Analyst - Business Process Solutions

*Preferred position location: United Kingdom, Taiwan, South Korea or Hong Kong. Other locations to be determined by home country of successful candidate in the Asia Pacific Region, Europe or where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Senior Programme Officer, WV Netherlands

Do you want to use your talents where the need is greatest and where you can achieve real sustainable improvement? Do you get energy from applying for, supporting and monitoring emergency relief and development programs?

Does supporting colleagues and overseeing the entire grant portfolio sounds appealling to you? In that case we are looking for you.

Your place with us

As a senior programme officer, you and the team manage a portfolio of emergency response and development programs. You also coach and mentor coach your colleagues in the International Programmes & Grants (IPG) team in the areas of grant management and grant acquisition. It is a challenging and demanding role in which you can put your skills to full use and really make a difference.

Working at World Vision means working for a social and reliable employer. World Vision Netherlands is part of the worldwide organization with over 35,000 employees. You have a heart for development work, and you find it important that the lives of vulnerable children can flourish.

What you will do

You’re an expert in acquiring and monitoring grants together with the colleagues of the IPG team. You will also contribute to the strategic priorities of the IPG team by developing donor strategies and you will visit our programs to monitor or support the local World Vision teams.

You will contribute to the development of partnerships. This means building new relationships and partnerships with NGOs, networks and governments, among others, and maintaining existing relationships and representing World Vision in meetings. Your knowledge and skills will be seen in:

  • Coaching colleagues on Grant Management and Grant Acquisition

  • Monitoring and acquisition of emergency and/or development programs

  • Maintaining relationships with institutional donors, especially ECHO, EU INTPA and the Dutch government

  • Improving grant management and acquisition processes, with a strong focus on donor compliance.

About You

Working at World Vision means committing to sustainable improvements for vulnerable children. As a senior program officer, you believe it is important to make a commitment to this. You have experience in monitoring and acquisition of emergency and/or development programs. You can work in a project and plan manner. You have an eye for detail and affinity with financial management of projects. Also, you have/are:

  • At least 7 years of relevant work experience and an HBO+ work and thinking level Able to work very independently, pragmatic and result-oriented.

  • You have excellent communication skills in Dutch and English, which enables you to build up a strong network (cross-culturally).

  • Proactive, a relationship builder and able to make connections.

  • Affinity with Grant Finance is an advantage.

  • Experience abroad is an advantage.

  • You endorse the vision and mission of World Vision and recognize yourself in the core capabilities of World Vision.

What we offer

  • A challenging job in which you can put your skills to full use and really make a difference

  • An informal and open work atmosphere. A group of enthusiastic, committed and skilled colleagues.

  • A competitive salary depending on your education and experience

  • The opportunity to develop as a professional in our growing organization

  • New modern office location within walking distance of Amersfoort Central Station and city center.

World Vision

  • Our foundation: Christian faith

  • Our impact: children's well-being

  • Our approach: self-reliant communities

We help the most vulnerable children, anywhere in the world, by providing them with clean water, proper nutrition, medical care, education and a safe living environment.

International (almost 100 countries)

70 years of experience

World Vision Netherlands has its own programs and raises revenue in the private market and from governments & institutions.

Interested?

Then please send your motivation and CV to Daisy Tiemes, HR Advisor at [email protected] as soon as possible but no later than June 28.

For more information please contact Willianne van Slooten, Sr. Programme Officer at [email protected]

Applications are processed in order of receipt. The application consists of 2 interviews, a practical test and a reference examination.

Child and Adult Safeguarding Policy

The safety of children and (young) adults is very important to World Vision. World Vision therefore does not accept any form of abuse. Safeguarding is a part of our recruitment procedures. Performing background checks is also part of our recruitment procedures. Working for World Vision means you have to provide us a recent certificate of conduct and 2 references. The references must comply with the Inter-Agency Misconduct Disclosure Scheme. This means that there will be a background check into possible Safeguarding incidents at former employers. More information about the Inter-Agency Misconduct Disclosure Scheme can be found here: https://www.schr.info/the-misconduct-disclosure-scheme.

Acquisition in response to this job opening is not appreciated.

Head of Fundraising, Marketing und Donor Communication

Join in and let your talents play

In this position you are responsible for the growth of the strategically relevant revenue areas sponsorships and other private donations. Together with your team, you will ensure the further expansion of sales channels (especially online), employees and external partners. Target group-oriented communication and excellent donor service are particularly close to your heart. Your strengths include your analytical and conceptual skills and your innovative strength.

As a committed and creative personality, you understand how to lead your team to success and make result-oriented decisions.

Your profile:

  • You are enthusiastic about the work and goals of World Vision

  • You live a Christian worldview and identify with the values of World Vision

  • Several years of leadership experience in fundraising or marketing and a track record of results relevant to this position that you have been able to achieve.

  • Modern understanding of marketing and an affinity for digital developments and trends

  • Excellent German and English, spoken and written

  • Flexibility, resilience and efficiency - you can coordinate multiple projects at the same time

  • Experience with aid organisations is an advantage but not a prerequisite

Our Offer:

  • As a member of the Senior Leadership Team, you will actively shape the future of World Vision Austria together with the CEO and the Head of Operations

  • You will be supported by a well-established, committed team

  • Strong involvement in international projects and contacts within the worldwide Partnership

  • Your work has an impact, we build a sustainable future together with you

  • Contemporary working environment with flexible options

Depending on your education and experience, you will be paid a gross monthly salary of at least EUR 3700, - based on 40 hours per week (14 x per year). The possibility of overpayment with appropriate qualifications is given.

Please send your application documents including a letter of motivation (in German) with details of your salary expectations by July 19, 2021 to [email protected] All applications will of course be treated in strict confidence!

You can find out more about us at www.worldvision.at

World Vision – For Children. For Change. For Life.

Education & Life Skills Quality Assurance Lead - Local

Purpose of Position

The Education & Life Skills Quality Assurance Lead is responsible to provide overall technical leadership and guidance of education, life skills, and education in emergencies programming in JWG. He/She ensures quality assurance of World Vision’s education-related project models, such as Learning Roots, in alignment with World Vision Jerusalem – West Bank – Gaza’s National Strategy and World Vision International’s Our Promise Strategy. This position will champion and support programming toward the desired education and life skills related outcomes for children. Technical leadership includes providing technical support, oversight and capacity building, to technical staff, project managers and support staff within the education program/technical team. Represent the organization to appropriate technical, coordination and advocacy bodies (including relevant UN clusters) on issues related to education, including for the purpose of growing WV’s grant revenue

MAJOR RESPONSIBILITES

% of time

Activity

50%

Education and Life Skills Technical Leadership, Learning & Quality Assurance

  • Lead the process for adaptation and contextualisation of education and life skills project model across all area programmes

  • Assure quality project model implementation by coaching and advising zonal Education staff and working closely to build zonal staff capacity to implement relevant project model

  • Promote evidence-based decision-making in education and life skills programming through review and use of baseline, end line and other impact data in coordination with the Evidence, Learning & Accountability team.

  • Assess project model activities to provide feedback to the zones, helping zonal managers ensure education and life skills related programmes are implemented with quality and on time. Provide recommendations for improvements to relevant field staff, zonal managers and Ops Director.

  • Lead a community of practice to promote a culture of lifelong learning, constructive engagement and honest discussion.

  • Have regular forum (e.g. monthly) to discuss issues and questions raised by the technical coordinators, share lessons-learned and best practices from field visits, provide further training and coaching, identify and promote innovation, identify advocacy related needs.

  • Actively contribute to annual planning cycles by advising and reviewing zonal and area programme budgets and plans as well as direct contributions to national reporting. Review budgets, plans and reports from the field as they relate to Education.

  • Supports meaningful participation of children in programme design/implementation/ evaluation processes, and decision-making opportunities inside and outside of WV processes.

  • Establish a regular cycle of documenting Education successes and impact in coordination with Evidence, Learning & Accountability team

  • Compile lessons learned from programmes to use to improve programme implementation, re-design, strategy revision, policy advocacy, and external publications.

  • Facilitate learning from education and life skills programme implementation with zonal and area programme Education staff

  • In coordination with Evidence, Learning & Accountability, share emerging trends and lessons learned with Operations, Impact & Results Team, and external networks/partners as needed

45%

External Engagement

  • Establish and maintain strong working relations and representation with relevant Palestinian National Authority (e.g., Ministry of Education) and other international and national partners within the scope of projects implemented.

  • Represent World Vision in relevant Education Cluster working groups and raise the profile of World Vision’s education-related programs by identifying and engaging with a diverse range of stakeholders.

  • Support establishment of networks and formal and informal coalitions of like-minded organization that promote Education in Palestine and actively pursuing opportunities for future collaboration and learning

  • Play an active role in leveraging external engagement to support increased funding acquisition by working closely with grant acquisition function, and providing key technical input during drafting of any education and life skills related project proposals. Provide technical support and review to related communications products

  • Provide technical support to the design and implementation of World Visions’ It Takes a World Campaign to end violence in and around schools, as requested.

  • Ensure good working relations with other Technical Leads, Zonal Offices and WV other departments, contributing to establishing a learning and sharing environment in the organization and amplify the scope of our external engagement (EE).

  • Provide support and review to communications staff regarding education and life skills related communications products (e.g., stories, social media posts, and capacity statements)

  • Active participation in the External engagement (EE) plan.

It is the responsibility of the technical lead to know the EE plan, attend periodic EE working group meetings as needed, and to increase their contribution in three main areas: advocacy/policy work, grant opportunity identification and grant design, review of communications products

  • Work in policy influence to either strengthen the design of a policy, add a new one, or reform an existing one.

5

Other

  • Be responsible for your own security and adhere to all security procedures

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

  • At least 5 years of work experience in areas closely related to education, lifeskills, and/or education in emergency programming with nongovernment and development organizations in Jerusalem, West Bank, and/or Gaza required.

  • At least 3 years of experience in a coordination position with a significant role of external representation/engagement as well as management of relations within complex large organizations.

  • Excellent understanding of Education-related best practices and life skills approaches in community development

  • Experience with program implementation at community level involving multiple stakeholders from local communities to governorate level, including village councils, local government.

  • Strong project management skills and good understanding of the project life cycle

  • Prior experience with working with the Ministry of Education preferred.

  • Strong experience in networking and developing local partnerships

  • Proficiency in English with excellent writing skills

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint

  • Integrity and strong identification with WV Core Values

Travel and/or Work Environment Requirement

  • The position requires ability and willingness to travel domestically across the West Bank on regular basis and international travel to conferences and regional meeting of up to 25 %of the time.

  • Position is based in Jerusalem

Required Education, and certification

  • University degree in relevant field, Master’s degree preferred

CORE COMPETENCIES – For all positions, select the top 3 prioritized competencies from below. Click here for a quick overview of our Core Competencies.

Be Safe and Resilient

Deliver Results

Build Relationships

Be Accountable

Learn and Develop

Improve and Innovate

Partner and Collaborate

Embrace Change

For Management positions only, select the top 2 prioritized competencies from below.

Model Self-Management

Engage, Influence, Lead

and Grow Others

Run an Effective

and Agile Organisation

Develop the Organisation

for the Future

World Vision is committed to the protection of children and vulnerable adults and does not employ staff whose background is not suitable for working with children or vulnerable adults.

Senior Programme Manager- Global Fund Somalia

Senior Programme Manager- Global Fund Somalia

Salary: £36, 994 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes, Flexible working arrangements will be considererd

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Vision UK is recruiting an experienced Programme Manager to lead an established Global Fund grant that provides essential TB services in Somalia through a consortium of partners. This is an exciting role which focuses on achieving impact in a fragile context whilst complying with the donor policies.

We are looking for a candidate with experience of managing large and complex grants in a humanitarian or development environment. They will have both programmatic and financial management experience, with the skills to manage relationships with implementing partners government representatives and the donor. Experience of managing risk and applying monitoring systems is also required.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 27th June 2021

Interview Dates: 6th or 7th July 2021

Please note that if the response for this role is higher than anticipated, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Senior Marketing Officer (Legacies)

Senior Marketing Officer, (Legacies)

Salary: circa £27,000 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to take your fundraising and marketing career to another level and use your skills where they really matter?

We have an exciting opportunity for an exceptional direct marketing professional to join the Legacy and Gifts in Memory team within our Fundraising Group.

 You will be self-starting marketing professional, able to deliver exciting new marketing campaigns and collateral to promote the importance of legacy giving and inspire supporters and the public to consider leaving a gift in their Will to World Vision. You will be able to manage the implementation of legacy communications, campaigns, supporter journey development, audience insight and analysis and stewardship activities, ensuring that activities are executed according to agreed timelines and budget, and that the supporter experience is at the core of all the work delivered.

Working across a range of key fundraising campaigns each day in this role will be different – from creating concepts, developing creatives and producing digital content for our website, through to agency management, data selection, analysis and insight.

As a senior member of the team, you'll be a strategic thinker who can shape and execute fundraising strategies and line manage marketing team members. You see the bigger picture but have an eye for detail and fantastic relationship-building skills. You'll be confident working with data and carrying out rigorous testing to prove the impact of campaigns and innovations through detailed data analysis to understand supporter behaviour, measure results and capitalise on future activities and campaigns. And you’ll have an understanding of digital and multi-channel marketing to maximise fundraising income.

To perform well in this role, you’ll need:

  • Experience gained in a fundraising, direct marketing, or digital marketing role preferably in the Legacy sector.

  • Strong project management skills in order to deliver end-to-end marketing campaigns.

  • A track record in analysing direct marketing results and using insight to drive innovation and improve campaign performance.

  • Experience of delivering integrated marketing campaigns across a range of channels including direct mail, online, email, and social media

  • The ability to work independently to drive innovation, creativity, and results.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 23 June 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Systems Analyst, Customer Success

*Preferred position location: United Kingdom. Other possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Paid Media Officer

Paid Media Officer

Salary: £25,650 per annum (pro-rata), depending on experience + good range of benefits

Contract: Fixed Term (6 months) 15 hours per week

Based: Milton Keynes and homeworking

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Looking to take your career in Digital Marketing to another level and utilise your skills where they really matter?

We have an exciting opportunity for a Paid Media Officer to work as part of a dynamic marketing structure to build and iterate our digital campaigns to our current supporters through online paid media advertising.

Joining the organisation at a key moment in our digital transformation programme, and being part of an innovative, growth mindset, and fun Digital Products team youll be leading on the technical delivery of our paid advertising component to go alongside the C.80 campaigns we deliver each year, helping to inspire our supporters, increase conversion and raise additional funds.

Working with campaign leads, marketing automation teams and internal paid media stakeholders, youll bring your expertise to our campaigns - leveraging industry best practice knowledge, progressing internal data and system opportunities, technical knowledge of campaign setup, and a test and learn approach to drive forward our paid media advertising. The role will be responsible for managing, optimising and growing the paid media activities in the department.

The job offers a fantastic opportunity for someone who is always looking to improve ways of working, is a creative thinker and enjoys seeing their ideas through to implementation. Youll have the biggest impact by creating fantastic social and display ad creatives that have a positive ROI for existing supporters as well as reaching targets for acquiring new supporters.

About you:

  • You have an eye for detail as well as being able to see the bigger picture and are able to demonstrate the impact and improvement of approaches over time.

  • You’re passionate about digital technology, seeking new trends, ideas and ways to do things better.

  • You have a ‘can do’ attitude, helping to create an environment that fosters collaboration, through building good stakeholder relationships.

  • You’re customer focused, and have had experience in analysing behavioural data and leveraging insights in order to increase customer satisfaction, engagement and conversions.

  • You’re an excellent communicator, able to work with a variety of stakeholders both face-to-face and remotely.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension and a generous holiday entitlement.

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: Friday 25th June 2021

Interview Dates: W/C 5th July 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

Please note-No agencies please.

Regional Audit Manager - MEER

*Preferred position location: Bosnia or any other country in the Middle East & Eastern European Region (except Lebanon) where WVI is registered to operate.

*This position is unaccompanied.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Provide Strategic leadership to the Audit Team in the National Office (NO) portfolio assigned within the Region, in the provision of independent objective assurance and consulting activity of the portfolio’s operations. This advisory role includes but is not limited to providing advice on risk management, internal controls systems and their impact on the operations of the organization.

Supervise a team of professional auditors in the NO portfolio assigned and provide reasonable assurance to regional and national senior management that controls are adequate to mitigate high and medium risk to the Partnership.

Provide audit quality assurance by reviewing the audit work of the audit team in his/her portfolio, including issue of audit reports to the respective NO portfolio Senior Leadership and to the Audit committees (as applicable).

KEY RESPONSIBILITIES:

Leadership of Audit Engagements:

  • Provide technical guidance and direction in the Annual Audit Planning Process using risk analysis techniques and tools, and develop annual audit plans for discussion, review and approval by the Regional Audit Director (RAD), NO portfolio Leadership and with the Board Audit Committees (BACs) within the portfolio (as applicable).

  • Provide leadership and supervise the performance of audit engagements’ planning, field work, and audit reporting. ensuring that the audit process is aligned and supports strategy delivery in the assigned NO portfolio within the region.

  • Foster effective engagement with the BACs in the NO portfolio (as applicable) on the performance of the Audit Team in the assigned NO portfolio.

  • This is to be done through quarterly participation at BACs (Intermediate, Advisory Council meetings, as applicable) for the NO portfolio assigned.

Quality Assurance:

Perform quality reviews of risk-based integrated audit (RBIA) assignments and provide guidance to the Senior Internal Auditor (SIA) regarding:

  • Quality audit standards to be observed and maintained by all auditors in the course of their work.

  • Provide on-the-job technical support during field work with the team members and on site review as necessary.

  • Maintain an audit presence and history of audits per project/grant as needed based on available resources and use of GRC.

  • Lead the audit team in following up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.

People Management and Professional Development:

  • Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units per year.

Other:

  • Participate as an advisor of the NO Integrity and Protection Hotline (IPH) and Enterprise Risk Management committees in assigned country portfolio.

  • Support and implement the Global Internal Audit (GIA) initiatives deemed to increase the internal audit team effectiveness and efficiency.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have prior working experience in audit (Public or private) of not less than six years in a recognized organization, two of which should be at a senior supervisory level. Experience in accredited audit firms and/or in a Non-Governmental organization will be an added advantage.

  • Proven experience in Risk Based Auditing.

  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners.

  • Cross cultural and multi faith experience.

  • Exposure to various accounting systems.

  • University degree in Commerce, Accounting/Business Management/Finance. A post-graduate degree in Management is a requirement.

  • Be a qualified CPA or ACCA with an up-to-date membership status. Professional memberships in CIA/CISA/CFE are an added advantage.

  • Good command of the English Language, written and communication skills in particular. Knowledge of French would be an added advantage.

Preferred:

  • Strategic thinker with advanced analytical and problem-solving skills.

  • Strong people & project management skills.

  • Computer skills (office application, accounting systems is a plus).

  • Working knowledge in Audit software packages.

  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.

  • Must be honest and hardworking, with proven experience in dealing with management at a senior level and be disciplined leader. Experience in a multicultural setting is highly desirable.

  • Good understanding of non-profit industry.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 30%.

  • Travel to high security risks and fragile contexts within MEER the region.

Local Coordinator, Vlora Area

Position:Local Coordinator

Work location: World Vision Albania, Vlore Area

Deadline of applications:29 June 2021

Type:Fixed term, Full-Time

Purpose of position

The purpose of this position is to contribute to the planning, development and implementation of the project: “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ. The local coordinator will develop, establish and maintain project management standards and procedures. Is responsible for developing the project timeline and implementation plan as well as coordinating the resources necessary to successfully complete the project in the respective municipality. This includes providing project support in the coordination, monitoring, reporting, and documentation of project activities as well as working with key people such as the Team Leaders and Project Manager. Acts as a liaison person between all project parties.

Major Responsibilities

Project Planning and Implementation

  • Responsible for the implementation with quality and in due time of the project activities (work with professionals, families and children).

  • Designs and coordinates the calendar of activities in the municipality together with the municipality staff, other key stakeholders and the Project Manager.

  • Performs all financial expenses in the activities of the project in the respective municipality, the relevant financial packages as well as keeps and follows up on financial expenses based on the relevant budget and guidance of Project Manager and finance staff.

  • Recruits, manages and coaches Children Club Leaders.

  • Supports the procurement department on the necessary procedures related to the project implementation.

  • Participate proactively in relevant events organized in the framework of the project in the municipality of work and in relevant meetings organized by other stakeholders;

  • Share the gained learning regarding migration and socio-economic issues with the Project Manager.

Project Monitoring

  • Responsible for the implementation of the monitoring plan of the project and the respective documentation in the specific region, by gathering and keeping regular data developed by Monitoring and Evaluation team.

  • Monitor, track, and report the status and deliverables against plans and schedules.

  • Follow-up and track responses and submissions of required documents to team leaders and project manager.

  • Maintain and update project plans and monitoring tools.

  • Contributes to ensuring that the project activities are delivered within scope, time and budget.

  • Provide monthly information to team leaders for each component progress.

Partnering and Coordination

  • Ensure local level government representatives engagement in activities;

  • Responsible to work with other stakeholders to resolve issues around project budget, resources, conflicting priorities, schedules, etc.

  • Identify and assess business risks; propose mitigation plans; identify, track and escalate issues as appropriate

  • Enable and facilitate networking and connection with relevant stakeholders, partners and community in an integrated and efficient manner.

  • Assist stakeholders and community partners to identify and mobilize community resources needed for project implementation

  • Actively participate in feedback, reflection and learning activities.

Required Knowledge, skills and abilities

  • Degree in social science, or related subjects to development and/or social work

  • Minimum 5 years of relevant work experience in coordinating projects in the specific municipality

  • Previous work experience with children and youth affected by migration or similar topic

  • Excellent organizational, analytical, and oral and written communication skills in Albanian and English.

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint.

  • B-category driving license. Minimum of three years active driving experience.

Preferred Skills, Knowledge and Experience

  • Working experience with projects and/or community.

  • Good understanding of community development.

  • Experience in networking with different stakeholders.

Note:While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Regional Finance Manager - MEER, VisionFund International

*Preferred position location: United Kingdom. Other possible locations: Armenia, Kosovo, Montenegro or Serbia where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Regional Finance Manager (‘RFM’) leads and manages the execution of the VisionFund 2030 Strategy for finance in the region. The role is responsible for all regional microfinance institution (MFI) finance-related issues and works primarily with, and mentors, the MFI CFOs, who have a matrix reporting line into this position. The RFM is responsible for ensuring proper controls, policies, procedures, reporting standards, and best practices are in place in the MFIs. All efforts will be made to provide global solutions to improve MFI finance processes.

The RFM reports into the Regional Head MEER and has a matrix line into the VFI CFO.

KEY RESPONSIBILITIES:

  • Acts as a board and committee member on MFI boards in the region to drive performance and accountability in the MFIs and influence other board members on the adoption of VFI’s strategy.

  • Attend MFI ALCO and Risk Committees.

  • Oversee monthly management accounts process. Responsible for review and sign off of monthly MED reporting and balance sheet reconciliations. Assist in monthly MFI performance reviews.

  • Provide accounting technical support to MFI CFOs.

  • Direct the MFIs planning and budgeting process to ensure the MFIs strategies and plans are aligned to VFI, have financial integrity, and are achievable. Sign-off MFI budgets.

  • Responsible for improving the quality and controls of the Financial and Accounting processes in the MFIs. Day-to-day support of Sun6 project teams in MFIs.

  • Responsible for the implementation of the VFI Finance Manual in the MFIs. Responsible for approving and agreeing any exceptions to this.

  • Ensure the MFI staff receive appropriate training in Finance and Accounting. Ensure suitable induction, training and performance assessment of new MFI CFOs. Input into MFI CFO performance agreement.

  • Implement Risk Management policies within the MFIs, including board approved Risk Management Frameworks and Risk Appetite Statements, and Risk Registers. Ensure Audit & Risk Committees meet regularly.

  • Oversee liquidity and funding needs of the MFIs including the giving of early warning indicators; updating the Global Lender Covenant Tracker; ensuring compliance with regulatory requirements; production of 12-month cash flow forecasts; running of MFI ALCOs and participation in MFI funding calls.

  • Perform on-site financial and strategic reviews and due diligences on MFIs. Other ad hoc strategic projects as required.

  • Oversight of all CFOs of the MFIs in the region with a dotted reporting line.

  • Engage with internal and external Auditors over key audit findings, and work with management and hold them accountable for resolving identified issues.

  • Engage with World Vision's (WV's) National Directors (NDs) in the region to influence integration between VFI and WV in the field.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Deep financial analysis and accounting understanding, preferably with some audit background.

  • Knowledge and experience (minimum of 6 years) in the microfinance and/or banking sectors.

  • Understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk as well as bank funding processes and contracting.

  • Must be experienced in managing effective support of accounting computer software systems including Sun6.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Able to balance Christian values with commercial practices.

  • Degree in Finance or Accounting.

  • English Fluency.

Preferred Skills, Knowledge and Experience:

  • MBA or CPA preferred.

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; good communication and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 50% of the time.

Programme Finance Officer

Programme Finance Officer

Salary: £30,763 - £32, 573 annum, depending on experience + good range of benefits.

Contract: 18 Months Fixed Term Contract with the potential to become permanent 36.5 hours per week

Based: Remote Working (UK based only) and/ or Milton Keynes / Hybrid working after COVID-19 will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Amplify the impacts of the organisation through grants and contract acquisition and quality management of funded programmes. Working across the World Vision global partnership to ensure successful management of a portfolio of projects and programmes in compliance with donor requirements and aligned to the implementation of the Policy & Programmes strategy. Focusing on the Most Vulnerable Children to facilitate WV's mission of positively impacting child well-being.

Key Responsibilities include:

  • leading on grants & contract compliance and management of World Vision financial processes and reporting;

  • providing technical advice on compliance and financial management of donor funded programmes;

  • supporting the development and submission of proposals for grant and commercial contracts

  • managing financial and operational risks in programme portfolios;

  • maintaining up-to-date information on systems and databases; and

  • conducting monitoring trips including visits to projects in fragile states and as part of emergency response grants.

  • Working with others to build & improve stakeholdersrelationship

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 30th June 2021

Interview Dates: TBC

Please note, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

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