Chief Operating and Technology Officer (COTO)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Chief Operating and Technology Office (COTO) will work in partnership with the VisionFund Network (total staff of approx. 7,200) to seek to impact 4m children per year, currently, and up to 30m by 2030. The role will support the Vision Fund International (VFI) President and CEO and the Regions in delivering an Annual Operating Plan of Net Income before Donations, of circa USD5m+. As a member of the Senior Leadership Team, the COTO drives Operational Excellence and digital transformation through change management initiatives that build the capacity of the 28 MFIs to deliver on Our Promise and on VisionFund’s 2030 strategy. As a Christian leader, the COTO will develop and build a strong team to

ensure a coordinated delivery of MFI and client centric products, services and expertise to support the field operations and drive efficiency.

KEY RESPONSIBILITIES:

Senior Leadership Team membership and global responsibilities:

  • Be a core member of VFI senior leadership team and contribute towards the overall progress of the ministry.

  • Foster an organizational culture of Performance, Operational Excellence and Accountability based on VisionFund/World Vision Core Values, vision and mission.

  • Ensure ongoing change management and strategic priorities drive resource allocation that can deliver increased impact and target benefits, in alignment with global priorities and strategy.

  • Role modelling Christian Leadership and Core Values.

  • Represent the organisation in the global governance structure (VFI Board and Committees).

Strengthen operations and build capacity in the MFIs by developing global standards, Operational Excellence and digital transformation:

Lead on Operational Excellence by ensuring strategic, responsive and coordinated provision of global products and services to the VisionFund:

Network through a range of teams:

  • Technology and Digital Transformation

  • Data Management

  • Product Delivery and Execution

  • Sales and Branch Productivity

  • Frontline staff training

Operationalise and ensure ongoing application of an efficient framework for strategic initiatives and business processes implementation and the coordination of all stakeholders’ efforts.

Eliminate siloes and foster cross-collaboration to achieve effectivess programmes that support MFIs’ day-to-day field operations.

Develop and support the deployment of product and service offerings that facilitate the realisation of our strategy.

Deliver simple, efficient, innovative and secure technology & operational services to the Network that mitigate operational risk and increase efficiency.

Develop and leverage centres of excellence that drive operational excellence and deliver excellent client experience to create clear distinctives for VisionFund and value for clients.

Strengthen and increase MFI productivity across the VisionFund Network through a coordinated approach with regional and country teams.

Develop and drive digital transformation and data services throughout the organisation, setting the vision and drawing stakeholders together on this journey.

Leadership, guidance and support to the Team for personal/team development and wellbeing (personal, professional and spiritual):

  • Inspire and align leaders of the various teams and influence the performance of the same.

  • Nurture the spiritual and professional development of direct reports and team members.

  • Instill and encourage a strong servant and service culture in leaders and their teams; role modelling Christian Leadership and Core Values.

  • Provide feedback and coaching to direct reports and team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • COO experience or strong operating skills in microfinance or banking delivering operational excellence.

  • 15+ years’ work experience in a global, matrix-managed organisation.

  • 5+ years’ experience managing people at a senior level.

  • Experience delivering digital transformation (especially core banking systems and digital solutions).

  • Experience working in a multinational and multicultural environment with proven cross-cultural effectiveness.

  • Consultancy experience (internal or external) is desirable and a proven ability for spotting improvement opportunities and making those happen in a complex and dynamic environment.

  • Solid strategic leadership skills preferably gained in financial services, microfinance experience an advantage.

  • Good written and verbal communication skills and strong at influencing.

  • Able to lead and manage a virtual team.

  • Ability to analyze, recommend solutions, mentor and guide people.

  • Proven organisational skills and able to ability to manage change programmes.

  • Must be able to simultaneously manage multiple priorities, projects and stakeholders.

  • A minimum of a university degree (ideally a Master’s degree) in in Finance, Business, Economics, ICT, Engineering or equivalent level of knowledge demonstrated through relevant experience.

  • French or Spanish fluency would be a plus.

Preferred Skills, Knowledge and Experience:

  • Project management experience working to recognized PM methodologies is preferred.

  • French or Spanish fluency would be a plus.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25% of the time.

  • Ability to use computer, attend meetings, travel abroad.

Chief Risk Officer, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Chief Risk Officer (‘CRO’) is a newly created senior management role within the Global Centre of VisionFund International, World Vision’s microfinance subsidiary. Reporting directly to the CEO, the CRO is responsible for global enterprise risk management, which includes oversight and leadership of all risks and compliance to policies across the VisionFund network of 28 microfinance institutions (MFIs). The role oversees, among other things, roles accountable for Corporate Governance, Credit Risk Policy, Information Security and Physical Security. To manage this, the CRO will set global risk strategy and oversee, manage and align the risk management frameworks, policies, tools and practices globally. The CRO must also drive a culture in which Risk and Compliance have sufficient voice and are embedded in all key decision-making processes. The Risk function is a strategic function that steers business direction and strategy, and ensures the long-term resilience of VisionFund. The Compliance function is also vital for operations in the MFI network. The CRO will manage a team and attend on the VFI Board committees.

KEY RESPONSIBILITIES:

The CRO is responsible for running the Risk and Compliance department. The Risk and Compliance department is the second line of defence for VisionFund to the risks that arise from its operations.

The first line of defence to these risks is the responsibility of operational management within both the MFIs and Global Centre. The Risk and Compliance teams’ responsibilities are therefore to ensure that the MFIs and Global Centre operate with due regard to risk.

The key risks areas within VisionFund include:

  • Operational

  • Liquidity

  • Credit

  • Insurance / other product (E.g. Savings / Remittances)

  • Reputational

  • Capital

  • Strategic

  • Mission

  • Country

  • People

  • Legal Compliance / Regulatory

  • External Risk

  • Technology

The management of these risks is achieved via the below responsibilities.

Maintain and develop the risk management strategy, policy, frameworks, tools and practices:

  • Guide and support internal VFI departments and teams with risk mapping and the development risk mitigation plans.

  • Responsible for the periodic review of the effectiveness VisionFund’s risk management infrastructure.

  • In conjunction with the CEO and Audit & Risk Committee, defines and sets VFI’s Risk Appetite and Risk Profile at a global level and works with local in-country Boards for the local businesses to underpin VisionFund’s strategy and plans.

  • Ensure that VisionFund has an approved written risk management strategy, policy and frameworks which are consistent with the VisionFund business strategies, capital strength and management expertise.

Ensure appropriate implementation of the strategy and policies globally – both at MFI and Global Centre level:

  • Oversee the implementation of and adherence to risk control frameworks, policies and business standards aligned with VisionFund policies and procedures in risk.

  • Provide appropriate guidance, challenge and advice to the MFIs’ executive management on all risks that they own and that they have accountability to manage.

  • Responsible for training in risk management globally.

  • Manage the development and regular testing of VisionFund Business Continuity and Disaster Recovery Plans and ensure that they are formally approved by the Board of Directors. Report on all events on system failures and other emergency issues.

  • Ensure appropriate global minimum standards of credit are adhered to by all MFIs and establish and enforce appropriate credit risk limits and credit product structuring.

Monitoring and reporting of compliance with VisionFund’s risk policies and frameworks:

  • Work with Internal Audit to ensure that the risk based audit approach taken is not susceptible to gaps in the risk management process. As part of the continuous improvement loop, participate in internal audit finding reviews to help identify areas of existing or potential risk to be addressed.

  • Monitoring risks should be a continuous process and undertaken on a formal and informal basis. The CRO is responsible for keeping abreast of activities globally that may impact on the ability of VisionFund to operate successfully.

  • Develop regular risk reporting for each function that provides functional heads with the quantitative measures identified with respect to risk exposure and control compliance.

  • Perform stress testing and modelling of risks where appropriate.

  • In the event that the risk indicators are outside of established limits, or there is a breach of controls, discuss and document the specific issues with the functional heads responsible. All such failings must be highlighted in any risk reports at both Executive Management and Board levels. In addition, the CRO should ensure that Internal Audit are alerted.

  • Prepare a monthly and quarterly risk reports for use at the Senior Management meetings, Management Risk Committee and Board ARC Committee that provides an overview of the risks faced by VisionFund together with recommended actions where appropriate. The report should include a monthly risk dashboard that provides key risk indicators with respect to risk exposure (against defined limits) and control compliance as well as stress testing results. Such reports should also provide a view and opinion of the ratios over defined time periods e.g. weekly, monthly, quarterly, annually.

Ensure that Risk and Compliance considerations are properly reflected in the decision-making processes of VisionFund. Represent Risk and Compliance in these processes:

  • Work to feed in the voice of Risk in developing VFI's Finance and Business strategies including integration between the VFI and MFI strategies, business and financial plans. Working with the Regional Finance teams, ensure the development of the MFI strategies and plans are aligned to VFI Risk tolerances and appetites, and are achievable.

  • Responsible for consulting and advising on actions to address significant risk issues and events, table recommendations to the risk committee for approvals.

Executive committee participation in board committees and appropriate management committees.

The CRO is also responsible for the good corporate governance of VisonFund. This is achieved by designing and implementing an appropriate governance framework; managing the formation of and appointments to boards and committees;

designing and managing the use of delegated authorities; and developing the monitoring procedures to ensure adherence.

In collaboration with OCS, responsible for the development and implementation of a corporate security strategy for MFIs and VF network.

Responsible for the day-to-day management of the Risk and Compliance teams:

  • Lead, manage and develop talent for future organisational needs.

  • Ensure all work and influence is in alignment with VisionFund's vision and mission, and that World Vision's values are embedded in everything done.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Minimum 15 + years' experience in banking or financial institutions, specifically with a minimum of 10 years’ experience in risk management and compliance at a senior management level.

  • 5+ years’ experience in a Credit policy / underwriting / Credit operations / MIS function.

  • Broad risk management knowledge including fraud and operational risk management and the ability to lead risk governance and control through recognized frameworks.

  • Experience of operating at senior management and board level.

  • Proven ability to develop and implement risk strategy in a multinational organisation.

  • Experience of compliance and regulatory environments.

  • Ability to be cross culturally sensitive through awareness of cultural differences, persuasive with good negotiating style to achieve the buy in of key stakeholders and partners.

  • Must have high integrity and must be approachable.

  • Professionally Qualified Accountant and/or other relevant qualifications such as masters or MBA.

  • English fluency.

Preferred Skills, Knowledge and Experience:

  • Graduate from an International Business School (Master's level).

  • Microfinance and loan underwriting experience.

  • International experience in emerging/developing markets.

  • Experience of chairing executive committees.

  • Knowledge of either French or Spanish.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 30% of the time.

  • Ability to use computer, attend meetings, travel abroad.

Global Asset Management Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Global Asset Management Director (GAMD) is a new role within VisionFund International (VFI) Global Finance.

Reporting to the CFO of VFI and managing a team of five employees, the GAMD has responsibility for the VFI global balance sheet and ensuring it is aligned behind the Our Livelihoods Promise strategy. The GAMD will manage and coordinate the asset and liability sides of VFI's balance sheet together with the treasury processes of the Group. As well as 'running the bank' and liaising with WV Treasury, this role will also centrally drive and oversee global liquidity and solvency in the field and improve the Group's treasury systems and processes to ensure efficiency and informed decision making.

This is a key strategic role to achieving the 2030 Strategy.

KEY RESPONSIBILITIES:

  • Oversight of both the Global Debt Capital Management function (responsible for the raising and management of external finance) and the Global Investment Management function (responsible for the deployment of that finance around the

  • Network). A key element of the role is to ensure that these asset and liability sides of the balance sheet are effectively managed and coordinated.

  • For liability side, the GAMD must ensure that the Group is appropriately and efficiently funded. This includes ensuring that relationships with external lenders are maintained and developed; ensuring that new funds are effectively and

  • efficiently sourced; and managing the debt at MFI level. A strong working relation should also develop with the Fundraising/Grants teams.

  • For the asset side, the GAMD must ensure that capital (whether debt or equity) is effectively deployed within the MFIs in a way that assists in maximising impact. A strong working relation should develop between the GAMD’s team and the

  • Regional Heads and MFI management to ensure that their regulatory capital and liquidity needs are appropriately serviced. The GAMD must ensure a rigorous, objective and transparent decision making process.

  • Overall responsibility for VFI cash flow and capital forecasting, including driving effective central oversight of MFI liquidity and capital levels.

  • The GAMD is responsible for the management of the interest rate and FX risk that arises around the group, including risks relating to debt and investments.

  • Ensure that all regular and ad hoc reporting on treasury is carried out with sufficient quality and timeliness.

  • Ensure the function staff receive appropriate training in treasury. Mentor and coach the team to ensure their well being and effectiveness.

  • A key member of both the ALCO and IISC committees.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A minimum of 15 years professional relevant experience; a minimum of 10 years external experience working in the treasury or capital markets functions of a multinational organization, preferably at a Group level.

  • Debt capital markets experience including the issuance of a variety of debt instruments and managing the debt investor relationships that arise from that.

  • Design and management of the intra-group funding strategy of a financially regulated group to assist in the movement of capital around the group.

  • Management of balance sheet risk including interest rate risk, liquidity risk and foreign exchange risk.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Able to balance Christian values with commercial practices.

  • MCT (or equivalent treasury qualification) or CFA (or equivalent asset management qualification) qualified.

  • MBA preferred.

  • CPA/ACA (or equivalent) accounting qualification preferred.

  • Fluency in English.

Preferred Skills, Knowledge and Experience:

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; excellent communication, presentation and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 15% of the time.

Finance Operations and Transformation Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Finance Operations and Transformation Director (FOTD) is a new role within VisionFund International (VFI) Global Finance.

Reporting to the CFO and leading a team of nine, the FOTD has responsibility for VFI global financial operations and ensuring alignment behind the Our Livelihoods Promise strategy, including adoption of digital technologies. The FOTD will lead VFI's finance strategy, accounting, reporting and planning functions, and ensure global finance functions are effective and continuously improving. Leading external and internal projects, the role will drive transformation of financial systems and processes globally. The role uses strong relationship mgt, influencing and coordination skills.

This is a key strategic role to achieving the 2030 Strategy.

KEY RESPONSIBILITIES:

  • Create VFI's first (and lead the execution of the) Global Finance Strategy globally, including transform digitally.

  • Responsible for monthly management accounts process globally. Responsible for the production of the annual financial report and for the production of reporting to the Board and executive management, including use of data visualization.

  • Ensure that appropriate accounting policies are developed and adhered to globally, running a team that is a technical center of excellence.

  • Lead global planning and budgeting processes at GC and MFI levels to ensure plans are centered in Strategy, have financial integrity, are achievable and undergo sufficient scrutiny. Responsible for the budget at GC level. This will require continued development and Lean 6 Sigma use on planning processes and models.

  • Lead the development of financial models, forecasting tools, and other analytical tools for budget and other forecasting. Ensure consistency of these different forecasts.

  • Lead and transform the GC 'Business Model' to ensure transparency, legality and fairness, and a balance of long-term GC sustainability with minimal MFI funding, engaging outside consultants/experts.

  • Ensure the GC finance staff receive appropriate related training. Mentor and coach the finance team to ensure their well being, effectiveness and suitable career paths. Work with the regional finance directors in the control over and update of the global VFI Finance Manual into the MFIs.

  • Provide management with ad hoc and strategic reporting and analysis to assist in the decision making process, including engaging on Corp. Fin./M&A matters with consultants.

  • Lead financial system adoption and ongoing management globally (including G/L, data warehousing, treasury), liaising with external consultants. Lead process improvement initiatives that promote financial visibility, process efficiency and project mgt accountability, with emphasis on standardization of policies/processes.

  • Oversee global External Audit engagement and appointment, with Audit Partner as point of contact. Lead country level External Auditor teams. Work with MFI management and hold them accountable for resolving identified audit issues.

  • Responsible for the ongoing administrative management of GC investments, liabilities, treasury payments and procurement. Establish and lead the Finance Business Partner initiative to liaise with and serve other GC dept leaders and MFI CFOs on their needs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A minimum of 15 years professional relevant experience; a minimum of 10 years external experience working in the middle-office and back-office functions of a multinational financial organization, preferably at a Group level and at a

  • Controller/Treasurer level.

  • Must have experience of transforming systems and processes in a multinational organization, preferably implementation of treasury/accounting systems.

  • Deep financial analysis and accounting understanding, preferably with some audit background.

  • Thorough knowledge and extensive experience in the microfinance and/or banking sectors.

  • Must have experience working with, engaging (hiring/firing) and leading external consultants (software providers, implementation providers, auditors, project mgt).

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Able to balance Christian values with commercial practices.

  • Post graduate accounting qualification.

  • MBA preferred.

  • CPA/ACA (or equivalent) accounting qualification preferred.

  • Fluency in English.

Preferred Skills, Knowledge and Experience:

  • Good project management and organizational skills; Proven external engagement and relationship management skills; Balanced and respectful approach to teams' differing responsibilities; excellent communication, presentation and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 15% of the time.

Technical Advisor, Social and Behaviour Change

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The TSO Senior Technical Advisor (STA) for Social and Behaviour Change position provides high quality technical assistance to clients in trainings, assessments, programme design, execution, monitoring, evaluation and scale-up of social & behavioural change (SBC) tools, core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact. This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office, Regional, Support Office and Global Centre clients. The STA

will continue to learn and grow in technical expertise to provide best in class service while building capabilities of team members for SBC. This position may require travel up to 30%. The Senior Technical Advisor reports to the Health Technical Director with a matrix relationship to the Global Sector Lead, Health & Nutrition.

KEY RESPONSIBILITIES:

Senior Technical Advisor

Policies, Standards and Guidance:

  • Upon assignment, TA refines terms of reference with clear objectives, timeline, role & responsibilities and deliverables.

  • Provides high quality technical assistance to Field Offices for programme design, monitoring and evaluation, with a concentration on SBC tools (e.g. Barrier Analysis, Trials of Improved Practices [TIPS], positive deviance inquiries) and SBC CPMs (e.g. Nurturing Care Groups).

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Lead.

  • Co-creates and develops online training resources (e.g. asynchronous Barrier Analysis and NCG trainings; smaller narrated presentations on SBC).

  • Provides technical assistance to Field Offices (FO) to contextualize and adapt project models and sector approaches, and to apply SBC-related tools, to their contexts.

  • Conducts technical reviews and provides consulting in response to requests from FO, Support Offices (SO), Regional Offices (RO) or GC clients.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

  • Contribute to FO,s strategy design, and sector Technical Programme (TP) process based on a service request.

Staff Capability:

  • Work alongside Global Centre and Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff across sectors.

  • Contribute to the development of learning pathways for technical staff across sectors.

  • Identify best practices and lessons learned from program implementation, document and share to Community of Practice (COP) as needed.

  • Participate in sector COP.

Innovation/Research:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Share learnings within team (sector and/or project model).

  • Lead or support the development of articles, presentations, manuscripts for peer-reviewed journals, and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies.

Programme Design:

  • Provide technical expertise for all aspects of programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support FOs in developing capacity statement.

  • Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Ensure FO TP designs meet organizational standards.

  • Influence decision makers and technical specialists across the partnership, (especially in FOs and SOs) for continuous Programme Quality and quality improvements using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

TSO Business Processes

Knowledge Management and Communications:

  • Contributes to organizational learning through active engagement and leadership within internal and external COPs, especially WV’s existing SBC CoP and the CORE Group SBCWG.

  • Share client engagement best practices across TSO.

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service, that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Senior technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization (MPH preferred).

  • Trained in Designing for Behaviour Change or Barrier Analysis (5 day minimum course) and the Care Group Approach (5 day minimum course).

  • Knowledge of multiple behaviour change models.

  • Substantive grant experience required.

  • Practitioner/contributor DME experience preferred.

  • Fragile context or humanitarian experience ideal.

  • Language skills appropriate to geographic assignment’.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contexts, multiple languages.

  • Strong experience in building competencies for Social and Behaviour change across contexts (fragile, development, urban) and across sectors (health, nutrition, child protection, WASH and others).

  • Strong experience in training field staff and others in Barrier Analysis or Designing for Behaviour Change, and the Care Group approach. Training experience with Make Me a Change Agent a plus.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

  • Experience in programming, grant implementation and management.

Preferred Skills, Knowledge and Experience:

  • Masters Degree in a relevant area (MPH preferred).

  • Second language proficiency.

  • Networked with deep knowledge of the sector and the significant actors.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

People & Culture (HR) Change and Readiness Officer

*Position location to be determined by the home country of successful candidate in a jurisdiction (US state or country)where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Working with the Manager for P&C Readiness, change and Communications, this role will provide readiness, change management, and communications support for People & Culture (P&C) initiatives and projects, ensuring that the needs of P&C internal clients and centres of expertise (COEs) are met and that client/COE communications are aligned with the overall P&C Priorities, Global Communications standards, and World Vision’s strategy. This role will provide change and communications planning and implementation, analysis, writing, editing, video production/editing, and branding advice as needed. Provide intranet (SharePoint) administration for People & Culture as guided by team. Support content planning and story gathering/development for various P&C communications channels.

KEY RESPONSIBILITIES:

Communications:

  • Develop and integrate communications plans with key messages, target audiences and tactics identified to support the P&C operations, priorities and projects carried out by P&C internal clients, COEs and other stakeholders.

  • Engage with P&C internal clients, which may include both standing teams and project groups, to identify, develop and maintain a clear understanding of the clients’ purpose, objectives and critical success factors, as well as communication needs, platforms, and methods to support these teams and projects. Identify and resolve challenges as needed to improve communications with P&C audiences.

  • Actively collaborate in the implementation of the communications plans, which includes producing communications pieces (written, printed, banners, teasers, website design and maintenance, research, etc.)

  • Hands-on communications project support, including, but not limited to, managing, hosting and supporting of possible webinars, training sessions, fireside chats, video recording, etc.

Change Management:

  • Integrate change management methodology and activities into communications and/or project plans that support the implementations and initiatives of People & Culture in coordination with internal clients, COEs and other stakeholders.

  • Influence and maintain rapport with internal clients through continuous collaboration, responding to requests, arranging proactive meetings and resolving concerns related to change management.

  • Identify potential people-side risks and anticipated points of resistance, and make recommendations to mitigate change-related risks/concerns, identify change agents and execute proposed plans, etc.

  • Conduct change readiness assessments, evaluate results and present findings. Share the results with key stakeholders and offer counsel to develop and apply action plans.

Content Planning, Development and Analysis:

  • Prepare, tailor and edit internal communications content for various audiences that reinforce P&C Priorities, P&C initiatives and operations, and World Vision’s strategy and brand, including written, print and digital material such as announcements, articles for Global and P&C communications channels, training documents, guides, presentations, intranet pages/sites, infographics, etc.

  • Source and/or create content for the P&C newsletter, Global Communications channels, periodical reports, P&C announcements, videos, podcasts, photos, and any other piece of communication needed. This includes story gathering through interviews and research, etc.

  • Source communications services as needed, internally or externally, including graphic design, video, interactive media, etc.

  • Conduct ongoing analysis of current P&C communications mechanisms/channels. Provide recommendations on how improvements and innovations can be made. Develop new/refreshed mechanisms as needed for targeted P&C audiences.

  • Ensure compliance with WV Brand standards.

Client Engagement/Liaison:

  • Build relationships and a regular line of communication with P&C internal clients, COEs, Global Marketing and Communications, and other stakeholders.

  • Participate in team meetings and other briefing and planning meetings as appropriate.

Intranet / P&C Rhythm of the Business Support:

  • Engage with clients regarding needs for intranet content, such as team or project worksites, pages or sites for intranet content, posting of announcements, documents and other content to support P&C project needs - both in wvcentral and in related websites, internal or external to WV.

  • Gather requirements, design and develop intranet sites, subsites and pages with WV’s intranet (wvcentral) in SharePoint.

  • Regularly review P&C wvcentral content and make changes/improvements based on the needs of internal clients, other stakeholders and staff.

  • Maintain the P&C Rhythm of the Business Calendar and ensuring updates are shared with P&C Practitioners.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least three years working in a related field in communications, public relations, journalism, marketing, preferably in a global and multi-cultural environment.

  • Strong understanding of change management and communications tools and best practices.

  • Demonstrated relationship building and networking skills.

  • Ability to synthesise information into cohesive content.

  • Offer input on issues and challenge the status quo/conventional wisdom.

  • Rich media experience – intranets, video production/editing, podcasts.

  • A bachelor’s degree in communications, journalism, public relations, or a related client-services field, or equivalent work experience.

  • World Vision Change Management Certification or equivalent.

  • Fluency in English.

Preferred Skills, Knowledge and Experience:

  • Technical proficiency in video production/editing, photo editing.

  • Technical proficiency in SharePoint (2013) administration and web content development.

  • Excellent writing and oral communication skills.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5-10% of the time.

Technical Advisor, TSO Livelihood

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Technical Service Organisation (TSO) Senior Technical Advisor (STA)/Technical Advisor (TA) position provides high quality technical assistance to clients in assessments, programme design, execution, monitoring, evaluation and scale-up of core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact. This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office, Regional, Support Office and Global Centre clients. The STA/TA will continue to learn and grow in technical expertise to provide best in class service. This position will travel up to 30% for client requests and where possible for the individual. The Senior Technical Advisor/ TA reports to the sector Technical Director.

KEY RESPONSIBILITIES:

Field Office and Regional Office Assignments

Programme Design:

  • Provide high quality technical assistance to Field Offices for programme design, monitoring and evaluation.

  • Provide technical expertise for all aspects of programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support FOs in developing capacity statement and Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Ensure FO TP designs meet organizational standards.

  • Influence decision makers and technical specialists across the partnership, (especially in FOs and SOs) for continuous Programme Quality and quality improvement using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

Innovation and Learning:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Share learnings within team (sector and/or project model).

  • Participate in Regional COP (Community of Practice) or learning networks relevant to the sector.

Staff Capability:

  • Work alongside Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training (virtual or in country) to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff in FOs and SOs.

  • Contribute to the development of learning pathways for technical staff.

Global Centre Engagement and Assignments

Project Model Guidance and Adaptation:

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Team.

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

Research:

  • Lead or support the development of articles, presentations and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies and donor needs.

Personal Development, TSO Core and Domains

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

TSO Systems and Knowledge Management:

  • Lead or participate in a TSO Domain/GAM CORE team.

  • Serve as a Core Project Model or Approach ‘Hero’ for your sector team.

Administration and Management

TSO Business Processes & CREDO:

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Mid-level/senior technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization.

  • Substantive grant experience preferred.

  • Practitioner DME experience required.

  • Fragile context or humanitarian experience ideal.

  • Language skills appropriate to geographic assignment’.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contents, multiple langages.

  • High level of academic and practical proficiency to undertake all aspects of programme design, monitoring and evaluation including design of tools, conducting complex baseline and end-line evaluations, analysis and report writing in English.

    And or

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

  • Experience in programming, grant implementation and management.

  • High proficiency in grant writing.

  • Experience in Agricultural approaches; ideally including fragile context, climate smart, food systems and or nutrition sensitive principles and practice.

  • Experience in value chain and market systems approaches.

    And or

  • Experience with Climate change and environmental adaptation and mitigation approaches.

Preferred Skills, Knowledge and Experience:

  • Qualifications in Agricultural or Environmental and Climate change disciplines.

  • Strong English language, spoken and written proficiency.

  • Masters Degree in a relevant subject.

  • Networked with deep knowledge of the sector and the significant actors.

  • Experience with Gender Equality and Social Inclusion (GESI) and or Women’s economic empowerment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Early Childhood Development Technical Advisor, TSO

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Early Childhood Development Technical Advisor (TA) position provides high quality technical assistance to clients in assessments, programme design, execution, monitoring, evaluation and scale-up of core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact, specifically in the life cycle of early childhood development (8 years old and below). This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office, Regional, Support Office (SO) and Global Centre (GC) clients. The TA will continue to learn and grow in technical expertise to provide best in class service for Early Childhood Development. This position will travel up to 30% for client requests and where possible for the individual. The TA reports to the sector Technical Director.

KEY RESPONSIBILITIES:

Field Office and Regional Office Assignments

Programme Design:

  • Provide high quality technical assistance to Field Offices for programme design, monitoring and evaluation in ECD programmes.

  • Provide technical expertise for all aspects of ECD programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact using global tools and standards related to early childhood development milestones and environments.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning ECD programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support Field Offices in developing capacity statement and

  • Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Ensure Field Offices ECD programme designs meet organizational standards.

  • Influence decision makers and technical specialists across the partnership, for continuous Programme Quality and quality improvement using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

Innovation and Learning:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Share learnings within team (sector and/or project model).

  • Participate in Regional COP (Community of Practice) or learning networks relevant to the sector.

Staff Capability:

  • Work alongside Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training (virtual or in country) to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff in FOs and SOs.

  • Contribute to the development of learning pathways for technical staff.

Global Centre Engagement and Assignments

Project Model Guidance and Adaptation:

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Team.

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

Research:

  • Lead or support the development of articles, presentations and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies and donor needs.

Personal Development, TSO Core and Domains

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

TSO Systems and Knowledge Management:

  • Lead or participate in a TSO Domain/GAM CORE team.

  • Serve as a Core Project Model or Approach ‘Hero’ for your sector team.

Administration and Management

TSO Business Processes & CREDO

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Mid-level/senior ECD technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization related to early childhood development.

  • Substantive grant experience required.

  • DME experience preferred.

  • Fragile context or humanitarian experience ideal.

  • Proficient in English.

  • French or Spanish is ideal.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contexts.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

  • Experience in programming, grant implementation and management.

Preferred Skills, Knowledge and Experience:

  • Masters Degree in a relevant subject.

  • Second language proficiency.

  • Networked with deep knowledge of the sector and the significant actors.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Global Talent Acquisition Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

As Global Talent Acquisition Manager, you will make significant impact on Our Promise to the world’s most vulnerable children by attracting World Vision’s greatest driver for success – our staff. You will lead a small team of Talent Acquisition professionals in finding great internal and external talent for mid to senior leadership roles.

Using your Talent Acquisition leadership skills, you will source and recruit for talent globally, with a specific focus in Africa, the Middle East and Eastern Europe Region (MEER), as well as VisionFund International (VFI), the micro-finance arm of the World Vision Partnership. You will recruit globally for departments that support Global Field Operations within World Vision International (WVI), including Water, Sanitation and Hygiene (WASH), Livelihoods, Global Health and Technical Services Organisation (TSO). You will also use your Leadership or Executive Recruiting experience to recruit global senior leaders (i.e. Regional Leader/ VP level) within WVI and VFI.

You will use your in-depth skills in organisational branding, sourcing strategies, candidate screening and selection to ensure a positive recruitment and candidate onboarding experience. Additionally, you will coach and inspire your team for exceptional delivery of results, customer service and their professional growth.

KEY RESPONSIBILITIES:

Strategic Leadership and Planning:

  • Lead the implementation of the Africa, MEER, and VF talent acquisition strategy within the TA team in support of Our Promise.

  • Ensure alignment of team objectives and deliverables with the People & Culture (P&C) and TA team objectives.

  • Lead the International Recruiter and support team; participating in strategic and tactical planning sessions for organisational effectiveness and that of individual business units to meet organisational, team and individual work goals.

  • Lead, plan, and co-implement initiatives towards the realisation of the organisational vision, mission, strategy, and annual TA and Recruitment operating plan, including the employee engagement (Our Voice) outcomes within the team.

  • Lead the implementation of the department projects and team goals.

  • In collaboration with Africa, MEER, VF, and Partnership Leaders, develop and deliver strategies and tools to help meet their key talent business objectives: National Director and other key leadership Talent pipelines.

Talent Management & Leadership:

  • Lead, mentor, and coach the Africa, MEER, and VF Talent Acquisition team, providing support for individual and team growth and development.

  • Develop and maintain multiple channels and networks in WVI partnership to build a deep, diverse understanding of the local contexts in which WVI works in order to ensure compliance with local recruitment practices and legal requirements.

  • Be intentional in identifying and developing required technical on-the-job skills in the Talent Acquisition team.

  • Establish Individual Development Plans that are evident for enhancing staff career growth, engagement, and retention.

  • Support the TA Team, through leading team change initiatives aimed at fulfilment of ongoing cohesion and effectiveness of the Global Talent Recruitment and Global P&C functions.

  • Provide guidance to P&C Colleagues supporting Talent Acquisition processes around Partnership Recruitment policies and processes.

  • Ensure ALL new applicable hires done by the team have gone through Misconduct Disclosure Scheme (MDS) protocol.

International, Global, and Regional Recruitment/Management and Leadership Roles:

  • Serve as Leadership or Executive Recruiter for senior Africa, MEER, VF, and supporting Global Centre department roles and conduct thorough Position Briefs (assignment intake meetings) with hiring managers for recruitment of all managed positions.

  • Perform pre-screening calls as well as develop written Pre-screening Questionnaires for the purpose of evaluating applicants’ abilities and overall organisational culture and job alignment.

  • Conduct recruitment responsibilities in a professional, service-oriented, responsive, innovative, ethical and cost-effective manner in accordance with WVI goals and Christian principles.

  • Utilise recruitment tools appropriately and efficiently to ensure consistent, timely, and accurate data entry and management.

  • Interview candidates, combining various methods (e.g., structured interviews, technical assessments, observation, and behavioural assessments) to ensure the best candidate is appointed into a role.

  • Negotiate offer of employment with selected candidates within limits specified by the Partnership Recruitment Policy and the Hiring Office, guiding Line Managers and Leadership as appropriate, right up to the point of issuing a written Contract of Employment for successful candidates.

  • Promote the organisation’s reputation as a great place to work for Christian humanitarian professionals and senior for-profit experts with transferable skills. Also serve as WVI and VF’s Brand Ambassador through the Recruitment process, acting as a first gatekeeper and advocate.

  • Coordinate with the P&C Ops Support team and local hiring office to ensure appropriate orientation and on boarding programmes are in place for all new recruits.

Stakeholder Management, Customer Service and Workforce Planning:

  • Coordinate with Partnership. Regional and National office leaders to assess, plan and forecast for hiring needs.

  • Help in supporting leaders in creating Diversity Sourcing and Recruitment Strategy as appropriate for specialised work contexts, especially fragile contexts.

  • Develop, build and maintain relationships with global P&C Directors and support the consistent implementation of international recruitment policies, with particular emphasis on IA Compensation, Benefits, and Total Rewards approaches.

  • Attend client meetings (both in-person and virtually, as requested) and brief senior staff on sourcing and recruiting efforts.

  • Keep TA leadership updated on possible staffing needs and upcoming projects.

  • Lead the development and implementation of a Diversity Sourcing and Recruitment Strategy for all regions and supporting GC departments.

  • Maintain strong talent pipelines based on client needs, with particular focus on ND and other hard to fill roles.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 7+ years’ experience in recruitment of leadership, managerial and professional technical positions in different countries and cultures, preferably in both the INGO and for-profit sector.

  • Previous Executive Recruitment experience, preferably in Africa and the Middle East/Eastern Europe.

  • Proven experience as a talent acquisition leader with a professional work team, utilising common systems approaches to work required.

  • Proven knowledge of common P&C (HR) policies and the use of problem-solving skills in a cross-cultural environment.

  • At least 5 years’ experience in full-cycle recruiting, sourcing, and employment branding, much of it within a global or multinational context.

  • Demonstrated ability of extensive use of creative Internet recruiting, sourcing tools and networking skills to connect with talent in different professions.

  • Ability to prioritise effectively and manage multiple projects in a fast-paced and ever-changing multinational organisation.

  • The ability to operate effectively within a geographically dispersed organisation and lead a virtual team.

  • Extensive customer service experience serving or supporting an international or global workforce required.

  • A deep understanding and passion for recruitment, aware of the latest trends and global talent market.

  • Proficiency in Microsoft Office and MS Teams.

  • Bachelor’s degree or equivalent is required as a minimum.

  • A Master’s degree in human resources or equivalent work experience is preferred.

  • Extensive experience utilising Topgrading selection methodology (preferred) and/or behavioural interviewing (e.g., BBI, Targeted Selection).

  • Solutions-oriented with strong problem-solving and follow-up skills.

  • A self-starter who is driven to find the best candidates for positions and who can work in an environment with minimal supervision.

  • A strong team player and collaborator who is able to effectively network amongst all work levels, both within and outside the organisation.

  • Strong interpersonal, negotiation communication skills (both written and oral).

  • A proven track record of providing exceptional cross-cultural customer service.

  • Experience in planning and forecasting workforce staffing needs, including pipelining.

  • Demonstrated computer literacy, including experience tracking recruitment metrics and developing strategies to improve outcomes.

  • Expertise in advanced internet searching, candidate research, and cold-calling.

  • Confident in advising and partnering with business partners, hiring managers, and other stakeholders.

  • An experienced Chrisitan leader who works to improve their spiritual maturity and that of others.

Preferred Skills, Knowledge and Experience:

  • Strong relationships with INGO leaders in Africa and MEER.

  • Excellent relationship-building skills.

  • Certification/training in Internet Recruiting and Sourcing.

  • Current /previous WV experience highly preferred.

  • Second language such as Arabic, French or Portuguese is highly desirable.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 15% of the time.

  • The position required flexibility to accommodate clients (candidates and leaders) in different time zones for scheduling meetings and supporting various recruitment outcomes.

Sponsor Engagement Content & Data Improvement Specialist

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Sponsor Engagement Content & Data Improvement Specialist is an exciting and significant role in the development and sharing of over 8 million digital and printed engagement features for child sponsors each year.

This role calls for a tech focused marketer/content planner to oversee and implement a content delivery pipeline for a suite of digital and printed/mail features, working with marketers in 20+ countries and field representatives in the 54 countries where World Vision’s child sponsorship programme operates, as well as internal IT/business capability teams.

Their work will be pivotal to the creation of photos, videos, annual reports, cards and letters to child sponsors, and to the success and sustainablity of emerging bodies of work which are led by market insights and sponsor needs.

The Sponsor Engagement Content & Data Improvement Specialist will need to understand the content needs of all sponsor enagagement features (digital or otherwsie), and work with internal stakeholders and internal systems to achieve timely delivery with desired quality.

This is a technical content role, with equal parts storytelling and equal parts system change/readiness to ensure content is leveraged, available, and where needed, is transformed, automated and sponsor friendly.

They will be part of a global team whose projects are focused on strengthening and improving retention and acquisition of sponsors and prospects in 20+ markets.. This cross-functional role will be varied, fast-moving, strategic in nature and best suited to a content or marketing specialist, with a strong technical/data perspective, exceptional coordination and communications skills.

  • High capacity role that includes coordination, stakeholder engagement, content planning and transformation, system readiness and data quality and auotmation to reach over 8+ million child sponsors, helping sponsors understand the impact they are making possible.

  • Work with marketers in over 20+ funding countries as well as internal IT/systems readiness teams to explore content options, transform, leverage and automate content for sponsor needs.

  • Understand and support the marketing needs of each office to support acquisition and retention activities.

  • Develop systems that ensure data/content quality and assurance.

  • Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

  • Help World Vision show our impact/tell our stories better, with more efficiency and system automation.

This position reports to the Director of Child Sponsorship Content and will work in partnership with the Director of Sponsor Experience and Sponsor Engagement Improvement Specialists.

High proficiency in Microsoft Word, Powerpoint and Excel is essential and knowledge of Smartsheet, Power BI is a bonus.

Be part of a fun, exciting content team that’s helping sponsored children and their communities tell their own stories, while helping child sponsors understand the impact they’re helping to make possible.

KEY RESPONSIBILITIES:

Lead the development and enhancement of the Child Sponsorship Sponsor Engagement Feature Content Plan, to support individual projects within the Global Sponsor Experience & Engagement Roadmap.

Lead the implementation of individual content projects to achieve the content objetives of the Global Sponsor Experience & Engagement Roadmap, including planning, system readiness, business requirements, quality assurance, testing and delivery:

  • Lead initial and ongoing design conceptualization of improvements.

  • Collaborate with stakeholders, investigate options, suggest budget requirements and recommend improvements.

  • Facilitate ideation and development with input / validation on ideas, proof of concepts and tests, working closely with marketers from funding offices.

  • Own business needs and requirements.

  • Work with technical teams to explore and achieve system capabilities to facilitate and/or drive improvements to support content needs and pipeline.

  • Support and/or improve World Vision’s critical quality review/assurances endeavors around content and child/community data to be used as part of the content pipeline.

Stakeholder Engagement, Communication and Reporting:

  • Create and lead engagement with selected marketers and field office representatives.

  • Showcase ideas and continuous improvements.

  • Seek feedback and improvements.

  • Coordinate translation.

  • Support, create or lead inspiring internal communications related to improvement projects.

Strategy and Planning:

  • Support the ongoing definition, scope and design of the sponsor engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Seek and develop opportunities for streamlining of work/effort to reduce work cost and effort for all involved.

Capacity Building and Support:

  • Partner in the development of sponsor engagement feature capacity building manuals, toolkits, learning aids and other learning resources in the testing, mainstreaming, and ongoing operational delivery where required.

  • Provide input and recommendations into organizational capability developments based on improvement projects, to ensure field staff of the future have the right skill set to ensure high quality sponsor engagement features.

Learning and Networking:

  • Invest in relationships and participate in internal and external networks to support improvement projects and grow leadership opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in marketing, international development, product development or project management

  • Demonstrated success in marketing, international development or project management.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • 2-3 years experience in marketing, content planning/automation, marketing project management, or product/customer experience development.

  • Experience in working across cultures and within complex organizational structures.

  • Knowledge of child sponsorship and/or international development programming is preferable Vision.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Strong attention to detail, ability to communicate marketing concepts and needs with IT/business requirements/systems teams.

  • Flexible and willing to travel per World Vision policy.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time, when it is safe to do so.

Sponsor Engagement Improvement Specialist (2 positions)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Sponsor Engagement Improvement Specialist is an exciting and significant role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This role calls for an exceptional marketer/communicator and highly-effective coordinator, who enjoys working with marketers from all over the world with leadership, humity and pace; handling multiple projects at once.

They will be part of a global team who support, facilitate and lead projects within the ongoing improvement of World Vision’s global child sponsorship product experience feature set as well as innovations or emerging bodies of work that may one day be part of the BAU feature set.

These projects are focused on strengthening and improving retention and acquisition of sponsors and prospects, through over 10 m illion photos, videos, cards, letters, updates and reports sent from a sponsored child to their sponsor each year. This cross-functional role will be varied, fast-moving, strategic in nature and best suited to a communications or marketing specialist or manager, with strong coordination, communications and creativity skills.

  • High capacity role that includes coordination, stakeholder engagement, analysis, feature development and design, testing and quality controls to reach over 8+ million child sponsors, helping sponsors understand the impact they are

  • making possible.

  • Work with marketers in over 20+ funding countries as well as internal and external designers, editors and photographers.

  • Understand and support the marketing needs of each office to support acquisition and retention activities.

  • Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

  • Ensure consistent, quality content & design for child sponsors.

The Sponsor Engagement Improvement Specialist will be integral to improving the sponsor experience and will require strong written/verbal communication skills, marketing/communications experience, the ability to effectively engage stakeholders, maintain and manage relationships with internal customers and present concepts and ideas, the ability to plan and support collaboration of internal customers and business partners acrooss multiple projects with competing deadlines and shared dependencies.

High proficiency in Microsoft Word, Powerpoint and Excel is essential and knowledge of Smartsheet, Power BI, Photoshop, Indesign, Kissflow, Jupiter is a bonus.

This will be an integral role in supporting the consistent, ongoing improvement to World Vision’s global child sponsorship product experience feature set – meeting the expectations and needs of our target supporter groups, accurately representing the field reality and dignity of those we serve, enabling authentic sponsor-child connections and delivering compelling impact sponsor communications – all towards adding further year on year value to our market ministry.

The aim – to continuously and incrementally improve the quality of the sponsor engagement experience year on year, never allowing stagnation or backsliding in quality.

This position reports to the reports to the Sponsor Engagement Improvement Manager and works in partnership the Director of Child Sponsorship Content, the Director of Sponsor Experience and Director of Sponsorship Operations & Engagement.

Be part of a fun, exciting content team that’s helping sponsored children and their communities tell their own stories, while helping child sponsors understand the impact they’re helping to make possible.

KEY RESPONSIBILITIES:

Lead or support individual projects within the Global Sponsor Experience & Engagement Roadmap:

  • Plan, develop, implement and analyse planned project improvements.

  • Lead initial and ongoing design conceptualization of improvements to envision and garner feedback from stakeholders.

  • Collaborate with stakeholders, investigate options, suggest budget requirements and recommend best improvements for sponsors, children and staff.

  • Facilitate required ideation and development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalization needs are met.

  • Create or update guidance and training resources for field staff.

  • Work with technical teams to explore and achieve system capabilities to facilitate and/or drive improvements.

  • Support and/or improve World Vision’s critical quality review/assurances endeavors. Demonstrate value adding and virtual team behavior and outcomes.

Stakeholder Engagement, Communication and Reporting:

  • Create and lead engagement with selected SO/NRD, RSC and NO/ADP representatives.

  • Showcase ideas and continuous improvements.

  • Seek feedback and improvements.

  • Coordinate translation.

  • Support, create or lead inspiring internal communications related to improvement projects.

Strategy and Planning:

  • Support the ongoing definition, scope and design of the sponsor engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Recommend strategic choices towards attaining most effective quality improvement across sponsor engagement feature set in market year on year.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilizing of sponsorship.

  • Seek and develop opportunities for streamlining of work/effort to reduce work cost and effort for all involved.

Capacity Building and Support:

  • Partner in the development of sponsor engagement feature capacity building manuals, toolkits, learning aids and other learning resources in the testing, mainstreaming, and ongoing operational delivery of consistently improved sponsor engagement features.

  • Provide input and recommendations into organizational capability developments based on improvement projects, to ensure field staff of the future have the right skill set to ensure high quality sponsor engagement features.

Learning and Networking:

  • Invest in relationships and participate in internal and external networks to support improvement projects and grow leadership opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in communications, marketing, product development or project management.

  • Demonstrated success in marketing, communications or project management.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • 2-3 years experience in marketing, communications, project management, product or customer experience development.

  • Experience in working across cultures and within complex organizational structures.

  • Knowledge of Child Sponsorship and development programming, preferably with World Vision.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Attention to detail, ability to understand and adhere to branding guidelines and communications style guides.

  • Flexible and willing to travel per World Vision policy.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 2% of the time, when it is safe to do so.

Senior Advisor, Church Partnership

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

World Vision as a Christian humanitarian organization works with the diverse expressions of the Church as our indispensable partner in our shared pursuit of social and spiritual transformation and the holistic well-being of children, especially the most vulnerable.

Our global strategy calls us to ‘live out our Christian faith with boldness and humility’ and to expand and deepen our partnerships with churches and faith leaders to identify and address the spiritual causes of poverty and vulnerability.

This commitment is guided by WV’s Partnerships with Churches’, ‘Witness to Jesus Christ’ and Faith & Development management policies. This position, in line with the relevant policies, will provide strategic leadership, technical guidance and tools to the WV’s Field Offices to engage and partner effectively with churches and Christian agencies in the design and implementation programmes that promote sustainable, holistic child well-being.

KEY RESPONSIBILITIES:

Program Guidance

Provide strategic leadership in the development, refinement and implementation of global guidelines and resources to strengthen effective engagement and collaboration with churches, church leaders and Christian Faith Based Organisations (FBO’s) in WV’s programming for child well-being, in line with relevant WVI policies:

  • In collaboration with Global Field Operations (GFO) and Global Impact (GI) teams, develop guidelines and capacity building resources for field office’s use to strengthen their engagement and mobilisation of churches, Christian networks and FBO’s as an integral part of WV’s community-based approach, empowering to improving child well-being

  • Revise and socialise WVI’s existing frameworks and capacity building resources on church partnerships.

  • In collaboration with the WVI Partnering team, refine existing tools and/or develop new resources to support church partnerships.

  • Ensure WV’s guidelines on church partnerships build on existing best practice in partnering and external engagement developed by WV’s advocacy and External Engagement team.

  • Engage with GFO and regional offices regarding gaps or promising practice, emerging from church partnership data and collaborate on solutions.

Innovation

Based on current practice, lead a collaborative effort with F&D Field Support, TD, GFO and Partnering teams to:

  • Develop, pilot and scale a Christian discipleship project model to engage and equip churches and church leaders in their calling to ensure children experience fullness of life, grow in holistic discipleship while being protected, valued and included.

  • Map currently used practices, models and/or resources used in our programs to further Child Well Being (CWB) in partnership with churches.

  • Identify and document promising practices.

  • Identify current gaps based on analyses for a holistic engagement and discipleship approach.

  • Develop a child-focused, Biblical transformational development process for field offices to engage with local churches to fit and accompany WV’s Development Project Approach (DPA) process.

  • Identify areas within the current DPA process to enhance and deepen partnerships with churches and church leaders.

  • Review similar church engagement approaches to identify synergies and potential for integration.

  • Follow the WV processes to design, develop, pilot, scale-up and approve these approaches that can be used by local churches in WV’s offices and programs.

  • In collaboration with Global Field Operations and Global Impact teams, develop mechanisms to ensure full integration of these approaches into WV’s operational systems, including appropriate monitoring and evaluation mechanisms.

  • Provide guidance to the WV Technical Academy to develop an e-course for these approaches.

External Engagement and Advocacy

Provide strategic leadership and support to Regional Offices (ROs) in the formation and leveraging of strategic partnerships with churches at regional and national level for improved CWB:

  • Support NOs and ROs to engage strategically with local church partners in prioritised global advocacy events or moments on issues affecting the vulnerability of children.

  • Ensure church partnerships contributions to advocacy gains are articulated in Global campaign and FO reporting through Advocacy Strategic Metrics and CVA engagement.

  • Support the development of strategies and resources to support NOs and ROs to develop and equip faith leaders as advocates for child well-being.

  • Identify local Church/Christian partnerships with potential for increased impact through global partnerships.

  • Report on the quality of the prioritised partnerships and their contribution to advocacy towards CWB.

  • Collaborate with Faith & Staff Formation team, to support national offices as they mobilise churches to reflect and pray on issues increasing the vulnerability of children.

Learning

Lead the continued learning of WV’s church and interfaith relations through KM Initiatives:

  • In collaboration with F&D Knowledge Management and Global Communications identify, document and disseminate promising practices, lessons learnt, innovation, and change stories on Church Partnerships.

  • Ensure periodic analysis of Church Partnership data in Horizon, Operations or Impact Portals to show trends and enhance learning.

  • Collaborate with GFO, Global Impact and Horizon teams to enhance WV’s reporting systems (Horizon) to capture national level church partnerships, including joint advocacy.

Collaboration

Ensure effective integration of church partnerships into sector project models and field guidance:

  • In collaboration with F&D’s staff and Field support team work with WV’s global sector, disaster management, fragile contexts and urban teams to ensure the engagement of churches and church leaders are well integrated into project models, field guidelines and quality assurance resources.

  • Partner with global sector teams and GC F&D to refine resources and strengthen church’s implementation of Spiritual Nurture of Children approaches and resources.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Graduate or post-graduate degree in theology, religious studies, development studies or other related fields.

  • At least 5-7 years’ of experience of hands-on work with a range of Church structures, denominations and para-church organisations, especially in the Global South.

  • At least 5-7 years’ experience in strategic planning and program design and management within the development/humanitarian industry, including the role of the local church in community development processes.

  • At least 5-7 years’ experience and demonstrated understanding of other faith communities, the complexity of working as Christian NGO within Faith contexts, relationship with the faith and development arena, major players, and joint work towards the sustainable development goals.

  • At least 3 years of knowledge and experience of supporting multi-stakeholder partnerships, especially faith-based partnerships.

  • Excellent relationship building skills and ability to leverage that towards concrete collaboration and partnerships.

  • Excellent verbal and written communication skills with proven experience in writing and producing clear, concise and effective guidance materials, including online facilitation resources, while using up-to-date adult learning approaches.

  • Clarity in conceptual thinking and communication including critical thinking skills and ability to challenge the status quo.

  • Exemplary personal Christian commitment, vibrant and mature Christian leadership.

  • Minimum of 3-5 years’ experience in programming in field location, preferably in more than one context or continent.

  • Demonstrated ability to interact effectively in culturally and religiously diverse environments.

  • Strong organizational, time and project management skills and experience.

  • Strong computer literacy in use of MS Word, Excel, Outlook; proficiency in hosting webinars, e-learnings and conference calls.

  • Proven experience working with and through networks.

  • Effective in written and verbal communication in English.

  • Fluency in Spanish an advantage, other languages helpful also.

Preferred Skills, Knowledge and Experience:

  • Knowledge of and commitment to World Vision objectives and ministry priorities.

  • Experience of working with, relating to and influencing within Catholic structures.

  • Self-starter with strong time management, coordination, prioritization, multi-tasking skills.

  • Ability to work with a high level of ambiguity.

  • Excellent interpersonal skills and proven flexibility to work well with others with diverse personal styles.

  • Work collaboratively with team members when assigned to work as part of a team.

Work Environment/Travel:

  • Ability and willingness to travel domestically & internationally up to 30% of the time.

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