Regional Operations Director, VF Latin America

*Preferred position location: Mexico. Other locations to be determined by home country of successful candidate in the Latin America & Caribbean Region where VF/WVI is registered to operate.

*Please submit your CV in English.

Context of Position:

World Vision (WV) operates a number of different ministries to empower the poor in nearly 100 countries worldwide, and VisionFund International (VFI) is a subsidiary of WV responsible for running the network of microfinance institutions (MFIs). Microfinance is one of the ministries supporting economic development. It gives the ability to families who would otherwise not have access to financial services, loans to start businesses which in turn generate income to provide for their children’s education and family well being. Micro finance lending to the entrepreneurial poor is performed through over 30 Microfinance Institutions (MFI’s) globally and the VF network has outstanding loans of nearly $500m to over 1,000,000 clients impacting around 4 million children annually. At the heart of VFI’s work is ensuring that children are impacted positively and sustainably through microfinance.

PURPOSE OF POSITION:

VisionFund is seeking a Regional Operations Director (“ROD”) to support and manage the execution of VisionFund’s strategy in the region. The Regional Head is responsible for ensuring the delivery of the ‘double bottom line’ of financial and social performance / impact in the region and delegates certain aspects to the Regional Operations Director who is more directly involved in supporting individual MFIs with achieving their financial and social impact targets.

KEY RESPONSIBILITIES:

Supervision and capacity building for achievement of operational plans of the assigned MFIs:

  • Supervise MFI’s CEOs under the Regional Operations Directors remit and manage performance expectations in support to local MFI and global VFI priorities, ensuring balanced achievement of MFI double bottom lines of social and financial performance.

  • Provides coaching and direction to the COO and CEO on the commercial and operations strategy and is accountable for the achievement of goals.

  • Ensures a thorough strategic planning process is in place for each of the assigned MFIs, in alignment with the global priorities.

  • Lead the delivery of business plans of individual MFIs. This includes monitoring, analysis, problem identification and recommendations that will ensure improved quality of delivery of financial services, improved control environment and increased alignment of strategy.

  • Lead the regional roll out of global center initiatives including how central services and regional banking software can be deployed to improve service to the MFI’s and their clients and to reduce costs and improve sustainability.

  • Provide timely, and responsive but prioritized consulting services for MFI issues, based on the strategic and business plans and focused on the product development, commercial, operational and risk management processes.

  • Provide clear and thorough analysis of needs and causes of problems and subsequent recommendations for both the MFI management and VFI regional. Supervises the implementation of the corresponding action plans proposed team.

  • Work with the WV regional teams to ensure integration and alignment of VFI, MFI and WVNO strategies at the regional and national levels.

  • Ensure effective communication with the Regional Head and with relevant CEO’s when undertaking technical reviews and assessments.

  • Ensure that effective controls and the focus on the “double bottom line” are always assessed and that issues are immediately raised.

Governance and Management:

  • As Regional Operations Director will require to take on a board role within the assigned MFIs.

  • The person is expected in their duties as a board member of an MFI to reflect the best interests of VFI and to make, where needed, decisions that support such a position.

  • Responsible for ensuring MFIs have well-operating boards and are in compliance with local laws, regulatory requirements and WV/VFI policies, procedures and directives.

Acting in a Management capacity within an MFI during staffing gaps:

  • If gaps are identified in the CEO, COO or CFO position that are likely to significantly impact the performance of the MFI and in particular put the MFI at risk then the Regional Operations Director will be required under the direction of the Regional Head to take on a management role in the MFI.

  • This can be up to 3 or 6 months while a suitable replacement is being recruited. During this period the ROD will take on the roles of the required position and will continue to report to the Regional Head, but may have an added reporting line into the MFI depending on the position.

Personal and Staff Development:

  • As a Christian VisionFund leader, facilitate the spiritual and professional development of MFI CEOs and direct reports.

  • Develop clear individual goals, manageable and measurable targets and ongoing feedback and support to achieve them.

  • Provide timely and regular staff performance coaching & feedback as well as an annual review of performance and individual development plans.

  • Attend weekly virtual operations meetings and other meetings as required by the regional director.

  • Participation in chapel and devotions.

In some cases, the ROD may have responsibility for Security as Focal Point for the region.

ROD will carry out additional responsibilities and projects as assigned, including administrative and planning functions both within and outside the region.

KNOWLEDGE, SKILLS & ABILITIES:

  • The key ability VisionFund is seeking is leadership. In addition to experience with microfinance and banking operations (lending, deposit taking, product development, operations and risk management), the successful candidate will have experience developing and nurturing a talented team, and spotting improvement opportunities and making those happen in a complex and dynamic environment. In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • Bachelor’s degree in Finance, Business or Economics, or equivalent level of knowledge gained through work experience.

  • Understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk as well as bank funding processes and contracting.

  • Solid understanding of financial reporting and performance measurements and planning/forecasting.

  • More than 15 years of combined experience in senior management roles in similar institutions, including relevant experience of 2 to 5 years as CEO and leading the Operations and/or Commercial functions.

  • Thorough knowledge and extensive experience in governance and compliance, microfinance and banking operations.

  • Proven record of process optimization and strengthening for operational effectiveness in MFIs based on digitalization and the use of technology.

  • Project Management and capacity building experience in Product Development and the Commercial, Operations and/or Risk Management areas of MFIs.

  • Cross-cultural working experience in at least two countries in the region.

  • Fluency in written and spoken English is highly preferred.

  • Spanish fluency is a must.

Preferred:

  • Training skills.

  • Credit Risk Management.

  • MBA or similar Masters degree – a focus on Microfinance is preferred.

  • Board member experience is preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time. Most travel will be within the specific region, with periods of up to six months in a leadership role in an MFI. Occasional travel to other regions / global conferences or meetings.

Regional Audit Manager, Asia - VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country)where WV/VF is registered to operate.

Organisational Background:

World Vision (WV) is a Christian relief, development, and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. One important component of World Vision’s work is microfinance, providing financial services such as credit, savings and insurance to the poor, enabling them to earn increased income, build assets and provide for their families. Numerous studies confirm the strong impact of microfinance on the well-being of children. Studies also show, however, that the integration of microfinance with other development activities can have an even greater impact when compared to either microfinance alone or development activities alone.

WV’s microfinance operations are managed through VisionFund International (VFI), a WV subsidiary.

PURPOSE OF POSITION:

To lead and direct Global Internal Audit's strategy and vision around risk in the region by partnering with key internal and external stakeholders in fulfilling the requirements the IIA standards and the GIA charter, including taking a key participatory and advisory role at MFI Audit Committee Meetings.

To act as a strategic partner to regional leadership, and MFI Audit Committees around risk management, governance and internal controls. Serve as a consultant to key business leaders to manage risk effectively in order to achieve VFI's objectives.

Lead and manage a team of professional auditors in the region and provide assurance to MFI and VFI management and the VFI Board Audit Committee that controls are adequate to mitigate high and medium risk to the VFI network.

KEY RESPONSIBILITIES:

Lead and manage the internal audit function within the region including directly leading audit assignments and activities of the country auditors by ensuring that risk based audit plans are developed and implemented. This includes coordinating reviews, investigations at the regional level.

Engage in the hiring and management of MFI audit staff.

Assess the level of capacity and provide necessary coaching and training where required of MFI audit staff.

Provide leadership to MFI Internal Audit teams within the region:

  • Recruit, hire, train and directly supervise the MFI Audit Managers. The MFI Audit Managers will report jointly to the RAM and the Chair of the MFI Board Audit Committee.

  • Provide adequate technical oversight to MFI Audit Managers and Internal Auditors in the region.

  • Facilitate the understanding of the role of Internal Auditing at each MFI within the region.

  • Ensure all WVI Internal Audit standards, IIA standards and VFI policies and procedures are followed by each MFI within the region.

Provide a consulting and support role to Regional VFI and MFI management:

  • Monitor and provide advice to regional management on how to minimize significant audit risks and material audit findings by supporting Regional management in identifying areas of strength/best practices as well as weaknesses/areas for improvement in each MFI.

  • Advise the Regional VFI Director on critical issues in MFIs.

  • Provide quarterly reports of audit results and semi-annual trends to regional management as agreed.

  • Network and coordinate with the WVI GC Audit Department and VFI Audit Director regarding audit & internal control issues.

  • Coordinate special audits/investigations in the region as needed. Conduct or arrange to conduct special audits when required to do so.

Oversee and manage monthly and quarterly reporting to MFI Board Audit Committees and VFI by ensuring audit team provides timely reports that are reviewed and delivered within the audit scheduled timeframes established.

Represent VFI Internal Audit as a member of the local MFI Audit Committee, including being contributing members of the Integrity and Protection Hotline and Regional Risk Management committees and meetings.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have a university diploma or degree in accounting, auditing or similar financial qualification. A graduate degree in Accounting or Management is preferred.

  • Strong accounting and financial management skills required.

  • Experience with non-profit organizations preferred.

  • Must have at least 7 years experience in auditing (external and/or internal auditing) with audit experience of banking institution preferred.

  • Current certification (Certified Public Accountant, Certified Internal Auditor or Chartered Accountant) required.

  • Must be able to travel extensively within the region and internationally, approximately 25-50%.

  • Must have good working knowledge of computerised accounting systems.

  • Must be able to work in a cross-cultural environment.

  • Experience in managing teams.

  • Must be fluent in English.

  • Able to balance Christian values with commercial practices.

P&C (HR) Readiness Change and Communications Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Develop and implement readiness change and communications strategies to support People & Culture (HR) initiatives, projects and operations that impact the Partnership. In consultation with the Director of P&C Operational effectiveness, conduct analysis of P&C communications mechanisms, advise on improvements to be made, influence P&C leaders to take new/different directions in communications content and style, and develop new/refreshed mechanisms as needed. Lead the P&C intranet (SharePoint) content planning, development and site lead administration. This role will also be responsible for providing communications planning, advice, writing and editing, and P&C branding advice as needed for specified P&C clients - ensuring client needs are met and ensuring that client communications are aligned with overall P&C strategy and communications objectives, Global Communications standards, and World Vision’s strategy.

KEY RESPONSIBILITIES:

  • Develop and implement P&C communications strategies to ensure consistent messaging across P&C.

  • Provide strategic and integrated internal communications direction and support the implementation of the P&C Priorities, as well as the plans, projects and policies to support Our Promise and other Partnership-wide initiatives and projects, initiatives, processes and activities.

  • Plan and oversee production of relative P&C communications.

  • Lead and manage P&C compliance with WV Brand standards and other Global Communications standards and processes. Oversee ongoing development and maintenance of P&C branding, protocols and standards for P&C initiatives and projects.

  • Lead and manage the continued web content development and administration of P&C presence on wvcentral, wvi.org and other websites, internal and external to WV as needed for consistent and integrated communication of P&C-related content.

  • This includes content: for all audiences, for P&C audiences, for all P&C practitioners, for certain groups/team worksites/project worksites, and for specific staff populations. This includes technical web design and development, as well as web content development. It also includes introducing and supporting P&C use of new platforms promoted by WV IT (e.g., MS Teams).

  • Oversee design, development and administration of P&C presence on wvcentral.

  • Executive client engagement regarding P&C website(s) content development and design needs.

  • Determine strategy, business needs, site(s) purpose and functionality and content strategy.

  • Content management and administration of wvcentral home page and primary sub sites (e.g., publish online announcements and newsletters on behalf of P&C).

  • Oversee integrated, coordinated and aligned development of all P&C sub sites ensuring quality, consistency in look & feel, and coordination with particular attention to developing new integrated, service-oriented solutions.

  • Clarify responsibilities of key stakeholders and establish effective governance protocols relative to P&C presence on wvcentral.

  • Ensure maximization of SharePoint functionality in P&C wvcentral sites and integration /compatibility of P&C sites with Our People, other P&C websites and systems, and non-P&C sites (e.g., Security Travel, etc.) as needed to meet P&C business objectives.

  • Ensure, promote wvcentral/SharePoint training for all P&C staff, including additional training for site administrators and content managers so that they can create and manage their own on-line content according to P&C wvcentral protocol/guidelines for website content.

  • Provide communications support for planning/implementing roll-out of each piece, with change management techniques and communications for wvcentral transition, training, and changing how P&C works.

  • Promote user traffic and interaction and ensure production of site traffic analysis and periodic management reports.

  • Manage the updating, sharing and communication of the P&C Rhythm of the Business calendar to create an awareness of the P&C business cycle and to help ensure that P&C Practitioners can prepare and ready themselves according to that cycle

  • Design and develop EMPLOYEE communication programs and materials to facilitate EMPLOYEE awareness of P&C initiatives and projects, and drive desired changes among staff.

  • Recommend optimum channels for communicating People & Culture information to employees.

  • Ensure means by which P&C can listen to staff and key stakeholders and then respond by making appropriate changes.

  • Collaborate with COEs and other functions and department as needed to identify opportunities to collaborate and promote knowledge sharing, as well as troubleshoot shared communications challenges, including but not limited to orchestrating collaboratory channels for the GC P&C community.

  • Lead a team of P&C Communications professionals to engage with internal P&C clients to identify communications needs and to provide communications and change management strategies and actionable plans to support implementation of specific P&C initiatives and projects.

KNOWLEDGE, SKILLS & ABILITIES:

  • A bachelor’s degree in communications, journalism, or a related client-services field, or equivalent work experience.

  • Skilled writer, editor.

  • 8 years working in communications or related field, preferable in a global and multi-cultural environment.

  • Ability to work well virtually across multiple streams and multiple regions/geographies.

  • Demonstrated relationship building and consulting skills.

  • Offer input on issues and challenge the status quo/conventional wisdom.

  • Analytical, problem solving and negotiation skills.

  • Strong business acumen.

  • Ability to promote change throughout the organisation.

  • Alignment and integration skills.

  • Technical proficiency in graphic design, photo editing, video editing.

  • HR qualification, training.

  • Project management skills.

  • Technical proficiency in SharePoint (2013) administration and web content development.

  • World Vision experience – knowledge of the organisation.

  • People & Culture - knowledge of People & Culture within World Vision.

  • Communications – knowledge of Global Communications within World Vision.

  • Effective in written and verbal communication in English.

Preferred:

  • 3-5 years of people management experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5-10% of the time.

P&C (HR) Business Partner

*For WV internal applicants only.

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The P&C (HR) Business Partner (BP) plays a crucial role in the execution of the HR Transformation Strategy. Partnering with Client Business Leaders in support of strategic business objectives, the BP advises and coaches executives, managers and employees in all elements of employee life cycle. The BP works collaboratively with P&C Centres of Expertise, the Operational Effectiveness unit and the P&C Executive office to deliver integrated HR solutions, including workforce planning, performance management, talent transformation, management and leadership development, digitalisation, and all issues related to the rhythm of the P&C business.

This position will support WVI senior leaders in aligning people strategies, goals and priorities with Our Promise going further. (S)he will encourage the use of innovative People Management/OD resources, tools and practices to reinforce and positively change beliefs, attitudes, operating models and structure of organizations to facilitate the delivery of Our Promise.

KEY RESPONSIBILITIES:

Strategic Partner for leaders and client group SLTs:

  • Work as first level consultant with leaders and managers to identify strategic people needs.

  • Acts as a thought partner with leaders and managers to improve people-related priorities in the business unit.

  • Assist leaders and managers with strategic planning and forecasting needs regarding people.

  • Provides assistance and guidance to leaders and managers on the full range of P&C activities associated with the rhythm of P&C business.

  • Act as an initial point of contact and intermediary for leaders and managers in assigned business units.

  • Coach leaders and managers on HR and people management practice.

  • Maintain current understanding of the client’s department, strategy, people-related issues by becoming valuable member of client's leadership team.

Change Agent for client groups, advising leaders on all aspects of organisational development involving:

  • Collaborate with leaders and managers to design organizational structures, job roles.

  • Function as HR lead for leaders and managers going through organizational restructures.

  • Evaluate the impact of proposed changes on employees, and manage change to minimize disruption to the business.

  • Advise leaders and managers on the need for, development and ongoing changes of the department's people plan.

  • Actively partner with leaders and managers and work with them to collaboratively identify practice improvement.

Employee Champion acting as a single point of contact and intermediary for employees, leaders and managers in assigned business units.

  • Directing employees to P&C Helpdesk and P&C Generalist Services in Effectiveness Unit as appropriate. Handling employee issues that are escalated from the P&C Help Desk.

  • Provides guidance, counselling, and training to executives on employee relations issues.

  • Assist leaders and managers with issues related in interviewing, hiring, terminations, promotions, performance review, and other HR topics.

  • Occasionally investigates and recommends solutions to employee relations issues in a quick and efficient manner.

Functional Expert who works to:

  • Maintain current understanding of the client’s department, strategy, people related issues by becoming valuable member of client's leadership team.

  • Maintain a current knowledge of legislation and regulation that relate to HR issues, and collaborate with office of CPO in developing appropriate policies and procedures.

  • Collaborate with other P&C teams on cross-functional HR initiatives that support current and future business strategies.

  • Coordinate with Operational Effectiveness unit to discuss/collaborate on operational P&C issues that have arisen in client groups.

  • Communicates regularly with the Centres of Expertise to collaborate on issues related to client groups and give feedback on rhythm of business and P&C priority issues.

KNOWLEDGE, SKILLS & ABILITIES:

  • Five to eight years’ experience in HR Business Partnering or related high level specialist role.

  • Strong consultation skills and experience influencing and interacting with senior leaders.

  • Outstanding people and client relationship skills. Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Bachelor degree from a college or university and four or more years of related human resources experience, or an equivalent combination of education and experience.

Preferred:

  • Professional certificate in HR/OD/ Management.

  • Strong business acumen in multi-national environment.

Work Environment/Travel:

  • Willingness to travel up to 10% of the time.

Data Analytics Audit Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this position is to lead on the application and utilization of robust Data Analytics across VFI and to project manage the implementation and roll out of a Continuous Auditing program in VFI Global Centre and across our network of Microfinance institutions.

The successful candidate will work under the guidance of the VisionFund International (VFI) Global Director of Internal Audit, to perform the following tasks:

  • Develops and enhances a suite of queries for interrogation of key data sets, including loan portfolio data but in future looking to expand into other business data sets.

  • Leads on production of regular monthly analytics for all MFIs in Global Centre, based on data from BankBI, our central warehouse of operational and financial performance data.

  • Project manages the VFI Continuous Auditing project, supervising the rollout of IDEA software to all MFIs and and the adoption of regular monthly analytics on portfolio data from Core banking Systems in the MFI.

  • Provides training and supervision to IA staff who are conducting data analytics in the MFIs.

  • Keeps abreast of current developments in the auditing profession and changes in regulation.

  • Recommending changes to VFI Internal Audit procedures and tools based on knowledge gained through analysis.

The incumbent will also be instrumental in developing Internal Audit Management Information and thus, the position is responsible and accountable for:

  • Oversight of the regular quarterly follow-up process for GC and MFI audit recommendations.

  • Production of enhanced Management Information for Internal Audit and relevant data to support reporting to board and management.

  • Effective engagement and collaboration with clients.

  • Persuasive and timely communication of risks to VisionFund management.

  • Promoting a Christ-centered environment in the Internal Audit team.

KEY RESPONSIBILITIES:

  • Develops and enhances a suite of queries for interrogation of key data sets, including loan portfolio data but in future looking to expand into other business data sets.

  • Leads on production of regular monthly analytics reporting for all MFIs in Global Centre, based on data from BankBI, our central warehouse of operational and financial performance data.

  • Project manages the VFI Continuous Auditing project, supervising the rollout of IDEA software to all MFIs and the adoption of regular monthly analytics and reporting on portfolio data from Core banking Systems in the MFI.

  • Provides training and supervision to IA staff who are conducting data analytics in the MFIs.

  • Keeps abreast of current developments in the auditing profession and changes in regulation.

  • Recommending changes to VFI Internal Audit procedures and tools based on knowledge gained through analysis.

  • Oversight of the regular quarterly follow-up process for GC and MFI audit recommendations.

  • Production of enhanced Management Information for Internal Audit and relevant data to support reporting to board and management.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree or higher in Accounting, Finance, or a related field.

  • 5-years professional experience in investigation, auditing, analytics or related field.

  • CPA (Certified Public Accountant) or CIA (Certified Internal Auditor) or CA (Chartered Accountant) or CISA or other relevant qualification.

  • Excellent analytical, and communication skills.

  • At least five years of Internal Audit, Investigations or Analytical experience necessary.

  • High degree of competency using technology and working with data. In particular, experience of working with data extraction and interrogation software, such as IDEA or ACL or similar.

  • Excellent verbal and written communication skills in the English language.

  • Spanish or French would be an advantage, but not essential.

Preferred:

  • Good understanding of microfinance and/ or banking operations.

  • Significant experience in Data Analytics.

  • Fluency in English.

  • Knowledge of the VisionFund business and systems is an added advantage.

  • Fluency in French or Spanish.

Work Environment/Travel:

  • Although a high degree of travel is not anticipated for this role, the position requires ability and willingness to travel domestically and internationally up to 20 percent of the time.

Senior Humanitarian WASH Advisor

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Lead WV Disaster Management thinking and work in promoting and understanding of humanitarian water, sanitation and hygiene promotion (WASH) issues, principles, policy and practice – including integrated WASH programming for fragile, urban and displacement contexts and during outbreaks. Lead the WASH component of integrated programming and linking sectors including food security, nutrition, child protection, health, and MHPSS.

Will be available to deployment for up to 3 month periods to provide technical leadership on the ground and remotely to start up new and strengthen ongoing humanitarian responses in rapid and protracted crisis. Lead in the preparation of disaster preparedness in managing prepositioned WASH items in the Dubai warehouse and other identified locations.

Strengthen humanitarian WASH capacity in WV and partner organizations through training, development and dissemination of resources, and mentoring of field-based staff. Facilitate and lead WASH in Emergency capacity building blended learning program, managing the online ecampus portal activities as well as face to face trainings and mentoring RDMT WASH staff.

Act as focal point in WVI on humanitarian WASH issues for GC Disaster Management, the Partnership WASH team and sector fragile contexts working groups; WASH and innovation donors; UN Agencies including WHO, UNICEF, UNHCR, and WFP and supporting with the coordination bodies for WASH, academic and research institutions, and WASH organizations etc. to position WVI as a credible actor and partner.

Provide field-based emergency WASH technical project management, advice and capacity through deployment during humanitarian and protracted crisis in addition to reviewing proposals that include humanitarian WASH in close collaboration with Regional and National GAM units.

Contribute to improving global humanitarian WASH policy, practice and resources through quality analysis, dialogue and documentation and dissemination of field-based research /practice.

Lead thinking on integration of WASH with other sectors for greater outcomes and WASH components of disease outbreak response, NFI and commodity distribution and use of cash.

KEY RESPONSIBILITIES:

Humanitarian response and technical support 50%

Provide sector leadership and management of timely and appropriate humanitarian WASH and related activities. This will include the following:

  • Oversee the inclusion of WASH and disease outbreak questions in assessments to identify a robust WASH package for the response, as a standalone program and/or integrated into child protection in humanitarian action, health and nutrition or livelihoods & food security programs.

  • Lead the design and implementation of WASH programs and ensure monitoring of frameworks are understood and effective in meeting WASH needs of affected populations.

  • Strategically engage with donors and other partners in a humanitarian response to ensure that WV is positioned as a viable partner for WASH programs.

  • Manage WASH programs including associated project staff and promote technical excellence in the application of minimum standards including core humanitarian standards, Sphere, Inter Agency Standing Committee (IASC) guidelines and ensure cross cutting themes are incorporated into design.

  • Ensure that WASH is integrated in all programming in humanitarian responses by working with Program Officers and other Sector leads.

  • Lead discussions on Emergency Response Fund (ERF) and Humanitarian Response Plan (HRP) process to strengthen financial portfolio supporting WASH in early stages of emergency.

  • Manage and guide the budgeting processes for WASH during the design and program implementation in close coordination with finance.

  • Develop key messaging in responses for media and operational teams as related to WASH and disease outbreak.

  • Lead in recruitment process for WASH qualified local and expatriate staff to implement WASH or integrated programmes.

  • As a member of the response operations team, participate in all operations meetings and update the response leadership on issues and key actions related to WASH.

  • Represent WV at key coordination forums in the field such as within the technical WASH clusters or working groups and/or national, local government and civil society planning meetings.

  • Ensure that WV’s work and plans are well articulated and included in all reports including 4Ws.

  • Document and share lessons learned, best practice and experiences from deployment back to partnership and externally when relevant to influence policy and future programming.

Capacity building and Talent Pool Management 20%

  • Ensure humanitarian WASH competencies are identified and transferred across the organisation and develop capacity building options to ensure skill transfer, capacity building and the implementation of evidence-based WASH interventions/programs.

  • Develop blended learning and capacity building curriculum WASH in emergencies, and integration of cash and other modalities including MHPSS.

  • Facilitate training opportunities for relevant staff and/or interagency partners with a special focus on Regional Disaster Management Teams, TSO and sector leads.

  • Validate and manage of the WASH profiles for deployment pool.

  • Lead the adaption of core WASH project model/ framework for emergencies and fragile contexts.

  • Working with partnership sector teams to find linkages within the core project models to include appropriate humanitarian WASH interventions and skills.

  • Develop guidance notes and training materials as appropriate for NO, RO and GC.

Strategy development and Evidence base 15%

  • Lead the processes of conducting technical analysis, development and implementation of research for best practice humanitarian WASH interventions and applications to humanitarian projects.

  • Through collaborating with technical specialists to identify successful evidence-based humanitarian WASH programs for adaption in context appropriate programs in partnership with global, regional and local health agencies.

  • Lead high-quality reviews, analyses and reports and/or secondary research on the application of WASH initiatives and practices in programming.

  • Develop systems and reporting mechanisms for disease and water quality surveillance, field investigations, real time evaluation and post project evaluations to test the effectiveness and impact of WASH initiatives and practices.

Networking and partnerships 15%

  • Represent the organization effectively in key forums (Global and regional working groups, UN and academic forum and other WASH related organizations) and build and maintain these networks.

  • Oversee humanitarian WASH inputs shared through the WV partnership DM, WASH team and health team and the appropriate WASH -based IG.

  • With the WASH CoP, engage with FO, RO and SO to share best practices from internal and external groups, during and post responses. Active participation in CoP meetings.

  • Active participating in WASH business team to represent DM WASH issues.

  • Participation in Global Forums to disseminate this information e.g. international and regional conferences, CoP meetings.

  • Being WVI representative on global humanitarian WASH working groups and clusters.

  • Development of partnerships with organizations and agencies to fund and implement WASH or integrated programs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 8 years in international humanitarian leadership and involvement in assessment, design, monitoring, evaluation and project management.

  • Proven capacity to establish water sanitation and hygiene programs in all stages of the emergency.

  • Proven ability in programme design and management including assessments, reviewing and writing grants, and evaluation.

  • Proven ability in capacity building including training.

  • Demonstrated knowledge of the UN humanitarian reform and cluster system, institution of the UN system and policies and guidelines related to humanitarian affairs.

  • Demonstrated knowledge of current humanitarian discourse and research in the area of humanitarian WASH, including sound knowledge and understanding of how to use and implement the IASC WASH cluster guidelines.

  • Strong understanding of context and conflict issues in complex humanitarian emergencies.

  • Demonstrated experience in developing and facilitating training across different cultures and language contexts.

  • Demonstrated ability to lead rigorous research design, implementation, data analysis and reporting, including knowledge of quantitative (statistical) and qualitative research methodologies/analyses.

  • Proven track record in humanitarian WASH operations.

  • Demonstrated knowledge of working cross culturally and working with diversity and ensuring inclusion is part of program work and research.

  • Demonstrated ability to participate in technical dialogues with relevant stakeholders, including government officials and global WASH networks.

  • Understanding of donor requirements and completion of humanitarian funding and grants proposals.

  • Understanding and ability to set up contracts and review tenders.

Preferred Skills, Knowledge and Experience:

  • Post graduate qualifications in Civil Engineering , Environmental Engineering, public health engineering and/or international development or related fields.

  • Detailed knowledge of current approaches to design and construction of small, medium and large scale community water and sanitation facilities in complex humanitarian emergency., with experience in assessing water, sanitation and hygiene promotion/public needs/actions in either a conflict/complex humanitarian emergency.

  • Knowledge of the theory and practice of hygiene promotion and the relationship between WASH design and disease transmission dynamics including child and maternal mortality. In particular, demographic and major and minor population health morbidity and mortality, the aetiology of diarrhoeal disease, arboviral (VBDs) infections, respiratory infections and WASH’s role in the management of chronic/acute malnutrition and HIV in disease management.

  • Knowledge of Behaviour Analysis.

  • Experience in managing diverse teams.

  • Ability to manage multiple grants.

  • Training qualification.

  • Professional experience in using community engagement practices for the assessment, design and implementation monitoring and evaluation of water, sanitation and health promotion/hygiene projects/programs.

  • Demonstrated experience in working closely within a team, collaboration, or group to analyse and implement WASH programs in local community settings.

  • Demonstrated experience in professional writing on disease modelling, analysis of public health practice or management including sector analysis, problem –identification and problem-solving actions.

  • Demonstrated experience of working with gender, diversity and inclusion.

  • Experience preparing advocacy briefs and fundraising for WASH programs.

  • Completed hostile environment or security training.

Work Environment / Travel:

  • Travel domestically and internationally up to 50% of the time for deployments (up to 3 months) and technical support additional travel for meetings and coordination.

  • Ability to work and live in harsh situations with limited support and facilities and possible hostile environments.

Sponsorship Content Programme Manager

*Position location to be determined by home country of successful candidate in the Asia Pacific Region (incl. Australia) where WVI is registered to operate.

*For WV internal production team applicants only.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The purpose of this position is strategic and production management; to lead the delivery of the child sponsorship sponsor engagement features, across 54 field office cultures, reaching 2.7m child sponsors in 21 nations two-three times per year, within World Vision’s $1bn Child Sponsorship line of business.

The Senior Manager, Child Sponsorship Content Team works virtually with an international team in different countries around the world, and face-to-face (when safe to do so) with a team of permanent and temporary staff based in Manila, Philippines. They will work with team members across program management, production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The role importantly advocates for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management.

The position is accountable for a small set of direct reports, budget/cost management, vendor relationships and management, continuous process and content.

KEY RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and annual plans as part of the partnership-wide goals for Sponsorship features with input from Child Sponsorship Content Director, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with NO Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any FY, showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

Team Leadership, Management & Development:

  • Manage any direct reports to effectively deliver on the annual objectives, plans and projects.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Ability to understand oragnisational goals and bring phased and interdependent change to achieve them

  • Ability to see the larger picture and also analyse details

  • Experience and skills in risk management and mitigation

  • Degree in business administration, IT, program management or related field or extensive equivalent experience.

  • Demonstrated success in strategic leadership and planning in production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Proven understanding of IT systems and processes.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). High fluency in written/spoken English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy, when safe to do so

  • Project management certification.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time, when safe to do so.

Senior Policy Advisor, Economic Justice

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Senior Policy Advisor, Economic Justice will provide analysis of trends and opportunities in relation to how the needs and rights of children can and should be addressed through various forms of funding from global, regional and national level sources, debt relief, taxation and private capital. This analysis will be used to develop recommendations for child focused policy action in regard to all forms of development financing in support of the Sustainable Development Goals, and, as such, World Vision’s Global Impact Framework. This analysis will support Advocacy & External Engagement (A&EE) advocacy objectives for the Global Campaign, the 2030 Agenda, as well as objectives of Support Offices (SOs) in relation to Official Development Assistance (ODA) and Regional Offices (ROs)/Field Offices (FOs) regarding domestic resource mobilization/public financing.

KEY RESPONSIBILITIES:

  • Analysis of and reports developed on Official Development Assistance (ODA), taxation/public financing, private sector investment and other forms of Financing for Development (FfD) and their impact on the financing of child focused policies. Develops policy positions and products that relate to the achievement of child related SDGs and WV child well-being objectives.

  • Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and with priority stakeholders to promote agreed policy positions.

  • Lead and collaborate with SO, RO and FO colleagues on research and policy development on FfD. Creates a process to engage SOs on ODA focused work.

  • In conjunction with the Local to Global team (A&EE), works with the Centre of Excellence to support country level budget focused advocacy. Builds FOs capacity in conducting country level analysis; supports “translation” of global FfD policy positions for use at national level.

  • Collaborate with select partners and coalitions on this agenda. For example, work with the World Bank relationship manager to develop a plan to become more engaged with World Bank as a Tier 1 stakeholder.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Master’s Degree in economics, international development, political science or related focus.

  • Minimum 5-7 years’ experience in policy, research, government relations/external engagement, or other specific field relevant to this role and World Vision’s work.

  • Strong experience and skills in research and analysis.

  • Strong written and verbal communications skills.

  • Strong experience in the NGO/civil society sector and/or with multilateral organizations (World Bank, IMF, etc.)

  • English fluency.

  • Second language strong asset (esp. Spanish, French).

Preferred:

  • Strong knowledge and professional experience working on Financing for Development issues and trends; strong understanding of policy development and influence processes with governments and international agencies from a civil society perspective.

Work Environment/Travel:

  • Travel after Covid restrictions- 10-15%.

Sponsor Engagement Improvement Specialist (2 positions)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Sponsor Engagement Improvement Specialist is an exciting and significant role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This role calls for an exceptional marketer/communicator and highly-effective coordinator, who enjoys working with marketers from all over the world with leadership, humity and pace; handling multiple projects at once.

They will be part of a global team who support, facilitate and lead projects within the ongoing improvement of World Vision’s global child sponsorship product experience feature set as well as innovations or emerging bodies of work that may one day be part of the BAU feature set.

These projects are focused on strengthening and improving retention and acquisition of sponsors and prospects, through over 10 m illion photos, videos, cards, letters, updates and reports sent from a sponsored child to their sponsor each year. This cross-functional role will be varied, fast-moving, strategic in nature and best suited to a communications or marketing specialist or manager, with strong coordination, communications and creativity skills.

  • High capacity role that includes coordination, stakeholder engagement, analysis, feature development and design, testing and quality controls to reach over 8+ million child sponsors, helping sponsors understand the impact they are

  • making possible.

  • Work with marketers in over 20+ funding countries as well as internal and external designers, editors and photographers.

  • Understand and support the marketing needs of each office to support acquisition and retention activities.

  • Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

  • Ensure consistent, quality content & design for child sponsors.

The Sponsor Engagement Improvement Specialist will be integral to improving the sponsor experience and will require strong written/verbal communication skills, marketing/communications experience, the ability to effectively engage stakeholders, maintain and manage relationships with internal customers and present concepts and ideas, the ability to plan and support collaboration of internal customers and business partners acrooss multiple projects with competing deadlines and shared dependencies.

High proficiency in Microsoft Word, Powerpoint and Excel is essential and knowledge of Smartsheet, Power BI, Photoshop, Indesign, Kissflow, Jupiter is a bonus.

This will be an integral role in supporting the consistent, ongoing improvement to World Vision’s global child sponsorship product experience feature set – meeting the expectations and needs of our target supporter groups, accurately representing the field reality and dignity of those we serve, enabling authentic sponsor-child connections and delivering compelling impact sponsor communications – all towards adding further year on year value to our market ministry.

The aim – to continuously and incrementally improve the quality of the sponsor engagement experience year on year, never allowing stagnation or backsliding in quality.

This position reports to the reports to the Sponsor Engagement Improvement Manager and works in partnership the Director of Child Sponsorship Content, the Director of Sponsor Experience and Director of Sponsorship Operations & Engagement.

Be part of a fun, exciting content team that’s helping sponsored children and their communities tell their own stories, while helping child sponsors understand the impact they’re helping to make possible.

KEY RESPONSIBILITIES:

Lead or support individual projects within the Global Sponsor Experience & Engagement Roadmap:

  • Plan, develop, implement and analyse planned project improvements.

  • Lead initial and ongoing design conceptualization of improvements to envision and garner feedback from stakeholders.

  • Collaborate with stakeholders, investigate options, suggest budget requirements and recommend best improvements for sponsors, children and staff.

  • Facilitate required ideation and development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalization needs are met.

  • Create or update guidance and training resources for field staff.

  • Work with technical teams to explore and achieve system capabilities to facilitate and/or drive improvements.

  • Support and/or improve World Vision’s critical quality review/assurances endeavors. Demonstrate value adding and virtual team behavior and outcomes.

Stakeholder Engagement, Communication and Reporting:

  • Create and lead engagement with selected SO/NRD, RSC and NO/ADP representatives.

  • Showcase ideas and continuous improvements.

  • Seek feedback and improvements.

  • Coordinate translation.

  • Support, create or lead inspiring internal communications related to improvement projects.

Strategy and Planning:

  • Support the ongoing definition, scope and design of the sponsor engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Recommend strategic choices towards attaining most effective quality improvement across sponsor engagement feature set in market year on year.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilizing of sponsorship.

  • Seek and develop opportunities for streamlining of work/effort to reduce work cost and effort for all involved.

Capacity Building and Support:

  • Partner in the development of sponsor engagement feature capacity building manuals, toolkits, learning aids and other learning resources in the testing, mainstreaming, and ongoing operational delivery of consistently improved sponsor engagement features.

  • Provide input and recommendations into organizational capability developments based on improvement projects, to ensure field staff of the future have the right skill set to ensure high quality sponsor engagement features.

Learning and Networking:

  • Invest in relationships and participate in internal and external networks to support improvement projects and grow leadership opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in communications, marketing, product development or project management.

  • Demonstrated success in marketing, communications or project management.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • 2-3 years experience in marketing, communications, project management, product or customer experience development.

  • Experience in working across cultures and within complex organizational structures.

  • Knowledge of Child Sponsorship and development programming, preferably with World Vision.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Attention to detail, ability to understand and adhere to branding guidelines and communications style guides.

  • Flexible and willing to travel per World Vision policy.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 2% of the time, when it is safe to do so.

Support Office Engagement Advisor, Faith & Development

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position will advise Support Offices (SO) leadership, with an emphasis on SO Faith & Development (F&D) leads, guiding them regarding their respective office’s objectives to maintain WVI’s commitment to ‘live out our Christian faith and calling with boldness and humility.” The advisor will help equip SO leaders and staff to understand and articulate WV’s Mission, Vision and Core Values both internally and to externally, with the aim of strengthening WV’s brand, credibility and reputation; supporting partner collaboration; increasing revenue growth; and helping them to bear witness to the good news of the kingdom of God to our donors.

KEY RESPONSIBILITIES:

Provide technical guidance to SO Faith & Development (F&D) leads as they support SO leadership to realise Our Promise Strategic Imperative 1 (Living Out Our Christian Faith and Calling with Boldness and Humility) and as they share World Vision International’s faith related documents (Core documents, policies and guidelines) and advise SO leadership on their implementation. This may include direct engagement with SO CEO constituencies (leadership team, staff, Board, etc.) as needed.

Activities would include:

  • Promoting relevant F&D Resources.

  • Advising SO leadership and staff to identify and address needs to understand, articulate and live out WV's Christian faith and calling as appropriate to their context.

  • Advising SO Teams to ensure faith considerations are integrated into all supported field programmes for child well-being.

Engage with SO leadership on strategic F&D related issues:

  • Listen and advise on opportunities to support F&D initiatives through Grants Acquisition & Management, fundraising channels and resources.

  • Strengthen consistent and clear communication of World Vision’s Christian identity and mission, with messaging adapted for different audiences.

  • Strengthen strategic partnerships with churches and faith-based organisations (FBOS) for holistic ministry.

Advise in the development, monitor the implementation and analyze SO action plans around:

  • Strategic Imperative 1 ((Living Out Our Christian Faith and Calling with Boldness and Humility).

  • “Our Voice” Staff Survey Christian identity question results.

  • Staff completion of the Mission Immersion Programme (MIP).

F&D specific competencies:

  • Apply Faith Literacy

  • Support Faith Integration into Strategy & Programming.

  • Support the Spiritual Nurture of Children at the Local Level.

Identify needs and, as necessary, develop relevant F&D Resources (ex. Learning modules, marketing and fundraising materials that articulate WV’s Christian identity) for SO leaders and staff.

Advise in the realization of GC F&D objectives, especially as they contribute to the Faith & Staff Formation sub-team.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong writing skills and proven ability to produce original documents, briefings, articles and document summaries.

  • Advanced skills in in adult learning styles and instructional and curriculum design.

  • A deep understanding of and appreciation for the broad range of Christian traditions and denominations that are represented within World Vision, as well as communicating the value of WV’s interfaith work.

  • Experience in supporting Christian faith expression/trends in post-Christian, other faith predominant and majority secular contexts.

  • Strong intercultural relations competency.

  • Extensive experience and a deep understanding and application of protocols surrounding WV communication, working across sectors, and working across all levels of the organisation.

  • Knowledge and understanding of core marketing and sales strategies and tactics, including engagement with high net worth supporters, mass market supporters, schools and churches.

  • Experience in designing marketing communication assets and reports.

  • Deeply devoted to his/her relationship in Christ through prayer, Bible study, and involvement in the local church.

  • Bachelor’s degree, with a preference for degrees in theology, practical ministry, marketing and communications.

  • Advanced proficiency in written and spoken English.

Preferred Skills, Knowledge and Experience:

  • Master’s Degree, or equivalent experience, in Communication, Divinity, Christian Ministry or International Development.

  • 3-5 years of experience working with World Vision Faith & Development at a regional or global level.

  • 3-5 years of experience working with World Vision Support Offices.

  • Graphic design and video editing skills.

  • Experience with working remotely and on dispersed teams.

  • Ability and flexibility to attend virtual meetings in different time zones (including early mornings or late nights).

Work Environment/Travel:

  • This position will travel up to 15% of the work time per year.

  • The employee is regularly required to sit, talk, or hear, use repetitive hand motion, stand, walk, reach, bend or lift up to 20 pounds.