WVV Zonal Technical Program Officer - Livelihood - North 2

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WVs work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,000,000 (FY17) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 420 staff, of which 99% are Vietnamese nationals.

Currently, World Vision Vietnam is implementing 39 Area Development Programmes (ADPs) which operate in 5 zones: North (Hung Yen, Hoa Binh, Hai Phong and Dien Bien), Yen Bai Tuyen Quang, Thanh Hoa, Central & Highlands (Quang Tri, Quang Nam Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). From FY18, WVV adopts and implements the new operating model, therefore, the name of ADP will be changed to AP (Area Programme). WVVs APs usually focus within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVVs Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

In alignment with the three ministry strategic objectives, World Vision Vietnam implements three Technical Programs (TPs): Child Protection, Nutrition and Livelihoods. Technical Programmes are national or sub-regional level programmes implemented by World Vision in multiple geographic locations within a country. They employ evidence-based practices and models previously identified, defined and prioritised through a strategic process and documented in a Technical Approach (TA). TPs are designed to ensure National Offices (NOs) achieve World Visions mission, which includes the highest impact for the well-being of children, in accordance with relevant TA and NO strategic objectives.

Under each zone (6-8 APs), there are 3 Technical Program Officers: Nutrition/Child Protection/Livelihood and 1 Program Effectiveness (PE) Officer. The Technical Program Officer directly reports to Zonal Manager and has dotted line to the Technical Program Manager.

Under each AP, there are 6-8 staff, including 1 AP Manager, 1 Sponsorship Facilitator, 1 Finance Officer/Bookkeeper, 1 AP Coordinator and 2-4 Development Facilitators (DFs) who are in charge of all projects and program activities for around 2 assigned communes/wards in their AP (from assessment to planning, implementation, monitoring, evaluation and transition). DFs will be coached by the AP Manager programmatically and the Technical Program Officers technically.

PURPOSE OF POSITION:

- Provide technical support for the adaptation, implementation, monitoring and reporting of TP in the assigned zone and be accountable for the technical quality of the TP and cross cutting themes mainstreamed in the TP

- Provide technical expertise and support to improve capacity of the AP staff and partners in the assigned zone in order to effectively deliver the TP

- Advocate for the scaling-up of evidence based project models and multiply impact across different APs and provincial level.

- Contribute to ensure WV is a child safe organization through the implementation of the TP

MAJOR RESPONSIBILITIES

  1. Strategic Direction (Time spent: 10%)

    - Provide inputs from the field for development/ review, revision of respective Technical Approach, Technical Program, Area Program (AP) Plans and Project Models in Livelihood

    - Provide input to TP Manager and Specialists on developing and standardizing Technical Guidelines/Training Materials for the implementation of Project models

    - Consolidate and analyze the monitoring data to come up with appropriate findings and recommendations to improve the technical quality

    - Participate in the impact assessment/ operation research of Project Models

    - Provide inputs to TP level reports

    - Support AP/ZM/TP managers in exploring needs for further funding to address the burning problems faced by the children relating to Livelihood in order to propose these issues through Concept paper, proposals.

  2. Technical Support and Quality Assurance (Time spent: 40%)

    - Develop and implement technical working plan for designed zone

    - Assist the AP (Including AP manager and DFs) to develop annual POA which relevant to AP plan and in alignment with NO technical approach

    - Review AP Plans, annual POAs and project models of the designated APs to ensure its alignment with National Strategy, TA, and TP

    - Provide technical support for AP staff in the implementation of TP, addressing and finding solutions to TP issues

    - Facilitate periodic monitoring, supportive supervision and reflection at the APs in the zone to ensure the quality of the TPs implementation

    - Provide technical support for design, implementation and evaluation of grant/ PNS projects in designated zone

    - Consolidate, review and validate and analyze data from AP before sending to PE Officer for compiling zone Indicators

    - Support the AP team to ensure that assessment, monitoring and planning processes have active participation of the parents, community people, children and key project partners. This might include reviewing the process, documents of assessment & planning of the APs in the zone

    - Review all the annual reports of the APs in the zone and provide feedback for improvement

    - Support Technical Specialist and Technical Program Manager to standardize DME tools for baseline, monitoring and evaluation of the TP

    - Support zonal PEU Officer to introduce standard indicators and tools for baseline, monitoring and evaluation of the TP to the AP staff, so that these tools are disseminated to the local network for their use

    - Participate in the following key M&E activities scheduled by PEU in the designated zone which should include AP assessment, AP Design and AP Evaluation

    - Ensure that national KPIs related to Livelihood are reviewed, updated with accuracy periodically

    - Provide technical support for procurement and strategic sourcing (materials, consultants)

    - Manage project activities and budget for provincial level

    - Review and ensure accuracy and consistency of all LEAP 3 budget coding

    - Provide support to APs in implementation of Community-based Disaster Risk Management (CBDRM) and responding to climate change such as facilitating Community-based Disaster Risk Assessment (CBDRA), Community Disaster Preparedness Plan/Community-based Disaster Risk Reduction Plan (CDPP/CBDRRP)…

  3. Capacity Building (Time spent: 30%)

- Introduce the technical models to AP staff

- Provide technical guidance to district/commune partners on project models

- In consultation with TP Manager, Technical Specialist and AP Managers to facilitate capacity building activities including TOT training for AP technical resource persons for contextualization and follow-up

- In consultation with Technical Program Manager and Technical Specialist, AP Manager, Communication to document and share the best practices on Livelihood for the purpose of staff learning and development.

- Build and enhance capacity for local Rapid Response Teams (RRTs);

- Participate in building capacity with/for the NRRT

- Be ready for deployment to lead/join emergency responses (when requested)

4. Advocacy and Networking (Time spent: 20%)

- Build and nurture effective working relationship with technical departments at provincial level

- Document and disseminate evidences on the impact/ effectiveness of the relevant project models with the provincial level decision/policy makers for advocacy activities

- Work with APs and Zonal Manager to plan and allocate budget for advocacy activities at provincial level

- Implement and monitoring the outcomes of advocacy activities at provincial level while ensure the linkage between different levels

- Identify and raise emerging issues for advocacy

- Identify, document and share learnings, good practices, model from implementation for Technical Program Manager and Technical Specialist for purpose of advocacy and replication.

- Represent WVV at relevant forums, meetings, working groups and workshops relating to Livelihood in designated zone.

KNOWLEDGE SKILLS ABILITIES

  1. Education

    - Bachelors Degree in multi-disciplinary of economic social or community development/environment/ agriculture or related fields.

  2. Knowledge & Skills

  • Excellent interpersonal, organizational, time management, demonstrated leadership and good management ability.

  • Proven ability to provide coaching and deliver other capacity building activities.

  • Ability to provide supportive supervision to assure the interventionsquality.

  • Ability to document and share best practice for replication.

  • Good data analysis and reporting skills.

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

  • Ability to communicate and relate effectively with a diverse range of people (i.e. project beneficiaries, Government officials, project partners, WVV staff).

  • Good reading and report writing skills in Vietnamese and English.

  • Good computer skills (word processing, excel, power point & email).

  • Ability to work with a minimum of supervision, exercise judgment, meet deadlines and work under pressure.

  • Strong ability to speak, write and read in both English and Vietnamese.

  • Be willing to travel to the APs in designated zone.

  1. Experience

  • Experience in working with non-governmental organization.

  • Proven experience in managing community projects

  • Experience of and demonstrated ability to effectively network with a diverse range of multi-lateral, and government bodies;

  • Experience in monitoring and evaluating projects and ensuring that recommendations are implemented.

  1. Work Environment

  • Work with a different teams and communities to provide the technical support

  • Extensive travelling within the assigned zone (60% field based and 40% office based)

  • Work with minimum of supervision

  1. Core Capabilities

Achieving Capabilities:

Achieving quality results and service

Practicing accountability and integrity

Communicating information effectively

Self-Managing Capabilities:

Demonstrating Christ-centre life and work

Learning for growth and development

Maintaining work/life balance and effectiveness

Thinking Capabilities:

Thinking clearly, deeply and broadly

Understanding the Humanitarian Industry

Understanding World Visions mission and operations

Practicing innovation and creativity

Relational Capabilities:

Building collaborative relationships

Practicing gender and cultural diversity

Influencing individuals and groups

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department – Ms. Pham Ngoc Linh

World Vision International - Vietnam

Address: No. 444 Hoang Hoa Tham street, Tay Ho District, Hanoi.

Tel: 024. 39439920 (Ext:114)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Cash & Markets Working Group Co-chair - Bangladesh

PURPOSE OF POSITION:

To work with humanitarian and development actors in Cox’s Bazar’s nexus environment to nurture a community of practice around transfer programming in refugee camps and host communities. To harmonize approaches, build evidence and best practice in-country through sharing of experience and building the capacity of members and other interested parties. Contribute to national and global learning via innovations and challenges in the context.

The co-chair drives collective progress and provides technical expertise for jointly agreed priorities established by the Working Group (WG), considering their collective views and seek consensus and collaboration by the group. The position holder helps finalize the WG’s Terms of Reference and Work Plan, and drives timely accomplishment of the Work Plan priorities by the group. In line with member expertise and interest, other agencies may be designated to lead on activities.

MAJOR RESPONSIBILITIES:

Co-chair Cash Coordination and Nurture Community of Practice:

  • In coordination with the WG Coordinator, work with organizations involved with cash/market based interventions. As the NGO counterpart, co-chair the technical working group and represent this working group in relevant sector and sub-sector meetings (food security, livelihoods, protection, etc.) and other external fora. Facilitate and maintain a community of practice in country through information sharing, guidance, advice and exchange of technical support. Promote innovative transfer programming in the response, in line with Government requirements.

  • Manage the technical aspect of coordination through meeting management as well as partner and stakeholder follow-up on pending issues from partners.

  • Presentations in relevant sectors, sub-sectors, technical WGs and other relevant external fora. Develop context specific tools on cash- and voucher transfers and support implementing NGOs and their partners in using these tools.

  • Support collaboration amongst WG group members to identify areas of improvement to more efficiently and effectively program markets-based interventions.

  • Develop and support, whenever possible, harmonized tools, approaches and procedures in CTP, including the harmonization of vulnerability criteria, transfer values, modalities of payment, assessment and monitoring activities.

  • Collaborate on joint assessments, planning, targeting and monitoring, when necessary.

  • Establish regular technical exchange with CWG members with a view to promoting an inclusive and transparent decision-making process.

  • Encourage collective negotiations with service providers for effective cash and voucher programme delivery.

  • Ensure organizations’ cash-based programming are accurately represented across all sectors in the 4w.

  • Ensure beneficiary involvement, accountability and transparency in CTP.

Capacity Building & Learning:

  • Identify capacity building needs through ongoing engagement with WG member organizations and build capacity in cash transfer programming through conducting basic and more advanced trainings for practitioners.

  • Determine learning event needs and facilitate the planning and implementation of learning events.

  • Identify capacity building needs, facilitate the development of priority training needs in collaboration with the partners and cross-sector leads.

  • Build CWG capacity through formal trainings, learning events and continued sharing/exchange of practical learning.

  • Follow up with participants of trainings on the utilization of knowledge gained and identify local experts for sustainability of coordination.

Research & Advocacy:

  • Participate in and promote regular meetings of the ISCG cash advocacy group. Gather information on the impact of in-kind programming versus voucher programming versus cash-based programming. Advocate for market based programming where this is considered most appropriate based on evidence.

  • Facilitate the sharing of project evaluation information across CWG actors to in an effort to identify trends in best practice and areas for improvement across market based programming.

  • Highlight cash and voucher transfer interventions that are most likely to be effective in each situation, drawing upon lessons learned and examples of good practice for rapid and appropriate response.

  • Evidence of impact of in-kind programming versus voucher programming vs cash programming with advocacy for market based programming where this is considered most appropriate.

  • Provide information to and gain information from donors, Government and the corporate sector to facilitate funding opportunities for cash learning and interventions.

  • Identify and advocate for opportunities to link emergency cash transfer projects with longer-term support to social transfers as part of social protection strategies, potentially significantly strengthening CTP preparedness at the State level;

  • Document cash-based experiences and maintain a repository of information, learning and reference resources.

KNOWLEDGE, SKILLS & ABILITIES:

  • A Master’s degree in an appropriate technical field (Humanitarian Assistance, Food Security and Livelihoods, etc) or equivalent experience.

  • A minimum of 3-years’ experience in cash/voucher/e-voucher transfer programming in a humanitarian response setting.

  • Experience in research; collecting and analyzing information and presenting well-written reports.

  • Strong public speaking and presentation skills. Able to present information to an external audience and conduct trainings.

  • Excellent coordination skills such as ability to liaise with various agencies/individuals, organize events, priorities work and ensure a smooth flow of information and an environment of cooperation and information sharing.

  • Excellent analytical skills with ability to influence decision makers.

  • Diplomacy and good interpersonal skills, together with the capacity to remain calm under pressure and not lose sight of strategic priorities.

  • Ability to monitor and analyze shifts in political, economic, and social contexts which may affect program approaches.

  • Ability to work independently and to work virtually with people located in different geographic locations and in other organizations.

  • Excellent spoken and written communication skills in English.

  • A sound understanding of the importance of gender in humanitarian work.

  • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.

  • Committed to Equal Opportunities (e.g., gender, race, disability).

  • Innovative and creative to find lasting solutions to rapid, timely and appropriate humanitarian response.

Preferred Skills and Experience:

  • Experience and training in the EMMA tool kit (or other market assessment analysis tools) is an advantage.

Working Environment/Travel:

  • Work environment: Field Office based.

  • Travel: 20 % Domestic/international travel may be required.

  • On call: 10%

  • Willingness to travel and work extensively - sometimes at short notice, in difficult places and under long hours - according to a results-based approach.

Livelihood Officer ( Depending donor approval)

Position: Livelihood Field Officer

PURPOSE OF POSITION

The Livelihood officer will be responsible for the implementation of the cash for work livelihood component in the Kufranja Dam in Jordan through Cash-for-Work supporting vulnerable Jordanians and Syrian refugees and will support and provide training sessions for the target group on economic and non-economic topics, and engage in the after training activities. The Livelihood Officer will be responsible for supporting the WASH technical staff in preparing beneficiaries for the work they are expected to perform and identifying and reporting about their needs, mobilizing them into groups and helping them identify market opportunities , improving their general skills such as planning, basic employment, self-employment, entrepreneurship meanwhile administering the components of the project which include establishing a relationship with the community leaders , CBOs , Local Police department and the different Cooperatives to facilitate work permits .

MAJOR RESPONSIBILITIES

  • Implement project activities in accordance with the project guidelines and targets(Community mobilization, identifying beneficiaries & income generation opportunities , provide training sessions )

  • Coordinate activities between target group, specialists, local actors and available resources

  • Support the quality control means provided by the line manager, and ensure the reporting about capacity gaps

  • Support and Supervise Cash for work community mobilizers

  • Manage target group expectations by setting participatory action plans, risk analysis and long term milestones

  • Share feedback of beneficiaries Livelihood needs , Skills & suggestions for services with the Livelihood Manager in terms of employment and economic development

  • Attend and participate in Monthly and annual workshops organized by WV Jordan

  • Perform other duties as required

KNOWLEDGE, SKILLS AND ABILITIES

  • 2 years of experience in implementing Livelihood activities And / Or field economic development providing training sessions

  • University diploma related to social sciences and/or commercial fields (economics, business administration, marketing, psychology, social work)

  • Proven ability and experience in communicating a common vision among diverse partners

  • Proven ability and experience in providing organized training sessions

  • Experience working in volunteering or internships

  • Experience in organizing capacity building activities

  • Experience in translation and reporting

  • Fluency in English and Arabic languages

  • Learning behavior

  • Experience in outreach and community mobilizing

  • Strong interpersonal skills

  • Knowledge of refugees’ context in Jordan is desirable

  • Intermediate skills in MS office (Power point, excel, word

  • Experience in Self-employment or business startup

  • Experience in Micro Finance and banking

  • Experience working with VTC & VTET providers

Field Monitor - West Nile, Uganda

Position: Field Monitor

Report to: Field Coordinator

Location: West Nile, Uganda

Purpose of the position:

To mobilize community for distribution, set up distribution according to World Vision and donor (WFP/USAID) standard distribution procedures and provide end user monitoring and accurate documentation on all commodity distributions.

Major Responsibilities:

Community mobilization and registration

  • Community mobilization and coordination of food distribution activities at the FDPs in liaison with the Food Management Committee and Local leaders.

  • Mobilize community members in target areas for sensitization on project goal and selection criteria.

  • Notify beneficiaries about impending food distribution well in advance to ensure timely and full participation.

  • Work closely with local leaders to conduct beneficiary identification using approved selection criteria.

  • Conduct registration and verification of identified beneficiaries using LMMS/appropriate system.

  • Distribute LMMS identification cards to all registered beneficiaries.

  • Participate in monthly community review meeting or other community dialogue forums.

  • Organize and participate in daily review meeting with community structures & partners.

Commodity management

  • Conduct distribution in compliance with WV and Donor (WFP/USAID) guidelines and standards

  • Conduct Truck Inspect during receipt and dispatch of commodities.

  • Ensure that all commodities arriving at the FDP are properly accounted for.

  • Scrutinize all waybills for commodities arriving at the distribution centers. Ensure that the commodities are of correct quantities and quality as manifested on the waybill. Immediately record all quantities delivered short (missing), quantities lost in transit and quantities damaged if any. All observations must be recorded immediately. Commodities must carefully be counted during off-loading.

  • At the distribution center, commodities must be stacked in an organized manner, by commodity type to facilitate easy distribution. Stack commodities to the dot for group distribution and use standard bonded/interlaced stacking for individual scooping.

  • Return all excess commodities received at FDP to the warehouse using Return to Store waybill.

  • Perform random weighing of the commodities offloaded from the truck to ascertain that they are of correct weight as indicated in the waybill.

Commodity Distribution

  • Supervise food distribution in a manner that will ensure all targeted beneficiaries receive all the planned commodities and in their rightful rations.

  • Participate in caucus meeting with FMCs and local leaders to agree on roles and responsibilities during distribution.

  • Conduct pre-distribution meeting to sensitize and inform beneficiaries about commodities in the food basket, ration sizes, nutrition and hygiene messages and any other issues to be communicated to them. Give beneficiaries an opportunity to ask question for clarification.

  • Ensure that appropriate crowd control measure is in place at the distribution point at all times.

  • Ensure all beneficiaries are processed to receive food using LMMS or donor preferred distribution system.

  • Ensure there is orderly lining, receiving food and sharing.

  • Conduct random weighing of rations received by beneficiaries to establish whether they are getting rightful rations.

  • Ensure that spillage is well managed and accounted for.

Commodity Accounting

  • Provide proper accountability of commodities distributed at the food distribution point.

  • Prepare all necessary forms related to food distribution i.e. sign receipt waybill, fill in the truck inspection report, random weighing form, distribution center visit report, certificate of food receipt and distribution, loss damage reports and the Daily Distribution Report (DDR), stack cards, etc.

  • Print out the distribution list from the LMMS. Participate in reconciliation of distribution tally (Manual vs digital figures).

  • Participate in reconciliation of beneficiary figures/food distributed against figures from the WFP GDT system.

  • Ensure all forms and reports are completely filled and reviewed and approved by relevant staff.

  • Ensure commodity forms and reports are filed according to agreed filing format.

  • Submit distribution reports daily to their supervisors for review and approval.

  • Conduct Physical Inventory count and ensure handover of commodities to and from security personnel/community is properly documented.

  • Complete donor required reports such as Daily Distribution Report, Sample Random weighing report, Daily reconciliation report etc.

Supervision of volunteers and community structures

  • Participate in the formation of all community structures these include Food Management Committee, Refugee Welfare Council members, Community Help Desk, scoopers, potters and Ushers.

  • Participate in training of all community structures.

  • Prepare daily attendance register for volunteers and community structure casual staff.

  • Supervise volunteers and community structure casual staff on a daily basis to ensure they perform their duties diligently.

  • Report any anomalies, incidents of fraud or other issues to their supervisors immediately you discover them.

  • Conduct periodic performance appraisals for volunteers.

FDP Equipment management.

  • Ensure FDP equipment and compound is clean on a daily basis.

  • Maintain an inventory of all equipment entrusted under your care.

Qualifications: Education/Knowledge/Technical Skills and Experience

  1. Requires a Bachelor Degree from a University in Social Sciences or Development Studies.

  2. Knowledge of operation of LMMS and other similar software system.

  3. Past experience preferable with a busy NGO or UN agency, in food commodities handling tracking and accounting. Prior experience with WV CTS system and or UN WFP Compass system/GDT is an added advantage.

  4. Knowledge of major donor (WFP/USAID) regulations pertaining to relief food commodities tracking accounting and reporting.

  5. This position requires a person who is self starter, who can accomplish the task with minimal or no supervision. He/she should be able to manage a team of staff as well as cooperate with other units. He/she must be keen on details and well organized individual.

  6. Must be computer literate.

How to apply:

Please submit your application and complete Curriculum Vitae, to Website: https://careers.wvi.org/job-opportunities-in-uganda

Address your application to the People & Culture Specialist, Recruitment, World Vision Uganda

Deadline for receiving applications is 21th September, 2019. (Qualified natives of West Nile region are particularly encouraged to apply)

Partnership Officer

Position: Partnership Officer

PURPOSE OF POSITION

The Partnerships Officer is responsible for helping to identify and assess new partners.

The project holder will be responsible for coordinating and managing the CSOs partnerships throughout the whole process from the identification, assessment, selection, capacity building and implementation.

The position holder will work under the direct supervision of the program manager and in close coordination with other project managers and the support departments in WV Jordan.

MAJOR RESPONSIBILITIES

Lead the partners' identification

  • Lead the mapping of potential partners of WVJ, with a particular emphasis on local CSOs.

  • Perform detailed desk research on potential partners.

  • Carry out regular field visits to the potential partners to explore their expertise and their interest in cooperating with WVJ.

  • Categories the CSOs based on their structure, expertise, geographical location and interest.

  • Update the CSOs mapping database by collecting the information of the potential CSOs partners from the other WVJ projects.

Support the organizational capacity assessment of the potential partners.

  • Support the operational, support and technical staff as needed in the organization and facilitation of capacity assessments for potential partners.

  • Participate in the sub-award proposal review and approval process as needed.

Partnership management

  • Ensure a high level of coordination with implementing partners and other stakeholders to ensure that the planning and implementation of the project according to the approved proposals.

  • Supervise coordination with implementing partners to achieve the project deliverables.

  • Provide leadership, mentoring, and coaching to partners.

  • Meet partners regularly to monitor progress; share lessons learned, experiences, observations, obstacles and to review and update the projects plans of actions if needed.

  • Identify needs and provide opportunities for capacity building for the partner staff to ensure proper technical and operational skill levels.

  • Ensure compliance with World Vision’s policies; especially procurement, HR, finance and fraud.

General Administrative Support

  • Drafting agreements with partner institutions and external consultant

  • Prepare agendas and writing meeting minutes for the staff meetings and provide logistics support when needed.

  • Collect and compile Field Trips Schedule from Project team to coordinate with drivers/Fleet coordinator

Other duties

  • Attend and participate in capacity building training if any.

  • Perform other relevant tasks as assigned.

  • Any other duties relating to the nature of the job as directed by the Program Manager.

KNOWLEDGE, SKILLS AND ABILITIES

  • BA degree in Business Management or related fields.

  • 2+ years in the humanitarian field.

  • 4+ professional experience.

  • Effective in written and verbal communication in English, Arabic is essential.