Data Entry (Part - Time)

Position:Data Entry (Part – Time)

Work location: World Vision International in Kosovo, Pristina

Deadline of applications:15 September 2019

Type of contract:Fixed term, Part -Time

Purpose of the position

To support the Child Sponsorship staff in Kosovo Office with data entry in the process of Growth, semi & annual update, Annual Progress Report, Christmas Cards and other correspondences. To insure the integrity of the information & to address to the Child Sponsorship staff the issues that can be during the processes.

Major Responsibilities

Data Entry

  • Enter data in the World Vision Sponsorship system for processes such as: Growth process, Semi & annual update of Child info, ID card process and other correspondences

  • Update data systems on a daily basis for child/sponsor/project information, ensuring that such systems are operating effectively.

  • Helps the team with inquiries, translations, requests and other processes that are needed according to the deadlines

  • Ensure that the child histories are completed correctly

Monitoring and Evaluation

  • Ensure that the quality of the registration data of children (during the growth process) sent by the Area Program is in compliance with the Sponsorship Standards before entered in the system.

Child Protection

  • Ensure that no home addresses or other ways of communication are exchanged between sponsors and sponsored children and insure that any correspondence or message from sponsor to child to child are in accordance with Child Protection policy.

  • Address Child Protection issue to Area Program Manager.

Other

  • Assist the Child Sponsorship Department in other tasks and assignments as needed

  • Attend and participate in regular staff and devotion meetings

Knowledge, Skills and Abilities

  • Degree preferably in the informatics Sciences or English language.

  • Good communication and translation skills, both verbal and written, in English and Albanian.

  • Excellent interpersonal relationships

  • Excellent knowledge of Microsoft Office and database systems

  • Self-motivated, organized, responsible and detail oriented

  • Ability to be a team player

  • Commitment to World Vision Principles and Core Values

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Field Sponsorship Coordinator - Kosovo Area Program

Position:Field Sponsorship Coordinator

Work location: World Vision International in Kosovo, Pristina

Deadline of applications:15 September 2019

Type:Fixed term, Full-Time

Purpose of the position

The Field Sponsorship coordinator will engage in the implementation of Sponsorship project in the field which will contribute to all children of Area Program for a better life through transformed relationship between children and their sponsors. The Field Sponsorship Coordinator will lead all the processes in ensuring that the Area Program meets Sponsorship Operation Indicators through timely and accurate processing of sponsor-to-child and child-to-sponsor correspondence, maintaining Registered Children supply through adequate Registered Children management systems, ensuring carry-out of sponsorship activities in the Area Program.

Major Responsibilities

Sponsorship Implementation

  • Implement Child Sponsorship project activities in collaboration with other team members ensuring that all registered children enjoy a good health, are well educated, are cared for, well-protected and participate in Area Program activities;

  • Coordinate and support the Child Sponsorship team & community stakeholders in conducting all activities related to sponsorship and other Area Program projects, ensuring the participation of all registered children;

  • Facilitate an empowering approach to formation and ongoing participation of all registered children for project implementation;

  • Develop understanding of the Child Sponsorship team/community monitors/partners/ children on participation, diversity and inclusion;

  • Make sure that field activities are done in collaboration with community stakeholders and partners;

  • Provide all Area Program projects with information related to registered children and help them to address problems;

  • Address to Program manager, Sponsorship Development Facilitator and National Office the issues founded in the area about the most vulnerable children in the community;

  • Communicate effectively World Vision’s identity, mission, vision, values and our approach to work in ways that are contextually appropriate and clear;

  • Ensure that the key indicators of Child Sponsorship are met according to the standard;

  • Ensure the implementation of the new Child Sponsorship Models;

Mobilization and sensitization of the community on sponsorship

  • Build good relationship with all partners, stockholders and community groups;

  • Build close and constructive relationships and actively learn within partner communities in order to understand their realities and facilitate development processes effectively;

  • Implement the strategy, inform and share the understanding of Child Sponsorship Project with the communities/partners/ children;

  • Coordinate and supportcommunity understanding of how to be active promoters of sponsorship and its possible development impacts;

  • Coordinate and supportcommunity-led selection of registered children with a special focus on the most vulnerable groups;

Support the team in registering & management of children in the program

  • Assist community preparation for sponsorship by introducing sponsorship as a way of focusing the attention of the program on the well-being of all children – especially the most vulnerable;

  • Support the work of the Area Program Sponsorship Team in developing criteria for child selection with the strong collaboration with the community;

  • Coordinate and support the work of the Area Program Sponsorship Team to register children in the program and ensure a process which is child friendly/child focused and community based;

Key Performance Indicators

  • Ensure that Area Program team provides timely and qualitative correspondence that meets agency requirements;

  • Ensure timely response to the Program Manager and Sponsorship Development Facilitator;

  • Ensuring Child Census prior to the Annual Progress Report season;

  • Respond to sponsor inquiries within given deadline;

  • Ensuring the processing of Gift for children within the given deadline and according to the sponsorship standards;

  • Draft the APR message in strong collaboration with other Area Program projects coordinators;

Reporting

  • Report every case of child abuse, child health problem, education problem and coordinating with sectors for a solution;

  • Ensure follow up of cases in collaboration with other staff members on cases of child protection;

  • Compile monthly/semiannual/annual narrative report for the processes of implementing Child Sponsorship project;

  • Support compiling the Birthday Bounce-back activity proposal/report as well as the annual Child Census report;

Knowledge, Skills and Abilities

  • University degree in education or social science

  • Good understanding of community-led development work

  • Strong understanding on child rights/approaches in working with children

  • Good partnership building and problem solving skills;

  • Facilitation skills, including catalyzing, connecting, and building collaboration with community groups, stakeholders and partners

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team

  • Effective in written and verbal communication

  • Good knowledge of Albanian and English language. Knowledge of Serbian language is an advantage.

  • At least two years’ previous relevant experience, including at least one year of development facilitation in and with communities

  • Experience with faith, community based and child focused empowerment programs

  • Willingness to be flexible with hours when necessary and able to travel often in the field (90% of the time)

  • Report writing experience. (Preferred)

  • Driving License, Category-B

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Development Facilitator - Kosovo Area Program

Position: Development Facilitator

Work location: Word Vision International in Kosovo, Pristina

Deadline of applications: 15 September 2019

Type: Fixed term, Full-Time

Purpose of the position

The purpose of the position is to serve as a catalyst, partnership facilitator, and builder of the capacity of local partners, facilitating the emergence and strengthening of community-led initiatives to improve and sustain the well-being of children and their families.

Major Responsibilities

Building relationships within communities

  • Build close and constructive relationships and actively learn within partner communities in order to understand their realities and facilitate development processes effectively.

  • Work with stakeholders in a range of different development relationships towards the well-being of children in the communities.

  • Communicate effectively World Vision’s identity, mission, vision, values and our approach to work in ways that are contextually appropriate and clear.

  • Ensure that dialogue includes whole communities and stakeholders inclusive of their diversity.

  • Encourage and enable communities to share and learn from their own experiences in the respective Area Programs.

Catalyst, broker, facilitator, working with partners

  • Actively search for new partners within the Area Program, identify how these partners can work together towards shared priorities for child well-being.

  • Enable and facilitate share of information and connections among local stakeholder groups. (Local stakeholders groups may include formal and informal community-based organizations, local churches, other faith-based organizations, businesses, other NGOs and local government agencies).

  • Facilitate an empowering approach to formation of new community organizations and other partners in the area.

  • Facilitate with the support of Area Program Manager the process of partner`s capacity assessment and draft a plan of building the partner’s capacities.

  • Work with partners to coordinate efforts to enable integration, synergy and prevent duplication of interventions.

  • Assist stakeholders and community partners to identify and mobilize community resources needed for project implementation.

  • Ensure the implementation of agreed plans with partners and monitor theirs activities are following as agreed terms.Ensure in support with Humanitarian and Emergency Affairs & Security Coordinator the preparation and implementation of disaster preparedness plans.

  • Participate in and support the implementation of monitoring and evaluation tools and measurements of program/project effectiveness to track the delivery of joint outcomes.

Program planning, implementation and monitoring of Sponsorship project

  • Assist and support Program Manager in preparing annual budget based on the agreed targets.

  • Share learning and identified child wellbeing issues from the community with the relevant stakeholders within World Vision.

  • Assist technical specialists to contextualize subjects and capacity building methodologies and modules taking into consideration local capacity and expectations.

  • Plan the Technical Program/Sponsorship activities in annual and intermediate planning.

  • Ensure monthly planning of activities in the Area Program level.

  • Ensure implementation of Technical Program/Sponsorship activities in Area Program level upon agreed plans strategically developed and ensure the active participation of registered children, but not only.

  • Ensure that cross cutting themes are considered in all activities as advised by the Program Manager.

  • Ensure the following up of cases in collaboration with the partners and duty barriers according to the World Vision guidelines.

  • Ensure documentations are in place as per requirements

  • Support the Program Manager in Area Program level narrative reporting.

  • Responsible for expenditure of budget as per cash flow and preparation of financial reports as per requirements;

Knowledge, Skills and Abilities

  • Degree in social science, or related subjects to development or relevant years of work experience;

  • Strong understanding of community-led development work;

  • Creative and able to apply innovative thinking, partnership building and problem solving skills;

  • Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team.

  • Good analytical and writing skills;

  • Basic understanding of design, monitoring, and evaluation

  • Strong computer skills including Word, Excel, PowerPoint;

  • Good knowledge of Albanian and English language. Serbian Language is a strong advantage.

  • Able to travel often in the field (75% of the time).

  • Driving License, Category-B

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Intern for Youth Program

Position:Intern for Youth Program

Work location: World Vision International in Kosovo, Pristina

Deadline of applications:15 September 2019

Type:Fixed term, Full-Time

Major Responsibilities

Coordination

  • Coordinate the operation of the IMPACT youth groups weekly.

  • Mentor the leaders of the IMPACT youth clubs.

  • Monitor the IMPACT youth clubs activities.

  • Support the groups with community projects.

  • Support with documentation of the activities.

Monitoring and Evaluation

  • Ensure that the means of verifications of the project are done properly and on time.

Other

  • Support the team during youth events locally and nationally.

Knowledge Skills and Abilities

  • Degree preferably in Education or Social Science.

  • Good communication skills, both verbal and written, in English and Albanian.

  • Excellent interpersonal relationships.

  • Self-motivated, organized, responsible and detail oriented.

  • Ability to be a team player.

  • Commitment to World Vision Principles and Core Values.

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist

Intern for Children City Project in Korca Area Program

Position:Intern for Children City Project in Korça Area Program

Work location: World Vision Albania, Korça Office

No. of positions: 8 positions

Deadline of applications:15 September 2019

Type:Fixed term, Full-Time

Major Responsibilities:

Implementation of the Children City Project

  • Communicate effectively World Vision’s identity, mission, vision, values and our approach to work in ways that are contextually appropriate and clear.

  • Support Children City project activities in collaboration with other team members and ensure that all children are protected and participate in activities;

  • Support the Area Program team & project partners in conducting all activities related to the Children City project and other Area Program projects, ensuring the participation of all children, with a special focus on the most vulnerable ones;

  • Address to Area Program Team Leader the issues identified through the project implementation about the most vulnerable children.

  • Support the Team in meeting the performance indicators of Children City project, according to the agreement with the Municipality and other stakeholders.

  • Ensure the implementation of the new methodologies within the Children City project components.

Fulfillment of protection and security standards within the Children City project premises

  • Support the work of the Area Program Team in developing, communicating and respecting security measures.

  • Support the work of the Area Program Team in communicating and fulfilling Child Protection standards and protocols.

  • Inform Children City project participants, beneficiaries, partners and visitors regarding protection and security standards and protocols.

  • Report every case of child abuse, child health problem, education problem.

Internal and external communication of Children City project’s products, campaigns, initiatives and specific activities.

  • Inform Children City project participants, beneficiaries, partners, visitors, donors, regarding Children City programs, products.

  • Support the work of the Area Program Team in identifying, developing and sharing promotion materials and information regarding Children City activity.

Evidence and Learning

  • Support the Area Program team to capture and to communicate timely and qualitative data that meets agency, partners and donors requirements.

  • Support the Area Program Team to respond to partners, donors, beneficiaries inquiries within given deadlines.

  • Report all the activities and processes are organized according to guidelines.

Knowledge, Skills and abilities

  • Studying Social Science, Business Administration, Marketing, Education, or related subjects to development

  • Creative and able to apply innovative thinking, partnership building and problem solving skills

  • Facilitation skills, including catalyzing, connecting, and building the capacity of children groups

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team

  • Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint

  • Good knowledge of English language

  • Applicants with previous collaboration experience with World Vision are preferred (members of Youth Groups, volunteers/ex-volunteers, Registered/ex-registered Children)

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Director of Collaboration

*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).

  • Have led a globally composite team through a complex enterprise technology migration.

  • Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.

  • Experience managing and maintaining complex financial charges both external and internal to the organization.

  • Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.

  • Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Director, Sponsorship Field Engagement and Support

*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:

Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .

Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.

Sponsorship Field Office Capability and Staff Capacity:

  • Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

Sponsorship Field Operations Support:

  • Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

Team Leadership & Budget Management:

  • Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

KEY RESPONSIBILITIES:

Our Promise and Partnership Sponsorship Strategy:

  • Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.

Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:

  • Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.

  • Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.

  • Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.

  • Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.

  • Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.

  • Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.

  • Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.

  • Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).

  • Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.

  • Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.

  • Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.

  • Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.

  • Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.

  • Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.

Global Registered Child Portfolio:

Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:

  • Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.

  • Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.

  • Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.

  • RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.

  • Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.

  • Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.

  • Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.

  • Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.

  • Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.

Sponsorship Field Office Capability and Staff Capacity:

  • This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

  • Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.

  • Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.

  • Implementation leadership of assigned aspects of the following capacity building training including:

  • Sponsorship Management Orientation.

  • Volunteer Basic Training.

  • Sponsorship Basic Training for Development Programming.

  • Sponsor Engagement Capacity Building

  • Other ad hoc training aimed at delivery of identified strategic and operational priorities.

  • Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.

Sponsorship Field Operations Support:

Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:

  • Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.

  • Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

  • In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).

Team Leadership & Budget Management:

Leads, coaches and mentors senior global staff responsible for the following:

  • Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.

  • Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

  • Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in international development, business administration, social work or related field.

  • Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).

  • Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.

  • Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

Preferred:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.

  • Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.

  • Flexible and willing to travel per World Vision policy.

  • 10 years of leadership experience.

  • 10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.

  • 10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.