Analyst - Business Process Solutions

*Preferred position location: Taiwan. Other position locations to be determined by home country of successful candidate in the Asia region, Canada, United States, Europe, Middle East, Africa and Central and South America where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Sponsorship Assistant - Kalpitiya

World Vision is a Christian, relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice.

We work through our main sectors – education, health and nutrition, water and sanitation, economic development and child protection – serving all people, regardless of religion, race, ethnicity or gender. Our work is always child-focused, participatory and community driven.

World Vision and has been in Sri Lanka since 1977 and currently serves in 30 locations in 13 Districts across the country through development programmes. In 2020 we directly impacted the lives of nearly 100,000 most vulnerable children and their families.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

Sponsorship Assistant

Location – Kalpitiya

Job Profile

The Sponsorship Assistant provides support to the Sponsorship Coordinator for the implementation of Sponsorship operations within the Area Programme. The position supports the Sponsorship Coordinator in assuring the accurate and timely processing of correspondence and monitoring of child well-being outcomes for all Registered Children. The position participates in community engagement and capacity building efforts of partners and community groups.

Major Responsibilities

  • Assist Sponsorship Coordinator to plan sponsorship education processes and contribute as needed

  • Participate in community engagement and capacity building efforts of partners and community groups

  • Supports development of child selection criteria along with the Sponsorship Coordinator

  • Ensure sponsorship activities are integrated within project activities

  • Provide support to ensure Child Monitoring Standards are met

  • Assist Sponsorship Coordinator to ensure Sponsor communications activities are done aligned with integrated plan and designed in such way so as to while contribute to life skills and development assets of children

  • Support to prepare Annual Sponsorship Budgets and Annual Business Plans

Required qualifications, experience & competencies

  • At least 2 years’ experience in NGO / INGO in Development Sector in similar position

  • At least 1 year of experience as a Mobiliser/ Sponsorship Field Assistant

  • Completed G.C.E Advanced Level successfully

  • A Higher Diploma (A study course exceeding 6 months or more) in Development Studies, Sociology, Counselling or any relevant stream of studies

  • A thorough understanding of all areas of Sponsorship Operation

  • Proficient in English. Proficiency in Sinhala and/or Tamil will be an added advantage

  • Willingness to be flexible with hours when necessary and able to travel often in the field

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Only short listed candidates will be notified.

Senior Data Analytics and Insights Specialist

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The primary purpose of this position is to create analytics framework, conduct data analysis, interpret data and provide actionable information/insights for monitoring, research and management purposes contributing to excellence in sponsorship. The Senior Data Analytics and Insights Specialist is also responsible to engage closely with management and other stakeholders in the production of strategic and actionable information to influence strategic business decisions.

Working in close collaboration with Senior Analysts for Child and Project data, the role will function under general direction using the technical expertise to provide the management and other stakeholders with analytics and insights regarding child data

KEY RESPONSIBILITIES:

  • Create analytics framework, understand requirements, gather data, conduct analysis and provide quantitative insights through presentations, reports, and dashboards relating to different aspects of sponsorship including but not limited to area programmes and registered children portfolio, child well-being, performance and risks using existing database (Horizon-SSUI) and new information that may be gathered for special purposes.

  • Analyze data to answer specific business questions and utilizing statistical approaches where applicable, and draw meaningful and actionable insights. Ability to analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and provide recommendations on complex topics.

  • Conduct analysis and turn insights into actionable changes to support child sponsorship various levels of work: planning, policy-making, implementation and monitoring.

  • Mine and translate data into meaningful insights and recommendations for the management and other stakeholders supporting the sponsorship operations.

  • Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, analysis, validation, and documentation.

  • Manage various internal ad hoc requests to include projects to assist and support Senior Management and other stakeholders with on-demand analytics.

  • Collaborate with business units to understand the business challenges and provide the necessary analytical and data support. Collaborate with Child Data and Project Data Senior Analyst, and Senior Portfolio Analyst for mutual learning and contribution to improving each other’s work. Participate and contribute in various working groups as assigned by the management.

  • Liaise with Sponsorship Project Management and Coordination team, Sponsorship Business Processes & Systems Capability team, WVIT Horizon team, Financial Reporting Service Center (FRSC) and other functional groups and build linkages to optimize the use of available data to produce strategic and actionable information to the management and other stakeholders.

  • Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others. Attend and participate in devotional meetings, chapel services, staff retreat, Day of Prayer and other WV – Global Centre Offsite Manila Office events.

  • Perform other duties as may be required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Economics, Statistics, Mathematics or related fields.

  • Proficient in basic and advanced level of statistical analysis and output interpretation.

  • Excellent skills in structured problem solving and ability perform complex analyses and draw meaningful and actionable insights.

  • Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks timely and accurately.

  • Excellent communication skills, both verbal and written at all levels with a high degree of accuracy and attention to detail: ability to communicate technical information to non-technical audiences.

  • Strong technical skills in Microsoft Office (Excel, Access, PowerPoint and Word) statistical software applications and tools (STATA) and data visualization tools (Power Bi).

  • Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Minimum 3 years of experience in positions relating to or as economist, statistician, researcher, analyst or related areas in a multi-national or international non-government organizations.

Preferred Skills, Knowledge and Experience:

  • Master’s degree in economics, statistics or mathematics or related fields.

  • A broad understanding of non-profit operations.

  • Experience in accessing large database and using data visualization tools and platforms. Power BI skill is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Tchambarak Area Program Sponsorship Coordinator

LOCATION

Tchambarak, Gegharkunik marz, Armenia

DURATION

Open-ended

PURPOSE OF THE POSITION

Sponsorship Coordinator will facilitate child/ sponsor relations in the Area Program and will ensure their full compliance with World Vision International standards and policies, World Vision Armenia’s Sponsorship procedures and objectives.

MAJOR RESPONSIBILITIES

Ensure quality sponsorship operations:

  • Maintain and regularly update Area Program sponsorship database to provide accurate information on registered children, including the most vulnerable non-registered children (personal data, participation, need, etc.);

  • Ensure that all the communication/ materials received from the Country office Sponsorship Department is acknowledged and processed;

  • Contribute to the friendly relationship between Sponsors and registered children via timely and efficient correspondence processing and query responding at the Field Office Level;

  • Create and maintain up-to-date individual files for each child registered in the program, ensuring all necessary information is kept within the file;

  • Contribute to the well-being of children in target communities through case management;

  • Coordinate/facilitate sponsors’ visits to the Area Program including transportation and accommodation issues, ensure Child Visitation and Protection standards are followed accordingly, provide orientation and translation support if requested, prepare sponsor visit report;

  • Use every opportunity to integrate Sponsorship requirements with other projects and communities’ activities.

Participate in community transformation processes:

  • Plan and oversee the activities on parents’ awareness on sponsorship issues, child management standards and other requirements in the targeted communities;

  • Participate in staff meeting in the Area Program and ensure that sponsorship standards are met while designing activities;

  • Provide training to community mobilizers and local partners involved on sponsorship processes;

  • Support to the process of making Sponsorship as an Asset for children, families and community. Contribute to child empowerment through child participation and voice and to strengthen comment-led care and protection;

  • Contribute communication skills development among children using different relevant tools.

Sponsorship in programming:

  • Contribute to the need-based contextualization and implementation of Child Sponsorship programming tools (e.g. child selection criteria, registered children inclusion, Sponsorship in Programming reflection tool, Mapping, etc.) by tracking the efficiency of those tools and regularly informing the Marz Development Manager and Sponsorship Manager;

  • Pursue, facilitate and track intentional registered children involvement in program activities with provision of relevant verification materials;

  • Ensure the regular awareness raising and reflection among target community members and especially with registered children and their families;

  • Act as field level child protection point person.

REQUIRED QUALIFICATIONS

  • Higher education;

  • Experience of working in the field of public relations, community mobilization, child protection, education;

  • Good speaking and writing communication skills in English;

  • Competency in data collection and analysis combined with reporting skills;

  • Experience in utilizing spreadsheets, database programs and word processing systems;

  • Ability to apply critical thinking and reflection in daily work;

  • Ability to set priorities and follow through to completion of complex tasks;

  • Ability to build and maintain relationships with community stakeholders;

  • Ability to build collaborations for child well-being;

  • Basic project management skills;

  • Facilitation and coordination skills for child sponsorship activities and processes;

  • Good interpersonal communication skills;

  • Experience with international NGOs or other similar organizations is preferred.

  • Ability to travel locally up to 10 percent of time.