Finance Assistant – BR and CAL Centralization

PURPOSE OF THE POSITION:

This position will be responsible for performing bank reconciliation and cost allocation data processing, review and analysis. By using data consolidation and reconciliation tools such as SunSystems Bank Reconciliation Manager module, and Cost Allocation PMQA Tools, this position will perform tasks on behalf of the Field Offices as part of GFS centralization support for the field.

KEY RESPONSIBILITIES:

Reconcile bank accounts on behalf of Field offices using the automated procedures of the Sun6 Bank Reconciliation Manager utility.

This includes but is not limited to:

  • Directly accessing Field offices’ bank statements (thru bank’s online facility) and cash ledger in Sun6.

  • Loading all required data in Sun6 and managing the reconciliation of accounts using Bank Recon Manager Facility.

  • Extracting all reconciling items in Sun6 using PMQA template.

  • Analyzing and monitoring bank reconciling items. This includes close engagement with FOs (and or region) to clear these items.

  • Assisting the FOs on the accounting entries needed to clear bank reconciling items.

  • Posting of final bank reconciliation reports in the FFR database and communicating with FOs.

Identify, raise/flag, follow-up and clear differences on the bank account balance and the office’s financial records as part of internal control:

  • Prepare and review the Cost Allocation PMQA tools design template on the 1st week of each month.

  • Run the Cost Allocation (CAL) review and reconciliation tool and ensure that the control figures are consistent accurate.

  • Perform Ledger Import and Ledger Import Validation.

  • Run LEH Validation Tool before final posting.

  • Run the Cost Allocation Reconciliation Template when necessary.

  • Prepare issue logs for all issues encountered during the CAL run period.

Test and analyze Field Office bank accounts and SunSystem financial data to prepare an office to ‘go-live’ on the GFS BR Centralization.

Assist the Field Office and the lead in implementing Cost Allocation Centralization for each office.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors’ degree in Accounting or Finance

  • Knowledgeable in Microsoft Office particularly Microsoft Excel

  • Knowledgeable in preparing Bank Reconciliation Reports

  • Keen to details, willing to learn and do routine tasks, willing to extend long hours, as needed

  • 1-2 years of experience in Accounting and Finance

  • At least 1 year experience doing bank reconciliation or working on financial accounting

Preferred Skills, Knowledge and Experience:

  • General knowledge of Financial reporting.

  • Ability to extract data, retrieve and analyze financial information.

  • Possess advance learning of Microsoft Excel.

  • Ability to work in fast paced team environment & strong analytical / problem solving capabilities.

Accounts Payable Assistant

PURPOSE OF THE POSITION:

The Accounts Payable Assistant is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) SSC in the South Asia Pacific Region.

KEY RESPONSIBILITIES:

  • Responsible for processing all purchases (supplier invoices) and refunds (credit notes).

  • Analyzing purchases by expense type.

  • Obtaining invoice authorization.

  • Match invoices with purchase orders, where applicable, purchase order requisitions, where applicable, and evidence of receipt of goods or services.

  • Reconcile supplier accounts and resolve differences.

  • Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

  • Monitor accruals for management accounts.

  • Assist with purchasing, cash management and budgeting.

  • Receiving and review supporting documentation from Global Centre, validate policies and procedures and recommend improvements.

  • Disbursing petty cash by recording entry; verifying documentation.

  • Maintaining historical records by microfilming and filing documents.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor´s Degree, preferably in Accounting or Finance.

  • At least 6 months work experience.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Global Story Hub Librarian

*Please submit your CV in English.

PURPOSE OF POSITION:

Reporting to the Manager of Content Collaboration and Alignment, the Global Story Hub Librarian is responsible for maintaining the daily operations of the Global Digital Asset Management system so that it is accessible to all WV staff and populated with current, properly catalogued visual assets. Responsibilities include ensuring that this system is operating correctly as well as ensuring that new assets are catalogued and loaded into the system efficiently.

As part of the Global Content Team within Global Marketing and Communications, this role will support the Partnership strategy “Our Promise” by ensuring timely and easy access to content aligned with the strategy. The overarching purpose of the Global Content team is to showcase and distribute strategic content that is easily accessible through current and emerging technologies.

Regarding asset management, this role will conduct primary and secondary captioning, cataloguing and archiving of photo, video, audio and text resources in the Digital Asset Management (DAM) system. The role will work closely with Regional Office (RO) Content Specialists, National Office (NO) Communicators and ADP staff, ensuring that visual assets are uploaded and catalogued correctly, in a timely manner.

Regarding systems operations, this role will interact with the external provider to ensure that all terms of the agreed service level agreement are met, will provide Partnership users with access and training, will resolve level 1 service issues, and will work the vendor to ensure other 'help' or 'approved custom request' issues are solved.

Regarding content curation, this role will contribute to the global digital collaborative curation process coordinating across each major support office to work closely with their admins to ensure that there is one unified set of core collections for each area of World Vision’s strategic priorities.

KEY RESPONSIBILITIES:

  • Perform quality assurance reviews and edit, catalogue, tag and upload digital assets received from participating offices and contacts. Assure accurate meta data according to agreed protocols. Complete tasks in a timely manner and maintain consistent flow of assets through all work processes into the staging and final libraries.

  • Contribute to global, collaborative curation process. Working closely with stakeholders to ensure there is a core set of collections that are aligned to World Vision’s strategic priorities. Identifying high value content, updating collections and refreshing collections to ensure that the best content is easy to find.

  • Respond strategically to user requests for specialized or complex searches: clarify intent and needs, make suggestions and problem-solve when appropriate; deliver requested assets in a timely manner.

  • Archive and maintain accessibility to aged assets according to established procedures.

  • Report on library usage - assets created, accessed, used, archived, etc.

  • Collaborate with user community and DAM Manager to refine, clarify and document protocols and processes; train and support users on system access, advanced feature use, etc.

  • System administration & maintenance - allocate user accounts, monitor storage usage, review & report on system performance issuess, perform system maintenance tasks in coordination with vendor, and other system support tasks as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or equivalent experience in communications, marketing, information science, computer sciences, library science, multi-media studies, or other relevant discipline.

  • Excellent computer skills, including MS Office suite, intranet and internet, and database applications.

  • Demonstrated experience in cataloging, indexing and use of digital library / archive metadata standards.

  • Basic knowledge of SAAS (software as a service) use and administration.

  • Three-four years of business experience as digital librarian in a non-profit organization, preferably World Vision.

  • Experience in working with all types of multimedia formats.

  • Excellent computer skills, including MS Office suite, LN, intranet and internet, and database applications

  • Excellent skills in digital asset editing tools (e.g. Adobe Photoshop, Media Processing Technology, Lightroom etc.)

  • Demonstrated talent in photo and video editing; able to identify compelling / powerful images, videos and other visual and narratives.

  • Effective in written and verbal communication in English.

Preferred:

  • Keen cross-cultural understanding.

  • Knowledge of intellectual property and copyright issues.

  • Strong oral and written communication skills.

  • Excellent understanding of the processing of photo and videos.

  • Excellent knowledge of creating, retouching, optimizing and delivering imagery across multiple channels.

  • Demonstrable understanding of working with and on taxonomies and metadata.

  • Experience with Cortex Digital Asset Management (by Orange Logic).

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

  • Flexibility is required to work outside of normal office hours to accommodate meetings with staff based in other timezones.

Record to Report (R2R) Team Leader Tower 1

PURPOSE OF THE POSITION:

To support transactional processes within Tower 1 of Record to Report (R2R), from receipt to posting of journal entries to account allocations; as requested by customers, timely and correctly according to Month End and Year End calendar deliverables, and ensuring compliance to all internal controls, Partnership Finance Manual and General Accounting principles.

KEY RESPONSIBILITIES:

  • Supervises and coordinates the tasks and deliverables of General Ledger Assistants in performing accounting transactions from receipt to posting (including, but not limited to, budget upload, journals, adjustment, reversal & reclassifications, account allocations, split billing clearing, intercompany accounting /pre-approvals and other general accounting tasks) ensuring accuracy, completeness, timeliness and consistency with WV policies.

  • Support the R2R Global Manager Tower 1 in staff development and training –

  • Conduct performance reviews; coach and mentor staff members; help identify and support development needs.

  • Act as back-up and/or the lead of the team on behalf or absence of the R2R Global Manager Tower 1.

  • Act as Tier 2 for requests, issues, questions or concerns raised for processes within Tower 1 (i.e. invalid code combinations, issues on posting date vs transaction date, amounts discrepancy, etc.) and assign the same to team members, as appropriate.

  • Review and post journal entries, adjustments and reversals.

  • Support continuous improvement processes and the development of better tools to strengthen General Accounting operations including global initiatives, particularly processes within Tower 1.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor´s degree with a major in accounting, finance, or business administration.

  • Minimum 3 year experience supervising a team.

  • Good command of written and spoken business English.

  • Functional knowledge of general accounting standards and transactions recording.

  • Good interpersonal skills and ability to communicate at all levels.

  • Ability to perform and direct root cause analysis over various transactional issues.

  • Demonstrated strong work ethic and flexible hours as needed; ability to drive results and meet strict deadlines.

  • Good knowledge and understanding of Generally Accepted Accounting Principles (GAAP).

  • Proficient in MS Office applications and any accounting ERP solutions.

  • At least 3 or more years of experience in General Ledger (Record to Report) processes.

  • Ability to promote teamwork in a virtual team environment.

  • Six Sigma certification preferred (yellow or green belt).

Preferred Skills, Knowledge and Experience:

  • Detailed-oriented

  • Collaboration

  • Teamwork spirit

  • Continuous Improvements knowledge.

  • Organizational and effective time management skills.

  • Experience in interfacing with the business from a Shared Service Centre, preferable.

Finance Analyst, FPRA-GC

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position provides key financial planning and analysis to Financial Planning, Reporting, and Analysis – Global Centre (FPRA-GC) team and various ExL groups/GC departments. This position will create and analyse complex reports, dashboards, and analysis along with engaging in the planning, budgeting, and forecasting processes. This position requires the use of analysis tools like advanced Excel knowledge, Power Pivot, Power Query and Power BI. This person will liaise with designated FPRA-GC management within the organization.

KEY RESPONSIBILITIES:

  • Provide timely financial analyses and reports for specific ExL groups/GC departments as assigned by FPRA-GC Manager/Director. This also includes creating and designing ad-hoc analysis and reports. Collaborate with Datawarehouse team to ensure data models used in the analyses and reports are accurate and meets the needs of the users. The focus is on continuous improvement of existing reports, creating and providing new/emerging analysis.

  • This requires the use and understanding of tools like OLAP, Excel, Power Query, Power BI, and Smartsheets. This also requires an understanding of different partnership data sources (PBAS, SunSystems, Horizon, Our People, Adaptive, etc) and how these relate to each other.

  • Review and validate monthly GC GL information that is loaded into Adaptive Insights for use in FPRA-GC reports and provide GC leadership with a view of the financial status. Coordinate with Corporate Accounting and/or other GC departments to resolve discrepancies and other issues.

  • Assist with monitoring and review of budgets, forecasts, and actuals of GC departments through development and use of tools and reports/dashboards. This includes bilateral projects, PBAS commitments, and chargebacks. Provide variance explanations to FPRA-GC BPs and senior leadership.

  • Coordinate with FPRA-GC BPs in developing and executing the annual planning and budgeting processes including chargebacks. Develop and maintain financial models, forecasting tools, and other analytical tools for business segments.

  • Other duties as assigned by the FPRA-GC Manager/Director.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 3 - 5 years of experience in Finance or Accounting, preferably in a non-profit environment.

  • Can thrive in a multi-cultural, geographically dispersed work environment.

  • Able to work with several functional managers or stakeholders.

  • Advanced skills in Microsoft Applications especially Excel and PowerBI.

  • Proven ability to analyse data in order to provide clear summaries and insights, and the ability to recommend solutions and correction to errors and data integrity issues.

  • Bachelor’s degree in Accounting / Finance.

Preferred Skills, Knowledge and Experience:

  • Preferably 2 years of minimum experience in Financial Reporting and Analysis.

  • Certification in Advanced Excel, PowerBI and PowerPoint Presentation is preferred.

  • Proficiency in using Smartsheets, Microsoft Forms, and Sharepoint is preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Finance Assistant, FPRA-GC

PURPOSE OF THE POSITION:

Perform accounting, reporting, and administrative tasks to ensure that costs are charged appropriately and accurately to WVIT or its stakeholders and clients. Ensure that all charges and expenses are within policy, agreed budgets and reasonable ranges. Deviations to policy or budgets must be identified and escalated. This position must ensure confidentiality as information may include salaries and benefits, and other confidential materials.

KEY RESPONSIBILITIES:

Settlement Advice System Management:

  • On behalf of WVIT and other departments that may be assigned, ensure that all Pre-Approvals (PA) and Settlement Advices (SA) are created in the Settlement Advice (SA) System in an accurate, complete and timely manner.

  • Review historical expenses and pre-approvals against current year approved budgets.

  • Engage with department managers and stakeholders to validate information on pre-approvals prior to creation of the PA.

  • Maintain and manage the master list containing budget information and pre-approval information.

  • Create pre-approvals when all information has been collected and validated.

  • Prepare variance analysis between PA amount in the PA master list versus the actual expenses charged against the PA.

  • For settlement advice requiring manual approval (those charges above the approved PA), review the costs/expenses charged against the PA and determine if the expenses are acceptable, according to policy and within the agreed terms.

  • Recommend for approval or disapproval.

Accounting:

  • Prepare journal entries for all SAs against Support Office and ensure that eligible incurred costs are transferred to the support offices thereby minimizing the risk for WVIT having to bear unfunded costs.

Chargebacks and Direct Charges:

  • Ensures that expenses are charged back to the appropriate departments in accordance with the chargeback policy, the approved budget/chargeback, and in compliance with agreed terms of reference or support documents.

  • Maintains and monitors the master file of all approved chargebacks.

  • Ensures that all expenses charged out are recorded accurately.

  • Must be able to identify trends and patterns, and be able to detect any deviations from the usual expenses. Investigate to ensure that a charge is accurate and acceptable.

  • Train and assist departments in using or understanding the PA-SA and chargeback processes.

Year End:

  • Ensure interoffice risks are minimized and expenses are charged accurately and completely by sending or receiving offices and that year end balances are accurately disclosed for year-end closure and consolidation at GC level.

Reporting and Analysis:

  • Prepare reports and analysis that may be assigned by the team.

Others:

  • Provide overall admin support to the team specifically during team meetings and trainings.

  • Provide support to FP&A Manager on process improvements and documentation.

  • Prepares business processes and capacity building materials (if needed).

  • Perform all other duties that may be required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Typically requires 2-3 years of experience in Accounting and Finance.

  • Good understanding of accounting intercompany transactions.

  • Strong proficiency in Microsoft Applications like Excel, Word, PowerPoint and Teams.

  • Strong troubleshooting and problem solving skills.

  • Able to work with people from diverse cultural backgrounds.

  • Bachelor’s Degree in Accounting, Business Administration, Finance or equivalent work experience.

Preferred Skills, Knowledge and Experience:

  • Experience in Power Query, Power Automate, Smartsheets, and PowerBI

Child Sponsorship Business Coordination Partner

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The CS Business Coordination Partner contributes to the communication and implementation of a portfolio of initiatives and processes with Field Offices and/or Support Offices. It is responsible for the development and maintenance of close and effective work relationships with field/support offices participating in the initiatives/processes, and for communicating and coordinating activities. It serves as the point of contact to connect the GC project teams and the participating offices.

The role involves cooperating with key people from the project management group of the Sponsorship Global Coordination Services team (SGCS), and collaborating with specific group of RO/NOs/SOs in order to achieve objectives of multiple projects/processes supported by the SGCS. It supports the planning, monitoring, dissemination and reporting requirements of the SGCS. It provides streamlined communication and centralized coordination for/with Field Offices / Support Offices to achieve the objectives of multiple projects and initiatives.

KEY RESPONSIBILITIES:

Project implementation, communication & representation, conflict/problem identification and resolution, and risk management:

  • Work directly with field/support offices and the project management services group of the SGCS to complete planned activities within established timeline and through agreed process. Contribute to the overall success of the portfolio and program objectives of the SGCS.

  • Monitor and report to project coordinator/manager the progress of multiple activities, including follow-up and tracking of responses and submissions of required project documents.

  • Assist project management services group in gathering and analyzing information for project reporting and work planning.

  • Apply communication tools, protocols and processes to help develop and maintain positive customer relationships with participating field/support offices.

  • Disseminate project information to participating offices.

  • Provide regular updates to the participating RO/NO/SO about project/process status, progress, issues.

  • Organize, prepare and facilitate regular and ad-hoc face-to face or online meetings and activities with field/support offices.

  • Bring to GC project meetings the interests, request, questions, concerns of participating offices.

  • Escalate to Manager and project leads all issues, support needs, business risks that emerge from activities and engagements with participating offices.

  • Coordinate with field/support offices the implementation of work-around/resolution to address issues or manage risks, including connecting GC teams with the field/support office.

  • Perform other duties as may be required by the project with approval from manager.

Contribute to work planning, improvement of work processes/tools, and development of the CS Business Coordination Partners group:

  • Participate and actively contribute in the regular integrated work planning of the CS Business Coordination Partners Group.

  • Support the periodic review of the processes, protocols, templates, tools used by the group by providing feedback, sharing lessons and recommending improvements.

  • Participate in service quality reviews; Assist manager in implementing improvements or changes.

  • Train or coach new CS Business Coordination Partners or other team members – develop and implement training/coaching plan as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Business Administration or Management or related field.

  • Diploma or course in Project Management, Management or related field

  • 3 to 5 year experience in project management or coordination or related role in a multi-national or INGO

Preferred:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge and skills in planning and project management. Use of generally accepted project management tools.

  • Proven knowledge of project management, including 2 or more years managing projects.

  • Diploma or certification in project management desired.

  • Strong analytical, organizational, problem solving and time management skills. Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities. Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.

Business Intelligence Analyst/Developer III

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The position will perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • May lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • Work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • Lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 5-7 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 2+ years of related hands on experience as Data Scientist in real-time projects.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java.

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Business Intelligence Analyst/Developer

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Two positions available.

*Please submit your CV in English.

PURPOSE OF POSITION:

Perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

  • Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • Lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • May work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • May lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 7-10 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 4+ years of related hands on experience as Data Scientist in real-time projects.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java .

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Sponsorship Production Operations Coordinator

*Please submit your CV in English.

PURPOSE OF THE POSITION:

  • Platform & tool integration

  • Quality & process refinement

  • Innovation focus

The Sponsorship Production Operations Coordinator is a significant and emerging leadership role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This forward-thinking, solutions-focused coordinator will lead the exploration, successful integration of platforms and tools and process refinement for the production workflow of 5+ annual publishing projects for 20+ countries with different requirements and language needs.

These projects leverage best-in-class design automation to produce mailed and digital annual reports, cards and letters to child sponsors in multiple language combinations, as well as new emerging bodies of work led by market insights and sponsor needs.

The Sponsorship Production Operations Coordinator will be integral to the end-to-end solution design, manage exploration, testing and implementation and effectiveness, as well as identify business technology needs and gaps, define requirements and work with internal partners and external vendors.

They will also be responsible for the quality assurance program and process refinement of the team’s production activities and workflows. This involves working with multiple stakeholders to assess needs and data, establish key performance standards, procedures and tools, test and model projects, and implement agreed, effective processes.

They will report to the Child Sponsorship Content Team’s Operations & Production Manager and will also lead their own small team of production coordinators and specialists to meet the production team technology needs.

The Sponsorship Production Operations Coordinator should be an effective OIC if the Operations & Production Manager is on leave. While this role requires strong knowledge of technological solutions, it is firmly based in business analysis and process refinement.

Mange successful and effective platform and tool integrations for a global publishing production team, ultimately helping child sponsors understand the impact they are making possible for children in poverty.

Oversee the quality assurance program of these projects and continually refine team processes.

Use best-in-class design automation and workflow management tools to achieve team goals.

Work with internal business partners and external vendors to meet platform/tool production needs.

Lead an effective small team of your own that’s focused on performance, staff care, regular feedback and a positive can-do culture.

Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

Help improve processes, input into team strategy and be an integral part of the Child Sponsorship Content leadership team.

Be part of a fun, exciting content team that’s breaking new ground in how we develop and deliver impact communications to sponsors… helping sponsored child tell their stories and helping sponsors understand the impact they’re making possible for children in poverty.

KEY RESPONSIBILITIES:

Lead the requirements gathering for platforms and tools to enhance production workflow process:

  • Lead gap analysis and development of Business Requirement Definitions.

Identify, select and manage vendor platforms and tools for production workflow processes:

  • Based on clearly defined business needs, create RFP and manage RFP process.

  • Lead analysis and requirements assessment of vendor proposals.

  • Manage vendor selection process, in consultation with Child Sponsorship Content Director and the Operations & Production Manager, as well as other relevant stakeholders and vendors.

  • Develop super user knowledge for application production workflow and operations.

  • Define requirements for workflow implementation, and any configuration needed.

Test and transition management of workflow platform and tools:

  • Set up and configure existing and new platforms and tools.

  • Test all platforms and tools ensuring readiness for production.

  • Take over management of solutions from vendor(s).

  • Monitor processes and performance (bugs, defects, enhancements).

  • Maintain platforms and tools, upgrading and adapting as necessary to ensure function and fit for purpose.

  • Clearly define and document vendor relationship and SLAs.

Lead and provide technical support and training to enable user success on all workflow platforms and tools:

  • Lead and manage onboarding of operations team in the successful use of workflow and tools.

  • Lead and manage development of required training and knowledge management materials for all technology solutions.

  • Lead and provide training to users.

  • Support staff to effectively and efficiently perform their duties, manage time and coverage, and meet work quality standards.

  • Backstop staff and other team members as need to ensure Business Technology needs and standards are met at all times.

  • Provide analysis and expert advice to Production Workflow Design, technology solutions identification, vendor requirements and options, and business implications of technology solutions and application.

  • Manage and provide technical support for business technology needs.

  • Continue to monitor business requirements and solution fit, updating, adapting, and adding solutions as needed to meet changing business needs.

Lead ongoing production quality assurance (QA) program to support quality outputs:

  • Determine and agree in-house quality procedures, standards and specifications.

  • Assess user and customer requirements.

  • Propose and secure agreement on user and customer service standards.

  • Establish and implement a concise QA program for both child sponsorship and business performance including creation and roll-out of key performance indicators/metrics across production.

  • Establish, implement and manage quality criteria and checks for child sponsorship data across all data requirements across all programs under production services prior to production merging.

  • Support ongoing production services process design (across production services products) including gap analysis, optimisation, and design, with a lens on quality assurance.

Lead continuous improvement initiatives:

  • Identify and implement data and user-accepted data tools needed to monitor, measure, and support production workflow.

  • Develop and document requirements for the data and data tools, and consult with stakeholders and align dependencies.

  • Provide necessary training on tools and processes.

  • Provide necessary setup and configuration of tools and processes.

  • Monitor production QA processes and identify gaps.

  • Lead and coordinate data and tool testing.

  • Validate workflow implementation.

  • Provide ongoing data analysis and technical advice to Production teams to support effective workflow design and monitoring.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, IT, Computer Engineering, Business Technology, Data Analytics or related field. (Diploma or training in these fields may be considered for candidates with highly applicable work experience.)

  • Proven success managing business technology selection and development processes.

  • Highly developed business process analysis skills.

  • Strong capacity in business technology and solutions, with broad knowledge and understanding of business solution tools and platforms.

  • Ability to monitor and support staff, including facilitating conflict resolution, representing staff needs to leadership, and providing peer support and mentoring.

  • Demonstrated ability to objectively assess business needs and fit solutions to the specific business requirements.

  • Expert level proficiency with MS Office, Visio, Office Timeline, and IT platform required.

  • Very high attention to detail.

  • Proven expertise in data analysis and modelling.

  • Proven success managing QA processes and projects.

  • At least 4 years of experience in increasingly responsible business technology roles. (IT roles or other closely related experience may be considered if they involved a strong focus on business processes, platforms and operations.)

  • At least 2 years of experience managing people.

  • Experience coordinating technology RFP processes.

  • In depth understanding of complex business processes.

  • Knowledge of quality frameworks and experience in application of continuous improvement methodologies in operations.

  • Fluent-level spoken and written English capacity.

Preferred Skills, Knowledge and Experience:

  • Proficiency in Kissflow and Jupiter.

  • 3-5 years of experience in increasingly responsible roles in Business Technology, marketing or sales.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time, once safe to do so.

Business Analyst II

*Position locations: Philippines, Malaysia or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Any kind of Business Analyst certification.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Preferred Skills, Knowledge and Experience:

  • Critical thinking and problem solving.

  • Basic SQL Query.

  • Experience in requirement gathering, analysis, and writing user stories.

  • Experience in Quality Assurance.

  • Experience in Customer Support.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Global Business Support Desk Lead for Shared Services Centre

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position will be responsible for supporting Level 2 (and Level 1 if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so she/he will monitor SLA performance and will follow up on internal indicators. She/he will create reports and coordinate with manager process review and changes to ensure services are provided as requested.

She/he will also support the development of quality controls and will monitor execution to create and maintain information that will lead to continuous improvement plans in the team. He/she will as well support excellence in customer service. She/he will supervise the team members and processes under the scope.

The Business Support Desk (BSD) Lead is responsible for ensuring that all incidents reported are categorized and allocated efficiently and correctly. He/she will supervise the BSD personnel attending to the customers. Be a part of the agents under his/her supervision success by working with them to ensure individual KPI goals are being met. To manage the performance of Level 2, (and Level 1 if needed) services & support the clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.

The BSD will supervise the BSD agents or staff assigned to the different services (6-8), promoting crosstraining and cross-collaboration. Based on the roll-out schedule and volume per customer, the number of BSD agents is expected to grow globally to 20 in the short term and to approximately 40 in the long term.

The Lead will have amazing monitoring skills by reviewing ticket queues, overseeing agent skills to ensure service level agreements are being met and exceeded. Will maintain close contact with peers at different SSC locations to generate synergies and share best practices.

The BSD Lead must be a hands-on expert for his/her team and the internal and external customers.

To accomplish the job purpose, the person will be the responsible for complying with the Customer Service protocols and all its components, keep them up to date, well documented and implementing improvements when appropriate

KEY RESPONSIBILITIES:

  • Provide leadership in administration of all components of processing identified transactions in the SLAs and all appendixes attached to those.

  • Lead and Manage local BSD Team. This will include responsibility for the teams cross training and collaboration, team development, performance management, capacity building and operational oversight of the BSD team.

  • Responsible for internal quality control, reporting and process improvement. This will involve leading the identification, development and recommendation of solutions for continuous improvement within the global BSD process.

  • Metrics and Indicators - Ensure that customer expectations in regards to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

  • Out of scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers’ requests, specific data uploads, help with training requested by a third party, and others that may arise and not limited to the examples mentioned here.

  • Internal Process owner – Provide subject matter expertise on the maintenance and development of internal processes. As the owner of the process, he or she will have the ultimate responsibility for the performance of a process in realizing its objectives measured by key process indicators, and has the shared authority and ability to suggest document and make necessary changes.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Technical or University qualification in administration, customer service, or related field.

  • 3-5 years post university experience or equivalent work experience.

  • The scope of this position requires that the incumbent is an experienced professional with at least 3 years’ experience in contact centers, customer service, shared services, including at least 1 year in a leadership or management role.

  • Solid relationship building skill set, both internal and with internal customers.

  • Experience with ERPs and CRMs or related tools.

  • Experience with specific processes relevant to WV Operations and NGOs recommended.

  • Strong presentation abilities and impact while addressing the customers with information, reports, and other relevant data.

  • Green belt.

  • Customer Service.

  • Full command of English language (written and spoken).

  • Desirable: Spanish, French, or Portuguese (written and spoken.

Preferred:

  • Listening skills

  • Service orientation

  • Decision making skills

  • Communication skills

  • Negotiation techniques

  • Conflict resolution

  • Time management

  • Self-directed

  • Ability to work and supervise remotely

  • Customer Service

  • WV processes

Knowledge of sourcing and purchasing Strategy:

  • P2P Process

Knowledge of WVI

  • Policy and procedure

  • Finance knowledge

  • System knowledge

  • Product knowledge

Fluent in spoken and written business English. Spanish highly desirable, Portuguese and / or French desirable.

Contact centres, customer relationship management, business analytics, shared services centres, training.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

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