Senior Systems Administrator

PURPOSE OF POSITION:

Sr. Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment. They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media.

They monitor and optimize the performance of operating systems and applications such as , Web, , Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests. System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues.

Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users.

Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

MAJOR RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineers to understand technical requirements.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user access to, systems, servers, and files.

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

  • Administers Storage Area Network (SAN).

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Scheduling:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consultation:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in System Engineer, Telecom or Electronics.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Telecomm or networking postgraduate degree is required.

  • Requires at least 5+ years administering servers in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying server hardware.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Basic skills in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Master degree in telecomm.

  • Certification in Information Security.

  • 5 years administering Lotus servers/Services.

  • Experience managing VoIP/IP telephone systems.

Regional IT Manager, VisionFund International

*Position location to be determined by home country of successful candidate within Africa where WVI is registered to operate.

BACKGROUND:

World Vision (“WV”) is a Christian relief, development, and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. One important component of WV’s work is microfinance, providing financial services such as credit, savings and insurance to the poor, enabling them to earn increased income, build assets and provide financial security for their families. Numerous studies confirm the strong impact of microfinance on the well-being of children. Studies also show, however, that the integration of microfinance with other development activities can have an even greater impact when compared to either microfinance alone or development activities alone. WV’s microfinance operations are managed through VisionFund (“VF”) and its 6,000 staff.

VF manages a network of 28 Microfinance Institutions (“MFIs”) globally and has outstanding loans of approximately US$700 million to over 1.3 million clients and annual network revenues of over US$140 million. The MFIs were created to provide financial services in the areas where WV works. The VisionFund Strategy is to deliver 10x impact by reaching 10 times the number of children by Strengthening Operations, Broadening and Deepening Impact, and Investing for the Future.

PURPOSE OF POSITION:

Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the Micro Finance Institution (MFI) organisation. Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VF’s strategic goals. As a result of the highly specialised nature of the business, VisionFund (VF) now has its own team of people who will be responsible for the efficient and effective use of technology and operational standards, enhancing these to drive impact towards VF’s 2030 strategy. This automated concept is focused on banking and accounting systems, and associated derivative peripherals, with People and Processes being equal legs in this three-pronged approach to pursuing change in VF. Regional IT Director (“RIT”) are therefore people with a strong understanding of the business model, its needs and solutions to be pursued to enhance the organisations maturity.

RITs will have management oversight of MFI functions with MFI IT Managers (“ITMs”) having a matrix reporting line to the RITs. A typical region will spend over $1m on Change programmes, have around 25-30 IT staff in total, and be spending about another $1m annually on major IT projects.

RITs will ensure MFIs are in alignment with VF global strategies, working closely with global center and MFI staff. RITs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their jurisdiction.

MAJOR RESPONSIBILITIES:

Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the MFI organisation. Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VF’s strategic goals. As a result of the highly specialised nature of the business, VF now has its own team of people who will be responsible for the efficient and effective use of technology and operational standards, enhancing these to drive impact towards VF’s 2030 strategy. This automated concept is focused on banking and accounting systems, and associated derivative peripherals, with People and Processes being equal legs in this three-pronged approach to pursuing change in VF. Regional IT Director (“RIT”) are therefore people with a strong understanding of the business model, its needs and solutions to be pursued to enhance the organisations maturity.

RITs will have management oversight of MFI functions with MFI IT Managers (“ITMs”) having a matrix reporting line to the RITs. A typical region will spend over $1m on Change programmes, have around 25-30 IT staff in total, and be spending about another $1m annually on major IT projects.

RITs will ensure MFIs are in alignment with VF global strategies, working closely with global center and MFI staff. RITs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their jurisdiction.

The role is to provide regional leadership in IT to ensure the ongoing delivery of best-in-class technology, enable operational capabilities, and support minimum IT and operational standards to realise the VisionFund Strategy. The role is responsible for reducing Operational Cost Ratio (“OCR”) for the region, ensuring regional alignment with the global Technology and Operational Maturity Strategy, and leading and managing regional technology change. The RIT must ensure digital solutions support regulatory requirements, operational process refinement that realises efficiency gains, reduce costs, support drivers of growth, and reduce risk of manual processes. They must ensure digital solutions support

expected volume growth, expansion and reduction in geographic reach, support scale of operational best practice and operational excellence, and yield quantifiable business benefits in the field for clients and MFIs – in line with the VisionFund Strategy. The RIT must ensure regional IT equips end-users with appropriate technology that enables them to deliver performance – both social impact and fiscal and considers the future role of technology in Microfinance.

In practice this means:

  • Daily direct and matrix management of resources in the region, including 11 ITMs and their teams (approx. 35/40 people across the organisation).

  • Regular engagement and leadership with the Regional Operations Director to ensure operations standards are upheld and capabilities enabled with the delivery of appropriate and best-in-class technology to drive fiscal and impact performance.

  • Ensuring that MFIs have the skills and competencies both within IT and business functions to use their technology to maximum effect, identifying deficiencies that need to be addressed, and support them in skills training and capacity building so that they become more capable in managing technology;

  • Ensure that MFIs have and effectively enforce the required IT policies and procedures in place. Monitor and evaluate how IT policies and procedures are implemented. This includes but it is not limited to data security, backup, physical security, timely replacement of hardware, disaster recovery plans and any other policy in area of system administration.

  • Ensure that appropriate approval levels, rights, authorities and controls are built in to any system platform application or any software in use to ensure there are no gaps in internal control and support regulatory, business governance, and the operating model RACI.

  • Overseeing and support of MFIs in implementing significant IT projects, in particular system upgrades and implementations, to ensure that the various phases of the project are designed correctly and executed to plan;

  • Champion the “Change” elements of any given project / programme, working with global SME’s (the Strategy Impact & Services team and others), to review, document and implement changes necessary to drive operational maturity, policy / control alignment and efficient / effective operational environments (seeking cost savings / enhanced service capabilities);

  • Tracking what is happening in MFIs in the region on a regular basis. In practice this means ‘meeting’ at least monthly with the local IT teams and being given monthly reports to regional team on their activities and issues, and then helping solve issues if escalated (see next point);

  • Working with WV’s specialist technical support to support MFIs when there are systems issues, bringing in vendor support as required;

  • Identifying opportunities to improve regional efficiencies and performance through ideas like regional processing centers virtually or remotely;

  • Reviewing annual plans and budgets and ensuring that adequate provision is being made so that the MFI is on a path to sustainability in its use of technology;

  • Support for Regional Head (“RH”) in global strategy development for delivering business and impact goals through the use of technology platforms, people and processes;

  • Ensuring IT projects adhere to global policy and procedures, and designing policy and procedures where any are lacking; and

  • Support RDs in reviewing annual plans and budgets and ensuring that adequate provision is being made so that the MFI is on a path to sustainability in its use of technology.

Strategy:

  • Work together with local and global management to ensure an effective regional IT strategy is in place that supports the global DOC strategy and realization of the VisionFund Strategy, focusing on the digital and operational maturity of business processes and impact on people;

Core Functionality:

  • Develop and maintain a core set of functional requirements building on the ‘standardisation’ work, and lessons learned from MFIs around the globe;

Roll-out Plan:

  • Develop a manage a detailed plan of how the systems strategy will be rolled out including core banking applications, infrastructure, support and ‘other technologies’; and

Resources:

  • Lead the hiring, budgeting and management of resources that will support the communication and roll out of this strategy. Working with Regional and MFI management to document an Operational Maturity strategy plan for each MFI, outlining the Digital / Change solution roadmap. Championing / escalating priorities to Regional / Global management.

  • Evaluating each MFI’s OCR reality and determining areas of opportunity to make necessary changes to drive down OCR. These can be initial manual changes or as part of an overall Change Programme.

  • Working with DOC peers to document / track deployment plan. Escalating priorities and funding / resource needs. Recommend MFIs for strategic systems initiative and present prioritization plan.

  • Hiring of key personnel with required experience and background.

Budget / Funding:

  • Work together with Regional Head and Regional Operations Director on proposal on regional systems budgets and funding.

Project Management:

  • Ensure all projects are effectively managed.

Functional Specs:

  • Oversee the project manager’s work on the gathering of shared functional specification for the region.

Selection:

  • Oversee and/or assist in the due diligence and software selection process for regional systems. May involve brining in external expertise for a technology audit / review.

Pre-implementations:

  • Oversee pre-implementation plans and support MFI in making its plans which include data clean-up, review of change management business impact, human resources and risks.

Implementation:

  • Oversee the implementation and support MFIs during implementation of all regional systems and participate in issue-resolution decisions and regular update communication to all stakeholders.

On-going Support:

  • Ensure that adequate support is in place, both internally at the MFI level as well as external at the vendor level, for the on-going maintenance, issue-resolution and future customizations.

Post-Implementation Reviews:

  • Oversee the assessment of a post-implementation review and lead on any findings / recommendations of the same. Annual MFI budget plans for “RTB” and “CTB” (Digitisation / Operational) agreed with MFI, Regional, Global management.

  • Established project management disciplines including Project STCs (chaired with GD DOC) and associated reporting standards issued on time. Escalation / action of key issues and risks.

  • Alignment with / completion of DOC strategy elements. Completion of necessary GPO process.

Active involvement in workshops, design events etc. to ensure MFI needs are included. Review of project documentation with local Pm / Teams. Lead / participate in various testing cycles.

Managed project deliverables within timelines / budgets agreed. Documented progress reports. Coordinated and minuted STCs. Escalation of issues / risks to project team / GD DOC as appropriate.

Ongoing / daily management of RTB / CTB environments, including the management of CoB processes etc.

Work with DOC team to complete PIRs following implementation to ensure project completeness and to document / champion lessons learnt.

Develop Others:

  • As a Christian VFI leader, develop others encouraging excitement and growth both in their careers but also in spiritual growth.

Other Assignments as needed:

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

Participate in Devotional Meetings:

  • Attend and participate in weekly chapel services and daily devotional meetings whenever possible. Regular one on one meetings with each ITM, completing reporting and escalation of issues. Agreed Perf Ags with each ITM.

  • Regular dialogue with ITMS on training / development opportunities across functional and spiritual development.

  • Active in local office, attending devotions with wider team. Participations as and when able.

KNOWLEDGE, SKILLS & ABILITIES:

Individual with strong leadership capabilities and hands-on experience in managing and successfully implementing systems in banks and or microfinance institutions around the world. The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges. In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • 5+ years of MicroFinance experience, ideally in an operational / business management role (understanding the needs and opportunity of process and IT solutions).

  • Educated to degree level, ideally in a science or technology related discipline.

  • Experience of leading a number of successful microfinance/banking systems implementations, in Africa.

  • 5+ years of project management experience working to recognized PM methodologies. Qualification in a recognized PM discipline preferred.

  • Understanding of microfinance/retail banking operations, from a credit, financial, risk or systems perspective.

  • Project management and office tools experience (e.g. Microsoft Project, Office tools).

  • Service orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.

  • Ability to work under pressure and on multiple tasks and projects concurrently.

  • Strong analytical and problem-solving skills and be able to work effectively with and manage a diverse and geographically remote team of IT professionals.

  • Good organizational skills to be able to analyze, judge risk, recommend solutions.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly French) is a preference.

  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.).

  • Requires flexibility on working hours to contact people within wide time-zone differences.

  • Must be able to travel internationally (minimum 50% of time).

  • Ability to balance Christian values with commercial practices.

  • Extensive project experience within a Financial Services context, including elements of people, processes and platforms.

  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting etc.

  • Mobile Money / Technology experience, working with a project that has developed / implemented mobile money and automated financial service solutions.

  • Project Management certification including one of AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.

  • Effective in written and verbal communication in English preferably in French too.

Preferred Skills, Knowledge and Experience:

  • Operational experience in MicroFinance.

  • Degree level accreditation in technology / finance or related field.

  • Experience of implementing Digital solution environments, including Mobile Money and Digital Field Applications.

  • Experience in Data management and reporting.

  • Info Security management and procedural escalation.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 50 % of the time.

Integrated Automation Developer I (Shared Services)

PURPOSE OF POSITION:

The Integrated Automation Developer I applies skills with the support of the BI Manager and team members, to generate automated solutions to pursue the mission of the partnership and improve the efficiency of our resources, this includes the Shared Services and other parts of the organization. This role is an active participant in projects assigned by the manager, has basic understanding of the processes and may provide basic recommendations for improvement opportunities; also makes decisions only regarding its own workload and has low range of influence outside of his own team. Usually completed or about to complete studies in Systems Engineering, Computer Science, Software Development or similar.

MAJOR RESPONSIBILITIES:

Process Automation Solutions:

  • Design the basic flows and functionalities of robotic solutions for simple repetitive processes.

  • Maintain, improve or change solutions according to new requirements.

  • Combine basic languages and tools to ensure maximized utilization of resources.

  • Follow software development methodologies.

Data Collection Solutions:

  • Design low complexity forms.

  • Apply basic process maps analysis tools to draft solutions.

  • Design basic workflows for notifications.

  • Partner with Business Intelligence in all data collection solutions projects.

  • Assist in the maintenance of forms and low complexity changes.

Documentation:

  • Document process maps of designed solutions and new processes.

  • Use the templates required for proper documentation of automation projects.

  • Document learnings, upgrades and best practices from using automation software.

Continuous Improvement:

  • Learn basic Lean Six Sigma principles.

  • Assist with methodology applications in assigned projects.

  • Provide basic recommendations for areas of opportunity.

KNOWLEDGE, SKILLS & ABILITIES:

  • Complete or about to complete studies in Systems Engineering, Computer Science, Software Development or other similar field.

  • 1-2 years of experience in a similar position.

Preferred Skills, Knowledge and Experience:

  • Robotic Process Automation (RPA) - Basic

  • InfoPath or PowerApps - Basic

  • Excel (VBA) - Basic

  • SharePoint – Basic

  • English – B2

Business Analyst I

PURPOSE OF POSITION:

Individuals working as a Business Analyst I are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting one or more low to moderately complex business process.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

MAJOR RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Assists in business case development.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assists in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

Business Process:

  • Documents current business processes and models.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and can participate in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Investigates and resolves issues, escalates as needed.

  • Uses basic analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Provides frequent project status reports to clients and management.

  • Communicates project issues and recommended resolution.

  • Participates in the creation, review and analysis of user stories/ epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires basic knowledge of business operations and systems requirements processes.

  • Typically requires 1-3 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Global Infrastructure Services Engineer

*Position location: Kuala Lumpur, Malaysia or Manila, Philippines.

PURPOSE OF POSITION:

The Engineer role is responsible for developing secure and highly available global computing platforms for the organisation. They will work as part of the infrastructure team (network and systems) acting as technical leads and supporting systems that integrate with authentication, applications, and cloud providers. They will be responsible to define and manage technical policies and configurations for those supporting systems and ensure any compliance if applicable. They will work with business units to define, assess, or change business processes, policies, and technologies to protect World Vision systems and data. Works closely with Information Security and Field staff on technical solutions and will

also handle level 3 support, reporting and metrics.

Individuals within the Systems Administration job family are responsible for the design, installation, maintenance and upgrades of critical enterprise systems. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the operating environment and infrastructure to meet business requirements. This can include servers, storage, networking, and security. They monitor and optimize the performance of the systems and applications such as Active Directory, cloud providers, servers, etc. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of

operations.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Mangement:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Strong technical background with technologies like on premise Active Directory but could also include knowledge of cloud solution from vendors like Microsoft, Ping, Okta.

  • Experience working with and interfacing with network and server teams.

  • Experience working with or managing IaaS or SaaS providers.

  • Typically has 7 to 10 years of relevant IT work experience.2.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in a global organisation supporting Active Directory.

  • Strong analytical and problem solving skills.

  • Has demonstrated the successful ability to work in a virtual team.

  • Demonstrated increased levels of responsibility with IT roles.

  • Ideally have led teams to deliver technical solutions on a mid to large scale.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Desarrollador de sistemas de información

Desarrollador de Sistemas de información

Grado HAY 13

Área: Gerencia de Aprendizaje & Calidad Programática

División: Dirección de sostenibilidad

PROPÓSITO DEL PUESTO

Desarrollar, capacitar y dar soporte a sistemas de información generados durante la implementación del Proyecto “Redes de Aprendizaje Unlock Literacy – RAUL”.

PRINCIPALES RESPONSABILIDADES

1. Desarrollar y adaptar Sistema de Monitoreo de UL: MEQA.

  • Adaptar sistema de monitoreo (MEQA) de Unlock Literacy en idioma español, en base a requerimientos del Ministerio de Educación y alineado al modelo UL.

  • Realizar adaptaciones y mejoras cuando sea requerido.

  • Asegurar llevar bitácora de cambios del sistema.

  • Asegurar la seguridad de los datos en el sistema y gestionar plan de riesgo.

  • Colaborar con la construcción de sistemas de información adicionales que sean requeridos por el proyecto.

2. Coordinar acciones para la adopción de MEQA por parte los docentes y Ministerio de Educación.

  • Anticipar y asegurar los requerimientos técnicos para el desarrollo de capacitaciones de MEQA a especialistas, facilitadores, asesores técnicos del Ministerio de Educación y líderes de iglesias.

  • Desarrollar contenido didáctico y multimedia que favorezca el aprendizaje a los docentes y líderes de iglesias.

  • Compartir contenido a través de los sistemas de información sugeridos.

  • Ejecutar plan de acción para la co-construcción de la plataforma MEQA con el punto de contacto del Ministerio de Educación.

3. Brindar soporte técnicos al proceso de adopción de la tecnología y sistemas

  • Definir flujo de soporte para los incidentes que reporten los docentes del Ministerio de Educación e Iglesia.

  • Validar continuamente soporte a los usuarios.

  • Brindar soporte ágil y oportuno y valorar apoyo de voluntario si es necesario.

  • Elaborar mensualmente reporte de incidentes y gestionar planes de mejora y planes de capacitación y reforzamiento.

Educación

Profesional de Ingeniería en Sistemas

Conocimientos y habilidades

Formación y experiencia demostrada en el desarrollo de sistemas de información.

Formación y experiencia demostrada en procesos pedagógicos y adopción de sistemas.

Formación en la generación de contenido pedagógico y herramientas de apoyo a docentes.

Manejo del idioma ingles hablado y escrito preferiblemente.

Redacción técnica de reportes comprobada.

Conducir vehículo con más de 2 años de experiencia y licencia vigente preferiblemente.

Habilidad para establecer relaciones de trabajo con contrapartes técnicas.

Experiencia

Al menos un portafolio mínimo de 3 proyectos de desarrollo de sistemas y 1 de ellos que esté vinculado a procesos de educación.

Senior Process Advisor, Digital for Development & Innovation

PURPOSE OF POSITION:

The Senior Process Advisor, Digital for Development (D4D) & Innovation, provides consultative guidance to WV staff globally toward standardizing processes, procedures, capacity building and knowledge management for World Vision’s D4D & Innovation portfolio to increasingly leverage digital technologies for community development. The key goal is to better align and systematize WV’s global D4D innovation processes toward further scalability and sustainability of context-appropriate technology solutions.

The Senior Process Advisor, Digital for Development (D4D) & Innovation role consults on the most complex enterprise wide improvement initiatives and is regarded as the highest level technical expert within the process improvement domain. They provide thought leadership and guidance on process improvement frameworks and IT processes.

Individuals within the Process Management job family are responsible for the delivering continuous improvements to the organization’s business and IT processes.

They establish, implement and sustain a framework for identifying, planning, delivering and supporting the most valuable process efficiency and effectiveness outcomes in the organization – often but not always through IT enablement. They ensure processes are repeatable, measurable and tracked. They also ensure that processes and procedures are in alignment with the framework and meet business requirements.

Process Management professionals work with cross-functional teams to design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks. The overarching goal of the work that roles in this job family perform is to increase the effectiveness of internal processes for the improvement of the organization’s ability to adapt to changing business requirements.

Individuals in these roles will be expected to contribute in World Vision’s effort to institutionalize lean processes with the aim of improving outcomes and business results. To be successful a deep knowledge of the business, the outcomes it values and is seeking to cause are required as well as the awareness/knowledge of processes, methodologies, best practices and industry standard frameworks.

MAJOR RESPONSIBILITIES:

Strategy/Planning:

  • Operationalizes and implements the vision and goals for a process improvement framework.

  • Influences strategy from a process improvement best practice and industry perspective.

  • Assists in the development of strategic proposals for enterprise process improvement.

  • Works with the product managers, service-level managers, quality managers, relationship managers and appropriate teams to understand how process improvements could improve service quality and relevance and develops a process improvement plan.

Process Requirements:

  • Conducts analysis of enterprise requirements and current process performance against industry standards to identify gaps and areas for improvement.

  • Ensures requirements reflect the business and IT’s standards and vision.

Process Design and Definition:

  • Facilitates the design of the enterprise overall process structure, including creating a process hierarchy that streamlines business and IT processes and eliminates redundancy.

  • Assists in the development and delivery of a 3 year plan for new process development and process improvement model.

  • Provides thought leadership for future state process design and definition.

  • Applies best practice and industry data to recommendations for process design and definition.

Continuous Improvement:

  • Oversees the definition of the goals and metrics that support the business and IT enterprise wide process improvement strategy.

  • Verifies that processes are fulfilling goals/outcomes and meeting the organization's needs.

  • Assesses current processes against industry standards.

  • Prioritizes process improvements according to value added and development of framework.

Documentation:

  • Identifies and establishes tools, methods and standards for documentation.

Communication & Execution:

  • Champions enterprise wide change with business and IT leaders.

  • Communicates objectives and concepts internally and externally, forming effective partnerships and coalitions.

Implementation & Support:

  • Researches and selects tools.

  • Defines the informational requirements of the process, and works with an appropriate team to evaluate and select, customize or develop IT applications to meet those requirements.

  • Identifies and defines requirements and opportunities for automation.

  • Sets migration road map and implementation path, incorporating process interdependencies.

  • Oversees the execution of the process improvement plan.

  • Fulfills, manages or coordinates the operational activities associated with the process as appropriate, with support from other members of the organization.

Reporting & Assessment:

  • Defines metrics, dashboards and reports ensuring return on investment.

  • Designs and uses reports to drive awareness of need for process changes and ensures adequate visibility of issues.

  • Analyzes variances against industry standards and makes recommendations to close gaps.

  • Reviews and critiques recommendations based on industry best practices and standards.

Education & Training:

  • Sets training strategy to ensure understanding and compliance with process improvement framework processes, policies, procedures and expected outcomes.

  • Researches, determines required funding, and defines criteria for any required vendor selection.

Coaching/Mentoring:

  • Provides ongoing knowledge transfer to team members and clients on process improvement and standards.

  • Mentors less-experienced team members.

Best Practices:

  • Researches industry trends and best practices.

  • Establishes networks/relationships with peers in the industry.

  • Represents World Vision in external forums.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Experience in areas such as process design, re-engineering, Six Sigma, COBIT, Lean, CMMI, and ITIL.

  • Experience participating in industry forums.

  • Typically has 7 or more years of IT and business/industry work experience, with at least 5 years of experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in the humanitarian and development sector.

  • Exposure to innovation approaches for the humanitarian and development sector, as well as appropriate emerging technologies.

  • Knowledge of business analysis, technical specifications, systems requirements processes.

  • Experience in Learning and Development approaches for training and capacity building.

  • Familiarity with Knowledge Management approaches for gathering and disseminating information.

  • Conversational ability in Spanish, French or other languages.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10-15% of the time.