EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist

Child Protection Technical Officer (Akkar)

PURPOSE OF POSITION

The purpose of the position is to follow up on the quality of the activities implemented on the field at AP level. He/she will do the appropriate follow up, coaching and capacity building for relevant staff and partners on the CP standards, CSO requirements and other CP tools and approaches as well as liaising with field local stakeholders.

MAJOR RESPONSIBILITIES

% Time

Major Activities

20%

Ensure Quality Referral mechanism

  • Support the referral mechanism by ensuring all CP and other cases are properly referred, with regular follow up, and are documented in a confidential manner.

  • Ensure all incident reports are finalized on time and shared with the National Safeguarding focal point.

60%

Handle Project Quality Implementation

  • Responsible for identifying, and following up on the technical aspects of WV Child Protection/PSS interventions provided to the MVC and families in ADPs

  • Conduct regular spot checks to all projects in the field to ensure CP standards are in place.

  • Support CPHA Specialist in the design of new technical tools, WV internal Guidelines, SOPs, PSS/Child Protection tools and any other relevant technical document needed.

  • Supervise the technical aspects of CP/PSS sessions/interventions at field level for different targets, provide feedback to frontline staff in order to improve their capacity and report feedback to CPHA Specialist

  • Ensure staff is implementing curriculum accurately and provide the needed support with the coordination with the National CPHA Specialist

  • Together with the team support the design of PSS/CP curricula for different targets for PSS/CP WV interventions

  • Attend the weekly relevant meetings at local and National levels. Attend weekly meetings with the frontline staff implementing CP/PSS activities.

  • Produce regular reports to line manager on field visit providing technical feedback and propose clear action plan.

  • Ensure the quality of the psychosocial items purchased in close coordination with the logistic departments and line manager

  • Ensure CP standards are included in all DIPs.

  • Plan and provide Capacity Building for staff and partners (CBOs, NGOs, SDCs, Municipalities…) on CP Safeguarding Policy, behavioral protocols and SIRs, and CP/GBV related topics to implement the CP project models in all ADPs

15%

Ensure Networking and Coordination

  • Ensure regular coordination with the Project Manager & the CPHA Specialist

  • Ensure regular coordination with other WVL departments and sectors (such as ELA, Education…)

  • Ensure regular WVL representation and presence in the CP sector meetings and all related meetings

5%

Perform other duties as required

  • Responsible of own security and actively contribute to a positive security culture

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager

  • Attend and participate in local and international capacity building events as needed

  • Attend and participate in spiritual nurture events and other organizational events

  • Perform other related tasks as required by the Line Manager

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor degree in Social Work psychology or community development fields or any other related area3 years’ experience in Child Protection or any other related field.

  • Fluent in English and Arabic (oral and written);

  • Strong computer skills including Word, Excel, PowerPoint

  • A high level of communication and networking skills.

  • Strong capacity building and facilitation skills.

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team

  • Experience in conducting distributions and setting up commodities risk management processes;

  • Experience in Humanitarian Protection Principles, Minimum Standards and GuidelinesChild Protection, System Approach – an overview and in depth knowledge of psychosocial, child abuse and neglect issues.

  • Experience in the Rights of the Child including the UN Convention of the Rights of the Child (both in national and community level)

  • Experience in Child Development, Community based and Focused psychosocial program.Experience working with Children in Crisis, Children in street situation and Working children

  • Master’s Degree in Social Work or any other related area

  • One to three years of technical coordination experienceCreative and able to come up, embrace and coordinate innovative thinking, partnership building and problem solving skills;

  • Good analytical and writing skills;

  • Able to work multifunctional tasks in the pressure of time and the of the changing organisation procedures

  • Experience in capacity building processes, tools and methodologies

  • Experience participating in program assessment, design, implementation, monitoring and evaluation processes

  • Experience with faith, community based and child focused empowerment programs

  • 80% field work and 20% office based

Procurement Officer

PURPOSE OF POSITION

Procurement of materials, works and services to ensure required supply needs are satisfied at lowest total cost to World Vision and at the time required by the requester and of the quality identified on the order/contract. Appropriately and accurately perform and leverage market analysis to support Procurement decisions. Perform strategic sourcing activities as requested in line with the procurement and implementation plans and execute transactional order processing from request to pay. Identity suppliers for specific areas of spend through market research and intelligence

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

60%

Execute the procurement process for designated areas of spend for categories under contract and not on contract for all areas of spend

  • Work with ADPs, areas, programs, projects and other departments to ensure clear specification of requirements.

  • Insure specifications in item catalogue are maintained and accurate

  • Receive purchase request from internal customers

  • Review purchase requisitions for completeness and accuracy and identify sources of supply if needed.

  • Identify suppliers to fill requisitions in accordance with approved supplier management policies

  • Issue tenders and provide analysis of tenders to include technical recommendations for Procurement Committee

  • Generate Purchase Order from selected and approved suppliers

  • Use processes that ensure that contractual terms and conditions are met during order request and processing for the purchase of materials and services

  • Maintain good level of public relations with outside suppliers as well as strong partnership with internal users

  • Advise and seek approval of internal customers of modifications from original requests.

  • Facilitates across all parties the timely resolution of issues that could impact meeting the needs of the requestor and communities.

  • Consolidates all required documentation for presentation to Finance for timely supplier payment for materials and services delivered.

  • Coordinate and facilitate the timely fulfillment of the PO with ADPs, requesting departments, suppliers, and Logistics function ( if needed) to ensure appropriate receiving and order fulfillment

  • Identify alternative supply sources for materials / services not under contract

  • Work with Logistics to ensure safe delivery and receipt of ordered materials

  • Resolve conflicts with deliveries and suppliers

10%

Support HUB Leader and NO SCM Lead in the planning and strategic sourcing initiatives for the NO

  • Conduct market assessments for specific categories of spend

  • Pre-qualification and vetting of suppliers for defined categories of spend

  • Quality reviews to insure technical compliance by suppliers

10%

Supplier Management

  • Manage day-to-day supplier relationship and performance for assigned commodities

20%

Performance Measurement Execution, Analysis and Reporting

  • Track and analyze procurement performance and savings against established target levels (KPI’s and PO Savings tracking tool

  • Support SCM performance monthly to Hub Leader and NO Leadership

  • Support continuous improvement in Procurement through monitoring of Procurement Progress Reports and Procurement monthly tracking reports

  • Maintain and update critical NO procurement data (item master, supplier master

  • Ensure the submission on all suppliers for Block Party Screening to Hub Analyst

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in Business Administration, Social Science, Procurement or similar degree

  • Professional Qualification preferred, partly CIPS qualified preferred

  • At least 3-5 years’ experience in purchasing

  • CIPS certification preferable

  • Knowledge of the 7-Step Sourcing Process

  • Negotiation experience

  • Contract Management experience

  • Basic knowledge of local legal positions for contracts

  • Ability to analyse and report on Supply Chain Management and financial metrics

  • Understanding and ability to perform of market analysis, supplier evaluation, total cost of ownership analysis, category strategy development & implementation

  • Good communication skills

  • Technical skills in computing and using standard software (Excel, Word, PowerPoint, Access and Internet)

  • Proven problem analysis and decision making skills

  • Ability to work in a team

  • Good skills in English and regional used language(s)

  • Good Supply Chain Management expertise

Project Manager BPRM - UNICEF ECE

PURPOSE OF POSITION

The purpose of the position is to manage and implement the BPRM and UNICEF ECE projects within World Vision Lebanon Akkar Office and to ensure that the quality of the CP and Education project deliverables are met as per the proposal.

MAJOR RESPONSIBILITIES:

% Time

Major Activities

End Results Expected

35%

Manage the implementation of the project activities

Projects activities are implemented as per the developed action plan

  • Assure and coordinate the implementation of the Child Protection and Education Projects in Akkar through regular monitoring and updating of project management tools (logframe, ITT, budget (including cash flows) and DIP).

  • Maintain continuous communication and coordination with BPRM and UNICEF’s focal person in Akkar.

  • Responsible for all aspects of the project’s daily management, including logistics, administration, security, visibility, community and beneficiaries liaison including provision of solutions to the project team.

  • Ensure project meets technical requirements including appropriate tools and curriculum.

  • Regularly review and update the project’s work plan with Area Manager.

  • Maintain positive relations with local implementing actors, local authorities and other international and local stakeholders.

  • Work closely with the Evidence Learning and accountability department and support in the analysis of M&E tools.

10%

Ensure Staff Management

Staff are coached and supported as needed

  • Manage the performance of direct reports with continuous feedback to ensure proper performance management;

  • Develop teamwork among the project staff, ensuring a conducive working atmosphere is created and opportunities provided to share lessons learned, experiences, observations and challenges to inform project management.

  • Together with the Akkar Area Manager, plan and provide opportunities for capacity building to project team in consultation with P&C Department to ensure coordinated technical and personal development.

10%

Ensure Networking & External Engagement

Strong relationship is built with partners and stakeholders

  • Engage partner communities and build constructive relationships in order to understand their realities and facilitate the project’s implementation processes effectively.

  • Conduct meetings with key stakeholders to engage them about the project interventions and agree on their contributions in order to ensure sustainability

  • Network with local NGOs, municipalities, schools, community centers, and communities.

10%

Ensure children’s safety and protection

Children attending the activities are protected and safe

  • Ensure that all project staff attend the CP training and ensure that CP standards are implemented.

  • Report any CP issues identified during project implementation.

20%

Prepare, review, edit and submit regular reports

Progress reports are done and submitted as per the required deadline

  • Maintain and keep daily records of the MOV means of verifications including attendance sheets, pre/post-tests, minutes of meetings, and evaluation documents are in place.

  • Provide regular updates to Akkar Area Manager and WVL Programmes Unit On project activities, progress and challenges related to implementation

  • Provide input for grant/donor and programme milestone and reports to the Area Manager.

  • Ensure the tracking of the referrals, weekly reports, notes and plan.

10%

Coordinate tasks related to support functions

  • Ensure that the needed material and logistics of the determined locations are taking place.

  • Ensure procurement requests are submitted on a timely basis to facilitate timely implementation of field activities, and adhering to both WVI and donor requirements in meeting the project objectives.

  • Assist in recruiting field staff and temporary staff and provide the needed technical support to them in the preparation during the implementation of the project activities.

5%

Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor degree in a social development related field, (psychology, sociology, social sciences/humanities) and relevant CP and Education experience of at least 2-3 years;

  • Proven experience in team management and project management.

  • Very good understanding of Child Protection standards and policies;

  • Good written and spoken English and Arabic languages.

  • Strong interpersonal skills and a sense of responsibility

  • Excellent communication, reporting, and pro-active negotiation skills

  • Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of CP and GBV cases at all times.

  • Experience in working with child labour (street children and children exposed to high risk)

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards;

  • Experienced in working with local communities (Parents and children) and authorities; preferably in Akkar.

  • Excellent communication and psychosocial first aid skills

  • Reporting and data base entry skills.

  • Network builder, able to handle pressure well and work in cross-cultural setting

  • 80% field work and 20% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Director of Collaboration

*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).

  • Have led a globally composite team through a complex enterprise technology migration.

  • Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.

  • Experience managing and maintaining complex financial charges both external and internal to the organization.

  • Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.

  • Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Director, Sponsorship Field Engagement and Support

*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:

Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .

Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.

Sponsorship Field Office Capability and Staff Capacity:

  • Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

Sponsorship Field Operations Support:

  • Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

Team Leadership & Budget Management:

  • Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

KEY RESPONSIBILITIES:

Our Promise and Partnership Sponsorship Strategy:

  • Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.

Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:

  • Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.

  • Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.

  • Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.

  • Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.

  • Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.

  • Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.

  • Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.

  • Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).

  • Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.

  • Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.

  • Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.

  • Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.

  • Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.

  • Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.

Global Registered Child Portfolio:

Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:

  • Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.

  • Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.

  • Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.

  • RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.

  • Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.

  • Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.

  • Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.

  • Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.

  • Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.

Sponsorship Field Office Capability and Staff Capacity:

  • This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

  • Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.

  • Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.

  • Implementation leadership of assigned aspects of the following capacity building training including:

  • Sponsorship Management Orientation.

  • Volunteer Basic Training.

  • Sponsorship Basic Training for Development Programming.

  • Sponsor Engagement Capacity Building

  • Other ad hoc training aimed at delivery of identified strategic and operational priorities.

  • Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.

Sponsorship Field Operations Support:

Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:

  • Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.

  • Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

  • In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).

Team Leadership & Budget Management:

Leads, coaches and mentors senior global staff responsible for the following:

  • Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.

  • Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

  • Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in international development, business administration, social work or related field.

  • Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).

  • Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.

  • Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

Preferred:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.

  • Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.

  • Flexible and willing to travel per World Vision policy.

  • 10 years of leadership experience.

  • 10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.

  • 10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.