Analyst - Business Process Solutions

*Preferred position location: United Kingdom, Taiwan, South Korea or Hong Kong. Other locations to be determined by home country of successful candidate in the Asia Pacific Region, Europe or where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Senior Programme Manager- Global Fund Somalia

Senior Programme Manager- Global Fund Somalia

Salary: £36, 994 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes, Flexible working arrangements will be considererd

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Vision UK is recruiting an experienced Programme Manager to lead an established Global Fund grant that provides essential TB services in Somalia through a consortium of partners. This is an exciting role which focuses on achieving impact in a fragile context whilst complying with the donor policies.

We are looking for a candidate with experience of managing large and complex grants in a humanitarian or development environment. They will have both programmatic and financial management experience, with the skills to manage relationships with implementing partners government representatives and the donor. Experience of managing risk and applying monitoring systems is also required.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 27th June 2021

Interview Dates: 6th or 7th July 2021

Please note that if the response for this role is higher than anticipated, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Senior Marketing Officer (Legacies)

Senior Marketing Officer, (Legacies)

Salary: circa £27,000 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to take your fundraising and marketing career to another level and use your skills where they really matter?

We have an exciting opportunity for an exceptional direct marketing professional to join the Legacy and Gifts in Memory team within our Fundraising Group.

 You will be self-starting marketing professional, able to deliver exciting new marketing campaigns and collateral to promote the importance of legacy giving and inspire supporters and the public to consider leaving a gift in their Will to World Vision. You will be able to manage the implementation of legacy communications, campaigns, supporter journey development, audience insight and analysis and stewardship activities, ensuring that activities are executed according to agreed timelines and budget, and that the supporter experience is at the core of all the work delivered.

Working across a range of key fundraising campaigns each day in this role will be different – from creating concepts, developing creatives and producing digital content for our website, through to agency management, data selection, analysis and insight.

As a senior member of the team, you'll be a strategic thinker who can shape and execute fundraising strategies and line manage marketing team members. You see the bigger picture but have an eye for detail and fantastic relationship-building skills. You'll be confident working with data and carrying out rigorous testing to prove the impact of campaigns and innovations through detailed data analysis to understand supporter behaviour, measure results and capitalise on future activities and campaigns. And you’ll have an understanding of digital and multi-channel marketing to maximise fundraising income.

To perform well in this role, you’ll need:

  • Experience gained in a fundraising, direct marketing, or digital marketing role preferably in the Legacy sector.

  • Strong project management skills in order to deliver end-to-end marketing campaigns.

  • A track record in analysing direct marketing results and using insight to drive innovation and improve campaign performance.

  • Experience of delivering integrated marketing campaigns across a range of channels including direct mail, online, email, and social media

  • The ability to work independently to drive innovation, creativity, and results.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 23 June 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Systems Analyst, Customer Success

*Preferred position location: United Kingdom. Other possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Paid Media Officer

Paid Media Officer

Salary: £25,650 per annum (pro-rata), depending on experience + good range of benefits

Contract: Fixed Term (6 months) 15 hours per week

Based: Milton Keynes and homeworking

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Looking to take your career in Digital Marketing to another level and utilise your skills where they really matter?

We have an exciting opportunity for a Paid Media Officer to work as part of a dynamic marketing structure to build and iterate our digital campaigns to our current supporters through online paid media advertising.

Joining the organisation at a key moment in our digital transformation programme, and being part of an innovative, growth mindset, and fun Digital Products team youll be leading on the technical delivery of our paid advertising component to go alongside the C.80 campaigns we deliver each year, helping to inspire our supporters, increase conversion and raise additional funds.

Working with campaign leads, marketing automation teams and internal paid media stakeholders, youll bring your expertise to our campaigns - leveraging industry best practice knowledge, progressing internal data and system opportunities, technical knowledge of campaign setup, and a test and learn approach to drive forward our paid media advertising. The role will be responsible for managing, optimising and growing the paid media activities in the department.

The job offers a fantastic opportunity for someone who is always looking to improve ways of working, is a creative thinker and enjoys seeing their ideas through to implementation. Youll have the biggest impact by creating fantastic social and display ad creatives that have a positive ROI for existing supporters as well as reaching targets for acquiring new supporters.

About you:

  • You have an eye for detail as well as being able to see the bigger picture and are able to demonstrate the impact and improvement of approaches over time.

  • You’re passionate about digital technology, seeking new trends, ideas and ways to do things better.

  • You have a ‘can do’ attitude, helping to create an environment that fosters collaboration, through building good stakeholder relationships.

  • You’re customer focused, and have had experience in analysing behavioural data and leveraging insights in order to increase customer satisfaction, engagement and conversions.

  • You’re an excellent communicator, able to work with a variety of stakeholders both face-to-face and remotely.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension and a generous holiday entitlement.

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: Friday 25th June 2021

Interview Dates: W/C 5th July 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

Please note-No agencies please.

Regional Finance Manager - MEER, VisionFund International

*Preferred position location: United Kingdom. Other possible locations: Armenia, Kosovo, Montenegro or Serbia where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Regional Finance Manager (‘RFM’) leads and manages the execution of the VisionFund 2030 Strategy for finance in the region. The role is responsible for all regional microfinance institution (MFI) finance-related issues and works primarily with, and mentors, the MFI CFOs, who have a matrix reporting line into this position. The RFM is responsible for ensuring proper controls, policies, procedures, reporting standards, and best practices are in place in the MFIs. All efforts will be made to provide global solutions to improve MFI finance processes.

The RFM reports into the Regional Head MEER and has a matrix line into the VFI CFO.

KEY RESPONSIBILITIES:

  • Acts as a board and committee member on MFI boards in the region to drive performance and accountability in the MFIs and influence other board members on the adoption of VFI’s strategy.

  • Attend MFI ALCO and Risk Committees.

  • Oversee monthly management accounts process. Responsible for review and sign off of monthly MED reporting and balance sheet reconciliations. Assist in monthly MFI performance reviews.

  • Provide accounting technical support to MFI CFOs.

  • Direct the MFIs planning and budgeting process to ensure the MFIs strategies and plans are aligned to VFI, have financial integrity, and are achievable. Sign-off MFI budgets.

  • Responsible for improving the quality and controls of the Financial and Accounting processes in the MFIs. Day-to-day support of Sun6 project teams in MFIs.

  • Responsible for the implementation of the VFI Finance Manual in the MFIs. Responsible for approving and agreeing any exceptions to this.

  • Ensure the MFI staff receive appropriate training in Finance and Accounting. Ensure suitable induction, training and performance assessment of new MFI CFOs. Input into MFI CFO performance agreement.

  • Implement Risk Management policies within the MFIs, including board approved Risk Management Frameworks and Risk Appetite Statements, and Risk Registers. Ensure Audit & Risk Committees meet regularly.

  • Oversee liquidity and funding needs of the MFIs including the giving of early warning indicators; updating the Global Lender Covenant Tracker; ensuring compliance with regulatory requirements; production of 12-month cash flow forecasts; running of MFI ALCOs and participation in MFI funding calls.

  • Perform on-site financial and strategic reviews and due diligences on MFIs. Other ad hoc strategic projects as required.

  • Oversight of all CFOs of the MFIs in the region with a dotted reporting line.

  • Engage with internal and external Auditors over key audit findings, and work with management and hold them accountable for resolving identified issues.

  • Engage with World Vision's (WV's) National Directors (NDs) in the region to influence integration between VFI and WV in the field.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Deep financial analysis and accounting understanding, preferably with some audit background.

  • Knowledge and experience (minimum of 6 years) in the microfinance and/or banking sectors.

  • Understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk as well as bank funding processes and contracting.

  • Must be experienced in managing effective support of accounting computer software systems including Sun6.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Able to balance Christian values with commercial practices.

  • Degree in Finance or Accounting.

  • English Fluency.

Preferred Skills, Knowledge and Experience:

  • MBA or CPA preferred.

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; good communication and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 50% of the time.

Global Infrastructure Services Engineer

*Position position location: Kuala Lumpur, Malaysia or Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Engineer role is responsible for developing secure and highly available global computing platforms for the organisation. They will work as part of the infrastructure team (network and systems) acting as technical leads and supporting systems that integrate with authentication, applications, and cloud providers. They will be responsible to define and manage technical policies and configurations for those supporting systems and ensure any compliance if applicable. They will work with business units to define, assess, or change business processes, policies, and technologies to protect World Vision systems and data. Works closely with Information Security and Field staff on technical solutions and will

also handle level 3 support, reporting and metrics.

Individuals within the Systems Administration job family are responsible for the design, installation, maintenance and upgrades of critical enterprise systems. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the operating environment and infrastructure to meet business requirements. This can include servers, storage, networking, and security. They monitor and optimize the performance of the systems and applications such as Active Directory, cloud providers, servers, etc. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Mangement:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Strong technical background with technologies like on premise Active Directory but could also include knowledge of cloud solution from vendors like Microsoft, Ping, Okta.

  • Experience working with and interfacing with network and server teams.

  • Experience working with or managing IaaS or SaaS providers.

  • Typically has 7 to 10 years of relevant IT work experience.2.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in a global organisation supporting Active Directory.

  • Strong analytical and problem solving skills.

  • Has demonstrated the successful ability to work in a virtual team.

  • Demonstrated increased levels of responsibility with IT roles.

  • Ideally have led teams to deliver technical solutions on a mid to large scale.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Programme Finance Officer

Programme Finance Officer

Salary: £30,763 - £32, 573 annum, depending on experience + good range of benefits.

Contract: 18 Months Fixed Term Contract with the potential to become permanent 36.5 hours per week

Based: Remote Working (UK based only) and/ or Milton Keynes / Hybrid working after COVID-19 will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Amplify the impacts of the organisation through grants and contract acquisition and quality management of funded programmes. Working across the World Vision global partnership to ensure successful management of a portfolio of projects and programmes in compliance with donor requirements and aligned to the implementation of the Policy & Programmes strategy. Focusing on the Most Vulnerable Children to facilitate WV's mission of positively impacting child well-being.

Key Responsibilities include:

  • leading on grants & contract compliance and management of World Vision financial processes and reporting;

  • providing technical advice on compliance and financial management of donor funded programmes;

  • supporting the development and submission of proposals for grant and commercial contracts

  • managing financial and operational risks in programme portfolios;

  • maintaining up-to-date information on systems and databases; and

  • conducting monitoring trips including visits to projects in fragile states and as part of emergency response grants.

  • Working with others to build & improve stakeholdersrelationship

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 30th June 2021

Interview Dates: TBC

Please note, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Customer Success Analyst

*Preferred position location: United Kingdom. Other locations in Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Customer Success Analyst (CSA) role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (customers) on the United 4 marketing platform, enabling its successful deployment, to power their online marketing assets.

The CSA’s typical responsibilities are:

Customer Support (40%)

  • Provide technical support to customers of United 4, replying to inbound queries via email or HelpDesk, within committed SLAs.

  • Create Help articles to enable self-service by customers and identify the need for new articles from in-bound queries and usage metrics.

Platform Performance (10%)

  • Respond to performance monitoring issues on the platform to proactively support customers on any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution, refine them with Product Business Analysts to assess severity and priority for resolution by Software Development Team.

Feature Consultancy (25%)

  • Collaborate with Product and Software Development teams through active participation.

  • Develop factors, from a customer perspective, to be incorporated while creating user stories and finalising acceptance criteria for new features.

  • Conduct user acceptance testing, to confirm features developed meet acceptance criteria.

  • Update Release Notes on Community Hub and create Help articles for new features, within committed SLAs.

Content and UX Performance (25%)

  • Extract actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Prepare of monthly reports on content and UX performance to enable presentation to customers and optimisation of decisions.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices who use the United 4 platform.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.

Documentation:

  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A strong candidate for the CSA role would bring the following skills and expertise:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics.

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems, systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

Global Governance Coordinator

Preferred position location: United Kingdom. Other possible locations: Romania, Albania or Cyprus where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Provide coordination & administrative support to Global Governance operations, to ensure the timely completion of tasks in support of departmental work developing national board and advisory council effectiveness within the Partnership.

To support Director for Global Governance (Europe. Middle East & Asia Regions) with administrative tasks related to National Offices

KEY RESPONSIBILITIES:

Administrative support tasks for Global Governance (GG) operations:

GG Helpdesk & Database (DB)

  • Helpdesk monitoring and response ensuring access granted to requests for new accounts to be created for board/AC members, and provide access advice and tips for usage.

Manage database postings when requested/notified to GG DB and initiate proactive monthly/quarterly engagement with national board and advisory council coordinators in all regions to make updates and upload docs such as minutes, reports, bios/CVs.

  • Conduct periodic DB Zoom trainings for board coordinators.

  • Maintain contact lists - board and advisory council chairs, national director & board support staff mailing lists.

  • Facilitate agendas, invites and connectivity for virtual RGA meetings along with note taking.

  • Facilitate NB/AC biennial assessment via Survey Monkey – Initiate assessment according to schedule, follow up with RGAs and BSS to ensure timely completion, prepare and send results to RGAs/BSS.

  • Facilitate assessments via Survey Monkey as requested by offices such as rapid meeting assessments, chair evaluations, committee evaluations and peer to peer assessments.

  • Follow up and analyse Board/AC Safeguarding compliance checklists.

  • Other administrative-related work for the departmental operations as assigned.

Support for board development resources and Toolkit:

  • Administrative support and coordination of governance documentation & resources (including eCampus courses, main governance wvcentral site, and Governance at Your Fingertips).

  • Administrate translations of resources and policies in Spanish & French.

  • Upload team sharing documents and calendar entries to MS Teams/GG Outlook group calendar.

  • Support development of E-Learning resources.

  • Support national office governance transitions.

  • Additional ad-hoc projects per assignment.

Providing technical advice (e.g. on which forms, processes or documents to utilize) to Board/Advisory Council Support Staff (BSS) in National Offices as required.

  • Arrange Quarterly Webinars for BSS in NO’s and Board/AC Chairs.

  • Support Director of Global Governance (Europe, MEER, & Asia) in championing Board/AC effectiveness in Europe and MEER.

Attend and participate in weekly chapel and devotions. Practice the Core Values, Covenant of Partnership and Partnership Principles.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Good organizational and time management skills in environment with multi-tasking and handling a significant level of data evidenced by work experience.

  • Knowledge of board governance subject matter, practices and terminology in profit and/or not-for-profit sector.

  • Database entry skills.

  • Knowledge of resource libraries.

  • High level of organizational skills and ability to work independently.

  • Previous work experience in an administrative role.

  • Good written and verbal communications skills.

  • 4 years college work completed with bachelor’s degree in business, social science or another academic field.

  • Effective in written and verbal communications in English. French, German or Spanish considered an advantage.

  • English required.

Preferred Skills, Knowledge and Experience:

  • Effective and professional fluency in written and verbal English and communications. French, German or Spanish will be considered an advantage.

  • Knowledge and understanding of governance processes considered an advantage, but an appreciation of its importance and a willingness to learn is essential.

  • Fully conversant with MS Applications, Word, Excel & PowerPoint, Access/databases, Survey Monkey.

Philanthropy Manager

Philanthropy Manager Special Giving

Salary: circa £35k per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week (part time working considered)

Based: Milton Keynes/Home

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

This exciting new role will be responsible for designing, executing, and managing a Special Giving programme that principally inspires individual major gifts of £5,000+, which cumulatively raises in excess of £1million annually towards WVUKs greatest priority areas for the worlds most vulnerable children.

The role will work closely with teams across the organisation to design a compelling Special Giving proposition that delivers income for our most urgent priorities for most vulnerable children, including our humanitarian and emergency responses.

This externally facing role will personally relationship manage a top tier of Special Giving donors, both growing existing and building new inspiring long-term relationships.

You will have a demonstrable track record in bringing new creative ideas and initiatives to achieve outcomes and meet agreed targets and a track record in analysing fundraising or financial results and using insight to drive innovation and improve performance. The post holder will have experience of designing and delivering direct marketing or fundraising campaigns to successfully deliver income as well as an energy and passion for World Vision’s mission and vision to serve the world’s most vulnerable children.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history.This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14th July 2021

Interview Dates: Please note that we reserve the right to interview suitable candidates before the closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

STRICTLY NO AGENCES PLEASE.

Senior Philanthropy Manager

Senior Philanthropy Manager

Salary: circa £45k per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week, (part time working considered)

Based: Milton Keynes/Home based

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

The Senior Philanthropy Manager will join an ambitious Strategic Partnerships Directorate in bringing excellent relationship building abilities, an entrepreneurial and commercial mindset, and a passion to support the worlds most vulnerable children.

This externally facing role will focus on new business development, responsible for generating and managing new high value relationships and networks. The role will focus on seven figure gifts through the highest levels of donor cultivation, solicitation, and stewardship to secure transformational support for World Visions programming across the globe.

The role will explore, grow, and lead relationship-led approaches to new business including peer to peer fundraising, seeking opportunities to network and attend events, and developing creative and inspiring global propositions which will engage new philanthropists at the highest level.

You will be an exceptional relationship builder with significant experience gained at a senior level working with High Net-worth individuals or in relationship /account management roles. The post holder will have a demonstrable track record of being able to influence, be persuasive and credible at the most senior levels with an energy and passion for World Visions mission and vision to serve the worlds most vulnerable children.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14th July 2021

Interview Dates: Please note that we reserve the right to interview suitable candidates before the closing date

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

STRICTLY NO AGENCIES PLEASE

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