Application Developer II

*Preferred position location: Costa Rica. Other locations to be determined by home country of successful candidate in Latin America & Caribbean and the United States where WVI is registered to operate.

PURPOSE OF POSITION:

Individuals working in an Application Developer II role work on multiple small to large, complex projects as a team member, sometimes as a project lead. Individuals working as an Application Developer II require increased skill in multiple technical environments and possess knowledge of a specific business area.

Individuals must be able to adjust to constant business change and as needed to proactively plan for changes that are likely to occur. Common types of changes include introduction of new organizations through mergers and acquisitions, the separation of parts of organization (as subsidiaries, or when the business changes direction), evolving goals and strategies and emerging technologies. These changes require integration of solutions that can impact the overall system development activity. Application Developers also provide client support, consultation and subject matter expertise for system development, maintenance and support.

Individuals within the Application Development job family work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and are in compliance with the organization’s architectural standards. Application Developers are involved in the full systems life cycle and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. Individuals also provide input to project plans related to the Application Development initiative.

Application Developers have a strong knowledge of programming languages used by the organization. They have experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies. Knowledge of current and emerging IT products, services and processes is required.

MAJOR RESPONSIBILITIES:

Project Planning:

  • Participates in project planning process with IT business analysts and team members.

  • May develop work plan timelines and manages work flows to meet project timeframes.

Design:

  • Identifies technical requirements.

  • Creates technical design specifications and assists in sizing technical requirements.

Code and Test:

  • Codes applications using a disciplined development process and in accord with the company’s standard development process (SDLC).

  • Integrates solutions with other applications and platforms outside the framework.

  • Creates data extracts and reports from system based requirements.

  • Develops, executes and documents test plans.

Deployment:

  • Assists in the deployment of new modules, upgrades and fixes to the production environment.

  • Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.

Maintenance (Break/Fix):

  • Provides ongoing maintenance of applications.

  • Participates in review sessions where patterns of development and break/fix metrics are reviewed as part of standard process for optimizing IT development processes.

Production Support:

  • Provides Level 2 and 3 production support.

  • Troubleshoots existing information systems to identify errors or deficiencies and develops solutions.

Performance Management:

  • Evaluates existing applications and platform and provides recommendations for improving application performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.

Documentation/User Guides:

  • Documents functions and changes to new or modified modules and test activities/results.

  • Assists in the development of user guides and training documentation for systems.

Standards/Quality:

  • Adheres to standards and procedures.

  • Reviews modules for quality assurance and checks compliance with applications standards and Service Level Agreements (SLAs).

Technology, Evaluation and Research:

  • May evaluate new application packages and tools and perform research on best practices.

  • Provides recommendations for solutions.

Coaching/Mentoring:

  • Provides technical coaching and mentoring to less-experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Programming/Systems, Computer Science, or other related field, or equivalent work experience.

  • Expertise in a number of areas including cloud computing, API integration, cloud messaging, ground-to-cloud connectivity, highly scalable distributed systems.

  • 2+ years of experience in Java development and concepts, including debugging against Java APIs.

  • 2+ years of experience with JEE Application Servers and Container (administration, deployment and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)

  • Experience with SOAP and/or Web Services.

  • 2+ years of experience providing technical solutions development for enterprise software or hosted high-­tech services using JEE and/or JSE framework.

  • Experience in at least one programming language and excited to learn others.

  • Familiarity with industry development best practices.

  • Effective in written and verbal communication in English.

Preferred:

  • MuleSoft integrations and customizations.

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

  • MuleSoft development.

  • Experience working with RAML using MuleSoft.

  • Solid understanding of the design patterns.

  • Experience with MuleSoft MMC and Enterprise release capabilities is a plus.

  • Experience with Tomcat, XML, JMS, WS and SOA/Integration technologies.

  • Experience using the JAVA IDE (Eclipse, IntelliJ, Netbeans).

  • Experience using Maven.

  • Experience profiling Java applications including threading issues and examining thread dumps.

  • Integration product support from integration vendors like IBM, BEA, Oracle, Tibco, etc.

  • Advanced degree in accounting, business, finance or other business-related field.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Global O365 Engineer

*Preferred position location: Kuala Lumpur, Malaysia. Other locations to be determined by home country of successful candidate in Asia, Africa or Latin America & Caribbean where WVI is registered to operate.

PURPOSE OF POSITION:

The Engineer role is expected to be familiar with the overall O365 environment and administration. They provide overall support to the daily running of this collaboration platform. This role will also advocate and support the Global Collaboration Solutions directions in enabling business to collaborate dynamically using different collaboration platforms.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Global Administration:

  • Manage and assign licenses for the tenant.

  • Manage support tickets related to O365/Collaboration group (Troubleshooting, guiding and solving issues).

  • Generate reports on usage for collaboration solutions when necessary.

  • Writing knowledge base articles for matters related to O365 and collaboration portfolio.

  • Work with MS support in escalation cases to solve issues with platform.

  • Assist in guiding principles and guidelines for O365 usage and other collaboration platforms.

  • Manage PowerBi capacity tenant and license assignment.

  • Assist and work with Infrastructure group with AD changes that may impact O365 or other collaboration platforms.

  • Manage O365 AD Connect and troubleshoot issues related to sync to Azure AD.

Governance:

Provides input into demand management process and executes on plan.

Collaboration Roadmap:

  • Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current versus future state in a cohesive solution viewpoint.

  • Works with other teams to determine the proper recommendation and solution.

Collaboration Requirements:

  • Gathers requirement, analyses and research on possible solutions.

  • Aligns collaboration requirements with collaboration roadmap.

  • Assesses near-term needs to establish business priorities.

Collaboration Improvements:

  • Analyzes the current platforms to identify weaknesses and develop workarounds/solutions for improvements.

  • Identify and recommend possible solutions based on ACME framework on proper uses of collaboration platforms.

Collaboration Projects:

  • Assist with project team and work on a timeline to deliver solution based on a project scope and deliverables

  • Collaborates with project management on reporting project status, issues, risks and benefits.

  • Meets with project leaders to ensure progress towards collaboration alignment with project goals and requirements.

Communications:

  • Keeps IT’s technology and service managers aware of key customer issues, identifying and resolving potential problems and conflicts.

  • Regularly broadcast on potential key updates on collaboration platform and inform partnership on what is new that will enhance the digital collaboration space.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Research:

  • Researches and evaluates new technologies in the collaboration space that will enhance the productivity and collaboration within the organization.

  • Provides recommendations based on business relevance, appropriate timing and deployment.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Systems Analysis or a related field. Or equivalent work experience.

  • Experience working with and interfacing with other IT teams (Network, AD, etc).

  • Strong technical background with collaboration solutions.

  • Typically has 7 to 8 years of relevant IT work experience.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience with Active Directory, Azure Active Directory and O365.

  • Experience in Power Shell scripting.

  • Experience in PowerBi.

  • Worked with other collaboration platforms (Gsuite, Slack, etc).

  • Strong analytical and problem solving skills.

  • Technical experience with networking, servers, and Active Directory.

  • Demonstrated increased levels of responsibility with IT roles.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

IT Security Analyst II

*Position location: El Salvador. Other locations to be determined by home country of successful candidate in Latin America & Caribbean or Asia where WVI is registered to operate.

PURPOSE OF POSITION:

Individuals working as an IT Security Analyst II are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security

professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Candidates with security certifications (such as CISA, CEH, Sec+, SANS GIAC, CISSP, CISM etc and/or other certifications) will be highly considered.

MAJOR RESPONSIBILITIES:

Policies, Procedures & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements enterprise-wide security policies, procedures and standards.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Participates with the project team(s) to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Studies current and proposed business processes to determine impact of security measures on business goals.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Participates in designing secure infrastructure solutions and applications.

Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts business impact analysis to ensure resources are adequately protected with proper security measures.

  • Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

  • Creates, disseminates and updates documentation of identified IT risks and controls.

  • Reports on significant trends and vulnerabilities.

  • Develops plans to achieve security requirements and address identified risks.

  • Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Information Security:

  • Consults with clients on the data classification of their resources.

Security Audits:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.

  • Creates spreadsheets and databases with information in support of security monitoring and account/data access authorizations.

  • Consults with clients on security violations.

Security Support:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Performs control and vulnerability assessments.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Identifies and resolves root causes of security-related problems.

  • Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

  • Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

  • Coordinates the development of disaster recovery test plans, testing, and documentation for each application.

  • Engages application and systems management in disaster recovery testing, objectives and auditing.

  • Participates in recovery drills.

Security Performance Management:

  • Analyzes reports and makes recommendations for improvements.

Communications/Consulting:

  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.

Research/Evaluation:

  • Performs application security risk assessments for new or updated internal or third party applications.

  • Evaluates and recommends hardware and software systems that provide security functions.

Training:

  • Assists in the development of security awareness and compliance training programs

  • Provides communication and training as needed.

  • May guide users on the usage and administration of security tools that control and monitor information security.

Coaching/Mentoring:

  • Mentors less experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Work experience in designing, implementing, and supporting threat management, vulnerability management, and risk management practices.

  • Work experience in designing, implementing, and supporting emergency and data breach response practices.

  • Requires knowledge of security issues, techniques and implications across all existing computer platforms.

  • Typically has 2-3 years of combined IT and security work experience with a broad range of exposure to incident management, IT audit, cybersecurity, and data privacy.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Work experience in security incident management, security risk management, and vulnerability assessment.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Security Certifications and IT Certifications (such as CEH, CCNA, Sec+, CCSP etc will be considered)

  • Vendor Management experience (Optional)

  • Project Management experience (Optional)

  • Risk Management experience ( Required)

  • Incident Management experience (Required)

  • Cybersecurity experience (Required)

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Global Infrastructure Services Engineer

*Preferred locations: Kuala Lumpur, Malaysia & Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Engineer role is responsible for developing secure and highly available global computing platforms for the organisation. They will work as part of the infrastructure team (network and systems) acting as technical leads and supporting systems that integrate with authentication, applications, and cloud providers. They will be responsible to define and manage technical policies and configurations for those supporting systems and ensure any compliance if applicable.

They will work with business units to define, assess, or change business processes, policies, and technologies to protect World Vision systems and data. Works closely with Information Security and Field staff on technical solutions and will also handle level 3 support, reporting and metrics.

Individuals within the Systems Administration job family are responsible for the design, installation, maintenance and upgrades of critical enterprise systems. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the operating environment and infrastructure to meet business requirements. This can include servers, storage, networking, and security. They monitor and optimize the performance of the systems and applications such as Active Directory, cloud providers, servers, etc. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of

operations.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Strong technical background with technologies like on premise Active Directory but could also include knowledge of cloud solution from vendors like Microsoft, Ping, Okta.

  • Experience working with and interfacing with network and server teams.

  • Experience working with or managing IaaS or SaaS providers.

  • Typically has 7 to 10 years of relevant IT work experience.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in a global organisation supporting Active Directory.

  • Strong analytical and problem solving skills.

  • Has demonstrated the successful ability to work in a virtual team.

  • Demonstrated increased levels of responsibility with IT roles.

  • Ideally have led teams to deliver technical solutions on a mid to large scale.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Manager, Mobility Management

*Preferred location: Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Manager, Mobility Management (Manager III) role is responsible for managing and maintaining global IT processes and standards relevant to their area. They manage one or more IT processes within one functional area and provide services to one or more global field office locations.

The Manager, Mobility Management will report to the Director, Mobility Device Management and will manage a team of Systems Engineers and Systems Administrators.

Provide guidance and direction into design, configuration, data management, reporting, O&M support and best practices for leveraging IBM BigFix, IBM MaaS360, QRadar and McAfee EPO in a globally federated organization.

Own the mobility service roadmap development and strategy, process development and service design.

Participate in systems engineering activities which include one or more of the following: Concept of Operations formulation, requirements definition, system analysis and design, validation and verification, system integration and, system performance analysis.

Provide operational troubleshooting support and assist with complex problems of diverse scope where analysis of situation or data requires an in-depth evaluation of various factors.

Define, develop, and implement ITIL process and governance structure across the service lifecycle including incident, problem and change management structure, processes in the delivery unit.

Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.

Prepare periodic service management reports both for SLA compliance and efficiency improvement.

Plan for installation, configuration, testing and maintenance operating systems, application software and system management tools.

Manage the development and maintenance of custom scripts (e.g., Python) to increase system efficiency and lower the human intervention time on any tasks.

Liaise with vendors and other IT personnel for problem resolution.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • BS/MS degree in Computer Science, Engineering or a related subject.

  • Proven working experience in service delivery of mobility products (IBM BigFix, IBM MaaS360, QRadar and McAfee EPO).

  • Solid cloud experience, preferably in AWS.

  • Experience with virtualization and containerization (e.g., VMware, Virtual Box).

  • Experience with monitoring systems.

  • Experience with automation software (e.g., Puppet, cfengine, Chef).

  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python).

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget.

  • Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple vendors and stakeholders within the organization.

  • Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.

Preferred Certificates:

  • IBM BigFix

  • IBM MaaS360

  • IBM QRadar

  • McAfee EPO

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Systems Engineer

*Preferred location: Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

World Vision IT (WV IT) Mobility Device Management Services, a unit within the Global Technology Services, provides centralized management capabilities for all endpoints including mobiles, tablets, laptops and hybrid devices, keeping them updated and secure. Device management services enable the deployment of applications, modification of settings, and user wiping and resetting of the device in the event that it is lost or stolen. The unit is also responsible for defining standards for the digital workplace programme for the organization.

Systems Engineers will be responsible for installing, configuring, troubleshooting, patching, and managing BigFix on Windows. The engineer will also diagnose and troubleshoot problems with servers, software, and communications devices; as well as provide escalation support and assistance to technical support and junior administrators.

The candidate should also be able to:

  • Support tickets relating to BigFix technical issues primarily and work other tickets as assigned.

  • Develop and maintain standard operating procedures for BigFix application and agents.

  • Makes business and technical recommendations for new initiatives.

  • Interfaces with vendors to ensure appropriate resolution for BigFix and general patching issues on all systems.

  • Develops and implements testing strategies and document results.

  • Maintains current knowledge of relevant hardware and software applications as assigned.

  • Participates in special projects as required.

This person must be able to work independently with little oversight. This role requires ability to handle stressful client situations and to provide clear direction on next steps. Practical experience in a consultant, technical sales, and/or support role is a plus.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web , Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults in short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Business Requirements:

  • Works with business analysts and clients to understand business needs.

Technical Requirements:

  • Determines requirements impact on existing architecture, work processes and systems.

  • Works with impacted areas to ensure proper communication / review of requirements and integration.

  • Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.

Design/Develop:

  • Analyzes, designs, develops, and documents systems to meet business requirements.

  • Coordinates design of subsystems and integration with larger systems.

  • May coordinate development activities with other groups.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Assists in establishing requirements, methods and procedures for routine maintenance.

Business Process:

  • Assists in the business process redesign and documentation as needed for new technology.

Administration:

  • Installs, configures, and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Validates configurations.

Performance Monitoring:

  • Ensures performance meets the present and future needs of the business.

  • Forecasts utilization patterns and identifies modifications or upgrades.

  • Recommends changes/ enhancements for improved systems availability, reliability and performance.

Testing:

  • Designs, plans and leads testing efforts and coordinates feedback of test results.

  • Develops cases test files.

  • Conducts testing to ensure requirements are met.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes operational metrics to understand performance and to ensure success in process improvements.

Computer Operations:

  • Assists in establishing requirements, methods and procedures for routine operational processes.

Production Support:

  • Provides Level 3 production support.

  • Diagnoses escalated problems or escalates, when needed.

  • Investigates alternative methods to expedite problem resolution.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems.

  • Reviews checklists and scripts.

Security:

  • Makes recommendations to improve security and participates in investigations as needed.

  • Adheres to security requirements.

Business Continuity:

  • Participates in the implementation of contingency plans including reliable backup and restore procedures.

  • Participates in the identification of vulnerabilities and their mitigation.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Supports and helps establish systems environment standards.

  • Works with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.

  • Defines procedures for user access to systems environment.

  • Maintains system operating procedures and documentation.

Service Level Agreements (SLAs):

  • Assists in developing SLA’s.

Documentation/User Guides:

  • Documents new or modified functions, modules, test activities/results and other areas such as error handling and backup/ recovery procedures.

  • Ensures all documentation is delivered according to specified guidelines and on selected media.

  • Proofreads documents for accuracy.

Communications/Consultation:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Demonstrated success in design and/or implementation, deployment of a IBM BigFix in a large, complex, and/or multi-product integration.

  • Hands on experience with administering and monitoring BigFix production environment.

  • Manage the BigFix structure and hierarchy for domains and sites.

  • Minimum 7 years of direct experience with vulnerability and patch management and operating systems hardening products (e.g., IBM BigFix, Windows Server Update Services, InTune).

  • Accountable for setting a standardized framework across all BigFix environments (custom properties, fixlet relevancy standards, site standards, configuration settings, etc.)

  • Develop processes and capabilities to support decentralized BigFix management.

  • Provide leadership on solution architecture, design, and implementation, ensuring it is in accordance with WV requirements.

  • Minimum 7 years of knowledge of compliance and inventory platforms.

  • Strong knowledge of supporting MS tools (MDT, SCCM, SCOM, DNS, networking, storage, clustering).

  • Operations experience in a variety of server based operating system - MS Server 2008 and above.

  • Minimum 5 of customer facing experience.

  • Familiar with security best practices and methodologies.

  • Experience with scripting and knowledge of multiple languages (Perl, PHP, Python).

  • Typically requires 5-7 years of relevant information technology work experience and relevant basic networking experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Certifications:

  • Bigfix

  • A+

  • RedHat

  • MCSE

Director of Collaboration

*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).

  • Have led a globally composite team through a complex enterprise technology migration.

  • Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.

  • Experience managing and maintaining complex financial charges both external and internal to the organization.

  • Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.

  • Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.