Analyst - Business Process Solutions

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Director of Global Compliance

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

In connection with the Enterprise Risk Management (ERM) group, this position provides leadership for the WVI global compliance function. The Director will be expected to understand and evaluate WVI’s unique organizational environment, and apply a deep understanding of technical compliance principles to establish a recently developed function that will deliver an effective organization-wide compliance program. To accomplish these goals, the Director will need to possess a strong understanding of compliance best practices, and be able to exhibit creativity and strategic thinking in designing and implementing a framework that will enable the organization to effectively identify and manage its

internal and external requirements. The Director will be expected to act as a champion for fostering a culture of compliance in the organization. In particular, challenging existing negative perceptions of the compliance field, and demonstrating the benefits and value that a compliance practice can bring to WVI. This will include driving adherence to policy management standards, chairing the policy oversight committee, and advising stakeholders on policy development and revision. This role will also advise and support mandatory employee compliance training programmes ensuring a high degree of quality. This role will lead and support a network of Compliance Champions throughout the

organization who will act as focal points for their individual offices in leading the implementation and maintenance of local compliance functions and a compliance framework and monitoring tool.

KEY RESPONSIBILITIES:

  • Chair the policy coordination committee and act as a subject matter expert on policy management standards to ensure existing and new policies are in alignment.

  • Partner with a wide range of stakeholders and policy owners to advise on policy management and development best practices.

  • Maintain a network of partners and compliance champions throughout the organization to implement and support the Field Office Compliance Framework and monitoring tool.

  • Act in an advisory capacity to ensure employee training programmes and communications are effective at educating employees on expected behaviours.

  • Develop and deliver regular reporting to senior leadership and/or the Board on the effectiveness of the compliance program, highlighting any significant gaps requiring intervention.

  • Within the context of NGO Compliance practitioners and networking groups, act as a leader in developing sharing innovative best practices in place in World Vision.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor degree in finance, business, project management, security or related discipline.

  • Minimum of 8 to 10 years of work experience leading a compliance programme or related function.

  • Membership in a global compliance institute/organization.

  • Well-developed verbal and written communication skills.

  • Experience in developing and implementing strategies that produce results.

  • Demonstrated leadership skills in setting strategic goals, measures of success and priorities.

  • Ability to understand and align cross-functional strategic priorities.

  • Knowledge and experience in managing a compliance function.

  • Ability to effectively engage with executive level management in championing compliance and implementing it as relatively new discipline in the organization.

  • Experience in managing stakeholders and business units to achieve results.

Preferred Skills, Knowledge and Experience:

  • Externally recognized compliance certification or qualification preferred.

  • International and/or prior experience working with an INGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.