Finance & Support Services Manager- Goma, DRC

PURPOSE OF POSITION:

This position description is for the lead Finance role in a Zonal Office. While this position description represents the core of this role, each office will be required to contextualise to a certain extent, adjust the title and % time.

spent if this position oversees more than just the finance department, and determine the appropriate grade level for this position, per National Office structure and Hay grading scale. For Fragile Context offices, you will need to consider the higher risk elements inherent in the location and local context.

Provide overall leadership, oversight, and management support for all aspects of financial management in the Zonal Office. This position is seen as a strategic partner; member of the Senior Management Team, with a focus on ensuring accountability, stewardship, coordinating planning and budgeting processes, providing accurate financial data, analysis, and advice; as well as developing financial strategy that best serves the strategic and programme objectives.

Responsible for the finance staff capacity strengthening, the development and implementation of good internal controls, risk management, and utilisation and safe guarding of assets according to WV approved policies and procedures.

Provide leadership to the Supply Chain team ensuring that the procurement of organisational resources is executed effectively, efficiently, and economically. Ensure the national office is optimally staffed to timely procure & deliver project supplies per grants donor guidelines and WV policies.

Provide overall leadership to the ICT staff and ensure that the office has reliable, sufficient connectivity and the organisation’s information systems and resources are adequately protected.

Provide overall leadership to the Administration function ensuring that the office is effectively supported and staff have a clean, secure, and hospitable place to work.

MAJOR RESPONSIBILITIES:

Leadership, Capacity Development, and Strategic Partnering:

  • Provide strong and positive leadership to the zonal finance department ensuring competent and motivated staff are hired and retained, providing efficient delivery of services.

  • Coordinate professional and personal development of zonal and response finance staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities (e.g. in accounting, SunSystems, grant management, risk management, leadership, etc.); and succession planning.

  • Model Christ-centered servant leadership and support spiritual development of his/her team.

  • Actively participate in the Senior Management team meetings.

  • Ensure partnership finance policies and procedures are understood by Senior Management, Operations/Technical staff, Communities, Local Partners as appropriate.

  • Develop strong networks internally (SOs and partnership entities) and externally (other NGOs, banking entities, communities, etc.) through effective communication, relationships and twin citizenship.

  • Promote shared resource networks within the region, and the partnership.

  • Adhere to WVI key policy documents – mission, core values, and covenant of partnership.

Stewardship:

  • Ensure adequate cost efficiency and effectiveness measures are in place and are being followed through:

  • Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels.

  • Contributing to the development of appropriate policies and procedures for procurement of goods and services, in collaboration with the Supply Chain team.

Financial Planning and Budgeting:

  • Coordinate the zonal planning and budgeting process and provide technical support, to ensure guidelines are met.

  • Review alignment of budgets between projects, grants, MyPBAS, and Support Offices and ensure effective and efficient cost recovery practices are followed.

  • Control of zonal and response budget, cash flow and project funding, by providing timely and relevant information to budget managers, in collaboration with the Operations Manager and Response Manager(s).

Fiscal Accounting, Compliance, Monitoring, and Reporting:

  • Manages systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations.

  • Coordinate the submission of timely, accurate and complete relevant reporting to the donors and to internal users.

  • Define and implement efficient and effective internal control systems.

  • Adhere to partnership policies, procedures and guidelines as stipulated in the WVI Financial Manual and other documents, including – but not limited to: grant compliance, planning & budgeting, year-end closing, carryforward, accounting and reporting.

  • Coordinate the timely and accurate submission of financial reports in Notes FFR (Field Financial Reporting) database.

  • Review the reconciliation of MyPBAS to FFR monthly with action plan for addressing outstanding items.

  • Provide regular analysis of Grant financial reports and timely feedback to Grant managers for decision making.

  • Ensure Finance staff visit Programs/Projects to monitor accountability issues, follow up on implementation of audit findings and provide support as needed.

Financial Risk Management and Controls:

  • Manage appropriate financial systems and controls and ensure they are in place to avoid significant finance audit risk ratings.

  • Coordinate management responses to finance audits performed for projects; ensure they are sent on time to the Audit Department; and that finance related audit recommendations are implemented timely at all levels.

  • Coordinate adequate preparation for GC and external audits.

  • Manage Financial Risk.

  • Implement anti-corruption and fraud strategies.

Supply Chain Management:

  • Coordinate and ensure an optimal interface between the supply chain and business units for efficient customer service delivery.

Improve IT Infrastructure and Provide Quality Service:

  • Ensure improved office/programs connectivity.

  • Facilitate and ensure preparation of and adherence to computer usage policies.

IT Security and Integrity:

  • Ensure office disaster preparedness and policies are updated to include new technologies, trends, and threats.

Ensure that WV staff and assets are secured, safe, and well maintained; oversee logistics coordination.

Ensure that WV provides quality hospitality services to staff and visitors.

Transportation/Logistics.

Responsible for vehicle procurement.

Manage financial risk and fiscal integrity.

Manage complex funding arrangements across multiple funding streams.

Establish financial operations.

Ensure a safe workplace.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Accounting, Finance, or Business Administration, or a related field.

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls.

  • Highly flexible and agile in style with the ability to produce creative and pragmatic solutions to complex problems.

  • Demonstrates systems thinking.

  • Champions and Manages Innovation.

  • Must be able to lead and manage a team.

  • Good working knowledge of computerized accounting systems, preferably Sun Systems & ProVision.

  • Must be computer literate in Microsoft Office programs.

  • Minimum 5 years of experience in finance position with medium business/medium NGO/government agency.

  • Minimum 2 years of experience in finance management position.

  • Experience with planning and forecasting.

  • HEAT training is mandatory.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Ability to travel within country, regional and internationally.

  • Proficiency in written and spoken French & English.

  • Good oral / written and interpersonal skills.

Preferred Skills, Knowledge and Experience:

  • ACCA, CIMA, CPA or equivalent preferred.

  • Knowledge of government grant regulations and financial reporting requirements preferred.

  • Knowledge of local accounting system preferred.

  • Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred.

  • Experience with humanitarian aid in-country is a plus.

  • Experience working in a challenging environment (either in a fragile context or a relief environment is preferred).

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 25% of the time.

EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist

Response Manager - Ebola Response, DRC

PURPOSE OF POSITION:

The purpose of the Response Manager position is to ensure the management of WV DRC Ebola Virus Disease (EVD) Response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. The Response Manager will develop and maintain an efficient, cohesive team, whilst ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

  • Ensure the implementation of WV DRC EVD Response plan that addresses WV DRC strategy and humanitarian standards to achieved the set goals.

  • Encourage beneficiary participation, liaise with other stakeholders, and anticipate, plan, and contribute to the development of new project proposals and reports.

  • Lead initial needs, operational feasibility and staff capacity assessment in the response and/or as required, identify key strategic opportunities, gaps, risks for consideration in response strategy.

  • Collaborate and communicate with People & Culture (HR) to ensure WV DRC EVD Response is staffed to meet response needs, guide operational scale-up and initiation of emergency response operations respectively – including strong staff and organizational security & safety function.

  • Lead and manage team in a way that facilitates high performance culture, open trustworthy relationships and integrity.

  • Provide leadership, technical support, and coordination to enable WV DRC EVD Response teams to meet their daily objectives.

  • Establish and maintain effective working relationships with the Ebola task force, government representatives and World Vision stakeholders.

  • Ensure WV DRC continue participations in Ebola response Commissions, including Communication, Mobilization, and Community Engagement as well as the infection prevention and control (IPC) / WASH at local and regional level.

  • Ensure World Vision through its activities with religious leaders, women's and youth associations monitors the key indicators of Communication, Mobilization, and Community Engagement commissions and to report during the various coordination meetings.

  • Ensure WV DRC is represented in subcommittees through community mobilisers who are based in each health zone.

  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

  • Initiate resourcing mechanisms and ensure financial resources are managed according to WV standards, donor and Support Office (SO) agreements.

  • Advise and assist Grant Acquisition Management (GAM) grants processes with National Offices (NOs) and SOs for start-up and subsequent phases, facilitate multi-stakeholder engagement for resource development including corporate donations and support.

  • Ensure response internal and external reporting requirements are met.

  • Ensure Response meets minimum quality standard and supports programme improvement.

  • Promote culture of learning and development, reflection and innovation, employee engagement and good stewardship of human capital in the office.

  • Respect, value and promote gender, age, religious and ethnic diversity.

  • Collaborate and communicate with finance, procurement and administration teams in an effective and inclusive way, ensuring program planning is participatory of support departments.

  • Oversee and ensure that procurement and logistic planning is done in a routine and effective way.

  • Ensure compliance with donor and World Vision regulations related to disaster management.

  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

  • Oversee the program budgets, response cash flow and expenditures.

  • Ensure compliance with security procedures and policies as determined by country leadership.

  • Proactively ensure that team members operate in a secure environment and are aware of policies.

  • Ensure compliance with security procedure in line with the Ebola Virus Disease (EVD) to minimize risk upon staff.

  • Ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results.

  • Ensure accurate and timely reporting of activities according to applicable timeframes and formats.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum Qualification required: Bachelor’s Degree in Business Administration, Development Studies or equivalent.

  • Experience: A minimum of seven year’s program management/coordination/oversight experience, including in an international development setting to include assessment, monitoring and evaluation, implementation and design of projects.

  • Previous experience in a management position with USAID grant experience is required.

Preferred:

  • Master Degree in Business Administration, International Development with Proven ability to manage technical assistance programs and subcontractors in complex US government funded projects.

Technical Skills & Abilities:

  • Develop and monitor implementation of Response strategy that adresses WV strategic goals to meet humanitarian needs.

  • A response strategy is developed which meets World Vision strategic goals and humanitarian standards and is contextually appropriate.

  • Ensure Response is staffed to meet response needs.

  • Establish and maintain effective working relationships with humanitarian actors, government representatives and World Vision stakeholders.

  • Develop and plan Response to achieve Response strategy goal and objectives.

  • Implement Response programme in accordance with response commitments to meet international and WV standards.

  • Initiate resourcing mechanisms and ensure financial resources are managed according to WV standards, donor and SO agreements.

  • Oversee Security function, planning and implementation to ensure response staff and organisational safety and security.

  • Ensure response internal and external reporting requirements are met.

  • Ensure that response meets WV minimum quality standards and supports program improvement, reflection, learning and innovation.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

Communication Specialist, WV DRC - Ebola Response

PURPOSE OF POSITION:

To provide strategic communications direction and support to World Vision DR Congo through creating, implementing and overseeing communications and public engagement programmes that effectively describe and promote the organization’s visibility and its mission to children, their families and communities.

MAJOR RESPONSIBILITIES:

  • Provide overall coordination on communications for WV DRC EVD Response with a focus on Reputation and Influence, Public-Community Connections and Staff Engagement as they pertain to disaster response communications.

  • Reviewing the design of existing EVD response communication materials and activities and making recommendations for any necessary adjustments.

  • Monitoring and evaluating the appropriate and timely dissemination of Ebola response communication materials to target audiences and participating in the evaluation of their impact.

  • Monitoring and evaluating Ebola response communication activities by reviewing progress and identifying constraints through field visits, consultation with government counterparts, coordination commissions, partners and community members, and WV DRC EVD Response staff.

  • Develop EVD content specifically for media and social media channels that highlights community voice, WV response and addresses challenges of aid delivery.

  • Help manage media activity, ensuring coordination of media visits, enquiries and hosting responsibilities.

  • Help strengthen WV networking, advocacy and negotiation, especially at Ebola affected community level.

  • Support issues/reputation management related to the response in partnership with NO, RO and response management.

  • Visit impacted areas and WV programmes to in coordination with field communications staff to provide compelling content for Partnership public engagement needs.

  • Assisting in building alliances/partnerships with religious groups, traditional leaders, teachers and other organized groups in the community to orient them on Ebola response and solicit their involvement in its implementation.

  • Providing training and mentoring to strengthen the capacity of key WV DRC EVD response staff and partners for Ebola response.

KNOWLEDGE, SKILLS & ABILITIES:

  • A degree or equivalent in journalism or communications/public relations.

  • At least five years professional experience in journalism or public relations is preferred.

  • English language fluency (written and verbal).

  • Excellent writing skills, with photographic and/or video skills also preferred.

  • Demonstrated ability to think and manage strategically, plan and meet deadlines.

  • An energetic, analytical and self-starting approach to projects that involve significant responsibility.

  • General experience in project management, with specific experience in the production of diverse and creative communications projects including publications, multi-media, websites/pages, photo and video reports, etc.

  • Excellent interpersonal and cross-cultural communication skills.

  • Able to travel and work in the field as an essential function of the position.

  • Personal faith in and commitment to Jesus Christ, as expressed through World Vision’s vision, mission and core values.

  • Computer literate.

  • Must be a committed Christian, able to stand above denominational diversity and attend/participate/lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Travel: 50% Domestic/international travel is required.

  • On call: Regularly

OFDA Finance Coordinator - Ebola Response, DRC

PURPOSE OF POSITION:

  • To manage the Financial and administrative function of the OFDA grant in accordance with Donor’s regulation and World Vision policy and procedures.

  • Supporting the effective decision-making and financial sustainability of the program through being a business partner with the Program Team and other business unit.

  • Ensuring stewardship, accountability and transparency at all levels through the active monitoring, capacity building and supervision.

  • Leads and supervises his/her finance and/or accounting staff for optimum performance.

MAJOR RESPONSIBILITIES:

Planning and Budgeting:

  • Assist Chief of Party (CoP) to ensure project planning and budgeting work schedule to meet the requirements/deadlines by the National Office (NO) and other relevant stakeholders.

  • Support programme/project team to ensure programme/project budget are clear and aligned with project goals and outcomes, by giving due consideration to World Vision International (WVI) Finance Policies and donor regulations.

  • Assist CoP for budget-related- communication with relevant stakeholders.

  • Determine cash requirements of the programme/project and assist CoP for funding request to NO.

  • Participate financial capacity assessment of the potential partners and partner selection process; assist the partners’ project planning and budgeting; engage in the development of agreements with the partners; and consolidate partners’ budget to WV project budget.

Accounting:

  • Prepare and process bank deposits/withdrawals and petty cash payments.

  • Prepare vouchers and process invoices for payment.

  • Upload daily and monthly transaction on sun6.

  • File accounting related documents for easy retrieval.

  • Ensure timeliness, completeness and accuracy in all accounting documents.

Reporting and Compliance:

  • Produce financial reports including logframe financial report in response to FFM, local government and donor regulations.

  • Assist programme/project team in preparing budget versus actual variance explanations report.

  • Assist for financial monitoring by contributing to the development of financial monitoring system, analyzing and sharing financial reports/ information.

  • Identify key donor requirements and communicate to programme/project team.

Risk Management and Internal Controls:

  • Assist to set up proper internal control system in programme/project team.

  • Promote and practice transparency and integrity for good stewardship of resources.

  • Communicate to appropriate people potential risk observed in the program implementation.

  • Assist Team Leader to take corrective actions/measures on audit recommendations and regularly monitor progress, in partnership with NO and partner finance departments.

Staff Capacity Building:

  • Conduct orientation on finance policies and procedures to newly hired staff.

  • Assess staff financial training needs and deploy a capacity building plan.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor degree or equivalent qualification in Finance or Accountancy.

  • Solid knowledge of accounting principles, financial systems, budget/cash-flow monitoring and internal accounting controls.

  • At least 5 years work experience in Finance and specifically on USG grant financial management in Humanitarian organization.

Preferred Skills, Knowledge and Experience:

  • Good understanding of Multiple grant Financial management with knowledge of donor’s regulation.

  • Experience and proficiency on financial software and reporting systems preferably sun system.

  • Self-guided, strong organizational and planning skills; ability to work independently and under pressure.

  • Ability to manage interpersonal relations and work effectively with others, to establish and maintain good working relations in a multicultural, multiethnic environment while showing sensitivity and respect for diversity.

  • Proficiency in Microsoft Office programs including Excel and Word.

  • Good written, oral communication and facilitation skills.

  • Able to work on a cross-cultural environment with a multi-national staff.

  • Knowledge of and experience with other government grant regulations and financial reporting requirements preferred.

MEAL Coordinator - Ebola Response, DRC

PURPOSE OF POSITION:

To provide technical guidance to the Ebola Virus Disease (EVD) projects and programmes in terms of project planning, proposal development, assessment, monitoring, evaluation and humanitarian accountability in line with WV policies and standards; including maintaining systems to collect and analyze information on activities, outputs, outcomes and impact of projects and to ensure the uptake and streamlining of Humanitarian accountability standards (WV PAF and CHS).

MAJOR RESPONSIBILITIES:

Design:

  • Plan, implement, analyse and share findings from assessments and programme monitoring.

  • Support Program Officer to develop new projects based on response strategy, context and humanitarian needs.

  • Ensure the overall programme design incorporates international humanitarian standards and WV guidance and standards (i.e. Sphere, DADDs, CWBOs, PAF, etc.)

  • Ensure that new proposals have adequate MEAL budgets in place and that appropriate plans have been made for staffing.

  • Ensure that all new proposals have quality logframes with SMART indicators.

Monitoring:

  • Support the implementation of the programme monitoring system.

  • Ensure that all projects are monitored as per donor standards.

Evaluation:

  • Plan and manage baselines, evaluations and reviews.

Accountability:

  • Coordinate with DME and Operations to ensure beneficiary skills, capacities and conflict risks are included in assessments and consultation processes.

  • Coordinate with DME and Programmes to ensure proposals, logframes and design documents include community engagement, including the participation of the most vulnerable and aim to increase local capacity.

  • Develop and support implementation of community consultation and information provision mechanisms.

  • Orient and train response staff on international standards and their application.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

  • Inform communities regarding their right to be consulted, make complaints and provide feedback to World Vision.

  • Design complaint and feedback methods based on community preferences obtained through a consultation process.

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Participate in local Accountability and Learning groups to ensure collaboration and coordinate Humanitarian Accountability approaches.

People Management:

  • Provide guidance to other MEAL team members.

  • Create team workplans and ensure that MEAL framework and calendar are updated.

  • Assign MEAL team members to projects.

KNOWLEDGE, SKILLS & ABILITIES:

  • University degree.

  • Minimum of five years of work experience in humanitarian programming. Experience in designing, monitoring, and evaluation methodologies is highly desirable.

  • Experience with qualitative and quantitative M&E data collection and analysis methods, including tracking outcome indicators, is desirable. Should have relevant field experience in development, monitoring and evaluation of community-based projects especially in a fragile context.

  • Knowledge of M&E issues with respect to service delivery and support related to Health and nutrition, Education, WASH, Livelihoods and/or capacity development is desirable. Experience in supporting Grants/HEA in World Vision setting would be an advantage.

  • Experience in designing M&E methodologies and tools, and the ability to coach and train others in their use is desirable.

  • This position requires a person who is self-starter, who can accomplish the task with minimal or no supervision. He/she should be able to manage a team of staff as well as cooperate with other units. He/she must be keen on details and well organized individual.

  • Report writing, research, monitoring and evaluation.

Chief of Party - Ebola Response, DRC

PURPOSE OF POSITION:

World Vision (WV) obtained funds from several donors such as USAID, WFP to strengthen the resilience vulnerable Ebola-affected households by improving their food security and community infrastructures. The Chief of Party (COP) will provide strategic, operational and technical oversight and overall management of Food Security and Livelihood food activities according to WVI and donor policies plus other relevant standards. He/She is responsible for successful implementation of activities according to WVI and donor requirements.

MAJOR RESPONSIBILITIES:

  • Provide strategic oversight and leadership of the Food Security and Livelihood project, in compliance with Disaster Management Group (DMT) policies and donor standards.

  • Manage the planning, implementation and monitoring, with World Vision standards and donor regulations.

  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines.

  • Coordinate development of new project proposals and concept notes in response funding opportunities.

  • Ensure that the project reports are accurate and reliable with the relevant supporting documentation available and submitted timely to Management, DMT and donors.

  • Develop and enforce standards for the use of the LMMS & CTS database within the donor funded projects. Ensure the program is ready for any Audit.

  • Manage project budgets in conjunction with Finance Department and ensure spending and expenditures are within budget and adhere to donor requirements. Ensure no over/under spending on projects.

  • Provide supervision, training and performance management to project staff.

  • Oversee supply and equipment acquisition, disposition, and management in compliance with WV internal and donor requirements

  • Working with the Operations Manager & Security Officer, ensure staff safety by participating in implementation of security protocols, orient staff to the management of potential risks related to operation especially in insecure operational areas. Report incidents timely.

  • Attend key humanitarian meeting including donor and working with the Operations Manager, ensure relevant Cluster Meetings (Food Security, Cash Working Group, Nutrition & Education) are attended.

  • Liaise with provincial government officials, local communities, and other organizations as appropriate.

  • Liaise with relevant actors, including but not limited to the DART, Government, and the UN Cluster(s) in the country.

  • Ensure project staff are well managed according to WV policies.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5years of experience in the design and implementation of international development projects.

  • At least 3 years of senior-level project management experience in conflict-affected environments, experience in eastern DRC preferred.

  • Experience overseeing the administrative, contracting, financial and logistical aspects of budgets close to $4 million a year.

  • Post-graduate degree in relevant fields such as international development, education, economics, or business.

  • Professional level written and oral English, proficient written and oral French are both required (FSI 3/3 and equivalent skill level).

  • Excellent interpersonal and leadership skills, including the ability to build and manage cooperative high-level relationships and motivate subordinates.

  • Experience working with vulnerable groups, i.e. inclusive program experience.

  • Experience with achieving gender equity in programming.

  • Experience and familiarity with WFP and USAID regulations and reporting requirements.

  • 3-5 years management experience in the food logistics (warehousing, transportation, distributions) and Cash/voucher programing.

  • Experience in Relief/Emergency Response operations outside home country.

  • Minimum of two years food assistance program planning experience at supervisory level.

  • Field-based international NGO work experience in Food Assistance program leadership, with a minimum of 3 to 5 years total development and emergency experience.

  • French and English languages are required.

Preferred Skills, Knowledge and Experience:

  • Demonstrated abilities in NGO reporting, budgeting, procurement, and project management.

  • Project performance management, including monitoring and evaluation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

OFDA – Project Manager Ebola Response, DRC

PURPOSE OF POSITION:

World Vision (WV)’s USAID- OFDA funded project will contribute to the end of the Ebola outbreak through effective community engagement, WASH, and Protection interventions in eastern Democratic Republic of Congo (DRC).

The Project Manager will provide strategic, operational and technical oversight and overall management and implementation of OFDA project activities according to WVI and donor policies plus other relevant standards.

MAJOR RESPONSIBILITIES:

  • Provide strategic oversight and leadership on over all implementation of project activities and provide technical support and advice protection programming in compliance with Disaster Management Group (DMT) policies and donor standards.

  • Manage the planning, implementation and monitoring, with World Vision standards and donor regulations.

  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines.

  • Coordinate development of new project proposals and concept notes in response funding opportunities especially on CPiE sector.

  • Ensure that the project reports are accurate and reliable with the relevant supporting documentation available and submitted timely to Management, DMT and donors.

  • Ensure the program is ready for any Audit.

  • Manage project budgets in conjunction with Finance Department and ensure spending and expenditures are within budget and adhere to donor requirements. Ensure no over/under spending on projects.

  • Provide supervision, training and performance management to project staff.

  • Oversee supply and equipment acquisition, disposition, and management in compliance with WV internal and donor requirements.

  • Working with the Operations Manager & Security Officer, ensure staff safety by participating in implementation of security protocols, orient staff to the management of potential risks related to operation especially in insecure operational areas. Report incidents timely.

  • Attend key humanitarian meeting including donor and working with the Operations Manager, ensure relevant Cluster Meetings (protect, WASH Working Group) are attended.

  • Liaise with provincial government officials, local communities, and other organizations as appropriate.

  • Liaise with relevant actors, including but not limited to the DART, Government, and the UN Cluster(s) in the country.

  • Ensure project staff are well managed according to WV policies.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5 years of experience in the design and implementation of international development projects.

  • At least 3 years of senior-level project management experience in conflict-affected environments, experience in eastern DRC preferred.

  • Experience overseeing the administrative, contracting, financial and logistical aspects of budgets.

  • Post-graduate degree in relevant fields such as international development, education, economics, or business.

  • Professional level written and oral English, proficient written and oral French are both required (FSI 3/3 and equivalent skill level).

  • Excellent interpersonal and leadership skills, including the ability to build and manage cooperative high-level relationships and motivate subordinates.

  • Experience working with vulnerable groups, i.e. inclusive program experience.

  • Experience with achieving gender equity in programming.

  • Demonstrate sound knowledge and experience on CPiE in Emergency programing.

  • Experience and familiarity with USAID - OFDA regulations and reporting requirements.

  • 3-5 years management experience in implementing Child protection in Emergency (CPiE) programing.

  • Experience in Relief/Emergency Response operations outside home country.

  • Minimum of two years CPiE program planning experience at senior level.

  • Field-based international NGO work experience around project management and leadership, with a minimum of 3 to 5 years total development and emergency experience.

  • French and English languages are required.

Preferred Skills, Knowledge and Experience:

  • Demonstrated abilities in NGO reporting, budgeting, procurement, and project management.

  • Project performance management, including monitoring and evaluation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

OFDA Response Operations Manager - Ebola Response, DRC

PURPOSE OF POSITION:

  • Ensure program planning is informed by technical standards & operational viability to meet humanitarian needs.

  • Establish, resource and staff Operations unit to meet response needs.

  • Conduct operational planning to ensure effective coordination & timely delivery of response activities.

  • Implement & monitor program to ensure achievement of response goals & objectives.

  • Develop and implement operations reporting systems to support timely and accurate Response reporting.

  • Implement response operations according to safety standards with support from the Security function.

  • Coordinate with Support Services for provision of funds, staff, equipment, vehicles & supplies to ensure rapid program implementation.

  • Identify, report & refer operational blockages caused by external actors to Liaison to be addressed through advocacy.

  • Meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors.

MAJOR RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis, targets the most vulnerable/chronically vulnerable and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic Guidance and Do-Assure Don’t Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs & projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilizing Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, resource and staff Operations unit to meet response needs:

  • Determine Operations 0rganizational structure and staffing plan with P&C.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance.

  • Plan for Operations transition/ integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by DME.

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Govt ministries where possible through coordination mechanisms.

Implement and monitor program to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review M&E and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Develop and implement operations reporting systems to support timely and accurate Response reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Manager on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Implement response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to P&C and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

Meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

KNOWLEDGE, SKILLS & ABILITIES:

  • University degree in international relations or humanitarian industry. Masters degree in the same field is an added advantage.

  • A minimum of 5 years’ experience in complex humanitarian contexts.

  • Experience leading a multi-cultural team.

  • Experience working in a developing country outside the home country.

  • Proven experience working as a team leader.

  • At least 3 years of progressive work experience with international exposure/external engagement on humanitarian emergencies or fragile country contexts.

  • Excellent understanding of humanitarian principles and their operational application.

  • Experience in leading operations with a multi-cultural team.

  • Effective in written and verbal communication in English and French.

Preferred Skills, Knowledge and Experience:

  • Excellent understanding of internal and external requirements/ performance standards.

  • Experience in establishing and maintaining systems and structures to ensure operational safety and security.

  • Academic and on-the job training in at least one of the support services or response-sector relevant areas.

  • Having worked under time pressure and led diverse teams in complex emergency response environment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

Response Director, WV Democratic Republic of Congo

PURPOSE OF POSITION:

World Vision Democratic Republic of Congo (DRC) and the Southern Africa Regional Office (SARO) have declared two emergency responses in the DRC:

  • Protracted Humanitarian Emergency - Sustained Humanitarian Response (PHE-SHR) in three key locations: Kasai, Tanganyika and North-West.

  • Category III ‘Spike’, National Office response for the Ebola Virus Disease (EVD) Response in Eastern Congo.

The responses represent a scale-up of current humanitarian programming within the country and will reach over 872,000 people, with a target budget of $20M. The PHE-SHR declaration reflects ongoing humanitarian need at Category III level and the SHR and scale up plan reinforces the same level of priority and partnership support of a 'Global' response.

The Response Director (RD) has primary responsibility for directing the World Vision DRC Sustained Humanitarian Response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, whilst ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

MAJOR RESPONSIBILITIES:

Develop and monitor Implementation of Response Strategy that addresses WV Strategic Goals to meet Humanitarian needs:

  • Lead response strategy development with Nationla Director (ND), Regional Leader (RL), PET and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy and implementation of strategy and transition plans.

Ensure Response is staffed to meet Response needs:

  • Determine response org structure with ND and People & Culture (HR).

  • Conduct high-level workforce planning with P&C and mobilise surge functions as required

  • Provides leadership and supervision to zonal response senior staff including Ebola CAT II Response Manager, CAR Refugees Project Manager, Tanganyika Response Manager and others as program is expanded.

  • Ensure defined accountabilities under the EMS are clear for each function including TOR objectives and quality criteria.

  • Work with P&C to develop performance planning and review processes that include quality criteria and planning for capacity building with EMS functions.

  • Work with P&C to establish or reinforce a staff care function and mechanisms that support staff well-being.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working Relationships with Humanitarian Actors, Government Representatives, World Vision Stakeholders, the Media and general Public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Committee (where activated).

  • Identify and highlight areas of conflict to Response SMT, ND, RL and Partnership Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure WV is seen as a thought leader in Child Protection in Emergencies, Faith in emergencies, Cash-Based Programming and Humanitarian Advocacy.

  • Ensure WV is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan Response to achieve Response Strategy Goal and Objectives:

  • Ensure the response is holistically and sufficiently funded, including understanding of where the top priorities are.

  • Effective engagement with Donors, World Vision Support Offices and other external stakeholders.

  • Provide oversight to funding allocation (i.e. PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.

  • Ensure Response programme development meets WV and international standards.

  • Ensure Humanitarian Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organizational priorities.

  • Facilitate the signing of MOUs and contracts, with donors, SOs and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement Response Programme in accordance with Commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks & relevant monitoring data & community feedback.

Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and Support Office (SO) Agreements:

  • Initiate response funding mechanisms with support of ND, RL & RHEAD.

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Coordinate with Country Security Advisor to ensure Response staff and organizational Safety and Security:

  • Provide oversight to implementation of security protocols as per CSR in response locations.

  • Participate in inter-agency coordination for information sharing and intelligence sharing.

Ensure Response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.

  • Review and submit partnership programme reports.

  • Facilitate preparation of regular situation reports in collaboration with Emergency Communications Specialist.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that Response meets WV minimum Quality Standards and supports Program Improvement, Reflection, Learning and Innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, & share lessons learned with Partnership.

Ensure that Response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, ICT systems/equipment and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years’ experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Master’s degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in contexts with Refugee and IDP populations.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in community feedback mechanisms and community engagement.

  • Effective in written and verbal communication in English & French.

Preferred Skills, Knowledge and Experience:

  • Experience in program management and implementation of multi-sectoral emergency response projects and remote management.

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead strategic planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Strong team leadership skills, including building an collaborative team dynamic and experience in cross-functional management.

  • Emotional Intelligence (self-awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations, including donors, WV Support Offices, other NGOs, and coordination mechanisms.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 70% of the time.

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Director of Collaboration

*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).

  • Have led a globally composite team through a complex enterprise technology migration.

  • Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.

  • Experience managing and maintaining complex financial charges both external and internal to the organization.

  • Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.

  • Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Director, Sponsorship Field Engagement and Support

*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:

Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .

Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.

Sponsorship Field Office Capability and Staff Capacity:

  • Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

Sponsorship Field Operations Support:

  • Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

Team Leadership & Budget Management:

  • Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

KEY RESPONSIBILITIES:

Our Promise and Partnership Sponsorship Strategy:

  • Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.

Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:

  • Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.

  • Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.

  • Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.

  • Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.

  • Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.

  • Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.

  • Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.

  • Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).

  • Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.

  • Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.

  • Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.

  • Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.

  • Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.

  • Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.

Global Registered Child Portfolio:

Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:

  • Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.

  • Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.

  • Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.

  • RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.

  • Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.

  • Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.

  • Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.

  • Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.

  • Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.

Sponsorship Field Office Capability and Staff Capacity:

  • This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

  • Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.

  • Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.

  • Implementation leadership of assigned aspects of the following capacity building training including:

  • Sponsorship Management Orientation.

  • Volunteer Basic Training.

  • Sponsorship Basic Training for Development Programming.

  • Sponsor Engagement Capacity Building

  • Other ad hoc training aimed at delivery of identified strategic and operational priorities.

  • Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.

Sponsorship Field Operations Support:

Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:

  • Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.

  • Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

  • In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).

Team Leadership & Budget Management:

Leads, coaches and mentors senior global staff responsible for the following:

  • Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.

  • Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

  • Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in international development, business administration, social work or related field.

  • Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).

  • Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.

  • Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

Preferred:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.

  • Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.

  • Flexible and willing to travel per World Vision policy.

  • 10 years of leadership experience.

  • 10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.

  • 10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.