Sponsorship Field Coordinator- Kanchanpur

PURPOSE OF POSITION

The Sponsorship Field Coordinator- Kanchanpur will coordinate Child Sponsorship and Community Sponsorship operations and services with partner NGOs that will enable WVIN to meet Child Sponsorship Standards, coordinate sponsorship processes within the team to fulfil sponsorship outcomes and outputs; facilitate strong community and partner engagement and ownership of child sponsorship to process child selection and registration; develop sponsorship activities that promote children’s participation and well-being; foster meaningful relationships and communication between children and sponsors.

The role will be responsible to provide technical support to Partner NGOs to lead the integration and quality of sponsorship in those programmes supported by sponsorship, and to mitigate potential problems traditionally associated with sponsorship practices. This position needs to ensure organizational contribution to child well-Being and maximum transformational development impact by providing technical support, expertise and leadership in community engagement and sponsorship plan to the Partner NGOs.

This position also needs to provide programming quality and programme effectiveness with regards to Development Program Approach standard and sponsorship essentials. This position will work closely with Child Protection lead at the Field Office to ensure integration of sponsorship management and alignment of programs to Child and Adult Safeguarding standards as well as ensures Child Safe Organization essentials at the district and Partner NGO level.

The incumbent will also represent the organization at the district level and coordinate with PNGOs, government and other stakeholders to profile organization and also to ensure a good collaboration among different stakeholders to leverage given resources in an effective ways.

KEY RESPONSIBILITIES:

  • Coordinate performance of partner NGO through feasible work plans with clear targets

  • Monitor and document performance of partner NGO implementing Child Sponsorship and Community Sponsorship’s Community Engagement and Child Sponsorship Programme (CESP) operations and services to ensure that they are performed timely, with quality, within budget as per project agreements and work plans.

  • Conduct regular visits to Registered Children and partner communities, including unscheduled and random visits, as part of partner NGO’s performance monitoring

  • Facilitate technical support for partner NGO to ensure adequate technical quality in the delivery of Child Sponsorship and Community Sponsorship Business processes operations and services, World Vision’s Global Child Sponsorship Standards

  • Coordinate responses and follow up to queries in a timely manner

  • Provide guidance in the development and implementation of CESP in the district

  • Initiate coaching, mentoring and building the capacity of Partner NGO on CESP, Local Partnering and Community Engagement to effectively facilitate CESP in the district.

  • Manage development of local selection criteria and the registration of children for child sponsorship based on World Vision’s global standards and WVIN’s criteria of vulnerability

  • Ensure that Sponsorship Operations Indicator (SOI) reports are green and plan follow up action in case of variance

  • Ensure the quality, integrity, security and consistency of all information generated by WVIN’s Child Sponsorship and Community Sponsorship business processes from the district

  • Coordinate data entry of Sponsorship systems and ensure integrity and quality of data input

  • Manage digitalization of Child Sponsorship and Community Sponsorship Business processes at the district level in alignment World Vision’s Global Child Sponsorship standards

  • Build relationships with district and local governments, community representatives and other INGOs/NGOs in coordination with relevant staff from Field Office and National Office

  • Promote basic understanding of key external stakeholders with regards to World Vision’s Sponsorship Approach and standards, WVIN as an organization and its projects/programmes in the district

  • Promote community engagement, and children’s participation and voices in WVIN’s projects/programmes

  • Share relevant information about the district with WVIN’s departments for sponsor/donor visit, security, public engagement, MEAL and proposal development purposes

  • Identify, assess and communicate risks associated with Child Sponsorship and Community Sponsorship operations and services implemented by partner NGO. Coordinate the development of mitigation measures with partner NGO

  • Ensure that all business processes and operational activities that are associated with WVIN’s Child Sponsorship and Community Sponsorship are in compliance with WV’s standards and policies including Child Protection

  • Ensure Child Safe Organization’s and Child and Adult Safeguarding protocol at the district level are followed and up to date

  • Act as Safeguarding Focal Point at District level with responsibility to orient PNGO board and staffs on Safeguarding compliance and incident reporting

  • Compile, maintain and update the database of Safeguarding compliance in the district and provide needed information to the Field Focal Point and or National Safeguarding Focal Point

  • Receive Safeguarding incident reports from Social Mobilizers/Communities/beneficiaries and report it to the Field Focal Point and or National Office Safeguarding focal point or as required by the incident reporting standards

  • Contribute to strategic organizational process including annual planning, budgeting and reporting processes, and audit processes with major inputs required for WVIN Semi Annual and Annual Management Reporting of their respective APs.

  • Perform other organizational and business processes that are required to contribute to WVIN’s strategic objectives and to maintain a healthy organizational life

  • Increasing demonstration and understanding of and commitment to World Vision’s Core Values in the approach to work and relationships

EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor’s Degree in Social Science/Development Studies/ Sociology/ International Relation or any relevant field

  • Computer and Technology literacy; Strong computer skills including Word, Excel, PowerPoint; Strong experience in using technology including information management database softwares and platforms

  • Minimum of 3 year experience in similar or equivalent positions in development sector or sponsorship-focused organization

  • Experience in preparing and facilitating training workshops

  • Experience in preparing and facilitating training workshops

  • World Vision’s experience in development programmes

  • Understanding of poverty issues, development theories and sustainable development practices including empowerment approach through community-led activities and advocacy

  • Strong project management skills including the ability to plan and budget; manage performance of partners and contractors; monitor, evaluate and communicate results; think strategically and analytically; solve problems; and make appropriate and timely decisions

  • Strong people management skills including performance management and capacity building skills (facilitation, mentoring and coaching skills)

  • Effective written and oral communications skills including presentation and reporting skills

  • Good interpersonal skills and cross-cultural sensitivity. Strong collaboration and partnership skills to mobilize engagement and influence.

Preferred Knowledge and Qualifications

  • Master’s Degree in Social Science/ Development Studies/ Sociology/ International Relation or any relevant field

  • User experience with WV’s data management, information platforms and Horizon SSUI and Horizon Desktop Application

  • Knowledge of World Vision’s Technical Programmes and organizational policies and standards, including Child Sponsorship standards

WORK ENVIRONMENT:

  • Will be required to be based in one of WVIN’s operational district and work out of partner NGO’s office

  • Will be required to spend at least 50% of work time conducting monitoring and field visits in target municipalities and wards

  • Willingness to work outside office hours especially when conducting monitoring/field visits and when hosting sponsor/donor visits

  • Must be able to interact with a diverse groups Able to work on a cross-cultural environment with a multi-national staff

  • Full adherence to World Vision Child Protection & Adult Safeguuarding, Code of Conduct and Conflict of Interest policies.

World Vision International Nepal is committed to diversity and inclusion within its workforce, and encourage candidates of diverse background, women and differently abled, to apply. Only short-listed candidates will be called for the subsequent selection procedure. WVIN reserves all rights to qualify/disqualify applications in any case.

Analyst - Business Process Solutions

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Sponsorship Operations Officer - Ngogwe Area Programme

Back ground

World Vision Uganda (WVU) is a Christian relief, development and advocacy non-government organisation dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in 43 districts and have 48 Area Programmes implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with these beneficiaries. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Due to expansion in scope of our programmes, we are now seeking for a qualified and passionate individual willing to share in our vision and join the team in the following role.

Position: Sponsorship Operations Officer - Ngogwe Area Programme

Report to: Area Program Coordinator

Location: Buikwe District

Purpose of the position:

To effectively manage Area Program Registered Children (RC), Sponsorship Operations, community engagement, participation and protection within acceptable partnership standards, in a manner that contributes to sustained improved child wellbeing.

Key Outputs/Responsibilities.

Management of Sponsorship Performance and Quality Assurance in accordance to WVI partnership standards

  • Manage all Sponsorship operations and Reporting using sponsorship using Horizon

  • Ensure RC Monitoring Status (CMS) is maintained within partnership standards

  • Ensure quality Sponsorship Operation Indicators (SOIs) are implemented and maintained within partnership standard of 95%

  • Ensure every RC records within Horizon and files are well Updated, managed and stored securely respectively.

  • Facilitate timely processing and Management of all Correspondences ; Christmas cards, Sponsor letters, Annual Progressive Report , introductory letters, Support Office Queries, Gift Notifications within partnership standard of 95%.

  • Mobilize and support RC families to adequately prepare for and manage sponsor visits.

  • Ensure that Sponsorship 2.0 Media Contents (Photos and Video’s) are delivered according to the Partnership requirements and standards.

  • Facilitate Children, Volunteers and stakeholders Sponsorship Basic Training and Sponsorship initiatives.

  • Ensure 102% supply and Management of planned number of Registered Children in line with Support Office.

  • Hold monthly / quarterly meetings with Community Volunteers Association and guardians/parents and child protection committees to address findings from monitoring.

  • Implementation of Field Level Sponsorship initiatives & Innovations

  • Ensuring adherence and compliance of sponsorship volunteers to child and adult safe guarding

Sponsorship Planning, Implementation and Reporting

  • Work with POs to develop integrated Annual Sponsorship Operational Plans and facilitate implementation, monitoring while reporting and integrating 100% RCs participation

  • Facilitate implementation, monitoring and reporting of Community Engagement and Sponsorship (CESP) planned activities.

  • Mobilize and facilitate periodical community engagements of stakeholders (RC guardians, RCs and COVAs) focusing on child wellbeing.

  • Facilitate Community Volunteers Associations and partners in monitoring of Community engagement and Sponsorship activities.

  • Mobilize and facilitate active participation of children and their communities in planning, monitoring and implementation of community development initiatives.

  • Facilitate RC participation within the CDPC and update and Report every RC participation and benefit in accordance to the partnership standards

  • Support the collection, documentation & Reporting of RC impact and success stories.

  • 100% sponsorship Budget utilized based on the DIP and Cashflow

Community engagement and Sponsorship education

  • Conduct Community sensitizations, capacity building sessions on World Vision Sponsorship Model through Community Volunteer Associations (RC guardians, community leaders and other established community groups and stakeholders)

  • Lead and Support formation and Training of the Registered Children committees in the respective CPDC for their Wellbeing. .

  • Support and facilitate the children committees to plan and hold meetings at all levels (School, parish and sub county) on a regular basis

  • Conduct periodical community engagement with other technical project officers and advocacy sessions and case management based on the Child Wellbeing and sponsorship in programming

  • Mobilize communities to participate in planned annual children care and protection events.

Strengthening Field operating model through Community Volunteer Associations

  • Support the formation, mentoring and functionality of the Community Volunteers Associations for implementation & Monitoring of Sponsorship operations deliverables and planned activities.

  • Building capacities of the Community Volunteers, adult RCs and Children committees to manage Sponsorship operations and Media.

  • Support COVAs to mobilize, empower and monitor RC households to participate and benefit from the Technical programs within the APs development

  • Facilitate and mentor Community Volunteer Associations to support CESP activity implementation and Monitor the wellbeing of children wellbeing (to go on Community engagement)

Community Led Care, Child Protection, Child Participation and Voice

  • Lead and Facilitate the establishment and functionality of Child Participation and Development centers for RCs within established APs institutions like schools, Faith Based institutions, learning centers and Health centers

  • Support and Facilitate Periodical RC Child wellbeing engagements within Child Participation and Development Center based planned Technical Project Activities focusing on the child wellbeing.

  • Manage and follow up case managements and report any incidents in line with child protection as per policy and guidelines.

  • Conduct Periodical Community Sensitization on Child Protection, children’s rights and responsibilities.

  • Capacity building and mentorship of CDPC facilitators on different age appropriate life skills to able to train children within the centres

Qualifications: Education/Knowledge/Technical Skills and Experience.

  • Minimum of a Degree in Social Work or any other relevant discipline.

  • Minimum of 2 years’ experience in community work and engagement with Sponsorship agencies

  • Networking and influencing skills

  • Partnership and Collaboration Skills

  • Community Mobilization and Engagements

  • Computer literate

  • Writing and reporting skills

  • Ability to communicate in applicable local language(s)

  • Passion for children.

  • Track record demonstrating high integrity, reliability and dependable

  • Ability to work with minimal supervision.

  • Ability to ride a motorcycle is a MUST and the candidate should have a valid riding permit.

Oficial de Patrocinio

tulo del puesto:

Oficial de Operaciones de Patrocinio

Fecha límite de aplicación:

29 Enero 2021

Localidades del puesto:

Miches

Fecha de inicio en el puesto:

Febrero 2021

Cantidad requerida:

Uno (1)

Esquema de trabajo:

Fijo, Contrato indefinido, Tiempo completo

PROPÓSITO GENERAL

Apoyar el desempeño óptimo del PA en temas relativos a Patrocino, asegurando que las informaciones de los NNAJ se mantengan actualizadas, las correspondencias sean procesadas y los indicadores claves de Patrocinio sean alcanzados en forma óptima.

FUNCIONES PRINCIPALES

  • Asegurar que las informaciones del Sistema de Gestión de Patrocinio se mantienen actualizadas y con la calidad requerida.

  • Apoyar el manejo efectivo de las operaciones de Patrocinio.

  • Apoyar en el logro de las metas propuestas por el Programa de Área (PA) durante el año fiscal (AF).

PERFIL DEL OCUPANTE

  • Residente en la localidad de Miches.

Área o Especialidad:

  • Licenciatura en Administración de Empresas/Sistemas

Destrezas cnicas:

  • Dominio de las herramientas del paquete office.

  • Conocimiento del contexto del Programa.

  • Nivel Intermedio de Ingles (deseable)

Experiencia:

  • nimo dos( 2) años de experiencia en labores relacionadas al puesto

Conocimientos y Habilidades:

Capacidades de logro

  • Lograr resultados y servicio de calidad.

  • Practicar la responsabilidad y la integridad.

  • Comunicar eficazmente la información.

Capacidades de pensamiento

  • Entender la misión y las operaciones de Visión Mundial.

  • Pensar clara, profunda y ampliamente.

  • Liderar planificaciones a corto y largo plazo de forma efectiva.

  • Estar alerta a las tendencias y responder de forma adecuada.

  • Desarrollar direcciones estratégicas basadas en investigaciones cuidadosas.

  • Entender el sector humanitario.

  • Identificar tendencias y cambios en la industria humanitaria.

  • Claramente articula la historia de VM y las áreas de negocios claves.

Capacidades de autogestión

  • Mostrar una vida y un trabajo centrados en Cristo.

  • Comunicar un sentido de llamado al ministerio y liderazgo.

  • Promover el aprendizaje.

  • Mantener equilibrio y efectividad en el trabajo/la vida.

Capacidades relacionales

  • Modelar un pensamiento global y acción local.

  • Tratar a otros con honor y respeto.

  • Desarrollar redes de relaciones efectivas personales.

  • Reforzar el enfoque de trabajo en equipo.

  • Practicar la diversidad de género y cultural.

  • Influir a las personas y a los grupos.

  • Interpretar y presentar información con influencia e impacto.

¿Cómo aplicar?

Los (as) interesados (as) deben seguir los pasos indicados por medio de la página de:

https://careers.wvi.org/job-opportunities-in-dominican-republic

o

Enviando su Curriculum Vitae actualizado con el título del puesto.al correo:

[email protected]

Senior Data Analytics and Insights Specialist

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The primary purpose of this position is to create analytics framework, conduct data analysis, interpret data and provide actionable information/insights for monitoring, research and management purposes contributing to excellence in sponsorship. The Senior Data Analytics and Insights Specialist is also responsible to engage closely with management and other stakeholders in the production of strategic and actionable information to influence strategic business decisions.

Working in close collaboration with Senior Analysts for Child and Project data, the role will function under general direction using the technical expertise to provide the management and other stakeholders with analytics and insights regarding child data

KEY RESPONSIBILITIES:

  • Create analytics framework, understand requirements, gather data, conduct analysis and provide quantitative insights through presentations, reports, and dashboards relating to different aspects of sponsorship including but not limited to area programmes and registered children portfolio, child well-being, performance and risks using existing database (Horizon-SSUI) and new information that may be gathered for special purposes.

  • Analyze data to answer specific business questions and utilizing statistical approaches where applicable, and draw meaningful and actionable insights. Ability to analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and provide recommendations on complex topics.

  • Conduct analysis and turn insights into actionable changes to support child sponsorship various levels of work: planning, policy-making, implementation and monitoring.

  • Mine and translate data into meaningful insights and recommendations for the management and other stakeholders supporting the sponsorship operations.

  • Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, analysis, validation, and documentation.

  • Manage various internal ad hoc requests to include projects to assist and support Senior Management and other stakeholders with on-demand analytics.

  • Collaborate with business units to understand the business challenges and provide the necessary analytical and data support. Collaborate with Child Data and Project Data Senior Analyst, and Senior Portfolio Analyst for mutual learning and contribution to improving each other’s work. Participate and contribute in various working groups as assigned by the management.

  • Liaise with Sponsorship Project Management and Coordination team, Sponsorship Business Processes & Systems Capability team, WVIT Horizon team, Financial Reporting Service Center (FRSC) and other functional groups and build linkages to optimize the use of available data to produce strategic and actionable information to the management and other stakeholders.

  • Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others. Attend and participate in devotional meetings, chapel services, staff retreat, Day of Prayer and other WV – Global Centre Offsite Manila Office events.

  • Perform other duties as may be required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Economics, Statistics, Mathematics or related fields.

  • Proficient in basic and advanced level of statistical analysis and output interpretation.

  • Excellent skills in structured problem solving and ability perform complex analyses and draw meaningful and actionable insights.

  • Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks timely and accurately.

  • Excellent communication skills, both verbal and written at all levels with a high degree of accuracy and attention to detail: ability to communicate technical information to non-technical audiences.

  • Strong technical skills in Microsoft Office (Excel, Access, PowerPoint and Word) statistical software applications and tools (STATA) and data visualization tools (Power Bi).

  • Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Minimum 3 years of experience in positions relating to or as economist, statistician, researcher, analyst or related areas in a multi-national or international non-government organizations.

Preferred Skills, Knowledge and Experience:

  • Master’s degree in economics, statistics or mathematics or related fields.

  • A broad understanding of non-profit operations.

  • Experience in accessing large database and using data visualization tools and platforms. Power BI skill is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Operations & Production Manager, Child Sponsorship Content

*Please submit your CV in English.

PURPOSE OF POSITION:

The Operations & Production Manager, Child Sponsorship Content is responsible for managing the operations and resourcing needed to support the delivery of all child sponsorship sponsor engagement features through a) production management and b) production team management. This is achieved through the coordination with partners within the organization as well as directly managing a production team that can expand and retract as necessary to meet the business needs. This position also provides leadership to the broader Child Sponsorship Content Team who is responsible for the delivery of over 10 million pieces of designed and/or digital media assets to all Support Offices and NRDs globally.

The work achieved because of this role is key to World Vision’s sponsor retention and acquisition efforts globally, by providing content that supports the optimum experience a sponsors has with the organization. It is through the pieces of media created or facilitated by this team, that sponsors have an opportunity to start and grow a relationship with a sponsored child and their community.

The position reports to the Director, Child Sponsorship Content, enabling them to lead and achieve the goals and objectives of the Child Sponsorship Content Team effectively.

KEY RESPONSIBILITIES:

Operations & Production Management:

Responsible for the delivery of ongoing business and/or operations process that delivers customer facing print & production to over 2.5 million recurring gift donors (Child Sponsors).

Manages the annual/cycle phases:

  • Initiation: Reaffirmation of objectives and scope, support structures, seek alternatives, evaluation of options.

  • Planning: refinement of objectives, actions, cycle plan development and resource needs.

  • Executing: Execution of actions, monitoring progress and aligning operations with business and benefit goals.

  • Controlling: Performance, change, quality and scope control.

  • Closing: Administrative closure and ensuring benefits delivery, review of purpose and capability, knowledge management include conducting lessons learned.

Scope Management:

  • Work with leadership to define scope and ensure that activities includes all the work required, and only the work required, to complete the defined scope successfully.

Integration Management:

  • Coordinate with teams within and outside of the organization to define, combine, unify and coordinate various processes and activities as well as define responsibilities for each team clearly stating scope and deliverables.

Time Management:

  • Manage the timely completion of the deliverables – within deadline at all times.

Quality Management:

  • Ensure that quality policies, objectives, and work outputs are complied to at all times, so that the deliverables will satisfy the quality needs.

Communications Management:

  • Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of operations information.

Risk Management:

  • Conducts risk management planning, identification, analysis, response planning, and controlling risk for operations & production.

Stakeholder Management:

  • Provide regular standardized updates on the progress of the operations and production including any issues, risks or decisions that require special attention.

  • Level 2 escalation - Escalates to the director any unresolved issues or current or projected delays.

Production Team Management:

  • Develop and implement a sound production strategy that balances the need of the business with the available resources. This includes a dynamic resource plan to meet the needs of delivering multiple annual sponsor engagement features.

  • Consult with peers on the necessary capabilities of the production team and the impact on meeting initiative scope, budget and timelines.

  • Develop and manage the production team business plans ensuring that the plans are adequately resourced and managed.

  • Lead, direct and build the capability of the team. This includes identification and securing an effective training plan for both soft & technical skills, in partnership with the director.

  • Participate in internal and external networks as a contributor, learner, and/or collaborator in order to assure strong linkages with interdependent initiatives.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Business Management, Operations Management, Marketing, Communications, or equivalent.

  • Minimum 2-3 years of experience as an Operations or Production Manager / Lead in an environment with multiple concurrent projects, and has managed a team of at least 10 people.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.).

  • Team management including having formal direct reports.

  • Multitasker and team player.

  • Strong project management skills.

  • Proven leadership and interpersonal skills.

  • Proven oroblem solving skills.

  • Strong base level IT skills, including experience in managing data and proficiency in in all MS Office, specifically in Excel.

  • Excellent written and verbal communication skills in English.

  • Commitment to working across multiple time zones as projects require it.

  • Proven experience in working across cultures and within complex organizational structures.

  • Leading complex planning workgroups internationally.

  • Understanding of Workflow software (Kissflow or similar) and document automation (Composer/PageFlex/PrintNetT or similar).

  • Operations & production management.

  • Team leadership.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

Leadership and Management:

  • Proven leadership skills.

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills.

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Must be decisive; have the ability to take and maintain a stand on decisions, be accountable and model accountability.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong operations and production management skills and ability to work effectively with a diverse team.

  • Experience and skills in change management.

  • Experience and skills in risk management.

  • Ability to work effectively in a complex environment and under pressure.

  • Ability to work effectively in a complex, global organization.

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets preferred).

Relationship Abilities and Skills:

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Very Good facilitation skills.

Christian Commitment:

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organization’s Core Values. This will be manifested by regular participation in devotions, as well as regular attendance in chapel services.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

WVV Sponsorship Facilitator (Temporary)- Son Tay, Quang Ngai

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY20) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which more than 99% are Vietnamese nationals.

The strategic focuses of WVV include: children protection from all forms of abuse, exploitation, violence and injury; reduction of malnutrition rate of children under 5 through integrated approach; sustainable livelihood for poor households to support sustainable well-being of children.

Currently, World Vision Vietnam is implementing 36 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh - Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa - Hai Phong), Central (Quang Tri - Quang Nam – Danang) and South (Quang Ngai - Binh Thuan – DakNong - Ho Chi Minh). WVV’s APs work with government partners and communities on a daily basis. Beside the APs, WVV is also implementing Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION:

The position supports AP manager in ensuring the focus on children’s well-being and the transformation of registered children, their families and communities and sponsors through collaborating with Development Facilitators and local sponsorship volunteers network, partners in planning and implementing sponsorship activities in the designated AP working area.

The position assists AP manager to ensure Sponsorship operations are well integrated within the AP assuring the accurate and timely processing of correspondences and monitoring of well-being for all Registered Children. The temporary sponsorship facilitator participates in sponsorship education processes and contributes as needed, providing technical input on sponsorship messaging and related aspects of community engagement and capacity building efforts of partners and community groups.

The Temporary Sponsorship facilitator will also provide coordination and support to ensure Child Monitoring Standards are met, sponsor communications activities are designed in such way to contribute to child participation and voice.

ROLE DIMENSION/DESCRIPTION

1. SPONSORSHIP SERVICE OPERATIONS

- Ensures sponsor communication activities (Sponsor’s Letter, Christmas Card, Child’s Annual Progress Report, Gift Notifications…) are designed in engaging and meaningful way so as to contribute to life skills and development assets of children.

- Manages queries including record management, assignment, quality assurance and follow-up are timely responded.

- Ensures child data and other sponsorship documents (both electronic and hard copies) and relevant back-up copies are maintained systematically in a secure place.

2. SPONSORSHIP PROGRAMMING AND CHILD MONITORING

- Facilitate to make sure RC and their families are intentionally included in the AP’s programming interventions as part of transformational development.

- Ensures budgeted number of RC which is agreed with the support office is maintained through timely processing of new growth, replacement and reactivation.

- Reinforces RC selection criteria which embrace MVC targeting by recruit new growth/replacement in consideration from AP’s MVC list.

- Ensures RC record (includes information and digital images/clips) are updated and maintained with completeness, accuracy, timeliness and validity.

- Provides sufficient coordination and support to enable DFs facilitate Child Monitoring integrated within project activity plan as a part of community led child protection and care.

- Coordinate with AP coordinator to complete the CESP plan of action and report for the AP.

3. COMMUNITY ENGAGEMENT AND SPONSORSHIP EDUCATION

- In cooperation with other the DFs, the sponsorship network and National Communicator(s), documenting stories about RC and their families and significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

- In collaboration with the Sponsorship Cluster Officer in NO, partnership new initiatives are contextualized and implemented appropriately.

- Participates in sponsorship education processes and contributes as needed.

- Provides technical input on sponsorship aspects of community engagement.

- Participates in community engagement and capacity building efforts of partners and community groups.

Knowledge, Skills, Abilities:

- Bachelor’s Degree

- Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

- Strong understand of community-led development work

- Demonstrated training and facilitation skills, including catalysing, connecting and building the capacity of community groups

- Good time management and organizational skills;

- Good interpersonal and communications skills;

- Fair English, especially email/letters writing skills;

- Good computer skills in Word, Excel, Powerpoint and email;

- Experience in community development or with NGO.

- Experience in capacity building for local stakeholders/partners.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture DepartmentMs. Nguyen Thi Minh Phuong

World Vision International - Vietnam

Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: +84 24 39439920 - Extension: 123

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

WVV AP Sponsorship Facilitator - Lac Son AP

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY20) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which 99% are Vietnamese nationals.

World Vision Child sponsorship enhances the quality of World Vision’s transformation development and public awareness ministries by providing sponsors, children, and their families and communities with a service that allows sharing of other resources, hopes and experiences in a way that it can transform both. Child sponsorship provides the majority of resources for transformational development. Therefore, Child sponsorship is a required core competency of World Vision.

Reflecting Christ’s love for children, World Vision Child sponsorship creates a special relationship between children, their families and communities, and sponsors that contribute to the transformation of all toward the wholeness of life with dignity, justice, peace and hope.

PURPOSE OF POSITION:

The position supports AP manager in ensuring the focus on children’s well-being and the transformation of registered children, their families and communities and sponsors through collaborating with Development Facilitators and local sponsorship volunteers network, partners in planning and implementing sponsorship activities in the designated AP working area.

The position assists AP manager to ensure Sponsorship operations and initiatives (Sponsorship 2.0, Transformed Field Environment – TFE/ Sponsorship Single User Interface – SSUI) are well integrated and deployed within TP projects of the AP, provides technical support to DFs to ensure appropriate RC targeting which is aligned with WV’s Sponsorship minimum Programming standards.

ROLE DIMENSION/DESCRIPTION

1. SPONSORSHIP SERVICE OPERATIONS

  • Ensures sponsor communication activities (Sponsor’s Letter, Christmas Card, Child’s Annual Progress Report, Gift Notifications…) are designed in engaging and meaningful way so as to contribute to life skills and development assets of children.

  • Manages queries including record management, assignment, quality assurance and follow-up are timely responded.

Ensures child data and other sponsorship documents (both electronic and hard copies) and relevant back-up copies are maintained systematically in a secure place.

2. SPONSORSHIP PROGRAMMING AND CHILD MONITORING

  • Makes sure RC and their families are intentionally included in the AP’s programming interventions as part of transformational development.

  • Ensures budgeted number of RC which is agreed with the support office is maintained through timely processing of new growth, replacement and reactivation.

  • Reinforces RC selection criteria which embrace MVC targeting by recruit new growth/replacement in consideration from AP’s MVC list.

  • Ensures RC record (includes information and digital images/clips) are updated and maintained with completeness, accuracy, timeliness and validity.

  • Provides sufficient coordination and support to enable DFs facilitate Child Monitoring integrated within project activity plan as a part of community led child protection and care.

Coordinate with AP coordinator to complete the CESP plan of action and report for the AP.

3. COMMUNITY ENGAGEMENT AND SPONSORSHIP EDUCATION

  • For new AP: Assist AP manager to establish community volunteer network at the target communes with close collaboration between schools (school volunteer network) and community settings (hamlet facilitator network) at village and commune levels;

  • For on-going AP: In cooperation with DFs, the sponsorship communication messages and materials (adapted with local context as possible) are distributed to all RC’s parents and non-RC’s parents;

  • In collaboration with other the DFs, the sponsorship network and National Communicator(s), documenting stories about RC and their families and significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

  • In collaboration with the Sponsorship Cluster Officer in NO, partnership new initiatives are contextualized and implemented appropriately.

  • Participates in sponsorship education processes and contributes as needed.

  • Provides technical input on sponsorship aspects of community engagement.

Participates in community engagement and capacity building efforts of partners and community groups.

Knowledge, Skills, Abilities:

Education

Knowledge & Skills

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Strong understand of community-led development work

  • Demonstrated training and facilitation skills, including catalysing, connecting and building the capacity of community groups

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Fair English, especially email/letters writing skills;

Good computer skills in Word, Excel, Powerpoint and email;

Experience

  • Experience in community development or with NGO.

Experience in capacity building for local stakeholders/partners.