • Experience in requirement gathering, analysis, and writing user stories.

  • Experience in Quality Assurance.

  • Experience in Customer Support.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Accounts Payable Assistant

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Accounts Payable Assistant is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) SSC in the South Asia Pacific Region.

KEY RESPONSIBILITIES:

  • Responsible for processing all purchases (supplier invoices) and refunds (credit notes).

  • Analyzing purchases by expense type.

  • Obtaining invoice authorization.

  • Match invoices with purchase orders, where applicable, purchase order requisitions, where applicable, and evidence of receipt of goods or services.

  • Reconcile supplier accounts and resolve differences.

  • Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

  • Monitor accruals for management accounts.

  • Assist with purchasing, cash management and budgeting.

  • Receiving and review supporting documentation from Global Centre, validate policies and procedures and recommend improvements.

  • Disbursing petty cash by recording entry; verifying documentation.

  • Maintaining historical records by microfilming and filing documents.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor´s Degree, preferably in Accounting or Finance.

  • At least 6 months work experience.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Customer Success Analyst

*Preferred position location: Manila, Philippines. Other locations to be determined by home country of successful candidate in Asia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Customer Success Analyst role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through

their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (Customers) on the United 4 marketing platform, enabling its successful

deployment, to power their online marketing assets.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment:

  • Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices, particularly in the Asia Hub on the United 4 platform.

  • Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.

Documentation:

  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems. systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

IT Assistant (3 positions available)

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Customer Support Associates are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for simple to moderately complex client products and work on one or more projects concurrently as a team member.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • May provide input during project planning and requirements phase.

Service Desk:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level I support requests via multiple sources.

  • Enters call data into the tracking system.

  • Interacts with clients in a courteous and professional manner.

  • Provides user access service.

  • Diagnoses client problems relying mainly on checklists and training.

  • Assists clients with recovery issues.

  • Escalates problems when necessary.

  • Documents problem status and resolution.

Client Technology Support:

  • Assists in the deployment of new or upgraded images, software and hardware for multiple clients.

  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.

  • Follows established procedures for performing configuration changes, updates and upgrades.

  • Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Provides on-going support of client technology.

Technical Support:

  • Provides technical support to meetings that include video conferencing.

  • Monitors and communicates system status to internal management.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Assists vendor technical expert to resolve client problems.

Security:

  • Maintains passwords and users credentials to assure systems security and data integrity.

  • Adheres to the integrity of controls, regulations and guidelines.

Inventory Management:

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Explains service procedures to clients.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Keeps performance metrics.

  • Identifies recurring problems and notifies team members.

Testing:

  • Participates in integration and user acceptance testing.

Training:

  • May train co-workers on new or existing functionality or services.

Documentation:

  • Documents problem status and resolution in tracking log.

  • Documents solutions to common problems and responses to frequently asked questions.

  • Creates and submits documented resolution to Knowledge Base.

Communications/Consulting:

  • Alerts team members about recurring problems.

  • Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.

Business Continuity:

  • Communicate suggestions on backup and recovery procedures.

Research/Evaluations:

  • Gathers data on hardware and software products.

  • Researches trouble issues using multiple sources.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated working knowledge of basic hardware and software products and problem solving / diagnostic skills.

  • Typically has 1 to 2 years of IT work experience in computer systems or support.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in IT support like software installation, system configuration and application testing.

  • Experience in using Microsoft Office software such as Excel and Word.

Mobile App Support and Release Business Analyst

*Please submit your CV in English.

PURPOSE OF THE POSITION:

As part of increasing, the supporter experience through Mobile App, Support and Release Business Analyst is responsible for responding to support tickets raised by support offices relating to World Vision’s Mobile App. The role would require diagnosing and resolving problems while supporting the ongoing technology needs of all employees by providing Level 3 support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical specialist.

In addition, the role requires understanding of app release processes in AppStore and PlayStore. The individuals should ensure that World Vision maintains and executes app release processes that are widely adopted to ensure timely, consistent and documented release of new app updates across the regions.

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

World Vision is the largest child-focused private charity in the world. Together with our wonderful supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

APP Release Management:

  • Ensures smooth, timely and consistent app release process across countries on AppStore and PlayStore platforms.

  • Works closely with DevOps team to control the app’s delivery process.

  • Continuously updates a best-practice document for future market app releases.

  • Maintains a release repository and manages key information such as build and release procedures, dependencies and notification lists.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • At least 2 years experience in IOS and Android mobile application support, testing, development or release management.

  • Requires working knowledge of business support operations, systems requirements and release management processes.

  • Technical writing experience.

  • Typically requires 3-5 years of relevant technical or business work experience in application support & development.

  • Effective in written and verbal communication in English.

  • DevOps, Agile, ITIL, or Business Analysis certification is preferable.

Preferred Skills, Knowledge and Experience:

  • Experience working closely with Third Party developers acting as in-house support for mobile applications.

  • Exceptional communication skills and stakeholder management.

  • Verifiable work experience in Release Management lifecycle especially in scheduling, coordinating and providing product and solution updates and/or training information to stakeholders and end-users.

  • Experience in iOS AppStore and Google Playstore.

  • Knowledge in Java Programming, Custom PHP, JavaScript, and HTML5/CSS3.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

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