Director for Partnerships, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VisionFund/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director for Partnerships (‘DfP’) is a newly created senior position within VisionFund International, World Vision’s microfinance subsidiary. Reporting directly to the Director for Products and Innovations and as part of the Strategy, Impact and Services department, the DfP is responsible for developing and then implementing a strategy for partnerships. This new role will seek to expand access, enable delivery and support financial services outside of the present 28 VFI entities by creating new ways of partnering with both World Vision and other third party entities. The role is both strategic, business development and operational and is central to our delivery on “Our Livelihood Promise” and our

ability to reach our goal of ten times impact by 2030. To manage this, the DfP will seek to create, incubate and scale up new ways of delivering financial services through partnerships. Using Visionfund investment as a catalyst and then working with VFI fundraising, World Vision and other partners it will develop these new business operations as start-ups.

KEY RESPONSIBILITIES:

  • As a new position the role will require a significant amount of engagement, advocacy and communication within the VFI network. Its core that the position engages with the products, impact, DOC, fundraising and organisational effectiveness teams to deliver on the following responsibilities

  • Research, market analysis and engagement around potential partnerships in non VF countries.

  • Development of businesses cases for partnerships from a scope of work to a full business case in Non VF countries. This will include the details on the business model, the investment and funding needed, the roles of stakeholders needed and projections.

  • Incubate partnership business cases in particular countries. This would include managing start-ups of the partnerships, managing a team of potentially 100+ people, establishing procedures and processes for the start-up, reporting on progress, submission of additional investments and grant requests and documenting learnings. The position doesn’t require being relocated but significant travel time is expected in the start-up phase.

  • Hand over effective partnerships to either World Vision, third parties or VFI operations once the partnership is established and starting to scale up.

  • Document and communicate progress on a monthly basis against plans.

  • Represent VisionFund with key third party partnerships (entities and industry bodies) as these evolve and become more central to the partnership businesses. Focus would be on identifying key partnerships and then building effective relationships. Proposals, presentations (webinars and conferences) and documenting (Reporting) our work on such partnerships.

  • Represent Visionfund in its work with World Vision and particularly the livelihoods team. This includes the following; Technical support on the development and use of the microfinance core project model. Representation on key teams & committees such as livelihoods and Environmental stewardship committee. Engagement with other project models and initiatives where opportunities for greater alignment and the use of microfinance services exist.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 10 + years' experience in working in developing country financial institutions.

  • Experience of operating at senior management level in a financial or INGO institution. Looking at ability to work with and communicate with senior people in Banks, MFIs and INGOs.

  • Proven ability to undertake market research and to deliver some of the range of finance services.

  • Proven ability to take a concept or product to market beyond just a pilot.

  • Ability to be cross culturally sensitive through awareness of cultural differences.

  • Persuasive with good negotiating style to achieve the buy in of key stakeholders and partners.

  • Ability to provide direction and guidance on proposals to ensure that they are designed to meet the needs of the initiative while being appropriate for the funder(s).

  • Technical knowledge of livelihoods/microfinance business models, the investment methods and funding amounts needed, the roles of stakeholders needed and projections of financial and social impact metrics.

  • Strong communication style. The role needs a lot of communication since its working within VFI (multiple levels), and with multiple levels in WV and third parties. Communication needs to focus on understanding and buy in.

  • Proven ability to operate both strategically and at a project management (micro) level. It needs someone who is able to jump into the detail of project management and not just the high level of looking at a plan but also to see the big picture.

  • Must have high integrity and must be approachable.

  • University degree.

  • English fluency.

Preferred:

  • Knowledge of World Vision’s development approach and WV’s microfinance core project model.

  • Microfinance experience.

  • International experience in emerging/developing markets.

  • Knowledge of either French or Spanish.

  • Experience of reporting to funders.

  • Experience of pitching new partnerships.

  • Experience of starting up a business or launching a new development programme.

Work Environment/Travel:

  • Travel internationally up to 30% of time.

  • Ability to use computer, attend meetings, travel abroad.

Technical Advisor, Livelihoods Technical Service Organisation

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Technical Service Organisation (TSO) Technical Advisor (TA) position provides high quality technical assistance to clients in assessments, programme design, execution, monitoring, evaluation and scale-up of core project models and sector approaches in alignment with World Vision’s (WV) strategy to improve child well-being (CWB) impact. This includes all aspects of grant acquisition and management for foundations, bi-lateral and multi-lateral donors including facilitation, partnering with peer organizations and private sector engagement as per needs defined by Field Office (FO), Regional (RO), Support Office (SO) and Global Centre (GC) clients. The TA will continue to learn and grow in technical expertise to provide best in class service. This position will travel up to 30% for client requests and where possible for the individual. The Technical Advisor reports to the Technical Director for Livelihoods.

Experience:

  • Experience in programming, grant implementation and management.

  • High proficiency in grant writing.

  • Experience with Urban Livelihood programming and sub-sectors relevant to urban livelihoods engagement e.g. microfinance, employment, entrepreneurship, private sector development, urban economic development, micro-finance, poverty reduction, vocational and technical education and training, etc. and or

  • Experience in value chain and market systems approaches; ideally including fragile context, climate smart, food systems and or nutrition sensitive principles and practice.

    And or

  • Experience with Climate change and environmental adaptation and mitigation approaches.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

KEY RESPONSIBILITIES:

Field Office and Regional Office Assignments

Programme Design:

  • Provide high quality technical assistance to Field Offices for programme design, monitoring and evaluation.

  • Provide technical expertise for all aspects of programme design (including win themes, theory of change development, logframe, proposal coordination and writing etc.) based on data, to enhance impact and evidence of impact.

  • Develop research agendas for inclusion in grants to enhance evidence of impact.

  • Lead, facilitate or participate in assessments.

  • Lead or participate in developing winning programme design and resultant proposals for grant donors as per requests from clients including developing alternative approaches.

  • Support FOs in developing capacity statement and

  • Acts as key technical personnel of grant funded programmes for Field Offices during start-up or transition phases.

Programme Implementation:

  • Ensure FO TP designs meet organizational standards

  • Influence decision makers and technical specialists across the partnership, (especially in FOs and SOs) for continuous Programme Quality and quality improvement using programme data.

  • Lead and/or participate in programme assessments and evaluations and provide inputs and advice.

  • Assist with scale-up of core project model implementation in FOs, in alignment with strategy.

Innovation and Learning:

  • Influence Global Centre and field implementation teams with innovative and promising approaches.

  • Facilitate and/or participate in learning events.

  • Document lessons learned and generate stories of impact.

  • Share learnings within team (sector and/or project model).

  • Participate in Regional COP (Community of Practice) or learning networks relevant to the sector.

Staff Capability:

  • Work alongside Field Office staff to build understanding of WV’s global sectoral approaches and core project models and global best practices and lessons learned.

  • Provides training (virtual or in country) to clients as requested, including using data to inform decision making.

  • Mentors and coaches technical staff in FOs and SOs.

  • Contribute to the development of learning pathways for technical staff.

Global Centre Engagement and Assignments

Project Model Guidance and Adaptation:

  • Co-creates and develops new project models and sector approaches in collaboration with and as per the requests from the Global Center (GC) Sector Team.

  • Using best practices, innovative thinking and cutting-edge technical expertise, TA provides insight and practical ideas for adaptive design of core project models, donor and partner models and next generation approaches.

Research:

  • Lead or support the development of articles, presentations and other products that contribute to World Vision’s technical brand in alignment with relevant external engagement strategies and donor needs.

Personal Development, TSO Core and Domains

Professional Development:

  • Commitment to ongoing learning for professional development and growth.

  • Engage with leading global practitioners and donors to learn, share, develop and communicate external best practices and standards aligned with WV strategy, Our Promise (OP).

TSO Systems and Knowledge Management:

  • Lead or participate in a TSO Domain/GAM CORE team.

  • Serve as a Core Project Model or Approach ‘Hero’ for your sector team.

Administration and Management

TSO Business Processes & CREDO

Internal Relationships:

  • Work collaboratively with staff in other TSO sectors, and with GC sector and ministry teams.

  • Approach work with a commitment to client-service that grows the capacity of FO clients.

External Engagement:

  • Engage with external agencies as needed in the provision of technical services to clients.

  • Represent WV in external conferences, donor meetings, technical forum, etc. as requested by clients.

Admin:

  • Maintain projects in Workfront.

  • Complete travel bookings and expense reports.

  • Ensure internal information management systems are updated and maintained.

  • Complete required Compliance Trainings.

  • Participate in team meetings and communication.

KNOWLEDGE, SKILLS & ABILITIES:

  • Mid-level/senior technical specialist.

  • 5 years (min) field level and headquarters experience.

  • Master’s degree in relevant technical area of specialization.

  • Substantive grant experience preferred.

  • Practitioner DME experience required.

  • Fragile context or humanitarian experience ideal.

  • Language skills appropriate to geographic assignment’.

  • Training / adult learning as a required capability.

  • Multi-regional experience, multiple contents, multiple langages.

  • Strong experience in grants acquisition and management with bilateral and multilateral donors as defined in attached GAM competency overview.

Preferred:

  • Qualifications in Urban, Agricultural or Environmental and Climate change disciplines.

  • Strong English language, spoken and written proficiency.

  • Masters Degree in a relevant subject.

  • Networked with deep knowledge of the sector and the significant actors.

  • Experience with Gender Equality and Social Inclusion (GESI) and or Women’s economic empowerment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Senior Advisor Acquisition Growth

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor for Acquisition Growth is responsible for supporting the Global Director for Acquisition Growth to identify gaps and driving forward opportunities in order to grow high-quality donor acquisitions across World Vision’s global product portfolio. Being a strong communicator, this role will encourage, challenge, and collaborate with key internal stakeholders including the Resource Development Leadership Committee (RDLC) and senior managers of marketing, channels, product development and donor experience at global and support office levels. The position will take a wide lens view when it comes to acquisitions across the Partnership, advising the Partnership Leader on opportunities and

priorities to go further in order to optimise donor acquisitions and therefore grow private revenue on a global scale. The role will also leverage strategic external partners where opportunities exist to secure new donors and drive acquisitions beyond current internal capabilities and capacities.

KEY RESPONSIBILITIES:

Provides marketing leadership and collaborate with key SO marketing team/leaders and ministry colleagues to build strong relationships across a wide variety of marketing and ministry leader stakeholders:

  • Play a key leadership role in leveraging our global scale and assets in testing new offerings, to engage new mass market donor groups to grow recurring revenue, and new acquisitions across all of our key channels.

  • Bring together Ministry Leaders, SO Marketers and other GMC members to create a clear picture of funding needs in the near term.

  • Partner with Support Office Marketing colleagues to budget appropriate resources to pilot and eventually scale new marketing strategies to meet new acquisition forecasts.

External Engagement:

  • Research and uncover exactly what is driving the growth of new acquisitions within the sector amongst our key INGO peers, considering and comparing product mix, channels, price points and brand health.

  • Engage with the private sector to uncover new technology and mechanisms that will help drive lead gen and cultivation.

Staff and Relationship Management:

  • Maintain strong, effective relationships with stakeholders, including executive and senior leadership, to ensure informed, effective change management and process implementation.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10+ years as a Marketing/New Business/Product Development Senior-level Manager and/or 3+years as Marketing/New Business/Product Development Director (or equivalent) in a major or complex marketing organization.

  • Cross cultural marketing experience.

  • Degree in Marketing, Business or Social Sciences.

  • Significant experience and/or understanding of the NGO world.

  • Proven success in creating and launching consumer-focused new product development and innovations (more than one) that demonstrated clear sustainable business models.

  • Significant experience leading significant multi market/country marketing campaigns and initiatives.

  • Effective in written and verbal communication in English.

Preferred:

  • Superior Marketing acumen and creativity.

  • Negotiation and relationship building and successful record of achieving collaborative relationships.

  • Marketing analytic skills.

  • Experience and demonstrated mastery of direct response marketing such as customer relationship management, branding, digital media, major donor and corporate marketing, and donor retention and loyalty.

  • Demonstrated success leading a business unit that delivered revenue and profit growth.

  • Demonstrated global management experience and cross-cultural understanding.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Sponsorship Marketing

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsorship Marketing Director heads up the strategic direction of World Vision’s sponsorship marketing and customer experience to sponsorship target audiences globally and is responsible for growing sponsor acquisitions in order to return sponsorship fundraising income to growth (currently at $1bn annually).

In close collaboration with global stakeholders and 30 local fundraising offices, this role will provide global leadership and coordination to sponsorship audience targeting, lead nurture and channel strategies, as well as testing and scaling of the repositioned sponsorship marketing offer variations and the proven, acquisition-driving best practices in order to reach, cultivate and convert an increasing number of high-quality sponsorship acquisitions.

The ideal candidate is someone with a strong consumer marketing and fundraising background, sound proof of successful acquisition of new customers at scale and a deep knowledge base of how World Vision sponsorship program works, to ensure the balancing of audience needs and expectations with our field work goals and realities.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsorship acquisitions:

  • Lead a global, virtual team of marketing professionals and consultants who will directly report to this role.

  • Lead sponsorship acquisitions across World Vision Partnership and provide global governance and coordination, bringing together all sponsor acquisition focused local and global subject matter experts and practitioners to drive sponsorship acquisition growth.

  • Build trusted relationships and lead regular collaboration and alignment with the acquisition and channel leads in the largest 8 fundraising offices to support delivery of their local sponsorship acquisition commitments.

Lead global sponsorship audience targeting:

  • Lead data-driven sponsorship prospect audience understanding and profiling that shapes marketing, channel and audience targeting decisions and increases effectiveness.

  • Lead the development and evolution of the sponsorship prospect lead nurture strategy and channel strategy across the RACE funnel.

Lead Chosen scaling across all fundraising offices:

  • Lead scaling of Chosen Invitation end-to-end in close collaboration with all the fundraising and field offices and with global stakeholders.

  • Provide global resources, tools and assets to accelerate Chosen scaling across markets.

  • Provide leadership support to relevant global stakeholders to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead testing and scaling of repositioned and alternative sponsorship offers:

  • Lead global scaling of the repositioned sponsorship marketing offer across offices.

  • Lead in-market testing of various sponsorship offers and invitations that align with the new positioning and scale successes globally.

  • Lead the global direction, definitions and positioning of various marketing offers/invitations, including Chosen and ‘traditional’ sponsorship, and provide global resources, tools and assets for scaling.

  • Lead global innovation related to sponsorship acquisition approaches across the Partnership.

  • Provide leadership support to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead scaling of sponsor acquisition driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsorship acquisitions across the RACE funnel.

  • Develop minimum experience standards for sponsorship prospect audiences based on proven best practices and data-led insights, and lead the annual updates and global scaling effectively through all fundraising offices.

  • Influence the field-facing sponsorship standards to enable the defined prospect experience.

  • Lead development of tools, resources, internal communications and guidance as required to scale the defined best practice and standards.

Provide leadership support to sponsorship marketing activities across the Partnership:

  • Provide leadership support to global brand, campaigns and content and ensure alignment with sponsorship positioning, marketing offer, messaging and audience targeting, and usage of global assets by local fundraising offices.

  • Partner with global communications and advocacy to ensure common goals and inclusion of sponsorship into their activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum 5 years of experience leading a sponsor acquisition related function within one of the largest World Vision Support offices or experience leading a marketing function focused on new customer acquisition within a global, federated organization.

  • Proven success in leading consumer marketing or fundraising campaigns and activities across multiple mass and in-person channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow marketing leads within an international organization.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Marketing, Marketing Strategy, Digital Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationships and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated, proactive and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Consumer product/experience marketing background.

  • Excellent communications skills, interpersonal skills and virtual influencing skills in English.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Director, Sponsor Experience

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsor Experience Director heads up the strategic direction of the customer experience to the existing 2.6+ million World Vision sponsors globally and is responsible for growing sponsor retention through providing an experience that inspires, empowers and delights our sponsors in order to return sponsorship fundraising income to growth (currently at $1bn annually).

This role will provide global leadership to sponsor experience and related enablers across World Vision Partnership, bringing together stakeholders from 30 local fundraising offices and global teams across a range of areas to digitally transform, annually update and globally scale the experience that is proven to drive sponsor retention and loyalty.

The ideal candidate is someone with a strong customer experience and relationship marketing background, sound proof of successful retention of existing customers at scale and a deep knowledge base of how World Vision sponsorship program works end-to-end, both from the field office and fundraising office perspective.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsor retention:

  • Lead a global team of customer experience and retention professionals and consultants who will directly report to this role.

  • Lead sponsor retention across World Vision Partnership and provide global governance and coordination, bringing together all sponsor experience and retention focused local and global stakeholders to drive sponsor retention growth.

  • Build trusted relationships and lead collaboration and alignment with the experience and retention leads in the largest 8 fundraising offices to support delivery of their local sponsor retention commitments.

  • Provide leadership support and influence into technical and field related global decisions to ensure alignment with and enablement of sponsor experience/retention objectives.

Lead global sponsor insights and profiling:

  • Lead global sponsor insights, understanding and profiling to shape the global sponsor experience and feature design and delivery.

  • Lead the development and evolution of the sponsor journey moves management strategy across the sponsor loyalty loop stages.

  • Lead identification, understanding and profiling of the high-risk sponsor groups across offices.

Lead global scaling of the digital transformation, the ‘sponsor experience leapfrog’ across all fundraising offices:

  • In close collaboration with local and global stakeholders, lead the design of the globally aligned digital-first sponsor experience, related journeys and touchpoints.

  • Actively lead the digital transformation of the sponsor experience globally, the transition from paper-first to digital-first experience and the full digitization, automation and simplification of the experience delivery.

  • Provide leadership and direction to the global Mobile App and WV United 4 sponsor portal roadmaps and sprint planning to ensure full alignment with sponsor experience ‘leapfrog’.

  • Provide leadership support to identify, design, develop and scale the new global capabilities that enable the digital-first sponsor experience.

  • Partner effectively across global teams to ensure continuous improvements to all field features and content reflect sponsor experience ‘leapfrog’ requirements.

Lead scaling and evolution of the minimum sponsor experience standards and related retention driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsor retention.

  • Lead the annual updates, evolution and global scaling of the minimum sponsor experience standards, based on proven best practices, data-led insights and field-facing child sponsorship standards, and manage exceptions effectively across all fundraising offices.

  • Provide leadership support in the definition and evolution of the enabling field-facing child sponsorship standards and manage global exceptions with fundraising offices.

  • Lead development of tools, resources, internal communications and guidance as required to scale the best practice and experience standards.

  • Ensure the globally scaled sponsor experience accurately represents the global brand, sponsorship marketing offer/invitations, the field features and fieldwork realities and the child safety guidance, and uses evidence-based impact claims and relevant global content.

  • Ensure our sponsor experience field features are regularly audited for value contribution to sponsor satisfaction and retention rates, ensuring the field is only creating what is necessary to maintain sponsor retention rates.

Lead testing and scaling of tailored treatments to high-risk sponsor profiles:

  • Lead testing and scaling of various data-led treatments to identified, highrisk sponsor profiles at times when most likely to cancel, incl. onboarding and programme completions.

  • Lead development of global resources, tools, guidance and assets required to scale successes across all fundraising offices.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in customer experience, marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum of 5 yrs of work experience leading a sponsorship marketing, product, experience or retention related function within one of the largest World Vision fundraising offices, or experience leading a marketing/experience function focused on customer retention within a global, federated organization.

  • Proven success in leading customer experience or retention campaigns or activities in digital channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow experience or retention leads within an international organisation.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Customer Experience, Marketing, Strategic Marketing, Product Marketing, Relationship Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationship and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Knowledge of digital marketing, user experience design and/or mobile app experience/product management.

  • Excellent communications skills, interpersonal skills and virtual influencing skills.

  • Understanding of World Vision’s Child Sponsorship model, both from a Support Office and National Office perspective.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Senior Advisor Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor Staff Care reports to the Director Staff Care, working closely with Staff Care team members, senior People & Culture colleagues and a wide variety of stakeholders across the organisation. The role is responsible for providing leadership and operational delivery of staff care and well-being services to the wider World Vision Partnership. This can include providing advice and delivering programmes on the overall delivery of staff care services in the areas of staff resilience, ‘Staff Well Being Education’ (SWE) programmes and Critical Incident Stress Management (CISM) to key stakeholders and counterparts in global, national, regional and support offices. The Senior Advisor will also

collaborate with the Director Staff Care and other team members on the development of staff well-being policies, standards, practice and training programmes. The role holder will also take a leadership role in the development of; staff care tools, resources for leaders, programmes for staff well-being and overall work design that reduces psychological distress and improves well-being across the organisation.

KEY RESPONSIBILITIES:

Leadership for Staff Care programmes to address specific needs:

  • Set strategic goals and ensuring timely delivery of staff care programmes and interventions as needed, in order to prevent burnout and ensure organisational agility.

  • Design, lead and implement staff care programmes and interventions in cooperation with appropriate stakeholders, with an emphasis on field facing stakeholders (e.g. national and regional DMT’s, regional and national P&C and peer support teams, field teams).

  • Provide advice, direction and counsel to Disaster Management, Security, Safety & Resilience, regional and national P&C Directors and peer supporters on Staff Care, Well-being and Mental Health issues.

  • Collaborate with multiple stakeholders to ensure that the staff care programme aligns with expected Disaster Management and Health programme outcomes and reflects the values and vison of WVI.

Capacity Building:

  • Develop and contribute training material and tools to add to existing and new capacity building programmes.

  • In collaboration with other team members, conduct SWE/CISM trainings throughout the partnership.

  • Provide input to People & Culture and Global Marketing and Communication (GMC) requests for related Staff Care material for Partnership-wide distribution.

  • Help create promotional staff care materials on coping with and accepting of living with new, longer-term life-changing realities.

  • Attend online regional peer support meetings, listen for needs and themes, and provide continued education related research on stress and well-being.

Relationship Management:

  • Act as a knowledge resource for the promotion of sound Staff and Self Care, focusing on healthy employees, healthy working relationships and a healthy work environment, for National Offices, Regional Offices and Response operations.

  • Regularly liaise with counterparts and key stakeholders, Regional and National, Global Centre P&C colleagues, and SO P&C Directors.

  • Actively learn from and contribute to internal and external fora, working groups and networks related to Staff Care, Well-being and Mental Health.

  • Collaborate with the P&C Total Rewards team and advise as needed to identify appropriate resources from external providers which can be used for physical and mental health services in WVI.

Provide support and guidance to field facing offices:

  • In collaboration with P&C Total Rewards and other stakeholders, help offices develop policies and guidelines relevant to current contextual events on promoting work-life balance, time off and vacation planning, caring for self as leaders, and caring for staff, etc.

  • Lead education sessions based on needs, for national, regional and support offices on topics such as coping with stress management, grief & bereavement.

  • Collaborate closely with stakeholders and counterparts in guiding national offices in developing guidelines around promoting vaccinations among staff, identifying benefits and perks for motivational purposes, managing long term sick leave, and reviewing grief and bereavement policies.

  • Provide peer support services to staff member(s), groups, teams and units in World Vision.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 5 years of humanitarian aid or development working experience.

  • Experience in developing wellness/resilience programmes on a national or regional level.

  • Experience in writing guidelines and policies.

  • Experience in managing and leading projects.

  • Experience in staff care / stress management in relation to contemporary challenges faced by INGOs.

  • Trained and experienced peer supporter.

  • Bachelor’s degree in social work, psychology, human resources, counselling or equivalent.

  • Formal training or an applied working knowledge in critical incident stress management (CISM) or an equivalent in Psychological First Aid.

  • Fluency in English.

Preferred:

  • CCISM certification.

  • Experience in training development and implementation.

  • Strong communication skills.

  • Proven skills in collaborating with a large group of stakeholders.

  • Preference for candidates with additional language skills such as French, Spanish or Arabic.

Work Environment/Travel:

  • Dependent on Partnership travel guidelines.

  • Position to be home based, anywhere.

Director, Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director of Staff Care reports to the Partnership Leader - Security, Safety & Resilience (PL-SSR), but will also regularly work directly with the Chief People & Culture Officer (CPO), the wider People & Culture leadership team and the organisation’s Executive leadership team. The role provides leadership in defining Staff Care and Wellbeing strategy, philosophy, and programs that will impact World Vision International’s (WVI) most important asset – its people.

WVI operates in a number of high risk dynamic operational contexts that have an effect on the wellbeing of staff. Building on current established practice, the Director of Staff Care is expected to apply continuous improvement principles in reimagining wellbeing and mental health in the organisation – creating opportunities to challenge norms, assumptions and work design to ensure WVI is delivering impactful support to staff and leaders in the most effective ways. The role is responsible for ensuring there is a critical organisational focus on the physical, mental and spiritual well-being of staff and leaders in designing the future organisation.

KEY RESPONSIBILITIES:

Staff Care Strategy & Practice Development:

  • Lead the development and implementation of global Staff Care and Wellbeing strategies and practice. Ensuring Staff Care practice is in alignment with WVI P&C policies and internationally accepted current practice.

  • Collaborate with multiple stakeholders to ensure that the Staff Care strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

  • Apply continuous improvement principles in reimagining current norms and assumptions in Staff Care, Wellbeing and Mental Health practice.

Strategic Staff Care Leadership:

  • Provide leadership, advice, direction and counsel to Executive, Global, Regional and Country level leaders on Staff Care, Wellbeing and Mental Health issues.

  • Provide leadership and direction to the global Staff Care team, setting strategic goals, overseeing operational planning and ensuring timely delivery operational of programmes and interventions as needed.

  • Lead the development of innovative Staff Care products and programmes for leaders and staff.

  • Ensure that Staff Wellness Education (SWE) and Critical Incident Stress Management (CISM) practice and delivery is aligned with accepted practice and international crisis care standards.

  • Deliver Staff Care services as required.

Relationship Management:

  • Lead the development of standards and performance metrics through setting clear direction and empowering and influencing others.

  • Act as a strategic link for the promotion of sound Staff Care, Wellbeing and Mental Health practice for National Offices, Regional Offices and Response operations.

  • Regularly liaise with the wider Staff Care network (including Support Offices) on emerging issues and provide a conduit to escalate concerns to senior leaders.

  • Actively contribute to internal and external fora, working groups and networks related to Staff Care, Wellbeing and Mental Health.

  • Work closely with members of the Executive Leadership Team, P&C Leadership Tea and Security, Safety and Resilience SLT promoting mutual learning, support and accountability.

Capacity Building:

  • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver Staff Care, Wellbeing and Mental Health solutions in fluid high risk environments.

  • Oversee the development and implementation of global capacity building plan for operational Staff Care, Wellbeing and Mental Health practice.

  • Engage with senior leaders to raise the awareness of Staff Care protocols and practice.

  • Develop a professional culture of innovation, learning and mentoring in relation to Staff Care. WVI should be seen as the ‘employer of choice’ and a ‘thought leader’ for INGO Staff Care professionals.

Knowledge Management & Quality Assurance:

  • Promote alignment with WVI Staff Care Policy and practice.

  • Lead the process of continuous learning on current international accepted practice in Staff Care, Wellbeing and Mental Health management & analysis, identifying tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on Staff Care issues at a Regional and Global level.

  • Assist in the facilitation of and coordination of Staff Care, Wellbeing and Mental Health information sharing forum/network that promotes the embedding of sound Staff Care practice into all layers of WV’s programmes.

  • Facilitate the documentation of best practice and contribute to a wider community of practice and develop a center of excellence.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters, or Doctorate in a mental health, or related profession (i.e. Organisational Psychologist, Social Work, Counselling, Pastoral Counselling, or a related health, social or education science).

  • Proven senior management experience in managing Staff Care and Well-being in a large complex organisation.

  • At least 5 years’ experience post licensure (if applicable).

  • Experience in in delivering emergency psychosocial services in Humanitarian, Military or Emergency Services organisations.

  • Demonstrated ability in developing wellness/resilience programmes for staff, leaders and the wider organization that focus on assessing psychosocial risks and shaping work design to reduce psychological distress and improves the overall mental well-being of the organisation.

  • Licensed in a recognised Mental Health discipline, or significant Organisational Psychology experience.

  • Preference given to persons who have proven experience in developing programmes and delivering emergency psychosocial services that take culture, language, context, local resources & traditions into consideration.

  • Additional preference given to persons who have formal training or working knowledge in wellness / resiliency education and CISM.

  • Strong English language skills, further ability to operate in French or Spanish would be an advantage.

Preferred:

  • Proven people leader with the ability to influence widely across a diverse international organisation.

  • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

  • Skilful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

  • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

  • Demonstrated work experience in one or more areas of humanitarian operations, emergency relief, human resources, organizational development, military or emergency services; preferably in an international, cross-cultural work environment.

  • Demonstrated consultative leadership style that will promote social support & team cohesion.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time, including potentially high risk operational areas.

  • Flexibility in work hours is expected given this is a global role.

  • Must be physically able to travel to a variety of challenging operational contexts that may have very basic living conditions and infrastructure.

Chief Financial Officer - VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Reporting to the CEO and President for VisionFund International (VFI) and with a matrix reporting line to the Chief Financial Officer (CFO) for World Vision International, the VFI CFO role would develop, implement and control VFI’s financial strategies across the network of Microfiance Institutions (MFIs). The CFO is to achieve cost-effective utilisation of VFI’s financial resources and maximise the VFI’s return on investment, with a consideration for the double-bottom line (social and financial returns). The role is also to provide overall supervisory and day to day running of the finance department and provide a lead role in capital raise and lending strategy development and roll-out. The position will also identify and develop performance targets and measurements for VFI and its network of MFI’s, to ensure sustainable and resilient entities are in place. A strong leadership background is key to the success of this position and will be expected to interface and develop key relationships including that of investors, partner’s, WVI’s Treasury Department, WV CFO, MFI-CEO’s, and VFI Board of Director’s, and all VFI senior leadership.

KEY RESPONSIBILITIES:

Lead VFI Financial Strategy and MFI Financial Strategy and MFI Financial Alignment:

  • Support the CEO in developing the VFI strategy including integration between the VFI/MFI strategies, and business and financial plans. Help drive strategies and develop new financial models, ensuring the strategies, and plans have financial integrity and are achievable.

  • Lead financial strategy and planning: Aligning with VFI and WV strategy, the financial strategy provides feasible debt, equity and portfolio structuring to sustainably serve the microfinance ministry. The three year and annual financial plans for VFI and the MFI network are developed to ensure growth, risk and quality goals are achieved and the process is linked in with WV.

  • Key lead on VFI business plan development.

  • Develop Global measures and scorecards to ensure priorities are managed and dropped down into each VFI group and are measured on a timely basis.

  • Ensure that all groups have timely financial reporting against priorities and targets.

  • Support VFI departments with MIS and advice to help them with their roles.

  • Develop business cases and financial decision-making tools to support management decisions.

  • Engage with industry partners and coordinate with other groups any shared opportunities to improve efficiency or partnering opportunities.

Ensuring VFI and its MFIs are 'Best in Class':

  • Lead financial management of VFI and MFI network, including budgeting, actual reporting and forecasting. All MFI and VFI reporting and analysis is developed and managed to permit management to properly decide allocation of resources, programs and activities.

  • Manage the external audits of the MFIs and VFI ensuring they meet external audit standards (both USGAAP and IFRS).

  • Financial systems integrity: Ensure that all VFI and MFI financial systems are adequate to accurately reflect the financial activities. Systems development at least a monthly view of detailed portfolio positions will be pursued.

  • Financial policies for VFI and MFIs: All ALCO policies and process will be developed and maintained for VFI and MFIs. Local boards will be responsible for managing local policies within the requirements of VFI,

  • Enterprise risk management – collect and analyze data, to identify all risks within VFI and MFIs including but not limited to portfolio, credit, liquidity, operating, capital, mission, f/x, interest rate, brand, governance,

  • Provide financial leadership and guidance for MFI’s including the development of finance functions.

  • Effectively manage the balance sheet and optimize earnings within ministry and risk tolerance.

All debt, and non-donation equity funding:

  • Develop and execute global funding plan (debt & equity) for VFI and MFIs. Agree with MFIs which amounts VFI will raise and which MFIs will raise.

  • Conduct necessary market scanning of all microfinance market trends and commercial lending activities and continually oversee analysis of the general economic, business and financial conditions globally;

  • Assess potential sources of funds worldwide, identify potential banking partners/alliances and develop proposals,

  • Within strategy, develop and manage key global banking relationships with new and existing lenders to achieve long-lasting global fundraising support;

  • Organize and lead lenders/investor-oriented activities (due diligence visits, investor days, road shows etc.),

  • Manage debt, equity and funding structures and lead VFI ALCO committee.

  • Oversee contract negotiations with appropriate terms for MFIs and VFI loans and financings, work with legal and treasury to prepare documentation and make decisions regarding lender terms that trade off access to financing versus cost or flexibility,

  • Develop VFI and MFI contract compliance processes. Manage VFI compliance and ensure MFIs manage their contract compliance

  • Develop commercial debt and equity structures to raise market funds

  • Raise funds for VFI directly and manage on-lending process

  • Raise funds for some MFIs where prudent and ensure capability in MFIs exists to structure and negotiate their own debt, where agreed.

Shared responsibility for Maximizing Geographic Impact of microfinance (Support/Enable role):

  • Develop MFI portfolio ownership strategy to align with WV priorities and manage global risk exposure,

  • Support and enable portfolio realignment including all partnering and M&A activities,

  • Support and enable all business cases for new projects, programs or acquisitions & divestitures,

  • Support and enable due diligence, structure recommendations, valuation, negotiations on all transactions,

  • Search out potential partners and investors creating innovative structures and ownership arrangements which will balance control, integration with WVI and financing,

  • Develop/execute VFI funding products including, third party banking options, private structured funding, capital market transactions, social investor, institutional investors and Trust/Corporates debt/equity products to support VFIs overall funding plan to reduce borrowing cost & expand liquidity,

  • Work with VFI Marketing, and WV Support offices to establish donor deposit/loan and corporate/trust borrowing products and processes,

  • Support Operations in their work with MFI’s to develop new saving capabilities and ensure local regulation is adequate.

  • Develop the most efficient tax structures for MFIs where necessary whilst maintaining the non-profit nature of VFI,

Personal Team and Staff Development:

  • As a leader, develop others encouraging excitement and growth both in their careers but also in spiritual growth.

  • Participate in VFI team to cooperatively achieve the team goals,

  • Ensure staff and self- training programs are in place and implemented.

  • Encourage spiritual nurture in team and attend weekly devotions.

World Vision Partnership and alignment across strategy and financial operations:

  • As an organization leader, develop and build strong relationships within World Vision

  • Participate in Partnership leadership and financial forums

  • Represent and advocate VisionFund within the wider Partnership

  • Seamlessly align, partner and champion global finance initiatives, programs, processes and policy

KNOWLEDGE, SKILLS & ABILITIES:

  • 15-20 Years in key CFO role and with corporate financing, treasury management and funding experience with a mid to large size bank or corporate. Able to work in complex corporate culture and financial systems and ensure procedures internally and with third parties are well documented, monitored and executed. Creative and helpful at problem solving for both VFI and MFI's and able to work well with WV Treasury groups and MFIs.

  • Excellent leadership, communication and relationship-building skills; must lead through influence and establish effective working relationships within the organisation with external partners, agencies and leaders in the microenterprise development field.

  • Quick learner in the very different micro-finance field

  • Excellent numerical and analytical skills and financial risk management.

  • Strong finance, written and oral presentation skills, plus good grasp of international accounting principles. Strong negotiator.

  • Comfortable negotiating with third parties in corporate restructuring transactions, financial institutions and capital markets.

  • International experience is an important asset, particularly in emerging/developing markets.

  • Strong finance, written and oral presentation skills plus a good grasp of international accounting principles.

  • Professional accounting designation, and Masters’ degree in business or finance.

  • Experience and comfort in balance sheet management including treasury function, foreign exchange and hedging.

Preferred:

  • International experience is an important asset, particularly in emerging/developing markets.    

  • Demonstrated good judgement and diplomacy, particularly in different cultures.

  • Demonstrated thought leadership in terms of complex transaction innovation.

  • Creates processes with greater efficiency in mind.

  • Able to negotiate good but fair funding deals for VFI.

  • Able to make sound million-dollar recommendations.

  • Effective coach, able to train people in VisionFund policies and procedures formally and informally.

  • Must be able to simultaneously manage multiple priorities and projects.

  • Flexibility on hours to contact people within wide time zone differences is required.

Work Environment/Travel:

  • Travel up to 25% of time.

  • English required; Spanish and/or French preferred.

Senior People & Culture (HR) Business Partner

*Position location (Home based) to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior P&C (HR) Business Partner plays a crucial role in the execution of the HR Transformation Strategy. Partnering with Client Business Leaders in support of strategic business objectives, the SBP advises and coaches executives, managers and employees in all elements of employee life cycle. The Senior Business Partner (SBP) works collaboratively with P&C Centres of Expertise, the Operational Effectiveness unit and the P&C Executive office to deliver integrated HR solutions, including workforce planning, performance management, talent transformation, management and leadership development, digitalisation, and all issues related to the rhythm of the P&C business.

This position will support WVI senior leaders in aligning people strategies, goals and priorities with Our Promise going further. (S)he will encourage the use of innovative People Management/OD resources, tools and practices to reinforce and positively change beliefs, attitudes, operating models and structure of organizations to facilitate the delivery of Our Promise.

KEY RESPONSIBILITIES:

Strategic Partner for leaders and client group SLTs:

  • Work as first level consultant with leaders and managers to identify strategic people needs.

  • Acts as a thought partner with leaders and managers to improve people-related priorities in the business unit.

  • Assist leaders and managers with strategic planning and forecasting needs regarding people.

  • Provides assistance and guidance to leaders and managers on the full range of P&C activities associated with the rhythm of P&C business.

  • Act as an initial point of contact and intermediary for leaders and managers in assigned business units.

  • Coach leaders and managers on HR and people management practice.

  • Maintain current understanding of the client’s department, strategy, people-related issues by becoming valuable member of client's leadership team.

Small Team Management:

  • Manage small team of 3 to 4 Business Partners with full range of supervisory responsibilities, ensuring that client groups represented by those Business Partners receive high levels of service.

Change Agent for client groups, advising leaders on all aspects of organisational development involving:

  • Collaborate with leaders and managers to design organizational structures, job roles.

  • Function as HR lead for leaders and managers going through organizational restructures.

  • Evaluate the impact of proposed changes on employees, and manage change to minimize disruption to the business.

  • Advise leaders and managers on the need for, development and ongoing changes of the department's people plan.

  • Actively partner with leaders and managers and work with them to collaboratively identify practice improvement.

Employee Champion acting as a single point of contact and intermediary for employees, leaders and managers in assigned business units:

  • Directing employees to P&C Helpdesk and P&C Generalist Services in Effectiveness Unit as appropriate. Handling employee issues that are escalated from the P&C Help Desk.

  • Provides guidance, counselling, and training to executives on employee relations issues.

  • Assist leaders and managers with issues related in interviewing, hiring, terminations, promotions, performance review, and other HR topics.

  • Occasionally investigates and recommends solutions to employee relations issues in a quick and efficient manner.

Functional Expert who works to:

  • Maintain current understanding of the client’s department, strategy, people related issues by becoming valuable member of client's leadership team.

  • Maintain a current knowledge of legislation and regulation that relate to HR issues, and collaborate with office of CPO in developing appropriate policies and procedures.

  • Collaborate with other P&C teams on cross-functional HR initiatives that support current and future business strategies.

  • Coordinate with Operational Effectiveness unit to discuss/collaborate on operational P&C issues that have arisen in client groups.

  • Communicates regularly with the Centres of Expertise to collaborate on issues related to client groups and give feedback on rhythm of business and P&C priority issues.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least ten years’ experience in HR Business Partnering or related high level specialist role.

  • Strong consultation skills and experience influencing and interacting with senior leaders.

  • Outstanding people and client relationship skills. Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Bachelor degree from a college or university and seven or more years of related human resources experience, or an equivalent combination of education and experience.

Preferred:

  • Professional certificate in HR/OD/ Management.

  • Strong business acumen in multi-national environment.

Work Environment/Travel:

  • Willingness to travel up to 20% of the time.

Policy Advisor, Ending Violence Against Children

*Position location (Home based) to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This position will support policy and advocacy work on ending violence against children. Through policy development and external engagement support, the position will contribute to the success of the global campaign It takes a world.

The position will involve extensive policy analysis of available data and further research as required to identify key areas related to ending violence against children and associated child protection policy where World Vision can assume stronger leadership and strengthen its influence. The position will also provide other policy support to the Senior Director towards the fulfillment of the Advocacy & Employee Engagement (A&EE) Strategy Realization Plan.

KEY RESPONSIBILITIES:

EVAC Policy Development:

  • Development of World Vision policy positions and briefings on ending violence against children.

  • Constantly monitor and analyze external policy environment and resources to inform and develop World Vision policy positions.

  • Periodically seek and review available evidence from World Vision key programmatic work to ensure that it is underpinning policy positions.

  • Liaise with Local to Global team to ensure that global WVI policy positions leverage national office priorities.

  • Develop World Vision public policy positions and reports on ending VAC.

  • Support realization of the It takes a world global campaign policy agenda.

Internal Coordination and External Engagement:

  • Support engagement and represent World Vision in the existing VAC related forums and networks (CSO Forum, GNB, etc..) as required.

  • Supporting engagement and representation of World Vision with priority stakeholders for ending violence against children including End VAC, Girls Not Brides, Together for Girls.

  • Coordination with internal and external experts (e.g. academics, think-tanks) on specific projects and policy influencing opportunities (HLPF, Solutions Summit etc..) 

  • Lead proposal development and implementation of grants as required.

Support to National Offices (NOs)/Regional Offices (ROs)/Support Offices (SOs):

  • Support the policy analysis of regional offices and national entities in connection to global VAC moments and key events.

Policy Team Support:

  • Develop and support development of policy positions related to the New Action Agenda for Children output.

  • Support Senior Director related to the renewal and ongoing implementation of the WV “One Voice” partnership wide policy development and alignment policy.

  • Engage and support engagement in external forums and events as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 6 years' experience in policy development on child rights either within government, regional or multilateral institutions or in peer NGOs.

  • Track record in developing policy briefings and reports.

  • Ability to write to a publishable standard.

  • Strong analytical and research skills and proven ability to convert complex information into succinct, targeted briefings and other applied documents.

  • Masters Degree in international relations, international development, law, human rights law or social work.

  • Excellent English oral and written skills. A second language (esp. Spanish or French) is a strong asset.

Preferred:

  • Strong understanding of child protection and social policy discourse.

Work Environment/Travel:

  • Home office. When post-pandemic travel normalized, 2-3 week long trips annually.

Senior Systems Administrator

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Senior Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment. They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web, Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineer and Endpoint Manager to understand technical requirements for Mobile Device management and Endpoint Management.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user’s level of access to, systems platforms (EDM and MDM) and files

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Scheduling:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consultation:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or technical Diploma degree/certificate holder or equivalent work experience.

  • Requires at least 5+ years administering servers, desktop/laptop endpoints and mobile devices in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying solutions to laptop/desktops, mobiles/tablet and server endpoints.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Microsoft or AWS Relevant certification is an advantage.

  • ITIL v3 or v4 Certified.

  • Effective in written and verbal communication in English.

Preferred:

  • Hands-on experience on BigFix Endpoint lifecycle Management or equivalent to any Endpoint management solutions (BigFix, SCCM, In-tune).

  • Overall experience administration, configuration and design IBM MaaS360 or equivalent to Mobile Device Management solution (Android and IOS devices).

  • Ability to handle different OS platforms (Windows, Linux, MacOS).

  • Experience on automation tools and Scripts (Batch scripting, PowerShell etc.)

  • Experience working in Active directory, Azure AD, GPO.

  • Knowledge or familiar with security compliance (CIS, PCI or ISO 27001).

  • Experience in automation tools/platforms for packaging and deploying software, security patches.

  • Experience on creating custom solution and automation for software packaging and distribution.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Senior Policy Advisor, Economic Justice

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Senior Policy Advisor, Economic Justice will provide analysis of trends and opportunities in relation to how the needs and rights of children can and should be addressed through various forms of funding from global, regional and national level sources, debt relief, taxation and private capital. This analysis will be used to develop recommendations for child focused policy action in regard to all forms of development financing in support of the Sustainable Development Goals, and, as such, World Vision’s Global Impact Framework. This analysis will support Advocacy & External Engagement (A&EE) advocacy objectives for the Global Campaign, the 2030 Agenda, as well as objectives of Support Offices (SOs) in relation to Official Development Assistance (ODA) and Regional Offices (ROs)/Field Offices (FOs) regarding domestic resource mobilization/public financing.

KEY RESPONSIBILITIES:

  • Analysis of and reports developed on Official Development Assistance (ODA), taxation/public financing, private sector investment and other forms of Financing for Development (FfD) and their impact on the financing of child focused policies. Develops policy positions and products that relate to the achievement of child related SDGs and WV child well-being objectives.

  • Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and with priority stakeholders to promote agreed policy positions.

  • Lead and collaborate with SO, RO and FO colleagues on research and policy development on FfD. Creates a process to engage SOs on ODA focused work.

  • In conjunction with the Local to Global team (A&EE), works with the Centre of Excellence to support country level budget focused advocacy. Builds FOs capacity in conducting country level analysis; supports “translation” of global FfD policy positions for use at national level.

  • Collaborate with select partners and coalitions on this agenda. For example, work with the World Bank relationship manager to develop a plan to become more engaged with World Bank as a Tier 1 stakeholder.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Master’s Degree in economics, international development, political science or related focus.

  • Minimum 5-7 years’ experience in policy, research, government relations/external engagement, or other specific field relevant to this role and World Vision’s work.

  • Strong experience and skills in research and analysis.

  • Strong written and verbal communications skills.

  • Strong experience in the NGO/civil society sector and/or with multilateral organizations (World Bank, IMF, etc.)

  • English fluency.

  • Second language strong asset (esp. Spanish, French).

Preferred:

  • Strong knowledge and professional experience working on Financing for Development issues and trends; strong understanding of policy development and influence processes with governments and international agencies from a civil society perspective.

Work Environment/Travel:

  • Travel after Covid restrictions- 10-15%.

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