Child Sponsorship Capacity Building Advisor

*Preferred position location: Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Child Sponsorship Capacity Building Advisor is to nurture and develop talented practitioners in Field Offices in order to strategically position child sponsorship and deliver high quality child sponsorship operations in the country.

The CS Capacity Building Advisor is also responsible for the implementation of global child sponsorship capacity building in coordination with the Sponsorship Field Operations and Business Support & Ministry Integration teams. The position will ensure coverage and continuous improvements of capacity building implementation as well as closely partner with the Business Support & Ministry Integration Team to review/develop critical materials, system and mechanism, including sponsorship learning and development curricula (e.g. Managing Sponsorship with Excellence, Sponsorship Basic Training, Walking with Volunteers). This position also plays critical role in partnering with Regional and Field

Office leaders to enable organizational-level change and continuous improvements in field sponsorship operations and program integration.

The position reports to Director – Sponsorship Field Engagement & Support with a matrix reporting relationship with the Director – Sponsorship Business Support & Ministry Integration. The position will also work closely with the Sponsorship Capacity and Change Partner, and child sponsorship leads at the Regional and Field Office levels to coordinate document learning.

MAJOR RESPONSIBILITIES:

Learning/training resources, systems, processes, and implementation

Capacity building planning and implementation:

  • Identify capacity building needs and work with Sponsorship Business Support and Ministry Integration Team to develop a long term sponsorship capacity building framework to increase strategic capability.

  • Develop business plan including costs for sponsorship technical skills development processes, resources and structures including cost recovery mechanism as necessary.

  • Support implementation of the capacity building plans aligned with other partnership initiatives for integration, including broader capacity building efforts by Global Field Operations.

  • Manage the continuous improvement and roll out of capacity building plans.

Collaboration and Learning:

  • Mentor and coach Field Office (FO) and Regional Office (RO) capacity building point persons on implementation of Sponsorship capacity building.

  • Collaborate with the Integrated Competency Development (ICD), E-learning resources development team, and other teams to ensure effective capacity building.

  • Contribute to learning processes and further refinement of e-learning, online and help resources.

Capability and Quality Assurance Framework:

  • Provide ongoing monitoring and review to child sponsorship capability framework and work with RO/FO leadership to improve core competencies for sponsorship.

  • Identify strong offices and practitioners across global portfolio to develop pool of experts and resources for strengthening organizational capacity at various levels (i.e. organizational development and change process).

Child Sponsorship Resource and Network:

  • Support Capacity and Change partner in the development and nurturing of Sponsorship Learning and development interest group facilitating sharing and application of learning.

  • Provide technical support to Regional Sponsorship Coordinators in the development of regional networks for learning and quality implementation.

Project Management:

  • Manage development and implementation of capacity building project plans, ensuring plans are within scope, time and budget in coordination with relevant stakeholders.

  • Develop and manage project risk assessment: planning, monitoring and managing the process to ensure project risks are identified, monitored, and controlled.

  • Manage consultants and working groups with systematic project tracking and reporting. Support stakeholder engagement and coordination for Capacity building resource development.

KNOWLEDGE, SKILLS & ABILITIES:

  • Academic qualification in adult learning and development, business administration, human resources, arts, development or related field.

  • Minimum ten years in development NGO experience, with 5 years in a combination of capacity building, knowledge management or development programming roles working with multiple projects.

  • Experienced group facilitator and people developer with a passion for identifying and developing talent for high quality results and performance.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Experience in generally accepted project management tools/methods.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.). Fluency in English.

Preferred Skills, Knowledge and Experience:

  • Training or courses taken in knowledge management or capacity building.

  • Basic understanding of Spanish, French or Portuguese preferred, but not essential.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Associate Director, Global Production Services

PURPOSE OF POSITION:

The purpose of this position is to lead and be accountable for the Global Production of Child Sponsorship’s content features, reaching 2.7m child sponsors in 21 nations two-three times per year, representing 54 field office cultures (within World Vision’s $1bn Child Sponsorship line of business).

(Examples of the content features being centrally produced at scale include detailed child & community progress reports, child Christmas cards, letters and expression worksheets – all to demonstrate to sponsors the impact of their regular donation and/or to build a sense of personal connection with their sponsor child. The production output totals nearly 9m individual items annually, pulling from a multitude of data sources, with many 1,000’s of complex variations).

The Associate Director, Child Sponsorship Global Production Services is accountable to lead a team of 25+ permanent and temporary staff based in Manila across the following functional teams: production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The position also holds accountability for external vendor production tasks, systems capability and technical solutions to support continuous improvement and production efficiencies, budget/cost management, and quality assurance of the final products.

The role importantly needs to lead with and advocate for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global production services, balancing cost and risk management. The role is a member of a dynamic international leadership team of colleagues reporting to World Vision International’s global head of child sponsorship marketing and engagement.

The position interfaces with and is required to influence partners, entities, vendors and stakeholders across the World Vision partnership both locally and globally. Ultimately the role seeks to serve vulnerable children and their sponsors through producing the best content features that enable deep personal engagement, empowering them to transform their own lives.

The ideal candidate will possess: proven leadership in a multi-cultural global production services/ operations environment; programme management/leadership experience; a high level of analytical and problem solving skills; a natural inclination to process improvement and optimization; high inter-personal skills, track record of team empowerment, mentoring and respect for the individual; solid communication skills, both oral and written with the ability to persuade/influence others; and strong organization skills for prioritization of individual and team work.

MAJOR RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and operational annual plans as part of the partnership-wide goals for Sponsor Engagement with input from Child Sponsorship Marketing & Engagement Lead Team, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with National Office (NO) Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any Fiscal Year (FY), showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Production Services Operations:

  • Leads a ‘just in time’ global production services mindset for sponsor engagement feature production that require information from the child/programme so that sponsors receive the very latest information.

  • Leads the effective workload balancing, pacing and sequencing of global projects dependent upon field office and support office needs, and internal resource constraints.

  • Defines and produces analytics, measurements and regular reporting that demonstrates timely delivery of global production services.

  • Seeks and develops opportunities for streamlining of work/effort through outsourcing to reduce work cost and effort.

  • Partners effectively with internal service providers to ensure dependency deadlines are met.

  • Regularly assess the project needs and manage any increase or reduction of staff required in working with the Director, Sponsorship Business Services.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

  • Represents and supports Senior Director, Child Sponsorship Marketing & Engagement where required in leadership team and stakeholder engagements and communications.

Team Leadership, Management & Development:

  • Manage the Sponsor Engagement Global Production Services team, equipping them to effectively deliver on the annual objectives, plans and projects. Regularly assess the staff needs based on production services forecast and manage any increase or reduction of staff required in working with the Senior Director.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree in business administration, operations or related field or extensive equivalent experience.

  • Demonstrated success in leading production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Project Management certification.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Sponsorship Field Capability Business Analyst

PURPOSE OF POSITION:

The Sponsorship Field Capability Business Analyst is a key role in the Sponsorship Field Business Systems and Capability and Support team to support various initiatives and fulfil the goals of World Vision. The Sponsorship Field Capability Business Analyst works with internal stakeholders, including WVIT, regional and national office sponsorship representatives. The role is responsible to track, analyse, document, communicate and validate business process and systems issues and/or enhancements resulting in improved quality, efficiency and effectiveness in the conduct of sponsorship operations.

The Sponsorship Business Analyst is reporting to the Senior Business Analyst – Sponsorship Field Business Systems Capability and Support.

MAJOR RESPONSIBILITIES:

System Analysis and Documentation:

  • Develop and implement data collection process to elicit requirements from key stakeholders.

  • Collaborate and document detailed business requirements for sponsorship systems.

  • Reviews, co-defines change control requests and documentation and provides recommendations of appropriate resolution in consultation with Sponsorship Senior Business Analyst, technical team and management.

  • Support in developing, maintaining and performing processes to continuously monitor data quality and integrity of sponsorship data and systems.

  • Participates in project feasibility and options analysis for both ongoing and future projects.

Process Improvement:

  • Collaborate with the support team, regional sponsorship system coordinators, National Offices and other subject matter experts (SME) on issues and best practices to identify opportunities to improve business processes.

  • Supports process streamlining initiatives by documenting process maps and diagrams.

  • Promotes an understanding of Sponsorship Standards, processes and activities to the IT partners.

  • Monitoring, measuring and providing feedback on process performance.

Quality Assurance & Testing:

  • Assist in quality assurance and defining testing strategy and risks.

  • Provide significant contributions in the user acceptance testing of new functionalities or new systems with sponsorship field operation users before roll out.

  • Ensures issues found during testing are identified, tracked, reported on and resolved in a timely manner.

Capacity Building:

  • Develops or assist in development of implementation resources as well as user training documentation/materials for Sponsorship systems implementations (ie. SSUI, Data Quality) to ensure efficiency, quality and common interpretation and application of Sponsorship Business processes and standards.

  • Conduct/facilitate training or capacity building activities for Sponsorship systems including but not limited to Horizon SSUI etc. as needed.

Relationship Management:

  • Developing and maintaining close working relationships with internal and external functions as appropriate.

  • Demonstrate patience, tolerance and understanding.

  • Maintain a professional attitude.

  • Undertaking any other relevant duties as directed by the Sponsorship Senior Business Analyst and the Senior Manager, Sponsorship Field Business Systems Capability & Support.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field or equivalent work experience.

  • At least three to five years’ experience in five years of experience in systems development or process improvement initiatives.

  • Must have the ability to engage in IT technical discussions.

  • Must have a service oriented mindset with the ability to organize and prioritize tasks while transferring knowledge and expertise to empower clients and users.

  • Ability to effectively communicate with many different functions and cultures.

Preferred Skills, Knowledge and Experience:

  • Strong analytical, organizational, problem solving, collaborative, facilitation, and time management skills.

  • Ability to work under pressure and manage teams effectively in dynamic changing environment.

  • Understanding and experience of development industry with preference to child sponsorship based programming approaches and models.

  • Experience in working with multiple functions around enterprise wide change processes.

  • Willingness and ability to travel domestically and internationally as necessary.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10 % of the time.

Operations Manager, Production Services

PURPOSE OF POSITION:

The Manager Production Services is responsible for managing the operations needed to support the delivery of sponsor engagement features through a) production management and b) production team management. This is achieved through the coordination with partners within the organization as well as directly managing a production team that can expand and retract as necessary to meet the business needs. This position also provides leadership to the Child Sponsorship Engagement Team who is responsible for the delivery of over 4 million pieces of rich media and marketing assets to 21 marketing offices globally.

The position reports to the Senior Project Manager, Child Sponsor Engagement, enabling them to lead and achieve the goals and objectives of the Sponsor Engagement Team effectively.

KEY RESPONSIBILITIES:

Operations & Production Management:

  • Responsible for the delivery of ongoing business and/or operations process that delivers customer facing print & production to over 2 million recurring gift donors (Child Sponsors).

Manages the annual/cycle phases:

  • Initiation:Reaffirmation of objectives and scope, support structures, seek alternatives, evaluation of options.

  • Planning: refinement of objectives, actions, cycle plan development and resource needs.

  • Executing: Execution of actions, monitoring progress and aligning operations with business and benefit goals

  • Controlling: Performance, change, quality and scope control.

  • Closing: Administrative closure and ensuring benefits delivery, review of purpose and capability, knowledge management include conducting lessons learned.

  • Scope Management: Work with leadership to define scope and ensure that activities includes all the work required, and only the work required, to complete the defined scope successfully.

  • Integration Management: Coordinate with teams within and outside of the organization to define, combine, unify and coordinate various processes and activities as well as define responsibilities for each team clearly stating scope and deliverables.

  • Time Management: Manage the timely completion of the deliverables – within deadline at all times.

  • Quality Management: Ensure that quality policies, objectives, and work outputs are fulfilled at all times so that the deliverables will satisfy the quality needs.

  • Communications Management: Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of operations information.

  • Risk Management: Conducts risk management planning, identification, analysis, response planning, and controlling risk for operations & production.

  • Stakeholder Management: Provide regular standardized updates on the progress of the operations and production including any issues, risks or decisions that require special attention.

  • Level 2 escalation - Escalates to the director sponsor engagement any unresolved issues and long standing delays.

Production Team Management:

  • Develop and implement a sound production strategy that balances the need of the business with the available resources. This includes a dynamic resource plan to meet the needs of delivering multiple annual sponsor engagement features.

  • Consult with peers on the necessary capabilities of the production team and the impact on meeting initiative scope, budget and timelines.

  • Develop and manage the production team business plans ensuring that the plans are adequately resourced and managed

  • Lead, direct and build the capability of the team. This includes identification and securing an effective training plan for both soft & technical skills.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in Business Management, Operations Management, Marketing, Communications, or related.

  • Minimum 2-3 years experience as an Operations or Production Manager / Lead and has managed a team of at least 15 people.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.).

  • Team management including having formal direct reports.

  • Multi tasker and team player

  • Project management skills

  • Leadership and interpersonal skills

  • Problem solving skills

  • IT know how and proficient in all MS Office specifically in Excel, PowerPoint, Publisher.

  • Excellent communication skills in English (both oral and written).

  • Proven experience in working across cultures and within complex organizational structures.

  • Leading complex planning workgroups internationally.

  • Understanding of Workflow software (Kissflow or similar) and document automation (PageFlex/PrintNetT or similar).

Preferred:

Leadership and Management:

  • Proven leadership skills

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills .

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Must be decisive; have the ability to take and maintain a stand on decisions, be accountable and model accountability.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong operations and production management skills and ability to work effectively with a diverse team.

  • Experience and skills in change management

  • Experience and skills in risk management

  • Ability to work effectively in a complex environment and under pressure

  • Ability to work effectively in a complex, global organization

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets preferred).

  • Relationship Abilities and Skills

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Very Good facilitation skills

  • Christian Commitment

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organization’s Core Values. This will be manifested by regular participation in devotions, as well as regular attendance in chapel services.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.