Systems Analyst, Customer Success

*Preferred position location: United Kingdom. Other possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Power BI Developer

Power BI Developer

Salary: £30,763 - £32,573 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Remote Working (UK based only) and/ or Milton Keynes after COVID-19

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

World Vision is looking for a talented Power BI Developer with the skills to help drive forward the organisations implementation of Power BI through the development of core, business focused data models which power the reporting and dashboard framework and put data in the hands of those who need it to connect with our audiences and continuously improve performance.

You would play a pivotal part in the digital transformation of World Vision UK, with the primary responsibility of owning the core power BI models and their ongoing development whilst providing training and support to key users across the business to enable them to proactively access and buildtheir own reports.

This is a great opportunity to bring your current experience of business Intelligence tools, ideally in Power BI, alongside data manipulation and visualisation skills to help us drive forward a data driven approach and understanding through making data more accessible to all.

As well as having the organisational backing to succeed, we will invest in your development and professional growth, so you stay at the leading edge of digital analytics and ensure World Vision is making the most of its investments.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 12th April 2021

Interview Dates: w/c 19th April 2021 & w/c 26th April 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

PR Executive

PR EXECUTIVE

Salary: £30,763 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based:UK based remote working – post COVID-19 London or Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 70 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are looking for highly-experienced PR professionals who will bring energy, imagination, creativity and enthusiasm to our small PR team. You will play a key role in creating compelling stories that help to create media cut-through and transform the way we promote our cause and engage our audiences in giving, fundraising and other actions.

This opportunity would suit a highly motivated and creative communications professional with exceptional writing skills. If this sounds like you, we would love to hear from you.

You will work proactively within the team to create interesting and creative PR proposals, write engaging press releases, blogs, and briefs, etc., and manage the day-to-day PR tasks that build awareness and generate positive coverage around campaigns, events and launches.

You will also need to work closely with other teams to maximise the value of our celebrities, generate meaningful digital content and build our media profile.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (Milton Keynes only).

Please ‘click’here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14 April 2021

Interview Dates: w/c 19 April 2021

Please note, we reserve the right to interview and appoint before the advertised closingdate.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Senior Business Analyst

Senior Business Analyst Supporter Centred Marketing (SCM) Programme

Salary: £36,994 – £39,170 per annum, depending on experience + good range of benefits

Contract: 12 months Fixed Term Contract 36.5 hours per week

Based: Remote/ Working from Home (UK based only) and/ or Milton Keynes office after COVID-19

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

World Vision UK is expanding into an exciting area of change, Our Supporter Centred Marketing (SCM) programme has a vision to change our current organisational culture and our underlying technology. Our strategy is to activate and build personalised supporter relationships that enable supporters to give as much as they can and wish to, in line with our values.

As a key member of the SCM Programme Management team, this rewarding role will champion and lead the business functional analysis workstream, capture business requirements, map business processes and identify business benefit vs cost/impact for each requirement.

As a Senior Business Analyst, you will::

  1. Lead the business functional analysis workstream to ensure that all business requirements are captured in sufficient detail and clarity and are understood internally and by our Implementation partner

  2. Actively maintain a good working relationship with our Implementation partner and internal stakeholders so as to be the first point of contact and clarity for queries about business requirements

  3. Work with groups and leaders in WVUK to review and map current processes; work with our Implementation partner to find and implement improvements to processes; and ensure that system changes support the improved working practices

  4. Bring change management expertise to the SCM programme and advise senior leadership on elements of change as appropriate

  5. Proactively resolve issues involving systemic or organisational problems, including working with senior stakeholders as appropriate to ensure these issues are addressed.

  6. Develop appropriate business analysis and management tools and influence senior leadership towards an agile, continuous improvement practice.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 16thApril 2021

Interview Dates: w/c 12th April 2021 & w/c 26th April 2021 (if required)

Please note, we reserve the right to interview and appoint before the advertised closing date. We therefore encourage early applications.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Business Analyst

Business Analyst

Salary: circa £25,650 per annum, depending on experience + good range of benefits (salary is negotiable for exceptional candidate)

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to utilise your Digital and Business Analyst skills in a job that makes a difference to millions of children ever year?

We have an exciting opportunity for an Agile Business Analyst to join our Digital Products Team as we launch our brand new fundraising platform and continue to migrate our donor experience site (and other digital products) into the new platform.

Youll be essential in leading the creation of World Vision UK business and stakeholder requirements, using technical knowledge and language to translate those requirements into user stories for our World Vision International developers.

About you:

  • You’re excellent at managing relationships and facilitating conversations with a variety of stakeholders (both face-to-face and remotely), helping to create an environment that fosters collaboration in order to extract the business requirements.

  • You’re quick to understand the specifics and able to communicate the detail of what is being asked (by the business), in the context of the wider development picture and overall aims of the platform.

  • You’re experienced in: writing User Stories, creating process flows and creating wireframes in order to communicate the business needs as specific developer tasks.

  • You’re at your best operating both side of the fence - understanding the detail and nuance, in order to identify opportunities within the digital development process to maximise the output of the developers.

  • You have a proven ability to analyse a broad range of information verbal and written, draw conclusions and identify recommendation actions.

  • You’re able to provide guidance on what to build when, to release as much value as possible as early as possible

  • You’re passionate about digital technology and proactively keep up to date with trends and digital best practice, highlighting ideas and ways we could do things better.

  • You have a broad overall knowledge and awareness of IT and IT systems.

  • You’re someone who often finds an alternative way to make something work or improve processes.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14th April 2021

Interview Dates: W/C 19th April 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Project Administrator

*Preferred position location: United Kingdom or other locations within 3 hours of UK time zone, where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

WORLD VISION INTERNATIONAL AND JOINING FORCES:

In June 2017, the CEOs and senior leaders of 6 child-focused agencies (Child Fund, Plan International, Save the Children, SOS Children’s Villages, Terre des Hommes and World Vision) met in Bellagio/Northern Italy. They decided to join forces to accelerate the Sustainable Development Goals (SDG) for Children with at least one or two joint initiatives. They committed to put aside their egos and logos and in the spirit of collaboration focus on the areas where only together they can achieve significant improvements in the lives of children.

The two initiatives agreed upon are:

  • Joining Forces to End Violence Against Children

  • Joining Forces to advance children’s rights - Child Rights Now

KEY RESPONSIBILITIES:

Administrative Support:

  • Manage logistics for meetings and workshops, including internal and external communications, venue hire and refreshment, and preparation of materials, where required.

  • Support set up and administration of online meetings, events and webinar series.

  • Assist in taking minutes at meetings.

  • Arrange travel including air flights, visas, and hotel accommodation.

  • Maintain and improve effective Joining Forces’ filing systems and SharePoint archives Track income and disbursements of project expenditure from the 6 agencies for project activities for project reporting.

Financial:

  • Maintain and improve procedures to track and record income and expenditure of the Joining Forces’ Secretariat budget and those of the two workstreams, within World Vision International’s finance system and that of the other 5 partner agencies.

  • Track income and disbursement of project expenditure from the 6 agencies for project activities.

  • Support the Project Manager to produce yearly financial reports to evidence spending.

  • Develop, maintain and improve a lean, agile, and forward-looking financial system, which works for all 6 Joining Forces agencies and their respective financial and budgeting calendars.

  • Responsible for procuring items/services as needed, managing the payment process and supporting with recruiting and contracting of services providers.

Communications Support & Stakeholder Engagement:

  • Identify new ways of working for the Steering Teams and Working Groups to improve productivity and effectiveness, especially remotely.

  • Manage the communications database and matrix to log agency contacts; identify communication point people/responsibilities; and implement communications calendar.

  • Participate in Joining Forces governance meetings, including bi-annual Steering Team and CEO meetings.

  • Organise international teleconference calls in multiple time zones.

Compliance:

  • Work alongside the Project Manager, various Working Groups and the legal teams at the 6 agencies to ensure the compliance of Joining Forces with relevant policies and procedures, and with relevant laws and regulations.

  • Ensures that World Vision International’s global policies for Safeguarding Children; Diversity, Equity and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation

  • Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and World Vision

  • International’s Code of Conduct, their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Minimum of 2 years experience working with different finance and administrative systems and developing and proposing changes to develop efficiencies and effective ways of working.

  • Able to work as part of a pilot project and to proactively propose solutions for the project to become more effective and productive.

  • Able to establish and respond to routine queries and requests for advice on systems and processes.

  • Collaborative approach to work, listening actively to stakeholders and adapting to their concerns, and the ability to prioritise competing stakeholder requirements.

  • Experience of developing or defining IT and communication tool needs for a multinational environment.

  • Able to monitor and track income and expenditure against budgets.

  • Strong communication, administrative and effective coordination skills, able to work in a collaborative way with others.

  • Able to manage multiple demands, meet deadlines and plan effectively. Results orientated and ensures systematic follow up for tasks.

  • Fluency in English, both written and oral.

  • Skilled and confident user of office applications such as MS Word, Excel, PowerPoint, e-mail and calendar applications.

  • Attention to detail.

  • Analytical and problem-solving skills.

  • Interested in and committed to the work of Joining Forces project.

  • Skilled and confident user of: Microsoft Teams, Outlook, Zoom and Skype for meetings.

  • Associates degree or equivalent experience.

Preferred Skills, Knowledge and Experience:

  • Experience of running online events desirable.

Work Environment/Travel:

  • The position requires up to 10% travel.

Advisor, Disaster Preparedness and Standards

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Advisor, Disaster Preparedness and Standards has been established in recognition of the increasing frequency and intensity of disasters and the ensuring need to anticipate, plan for and reduce disaster risk in order to more effectively protect persons and communities. This role will also promote the WV way through overseeing the continuous improvement and promotion of the Disaster Management Standards and Emergency Management System.

This position will contribute to WV’s disaster preparedness and response ministry through the following key responsibilities: Response portfolio oversight coordination, strengthening field-level preparedness and anticipatory action, coordinate the roll-out and continuous improvements of WV’s key preparedness and response standards (DMS and EMS), preparedness roadmap development and realisation and deploy to humanitarian operations.

In addition, this position will have significant field-facing components to conduct capacity building efforts with regional and field office staff to ensure success.

KEY RESPONSIBILITIES:

Response Portfolio Oversight Coordination:

Response Dashboard (ReD) Roll-out and Ongoing Implementation.

  • Provide technical support to responses already using the ReD, as well as capacity building for new responses that will be implementing ReD.

  • Lead continuous improvement process for ReD, ensuring that response, RHEAD and SME feedback is incorporated into any changes to the system.

  • Adjust appropriate outcomes to meet strategic deliverables.

  • Collaborate with GC-DM digital team to ensure the effectiveness of the platform.

  • Provide DM leaders and other users with timely updates and reports as required.

Response Portfolio Tracking:

  • Maintain the response portfolio tracking tool, ensuring that it is up-to-date, accessible to key users and informing GC-DM portfolio oversight efforts.

Ensure all information in the response portfolio review meetings is accurate and reliable for high level decision making.

Strengthening Field-Level Preparedness and Anticipatory Action (P&AA):

  • Best Practice in FO Preparedness and Anticipatory Action.

  • Recommend to Director in developing a system for prioritizing high disaster-risk FOs for support and engagement.

  • Collaborate with high-performing FOs to identify and recommend best practice in P&AA that can be used to support lower-performing FOs.

Disaster Management Scorecard Utilisation:

  • Support RO-HEA teams in ensuring the uptake of the scorecards.

  • Collaborate with the RO-HEA teams to identify potential improvements to the scorecards and take measures necessary to implement them.

  • Collaborate with the GC-DM digital team to improve the effectiveness of the scorecard platform.

Field Office and Partner Preparedness Process Improvements:

  • Collaborate with RO-HEA teams to improve the current Disaster Preparedness Plan template and business practice to a more agile process

  • Support FO efforts to improve the current Disaster Preparedness Plan template and business practice to a more agile process.

Roll-out and Continuous Improvement of Preparedness and Operational Standards:

Disaster Management Standards (DMS).

  • Provide capacity building on the updated DMS to key audiences.

  • Ensure that on-line and PDF versions of the DMS are up-to-date, free of errors and readily available to users.

  • Collaborate with PFR Director to update components of the DMS that have been identified for future improvement or elaboration.

  • Emergency Management System (EMS)

  • In collaboration with the PRF Director and functional SME leads, coordinate an update to the EMS content.

Coordinate roll-out and related capacity building for EMS within Regional and Field offices.

Preparedness Roadmap Development and Realisation:

  • Support the PFR director in the development of the Preparedness Roadmap.

  • Support the realization of the roadmap goals and objectives – both through ongoing work and new initiatives.

Knowledge Management

  • Maintain the Preparedness, DMS and EMS sections of DMKP, ensuring content is up-to-date and accessible Ensure that PFR section of GC-DM’s wvcentral section is up-to-date.

Deploy to Humanitarian Operations:

  • Deploy as needed to large-scale response operations, focused on positions that fit with skill set.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 2-3 Years field work experience in humanitarian assistance and/or disaster risk reduction.

  • Project and initiative management experience.

  • Ability to communicate well in a variety of settings (including in remote teams) and to function in a diverse and globally dispersed teams.

  • Undergraduate degree in related field and 2-3 years overall experience in humanitarian assistance and/or disaster risk reduction.

  • Strong understanding of humanitarian response operations, disaster preparedness and disaster risk reduction activities.

  • Understanding of the international humanitarian system, principles and key standards (Sphere, CHS).

  • Demonstrated expertise in developing and utilizing information and knowledge management platforms.

  • Strong skills in negotiation, coordination, project management, communication, and reporting.

Preferred Skills, Knowledge and Experience:

  • Strong analytical, problem-solving, and decision-making skills.

  • Excellent writing and training skills.

Work Environment/Travel:

  • 30% Travel and ability to deploy internationally to insecure environments or disaster sites, possibly on a short notice.

High Net Worth Donor Events Specialist

*Preferred position location: United Kingdom, Netherlands, Germany, Romania, Albania. Other locations location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The High Net Worth Donor Events Specialist develops and coordinates engaging meetings and events to drive High Net Worth (HNW) donor engagement, including informational meetings, webinars, virtual field tours, and in-person field visits (as conditions permit) across the Europe region. This role manages numerous projects across European support offices and World Vision field offices, developing a calendar of events that serve the needs of HNW donors and European fundraising offices and staff, requiring strong, ongoing collaboration with leaders, staff, and technical experts at all levels of the organisation, including vendors and consultants. Organisation, attention to detail, and collaboration

are critical to success in this role.

KEY RESPONSIBILITIES:

Develop and manage a calendar of regular field calls for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify/develop a rolling, yearly calendar of events (virtual and physical) to provide opportunities for HNW Fundraising and Marketing staff to engage and educate HNW donors on projects and impacts.

  • Develop a communication strategy and systems to ensure that offices are aware of and able to easily use the events calendar.

  • Work with internal and external teams /products as needed to ensure technological, cultural, and language support for the diverse population of HNW donors.

  • Develop and maintain database(s) of field and NO projects, outcomes, staff, experts, etc. across the inventory, to inform and provide potential speakers for virtual and in-person meetings and events.

Support the design, strategy, and execution of virtual and in-person (when safe to do so) events and meetings for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify appropriate internal and external technical support needed to develop ‘Virtual Vision Trip’ event focused on HNW donor needs and interests.

  • Lead development of ‘Virtual Vision Trip’ event focused on HNW donor needs and interests, in partnership with the Global Comms team and US office.

  • Liaise with European, regional, and field offices to ensure effective logistical management of events, including staffing, marketing materials and collateral, travel, shipping and response devices.

  • Liaise with European, regional, and field offices to develop and coordinate budgets, themes, registration processes, speakers, transportation, venue, audio/visual technology, food and beverage selection, etc. for HNW donor events.

  • Leverage best practice “Event in a box” resources from WVUS and others to share more broadly.

  • Liaise with event offices and communications to market events.

  • Assess, report on, and adapt strategy and practice, based on learning from event results.

Develop and maintain resources for use by European fundraising staff to engage and educate HNW donors about World Vision’s field work:

  • Ensure understanding of World Vision Philanthropy strategic goals, objectives, organisational announcements, and activities.

  • Develop and maintain a catalogue of short, highly consumable foundational narratives, fact sheets, etc. about projects and programmes.

  • Develop ‘kits’ of shareable impact stories, statistics, project updates, video tours and interviews, interactive connections, etc. to support the effective communication of World Vision’s activities and impact to HNW donors.

  • Develop techniques and tools to help make shared HNW projects more consumable by both fundraisers and donors.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of work experience coordinating successful virtual and physical events, including planning, logistics and management.

  • Must have a strong understanding of the unique requirements for HNW donors (as distinguished from mass-market fundraising) marketing and engagement.

  • Demonstrated success coordinating a broad calendar of events across a dispersed organisation.

  • Experience coordinating projects in diverse, multicultural, remote communication contexts.

  • Experience coordinating the development of virtual experiences for donors or other markets.

  • Bachelor's degree in marketing, fundraising, hospitality, logistics, project management, communications or a highly related field.

  • NOTE: Certification and/or professional experience, particularly in directly relevant events roles, may substitute for education; this will be evaluated on a case-by-case basis.

  • Fluent English speaking and writing capacity.

Preferred:

  • Experience in HNW donor relations roles.

  • Proven experience developing successful events/experiences for HNW donors.

Work Environment/Travel:

  • Limited travel may be required; less than 10%.

Philanthropy Advisor, Europe

*Preferred position location: United Kingdom, Netherlands, Germany, Romania, Albania. Other locations location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Philanthropy Advisor, Europe will support and continually build the capacity of European High Net Worth (HNW) Donor engagement teams to initiate and nurture strong, trusting relationships with HNW donors with the goal of engaging them in meaningful service with the poor. This includes supporting offices to contextualise and scale HNW donor fundraising best practices, acting as a liaison global level teams and initiatives, providing mentorship and capacity building, and facilitating ongoing, mutually supportive peer engagement across Europe region fundraising teams.

KEY RESPONSIBILITIES:

Build expertise in middle and major donor engagement across Euro Fundraising Offices. Act as a resource for the fundraisers in those offices to effectively scale HNW donor fundraising best practices:

  • Advise and build capability in the development of in-country major and mega donor strategies (HNW and Ultra-HNW).

  • Develop subject matter expertise and act as global level technical expert ‘go-to source’ on HNW donor engagement best practice.

  • Develop and execute strategies to increase regional penetration and brand awareness, leading to revenue growth by integrating and leveraging all available World Vision resources.

  • Collaborate with Europe region fundraising staff to contextualise best practices for their unique stakeholders and context.

  • Collaborate with individual fundraisers to pilot practices as needed to ensure confidence.

  • Provide one-to-one mentorship, guidance and support in increasing donor engagement and major gift raising across their portfolios.

Develop resources and provide capacity building to fundraising and HNW donor engagement on programmes and projects in the HNW products / marketing material:

  • Collaborate with Europe region fundraising staff to identify capacity and mentorship needs and best means of providing support.

  • Develop, lead and manage a HNW donor focused education, training and mentoring strategy that produces ‘best in class’ performance in European fundraising staff and teams.

  • Ensure understanding of World Vision Philanthropy strategic goals, objectives, organisational announcements, and activities.

Facilitate development of resources as needed:

  • Develop and maintain a catalogue of short, highly consumable foundational narratives, fact sheets, etc. about projects and programmes.

  • Develop and maintain a catalogue of guidance on current impact stories and statistics, how to prepare internal meeting speakers for donor questions, effective means of communicating on sensitive topics, financial questions, etc.

  • Develop and provide direct and resource-based mentorship and training as needed to meet capacity needs.

  • Facilitate individual and group engagements – meetings, trainings, webinars, etc.

  • Monitor and adapt strategy as needed to better align with stakeholder goals and needs / meet changing needs.

  • Identify and document good practices to scale and/or share with other regions.

Facilitate mutually beneficial peer support and engagement throughout Europe region fundraising offices:

  • Collaborate with Europe region fundraising staff to identify support needs and best means of providing support.

  • Develop strategy and practices to empower teams throughout the region to support, collaborate with, and benefit from each other’s knowledge, experiences and shared problem solving.

  • Facilitate joint meetings, events, creation of resources, etc.

  • Monitor and adapt strategy as needed to better align with stakeholder goals and needs / meet changing needs.

Lead cross-border engagement for HNW donors and their networks, including with donors from outside the Euro region (e.g. NLC level donors from the USA):

  • With the regional prospect research function and global WV Philanthropy Alliance partners, identify and engage potential cross-border donors to grow donor networks and portfolios.

  • Pioneer and lead engagement of major cross-border HNW partnerships on behalf of the Philanthropy Alliance, e.g. with investment banks such as UBS Optimus Foundation. Partner with WV office CEOs as necessary.

  • Support donor strategy at an individual level for all Ultra-HNW donors in the region.

  • Lead relationship management of a small number of cross-border Ultra HNW donors, who live across a number of territories.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of experience in fundraising in a large, complex organisation.

  • 5+ years of work experience in High Net Worth donor relations roles.

  • 5+ years training and mentoring effective teams.

  • Demonstrated effectiveness training and mentoring fundraising teams.

  • Strong understanding of the unique requirements for High Net Worth Individual (as distinguished from mass-market fundraising) marketing and engagement.

  • Experience facilitating change processes.

  • Demonstrated success building trust across cultures and developing strong, supportive, relationships.

  • Significant proven success mentoring and engaging stakeholders in new processes and practices.

  • Bachelor's degree in marketing, fundraising, training, or a highly related field.

  • NOTE: Highly relevant professional experience may substitute for education; this will be evaluated on a case-by-case basis.

  • Fluent English speaking and writing capacity.

  • At least one additional European language preferred, particularly German.

Preferred:

  • 7+ years of experience in fundraising in a large, complex organisation.

  • 7+ years of work experience in High Net Worth donor relations roles.

  • 5+ years of experience mentoring fundraising teams.

  • Leadership through influence and demonstrable capability to work across the organization to influence change without direct authority.

  • Cross cultural understanding. Strong interpersonal and cross cultural communication skills.

  • Self starter and ability to work effectively in a remote/virtual environment.

  • Personal relationship skills are of a high standard.

  • Work the details and not just the big picture.

Work Environment/Travel:

  • Requires international and domestic Travel up to 25% of the time. (As safety and travel regulations permit.)

  • Work environment is largely remote, multicultural.

  • As needed for a standard office environment with substantial remote collaboration and travel within the region.

Payroll & Benefits Administrator

Payroll & Benefits Administrator

Salary: £21,326 per annum pro rata, depending on experience + good range of benefits

Contract: Permanent 22.5 hours per week

Based: Milton Keynes and or hybrid/ remote working (UK based only) options will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

This is a new Payroll Administrator opportunity for a candidate to build and develop in an exciting and varied role.

On a day-to-day basis, you will be involved in the following:

Payroll Service: processing all aspects of staff payroll, ensuring that all processes and procedures are adhered to, and all pre-defined deadlines are met.

Benefits Provision: handling the administration of various benefits, liaising with the benefits providers as required and dealing with staff queries.

Statistics Provision: to assist with the provision of annual salary figures, and complete annual questionnaires for salary review agencies e.g. HMRC and Croner.

Payroll Systems: assist with the implementation and testing of new payroll systems.

We are looking for someone who is willing to deliver a first class service, who is enthusiastic and hardworking with a can do attitude. This is a role where we will be relying on your strong numeracy skills, your attention to detail and accuracy. Experience of SAGE Cloud 50 is ideal for this role, but not essential as we will be introducing new systems in the future. Therefore, the ability to pick up new systems with ease and confidence will be essential.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 9th May 2021

Interview Dates: w/c 17th May 2021

Please note that if the response for this role is higher than anticipated, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Global Security Advisor, Training

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Office of Corporate Security (OCS) GSTT is continuously building and improving systems to train towards and maintaining an effective end-to-end security culture throughout the Partnership. GSTT maintains a portfolio of products, services and tools which includes On-Ground Training (not limited to HEAT, RAST, SAINT, SRMT, ToT, Crisis Management, Incident Management, Family Support Training), Virtual Training, Security Management Toolkits, Advising Services, Security Manuals, On-line Training, and OCS's presence on WV Central and social media.

These programs are continuously being tailored and delivered to international and local staff members at the individual office and program level with an emphasis on offices and programs operating in Medium and High Risk environments around the world.

The Global Security Advisor will provide adult educational assessment, testing, and instruction; completion of related documentation and reports; maintaining on-going student contact; maintaining student retention activities; and participation in staff and professional development activities. This will include technical competence in the field of humanitarian field security (including training), collation and subsequent analysis of information relating to upgrading and expanding the OCS training module portfolio. This position will work closely with the Director and Deputy Director of Training in the ongoing development and maintenance of training modules, venue selection, staff participation and future development. The Global Security Advisor is expected to provide educational instruction in assigned subject/topic areas to include crisis and incident management, risk and threat assessments, hostage incident management, travel and fleet safety, civ-mil relations, personal security, disaster management, radio communication, first aid, gender security, basic survival, navigation skills, and other topics as assigned.

As a member of the Integrated Security Team, the Global Security Advisor is the cornerstone of training oversight, liaising between OCS and field/support office entities to ensure security training culture is being maintained at a standardized safe and professional level throughout the WV Partnership. The Global Security Advisor functions as an OCS desk officer for an assigned region(s), leading development and delivery of all necessary security training. This position provides security training and subject matter expertise for all GSTT trainings, projects, and products, as required (HEAT, , RAST, SRMT, SAINT, Fleet, Security Manuals, etc) to ensure training products are utilized and implemented in the field. Assist in effectively identifying and mitigating critical security threats and risks faced by the organization. This position assists in standardization and facilitation of all security related workshops and training events to enhance the safety & security of World Vision staff, assets & programmes and to minimise operational risks to World Vision.

KEY RESPONSIBILITIES:

Training Delivery:

Facilitation and instruction of security training courses. Provide educational instruction in assigned subject/topic areas for HEAT, SAINT, SRMT, Crisis Management, Incident Management, RAST, Family Support, Gender Security, Fleet Safety, ToT, Personal Security, Support Office Security, or other courses as developed and assigned.

Regional Integrated Security Team Management:

  • Oversee the delivery of security training to WV staff in all contexts.

  • Consult with Regional Security Directors (RSD), Security Response Global Security Advisors, and Regional and National leadership to coordinate the provision of culturally and contextually appropriate security training advice and capacity development, including but not limited to the review and approval of SRA's, schedules, training content and support documents; data collection, etc.

  • Act as a member of crisis management team(s), when required, within desk officer’s region.

  • Support the integration of ongoing local security training initiatives with relevant WV leadership and management training programs.

  • Backfill and support all OCS divisions and regional operational requirements regularly as required by team. Such as, deployments and standing in for Regional Security Director, Country Security Managers or provide emergency response support.

  • Determine the scope and need for security training to be provided at the National/Program Office level within Medium and High-Risk contexts.

Training Strategy Development:

  • Collaborates in the development of an effective global security training strategy that reflects WV’s strategic direction, operational threat environment and international best practices.

  • Analyze incidents and trends specific to WV context for the purpose of updating OCS training programs.

  • Maintain awareness of all IO/NGO security training programs being delivered within the Regions and Globally.

  • Based upon this identification process, develop and coordinate tailored security training programs to be implemented throughout Regional/National Program Office locations.

Knowledge Management and Quality Assurance:

  • Lead the process of continuous learning on international best practice in security training and adult learning and identify tools and processes that can be implemented into WV training globally.

  • Review all operational procedures in WV operations that promote alignment with WV's security risk management framework and incorporate them into training material i.e. Policy, Security Plans, CRRs, SRAs. CMT/IMT.

Team Dynamics and Administrative Duties:

  • Provide leadership and management support within GSTT and OCS regularly as requested by Director and/or Deputy Director.

  • Maintenance and development of office and travel supplies, gear/kit, administrative documentation, reports, data, and policies.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5 years of relevant operational experience in the field of professional security (NGO, Military, Police or Private).

  • 10 years of Adult Education curriculum development or relevant work experience in education.

  • 2-3 years of Adult Education curriculum development or relevant work experience in education.

  • Sound knowledge of the security (training, education, risk management & program implementation). Understanding of the Security Risk Assessment process, security planning and crises management in the humanitarian context.

  • Relevant undergraduate degree.

  • Professional instructor license or certification.

  • English language required.

Preferred Skills, Knowledge and Experience:

  • Excellent oral and written (English) communication skills.

  • Language skills in Spanish, French or Arabic preferred.

  • Adult Learning Skills and Presentational Training including organizational and problem solving skills.

  • Ability to work independently on globally oriented goal related projects with a minimum of supervision.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Senior Director, People and Organizational Capability

*Preferred position location: United Kingdom. Other locations location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Reporting to the Global Chief People Officer, this role, together with the current People & Organizational Capability team is accountable for:

  • Developing and implement an integrated strategy for People & Organisation Capability for the organisation to deliver on Our Promise.

  • Knowledge of the development and evolution of the organization’s Culture.

  • Driving a robust organisational wide leadership framework.

  • Developing strategy for building capability across the Partnership at all levels.

  • Developing WV’s Learning ecosystem strategy focusing on organisational core requirements including compliance training and core competencies.

  • Developing clear strategically aligned succession plans with deep and diverse talent to drive career progression of top talent.

  • Evolving Performance Management to drive the mind-sets and behaviour of the staff as aligned in Our Promise and measuring staff engagement via Our Voice.

KEY RESPONSIBILITIES:

Organizational Culture:

  • Knowledge of the development and evolution of the organization's Culture - the series of employee beliefs, attitudes and modes of behaviour that collectively define the company's character and which determine its ability to achieve optimal operational efficiencies and sustainable growth.

  • Drive organizational analysis to review quantitative or conceptual problems and situations, and draw valid conclusions from data presented for the purpose of business needs. This includes the ability to identify significant trends, relationships, and themes relevant to the organization.

  • Knowledge of the principles and practices of organizational design and the ability to create, implement, and evaluate organization redesign interventions and efforts.

  • The ability to successfully prepare long-range plans for diverse, multi-functional areas, contribute to partnership-wide, entity and operational strategies in a measurable and valuable way.

Leadership & Executive Development:

  • Review existing global leadership development practices – qualitative assessment, ROI etc in order to align organizational approaches into a common global framework.

  • Gain and maintain WV executive endorsement (conceptual, time, resources - including financial) to the WV way of Leadership Development. This will involve introduction of targeted new initiatives, aligning current and curtailment of some current activities. Core elements may be defined and delivered globally with regional and local activities aligned to the core framework and strategy. Key focus areas for global delivery are likely to be orientation to Leadership within World Vision, development for identified Talent and developing good people and organisational management practice at leadership and key management levels.

  • Consult, influence and deliver innovative solutions where resource restrictions occur across all office types.

  • Monitor and report at Executive level on progress of implementation and enhancement of WV leadership culture.

  • Engage and partner with external organisations in order to collaborate across the industry and share appropriate resources as needed.

Learning & Development (L&D):

  • Develop organisational wide learning strategy to meet organisational objectives.

  • Develop a learner centric approach to World Visions learning ecosystem.

  • Engage appropriately with the organization’s L&D leaders and practitioners.

  • Ensure best practices are executed with sound adult learning principles, instructional design and fit for purpose execution using transformative learning methods.

  • Lead strategies and initiatives to increase learning and developments standards, quality and impact across the partnership.

  • Assist in the building or consolidation of a network and resources for L&D professionals.

  • Appropriately engage with external parties in the industry to leverage L&D building opportunities.

  • Influence senior leadership’s understanding and commitment to effective and integrated L&D activities.

  • Integrate Learning and Development strategies with Performance Management, Talent Management and Leadership Development.

Global Talent Strategy and Partnership Alignment:

  • Develop the philosophy, strategy and standards for how talent management helps the Partnership respond to talent-related opportunities and demands.

  • Establish and promote a global talent management strategy alongside a regular rhythm of intentional talent reviews to be owned and championed by key executives across the Partnership.

  • Author and own the long-term Executive talent management strategy.

  • Gain commitment to a framework of actions and initiatives which will arise from Talent Management processes, e.g. partnering on development and coaching recommendations, organizational support and review, career transition etc.

  • Ensure that the Talent Management processes include dealing with low performers who have reached or passed potential with a lower aligned to leadership competency profiles.

  • Work directly with WV Executive Leadership Team to undertake group wide Talent Review processes, moving to supporting as these processes are better embedded.

  • Establish a clear set of career paths available within the Partnership and process by which these are tied into results of talent reviews and development conversations.

Succession Planning:

  • Instigate best practice and WV specific requirements in succession planning which encompasses most critical roles of the organization.

  • Integration with Talent Management initiatives.

  • Integration with global diversity and inclusion initiatives and targets.

  • Integration with top talent for longer term development planning.

  • Implementation will require actual and virtual cross regional leadership, high level project management and consultation with the CPO.

  • Forecasting future leadership needs and coordinating that with the global workforce planning team.

Performance Management & Employee Engagement:

  • Develop an integrated Performance Management strategy that integrates with organisational strategy, learning and development, talent management and leadership development.

  • Champion Performance Management strategy that drives and encourages the mindsets and behaviour of the staff as aligned in Our Promise.

  • Build global procedures and rhythm for annual performance and development touchpoints to ensure employees have robust performance goals and outcomes, individual development plans and career conversations with management.

  • Plan and design automation strategy for Performance Management activities and tracking.

  • Oversee processes and reporting needs pertaining to annual staff survey.

  • Engage with Executive Leadership to champion the use of annual staff survey to drive improvement in leadership effectiveness across the organisation.

  • Build networks and partnerships both internally and externally to establish performance management practices that are future focused to address upcoming talent needs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years’ experience leading heads of Leadership Development, Learning & Development, and Talent Management.

  • Experience within the global field with strategies to address the various viewpoints of diversity, equity & inclusion that come amongst differing cultures.

  • Extensive experience providing HR capability to senior executives, President/CEOs, and boards.

  • Track record of designing and successfully implementing leadership development, L&D, talent management and/or performance management and engagement surveys.

  • Strong leadership skills and team management capabilities. Proven people leader, coach and mentor, coupled with experience in indirect and virtual leadership.

  • University degree in HR, Business or related field. A relevant Masters degree would be considered desirable, coupled with extensive senior and executive level HR management.

  • CIPD, HRCI, or SHRM certification or similar.

  • English required. Ability to communicate in French and Spanish a plus.

Preferred:

  • Proven people leader in indirect and remote working modes.

Work Environment/Travel:

  • Willingness to travel up to 30% of the time.

  • Ability to work according to local time zones wherever WV functions.

Displaying page 1 of 2