Regional People and Culture Coordinator

*Position location to be based in any country within the Asia Pacific Region where WVI is registered to operate. This is a LOCAL role and no budget for relocation is allocated; only local terms will be offered.

JOB PURPOSE

The Regional People & Culture (P&C) Coordinator will provide P&C technical support and P&C operational support. Under the supervision of the Regional Business Partner for Operation Effectiveness and in close collaboration with Regional Business Partners for Asia Pacific Region (APRO), National Office (NO) P&C Leads, the Regional P&C Coordinator will:

  • Coordinate P&C administrative activities to achieve the strategic P&C objectives and support national P&C functions across different countries;

  • Provide top-tier P&C client service and support as the front-line P&C focal point for regional office staff;

  • Assist in regional P&C projects that are implemented to ensure P&C Operational Excellence

MAJOR RESPONSIBILITIES

Regional P&C Generalist Support & Coordination

  • Serve as the “front-line” P&C generalist to provide technical P&C advice in response to regional staff policy inquiries, requests, basic employee relations issues and exit management

  • Provide P&C orientation for new employees and support supervisors in the on-boarding

  • Create, manage and update regional team organization charts, reports and files

  • Manage regional HR intern/s ensuring high-quality learning through meaningful assignments

  • Support the P&C Regional Director with Regional Office (RO) Transitions in terms of compliance, local labours laws and the aftermaths.

  • Lead on local employee engagement initiatives to align interests of staff and the Regional office.

  • Contribute to the establishment and maintaining a good Regional P&C Database as well as filing system, to ensure completeness, updated and safe employee data.

  • Keep employee files up to date.

  • Take lead in maintaining record of Regional Office local staff benefits like medical claims, service awards etc. and coordinate with staff as well as finance for payment. Also feedback opinions, feedbacks and issues to sort out with Regional P&C Director.

  • Work to research on staff medical insurance scheme on a yearly basis to find the best package that benefits staff as well as save cost for the office. Periodically update Regional Office medical and group insurance scheme

  • Work with Faith and Development (F&D) team to ensure staff spiritual nourishment by actively taking lead during office devotions, Day of Prayer, spiritual retreat, among others

  • Take lead in staff engagement program for Office, included Staff Birthdays, Farewell

  • Participate in Panel Interviews for all local hire roles to give views mainly on the cultural fit of that candidate.

  • Provide day to day support to P&C Leads and practitioners with tools, templates, resources and information

Compensation and Benefit

  • Maintain the salary scale database for the regional office as well as National Office, both local and L-IM scales and ensure they are up to date with key focus on the regional office staff members regardless of location, given that we’re multi-location (BKK, SG, Cambodia, Nepal, India, SL, etc.).

  • Hay grade specialist – grade jobs as required

  • Ensure JDs for the Regional Office are up to date.

  • To maintain database of the comparative ratios of all Regional office staff, based on the salary scale.

  • Merit Increases- Coordinate information required for merit increase of the Regional office staff. Ensure that merit increases for the regional office staff are being upheld, as per Global Center (GC) guideline and work on calculations with P&C Director and also ensure they are sent for mass upload on the system.

  • Provide advice to all International Assignees based on International Policies for Expatriate Benefits.

  • Support the administering of salary and benefits of Local staff, based on local policies.

  • Support International Assignee (IA) with World Vision International (WVI) benefits information

  • Approve IA benefits based on policy before Finance pays it e.g Dependent Education, Home Leave, Utilities and Housing etc. Also maintain records for Home Leave and Dependent Education.

  • Periodically check if RO and NOs are following the minimum standards of the Total Rewards Philosophy.

  • Facilitation of the Asia Pacific Recognition Program

IA Localization:

  • Responsible to support International Assignee undergoing Localization process in accordance to WVI Localization Policy

  • Computations of localization benefits reduction and communication to staff.

Employee Engagement & Development

  • Workforce Demographics:

    • Acts as the regional point of contact for Workforce Demographics process for Asia Pacific Region,

    • Support NOs if any issues/questions

    • Train National Offices

    • Consolidate and send to GC.

  • Our Voice (OV) Survey:

    • OV Point of Contact for collection of pre-survey data for the Region. (RO+NO)

    • Responsible for all communications related to OV survey to staff and encourage all staff to participate in the survey.

    • Support staff facing survey issues.

    • Analysis of data and results for the Regional Office (RO) and share with P&C Director.

    • Collect RO action plans.

HRIS Systems & P&C Project work

  • Participate in reflecting regional inputs into any proposed changes or new initiative.

  • Be the HRIS System super user (“Our People”) for APRO region.

  • Maintain staff records and ensure confidential data is securely stored

  • Ensure global policies are adapted as needed to ensure regional and National office compliance

  • Provide support and guidance in humanitarian P&C preparedness and help co-ordinate resources if needed during an emergency response in the region.

  • Undertake any other duties as and when necessary to fulfil the objectives of the region or global P&C priorities

Knowledge/Qualifications for the Role

Required Professional Experience

  • Must have at least two years of sound experience in Human Resources field, preferably implementing/facilitating level

  • HR experience within a INGO is preferred

Required Education, training, license, registration, and certification

  • Bachelor Degree in Human Resources/Management or related Professional Qualification in Human Resource Management

Preferred Knowledge and Qualifications

  • Analytical and problem-solving orientation, good interpersonal skills

  • Detail orientation skills

  • Culture sensitive

  • Prioritization, planning and time management

  • Demonstration of courage in the face of challenges

  • Commitment to learning for transformation

  • Ability to maintain balance and effectiveness

  • Must have computer aptitude and word processing skills

  • Effective in written and oral communication in English

  • Full understanding of the vision, mission, and core values of WVL

Travel and/or Work Environment Requirement

  • The position requires ability and willingness to travel 15% internationally as and when needed.

Regional Evidence, Impact and Research Specialist

*Preferred position location: Singapore. Other locations to be determined by home country of successful candidate within the Asia Pacific Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this role is to conceptualize, design, and oversee the development of regional evidence of impact studies and research publications based primarily on World Vision’s country programmes data to improve technical branding, influence with key donors, and foster better adaptive management. Benchmarking these results with secondary data may also be necessary. This will be a technical role, focusing on analysing programme data to assess strength of evidence upon which to make claims of World Vision’s contribution to improved child well-being and community ownership of development results.

KEY RESPONSIBILITIES:

  • Develop regional evidence agenda, approach and methodology including publication themes, information sources, and work breakdown structure for publication.

  • Oversee and coordinate data collection for evidence publications: Develop data collection methodology including, as appropriate, instrument development/ adaptation; data collection plan & implementation oversight, data analysis plan & implementation; finalise the presentation using results from multiple field office datasets for regional thematic reports and regional child well-being impact report.

  • Oversee publication development including writing technical content for the report, and, in coordination with graphic designer, ensure appropriate data visualization and graphic representation of information.

  • Support communication of publication findings. Draft publication narrative, social media posts (in collaboration with RO Communications team - ROCT); and related WV senior leader presentations.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 5 years’ experience in applied research, including research methodology, policy analysis, policy-based development programming, impact evaluation methodology, and qualitative research.

  • Master’s Degree/ PhD in natural or social sciences, with strong emphasis on research methods.

  • A thorough understanding of the international developmental sector.

  • Experience in collation, analysis & evaluation of field based raw data.

  • Experience in networking with government/institutional donors, UN agencies, universities and research institutions.

  • Experience of working in a consultancy company, an international organization or similar entity.

  • Excellent knowledge of research philosophies, research concepts and principles, statistical definitions, scientific tools and techniques.

  • Ability to recognize, capture and manage Design, Monitoring & Evaluation (DME) resources and learning effectively, and to contextualize DME tools.

  • Expert knowledge of information presentation techniques (graphing, charting, tabling etc.) and interpreting the same.

  • High level advocacy and communications skills, including excellent command of the English language.

  • Expert data handling skills (classification, categorising, tabulation etc.) and demonstrated diligence in data management.

  • Knowledge and understanding of key poverty issues, development theories and holistic development in relation to programme quality.

  • Experience in implementing projects and programmes in the field.

  • Native English fluency at research level.

Regional Resource Development Private Funding Analyst

*Position location to be based in any country within the Asia Pacific Region where WVI is registered to operate. This is a LOCAL role and no budget for relocation is allocated; only local terms will be offered.

Job Purpose:

This position will assist the Regional Resource Development Director and Asia-Pacific Field Offices (FO) in the following key areas:

Lead data and analytics efforts as they relate to Resource Development (Private Funding) key performance measures. This role has accountability to provide analytical and planning insights, as well as reporting, to influence resource development strategy and inform decision making on the regional Resource Development (Private Funding) activity. It will support the regional Resource Development (Private Funding) segments in short, medium and long-term objectives based on performance data and insights, by providing insightful, targeted and meaningful reporting using relevant conducive technology. Additionally, this role will deliver key recommendations including best practice planning and frameworks to ensure effective planning, performance, analytics & reporting and working collaboratively with and influencing stakeholders at all levels is a regular occurrence in being focused on achieving organisational outcomes that deliver a positive resource development ROI for the region.

A key component of the role is to be proactive in discovering any changes to FO resource development activity, providing this feedback to the relevant leadership and putting forward suggestions for changes. The incumbent will also constantly review and enhance or create new processes and work with the Regional Resource Development Director, being the conduit between the partnership, regional and FO finance teams. It will identify lessons learned and best practices within WV- to facilitate sharing these lessons and practices within Asia-Pacific Resource Development community (Regional Office Grants Acquisition Management and Finance colleagues, FO National Resource Development Teams and finance colleagues). The role will also will also deliver analytical insights, research and donor intelligence to influence resource development strategy

Major Responsibilities:

Regional Resource Development Reporting & Analysis (Private Funding):

  • Design metrics for the monitoring, evaluation and control of Resource Development (Private Funding) activities.

  • Ensure RO performance metrics are collected, managed and analysed in relation to targets and external scanning (including Support Office pipeline trackers)

  • Provide analysis for Asia-Pacific Regional Resource Development (Private Funding) quarterly performance metrics reporting

  • Work with Regional Office (RO) Finance and FO Finance Teams to build in-house analytical capabilities through coaching, mentoring & educating key stakeholders on interpretation of results.

  • Adhoc analysis – respond to adhoc requests, test set up & design, and identification of strategic opportunities through proactive analytics.

  • Work with FO’s for manipulation of large and complex datasets to find patterns based on supporter attributes and historical transactional data - propensity and capacity analysis.

  • Proactive identification of opportunities where analytics can be a value-add to the Resource Development (RD) process and an influencer of change.

  • Prepare and share, with relevant stakeholders, reports which highlight resource development results.

  • Carry out periodic analysis to continually monitor FO team Resource Development (RD) Private Funding performance.

  • Identify and develop key reporting tools & dashboards for Resource Development teams - to lead evaluation, management and tracking of performance against targets through analysis of performance, behavior and providing solutions or recommendations to improve future performance

  • Provide detailed data inputs and trend analysis of donor behavior and other metrics as required to improve operational effectiveness, planning, forecasting accuracy and productivity

  • Working closely with RO Grants Acquisition Management (GAM) for continuous identification of system and process efficiencies that ensure we work in a consolidated manner and smarter, making it easier not harder for FO, RO and Global Teams to achieve the maximum ROI on activities.

Regional Donor Intelligence (Insights)

  • Deliver analytical insights to influence resource development strategy and inform high level decision making, and strategic and tactical RD planning.

  • Support Regional NRD Teams with regional donor intelligence as applicable to private funding segments i.e. Individuals (Mass & HNWI), Corporates and Foundations - support in research, analysis, and track relationships with new and current donors at regional level and share information with FO teams

  • Maintain an up-to-date record of the requirements of current potential regional donors and be proactive in identifying and sharing opportunities for Asia-Pacific regional donors

  • As required and in coordination with Regional Resource Development Director, document intelligence related to the donor landscape and potential funding opportunities at regional and national level, updating appropriate staff at FO to support the resource development acquisition effort

  • Monitor Resource Development (Private Funding) performance by gathering inputs from FO NRD, RO Finance and other relevant stakeholders

Regional Resource Development Knowledge Management:

  • Consolidate and manage all relevant Regional RD and FO Working Group information on MS Teams

  • Monitor Resource Development (Private Funding) performance by gathering inputs from FO NRD, RO Finance and other relevant stakeholders.

  • Support RD Director’s best practice sharing initiatives among FOs via MS Teams or face to face meetings; identify lessons learned in Private Funding space (and grant acquisition and management) regionally, across and within WV partnership, as well as amongst peers within and external to the NFP space - facilitate sharing these lessons and practices within Asia-Pac Resource Development Teams (Regional Office, FO Teams, as well as Programmes, and Finance colleagues).

  • As we align Global Centre RD, facilitate FOs’ use of a key private funding database or CRM (Horizon or other) for performance monitoring and portfolio management in Asia-Pacific region

General Support:

  • Provide Regional Resource Development Director with administration and logistical support as needed

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  • This role involves coordination with a virtual, geographically dispersed team. Requires a responsible self-starter able to motivate self and be accountable to colleagues working at a distance.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

  • Required Professional Experience:

  • A minimum 3-5 years’ experience in an NGO environment, preferably analytics, or information services/technology, fundraising, prospect management, marketing, sales, business development; or a combination of education and/or experience from a sector or previous role, through which comparable knowledge, skills, and abilities can be demonstrated

  • Understanding of philanthropy (mission, practice, trends) and fundraising practices (the development cycle, prospect management policies and practices) an advantage

  • Strong knowledge of databases and customer relationship management (CRM)

Required Education, training, license, registration, and certification:

  • Bachelor or equivalent experience in analysis.

Preferred Knowledge and Qualifications:

  • Competent in the use of Microsoft Office including Word, Excel, PowerPoint. Able to extract data from MYPBAS and other World Vision information management tools. Strong knowledge of databases (Horizon knowledge an advantage). Strong skills in Excel including use of Pivot tables.

  • Strong analytical skills and excellent attention to detail

  • Very strong organizational skills, able to be a self-starter and work effectively with remote-based teams

  • Facilitation & training skills

  • Good communication skills

  • Professional experience in NGO control and management of government grants helpful

  • Strong written and oral English language skills

  • Ability to listen effectively, learn quickly, and communicate/convey deliverables to Resource Development NRD Teams

  • Ability to stay abreast of professional trends and issues affecting this set of responsibilities, with a focus on continual-learning and application

  • Must be able to resolve issues, explain and support findings/results, and possess the ability to interpret Partnership, Regional Office and Field Office needs.

  • High level time management skills with ability to handle long-term as well as short term projects and meet project deadlines

  • Ability to understand and clarify requests for information, and determine optimal approach to meet requirement

  • Ability and desire to work autonomously with directional input

Director of Global Compliance

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

In connection with the Enterprise Risk Management (ERM) group, this position provides leadership for the WVI global compliance function. The Director will be expected to understand and evaluate WVI’s unique organizational environment, and apply a deep understanding of technical compliance principles to establish a recently developed function that will deliver an effective organization-wide compliance program. To accomplish these goals, the Director will need to possess a strong understanding of compliance best practices, and be able to exhibit creativity and strategic thinking in designing and implementing a framework that will enable the organization to effectively identify and manage its

internal and external requirements. The Director will be expected to act as a champion for fostering a culture of compliance in the organization. In particular, challenging existing negative perceptions of the compliance field, and demonstrating the benefits and value that a compliance practice can bring to WVI. This will include driving adherence to policy management standards, chairing the policy oversight committee, and advising stakeholders on policy development and revision. This role will also advise and support mandatory employee compliance training programmes ensuring a high degree of quality. This role will lead and support a network of Compliance Champions throughout the

organization who will act as focal points for their individual offices in leading the implementation and maintenance of local compliance functions and a compliance framework and monitoring tool.

KEY RESPONSIBILITIES:

  • Chair the policy coordination committee and act as a subject matter expert on policy management standards to ensure existing and new policies are in alignment.

  • Partner with a wide range of stakeholders and policy owners to advise on policy management and development best practices.

  • Maintain a network of partners and compliance champions throughout the organization to implement and support the Field Office Compliance Framework and monitoring tool.

  • Act in an advisory capacity to ensure employee training programmes and communications are effective at educating employees on expected behaviours.

  • Develop and deliver regular reporting to senior leadership and/or the Board on the effectiveness of the compliance program, highlighting any significant gaps requiring intervention.

  • Within the context of NGO Compliance practitioners and networking groups, act as a leader in developing sharing innovative best practices in place in World Vision.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor degree in finance, business, project management, security or related discipline.

  • Minimum of 8 to 10 years of work experience leading a compliance programme or related function.

  • Membership in a global compliance institute/organization.

  • Well-developed verbal and written communication skills.

  • Experience in developing and implementing strategies that produce results.

  • Demonstrated leadership skills in setting strategic goals, measures of success and priorities.

  • Ability to understand and align cross-functional strategic priorities.

  • Knowledge and experience in managing a compliance function.

  • Ability to effectively engage with executive level management in championing compliance and implementing it as relatively new discipline in the organization.

  • Experience in managing stakeholders and business units to achieve results.

Preferred Skills, Knowledge and Experience:

  • Externally recognized compliance certification or qualification preferred.

  • International and/or prior experience working with an INGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.