Analyst - Business Process Solutions

*Preferred position location: United Kingdom, Taiwan, South Korea or Hong Kong. Other locations to be determined by home country of successful candidate in the Asia Pacific Region, Europe or where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Systems Analyst, Customer Success

*Preferred position location: Possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate including United Kingdom.

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Child Resilience Chief of Party

Purpose of Position

The Chief of Party is responsible to lead the Child Resilience project; a one-year, privately funded, $1.37 million project that will start over 140 after-school clubs for children ages 6 to 14 in the West Bank. The Child Resilience Chief of Party will lead dynamic implementation of the project, which includes two main components: (1) identification, preparation, and physical start-up of all clubs; and (2) quality training and roll out of the clubs’ technical programme, particularly the social emotional learning curriculum. The clubs are part of World Vision’s holistic Child Protection & Advocacy programming and will provide an opportunity for children in World Vision’s existing programme areas to develop life skills.

The role includes direct management of staff and potential partners. It also includes responsibility for coordination with World Vision staff to ensure the clubs transition to World Vision’s sponsorship funding and zonal office management by October 2022. The role requires the ability to work with a broad range of internal and external stakeholders, including community leaders and World Vision support departments, to ensure on-time, quality start-up.

MAJOR RESPONSIBILITES

% of time

Activity

35

Clubs Established & Operationalized

Finalize the type of club model (i.e., alpha, beta, gamma) appropriate for each village based on village size and number of registered children

In coordination with the zones, finalize the criteria to determine village readiness to host and offer clubs in terms of physical space and other required components.

Develop a village roll out plan to start clubs through three tranches.

Work with staff to ensure the adequate preparation of space, including organizing a schedule of rehabilitation and associated procurement, for all clubs to start by May or June 2022.

Lead a process across zones with relevant staff to ensure club facilitators are recruited and identified in each village, leveraging partners from other World Vision activities when possible (e.g., IMPACT club leaders, community monitors, village committee members, community health workers)

Develop an operational manual for clubs and ensure training for all facilitators, including essential components like Safeguarding requirements.

Ensure guidance is developed and included in the operational manual, in collaboration with the zones, to identify registered children to participate and additional children are recruited.

30

Technical Programme Roll Out

Identify, map out and coordinate necessary steps to ensure World Vision staff, partners and facilitators are trained in Lions Quest, including the application of a training of trainers for World Vision education and life skills staff.

Coordinate with Lions Club representatives to ensure additional years for the curriculum are translated into Arabic.

Ensure a technical guide and technical requirements is clearly captured and available to all facilitators to ease their implementation.

Work with other departments to finalize the calendar and establish procedures for other departments to offer the ‘flexible’ session activities throughout the year such as sponsorship, psycho-social support, safe play, and other child rights related topics.

Ensure that what each club needs in terms of stationary, supplies, and other tools or equipment is identified and procured.

Ensure all club resources and guidance are available in World Vision’s online system (Box) and to communities and all stakeholders know how to access as well as their responsibilities.

Ensure the first months of the clubs and associated summer camps are monitored and feedback provided to ensure at least minimum standards and preferably high quality implementation of the programme.

10

Team Identification & Management

Identify and hire appropriate staff and/or establish an MoU with a local partner to implement both components of the project.

Build a team environment with synergy and ability to accomplish the objectives well, on time, and in coordination with relevant World Vision JWG staff from other programmes and projects

.

25

Project Management

Monitor expenditures and develop the procurement plan required for the project

Engage with communities in coordination with zonal offices and Community Engagement and Social Change staff

Ensure internal and donor reporting

Lead and or participate in coordination meetings with zonal staff, Child Protection and Advocacy staff, and Education and Life skills staff.

Participate as part of the monthly Operations Team Meeting.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

  • Minimum 5 years of experience in working with the field in project management in reputable institution, national or international NGO.

  • Experience in budget management

  • Working experience in managing similar interventions

  • Experience working in partnerships – partner management (budget, project planning)

  • Experience/expertise of capacity building of CBOs and experience in work with children

  • Experience in a fragile or conflict area

  • Previous experience as Chief of Party or International experience in a similar role

Required Education,

training, license,

registration, and

certification

Masters degree preferred in development or project management, social science, education, child protection, or related fields;

Computer literate, with knowledge and hands on skills with email and in MS Office Word and Excel.

Preferred Knowledge

and Qualifications

Background in education or life skills programming preferred.

  • Past project management experience.

  • Excellent knowledge of English (Writing, speaking, reading skills)

  • Excellent analytical/problem-solving skills and attention to detail in the development of written documents.

  • Proved background in education and life skills.

  • Good working experience and familiarity with core principles of children rights, child protection as well as Red Cross and NGO

  • Working knowledge of the logical framework approach to project design, monitoring and evaluation/ project cycle management.

  • Ability to verify data quality

  • Ability to build positive relationships in a cross-cultural environment

  • Cross-cultural sensitivity and emotional maturity

  • Do No Harm training and understanding

  • Excellent communication skills and ability to build collaborative relationships

  • Ability to foster a good team spirit

  • Ability to transmit information correctly with accountability and maintain confidentiality

  • Excellent organizational skills

  • Ability to work under pressure and meet targets and deadlines

Travel and/or

Work Environment

Requirement

Due to the nature of operations frequent, almost daily travel throughout the West Bank is required.

DECISION MAKING

Types of decisions made without prior approval:

  • Project level decision making, financial authorization level for up to 5000 USD

Types of decisions referred to higher authority or decisions controlled by policy

  • Adaptations in the programmes

  • Final layout and recommendations for each village club (zonal manager)

CORE COMPETENCIES– For all positions, select the top 3 prioritized competencies from below. Click herefor a quick overview of our Core Competencies.

Be Safe and Resilient

Deliver Results

Build Relationships

Be Accountable

Learn and Develop

Improve and Innovate

Partner and Collaborate

Embrace Change

For Management positions only, select the top 2 prioritized competencies from below.

Model Self-Management

Engage, Influence, Lead

and Grow Others

Run an Effective

and Agile Organisation

Develop the Organisation

for the Future

World Vision is committed to the protection of children and vulnerable adults and does not employ staff whose background is not suitable for working with children or vulnerable adults.

Customer Success Analyst

*Preferred position location: Possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate including United Kingdom.

PURPOSE OF THE POSITION:

The Customer Success Analyst (CSA) role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (customers) on the United 4 marketing platform, enabling its successful deployment, to power their online marketing assets.

The CSA’s typical responsibilities are:

Customer Support (40%)

  • Provide technical support to customers of United 4, replying to inbound queries via email or HelpDesk, within committed SLAs.

  • Create Help articles to enable self-service by customers and identify the need for new articles from in-bound queries and usage metrics.

Platform Performance (10%)

  • Respond to performance monitoring issues on the platform to proactively support customers on any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution, refine them with Product Business Analysts to assess severity and priority for resolution by Software Development Team.

Feature Consultancy (25%)

  • Collaborate with Product and Software Development teams through active participation.

  • Develop factors, from a customer perspective, to be incorporated while creating user stories and finalising acceptance criteria for new features.

  • Conduct user acceptance testing, to confirm features developed meet acceptance criteria.

  • Update Release Notes on Community Hub and create Help articles for new features, within committed SLAs.

Content and UX Performance (25%)

  • Extract actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Prepare of monthly reports on content and UX performance to enable presentation to customers and optimisation of decisions.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices who use the United 4 platform.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.

Documentation:

  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A strong candidate for the CSA role would bring the following skills and expertise:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics.

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems, systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

Azraq Camp Field Monitor

Position Title: Azraq Camp Field Monitor (pending donor approval)

JOB PURPOSE:

This position will be monitoring cleaning of communal areas / monitoring the behaviour change IBV’s of the Azraq under the direct management of the field Coordinators.

The SWM project on “to contribute to enhanced economic situation, environmental conditions and health for Syrian refugees in Azraq Camp through environmentally friendly SWM services value chain” is designed to significantly reduce environmental impact of camp based SWM through the development of alternative onsite and offsite uses for produced waste. It is proposed that project will reduce the environmental costs of transporting solid waste and stress placed on local landfills.

The purpose of the position is to ensure the highest standards of environmental safety and operational excellence by effective management and monitoring of the Camp cleaning day-to-day activities.

MAJOR RESPONSIBILITES;

Direct Duties; Ensure smooth day to day operation of the Camp cleaning and managing Camp cleaning IBV’s,

  • Monitoring cleaning of communal areas of the camp under the responsibility of the Field coordinator

  • To supervise the daily activities of Incentive based volunteer’s cleaners.

  • To supervise incentive based volunteers- IBVs in camp cleaning

  • Report any accidents or issues affecting the security and operations immediately to the Supervisor;

  • To Ensure that IBV’s attendance sheets are compiled daily and collect all IBV’s related documents.

  • To ensure World Vision organization standards and regulations are respected

  • To implement proper and regular monitoring system for all communal areas

  • To ensure that the cleaners use all products and tools as required and in adequate way

  • To supervise the timely payments of camp cleaners

  • To ensure remaining in touch with population to understand needs, complaints, major events that may have consequences on the activities of World Vision by attending Info sessions and CR meetings.

Collaboration;

  • To ensure high collaborative work with SW operation team to ensure effectiveness in work.

  • To ensure high response for urgent situation with immediate reporting to supervisor

  • Collaboration and healthy work environment between IBV’s.

  • To assist in troubleshooting potential problems during daily business

Reporting; Provide required reports (daily, weekly, monthly, quarterly and annual report) on the Camp cleaning;

  • To apply the recording and reporting mechanisms of the litter picking activities and to share electronic information to WVJ daily;

  • To prepare and share daily, weekly and monthly reports with WVJ;

  • To generate and share other reports with WVJ as per need;

  • To update the project management on the progress of camp cleaning activities and other relevant context developments for a decision making/project activities timely adjustment

  • To prepare and share phase report for tools and equipment’s conditions

Any other tasks by the line manager

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience;

  • At least 1 years of experience in communities or camp setting in related field

  • Junior Level of experience

  • Good communication skills – an ability and willingness to work with people in difficult personal circumstances

  • Willingness to learn fast and work in the refugee camp

  • Flexibility to work outside normal hours, on holidays and weekends

Required Education, training, license, registration, and certification;

  • Education level should be bachelor’s degree or College Diploma in environmental or any related fields,

  • Very Good command of oral and written English

  • Reliability and punctuality

  • Dedication to the humanitarian cause

Preferred Knowledge and Qualifications;

  • INGO experience is preferable.

  • Self-starter and ability to work under pressure and meet targets and deadlines

  • Familiarity with the culture of the affected population, ability to communicate respectfully and effectively

Travel and/or Work Environment Requirement; 100% Field work

Language Requirements; Arabic and English skills

Integrated Program Manager

LOCATION

Yerevan, Armenia

DURATION

Fixed-term, full-time

PURPOSE OF THE POSITION

The purpose of this position is to provide leadership on strategy, program technical design and quality assurance, resource acquisition, partnerships and advocacy. The position will be responsible to enhance external WVA brand and reputation for purposes of influence and income. Provide overall leadership to the Area, Child Development and Technical Programs implementation in the country. Manage the development and implementation of existing and new programing and its integration into the WVA strategy (for Support Offices, grants and locally funded programs/ projects).

MAJOR RESPONSIBILITIES

Strategy and program development

  • Support Program Director in leading the process of country strategy development and review, in particular in regard to the programmatic design, ministry funding, and evidence of impact, advocacy and partnerships development.

  • Lead macro assessment processes and contribute to the landscaping of the National Strategy. Based on evidence of impact in the field, regularly conduct analysis and provide recommendations affecting the current status as well as progress towards achieving strategic objectives.

  • Lead implementation of strategic World Vision International Partnership initiatives and compliance with WV standards and policies (Child Well-being Outcomes, Ministry Framework and Development Approach, Horizon, Partnering Framework, Functional Maturity Framework, Most-vulnerable Communities).

  • Lead technical sector design for grants and sponsorship programming.

  • Develop the ‘donor framework’ for each donor segment private or institutional.

  • Ensure strategic linkage, integration and synergy within Program and Partnerships Development team and across WV Armenia business units for better alignment, strategic fundraising and collaboration on strategic opportunities.

  • Manages risks related to external engagement work in Armenia (communications, resource mobilization and partnerships).

  • Contribute to the development of the office’s annual business plan.

  • Develops and executes the strategy, external engagement and resource development budget.

Resource acquisition

  • Develop Grant Forecasting Plans and Annual Growth Plan in line with the National strategy in collaboration with the Regional Development Unit in the MEERO and Operations team.

  • "Provide leadership support to Resource Mobilization team in: donor prepositioning, liaising with Support Offices and donors, clarifying proposal requirements, development and finalization of project proposals.

  • Coordinate with WVA Resource Mobilization Manager and MEERO Regional Development Unit for grant and local marketing lessons learned. Ensure learning is documented for improving WV’s grants standards, and donor liaisons as well as during potential Cross Border and Multi-Country applications.

Advocacy, policy and partnerships

  • Ensure appropriate representation of WV Armenia at strategic fora that could lead to influence, resource acquisition and enhanced programming collaboration.

  • Support Program Director in maintaining relationships with key private and institutional donors and partners in line with WV’s policies, standards and values and behaviours.

  • Ensure endorsement and implementation of the Partnerships Framework based on the Partner of Choice approach across WVA by providing strategic advice to externally facing functions in planned and coordinated targeted external engagement with government, duty bearers, media, academia and other external stakeholders.

  • In collaboration with the Operations Department lead stakeholders mapping for WV Armenia partnership opportunities and assess their capacities for collaboration on specific issues. Ensure a smooth coordination between local and national-level advocacy and partnering efforts.

  • Contribute to effective partnership implementation during programming and ensure effective partnership implementation in national-level influence and income-driven initiatives.

  • Lead the integration of advocacy and partnering in the national strategy and across programming based on an updated context analysis and internal and external assessments.

  • Develop and monitor the achievement of strategic advocacy and partnering objectives.

  • Provide leadership to the Communications team in the development of effective external and media engagement that builds on evidences of impact and stories of success from the field.

  • Ensure that WV brand is visible and well recognised by external stakeholders and public.

  • Provide leadership and manage implementation of campaigns on at the national level.

  • Ensure support is provided to Program Director to undertake high level external engagement.

Transition Program Development and Management; Management of Grant and Project Managers

  • Manage the team of Grants and Projects Managers individuals and teams in setting goals, measuring performance, developing capacity and recognizing results.

  • Provide management and support to Technical Programs, APs and Daycare Centers, including regular site visits, identification of staff training needs and promotion of learning environment. Work with the P&C Department on capacity building opportunities and succession planning for staff.

  • Follow up closely the semi-annual monitoring reports provided by the Design, Monitoring & Evaluation, discuss them with the team and follow up with the recommendations.

  • Manage and support the Grants Managers and Area Program Development & Transition Manager to review and evaluate budgeted and actual expenditures for Projects together with AP Coordinators and Technical Program Managers on regular basis. Follow up the variance explanation reports required on semi-annual basis by finance department.

  • Review financial reports to ensure accountability and compliance with the budget.

  • Ensure program issues and risks are managed and controlled in a timely manner.

  • Understand humanitarian business in Armenia and in World Vision International and provide strategic vision to the Technical Program development each year.

  • Ensure AP level grant high quality implementation and integration into overall Programming Goal contribution.

  • Duly conduct performance planning and evaluation of direct reports.

Strengthening Internal Linkages

  • Show ability to enable the flow and exchange of information within teams, across entities and with key stakeholders.

  • Ensure that the cooperation between the Technical Program Managers and Area Program Coordinators is at professional level and it creates an enabling environment for effective and quality implementation of Technical Programs.

  • Identify areas for improvement and work with Design, Monitoring & Evaluation, People & Culture, Finance and Marketing to ensure that WV systems facilitate the efficient, effective and timely implementation of Technical programs.

Networking and Representation

  • Maintain regular contact with other international non-governmental organizations and government officials working to serve as network for obtaining and coordinating information regarding current and future work in the country.

  • Follow up with Technical Program Managers and Area Program Coordinators to ensure that projects are presented to RA “Humanitarian Project Coordination Committee” for tax exemption.

  • Lead and participate in the process of proposal development for new funding opportunity within the scope of proposal development policy of WVA approved by the Armenia Program Director.

  • Being Member of Armenia Senior Leadership team.

REQUIRED QUALIFICATIONS

  • Minimum of 5 years’ experience in Management position.

  • Proven track record in implementing and managing major multi-sectorial development programs.

  • Good understanding of the cultural, political, and social and economic situation in Armenia and in the region.

  • Active listening and strong facilitation skills.

  • Excellent communication skills.

  • Innovative and risk taker.

  • Ensure program issues and risks are managed and controlled in a timely way.

  • Review financial reports to ensure accountability and compliance with the budget.

  • Experience in development work using an approach of facilitation and empowerment of local communities.

  • Understanding of program audit protocols and how to operationalize them innovative and risk-taker.

  • High sense of responsibility and attention to detail.

  • Full commitment to World Vision’s core values and mission statement.

  • Full adherence to World Vision Safeguarding, Code of Conduct and Conflict of Interest policies.

  • Full adherence to security protocols

  • Motivated and goal orientated.

  • Proven track record of coaching and capacity building.

  • Ability to work both autonomously and in a team.

  • Sound planning, time management and administrative skills.

  • Ability to work under pressure, in a team, and for long hours if required.

Education Advisor

Position Title: Education Advisor (pending donor approval)

JOB PURPOSE:

The position holder ensures the technical quality of WVI work in the Education sector in Turkey, Jordan and Syria. The Education Specialist is responsible for:

  1. Ensuring quality implementation of Education programming from design to completion according to World Vision and global best practice

  2. Development, monitoring, and revision of country sector strategies in line with the Syria Response and global EiE strategies.

  3. Partnering with the Grant Acquisition and Management (GAM) team to design Education programming across funding streams

  4. Supporting the Operations teams to execute technically strong, quality programming that fulfils our donor promise

  5. Provide external sectoral, governmental and donor representation for Education programming, including cultivation of partnerships

  6. Build organisational capacity and provide training to support quality implementation and evidence-based practices

  7. Spend time in the field working with field operations staff to troubleshoot implementation issues

  8. Provide input on the design of tools for monitoring, evaluation and other evidence building initiatives.

  9. Review data and reports to understand and influence the quality of Education programming

  10. Work with the Advocacy and Communication Teams to set our research agenda, develop case studies and ensure Education work is profiled externally.

MAJOR RESPONSIBILITES:

Strategy & Program Development

  1. Develop the technical/sectoral components of new proposals, in coordination with the GAM and MEAL teams

  2. Provide input into budget of technical components within new proposals.

  3. Lead in project design with the GAM team and Operations team for potential new proposals in Education based on emerging new educational needs. Provide input to designs based on needs assessment findings, evidence based information and analysis targeting the most vulnerable.

  4. Meet donors to preposition for new program ideas and models based on evidence.

  5. Participate in revision of WV strategies and priorities based on emerging needs and donor interests.

  6. Lead the revision of the sectoral programme in alignment with strategy. This will include maximizing opportunities to integrate education with other priority sectors such as Child Protection, Livelihoods and WASH.

Support programme quality, implementation, monitoring and reporting

  1. Provide technical supervision to field education staff including coaching, sharing resources and materials, revision of reports, analyzing lessons, etc.

  2. Monitor progress of education projects and discuss challenges and support needed with field teams. Address implementation delays and issues with the relevant grant managers and Ops Managers.

  3. Participate in the recruitment of relevant staff for the sector

  4. Co-lead with MEAL team the development of Evidence Building Plans (EBPs) for the sectoral programme and for new projects.

  5. Develop sector measurement tools in collaboration with MEAL team. Specifically, set sectoral/technical tool questions based on accredited global tools.

  6. Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

  7. Review grant progress reports and M&E reports specifically program findings and recommendations.

  8. Contribute to annual reports that document progress against strategic objectives.

  9. Support the development of external communication materials relating to WV Education sector achievements

Staff Management & Capacity Building

  1. Provide input to sector organizational structure and staffing plan and ensure reviewing/adjustment of JDs as needed

  2. Contribute in setting performance indicators for the education project teams in close coordination with the project manager

  3. Develop Education capacity building plans and share with P&C.

  4. Assist staff & partner agencies in understanding and adapting project models to local contexts in alignment with local strategy

  5. Orient and train WV staff partner agencies on Education, standards, tools, models, etc.

Networking & External Engagement

  1. Engage in networking and coordination with external Education Stakeholders and partners (Education Partners working groups, MoE’s, ECE Forums, NLG, INGOs, National NGOs, etc.).

  2. Participate in workshops, training, conferences and internal meetings, workshops, etc.

  3. Coordinate with Education internal stakeholders at the regional and Global levels to share best practices and access information.

  4. Coordinate with relevant departments and field Ops on the promotion of WV education programs at the level of the national and local government related institutions.

Learning and Research

  1. Identify key sources of information around education including government bodies, local and international organizations, academic institutions to identify learning, trends, and new parameters that could affect the implementation of current or future education projects

  2. Participate in all education projects’ lessons learned events.

  3. Determine the research and evidence-building agenda for WV Education

  4. Participate in design and roll out of new research proposals and initiatives of WV.

  5. Conduct regular situational analysis of the sector and feed recommendations back to WV for decision making on future priorities.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

  • Four to five years of technical expertise in the areas of Education

  • Proven experience in working with MoE’s, donors and other education stakeholders

  • Experience in capacity building processes, tools and methodologies

  • Three years or more NGO experience in the humanitarian and development fields respectively

  • Experience in needs assessment and project design

Required Education, training, license, registration, and certification

  • Bachelor’s degree in Education related field or Social Sciences.

  • Understanding of principles and standards for Education in Emergencies.

  • Creative and able to come up with, embrace and coordinate innovative thinking, partnership building and problem solving skills;

  • Experience and willingness to take initiatives in all potential Education areas: early childhood education, care and development, basic literacy and numeracy, Remedial Education, etc.

  • Excellent analytical and writing skills;

  • Good interpersonal skills, influencing skills and cross-cultural sensitivity;

  • Strong networking skills and experience in external engagement;

  • Experience working through a partnership model;

  • Excellent capacity building skills

  • Able to work on multifunctional tasks in the pressure of time and organizational changes;

  • Strong computer skills including Word, Excel, PowerPoint

Preferred Knowledge and Qualifications

  • Master’s Degree in the above mentioned areas

  • Experience participating in program implementation, monitoring and evaluation processes.

  • Experience with child focused empowerment programs

Travel and/or Work Environment Requirement;

  • The position requires 75% of the time to be office based.

  • The position requires 25% of travel.

  • The position requires ability and willingness to continue to function during a crisis, including during a World Vision response to a manmade or natural disaster.

  • The position requires availability and willingness to work outside regular office hours occasionally.

Language Requirements;

Excellent written English, with fluency in speaking Arabic and English

IMPACT Facilitator/Nablus (Fixed term 11 months)

JOB PURPOSE

To assist adolescents within the zone to develop the behaviours and attitudes necessary for participation in social, civic, and economic life. Key duties will include; Mobilizing groups of adolescents; Recruiting, mentoring and managing volunteer IMPACT+ Club Leaders; Providing ongoing coaching and support to IMPACT+Clubs; Creating networks and partnerships with appropriate stakeholders in the zone; and participating in the international IMPACT+ Club movement.

MAJOR RESPONSIBILITES

% of time

Activity

End Results

10%

1. Recruitment and Training of IMPACT+ Club Leaders

  • Participate in “IMPACT+ Club” orientation training for facilitators

  • Identify and meet with potential project partners (organizations and individuals) in the AP area

  • Interview and select volunteers to be leaders for “IMPACT+ Club”

  • Assist the CESC Coordinator to conduct IMPACT+ Club leaders training.

  • Follow up potential turn over in IMPACT+ Club Leaders through preparation, positioning, and training of successor leaders

25%

2. Formation and implementation of IMPACT+ Clubs

  • Work with IMPACT+ Club Leaders to form functional IMPACT+ Clubs in the zone.

  • Attend weekly IMPACT+ meetings to facilitate/support Clubs to become cohesive, have clarity of mission, vision and strategy and to develop practical action plans.

  • Ensure the occurrence of regular reflection sessions between IMPACT+Clubs and local communities after each community service learning projects

  • Participate in at least two community projects per IMPACT+ Club.

25%

3. Coaching and follow up of IMPACT+ Club Leaders and their clubs

  • Monthly face-to-face meetings with each IMPACT+ Club Leader and members (this could be done in conjunction with monthly Club visits).

  • Assessing training needs for IMPACT+ Club leaders and members, based on report from monitoring data and reflection session.

  • Weekly follow up with each leader.

  • Ensure that weekly and monthly reports are satisfactory and submitted on time.

  • Assist IMPACT+ Club Leaders to build relationships across communities.

  • Arrange quarterly development meetings for all IMPACT+ Club Leaders to reflect on the progress, to resolve common challenges, and to build on successful approaches and innovation.

  • Coach and mentor IMPACT+ Leaders according to the outcomes of the reflection sessions as needed to ensure capitalization on strengths and bridging of weaknesses.

  • Organize at least one local event per year to motivate Leaders. This can be done individually or with other IMPACT+ Club Facilitators, and with the support of CESC Coordinator

  • Assist the CESC Coordinator to evaluate the performance of clubs based on the IMPACT+ Quality Standards (through visits, telephone discussions, and physical participation in projects), and offering direct and indirect coaching in order to maintain or improve the quality of the IMPACT+ program.

15%

4. Participation in networking, partnerships as well as IMPACT+ Club national event and relevant global moments

  • Work with IMPACT+ Clubs to establish Facebook groups to share information and work; and ensure effective engagement of club members and wider community in the social media materials

  • Ensure that each Club participate at least with one initiative in the national event(s) (forum(s)) at zonal and national levels

  • Prepare plans and ensure participation of IMPACT+ Clubs in relevant global moments

  • Identify new local opportunities for IMPACT+ Leaders or members.

  • Develop and maintain strong relationships with community agencies and other project partners

  • Share report of IMPACT+ Club activities to partner organisations at least once a year.

10%

5. Support the team in to conduct quality monitoring and evaluation for IMPACT+ Clubs in the zone

  • Collect and record initial baseline data.

  • Support in monitoring and evaluation activities related to IMPACT+

  • Collection of monthly reports from IMPACT+ Club Leaders.

  • Provide needed support to the CESC Coordinator to write report to document quantitative and qualitative information for all IMPACT Clubs disaggregated as needed on 6-month cycles.

  • Documenting testimonies and success stories which can be included in the monthly report, collected through visits, telephone discussions, project participation, etc.

10%

6. Follow up finance and procurement aspects of the IMPACT+ Clubs

  • Prepare payment documents in alignment with the financial and procurement policies and procedures

  • Ensure IMPACT+ financial transparency through having financial reports/expense accounts for community service learning and social enterprise projects of the IMPACT+ Clubs.

  • Support the CESC Coordinator in preparation of the procurement plans,

  • General administrative duties related to the support of the program

5%

7. Others

  • Perform other duties as assigned by the supervisor

  • Attend staff meetings at zonal and national levels

  • Commitment to all capacity building activities as commanded by the supervisor

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

Amble experience in IMPACT Club model including all relevant technicalities

Mobilization and lobbying

Required Education,

training, license,

registration, and

certification

Psychosocial, human development fields or equivalent

Preferred Knowledge

and Qualifications

  1. Experience in working in NGOs environment

  2. Communications skills

  3. Leadership skills/ influence skill

  4. Debating and critical thinking skills

  5. Networking skills

  6. Ability to multitasking

  7. Creativity and innovation

  8. Flexibility and ability to working in a demanding and changing environment

Travel and/or

Work Environment

Requirement

Valid driving licence and ability to travel across West Bank as needed

Physical

Requirements

Flexibility in work station location

Language

Requirements

Arabic as mother tongue and English communications

CORE COMPETENCIES

Be Safe and Resilient

Deliver Results

Build Relationships

Be Accountable

Learn and Develop

Improve and Innovate

Partner and Collaborate

Embrace Change

IMPACT Facilitator/Jenin (Fixed term 11 months)

JOB PURPOSE

To assist adolescents within the zone to develop the behaviours and attitudes necessary for participation in social, civic, and economic life. Key duties will include; Mobilizing groups of adolescents; Recruiting, mentoring and managing volunteer IMPACT+ Club Leaders; Providing ongoing coaching and support to IMPACT+Clubs; Creating networks and partnerships with appropriate stakeholders in the zone; and participating in the international IMPACT+ Club movement.

MAJOR RESPONSIBILITES

% of time

Activity

End Results

10%

1. Recruitment and Training of IMPACT+ Club Leaders

  • Participate in “IMPACT+ Club” orientation training for facilitators

  • Identify and meet with potential project partners (organizations and individuals) in the AP area

  • Interview and select volunteers to be leaders for “IMPACT+ Club”

  • Assist the CESC Coordinator to conduct IMPACT+ Club leaders training.

  • Follow up potential turn over in IMPACT+ Club Leaders through preparation, positioning, and training of successor leaders

25%

2. Formation and implementation of IMPACT+ Clubs

  • Work with IMPACT+ Club Leaders to form functional IMPACT+ Clubs in the zone.

  • Attend weekly IMPACT+ meetings to facilitate/support Clubs to become cohesive, have clarity of mission, vision and strategy and to develop practical action plans.

  • Ensure the occurrence of regular reflection sessions between IMPACT+Clubs and local communities after each community service learning projects

  • Participate in at least two community projects per IMPACT+ Club.

25%

3. Coaching and follow up of IMPACT+ Club Leaders and their clubs

  • Monthly face-to-face meetings with each IMPACT+ Club Leader and members (this could be done in conjunction with monthly Club visits).

  • Assessing training needs for IMPACT+ Club leaders and members, based on report from monitoring data and reflection session.

  • Weekly follow up with each leader.

  • Ensure that weekly and monthly reports are satisfactory and submitted on time.

  • Assist IMPACT+ Club Leaders to build relationships across communities.

  • Arrange quarterly development meetings for all IMPACT+ Club Leaders to reflect on the progress, to resolve common challenges, and to build on successful approaches and innovation.

  • Coach and mentor IMPACT+ Leaders according to the outcomes of the reflection sessions as needed to ensure capitalization on strengths and bridging of weaknesses.

  • Organize at least one local event per year to motivate Leaders. This can be done individually or with other IMPACT+ Club Facilitators, and with the support of CESC Coordinator

  • Assist the CESC Coordinator to evaluate the performance of clubs based on the IMPACT+ Quality Standards (through visits, telephone discussions, and physical participation in projects), and offering direct and indirect coaching in order to maintain or improve the quality of the IMPACT+ program.

15%

4. Participation in networking, partnerships as well as IMPACT+ Club national event and relevant global moments

  • Work with IMPACT+ Clubs to establish Facebook groups to share information and work; and ensure effective engagement of club members and wider community in the social media materials

  • Ensure that each Club participate at least with one initiative in the national event(s) (forum(s)) at zonal and national levels

  • Prepare plans and ensure participation of IMPACT+ Clubs in relevant global moments

  • Identify new local opportunities for IMPACT+ Leaders or members.

  • Develop and maintain strong relationships with community agencies and other project partners

  • Share report of IMPACT+ Club activities to partner organisations at least once a year.

10%

5. Support the team in to conduct quality monitoring and evaluation for IMPACT+ Clubs in the zone

  • Collect and record initial baseline data.

  • Support in monitoring and evaluation activities related to IMPACT+

  • Collection of monthly reports from IMPACT+ Club Leaders.

  • Provide needed support to the CESC Coordinator to write report to document quantitative and qualitative information for all IMPACT Clubs disaggregated as needed on 6-month cycles.

  • Documenting testimonies and success stories which can be included in the monthly report, collected through visits, telephone discussions, project participation, etc.

10%

6. Follow up finance and procurement aspects of the IMPACT+ Clubs

  • Prepare payment documents in alignment with the financial and procurement policies and procedures

  • Ensure IMPACT+ financial transparency through having financial reports/expense accounts for community service learning and social enterprise projects of the IMPACT+ Clubs.

  • Support the CESC Coordinator in preparation of the procurement plans,

  • General administrative duties related to the support of the program

5%

7. Others

  • Perform other duties as assigned by the supervisor

  • Attend staff meetings at zonal and national levels

  • Commitment to all capacity building activities as commanded by the supervisor

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

Amble experience in IMPACT Club model including all relevant technicalities

Mobilization and lobbying

Required Education,

training, license,

registration, and

certification

Psychosocial, human development fields or equivalent

Preferred Knowledge

and Qualifications

  1. Experience in working in NGOs environment

  2. Communications skills

  3. Leadership skills/ influence skill

  4. Debating and critical thinking skills

  5. Networking skills

  6. Ability to multitasking

  7. Creativity and innovation

  8. Flexibility and ability to working in a demanding and changing environment

Travel and/or

Work Environment

Requirement

Valid driving licence and ability to travel across West Bank as needed

Physical

Requirements

Flexibility in work station location

Language

Requirements

Arabic as mother tongue and English communications

CORE COMPETENCIES

Be Safe and Resilient

Deliver Results

Build Relationships

Be Accountable

Learn and Develop

Improve and Innovate

Partner and Collaborate

Embrace Change

Sponsorship Development Facilitator-Bekaa

PURPOSE OF POSITION

The purpose of the position is to serve as a catalyst, partnership broker, and builder of the capacity of local partners, facilitating the community-led initiatives to improve and sustain the well-being of children and their families.

To implement with partner the program activities and sponsorship Operation and to facilitate the participation and engagement of Registered Children in programs by applying Sponsorship standard.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

65%

Build Strong Relationship and understanding of Sponsorship Operations.

Local community trusts WV and is willing to work for the benefit of the most vulnerable children and welcomes the sponsorship concept.

  • Build positive and constructive relationships with community members and partners in order to understand their realities and facilitate development processes effectively.

  • Strengthen the understanding of community development and ownership and of social sustainability among the stakeholders in the area.

  • Increase the understanding of and sensitivity to child development and child vulnerability factors among community members and partners

  • Communicate effectively World Vision’s identity, mission, vision, values and its approach in order to work in ways that are contextually appropriate and clear.

  • Undertake social networks analysis in order to understand the functions various stakeholders fulfill, power dynamics, and to identify potential local partners and assess their capacity building needs.

  • Ensure community understanding of sponsorship and respond to questions and concerns promptly and sensitively

  • Ensure partners, including their volunteers and children, are involved in managing the ongoing registration of children.

  • Conduct community sensitization to ensure that parents understand sponsorship before registration through appropriate activities.

  • Plan and implement as per sponsorship guidelines activities that promote children’s participation using child-friendly methods and tools.

  • Work closely with the sponsorship officer to apply Child Monitoring Standards and processes in program activities in ways that promote their outcomes.

  • Equip partners, volunteers and community groups to monitor children through visits and project activities.

  • Prepare and gather sponsorship 2.0 requirements such as child video greetings, community photos albums and others as requested via mobile Horizon.

  • Follow up on children with child well-being and report any issue that require case management with proper follow up.

  • Ensure the presence and participation of children in all sector activities and provide accurate means of verification.

  • Ensure accurate data entry via Horizon mobile phone.

  • and report in a timely manner.

  • Conduct regular visits to children to process incoming and outgoing correspondence such as thank you letter, Introductory letter report, child expression worksheet, and farewell letter

  • Report on child protection incident to the related assigned staff member.

  • Take the lead in distributing any community support items or gift in kinds while gathering necessary means of verification

20%

Assist in Program planning and implementation

Projects goals and activities are implemented effectively according to the community needs

  • Actively support program team leader in project planning, implementation, monitoring and reporting processes relevant to assigned area

  • Work with social groups to support, monitor and evaluate ongoing activities according to approved stated objectives, plan of action, M&E tools, budget and record progress.

  • Actively participate in sharing feedback, reflection and learning with proper documentation for the results.

  • Collect accurate and timely data for project design, monitoring, implementation and evaluation.

Handle Advocacy Working Groups

  • Facilitate advocacy working groups in partnership with SDCs

  • Facilitate children council advocacy working groups

  • Provide technical support for children councils and adult advocacy working groups to come up with advocacy messaging, initiatives and campaigns to tackle CP issues

10%

Act as a Catalyst, broker and facilitator in working with partners

Relationship is built with a wide range of local partners who are willing to work for the well-being of children

  • Enable and facilitate networking and connections among local stakeholder groups and between local partners

  • Actively search for new partners within and outside the community, identify how these partners can work together towards shared priorities for child well-being and initiate, develop and manage partnership arrangements with them.

  • Work with partners to coordinate volunteers’ efforts to enable integration and synergy and prevent duplication and burn-out.

5%

Perform other duties as required

  • Attend trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

  • University degree in a field related to community development work (preferably with experience in a field such as sociology, public health, agriculture, economics, education, etc.).

  • 2 years of previous relevant experience, including at least one year of development facilitation in and with communities

  • Strong understanding of community-led development work

  • Basic understanding of design, monitoring, and evaluation

  • Strong critical and analytical thinking skills

  • Strong facilitation skills

  • Strong communication skills and cross cultural sensitivity

  • Strong interpersonal skills, including the ability and commitment to listen to others

  • Very good command of Arabic and English.

  • Computer literate in Microsoft Office package.

Preferred Skills, Knowledge and Experience:

  • Experienced in building and maintaining relationships and networks with individuals, communities and development partners

  • Knowledge of children rights

  • Knowledge of Child well Being

  • Knowledge in Partnering principles

  • Development facilitation skills , including catalyzing, connecting, and building the capacity of community groups

  • Good negotiation skills

Work Environment

  • This position requires regular local travel

  • 80% field work with the local community

  • 20% Office based

Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Regional Advocacy, Policy and External Engagement Sr. Advisor

POSITION TO BE LOCATED ANYWHERE WITHIN MEER (MIDDLE EAST/EASTERN EUROPE REGION) WHERE WVI IS REGISTERED.

PURPOSE OF THE POSITION:

The position is responsible for providing technical support and guidance to the Field Offices to implement advocacy, policy and external engagement plans according to the country context, Regional Plans and WV partnership strategy – Our Promise, policies, standards and priorities, to achieve the well-being of most vulnerable children in the Middle East Eastern Europe Region (MEER).

The chosen candidate will serve as a technical resource person to enable MEER in taking a leadership role in humanitarian advocacy be this within WV partnership, but also among regional and national partners, given that MEER is composed of source, transition and destination countries of displaced children. Ensure program quality in the successful delivery of advocacy project models, Sustainable Development Goals, WV flagship campaign It Takes a World to end violence against children and social accountability.

The Senior Advisor will assist in embedding advocacy, policy and external engagement with other lines of Ministry in alignment with partnership policies, strategies and standards to enhance field offices can achieve strategic objectives through advocacy and external engagement as defined in the Partnership Strategy - Our Promise Phase 2.

MAJOR ACTIVITIES

STRATEGY & PLANNING

  • Develop and implement the Advocacy and Policy Agenda for the MEER Region.

  • Advise and contribute on the development and roll out of the FY22 External Engagement plan for MEER.

  • Development of regional advocacy and policy capacity building strategies, priorities and business plans ensuring alignment with regional and global advocacy and policy priorities, both internal and external to World Vision.

  • Contribute to the development of global policies guidelines, especially humanitarian related one and standards and assist in contextualizing them within the MEER region.

  • Ensure successful implementation of the global advocacy campaign (It Take A World) with great focus on fragile context and humanitarian policy.

  • Coordinate with regional and national communications teams on localizing models to influence behaviors and implementation of global initiatives such as context relevant and adapted SBC and CVA.

  • Lead Maturity Framework and Advocacy Success Matrix dialogue and provide quarterly updates for the Regional Director.

ADVOCACY & POLICY TECHNICAL SUPPORT

  • Provide technical support and guidance to Field Offices for design, implementation and monitoring of advocacy and policy, and the External Engagement plans.

  • Works with NO advocacy teams to pursue a child-focused humanitarian advocacy agenda that is aligned with regional and global advocacy strategies and positioning

  • Lead capacity building and technical support to all stakeholders involved in the implementations of EE Plans, in order to increase MEER profile internally and externally.

  • Coordinate training, forum or workshops related to all related forms advocacy aligned to regional capacity building plan

  • Capacity building based on the partnership and regional matrix results.

KNOWLEDGE MANAGEMENT

  • Support the continuous learning through documentation of advocacy programs and models that best support the mission of World Vision.

  • Facilitate the formation of regional advocacy forums/ networks that contribute to strategic action and promotes learning, especially humanitarian advocacy.

  • Supports in the development and execution of strategic research and analysis agenda on emerging issues and the region’s metanarrative that will enhance child well-being.

  • Develop and prepare advocacy reports, position papers and concept papers on Child Wellbeing, child rights and child protection issues that can contribute to policy dialogue, especially humanitarian advocacy within the MEER region

INTERNAL ENGAGEMENT & COORDINATION

  • Liaison with internal stakeholders and representation, relationship building and stakeholders’ management with global A&EE, DM Advocacy, Global Capital.

  • Participate and actively contribute to partnership external fora, working groups and networks related to advocacy and policy. Work with other members of the SMQ, RDU, HEA teams to ensure that advocacy is understood and integrated within the broader ministry of World Vision in the region and embedded into regional grant-funded projects.

EXTERNAL ENGAGEMENT

  • Actively contribute to the EE agenda development, rollout and coordination

  • Support active engagement with international organizations, government agencies, media, partners and communities to enhance World Vision’s influence and credibility on advocate issues to improve wellbeing of children and promote advocacy messages, especially regarding humanitarian policies.

  • Maintain good external relations with partner agencies to foster collaborative relationships and network during collaborative advocacy programs in the region, especially regarding humanitarian advocacy.

  • Support the development of external coalitions at national and regional levels on advocacy issues that WV would like to support.

  • Representation on the inter-agency and external forum to contribute on transforming MEER as thought leader.

GENERAL

  • Contribute to the effectiveness of the Advocacy and Communication team and other functions within the region promoting mutual learning, support and accountability.

  • Participate in devotions and other activities that enrich and develop mutual growth in Christ.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Master Degree in either human rights, law, international policy, international relations, or related field.

  • Extensive experience in humanitarian advocacy and policy, including representing WV or another INGO/UN Agency at national, regional & global networks and forums

  • 3-5 years' experience in a variety of contexts, and at least one of the fragile countries in MEER, leading on humanitarian advocacy and policy, with a focus on capacity building and support.

  • Experience in the architecture and implementation of External Engagement Plans.

  • In-depth knowledge of context specific advocacy and policy in MEER region.

  • In-depth understanding of key aspects of child right, advocacy and campaigns, demonstrable understanding of the essentials of transformational development and humanitarian programming.

  • Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment

  • Ability to influence internal and external stakeholders and represent WV, particularly with donors and partners, coupled with experience in government, IO or UN representation.

  • Experience in evidence-based policy development, policy paper and advocacy content.

Travel and/or work Environment Requirement

The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Regional Audit Manager - MEER

*Preferred position location: Bosnia or any other country in the Middle East & Eastern European Region (except Lebanon) where WVI is registered to operate.

*This position is unaccompanied.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Provide Strategic leadership to the Audit Team in the National Office (NO) portfolio assigned within the Region, in the provision of independent objective assurance and consulting activity of the portfolio’s operations. This advisory role includes but is not limited to providing advice on risk management, internal controls systems and their impact on the operations of the organization.

Supervise a team of professional auditors in the NO portfolio assigned and provide reasonable assurance to regional and national senior management that controls are adequate to mitigate high and medium risk to the Partnership.

Provide audit quality assurance by reviewing the audit work of the audit team in his/her portfolio, including issue of audit reports to the respective NO portfolio Senior Leadership and to the Audit committees (as applicable).

KEY RESPONSIBILITIES:

Leadership of Audit Engagements:

  • Provide technical guidance and direction in the Annual Audit Planning Process using risk analysis techniques and tools, and develop annual audit plans for discussion, review and approval by the Regional Audit Director (RAD), NO portfolio Leadership and with the Board Audit Committees (BACs) within the portfolio (as applicable).

  • Provide leadership and supervise the performance of audit engagements’ planning, field work, and audit reporting. ensuring that the audit process is aligned and supports strategy delivery in the assigned NO portfolio within the region.

  • Foster effective engagement with the BACs in the NO portfolio (as applicable) on the performance of the Audit Team in the assigned NO portfolio.

  • This is to be done through quarterly participation at BACs (Intermediate, Advisory Council meetings, as applicable) for the NO portfolio assigned.

Quality Assurance:

Perform quality reviews of risk-based integrated audit (RBIA) assignments and provide guidance to the Senior Internal Auditor (SIA) regarding:

  • Quality audit standards to be observed and maintained by all auditors in the course of their work.

  • Provide on-the-job technical support during field work with the team members and on site review as necessary.

  • Maintain an audit presence and history of audits per project/grant as needed based on available resources and use of GRC.

  • Lead the audit team in following up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.

People Management and Professional Development:

  • Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units per year.

Other:

  • Participate as an advisor of the NO Integrity and Protection Hotline (IPH) and Enterprise Risk Management committees in assigned country portfolio.

  • Support and implement the Global Internal Audit (GIA) initiatives deemed to increase the internal audit team effectiveness and efficiency.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have prior working experience in audit (Public or private) of not less than six years in a recognized organization, two of which should be at a senior supervisory level. Experience in accredited audit firms and/or in a Non-Governmental organization will be an added advantage.

  • Proven experience in Risk Based Auditing.

  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners.

  • Cross cultural and multi faith experience.

  • Exposure to various accounting systems.

  • University degree in Commerce, Accounting/Business Management/Finance. A post-graduate degree in Management is a requirement.

  • Be a qualified CPA or ACCA with an up-to-date membership status. Professional memberships in CIA/CISA/CFE are an added advantage.

  • Good command of the English Language, written and communication skills in particular. Knowledge of French would be an added advantage.

Preferred:

  • Strategic thinker with advanced analytical and problem-solving skills.

  • Strong people & project management skills.

  • Computer skills (office application, accounting systems is a plus).

  • Working knowledge in Audit software packages.

  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.

  • Must be honest and hardworking, with proven experience in dealing with management at a senior level and be disciplined leader. Experience in a multicultural setting is highly desirable.

  • Good understanding of non-profit industry.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 30%.

  • Travel to high security risks and fragile contexts within MEER the region.

Displaying page 1 of 3