Analyst, Global Treasury (2 positions available)

*Please submit your CV in English.

*Preferred position location: Texas, Illinois, Georgia or California, United States. Other locations to be determined by home state of successful candidate in the United States where WVI is registered to operate (Remote - Home Working).

PURPOSE OF THE POSITION:

The Analyst, Global Treasury will support Global Treasury’s cash management and financial risk management functions. They will be responsible for ensuring success of key treasury processes, including settlement of transactions, reconciliation of cash balances; forecasting of Global Centre liquidity; collaborating with GC Accounting, Field Finance and FRSC to address key questions regarding Global Treasury activities and ensure a common understanding of critical assumptions; extracting relevant qualitative and quantitative data from periodic reports from Global Treasury’s banking and risk management partners; and other similar duties.

KEY RESPONSIBILITIES:

  • Collaborate with key Partnership finance stakeholders to forecast GC cash flow and liquidity requirements.

  • Ensure that GC bank accounts are reconciled in a timely manner. Identify gaps in assumptions and resolve with Global Treasury’s banking partners.

  • Liaise with Field Finance, FRSC and GC Accounting to address and resolve issues and concerns related to Global Treasury activities.

  • Provide comprehensive view of global currencies and markets to Global Treasury’s financial risk management function in order to ensure that it sets strategies using timely and relevant assumptions and data.

  • Support essential Global Treasury responsibilities and functions, as required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Proficiency with Microsoft Office products, primarily Microsoft Excel and Microsoft Word.

  • Strong written and verbal communication skills.

  • Bachelors degree (or equivalent) in any field that requires strong cognitive skills, plus an interest in developing a career in treasury.

  • Good written and verbal communication skills, including both listening and speaking.

  • Interest in developing professional relationships (both internal and external to the Partnership), for the purpose of advancing the global treasury function.

  • Demonstrated ability to work with peers in a collaborative environment, and alone in an entrepreneurial environment, and to continually support senior management.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred:

  • Knowledge of Treasury Management Systems.

  • Knowledge of Cash Management.

  • Familiarity with a corporate treasury or corporate finance environment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 1 week a year.

  • Ability to work from home with segregated space as home office.

Advocacy Internship - Creative and Graphic Design

Advocacy Internship - Creative and Graphic Design

SPRING WORLD VISION INTERNSHIPS

World Vision Internships provide a three-month opportunity for exceptional students and recent graduates ready to explore a career in the international relief and development sector. We are committed to providing interns with a meaningful learning experience where you are able to learn, grow and connect alongside other emerging professionals who are passionate about our mission.

Learn: Take on challenging and meaningful work assignments while developing your technical skills and gaining valuable hands-on experience.

Grow: Deepen your understanding of the sector, develop your leadership potential and grow your Christian faith during weekly professional development seminars and workshops.

Connect: Form connections with a diverse nationwide intern cohort and build your professional network at one of the largest international relief, development and advocacy organisations in the world.

DETAILS & ELIGIBILITY

Application Dates:

November 17, 2021 – November 30 2021

Internship Cohort Dates:

January 31, 2022 – April 29, 2022

Stipend:

All US-based interns are paid a monthly stipend of $650

Hours:

Full-time and part-time opportunities are available (20-40 hours/week)

Work Location:

(Remote – Within the US) All Internship opportunities are available (for US citizen/resident or F1-student visa) in states where WVI is registered as an employer. These states include: Arizona, California, Colorado, Connecticut, District of Colombia (Washington D.C.), Florida, Georgia, Illinois, Maryland, Minnesota, New Jersey, New York, North Carolina, Texas, Virginia, and Washington.

Advocacy Internship - Creative and Graphic Design

Appropriate Fields of Study/Majors: Graphic Design, Creative Arts, or related field.

Eligibility:

  • All candidates must meet the following requirements:

  • At least 18 years of age.

  • Able to commit to a minimum of 20 hours per week.

  • Eligible to work in the United States (US Citizen/resident or F1-student visa).

  • Current student or recent graduate from an undergraduate/graduate programme (within 2 years).

  • Adhere to World Vision International’s Christian Statement of Faith.

  • Willingness to use own electronic devices for internship purposes, and disposition to let WVI install endpoint security software in those devices.

INTERNSHIP DESCRIPTION

World Vision International’s Social Mobilisation Team is dedicated to ending violence against children and inspiring supporters to join with us in that cause. Our goal is to create an engaging connection between the work that World Vision does, through our “It Takes a World” campaign, to decision-makers, both locally and globally, in a unified voice of change.

As an intern, you will learn, from a small team of passionate individuals, what can be done to end violence against children. We will show you how to bring your graphic design, writing and creative skills to create content (social media, presentations, web pages, etc.) for our advocacy work.

The intern’s responsibilities will include:

  • Graphic design work for social media, infographics and images.

  • Copywriting (stories, blogs, emails, newsletters, web pages).

  • Learn how to use Shorthand software to create content and image-rich storytelling.

  • Assist in project management for a major ending child marriage event.

Knowledge, skills and abilities:

  • Adobe Creative Suite experience required.

  • Ability to be creative and desire to make lasting change in the lives of children.

  • Quick learner willing to acquire new knowledge.

Customer Support Analyst II

*Please submit your CV in English.

PURPOSE OF POSITION:

Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

PROJECT PLANNING:

  • Provides input during project planning and requirements phase.

SERVICE DESK:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Generates activity and status reports.

  • Provides the user access service.

  • Researches trouble issues which affect multiple clients.

  • Reviews checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

CLIENT TECHNOLOGY SUPPORT:

  • Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.

  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Updates configuration management tools.

  • Develops and documents procedures for performing configuration changes, updates and upgrades.

  • Provides on-going support of client technology.

TECHNICAL SUPPORT:

  • Ensures that all technical resources are available for meetings that include video conferencing.

  • Engages the hardware vendors on issues to remedy issues or escalates for support.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

SECURITY:

  • Adheres to the integrity of controls, regulations and guidelines.

  • Reviews operation processes to ensure consistent approval and compliance.

  • Makes recommendations and changes as appropriate.

INVENTORY MANAGEMENT:

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

  • SERVICE LEVEL MANAGEMENT:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

SERVICE IMPROVEMENTS:

  • Tracks performance metrics.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

TESTING:

  • Participates in integration and user acceptance testing.

TRAINING:

  • Trains co-workers on new or existing functionality or services.

  • Identifies customer training needs based on common problems.

DOCUMENTATION:

  • Creates, modifies and reviews documentation of issues resolutions.

  • Develops and delivers documentation to ensure appropriate end-user support.

  • Creates and submits documented resolution to Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

COMMUNICATIONS/CONSULTING:

  • Alerts team members about recurring problems.

  • Communicates technical information to both technical and non-technical personnel.

BUSINESS CONTINUITY:

  • May provide input to the design of backup and recovery procedures.

RESEARCH/EVALUATIONS:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

COACHING/MENTORING:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

  • Typically requires 5-7 years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • ITIL Foundations.

  • Six Sigma Green Belt.

Work Environment / Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

People & Culture (HR) Communications Officer

*Preferred position location: Monrovia, Ca (USA) - home based. Other locations to be determined by home state of the successful candidate in the United States where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Working with the Manager for P&C (HR) Readiness, Change and Communications, this role will provide readiness and communications support for People & Culture (P&C) initiatives and projects, ensuring that the needs of P&C internal clients and centres of expertise (COEs) are met and that client/COE communications are aligned with the overall P&C Priorities, Global Communications standards, and World Vision’s strategy. This role will provide communications planning and implementation, analysis, writing, editing, video production/editing, and branding advice as needed. Provide intranet (SharePoint) administration for People & Culture as guided by team. Support content planning and story gathering/development for various P&C communications channels.

KEY RESPONSIBILITIES:

Communications:

  • Develop and integrate communications plans with key messages, target audiences and tactics identified to support the P&C operations, priorities and projects carried out by P&C internal clients, COEs and other stakeholders.

  • Engage with P&C internal clients, which may include both standing teams and project groups, to identify, develop and maintain a clear understanding of the clients’ purpose, objectives and critical success factors, as well as communication needs, platforms, and methods to support these teams and projects. Identify and resolve challenges as needed to improve communications with P&C audiences.

  • Actively collaborate in the implementation of the communications plans, which includes producing communications pieces (written, printed, banners, teasers, website design and maintenance, research, etc.)

  • Hands-on communications project support, including, but not limited to, managing, hosting and supporting of possible webinars, training sessions, fireside chats, video recording, etc.

Intranet / P&C Rhythm of the Business Support:

  • Engage with clients regarding needs for intranet content, such as team or project worksites, pages or sites for intranet content, posting of announcements, documents and other content to support P&C project needs - both in wvcentral and in related websites, internal or external to WV.

  • Gather requirements, design and develop intranet sites, subsites and pages with WV’s intranet (wvcentral) in SharePoint.

  • Regularly review P&C wvcentral content and make changes/improvements based on the needs of internal clients, other stakeholders and staff.

  • Maintain the P&C Rhythm of the Business Calendar and ensuring updates are shared with P&C Practitioners.

Content Planning, Development and Analysis:

  • Prepare, tailor and edit internal communications content for various audiences that reinforce P&C Priorities, P&C initiatives and operations, and World Vision’s strategy and brand, including written, print and digital material such as announcements, articles for Global and P&C communications channels, training documents, guides, presentations, intranet pages/sites, infographics, etc.

  • Source and/or create content for the P&C newsletter, Global Communications channels, periodical reports, P&C announcements, videos, podcasts, photos, and any other piece of communication needed. This includes story gathering through interviews and research, etc.

  • Source communications services as needed, internally or externally, including graphic design, video, interactive media, etc.

  • Conduct ongoing analysis of current P&C communications mechanisms/channels. Provide recommendations on how improvements and innovations can be made. Develop new/refreshed mechanisms as needed for targeted P&C audiences.

  • Ensure compliance with WV Brand standards.

Client Engagement/Liaison:

  • Build relationships and a regular line of communication with P&C internal clients, COEs, Global Marketing and Communications, and other stakeholders.

  • Participate in team meetings and other briefing and planning meetings as appropriate.

Change Management:

  • Integrate change management methodology and activities into communications and/or project plans that support the implementations and initiatives of People & Culture in coordination with internal clients, COEs and other stakeholders.

  • Influence and maintain rapport with internal clients through continuous collaboration, responding to requests, arranging proactive meetings and resolving concerns related to change management.

  • Identify potential people-side risks and anticipated points of resistance, and make recommendations to mitigate change-related risks/concerns, identify change agents and execute proposed plans, etc.

  • Conduct change readiness assessments, evaluate results and present findings. Share the results with key stakeholders and offer counsel to develop and apply action plans.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least three years working in a related field in communications, public relations, journalism, marketing, preferably in a global and multi-cultural environment.

  • Strong understanding of change management and communications tools and best practices.

  • Demonstrated relationship building and networking skills.

  • Ability to synthesise information into cohesive content.

  • Offer input on issues and challenge the status quo/conventional wisdom.

  • Rich media experience – intranets, video production/editing, podcasts.

  • A bachelor’s degree in communications, journalism, public relations, or a related client-services field, or equivalent work experience.

  • Fluency in English.

Preferred:

  • Technical proficiency in video production/editing, photo editing.

  • Technical proficiency in SharePoint (2013) administration and web content development.

  • Excellent writing and oral communication skills.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5-10% of the time.

Project Manager (Ultra Poor Graduation): FSL

Project Manager (Ultra Poor Graduation): Food Security & Livelihoods

The Role:

This position has an overall responsibility to support the BHA funded emergency response project in Somalia achieve project objectives through planning, coordination, project management and reporting. Under the guidance of the BHA Program Manager, the Coordinator position will involve occasional representation of the project to local authorities’ regional government in South West State and other key stakeholders. Other key responsibilities will include supervision and capacity building to Project Officers & Project Assistants, host and Internal Displaced Persons (IDP) community engagement, project beneficiary identification, selection and training. The position will lead field staff in implementation as guided by various project-planning documents (Detailed Implementation Plans, Cash Flows, Procurement Plans, Monitoring & Evaluation Plans) including periodic review and updating of the key project planning documents. S/he will maintain communication with the project staff and other key stakeholders while making sure periodic reports are timely prepared and shared.

Key Responsibilities:

  • Grant/Project Management

  • Staff Supervision and Management

  • Budget Management

  • Monitoring, Reporting, Documentation & Knowledge Management

  • Local Stakeholder Relations and Engagements

Essential:

  • Bachelors degree in a relevant field (Agriculture, Livestock, Agronomy, DRR, Rural Development, Veterinary, etc.)

  • At least five years of experience in project management and managing of sub-awards to sub-recipients.

  • Experience in partnership building and coordination with the donors, private sector, NGO and local community organizations.

  • Experience and familiarity with a number of donor requirements, e.g. DFAT, EU, SHF, WFP; FAO; UNHCR; UNICEF; DFID; GF; USAID grants management.

  • Proven experience in proposal writing and project reporting.

  • Experience in resilience related projects with strong community engagement skills and deep understanding and knowledge on project activity layering, sequencing and integration.

  • Demonstrate knowledge and understanding of Ultra-Poor Graduation (UPG) models

  • Specific trainings on donor requirements e.g. DEC, G2G training, GoG Training, Europe Aid training.

  • Must be able to build collaborative relationships, network and communicate with a wide range of stakeholders to facilitate and negotiate mutually satisfactory outcomes.

  • Strong analytical skills and high-level technical proficiency with Microsoft Word, Excel and PowerPoint.

  • Excellent written and verbal communication skills.

Working Environment / Conditions:

  • Position is field based Baidoa, South West State with regular travel to project sites for the purposes of tracking progress and engaging with the host and IDP communities.

World Vision adheres to strict child and adult safeguarding principles. All selected candidates will therefore undergo rigorous reference and background checks which will include criminal background checks. They will be expected to adhere to these standards and principles. Academic certificates will be verified with the issuing institution.

Senior Marketing Analyst

*Preferred locations: North & South America (home based). Other locations to be determined by home country of successful candidate where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This role will make a significant impact leading reporting and analysis of global marketing and fundraising performance, trends and return on investment to drive the revenue needed for achieving World Vision’s global strategy, focusing on helping the most vulnerable children and their communities overcome poverty in some of the world’s toughest places.

Working closely with World Vision leaders around the globe, your proven marketing analysis experience combined with your ability to deliver in a collaborative environment, means you can truly be a change-maker in the world each and every day!

You’ll lead analysis of performance and return on investment reporting for global marketing and lead generation/cultivation strategies, performance analysis of product lines, marketing channel mix and optimization, global product and pricing analysis, and return on investment in global strategic marketing initiatives. Your analysis and reporting will be relied upon by senior management for decision making on budget and operational planning to deliver the revenue necessary to achieve World Vision’s global strategy.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

  • Manage data collection and lead analysis of performance and return on investment reporting for global marketing campaigns and lead generation/cultivation strategies, marketing channel mix and optimization, global product and pricing analysis.

  • Manage data collection and lead analysis of performance and return on investment of new product lines.

  • Manage data collection and lead analysis of performance and return on investment in global strategic marketing initiatives.

  • Ad-hoc projects related to Global Resource Development, as requested.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Finance, Business Administration, Marketing or a related field, with MBA preferred.

  • Advanced MS Excel (including PowerPivot) and MS PowerPoint skills.

  • Proficient in MS Power BI.

  • Experience with data consolidation and warehousing.

  • Understanding of the fundamentals of marketing.

  • Proven ability to develop complex marketing analysis and then present it in a concise, impactful way to influence senior leadership.

  • Minimum of 3-5 years of work experience in marketing analysis or an equivalent reporting and analytics role focused on marketing data and metrics.

  • Demonstrated ability to build relationships and influence change in a complex, multi-cultural organization.

  • Effective in written and verbal communication in English.

Preferred:

  • Certification or coursework taken in MS Excel (including PowerPivot, Power Query and VBA).

  • Experience working in an international or cross-cultural environment.

  • Strong attention to detail and data review capabilities.

  • Experience working with marketing related metrics and analytics.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time. when it is safe to do so.

Director for Partnerships, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VisionFund/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director for Partnerships (‘DfP’) is a newly created senior position within VisionFund International, World Vision’s microfinance subsidiary. Reporting directly to the Director for Products and Innovations and as part of the Strategy, Impact and Services department, the DfP is responsible for developing and then implementing a strategy for partnerships. This new role will seek to expand access, enable delivery and support financial services outside of the present 28 VFI entities by creating new ways of partnering with both World Vision and other third party entities. The role is both strategic, business development and operational and is central to our delivery on “Our Livelihood Promise” and our

ability to reach our goal of ten times impact by 2030. To manage this, the DfP will seek to create, incubate and scale up new ways of delivering financial services through partnerships. Using Visionfund investment as a catalyst and then working with VFI fundraising, World Vision and other partners it will develop these new business operations as start-ups.

KEY RESPONSIBILITIES:

  • As a new position the role will require a significant amount of engagement, advocacy and communication within the VFI network. Its core that the position engages with the products, impact, DOC, fundraising and organisational effectiveness teams to deliver on the following responsibilities

  • Research, market analysis and engagement around potential partnerships in non VF countries.

  • Development of businesses cases for partnerships from a scope of work to a full business case in Non VF countries. This will include the details on the business model, the investment and funding needed, the roles of stakeholders needed and projections.

  • Incubate partnership business cases in particular countries. This would include managing start-ups of the partnerships, managing a team of potentially 100+ people, establishing procedures and processes for the start-up, reporting on progress, submission of additional investments and grant requests and documenting learnings. The position doesn’t require being relocated but significant travel time is expected in the start-up phase.

  • Hand over effective partnerships to either World Vision, third parties or VFI operations once the partnership is established and starting to scale up.

  • Document and communicate progress on a monthly basis against plans.

  • Represent VisionFund with key third party partnerships (entities and industry bodies) as these evolve and become more central to the partnership businesses. Focus would be on identifying key partnerships and then building effective relationships. Proposals, presentations (webinars and conferences) and documenting (Reporting) our work on such partnerships.

  • Represent Visionfund in its work with World Vision and particularly the livelihoods team. This includes the following; Technical support on the development and use of the microfinance core project model. Representation on key teams & committees such as livelihoods and Environmental stewardship committee. Engagement with other project models and initiatives where opportunities for greater alignment and the use of microfinance services exist.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 10 + years' experience in working in developing country financial institutions.

  • Experience of operating at senior management level in a financial or INGO institution. Looking at ability to work with and communicate with senior people in Banks, MFIs and INGOs.

  • Proven ability to undertake market research and to deliver some of the range of finance services.

  • Proven ability to take a concept or product to market beyond just a pilot.

  • Ability to be cross culturally sensitive through awareness of cultural differences.

  • Persuasive with good negotiating style to achieve the buy in of key stakeholders and partners.

  • Ability to provide direction and guidance on proposals to ensure that they are designed to meet the needs of the initiative while being appropriate for the funder(s).

  • Technical knowledge of livelihoods/microfinance business models, the investment methods and funding amounts needed, the roles of stakeholders needed and projections of financial and social impact metrics.

  • Strong communication style. The role needs a lot of communication since its working within VFI (multiple levels), and with multiple levels in WV and third parties. Communication needs to focus on understanding and buy in.

  • Proven ability to operate both strategically and at a project management (micro) level. It needs someone who is able to jump into the detail of project management and not just the high level of looking at a plan but also to see the big picture.

  • Must have high integrity and must be approachable.

  • University degree.

  • English fluency.

Preferred:

  • Knowledge of World Vision’s development approach and WV’s microfinance core project model.

  • Microfinance experience.

  • International experience in emerging/developing markets.

  • Knowledge of either French or Spanish.

  • Experience of reporting to funders.

  • Experience of pitching new partnerships.

  • Experience of starting up a business or launching a new development programme.

Work Environment/Travel:

  • Travel internationally up to 30% of time.

  • Ability to use computer, attend meetings, travel abroad.

Technical Advisor, Livelihoods Technical Service Organisation

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Technical Service Organisation (TSO) Technical Advisor (TA) position provides high quality technical assistance to clients in assessments, programme design, execution, monitoring, evaluation and scale-up of core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact. This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office (FO), Regional (RO), Support Office (SO) and Global Centre (GC) clients. The TA will continue to learn and grow in technical expertise to provide best in class service. This position will travel up to 30% for client requests and where possible for the individual. The Technical Advisor reports to the Technical Director for Livelihoods.

Experience:

  • Experience in programming, grant implementation and management.

  • High proficiency in grant writing.

  • Experience with Urban Livelihood programming and sub-sectors relevant to urban livelihoods engagement e.g. microfinance, employment, entrepreneurship, private sector development, urban economic development, micro-finance, poverty reduction, vocational and technical education and training, etc. and or

  • Experience in value chain and market systems approaches; ideally including fragile context, climate smart, food systems and or nutrition sensitive principles and practice.

    And or

  • Experience with Climate change and environmental adaptation and mitigation approaches.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

KEY RESPONSIBILITIES:

Field Office and Regional Office Assignments

Programme Design:

  • Provide high quality technical assistance to Field Offices for programme design, monitoring and evaluation.

  • Provide technical expertise for all aspects of programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support FOs in developing capacity statement and

  • Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Ensure FO TP designs meet organizational standards

  • Influence decision makers and technical specialists across the partnership, (especially in FOs and SOs) for continuous Programme Quality and quality improvement using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

Innovation and Learning:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Share learnings within team (sector and/or project model).

  • Participate in Regional COP (Community of Practice) or learning networks relevant to the sector.

Staff Capability:

  • Work alongside Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training (virtual or in country) to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff in FOs and SOs.

  • Contribute to the development of learning pathways for technical staff.

Global Centre Engagement and Assignments

Project Model Guidance and Adaptation:

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Team.

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

Research:

  • Lead or support the development of articles, presentations and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies and donor needs.

Personal Development, TSO Core and Domains

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

TSO Systems and Knowledge Management:

  • Lead or participate in a TSO Domain/GAM CORE team.

  • Serve as a Core Project Model or Approach ‘Hero’ for your sector team.

Administration and Management

TSO Business Processes & CREDO

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS & ABILITIES:

  • Mid-level/senior technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization.

  • Substantive grant experience preferred.

  • Practitioner DME experience required.

  • Fragile context or humanitarian experience ideal.

  • Language skills appropriate to geographic assignment’.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contents, multiple langages.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

Preferred:

  • Qualifications in Urban, Agricultural or Environmental and Climate change disciplines.

  • Strong English language, spoken and written proficiency.

  • Masters Degree in a relevant subject.

  • Networked with deep knowledge of the sector and the significant actors.

  • Experience with Gender Equality and Social Inclusion (GESI) and or Women’s economic empowerment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Senior Advisor Acquisition Growth

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor for Acquisition Growth is responsible for supporting the Global Director for Acquisition Growth to identify gaps and driving forward opportunities in order to grow high-quality donor acquisitions across World Vision’s global product portfolio. Being a strong communicator, this role will encourage, challenge, and collaborate with key internal stakeholders including the Resource Development Leadership Committee (RDLC) and senior managers of marketing, channels, product development and donor experience at global and support office levels. The position will take a wide lens view when it comes to acquisitions across the Partnership, advising the Partnership Leader on opportunities and

priorities to go further in order to optimise donor acquisitions and therefore grow private revenue on a global scale. The role will also leverage strategic external partners where opportunities exist to secure new donors and drive acquisitions beyond current internal capabilities and capacities.

KEY RESPONSIBILITIES:

Provides marketing leadership and collaborate with key SO marketing team/leaders and ministry colleagues to build strong relationships across a wide variety of marketing and ministry leader stakeholders:

  • Play a key leadership role in leveraging our global scale and assets in testing new offerings, to engage new mass market donor groups to grow recurring revenue, and new acquisitions across all of our key channels.

  • Bring together Ministry Leaders, SO Marketers and other GMC members to create a clear picture of funding needs in the near term.

  • Partner with Support Office Marketing colleagues to budget appropriate resources to pilot and eventually scale new marketing strategies to meet new acquisition forecasts.

External Engagement:

  • Research and uncover exactly what is driving the growth of new acquisitions within the sector amongst our key INGO peers, considering and comparing product mix, channels, price points and brand health.

  • Engage with the private sector to uncover new technology and mechanisms that will help drive lead gen and cultivation.

Staff and Relationship Management:

  • Maintain strong, effective relationships with stakeholders, including executive and senior leadership, to ensure informed, effective change management and process implementation.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10+ years as a Marketing/New Business/Product Development Senior-level Manager and/or 3+years as Marketing/New Business/Product Development Director (or equivalent) in a major or complex marketing organization.

  • Cross cultural marketing experience.

  • Degree in Marketing, Business or Social Sciences.

  • Significant experience and/or understanding of the NGO world.

  • Proven success in creating and launching consumer-focused new product development and innovations (more than one) that demonstrated clear sustainable business models.

  • Significant experience leading significant multi market/country marketing campaigns and initiatives.

  • Effective in written and verbal communication in English.

Preferred:

  • Superior Marketing acumen and creativity.

  • Negotiation and relationship building and successful record of achieving collaborative relationships.

  • Marketing analytic skills.

  • Experience and demonstrated mastery of direct response marketing such as customer relationship management, branding, digital media, major donor and corporate marketing, and donor retention and loyalty.

  • Demonstrated success leading a business unit that delivered revenue and profit growth.

  • Demonstrated global management experience and cross-cultural understanding.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Sponsorship Marketing

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsorship Marketing Director heads up the strategic direction of World Vision’s sponsorship marketing and customer experience to sponsorship target audiences globally and is responsible for growing sponsor acquisitions in order to return sponsorship fundraising income to growth (currently at $1bn annually).

In close collaboration with global stakeholders and 30 local fundraising offices, this role will provide global leadership and coordination to sponsorship audience targeting, lead nurture and channel strategies, as well as testing and scaling of the repositioned sponsorship marketing offer variations and the proven, acquisition-driving best practices in order to reach, cultivate and convert an increasing number of high-quality sponsorship acquisitions.

The ideal candidate is someone with a strong consumer marketing and fundraising background, sound proof of successful acquisition of new customers at scale and a deep knowledge base of how World Vision sponsorship program works, to ensure the balancing of audience needs and expectations with our field work goals and realities.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsorship acquisitions:

  • Lead a global, virtual team of marketing professionals and consultants who will directly report to this role.

  • Lead sponsorship acquisitions across World Vision Partnership and provide global governance and coordination, bringing together all sponsor acquisition focused local and global subject matter experts and practitioners to drive sponsorship acquisition growth.

  • Build trusted relationships and lead regular collaboration and alignment with the acquisition and channel leads in the largest 8 fundraising offices to support delivery of their local sponsorship acquisition commitments.

Lead global sponsorship audience targeting:

  • Lead data-driven sponsorship prospect audience understanding and profiling that shapes marketing, channel and audience targeting decisions and increases effectiveness.

  • Lead the development and evolution of the sponsorship prospect lead nurture strategy and channel strategy across the RACE funnel.

Lead Chosen scaling across all fundraising offices:

  • Lead scaling of Chosen Invitation end-to-end in close collaboration with all the fundraising and field offices and with global stakeholders.

  • Provide global resources, tools and assets to accelerate Chosen scaling across markets.

  • Provide leadership support to relevant global stakeholders to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead testing and scaling of repositioned and alternative sponsorship offers:

  • Lead global scaling of the repositioned sponsorship marketing offer across offices.

  • Lead in-market testing of various sponsorship offers and invitations that align with the new positioning and scale successes globally.

  • Lead the global direction, definitions and positioning of various marketing offers/invitations, including Chosen and ‘traditional’ sponsorship, and provide global resources, tools and assets for scaling.

  • Lead global innovation related to sponsorship acquisition approaches across the Partnership.

  • Provide leadership support to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead scaling of sponsor acquisition driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsorship acquisitions across the RACE funnel.

  • Develop minimum experience standards for sponsorship prospect audiences based on proven best practices and data-led insights, and lead the annual updates and global scaling effectively through all fundraising offices.

  • Influence the field-facing sponsorship standards to enable the defined prospect experience.

  • Lead development of tools, resources, internal communications and guidance as required to scale the defined best practice and standards.

Provide leadership support to sponsorship marketing activities across the Partnership:

  • Provide leadership support to global brand, campaigns and content and ensure alignment with sponsorship positioning, marketing offer, messaging and audience targeting, and usage of global assets by local fundraising offices.

  • Partner with global communications and advocacy to ensure common goals and inclusion of sponsorship into their activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum 5 years of experience leading a sponsor acquisition related function within one of the largest World Vision Support offices or experience leading a marketing function focused on new customer acquisition within a global, federated organization.

  • Proven success in leading consumer marketing or fundraising campaigns and activities across multiple mass and in-person channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow marketing leads within an international organization.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Marketing, Marketing Strategy, Digital Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationships and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated, proactive and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Consumer product/experience marketing background.

  • Excellent communications skills, interpersonal skills and virtual influencing skills in English.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Director, Sponsor Experience

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsor Experience Director heads up the strategic direction of the customer experience to the existing 2.6+ million World Vision sponsors globally and is responsible for growing sponsor retention through providing an experience that inspires, empowers and delights our sponsors in order to return sponsorship fundraising income to growth (currently at $1bn annually).

This role will provide global leadership to sponsor experience and related enablers across World Vision Partnership, bringing together stakeholders from 30 local fundraising offices and global teams across a range of areas to digitally transform, annually update and globally scale the experience that is proven to drive sponsor retention and loyalty.

The ideal candidate is someone with a strong customer experience and relationship marketing background, sound proof of successful retention of existing customers at scale and a deep knowledge base of how World Vision sponsorship program works end-to-end, both from the field office and fundraising office perspective.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsor retention:

  • Lead a global team of customer experience and retention professionals and consultants who will directly report to this role.

  • Lead sponsor retention across World Vision Partnership and provide global governance and coordination, bringing together all sponsor experience and retention focused local and global stakeholders to drive sponsor retention growth.

  • Build trusted relationships and lead collaboration and alignment with the experience and retention leads in the largest 8 fundraising offices to support delivery of their local sponsor retention commitments.

  • Provide leadership support and influence into technical and field related global decisions to ensure alignment with and enablement of sponsor experience/retention objectives.

Lead global sponsor insights and profiling:

  • Lead global sponsor insights, understanding and profiling to shape the global sponsor experience and feature design and delivery.

  • Lead the development and evolution of the sponsor journey moves management strategy across the sponsor loyalty loop stages.

  • Lead identification, understanding and profiling of the high-risk sponsor groups across offices.

Lead global scaling of the digital transformation, the ‘sponsor experience leapfrog’ across all fundraising offices:

  • In close collaboration with local and global stakeholders, lead the design of the globally aligned digital-first sponsor experience, related journeys and touchpoints.

  • Actively lead the digital transformation of the sponsor experience globally, the transition from paper-first to digital-first experience and the full digitization, automation and simplification of the experience delivery.

  • Provide leadership and direction to the global Mobile App and WV United 4 sponsor portal roadmaps and sprint planning to ensure full alignment with sponsor experience ‘leapfrog’.

  • Provide leadership support to identify, design, develop and scale the new global capabilities that enable the digital-first sponsor experience.

  • Partner effectively across global teams to ensure continuous improvements to all field features and content reflect sponsor experience ‘leapfrog’ requirements.

Lead scaling and evolution of the minimum sponsor experience standards and related retention driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsor retention.

  • Lead the annual updates, evolution and global scaling of the minimum sponsor experience standards, based on proven best practices, data-led insights and field-facing child sponsorship standards, and manage exceptions effectively across all fundraising offices.

  • Provide leadership support in the definition and evolution of the enabling field-facing child sponsorship standards and manage global exceptions with fundraising offices.

  • Lead development of tools, resources, internal communications and guidance as required to scale the best practice and experience standards.

  • Ensure the globally scaled sponsor experience accurately represents the global brand, sponsorship marketing offer/invitations, the field features and fieldwork realities and the child safety guidance, and uses evidence-based impact claims and relevant global content.

  • Ensure our sponsor experience field features are regularly audited for value contribution to sponsor satisfaction and retention rates, ensuring the field is only creating what is necessary to maintain sponsor retention rates.

Lead testing and scaling of tailored treatments to high-risk sponsor profiles:

  • Lead testing and scaling of various data-led treatments to identified, highrisk sponsor profiles at times when most likely to cancel, incl. onboarding and programme completions.

  • Lead development of global resources, tools, guidance and assets required to scale successes across all fundraising offices.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in customer experience, marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum of 5 yrs of work experience leading a sponsorship marketing, product, experience or retention related function within one of the largest World Vision fundraising offices, or experience leading a marketing/experience function focused on customer retention within a global, federated organization.

  • Proven success in leading customer experience or retention campaigns or activities in digital channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow experience or retention leads within an international organisation.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Customer Experience, Marketing, Strategic Marketing, Product Marketing, Relationship Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationship and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Knowledge of digital marketing, user experience design and/or mobile app experience/product management.

  • Excellent communications skills, interpersonal skills and virtual influencing skills.

  • Understanding of World Vision’s Child Sponsorship model, both from a Support Office and National Office perspective.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Senior Advisor Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor Staff Care reports to the Director Staff Care, working closely with Staff Care team members, senior People & Culture colleagues and a wide variety of stakeholders across the organisation. The role is responsible for providing leadership and operational delivery of staff care and well-being services to the wider World Vision Partnership. This can include providing advice and delivering programmes on the overall delivery of staff care services in the areas of staff resilience, ‘Staff Well Being Education’ (SWE) programmes and Critical Incident Stress Management (CISM) to key stakeholders and counterparts in global, national, regional and support offices. The Senior Advisor will also

collaborate with the Director Staff Care and other team members on the development of staff well-being policies, standards, practice and training programmes. The role holder will also take a leadership role in the development of; staff care tools, resources for leaders, programmes for staff well-being and overall work design that reduces psychological distress and improves well-being across the organisation.

KEY RESPONSIBILITIES:

Leadership for Staff Care programmes to address specific needs:

  • Set strategic goals and ensuring timely delivery of staff care programmes and interventions as needed, in order to prevent burnout and ensure organisational agility.

  • Design, lead and implement staff care programmes and interventions in cooperation with appropriate stakeholders, with an emphasis on field facing stakeholders (e.g. national and regional DMT’s, regional and national P&C and peer support teams, field teams).

  • Provide advice, direction and counsel to Disaster Management, Security, Safety & Resilience, regional and national P&C Directors and peer supporters on Staff Care, Well-being and Mental Health issues.

  • Collaborate with multiple stakeholders to ensure that the staff care programme aligns with expected Disaster Management and Health programme outcomes and reflects the values and vison of WVI.

Capacity Building:

  • Develop and contribute training material and tools to add to existing and new capacity building programmes.

  • In collaboration with other team members, conduct SWE/CISM trainings throughout the partnership.

  • Provide input to People & Culture and Global Marketing and Communication (GMC) requests for related Staff Care material for Partnership-wide distribution.

  • Help create promotional staff care materials on coping with and accepting of living with new, longer-term life-changing realities.

  • Attend online regional peer support meetings, listen for needs and themes, and provide continued education related research on stress and well-being.

Relationship Management:

  • Act as a knowledge resource for the promotion of sound Staff and Self Care, focusing on healthy employees, healthy working relationships and a healthy work environment, for National Offices, Regional Offices and Response operations.

  • Regularly liaise with counterparts and key stakeholders, Regional and National, Global Centre P&C colleagues, and SO P&C Directors.

  • Actively learn from and contribute to internal and external fora, working groups and networks related to Staff Care, Well-being and Mental Health.

  • Collaborate with the P&C Total Rewards team and advise as needed to identify appropriate resources from external providers which can be used for physical and mental health services in WVI.

Provide support and guidance to field facing offices:

  • In collaboration with P&C Total Rewards and other stakeholders, help offices develop policies and guidelines relevant to current contextual events on promoting work-life balance, time off and vacation planning, caring for self as leaders, and caring for staff, etc.

  • Lead education sessions based on needs, for national, regional and support offices on topics such as coping with stress management, grief & bereavement.

  • Collaborate closely with stakeholders and counterparts in guiding national offices in developing guidelines around promoting vaccinations among staff, identifying benefits and perks for motivational purposes, managing long term sick leave, and reviewing grief and bereavement policies.

  • Provide peer support services to staff member(s), groups, teams and units in World Vision.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 5 years of humanitarian aid or development working experience.

  • Experience in developing wellness/resilience programmes on a national or regional level.

  • Experience in writing guidelines and policies.

  • Experience in managing and leading projects.

  • Experience in staff care / stress management in relation to contemporary challenges faced by INGOs.

  • Trained and experienced peer supporter.

  • Bachelor’s degree in social work, psychology, human resources, counselling or equivalent.

  • Formal training or an applied working knowledge in critical incident stress management (CISM) or an equivalent in Psychological First Aid.

  • Fluency in English.

Preferred:

  • CCISM certification.

  • Experience in training development and implementation.

  • Strong communication skills.

  • Proven skills in collaborating with a large group of stakeholders.

  • Preference for candidates with additional language skills such as French, Spanish or Arabic.

Work Environment/Travel:

  • Dependent on Partnership travel guidelines.

  • Position to be home based, anywhere.

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