Project Manager - FMNR

You will be required to produce a current (within 3 months) Original Police Clearance Certificate or waiting receipt during interview in case you are shortlisted

Job Title : Project Manager – Farmer Managed Natural Regeneration

Reporting to : Livelihood & Resilience Technical Advisor

Grade Level : 14

Work Location : Nairobi

Purpose of Position

The purpose of this position is provide project management, coordination and technical oversight to support timely and quality implementation of the FMNR Scale up Project in Kenya. The incumbent will be responsible for the overall strategic and operational management and coordination of the project, toward the realisation of the projects objective i.e. to Promote the upscaling and implementation of Farmer Managed Natural Regeneration (FMNR) through advocacy, media, and capacity building interventions among key stakeholders in Kenya (Nakuru, Marsabit and Migori counties).

Major Responsibilities

Project Implementation, Monitoring and Evaluation 35%

  • Participate and coordinate quality review and capacity building meetings of staff and stakeholders on NRM with including FMNR.

  • Integrate the FMNR activities with those of the three existing project while ensuring cost effective use of resources.

  • Support the development of training materials in line with the identified project needs for staff, partners and communities.

  • Ensure Operation standards of the project are maintained leading to acceptable audit performance

  • Participate in the implementation of financial and operational Prior Audits.

  • Ensure timely and effective implementation of all project interventions as well as the successful achievement of proposed outcomes and intended impacts.

  • Ensure proper application of business processes, standards and guidelines related to the project in accordance with the donor requirements.

  • Ensure financial aspect of the project are adhered to in compliance with Donor set standards.

  • Monitor and support through cluster accountants, timely and appropriate utilization of the project budgeted resources to ensure project expenditure remains within the acceptable levels.

  • Ensure that GIZ grant requirements is adhered to during project implementation and that monitoring and the relevant reports (weekly, quarterly, semi-annual and annual) are submitted in a timely manner and meet the donor quality expectations.

  • In collaboration with design monitoring and evaluation team, Consultants, AP team, ensure all project indicators are properly baselined, monitoring and mid or end term evaluation project is done as per the proposal and Detailed Implementation plans (DIP) and that any recommendations are promptly acted upon.

  • Use Monitoring data to compile the necessary monthly, quarterly and annual reports for forwarding to the Regional manager, NO as well as support office as advised.

  • Ensure implementation of risk and audit recommendations

Technical and Strategic leadership and management 25%

  • Ensure project’s initiatives meet or exceed planned outcomes and in full compliance with the projects guidelines and donor requirements.

  • Provide field level technical support in the implementation of the project within the three counties.

  • Support introduction of new and existing technology and ensure FMNR initiated interventions are sustainable

  • Develop appropriate implementation strategies for the Project as per approved PDD and budgets.

  • Ensure social inclusion (mainstreaming gender and youth) and conflict sensitive programming.

  • Provide a linkage and coordination between the project with support office and L&R National office staff.

Partnership, Coordination, Networking and Resource Acquisition 25%

  • Represent the project and WVK in forums as approved by CL&HHR TP manager.

  • Coordinate and Manage Relationships with the key project stakeholders

  • Engage with and manage relationships between Partners, and act as the main link between the project and World Vision Germany and GIZ.

  • Support development and implementation of MoU framework clearly specifying the roles and responsibilities of Project’s partners/stakeholders.

  • Participate in Nakuru, Marsabit and Migori Counties Environmental Stakeholders forums/technical working groups as well as articulating project’s objectives in the forum.

  • Increase the visibility of WVK and GIZ by maintaining active engagement and advocacy on FMNR matters.

  • Participate in development of innovative FMNR, Climate Change Adaptation and other Resilience Building concepts and proposals for building community resilience for fundraising as well as marketing FMNR to various Learning forums.

  • Build and Maintain effective communications and pro-active relationships with partners at the counties, including visits by donors.

  • Strengthen networking with relevant government departments especially Ministries of Agriculture, Livestock and Fisheries, Water and Irrigation, Forestry and Natural Resources, to lobby for their active participation in building relevant structures for sustainability.

  • Ensure good working relations with the County governors/ Executive Committee Members as well as Legislative arm of the County Governments.

  • Ensure active engagement on policy at both the National and County level on issues to do with sustainable use of natural resources.

  • Ensure that Project interventions are in synergy with other related projects within the Nakuru, Marsabit and Migori counties for sustainability.

Reporting learning and documentation 10%

  • Ensure identification, documenting and sharing of best practices, change stories and lesson learnt over the project implementation period.

  • Ensure quality monthly, quarterly, semiannual and annual reports are compiled and submitted in a timely manner in line with the donor requirements.

  • Ensure production and dissemination of communications resources of the project to key stakeholder.

Other responsibilities 5%

  • Carry out any duties that may be assigned from time to time by the supervisor or designee

  • Attend and participate in daily and weekly chapel and devotional meetings.

Knowledge, Skills and Abilities

  • The jobholder must have a Degree in Natural Resource Management, Forestry, Environmental Studies or Agro-forestry related.

  • Minimum 5 years of experience in the above fields and with some experience in Agriculture.

  • He/she must have proven supervisory and project management experience in the related fields.

  • Experience working with NGOs will be an added advantage.

  • Must have a good understanding of the different systems of extension delivery.

  • Proven experience working with different stakeholders in matters of environment and climate change

  • Communications advocacy strength with rich NRM experience

  • National scope/wide view of issues

  • Experience in project monitoring and evaluation.

  • Strong Project management background, with skills in budget management.

  • Experience in building capacity of national technical staff during support supervisions.

  • Excellent writing and programme reporting skills.

  • Experience in working with donors, government and other stakeholders.

  • Excellent English communication skills (oral and written).

Technical Specialist - NRM

You will be required to produce a current (within 3 months) Original Police Clearance Certificate or waiting receipt during interview in case you are shortlisted

Job Title : Technical Specialist – Natural Resource Management

Reporting to : Program Manager - IMARA Program

Grade Level : 13

Work Location : Dol Dol

Purpose of Position

The purpose of this position is to offer Natural Resource Management (NRM) technical support in implementation, capacity building, coordination and monitoring functions of IMARA Program in Laikipia North

Major Responsibilities

Technical Program design, Planning and Implementation 40%

  • To provide effective, innovative and technical leadership in the IMARA Program towards reaching the Program goal.

  • Responsible for the implementation of all activities in the IMARA Program with focus on Restoration of rangelands, Rangeland/dry land forest management, DRM and Renewable energy options in partnership with partners within the consortium

  • Work with CBOs, Group Ranches, Partners to restore degraded rangelands – Acacia Raficiens, Opuntia, Mathenge etc

  • Provision of technical skills in integrated natural resource management practices and governance across communities and partners in targeted areas

  • Train the partners, selected NRM CBOs, Group Ranches and partners on the various recommended focal areas (Community Based Natural Resource management, Dry land forestry, Sustainable energy options, soil and water conservation, Disaster Risk management, NRM Advocacy and policy influence etc).

  • Develop a Program capacity building plan of action for partners, CBOs and Community Owned Resource Persons as per context with specific focus on NRM.

  • Ensure timely and efficient expenditure at acceptable levels as per donor requirements

  • Actively participate in the collection and collation of views from stakeholders for the development of Program plans and budgets

  • Providing strategic leadership and supporting collaborative partnership engagements within the IMARA NRM focus areas across county

  • Contribute to effective and timely implementation of all levels of interventions and initiatives with communities and partners;

Partnership, networking and resource acquisition 35%

  • Gender and Youth integration in program activities through the implementation strategies.

  • Coordinate stakeholder / partner forums on IMARA counties strengthening strategic NRM alliances.

  • Coordinate reflection and learning forums for community and partners for purposes of providing forums for experiential learning & reflection.

  • Strengthen advocacy on prioritization and increased resource allocation for NRM related activities by county government and other CSOs.

  • Build capacity on community groups on advocacy to engage service providers and participate in forums to relating to sustainable NRM and related interventions

Quality Assurance, Monitoring, Reporting & Documentation 20%

  • Participate/Support Program assessments, planning, implementation, monitoring & evaluation, documentation and dissemination of promising practices

  • Coordinate joint monitoring visits with key partners to track and document Program progress in target areas

  • Actively participate in NRM Technical working groups both inhouse and external.

  • Support the development and submission of Program reports and core documents as per WVK guidelines and donor standards.

  • Support development of technical papers and or policy briefs on key issues for external engagement with decision makers

Other responsibilities 5%

  • Carry out any duties that may be assigned from time to time by the supervisor or designee

  • Attend and participate in daily and weekly chapel and devotional meetings.

Knowledge, Skills and Abilities

  • Bachelor’s degree in a relevant field from a recognized University preferably in Natural Resource Management, Environmental Science, Rangeland Management, Forestry, or Climate Change;

  • Minimum of three years’ experience in implementing sustainable natural resource management (SNRM) Programs in ASAL/degraded parts of Kenya integrating livelihoods strengthening; with demonstrable competencies in designing, planning, implementation, documenting, record-keeping and reporting;

  • ample experience in public relations and be a strong team player

  • Must have skills and ability to provide training and mentorships;

  • S/he must be a self-starter, able to work under minimum supervision and maintain good relationships.

  • Experience working with private sector, local communities, institutions, governmental and traditional authorities in ASAL regions;

  • Excellent interpersonal, communication, networking and representation skills;

  • Proven leadership qualities, problem-solving and negotiation skills, and evidence of successful team player

Communications Officer - IMARA

You will be required to produce a current (within 3 months) Original Police Clearance Certificate or waiting receipt during interview in case you are shortlisted

Job Title : Communications Officer - IMARA

Reporting to : Program Manager

Grade Level : 13

Work Location : Nanyuki

Purpose of Position

To operationalize a broad field Communications agenda for both local and global stakeholders to increase the overall influence, income and impact of the Project and World Vision Kenya for child well-being by performing core communications and media functions of the Project and of the Livelihood & Resilience Technical Programme.

Major Responsibilities

Production of

Communications resources for IMARA (Media, Internal, Emergency, Advocacy, Community Voice Comms) 55%

  • Production of high quality, Natural Resource Management, child focused, compelling and issues-oriented fundraising, advocacy and publicity materials (web-based, electronic, print, photo and video content) for effective Sida and public engagement.

  • Produce high quality, NRM, child-focused visual (photo and/or video) content that engages broad audiences and enables supporter transformation, staff engagement, and advocacy and revenue generation.

  • Develop and maintain media contacts, pitch compelling NRM content and position IMARA in influential media outlets in the national and global levels.

  • Produce rapid information and compelling needs and impact-focused content for Partnership communications and marketing for Environment and Climate Change related issues.

  • Prepare written project materials, internal newsletters, presentation materials and other communications products for the Sida, GoK, IMARA Consortium.

  • Develop and publish digital content for IMARA

  • Identify story concepts, host and accompany Sida, other donor, Support Offices, or VIP visits

  • Design and manage a project website and a social media platform that engage audiences

  • Contribute articles, stories, blog and any other information on IMARA on to the integrated WV Kenya website

Planning and Capacity Building 25%

  • Provide communications advice including crafting of relevant messages and use of the right media

  • Create relationships and connections utilizing various channels for information sharing, learning, influence to help shape and advance the communications agenda

  • Develop strategic solutions to given communications challenges.

  • Conceptualization of video productions with NO-based Videographer

  • Facilitate training on communications for development skills for IMARA Staff and Consortium members’ staff

  • Train and position approved media spokespersons to respond to media inquiries and achieve positive coverage for IMARA Grant and World Vision Kenya

  • Support the Resource Acquisition and Management (RAM) team by producing communication resources/materials for marketing the IMARA grant

Learning, Documentation and Quality Assurance 15%

  • Document successful stories/case studies and best, and share these during learning/knowledge management events

  • In consultation with MEAL and coordination with WV Kenya Program Manager organize learning and knowledge sharing events

  • Review project publications and external marketing engagement materials for alignment to WVI quality and brand.

Other responsibilities 5%

  • Carry out any duties that may be assigned from time to time by the supervisor or designee

  • Attend and participate in daily and weekly chapel and devotional meetings.

Knowledge, Skills and Abilities

  • Minimum Bachelor’s degree in Communications/Journalism or other relevant training from a recognized university;

  • Minimum four (4) year’s professional experience in communications, journalism or public relations.

  • Experience in writing/communication of NRM/Environment and Climate Change (ECC) and other L&R Initiatives will be preferred.

  • Excellent oral and writing skills; ability to convey complex information in a straightforward, interesting and motivating manner;

  • Must have good photography skills;

  • Competent in new digital platforms and devices and traditional office applications (Word, Power point and excel);

  • Must be a self-starter with proven analytical, problem solving skills and ability to work with minimum supervision;

  • Thorough knowledge of the communication and media industry with strong media links

  • Proven experience in social media engagement and

Resource Acquisation Specialist

Please Note that you will be required to have a current (within 3 months) Original Police Clearance as part of the selection process.

Job Title: Resource Acquisition Specialist

Reporting to: Associate Director – Resource Acquisition and Management

Grade Level: 16

Work Location: National Office - Nairobi

Purpose of Position

To lead donor engagement, intelligent research on donor strategies, sectoral focus and forecasts, prepositioning for solicited and unsolicited opportunities and generate set annual grant income for World Vision Kenya. The incumbent shall contribute strategically to development of Grant Acquisition and Donor Retention Strategies for World Vision Kenya from the assigned Foundations, bilateral, and multilateral donors.

As part of the WVK family, the position holder promotes World Vision's Christian values through its work in teams and with people from various backgrounds.

Major Responsibilities

Growth of Grant Income as per Resource Acquisition and Management (RAM) Business Process as a result of strengthening GAM business process (50 %)

  • Lead engagement exercise with WVK identified donors as related to WVKs donor mapping and tiering guidelines.

  • Identify donor priorities and intelligence on upcoming opportunities; search for information that will facilitate positioning and establishment of partnership for opportunities

  • Lead the proposal development process in partnership with NO teams, SO and external partners/ consortia as relevant

  • Coordinated procedure for managing new opportunities including Grant startups

Expected end results

  • Increased number of successful proposal funded to a over 60% winrate

  • Increased number of high quality proposal and concept noted developed

  • Increased resource growth as per annual targets

Donor attraction and retention (25%)

  • Actively seek out strategic alliances with donors, NGOs, UN, governments, Support Offices, bilateral and multilateral agencies for purposes of coordination fund raising

  • Pro-actively provide donor updates on existing grants and keep the donor relations on course to ensure repeat funding,

  • Ensure good donor and World Vision International Support Office relations by meeting all contractual obligations and achieving high quality planning and implementation of RAM activities

Expected end results

  • Increased in number of new and existing donors maintaining contact with WVK in a particular year

  • increased repeat funding

  • Positive feedback/reports / increased level of satisfaction from donors and support offices

Grants start-ups Monitoring, Reporting, Documentation and Knowledge Management 10%

  • Coordinate with Grant compliance Due diligence, pre-teaming, teaming process and sub-grant Agreement

  • Lead the handing over process of awarded opportunities and support startup processes of grants as relates to business process.

  • Lead the process of after action reviews after every submitted opportunity and document lessons learnt to improve our process

  • Participate in donor grant monitoring trips as feasible

Expected end results

  • Efficient grant startups leading to quality implementation

  • Improved acquisition process emanating from after Action Reviews Lessons learnt

Capacity Building for staff on Grants Acquisition and Management 10%

  • Support identification of WVK staff capacity gaps at all levels (NO, Regional & County) in regard to grants acquisition and donor requirements.

  • Support the development & implementation of NO GAM capacity- building plans.

  • Facilitate capacity building on proposal development, donor engagement, WVK Branding and monitoring & reporting based on donor requirements.

  • Research, develop & implement new initiatives that make GAM function more effectively e.g Subgranting

Expected end results

  • WVK has increased capacity to support fund raising efforts

  • Robust and agile structure that support dynamic changes in Donor landscape

Others 5%

Any other duties as might be assigned

Knowledge, Skills and Abilities

  • Minimum of Bachelor’s degree in Social sciences, Education or relevant field from a recognized University. Post graduate degree will be an added advantage.

  • Minimum 7 years’ relevant experience, 3 of which must be in grant acquisition and donor engagement,

  • Must have at least 3 years’ experience in leading and coordinating teams

  • must have experience in designing and programming project in the sector of education and Child protection

  • Ample experience and expertise in partnering with government donors, multilateral donors and private sector

  • Ability to work under tight schedules and with highly competing priorities and deliver quality results

  • Ability to work with minimum supervision.

  • Great writing and presentation skills

  • Computer skills especially Microsoft

  • Proposal Pro/ equivalent training will be added advantage

  • Demonstrated experience in community development work, partnering and consortium management, staff capacity building,

  • Ability to motivate multi-stakeholder teams and inspire teamwork and to manage donor expectations

  • Experience in engaging with bilateral, multi-lateral donors and private donors;

  • Significant experience in project management and grant compliance procedures.

  • Demonstrated strong grant writing; ability to develop quality concept notes, proposals, logical frameworks and reports under tight deadlines

Program Development Unit Manager, WV Somalia

*Please submit your CV in English.

PURPOSE OF POSITION:

The Program Development Unit (PDU) Manager will lead in the development of quality programming, spearheading the design, documentation, monitoring and evaluation of project/program interventions for both rehabilitative/development and emergency programming. He/she will provide strategic direction in the development of proposals and programs, spearheading scoping exercises in pursuit of new opportunities. The position holder will serve as a key focal point with internal and external stakeholders with regards to grant acquisition, ensuring projects and programs are adequately resourced to achieve the National Office Strategy. He/ She will also oversee the Partnership engagement function to build strategic partnership with various actors such as LNGOs, INGOs and government).

The position-holder will mentor a team of Program Officers, providing guidance in the design of proposals, provision of timely/quality reporting and positioning with donors/supporters with the aim of enhancing the reputation of the organization. The position will coordinate engagement with UN cluster, WV and government forums, promoting regular attendance, coordination, information-sharing, and promoting WV leadership when possible. He or she will promote the development of prepositioning and marketing materials to promote fund-raising.

KEY RESPONSIBILITIES:

  • Active coordination and participation of PDU in cluster forums, donor events and other WV programs related forums with key stakeholders such as technical leads and operation staff.

  • Sector engagement strategies developed and implemented in collaboration with technical team.

  • Achievements, lesson learnt and best practices of WVS was shared to both internal and external stakeholders in coordination, donor events and other WV programs related occasions by PDU.

  • Donor strategies and emerging funding opportunities at overseas (support office), national and local level are traced with the support of TA and Operation team.

  • Good working relationship with donors (bilateral & multilaterals, UN/NGO partners and support offices is maintained to cultivate influencing environment and seek out partnerships/ alliances with peer organization.

  • Capacity of PO and key field-level staff in donor engagement and pre-positioning techniques enhanced.

  • Support Partnering Coordinator to ensure scope and vet potential partners in good time to enable strategic partnership in pursuing opportunities and promote localization.

  • Success stories are shared with communications and donors/ SOs to enhance the visibility of programming.

  • Poor project progress, unsatisfied implementation quality and donor compliance challenge are flagged to both internal and external stakeholders including but not limited to QA, Ops Managers, and donors in a timely manner.

  • WV Staff are aware of and able to implement policies and procedures that adhere to WV partnerships and donors regulations through capacity building, refreshing workshop and day-to-day guidance.

  • RACI and strategy related to resource acquisition and grant management (i.e. proposal development, project kick-start, reporting) is developed in cooperation with key stakeholders to ensure smooth business process and minimize risk.

  • Resource mobilization opportunities in alignment with WVS strategy and capacity are anticipated and pursued.

  • Opportunities tracking and grant management tools are developed, maintained and improved to allow trends analysis and facilitate decision making/ donor engagement strategy formulation.

  • Donor intelligence is gather through every possible channels through different stakeholders (i.e. TA, Ops), including but not limited to cluster meetings, donor events, engagement meetings, calls tracking.

  • Efficient and effective proposal development process is in place in collaboration with Quality Assurance & Strategy, Finance, Tech Team Unit and external stakeholders, ensuring quality project design in pursuit of National Office strategic objectives.

  • Project designs are of highest technical quality, incorporate learning, align WV/international standards, promote integration and support program structure.

  • POs are supported in the development of program designs and proposals/concept papers through collaborative and cross functional team approach to ensure proposals/ concept notes are of high quality and submitted on time.

  • Learning, emerging innovations, and best practices from project evaluations, reports and research conducted internally and acquired externally from other agencies/ donors are applied new proposals and project design.

  • Robust linkages and networks are established with key resilience actors and leading NGOs to gather donor intelligence and build collaborative relationship.

  • Both narrative and financial reports are submitted in a timely fashion and are of the highest quality and standard.

  • Best practice and success stories for learning and marketing purposes are identified and documented.

  • Good quality staff are attracted, retained and developed in the organization.

  • Effective line management and coaching to Program officer, ensuring a shared vision, team work, effective communication and active engagement in decision-making and coordination approaches.

  • Effective people management systems are in place, monitored, and in-use.

  • Staff grievances and disciplinary action are addressed in a timely manner in alignment with WV policy.

  • An atmosphere of mentorships, especially for local Somali staff is cultivated.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Degree in Development Studies, International Relations, Development Management or Degree in any relevant Social Sciences with experience in Program Development.

  • At least 5 years’ experience in program design, monitoring and evaluation in a complex humanitarian context in a diversity of context and locations (global experience in at least two continents is preferred).

  • Previous management experience of multi-cultural teams.

  • Excellent verbal and written communication skills, experience in writing proposals, project documentation, reporting, program information for donors and the World Vision/partnership.

  • Familiarity with institutional grant compliance and procedures (BHA, EU, GAC, DFAT etc.)

  • Capacity to provide solid leadership and decision-making skills for efficient and effective program implementation.

  • Strong problem solving, interpersonal and negotiation skills.

  • Ability to work with different partners, local authorities, local organizations and NGOs, to develop and maintain positive relationships.

  • Knowledge of humanitarian industry including sphere standards, HAP, NGO code of conduct and humanitarian charter.

  • Experience in staff security and safety management for humanitarian organizations in complex and insecure environments is a must.

  • Very strong organizational, management and communication skills.

  • Strong writer with computer proficiency.

  • Excellent English.

Preferred Skills, Knowledge and Experience:

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills.

  • Must adhere to set security standards.

  • Ensure a gender perspective in the scope of work.

  • Culturally sensitive in professional and personal life.

Work Environment/Travel:

  • Work environment: Nairobi based, but 35% field time.

  • Travel: Domestic and international travel is required for this position. The position requires frequent travel to Somalia, a dynamic and often insecure context; when in Somalia accommodation is at team houses.

Program Development Unit Manager

Program Development Unit Manager

The Role:

The PDU Manager will lead in the development of quality programming, spearheading the design, documentation, monitoring and evaluation of project/program interventions for both rehabilitative/development and emergency programming. He/she will provide strategic direction in the development of proposals and programs, spearheading scoping exercises in pursuit of new opportunities. The position holder will serve as a key focal point with internal and external stakeholders about grant acquisition, ensuring projects and programs are adequately resourced to achieve the National Office Strategy. He/ She will also oversee the partnership engagement function to build strategic partnerships with various actors such as LNGOs, INGOs and government.

The position-holder will mentor a team of Program Officers, providing guidance in the design of proposals, provision of timely/quality reporting and positioning with donors/supporters with the aim of enhancing the reputation of the organization.

The position will coordinate engagement with UN cluster, World Vision and government forums, promoting regular attendance, coordination, information-sharing, and promoting World Vision leadership when possible. He or she will promote the development of prepositioning and marketing materials to promote fund-raising.

.

Key Responsibilities:

  • Strengthened External Engagement for Improved Child Well-being Outcome.

  • Improved Business Efficiency and Effectiveness

  • Improved System For Donor Engagement & Resource Acquisition & Management.

  • Develop & Implement Appropriate People Capabilities System.

Essential:

  • Degree in Development Studies, International Relations, Development Management or Degree in any relevant Social Sciences with experience in Program Development.

  • At least 5 years’ experience in program design, monitoring and evaluation in a complex humanitarian context in a diversity of context and locations within Africa or internationally.

  • Previous management experience of multi-cultural teams

  • Excellent verbal and written communication skills, experience in writing proposals, project documentation, reporting, program information for donors and the World Vision/partnership.

  • Familiarity with institutional grant compliance and procedures (BHA, EU, GAC, DFAT etc.)

  • Capacity to provide solid leadership and decision-making skills for efficient and effective program implementation.

  • Strong problem solving, interpersonal and negotiation skills

  • Ability to work with different partners, local authorities, local organizations and NGOs, to develop and maintain positive relationships

  • Knowledge of humanitarian industry including sphere standards, HAP, NGO code of conduct and humanitarian charter

  • Experience in staff security and safety management for humanitarian organizations in complex and insecure environments is a must.

  • Very strong organizational, management and communication skills

  • Strong writer with computer proficiency.

Working Environment:

The position will be based in the East African Regional Office in Nairobi with frequent travels to countries experiencing active conflict in the region. i

World Vision adheres to strict child and adult safeguarding principles. All selected candidates will therefore undergo rigorous reference and background checks, which will include criminal background checks. They will be expected to adhere to these standards and principles.

Director of Global Compliance

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

In connection with the Enterprise Risk Management (ERM) group, this position provides leadership for the WVI global compliance function. The Director will be expected to understand and evaluate WVI’s unique organizational environment, and apply a deep understanding of technical compliance principles to establish a recently developed function that will deliver an effective organization-wide compliance program. To accomplish these goals, the Director will need to possess a strong understanding of compliance best practices, and be able to exhibit creativity and strategic thinking in designing and implementing a framework that will enable the organization to effectively identify and manage its

internal and external requirements. The Director will be expected to act as a champion for fostering a culture of compliance in the organization. In particular, challenging existing negative perceptions of the compliance field, and demonstrating the benefits and value that a compliance practice can bring to WVI. This will include driving adherence to policy management standards, chairing the policy oversight committee, and advising stakeholders on policy development and revision. This role will also advise and support mandatory employee compliance training programmes ensuring a high degree of quality. This role will lead and support a network of Compliance Champions throughout the

organization who will act as focal points for their individual offices in leading the implementation and maintenance of local compliance functions and a compliance framework and monitoring tool.

KEY RESPONSIBILITIES:

  • Chair the policy coordination committee and act as a subject matter expert on policy management standards to ensure existing and new policies are in alignment.

  • Partner with a wide range of stakeholders and policy owners to advise on policy management and development best practices.

  • Maintain a network of partners and compliance champions throughout the organization to implement and support the Field Office Compliance Framework and monitoring tool.

  • Act in an advisory capacity to ensure employee training programmes and communications are effective at educating employees on expected behaviours.

  • Develop and deliver regular reporting to senior leadership and/or the Board on the effectiveness of the compliance program, highlighting any significant gaps requiring intervention.

  • Within the context of NGO Compliance practitioners and networking groups, act as a leader in developing sharing innovative best practices in place in World Vision.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor degree in finance, business, project management, security or related discipline.

  • Minimum of 8 to 10 years of work experience leading a compliance programme or related function.

  • Membership in a global compliance institute/organization.

  • Well-developed verbal and written communication skills.

  • Experience in developing and implementing strategies that produce results.

  • Demonstrated leadership skills in setting strategic goals, measures of success and priorities.

  • Ability to understand and align cross-functional strategic priorities.

  • Knowledge and experience in managing a compliance function.

  • Ability to effectively engage with executive level management in championing compliance and implementing it as relatively new discipline in the organization.

  • Experience in managing stakeholders and business units to achieve results.

Preferred Skills, Knowledge and Experience:

  • Externally recognized compliance certification or qualification preferred.

  • International and/or prior experience working with an INGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Senior Program Manager -Capacity Strengthening for Fragile Con

Senior Program Manager -Capacity Strengthening for Fragile Contexts (C4FC)

The Role:

The Senior Program Manager will coordinate and oversee supervision, implementation, monitoring and evaluation of the community-led Capacity Strengthening for Fragile Contexts (C4FC) project (in South Sudan, Sudan and Somalia), with a view to attaining set outputs, improve the program, for action learning and strategic decision making. He/she will oversee operations and manage sub-recipients in line with program objectives and donor guidelines.

Key Responsibilities:

  • Project and Grant Management through overseeing Partner Focal Points.

  • Lead the Facilitation of the Co-creation Process.

  • Coordination of the Technical Support.

  • Lead the Dissemination of Learnings.

  • Project Reporting, Monitoring and Evaluation, and Financial Management.

Essential:

  • Bachelor’s degree in Social Sciences or Development Studies. Diploma/Certification in Project Management desired.

  • Master’s degree in Development Studies, Monitoring and Evaluation, or related field will be an added advantage.

  • 3-5 years of experience in Relief and Development work with at least 4 years in senior Operations/Program Management.

  • 3-5 years of Monitoring & Evaluation experience, including Monitoring & Evaluation of national initiatives and developing Performance Monitoring Plans (PMPs).

  • Extensive experience of managing complex international development projects in consortium or close collaboration with other NGOs with responsibility for multi-million dollars.

  • Experience in working with a USAID grant.

  • Excellent communication skills, both verbal and written, as well as negotiation skills. Fluency in speaking English (required); Somali (advantageous); Arabic (advantageous).

  • Knowledge of humanitarian industry including SPHERE standards, Good Enough Guide, NGO Code of Conduct, the Humanitarian Charter, and the Grand Bargain.

  • Proficiency in Microsoft Office Suite (MS Word, Excel, Power Point etc.).

  • Excellent organizational skills, negotiation skills, strong interpersonal skills, strong leadership skills, excellent flexible Project Management skills with very good Partnership Management experience.

  • Experience in working with consortiums, capacity to prioritize and manage a diverse range of staff members, projects and activities.

Working Environment:

  • The position will be based in Nairobi with frequent travels travel to Sudan, South Sudan and Somalia for stakeholder engagements. (Public, private and non-governmental institutions) and community engagement.

World Vision adheres to strict child and adult safeguarding principles. All selected candidates will therefore undergo rigorous reference and background checks, which will include criminal background checks. They will be expected to adhere to these standards and principles.

Customer Support Analyst II

*Please submit your CV in English.

PURPOSE OF POSITION:

The candidate is responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. S/he works with a broad range of infrastructure products and complex client technology services and support area of IT. He/she works on multiple projects concurrently as a team member or as a technical lead.

S/he Candidate responds remotely or onsite to requests for IT support, logging problems, generating trouble tickets, diagnosing and resolving incidents and problems, and if necessary, escalating the problem to the appropriate level of expertise. S/he is responsible for documenting solutions to problems and developing end-user guidelines on an ongoing basis to improve customer support processes and practices. .

The role requires an understanding of the foundation architecture, hardware and software used by the organization. S/he demonstrate skill in various custom or packaged hardware and software. S/he have the ability to gather information on issues and have diagnostic capabilities to describe or resolve problems.

KEY RESPONSIBILITIES:

Service Desk:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Generates activity and status reports.

  • Provides the user access service.

  • Researches trouble issues which affect multiple clients.

  • Reviews checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

  • Creates, modifies and reviews documentation of issues resolutions.

  • Develops and delivers documentation to ensure appropriate end-user support.

  • Creates and submits documented resolution to Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Client Technology Support:

  • Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.

  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Updates configuration management tools.

  • Develops and documents procedures for performing configuration changes, updates and upgrades.

  • Provides on-going support of client technology.

  • Participates in integration and user acceptance testing.

Technical Support:

  • Ensures that all technical resources are available for meetings that include video conferencing.

  • Customer satisfaction achieved for video conferencing services.

  • Engages the hardware vendors on issues to remedy issues or escalates for support.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

Information Security:

  • Adheres to the integrity of controls, regulations and guidelines.

  • Reviews operation processes to ensure consistent approval and compliance.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Improvements:

  • Tracks performance metrics.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Training:

  • Trains co-workers on new or existing functionality or services.

  • Identifies customer training needs based on common problems.

Communications/Consulting:

  • High level of customer satisfaction and productivity.

  • Alerts team members about recurring problems.

  • Communicates technical information to both technical and non-technical personnel.

Others:

  • Special assignments as appropriate to the role

  • Attend, participate in , and lead devotions/chapel as scheduled or convened.

  • While this job description is intended to be an accurate reflection of the duties involved in this position, World Vision reserves the right to add, remove, or alter duties when business needs dictates.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Technical Certification in one or more IT related disciplines or technology eg ITIL.

  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

  • Typically requires 3-5 years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

Preferred Skills, Knowledge and Experience:

  • Effective in written and verbal communication in English.

  • Strong ability to work as part of a team and coordinate with all staff.

  • Ability to relate technical issue to a largely non-technical audience.

  • Good problem solving and analytical skills.

  • Good customer service skills and experience.

  • Able to work under tight deadline and cope with pressure.