Senior Business Analyst

*Preferred position location: Asia Pacific Region, Philippines or Malaysia. Other possible locations to be determined by home country of successful candidate where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Child Sponsorship Marketing and Engagement team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance for related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

You’ll be a crucial part of an experienced business analyst and project team collaborating to understand, intersect and manage customer, business and technology needs, ensuring viable and scalable solution outcomes.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

As you serve as the link between the field, support offices, IT, and sponsorship operations, you will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also effectively drive workshops, interview and engage stakeholders, translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

As a senior member of the team, you would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving, clear communication, and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, you will build strong working relationships and collaborate closely with Sponsorship Business Analysts, Business leads, ITBAs, IT Platform leads as well as core business customers This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward.

KEY RESPONSIBILITIES:

Planning:

  • Conducts workshops, interviews, data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Experience working in waterfall and agile development/teams.

  • Experience working across marketing technologies.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred:

  • Training or certification in Lean Six Sigma principles preferred.

  • Ability to efficiently resolve issues and be a sound decision maker.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

Senior Advisor Acquisition Growth

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor for Acquisition Growth is responsible for supporting the Global Director for Acquisition Growth to identify gaps and driving forward opportunities in order to grow high-quality donor acquisitions across World Vision’s global product portfolio. Being a strong communicator, this role will encourage, challenge, and collaborate with key internal stakeholders including the Resource Development Leadership Committee (RDLC) and senior managers of marketing, channels, product development and donor experience at global and support office levels. The position will take a wide lens view when it comes to acquisitions across the Partnership, advising the Partnership Leader on opportunities and

priorities to go further in order to optimise donor acquisitions and therefore grow private revenue on a global scale. The role will also leverage strategic external partners where opportunities exist to secure new donors and drive acquisitions beyond current internal capabilities and capacities.

KEY RESPONSIBILITIES:

Provides marketing leadership and collaborate with key SO marketing team/leaders and ministry colleagues to build strong relationships across a wide variety of marketing and ministry leader stakeholders:

  • Play a key leadership role in leveraging our global scale and assets in testing new offerings, to engage new mass market donor groups to grow recurring revenue, and new acquisitions across all of our key channels.

  • Bring together Ministry Leaders, SO Marketers and other GMC members to create a clear picture of funding needs in the near term.

  • Partner with Support Office Marketing colleagues to budget appropriate resources to pilot and eventually scale new marketing strategies to meet new acquisition forecasts.

External Engagement:

  • Research and uncover exactly what is driving the growth of new acquisitions within the sector amongst our key INGO peers, considering and comparing product mix, channels, price points and brand health.

  • Engage with the private sector to uncover new technology and mechanisms that will help drive lead gen and cultivation.

Staff and Relationship Management:

  • Maintain strong, effective relationships with stakeholders, including executive and senior leadership, to ensure informed, effective change management and process implementation.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10+ years as a Marketing/New Business/Product Development Senior-level Manager and/or 3+years as Marketing/New Business/Product Development Director (or equivalent) in a major or complex marketing organization.

  • Cross cultural marketing experience.

  • Degree in Marketing, Business or Social Sciences.

  • Significant experience and/or understanding of the NGO world.

  • Proven success in creating and launching consumer-focused new product development and innovations (more than one) that demonstrated clear sustainable business models.

  • Significant experience leading significant multi market/country marketing campaigns and initiatives.

  • Effective in written and verbal communication in English.

Preferred:

  • Superior Marketing acumen and creativity.

  • Negotiation and relationship building and successful record of achieving collaborative relationships.

  • Marketing analytic skills.

  • Experience and demonstrated mastery of direct response marketing such as customer relationship management, branding, digital media, major donor and corporate marketing, and donor retention and loyalty.

  • Demonstrated success leading a business unit that delivered revenue and profit growth.

  • Demonstrated global management experience and cross-cultural understanding.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Sponsorship Marketing

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsorship Marketing Director heads up the strategic direction of World Vision’s sponsorship marketing and customer experience to sponsorship target audiences globally and is responsible for growing sponsor acquisitions in order to return sponsorship fundraising income to growth (currently at $1bn annually).

In close collaboration with global stakeholders and 30 local fundraising offices, this role will provide global leadership and coordination to sponsorship audience targeting, lead nurture and channel strategies, as well as testing and scaling of the repositioned sponsorship marketing offer variations and the proven, acquisition-driving best practices in order to reach, cultivate and convert an increasing number of high-quality sponsorship acquisitions.

The ideal candidate is someone with a strong consumer marketing and fundraising background, sound proof of successful acquisition of new customers at scale and a deep knowledge base of how World Vision sponsorship program works, to ensure the balancing of audience needs and expectations with our field work goals and realities.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsorship acquisitions:

  • Lead a global, virtual team of marketing professionals and consultants who will directly report to this role.

  • Lead sponsorship acquisitions across World Vision Partnership and provide global governance and coordination, bringing together all sponsor acquisition focused local and global subject matter experts and practitioners to drive sponsorship acquisition growth.

  • Build trusted relationships and lead regular collaboration and alignment with the acquisition and channel leads in the largest 8 fundraising offices to support delivery of their local sponsorship acquisition commitments.

Lead global sponsorship audience targeting:

  • Lead data-driven sponsorship prospect audience understanding and profiling that shapes marketing, channel and audience targeting decisions and increases effectiveness.

  • Lead the development and evolution of the sponsorship prospect lead nurture strategy and channel strategy across the RACE funnel.

Lead Chosen scaling across all fundraising offices:

  • Lead scaling of Chosen Invitation end-to-end in close collaboration with all the fundraising and field offices and with global stakeholders.

  • Provide global resources, tools and assets to accelerate Chosen scaling across markets.

  • Provide leadership support to relevant global stakeholders to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead testing and scaling of repositioned and alternative sponsorship offers:

  • Lead global scaling of the repositioned sponsorship marketing offer across offices.

  • Lead in-market testing of various sponsorship offers and invitations that align with the new positioning and scale successes globally.

  • Lead the global direction, definitions and positioning of various marketing offers/invitations, including Chosen and ‘traditional’ sponsorship, and provide global resources, tools and assets for scaling.

  • Lead global innovation related to sponsorship acquisition approaches across the Partnership.

  • Provide leadership support to ensure the field effort is feasible and processes simplified, and to ensure the required tech capabilities are developed and available.

Lead scaling of sponsor acquisition driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsorship acquisitions across the RACE funnel.

  • Develop minimum experience standards for sponsorship prospect audiences based on proven best practices and data-led insights, and lead the annual updates and global scaling effectively through all fundraising offices.

  • Influence the field-facing sponsorship standards to enable the defined prospect experience.

  • Lead development of tools, resources, internal communications and guidance as required to scale the defined best practice and standards.

Provide leadership support to sponsorship marketing activities across the Partnership:

  • Provide leadership support to global brand, campaigns and content and ensure alignment with sponsorship positioning, marketing offer, messaging and audience targeting, and usage of global assets by local fundraising offices.

  • Partner with global communications and advocacy to ensure common goals and inclusion of sponsorship into their activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum 5 years of experience leading a sponsor acquisition related function within one of the largest World Vision Support offices or experience leading a marketing function focused on new customer acquisition within a global, federated organization.

  • Proven success in leading consumer marketing or fundraising campaigns and activities across multiple mass and in-person channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow marketing leads within an international organization.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Marketing, Marketing Strategy, Digital Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationships and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated, proactive and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Consumer product/experience marketing background.

  • Excellent communications skills, interpersonal skills and virtual influencing skills in English.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Director, Sponsor Experience

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Sponsor Experience Director heads up the strategic direction of the customer experience to the existing 2.6+ million World Vision sponsors globally and is responsible for growing sponsor retention through providing an experience that inspires, empowers and delights our sponsors in order to return sponsorship fundraising income to growth (currently at $1bn annually).

This role will provide global leadership to sponsor experience and related enablers across World Vision Partnership, bringing together stakeholders from 30 local fundraising offices and global teams across a range of areas to digitally transform, annually update and globally scale the experience that is proven to drive sponsor retention and loyalty.

The ideal candidate is someone with a strong customer experience and relationship marketing background, sound proof of successful retention of existing customers at scale and a deep knowledge base of how World Vision sponsorship program works end-to-end, both from the field office and fundraising office perspective.

KEY RESPONSIBILITIES:

Provide global leadership and governance to sponsor retention:

  • Lead a global team of customer experience and retention professionals and consultants who will directly report to this role.

  • Lead sponsor retention across World Vision Partnership and provide global governance and coordination, bringing together all sponsor experience and retention focused local and global stakeholders to drive sponsor retention growth.

  • Build trusted relationships and lead collaboration and alignment with the experience and retention leads in the largest 8 fundraising offices to support delivery of their local sponsor retention commitments.

  • Provide leadership support and influence into technical and field related global decisions to ensure alignment with and enablement of sponsor experience/retention objectives.

Lead global sponsor insights and profiling:

  • Lead global sponsor insights, understanding and profiling to shape the global sponsor experience and feature design and delivery.

  • Lead the development and evolution of the sponsor journey moves management strategy across the sponsor loyalty loop stages.

  • Lead identification, understanding and profiling of the high-risk sponsor groups across offices.

Lead global scaling of the digital transformation, the ‘sponsor experience leapfrog’ across all fundraising offices:

  • In close collaboration with local and global stakeholders, lead the design of the globally aligned digital-first sponsor experience, related journeys and touchpoints.

  • Actively lead the digital transformation of the sponsor experience globally, the transition from paper-first to digital-first experience and the full digitization, automation and simplification of the experience delivery.

  • Provide leadership and direction to the global Mobile App and WV United 4 sponsor portal roadmaps and sprint planning to ensure full alignment with sponsor experience ‘leapfrog’.

  • Provide leadership support to identify, design, develop and scale the new global capabilities that enable the digital-first sponsor experience.

  • Partner effectively across global teams to ensure continuous improvements to all field features and content reflect sponsor experience ‘leapfrog’ requirements.

Lead scaling and evolution of the minimum sponsor experience standards and related retention driving best practices across all fundraising offices:

  • Lead identification, sharing, documentation and scaling of fundraising office best practices that have proven to drive sponsor retention.

  • Lead the annual updates, evolution and global scaling of the minimum sponsor experience standards, based on proven best practices, data-led insights and field-facing child sponsorship standards, and manage exceptions effectively across all fundraising offices.

  • Provide leadership support in the definition and evolution of the enabling field-facing child sponsorship standards and manage global exceptions with fundraising offices.

  • Lead development of tools, resources, internal communications and guidance as required to scale the best practice and experience standards.

  • Ensure the globally scaled sponsor experience accurately represents the global brand, sponsorship marketing offer/invitations, the field features and fieldwork realities and the child safety guidance, and uses evidence-based impact claims and relevant global content.

  • Ensure our sponsor experience field features are regularly audited for value contribution to sponsor satisfaction and retention rates, ensuring the field is only creating what is necessary to maintain sponsor retention rates.

Lead testing and scaling of tailored treatments to high-risk sponsor profiles:

  • Lead testing and scaling of various data-led treatments to identified, highrisk sponsor profiles at times when most likely to cancel, incl. onboarding and programme completions.

  • Lead development of global resources, tools, guidance and assets required to scale successes across all fundraising offices.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10-15 years in customer experience, marketing, fundraising or related role, including 5 years at a senior management level with demonstrable success in achieving growth.

  • Minimum of 5 yrs of work experience leading a sponsorship marketing, product, experience or retention related function within one of the largest World Vision fundraising offices, or experience leading a marketing/experience function focused on customer retention within a global, federated organization.

  • Proven success in leading customer experience or retention campaigns or activities in digital channels.

  • Proven ability to develop and maintain trusted, effective working relationships with fellow experience or retention leads within an international organisation.

  • Proven ability to lead by influence and collaborate effectively to deliver strong performance and committed results across all stakeholders.

  • Proven ability to lead consultants, agencies and external vendors to meet an overarching common goal.

  • Proven ability to influence and manage expectations of business customers and senior leaders/management by proactive planning and frequent, intentional communication.

  • Master’s degree or equivalent in Customer Experience, Marketing, Strategic Marketing, Product Marketing, Relationship Marketing, Fundraising or closely related field.

  • No criminal records or other registered child protection violations.

  • Fluent and effective in written and verbal communication in English.

Preferred:

  • Exceptional ability to lead change through virtually managed relationship and influence, across diversity of cultures/people and across multiple geographic locations.

  • A clear strategic marketing thinker with attention to detail as required and with ability to synthesize complex concepts into actionable plans and lead them to completion.

  • Must be highly self-motivated and driven to succeed in a multi-faceted, fast-paced, virtual working environment.

  • Knowledge of digital marketing, user experience design and/or mobile app experience/product management.

  • Excellent communications skills, interpersonal skills and virtual influencing skills.

  • Understanding of World Vision’s Child Sponsorship model, both from a Support Office and National Office perspective.

  • Understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 25%.

Senior Advisor Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Advisor Staff Care reports to the Director Staff Care, working closely with Staff Care team members, senior People & Culture colleagues and a wide variety of stakeholders across the organisation. The role is responsible for providing leadership and operational delivery of staff care and well-being services to the wider World Vision Partnership. This can include providing advice and delivering programmes on the overall delivery of staff care services in the areas of staff resilience, ‘Staff Well Being Education’ (SWE) programmes and Critical Incident Stress Management (CISM) to key stakeholders and counterparts in global, national, regional and support offices. The Senior Advisor will also

collaborate with the Director Staff Care and other team members on the development of staff well-being policies, standards, practice and training programmes. The role holder will also take a leadership role in the development of; staff care tools, resources for leaders, programmes for staff well-being and overall work design that reduces psychological distress and improves well-being across the organisation.

KEY RESPONSIBILITIES:

Leadership for Staff Care programmes to address specific needs:

  • Set strategic goals and ensuring timely delivery of staff care programmes and interventions as needed, in order to prevent burnout and ensure organisational agility.

  • Design, lead and implement staff care programmes and interventions in cooperation with appropriate stakeholders, with an emphasis on field facing stakeholders (e.g. national and regional DMT’s, regional and national P&C and peer support teams, field teams).

  • Provide advice, direction and counsel to Disaster Management, Security, Safety & Resilience, regional and national P&C Directors and peer supporters on Staff Care, Well-being and Mental Health issues.

  • Collaborate with multiple stakeholders to ensure that the staff care programme aligns with expected Disaster Management and Health programme outcomes and reflects the values and vison of WVI.

Capacity Building:

  • Develop and contribute training material and tools to add to existing and new capacity building programmes.

  • In collaboration with other team members, conduct SWE/CISM trainings throughout the partnership.

  • Provide input to People & Culture and Global Marketing and Communication (GMC) requests for related Staff Care material for Partnership-wide distribution.

  • Help create promotional staff care materials on coping with and accepting of living with new, longer-term life-changing realities.

  • Attend online regional peer support meetings, listen for needs and themes, and provide continued education related research on stress and well-being.

Relationship Management:

  • Act as a knowledge resource for the promotion of sound Staff and Self Care, focusing on healthy employees, healthy working relationships and a healthy work environment, for National Offices, Regional Offices and Response operations.

  • Regularly liaise with counterparts and key stakeholders, Regional and National, Global Centre P&C colleagues, and SO P&C Directors.

  • Actively learn from and contribute to internal and external fora, working groups and networks related to Staff Care, Well-being and Mental Health.

  • Collaborate with the P&C Total Rewards team and advise as needed to identify appropriate resources from external providers which can be used for physical and mental health services in WVI.

Provide support and guidance to field facing offices:

  • In collaboration with P&C Total Rewards and other stakeholders, help offices develop policies and guidelines relevant to current contextual events on promoting work-life balance, time off and vacation planning, caring for self as leaders, and caring for staff, etc.

  • Lead education sessions based on needs, for national, regional and support offices on topics such as coping with stress management, grief & bereavement.

  • Collaborate closely with stakeholders and counterparts in guiding national offices in developing guidelines around promoting vaccinations among staff, identifying benefits and perks for motivational purposes, managing long term sick leave, and reviewing grief and bereavement policies.

  • Provide peer support services to staff member(s), groups, teams and units in World Vision.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 5 years of humanitarian aid or development working experience.

  • Experience in developing wellness/resilience programmes on a national or regional level.

  • Experience in writing guidelines and policies.

  • Experience in managing and leading projects.

  • Experience in staff care / stress management in relation to contemporary challenges faced by INGOs.

  • Trained and experienced peer supporter.

  • Bachelor’s degree in social work, psychology, human resources, counselling or equivalent.

  • Formal training or an applied working knowledge in critical incident stress management (CISM) or an equivalent in Psychological First Aid.

  • Fluency in English.

Preferred:

  • CCISM certification.

  • Experience in training development and implementation.

  • Strong communication skills.

  • Proven skills in collaborating with a large group of stakeholders.

  • Preference for candidates with additional language skills such as French, Spanish or Arabic.

Work Environment/Travel:

  • Dependent on Partnership travel guidelines.

  • Position to be home based, anywhere.

Director Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director of Staff Care reports to the Partnership Leader - Security, Safety & Resilience (PL-SSR), but will also regularly work directly with the Chief People & Culture Officer (CPO), the wider People & Culture leadership team and the organisation’s Executive leadership team. The role provides leadership in defining Staff Care and Wellbeing strategy, philosophy, and programs that will impact World Vision International’s (WVI) most important asset – its people.

WVI operates in a number of high risk dynamic operational contexts that have an effect on the wellbeing of staff. Building on current established practice, the Director of Staff Care is expected to apply continuous improvement principles in reimagining wellbeing and mental health in the organisation – creating opportunities to challenge norms, assumptions and work design to ensure WVI is delivering impactful support to staff and leaders in the most effective ways. The role is responsible for ensuring there is a critical organisational focus on the physical, mental and spiritual well-being of staff and leaders in designing the future organisation.

KEY RESPONSIBILITIES:

Staff Care Strategy & Practice Development:

  • Lead the development and implementation of global Staff Care and Wellbeing strategies and practice. Ensuring Staff Care practice is in alignment with WVI P&C policies and internationally accepted current practice.

  • Collaborate with multiple stakeholders to ensure that the Staff Care strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

  • Apply continuous improvement principles in reimagining current norms and assumptions in Staff Care, Wellbeing and Mental Health practice.

Strategic Staff Care Leadership:

  • Provide leadership, advice, direction and counsel to Executive, Global, Regional and Country level leaders on Staff Care, Wellbeing and Mental Health issues.

  • Provide leadership and direction to the global Staff Care team, setting strategic goals, overseeing operational planning and ensuring timely delivery operational of programmes and interventions as needed.

  • Lead the development of innovative Staff Care products and programmes for leaders and staff.

  • Ensure that Staff Wellness Education (SWE) and Critical Incident Stress Management (CISM) practice and delivery is aligned with accepted practice and international crisis care standards.

  • Deliver Staff Care services as required.

Relationship Management:

  • Lead the development of standards and performance metrics through setting clear direction and empowering and influencing others.

  • Act as a strategic link for the promotion of sound Staff Care, Wellbeing and Mental Health practice for National Offices, Regional Offices and Response operations.

  • Regularly liaise with the wider Staff Care network (including Support Offices) on emerging issues and provide a conduit to escalate concerns to senior leaders.

  • Actively contribute to internal and external fora, working groups and networks related to Staff Care, Wellbeing and Mental Health.

  • Work closely with members of the Executive Leadership Team, P&C Leadership Tea and Security, Safety and Resilience SLT promoting mutual learning, support and accountability.

Capacity Building:

  • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver Staff Care, Wellbeing and Mental Health solutions in fluid high risk environments.

  • Oversee the development and implementation of global capacity building plan for operational Staff Care, Wellbeing and Mental Health practice.

  • Engage with senior leaders to raise the awareness of Staff Care protocols and practice.

  • Develop a professional culture of innovation, learning and mentoring in relation to Staff Care. WVI should be seen as the ‘employer of choice’ and a ‘thought leader’ for INGO Staff Care professionals.

Knowledge Management & Quality Assurance:

  • Promote alignment with WVI Staff Care Policy and practice.

  • Lead the process of continuous learning on current international accepted practice in Staff Care, Wellbeing and Mental Health management & analysis, identifying tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on Staff Care issues at a Regional and Global level.

  • Assist in the facilitation of and coordination of Staff Care, Wellbeing and Mental Health information sharing forum/network that promotes the embedding of sound Staff Care practice into all layers of WV’s programmes.

  • Facilitate the documentation of best practice and contribute to a wider community of practice and develop a center of excellence.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters, or Doctorate in a mental health, or related profession (i.e. Organisational Psychologist, Social Work, Counselling, Pastoral Counselling, or a related health, social or education science).

  • Proven senior management experience in managing Staff Care and Well-being in a large complex organisation.

  • At least 5 years’ experience post licensure (if applicable).

  • Experience in in delivering emergency psychosocial services in Humanitarian, Military or Emergency Services organisations.

  • Demonstrated ability in developing wellness/resilience programmes for staff, leaders and the wider organization that focus on assessing psychosocial risks and shaping work design to reduce psychological distress and improves the overall mental well-being of the organisation.

  • Licensed in a recognised Mental Health discipline, or significant Organisational Psychology experience.

  • Preference given to persons who have proven experience in developing programmes and delivering emergency psychosocial services that take culture, language, context, local resources & traditions into consideration.

  • Additional preference given to persons who have formal training or working knowledge in wellness / resiliency education and CISM.

  • Strong English language skills, further ability to operate in French or Spanish would be an advantage.

Preferred:

  • Proven people leader with the ability to influence widely across a diverse international organisation.

  • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

  • Skilful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

  • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

  • Demonstrated work experience in one or more areas of humanitarian operations, emergency relief, human resources, organizational development, military or emergency services; preferably in an international, cross-cultural work environment.

  • Demonstrated consultative leadership style that will promote social support & team cohesion.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time, including potentially high risk operational areas.

  • Flexibility in work hours is expected given this is a global role.

  • Must be physically able to travel to a variety of challenging operational contexts that may have very basic living conditions and infrastructure.

Senior Policy Advisor, Economic Justice

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Senior Policy Advisor, Economic Justice will provide analysis of trends and opportunities in relation to how the needs and rights of children can and should be addressed through various forms of funding from global, regional and national level sources, debt relief, taxation and private capital. This analysis will be used to develop recommendations for child focused policy action in regard to all forms of development financing in support of the Sustainable Development Goals, and, as such, World Vision’s Global Impact Framework. This analysis will support Advocacy & External Engagement (A&EE) advocacy objectives for the Global Campaign, the 2030 Agenda, as well as objectives of Support Offices (SOs) in relation to Official Development Assistance (ODA) and Regional Offices (ROs)/Field Offices (FOs) regarding domestic resource mobilization/public financing.

KEY RESPONSIBILITIES:

  • Analysis of and reports developed on Official Development Assistance (ODA), taxation/public financing, private sector investment and other forms of Financing for Development (FfD) and their impact on the financing of child focused policies. Develops policy positions and products that relate to the achievement of child related SDGs and WV child well-being objectives.

  • Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and with priority stakeholders to promote agreed policy positions.

  • Lead and collaborate with SO, RO and FO colleagues on research and policy development on FfD. Creates a process to engage SOs on ODA focused work.

  • In conjunction with the Local to Global team (A&EE), works with the Centre of Excellence to support country level budget focused advocacy. Builds FOs capacity in conducting country level analysis; supports “translation” of global FfD policy positions for use at national level.

  • Collaborate with select partners and coalitions on this agenda. For example, work with the World Bank relationship manager to develop a plan to become more engaged with World Bank as a Tier 1 stakeholder.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Master’s Degree in economics, international development, political science or related focus.

  • Minimum 5-7 years’ experience in policy, research, government relations/external engagement, or other specific field relevant to this role and World Vision’s work.

  • Strong experience and skills in research and analysis.

  • Strong written and verbal communications skills.

  • Strong experience in the NGO/civil society sector and/or with multilateral organizations (World Bank, IMF, etc.)

  • English fluency.

  • Second language strong asset (esp. Spanish, French).

Preferred:

  • Strong knowledge and professional experience working on Financing for Development issues and trends; strong understanding of policy development and influence processes with governments and international agencies from a civil society perspective.

Work Environment/Travel:

  • Travel after Covid restrictions- 10-15%.

Sponsor Engagement Improvement Specialist (2 positions)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Sponsor Engagement Improvement Specialist is an exciting and significant role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This role calls for an exceptional marketer/communicator and highly-effective coordinator, who enjoys working with marketers from all over the world with leadership, humity and pace; handling multiple projects at once.

They will be part of a global team who support, facilitate and lead projects within the ongoing improvement of World Vision’s global child sponsorship product experience feature set as well as innovations or emerging bodies of work that may one day be part of the BAU feature set.

These projects are focused on strengthening and improving retention and acquisition of sponsors and prospects, through over 10 m illion photos, videos, cards, letters, updates and reports sent from a sponsored child to their sponsor each year. This cross-functional role will be varied, fast-moving, strategic in nature and best suited to a communications or marketing specialist or manager, with strong coordination, communications and creativity skills.

  • High capacity role that includes coordination, stakeholder engagement, analysis, feature development and design, testing and quality controls to reach over 8+ million child sponsors, helping sponsors understand the impact they are

  • making possible.

  • Work with marketers in over 20+ funding countries as well as internal and external designers, editors and photographers.

  • Understand and support the marketing needs of each office to support acquisition and retention activities.

  • Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

  • Ensure consistent, quality content & design for child sponsors.

The Sponsor Engagement Improvement Specialist will be integral to improving the sponsor experience and will require strong written/verbal communication skills, marketing/communications experience, the ability to effectively engage stakeholders, maintain and manage relationships with internal customers and present concepts and ideas, the ability to plan and support collaboration of internal customers and business partners acrooss multiple projects with competing deadlines and shared dependencies.

High proficiency in Microsoft Word, Powerpoint and Excel is essential and knowledge of Smartsheet, Power BI, Photoshop, Indesign, Kissflow, Jupiter is a bonus.

This will be an integral role in supporting the consistent, ongoing improvement to World Vision’s global child sponsorship product experience feature set – meeting the expectations and needs of our target supporter groups, accurately representing the field reality and dignity of those we serve, enabling authentic sponsor-child connections and delivering compelling impact sponsor communications – all towards adding further year on year value to our market ministry.

The aim – to continuously and incrementally improve the quality of the sponsor engagement experience year on year, never allowing stagnation or backsliding in quality.

This position reports to the reports to the Sponsor Engagement Improvement Manager and works in partnership the Director of Child Sponsorship Content, the Director of Sponsor Experience and Director of Sponsorship Operations & Engagement.

Be part of a fun, exciting content team that’s helping sponsored children and their communities tell their own stories, while helping child sponsors understand the impact they’re helping to make possible.

KEY RESPONSIBILITIES:

Lead or support individual projects within the Global Sponsor Experience & Engagement Roadmap:

  • Plan, develop, implement and analyse planned project improvements.

  • Lead initial and ongoing design conceptualization of improvements to envision and garner feedback from stakeholders.

  • Collaborate with stakeholders, investigate options, suggest budget requirements and recommend best improvements for sponsors, children and staff.

  • Facilitate required ideation and development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalization needs are met.

  • Create or update guidance and training resources for field staff.

  • Work with technical teams to explore and achieve system capabilities to facilitate and/or drive improvements.

  • Support and/or improve World Vision’s critical quality review/assurances endeavors. Demonstrate value adding and virtual team behavior and outcomes.

Stakeholder Engagement, Communication and Reporting:

  • Create and lead engagement with selected SO/NRD, RSC and NO/ADP representatives.

  • Showcase ideas and continuous improvements.

  • Seek feedback and improvements.

  • Coordinate translation.

  • Support, create or lead inspiring internal communications related to improvement projects.

Strategy and Planning:

  • Support the ongoing definition, scope and design of the sponsor engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Recommend strategic choices towards attaining most effective quality improvement across sponsor engagement feature set in market year on year.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilizing of sponsorship.

  • Seek and develop opportunities for streamlining of work/effort to reduce work cost and effort for all involved.

Capacity Building and Support:

  • Partner in the development of sponsor engagement feature capacity building manuals, toolkits, learning aids and other learning resources in the testing, mainstreaming, and ongoing operational delivery of consistently improved sponsor engagement features.

  • Provide input and recommendations into organizational capability developments based on improvement projects, to ensure field staff of the future have the right skill set to ensure high quality sponsor engagement features.

Learning and Networking:

  • Invest in relationships and participate in internal and external networks to support improvement projects and grow leadership opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in communications, marketing, product development or project management.

  • Demonstrated success in marketing, communications or project management.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • 2-3 years experience in marketing, communications, project management, product or customer experience development.

  • Experience in working across cultures and within complex organizational structures.

  • Knowledge of Child Sponsorship and development programming, preferably with World Vision.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Attention to detail, ability to understand and adhere to branding guidelines and communications style guides.

  • Flexible and willing to travel per World Vision policy.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 2% of the time, when it is safe to do so.

Response Programmes Director

*Country location to be determined based on response.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), DME, Humanitarian Accountability and Information Management. The Response Programmes Director works in close coordination with Response Director (RD) and Operations Director (Ops Dir) in designing the response strategy and operations plan.

The Response Programmes Director is responsible in setting up and overseeing grant acquisition, assessments, monitoring and humanitarian accountability teams, facilitating capacity building and liaises with Support Offices and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with RD/SLT on “go” or “no go” for proposals and other strategic initiatives related to Grant Acquisition & Quality assurance of the response.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR)- referred to as People and Culture (P&C).

  • Determine Programmes organisational structure and staffing plan with P&C.

  • Work with P&C to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes’ staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Plan for Programmes Unit transition/ integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and technical quality.

  • Support RM and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Supports Sectors and Operations Director to draft response plan.

  • Works with GAM to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent WV with potential donors (ECHO, DFID, EU, OFDA etc) including bilateral, multilateral and corporates.

  • Collaborate with Advocacy and Communications to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded & effective leveraging of available funding

The Response Programmes Director will ensure that the Programme team undertake the following activities:

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded while updating the funding matrix.

Oversee development and submission of project proposals to donors to resource operations plan

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

Ensure support for Finance to establish grant management system to ensure fulfilment of donor requirements

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Support finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support finance with monitoring of grants for compliance with grant requirements.

Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Plan the initial rapid assessment process and manage the data collection (including primary, secondary data, observational data and community feedback).

  • Manage or support ongoing community based assessments as agreed with sector and sub-function leads.

  • Incorporate baseline indicators into assessments.

  • Analyze assessment data and provide recommendations for strategy and programme design.

  • Map interagency assessment processes and participate in joint assessments as agreed with response management.

Oversee implementation of the Information Management System

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Develop and implement the Response ”Impact Dashboard” which houses program related data including the funding matrix.

  • Establish and update Indicator Tracking Table (ITT) monitoring reports and share with Operations on a monthly basis.

  • Collaborate with Humanitarian Accountability (HA) and collect feedback rends in the Impact Dashboard and share with Operations and management to support programme adaptation and improvement.

Ensure implementation of baselines, evaluations, reviews and learning events for continuous improvement

The Response Programmes Director will ensure that the DME and HA teams undertake the following activities:

  • Conduct real time evaluation (RTE) during the first phase of the response.

  • Plan and implement real time learning event (RT LE) with Region and H-LEARN and monitor implementation of resulting plan of action.

  • Plan and manage project/programme baselines, evaluations and reviews to meet donor and organisational requirements.

  • Communicate baseline, evaluation and review findings with response staff and communities.

  • Develop Plans of Action that address evaluation, review recommendations and monitor implementation.

Oversee development and implementation a Humanitarian Accountability Mechanisms

The Response Programmes Director will ensure that the HA team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Vision’s role and planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

  • Establish and support implementation of complaint and feedback mechanisms.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of 5 years in roles that feature resource acquisition, grant development, donor engagement and leadership in the humanitarian assistance with a significant portion of this in INGOs.

  • 8+ years’ experience in humanitarian assistance work including significant field presence.

  • Strong experience in engaging with governmental institutions, UN clusters, and multilateral agencies.

  • Strong experience in working with bi-lateral and multi-lateral donors, grant management and proposal development.

  • Experience in managing resource acquisition and management teams that facilitate innovation and calculated risk taking.

  • Experience in program management and compliance of multi-sectoral emergency response projects.

  • Strong background in programme quality – MEAL – and information management.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Effective written and verbal communication in English.

  • French, Arabic, Spanish, and/or Portuguese language proficiency highly desirable.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Work experience as humanitarian Snr. Program Officer or Programme Manager at least for 1-3 years in a country other than the home country.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies, International Development, Political Relations, Economics, Sociology, or other related field. Master’s degree preferred.

  • Knowledge of proposal and budget requirements and regulations of major donors including the OFDA, ECHO, DFID, UN agencies, German government.

  • Familiarity with humanitarian codes, minimum standards, principles and practice.

Preferred:

  • Understand Humanitarian Industry and have proven experience within a relief/ Disaster Management setting.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGO’s and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

  • Additional work experience preferred for this position.

  • Experience in leading “ad-hoc” teams accommodating multiple and frequent staff transitions in emergency response without undermining effectiveness and output of Programme Team.

SunSystems Specialist - Africa & LAC, VisionFund

*Position location to be determined by home country of successful candidate in Africa or Latin America & Caribeean where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

To provide support to countries implementing or operating the SunSystems Cloud Platform. This would include:

  • Supporting New SunSystems Implementations within the partnership (upgrades and replacements).

  • Providing Training for VF Staff on the use of SunSystems.

  • Expert advice on how SunSystems can be used to meet Business Requirements.

KEY RESPONSIBILITIES:

Project Management:

  • New Implementations of SunSystems.

  • SunSystems Upgrades.

  • New Functionality

  • Testing

Training and Coaching:

  • Conduct User Training on SunSystems and related topics.

  • Assisting users one-on-one or in small groups to use skills.

  • Plan and Conduct On-Going In-Service Training.

  • Develop and write user documentation including manuals, guides or job aids.

  • Identify and mentor talent to facilitate career options among SunSystems Users.

Research, Evaluation and Advisement:

Analyize Business Requirements.

Research options and/or Develop Solutions.

Research new Infor Services, Functionality, and product offerings.

Present options and analysis for business leaders.

System Administration:

  • Respond to change requests from MFI's.

  • Enforce policy and procedure compliance.

  • Assist in the preparation and testing of new patches/releases.

KNOWLEDGE, SKILLS & ABILITIES:

  • 3 years accounting or bookkeeping experience or User Support.

  • 1 year experience working with SunSystems for bookkeeping or as a user support advisor (Cloud Hosted Preferred).

  • Experience with InforQA Report Design, InforQA DataSend Definition or User Support an advantage.

  • Experience within a MircroFinance Organization is an advantage.

  • Bachelors degree preferable.

  • Certification or training in SunSystems, Financial Systems, Information Technology or Programming would all be an advantage.

  • Language Requirement: English, Spanish - Strongly Desireable, French - Desirable.

Preferred:

  • InforQA Report Usage, design or DataSend Definition.

  • MicroFinance.

  • LeanSixSigma Green Belt, PMP or other Project Management certification.

Work Environment/Travel:

  • Travel up to 15%

SunSystems Specialist, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

To provide support to countries implementing or operating the SunSystems Cloud Platform. This would include:

  • Supporting New SunSystems Implementations within the partnership (upgrades and replacements).

  • Providing Training for VF Staff on the use of SunSystems.

  • Expert advice on how SunSystems can be used to meet Business Requirements.

KEY RESPONSIBILITIES:

Project Management:

  • New Implementations of SunSystems

  • SunSystems Upgrades

  • New Functionality

  • Testing

Training and Coaching:

  • Conduct User Training on SunSystems and related topics.

  • Assisting users one-on-one or in small groups to use skills.

  • Plan and Conduct On-Going In-Service Training.

  • Develop and write user documentation including manuals, guides or job aids.

  • Identify and mentor talent to facilitate career options among SunSystems Users.

Research, Evaluation and Advisement:

  • Analyize Business Requirements.

  • Research options and/or Develop Solutions.

  • Research new Infor Services, Functionality, and product offerings.

  • Present options and analysis for business leaders.

System Administration:

  • Respond to change requests from MFI's.

  • Enforce policy and procedure compliance.

  • Assist in the preparation and testing of new patches/releases.

Boiler plate Christian Witness.

KNOWLEDGE, SKILLS & ABILITIES:

  • 3 years accounting or bookkeeping experience or User Support.

  • 1 year experience working with SunSystems for bookkeeping or as a user support advisor (Cloud Hosted Preferred).

  • Experience with InforQA Report Design, InforQA DataSend Definition or User Support an advantage.

  • Experience within a MircroFinance Organization is an advantage.

  • Bachelors degree preferable.

  • Certification or training in SunSystems, Financial Systems, Information Technology or Programming would all be an advantage.

  • Language Requirement: English, Spanish - Strongly Desireable, French - Desirable.

Preferred:

  • InforQA Report Usage, design or DataSend Definition.

  • MicroFinance.

  • LeanSixSigma Green Belt, PMP or other Project Management certification.

Work Environment/Travel:

  • Travel up to 15%