Data Entry (Part - Time)

Position:Data Entry (Part – Time)

Work location: World Vision International in Kosovo, Pristina

Deadline of applications:15 September 2019

Type of contract:Fixed term, Part -Time

Purpose of the position

To support the Child Sponsorship staff in Kosovo Office with data entry in the process of Growth, semi & annual update, Annual Progress Report, Christmas Cards and other correspondences. To insure the integrity of the information & to address to the Child Sponsorship staff the issues that can be during the processes.

Major Responsibilities

Data Entry

  • Enter data in the World Vision Sponsorship system for processes such as: Growth process, Semi & annual update of Child info, ID card process and other correspondences

  • Update data systems on a daily basis for child/sponsor/project information, ensuring that such systems are operating effectively.

  • Helps the team with inquiries, translations, requests and other processes that are needed according to the deadlines

  • Ensure that the child histories are completed correctly

Monitoring and Evaluation

  • Ensure that the quality of the registration data of children (during the growth process) sent by the Area Program is in compliance with the Sponsorship Standards before entered in the system.

Child Protection

  • Ensure that no home addresses or other ways of communication are exchanged between sponsors and sponsored children and insure that any correspondence or message from sponsor to child to child are in accordance with Child Protection policy.

  • Address Child Protection issue to Area Program Manager.

Other

  • Assist the Child Sponsorship Department in other tasks and assignments as needed

  • Attend and participate in regular staff and devotion meetings

Knowledge, Skills and Abilities

  • Degree preferably in the informatics Sciences or English language.

  • Good communication and translation skills, both verbal and written, in English and Albanian.

  • Excellent interpersonal relationships

  • Excellent knowledge of Microsoft Office and database systems

  • Self-motivated, organized, responsible and detail oriented

  • Ability to be a team player

  • Commitment to World Vision Principles and Core Values

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Field Sponsorship Coordinator - Kosovo Area Program

Position:Field Sponsorship Coordinator

Work location: World Vision International in Kosovo, Pristina

Deadline of applications:15 September 2019

Type:Fixed term, Full-Time

Purpose of the position

The Field Sponsorship coordinator will engage in the implementation of Sponsorship project in the field which will contribute to all children of Area Program for a better life through transformed relationship between children and their sponsors. The Field Sponsorship Coordinator will lead all the processes in ensuring that the Area Program meets Sponsorship Operation Indicators through timely and accurate processing of sponsor-to-child and child-to-sponsor correspondence, maintaining Registered Children supply through adequate Registered Children management systems, ensuring carry-out of sponsorship activities in the Area Program.

Major Responsibilities

Sponsorship Implementation

  • Implement Child Sponsorship project activities in collaboration with other team members ensuring that all registered children enjoy a good health, are well educated, are cared for, well-protected and participate in Area Program activities;

  • Coordinate and support the Child Sponsorship team & community stakeholders in conducting all activities related to sponsorship and other Area Program projects, ensuring the participation of all registered children;

  • Facilitate an empowering approach to formation and ongoing participation of all registered children for project implementation;

  • Develop understanding of the Child Sponsorship team/community monitors/partners/ children on participation, diversity and inclusion;

  • Make sure that field activities are done in collaboration with community stakeholders and partners;

  • Provide all Area Program projects with information related to registered children and help them to address problems;

  • Address to Program manager, Sponsorship Development Facilitator and National Office the issues founded in the area about the most vulnerable children in the community;

  • Communicate effectively World Vision’s identity, mission, vision, values and our approach to work in ways that are contextually appropriate and clear;

  • Ensure that the key indicators of Child Sponsorship are met according to the standard;

  • Ensure the implementation of the new Child Sponsorship Models;

Mobilization and sensitization of the community on sponsorship

  • Build good relationship with all partners, stockholders and community groups;

  • Build close and constructive relationships and actively learn within partner communities in order to understand their realities and facilitate development processes effectively;

  • Implement the strategy, inform and share the understanding of Child Sponsorship Project with the communities/partners/ children;

  • Coordinate and supportcommunity understanding of how to be active promoters of sponsorship and its possible development impacts;

  • Coordinate and supportcommunity-led selection of registered children with a special focus on the most vulnerable groups;

Support the team in registering & management of children in the program

  • Assist community preparation for sponsorship by introducing sponsorship as a way of focusing the attention of the program on the well-being of all children – especially the most vulnerable;

  • Support the work of the Area Program Sponsorship Team in developing criteria for child selection with the strong collaboration with the community;

  • Coordinate and support the work of the Area Program Sponsorship Team to register children in the program and ensure a process which is child friendly/child focused and community based;

Key Performance Indicators

  • Ensure that Area Program team provides timely and qualitative correspondence that meets agency requirements;

  • Ensure timely response to the Program Manager and Sponsorship Development Facilitator;

  • Ensuring Child Census prior to the Annual Progress Report season;

  • Respond to sponsor inquiries within given deadline;

  • Ensuring the processing of Gift for children within the given deadline and according to the sponsorship standards;

  • Draft the APR message in strong collaboration with other Area Program projects coordinators;

Reporting

  • Report every case of child abuse, child health problem, education problem and coordinating with sectors for a solution;

  • Ensure follow up of cases in collaboration with other staff members on cases of child protection;

  • Compile monthly/semiannual/annual narrative report for the processes of implementing Child Sponsorship project;

  • Support compiling the Birthday Bounce-back activity proposal/report as well as the annual Child Census report;

Knowledge, Skills and Abilities

  • University degree in education or social science

  • Good understanding of community-led development work

  • Strong understanding on child rights/approaches in working with children

  • Good partnership building and problem solving skills;

  • Facilitation skills, including catalyzing, connecting, and building collaboration with community groups, stakeholders and partners

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team

  • Effective in written and verbal communication

  • Good knowledge of Albanian and English language. Knowledge of Serbian language is an advantage.

  • At least two years’ previous relevant experience, including at least one year of development facilitation in and with communities

  • Experience with faith, community based and child focused empowerment programs

  • Willingness to be flexible with hours when necessary and able to travel often in the field (90% of the time)

  • Report writing experience. (Preferred)

  • Driving License, Category-B

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Liaison Manager

PURPOSE OF POSITION:

This position is responsible to manage and develop the group of Liaisons for National Offices/Support Offices within the Sponsorship Global Coordination Services (SGCS) and to ensure that the initiatives and processes in the SGCS portfolio are well communicated and coordinated with NOs/SOs. This will include developing and improving processes, protocols, tools for integrated work planning for SGCS, dissemination and communication of project information, and managing customer relationship with field/support offices.

This position will collaborate with Project Leads/Managers and Global Centre (GC)/Regional Office (RO) Leads for: planning and prioritizing work for various initiatives and processes that need to be coordinated with field/support offices; in conducting periodic internal review of processes, protocols, tools; and for management reporting. It will have supervisory responsibility over the group of Liaisons and/or other professionals.

This position is part of the local management team.

KEY RESPONSIBILITIES:

Advise and Lead on Strategy, Planning and Management Reporting:

  • Develop and manage integrated work plan of the Liaisons group based on the Sponsorship Global Coordination Services (SGCS) strategy and plans.

  • Participate and contribute to the strategic priorities/planning of the SGCS and the Sponsorship Business Support & Ministry Integration.

  • Participate and contribute in planning workshops and in the review of project/operational plans managed by Project Managers/Leads.

  • Contribute to management reporting of the SGCS.

Lead Project Implementation, Communication & Representation, Reporting, Conflict/Problem Identification and Resolution, and Risk Management:

  • Participate in project management meetings.

  • Ensure that the integrated work plan is updated each week and reflects the key project activities/objectives of the liaisons.

  • Work with GC functions and Project Managers/Leads to ensure that liaisons are provided with the information, tools and resources they need for effective communication and coordination with field/support offices.

  • Provide advice and support to the liaisons in the analysis, escalation and reporting of complex or high-risk issues.

  • Support the liaisons and other RO/GC functions in managing business risks, resolving operational issues and support needs raised by the liaisons and project leads.

  • Participate and contribute to working groups, project teams and business groups that are assigned by the Sponsorship leadership, and are intended to support ad-hoc activities or special objectives of the WVI and/or GCMO.

Collaborate with other Managers and leads for the Development, Standardization and Improvement of Processes, Protocols and Tools of the SGCS, and for the Monitoring and Management of the Quality of Service of the Liaisons Group:

  • Work with project managers/leads to design and establish streamlined planning and reporting processes with NOs/SO and built on systems and automated tools.

  • Lead periodic review of processes, protocols, templates, tools, resources of the liaisons group.

  • Develop and measure metrics for the quality of service of the liaisons group, including standard feedback gathering/surveys as needed.

  • Lead the development and implementation of the action plan in coordination with the liaisons, Associate Director and key partners to address improvement areas emerging from the review, metrics, and feedback from customers/key partners.

Lead and manage the Performance of the Members of the Liaisons Group enabling them to grow and succeed in their roles:

  • Set performance agreement with each staff and provide regular feedback and adjustments as needed.

  • Ensure each staff has Learning & Development plan that reflects continual updating of knowledge and skills required for their role.

  • Develop & implement coaching plan for specific staff.

  • Lead regular team meetings.

  • Represent the liaisons group in the Sponsorship local management team and in GCMO managers meetings.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Business Administration or Management or related field

  • Diploma or Course in Management, Project Management, Business Process Improvement or related field.

  • Proven track record of managing staff teams and collaborating with multiple teams and leaders.

  • Strong analytical, organizational, problem solving, time management, and negotiation skills.

  • Excellent inter-personal skills. Excellent communication skills, both verbal and written and able to effectively communicate with all levels in the organization.

  • At least 5 year experience in managing a staff team or mid-size to complex project in a multi-national or INGO.

Preferred Skills, Knowledge and Experience:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge in planning and project management. Use of generally accepted project management tools, business process/service improvement tools and best practices.

  • Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.

  • Years of experience of working at country or programme level operations for an international / developmental organization.

WVV AP Sponsorship Facilitator (Temporary) - Ngo Quyen AP

WVV’s Area Development Programs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. ADPs are mainly funded by sponsorship funds, and are a phased approach to development, involving clear and consistent assessment, design, implementing, reporting, monitoring and evaluation and reflection phases. Each ADP is tailored to the needs of a specific community in alignment with WVV’s strategic priorities. WVV works closely with district and commune local authorities and local partners to implement program activities.

Each ADP usually has one ADP manager, one Finance staff, one Sponsorship staff and 3 to 5 other staff who are in charge of Monitoring and Evaluation, Capacity Building, and sectoral projects such as Education, Health, Agriculture and Livelihood etc. A uniqueness of WVV’s ADP approach and structure is that all ADP team members are based at the district where the ADP is located, which enables them to work closely with government partners and communities on a daily basis.

World Vision child sponsorship enhances the quality of World Vision’s transformation development and public awareness ministries by providing sponsors, children, and their families and communities with a service that allows sharing of other resources, hopes and experiences in a way that it can transform both. Child sponsorship provides the majority of resources for transformational development. Therefore, child sponsorship is a required core competency of World Vision.

Reflecting Christ’s love for children, World Vision child sponsorship creates a special relationship between children, their families and communities, and sponsors that contribute to the transformation of all toward the wholeness of life with dignity, justice, peace and hope.

PURPOSE OF POSITION:

To support WVV in building and enhancing Sponsorship Service Operations focusing on children’s well-being and the transformation of registered children, their families and communities and sponsors, through collaborating with local sponsorship volunteers network in planning and implementing activities of the Sponsorship Management Project in the designated ADP working area.

To assist the ADP Manager in facilitating and maintaining efficient and effective Sponsorship Service Operations, Sponsorship programming and Child Monitoring according to the Sponsorship standards.

ROLE DIMENSION/DESCRIPTION:

1. SPONSORSHIP SERVICE OPERATIONS (30%)

  • Monthly/quarterly/annual plans on Sponsorship Service Operations (SSO) are made and implemented under supervision of the ADP Manager.

  • Good relations between sponsors and Registered Children (RC) are maintained through routine mailing communication between sponsors and RC.

  • Correspondences are checked for consistency and completeness as well as updated into Sponsorship Tracking Enhancement Program (Step) and mailed out to sponsor (S_SPO) or National Office (NO) as required by the Sponsorship Standards.

  • Special mailings, i.e. New Year Card, Annual Progress Report, etc are processed in a timely manner in coordination with the Sponsorship volunteer network, progress is tracked in Step and products are mailed to sponsor/Support Officer (SO) as requirements

  • Sponsor’s visits are arranged and the visit reports are made in English.

  • Gift Notifications (GN), if applicable, are handled and the “Thank You” letters are translated into English and sent to sponsor/SO in a timely manner.

  • The Support Office/ Sponsor’s requests are processed in a timely manner in accordance with SSO policies.

  • Child data and other sponsorship documents (both electronic and hard copies) as well as their relevant back-up copies are maintained systematically in a safe place.

2. SPONSORSHIP PROGRAMMING AND CHILD MONITORING (40%):

  • RC are selected as per the ADP’s child selection criteria which is formulated with regards to the Sponsorship Standard, national and local context.

  • The planned number of RC which is agreed with the support office is maintained by timely processing new growth, replacement and reactivation.

  • Child Histories and Child Digital Images are processed and doubled-checked before entering into Step and sending to SO via weekly data files (diskettes) and CPI transfer.

  • RCs’ data are updated into Step in a timely manner and in accordance to the Child Sponsorship Standards.

  • Child Monitoring plan is made annually in consultation with SSO Cluster officer.

  • The Child Monitoring process is maintained in accordance to the CMS.

  • At least one home visit to each registered child per year is ensured by ADP staff or sponsorship volunteers network or hamlet facilitators network;

  • The well-being status of RC is monitored, documented and reflected regularly in periodic reflections meetings of the ADP team in collaboration with other ADP staff, the sponsorship volunteers network and hamlet facilitators network other ADP staff;

  • Health, education and child protection of children in target areas of the ADP are monitored and appropriate follow-up actions are taken as part of the programme’s interventions.

  • RC, their families and communities are intentionally included in the ADP’s programming interventions, transformational development; their benefit, participation are tracked.

  • The presence and well-being related information of the RC is required to be updated into Step and a summarized report is to be submitted to ADP manager/SSO Cluster officer after each CM cycle.

  • Weekly discrepancies are researched and resolved based on advices from SSO

  • System reconciliation is performed twice per fiscal year.

3. COMMUNITY AWARENESS & TRAINING (30%)

  • The sponsorship volunteer network is established and managed at the target communes of the ADP with close coordination between schools (teachers volunteers network) and community settings (hamlet facilitators network) at village and commune levels ;

  • Orientation and training are provided to sponsorship volunteers, hamlet facilitators and other related local partners;

  • Meetings with RC’s parents and community local people are conducted semi-annually at village/commune levels, in cooperation with the sponsorship volunteer network, hamlet facilitators to raise the awareness of WV’s sponsorship, update the ADP’s programming interventions, their progress and accomplishments in community;

  • The sponsorship orientation materials (adapted with local context as possible) are distributed to all RC’s parents and non-RC’s parents;

  • In collaboration with other ADP team members, sponsorship network and National Communicator(s), stories about RC and their families documenting significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

  • In collaboration with SSO Cluster Support Staff in NO, contextualized new initiatives introduced by the Partnership Office are implemented in an effective and timely manner.

REQUIREMENT:

  • Bachelor’s Degree in any field

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Demonstrated training and facilitation skills;

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Fair English, especially email/letters writing skills;

  • Good computer skills in Word, Excel, Powerpoint and email;

  • Experience in community development or with NGO.

  • Experience in capacity building for local stakeholders/partners.

Our contact details are: People and Culture Department -World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.123)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Child Sponsorship Business Coordination Partner (2 Positions)

PURPOSE OF POSITION:

The CS Business Coordination Partner contributes to the communication and implementation of a portfolio of initiatives and processes with Field Offices and/or Support Offices. It is responsible for the development and maintenance of close and effective work relationships with field/support offices participating in the initiatives/processes, and for communicating and coordinating activities. It serves as the point of contact to connect the GC project teams and the participating offices.

The role involves cooperating with key people from the project management group of the Sponsorship Global Coordination Services team (SGCS), and collaborating with specific group of RO/NOs/SOs in order to achieve objectives of multiple projects/processes supported by the SGCS. It supports the planning, monitoring, dissemination and reporting requirements of the SGCS. It provides streamlined communication and centralized coordination for/with Field Offices / Support Offices to achieve the objectives of multiple projects and initiatives.

KEY RESPONSIBILITIES:

Project implementation, communication & representation, conflict/problem identification and resolution, and risk management:

  • Work directly with field/support offices and the project management services group of the SGCS to complete planned activities within established timeline and through agreed process. Contribute to the overall success of the portfolio and program objectives of the SGCS.

  • Monitor and report to project coordinator/manager the progress of multiple activities, including follow-up and tracking of responses and submissions of required project documents.

  • Assist project management services group in gathering and analyzing information for project reporting and work planning.

  • Apply communication tools, protocols and processes to help develop and maintain positive customer relationships with participating field/support offices.

  • Disseminate project information to participating offices.

  • Provide regular updates to the participating RO/NO/SO about project/process status, progress, issues.

  • Organize, prepare and facilitate regular and ad-hoc face-to face or online meetings and activities with field/support offices.

  • Bring to GC project meetings the interests, request, questions, concerns of participating offices.

  • Escalate to Manager and project leads all issues, support needs, business risks that emerge from activities and engagements with participating offices.

  • Coordinate with field/support offices the implementation of work-around/resolution to address issues or manage risks, including connecting GC teams with the field/support office.

  • Perform other duties as may be required by the project with approval from manager.

Contribute to work planning, improvement of work processes/tools, and development of the CS Business Coordination Partners Group:

  • Participate and actively contribute in the regular integrated work planning of the CS Business Coordination Partners Group.

  • Support the periodic review of the processes, protocols, templates, tools used by the group by providing feedback, sharing lessons and recommending improvements.

  • Participate in service quality reviews.

  • Assist manager in implementing improvements or changes.

  • Train or coach new CS Business Coordination Partners or other team members – develop and implement training/coaching plan as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Business Administration or Management or related field.

  • Diploma or course in Project Management, Management or related field.

  • 3 to 5 year experience in project management or coordination or related role in a multi-national or INGO.

Preferred Skills, Knowledge and Experience:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge and skills in planning and project management. Use of generally accepted project management tools.

  • Proven knowledge of project management, including 2 or more years managing projects.

  • Diploma or certification in project management desired.

  • Strong analytical, organizational, problem solving and time management skills.

  • Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities. Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.

Senior Manager, Sponsor Engagement Global Production Services

PURPOSE OF POSITION:

The purpose of this position is to lead and be accountable for the global production services of annual child sponsor engagement content features, across 54 field office cultures, reaching 2.7m child sponsors in 21 nations two-three times per year, within World Vision’s $1bn Child Sponsorship line of business.

(Examples of the content features being centrally produced include child & community annual progress reports, child Christmas cards, child letter and expression worksheet templates – all to demonstrate to sponsors the impact of their regular donation and/or to build a sense of personal connection with their sponsor child).

The Senior Manager, Sponsor Engagement Global Production Services leads a team of 25+ permanent and temporary staff based in Manila across the following functional teams: production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The role importantly advocates for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management. The role is a member of a dynamic international virtual team of colleagues reporting to World Vision International’s global head of child sponsorship marketing and engagement.

The position holds accountability for the full Global Production Services Team, a set of direct reports, budget/cost management, vendor relationships and management, continuous process and content improvement, systems capability and technical solutions to support production, and quality assurance of the final product.

The position interfaces with and is required to influence partners, entities, vendors and stakeholders across the World Vision partnership globally. Ultimately the role seeks to serve vulnerable children and their sponsors through producing the best content features that enable deep personal engagement, empowering them to transform their own lives.

The ideal candidate will possess: proven leadership, analytical and problem solving skills; experience in global production services/operations, process improvement and optimization; demonstrated people skills, with an ability to handle difficult situations with appropriate discretion, human resources acumen and respect for the individual; solid communication skills, both oral and written, with the ability to persuade/influence others; programme leadership experience; and strong organization skills for prioritization of individual and team work.

MAJOR RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and operational annual plans as part of the partnership-wide goals for Sponsor Engagement with input from Child Sponsorship Marketing & Engagement Lead Team, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with National Office (NO) Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any Fiscal Year (FY), showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Production Services Operations:

  • Leads a ‘just in time’ global production services mindset for sponsor engagement feature production that require information from the child/programme so that sponsors receive the very latest information.

  • Leads the effective workload balancing, pacing and sequencing of global projects dependent upon field office and support office needs, and internal resource constraints.

  • Defines and produces analytics, measurements and regular reporting that demonstrates timely delivery of global production services.

  • Seeks and develops opportunities for streamlining of work/effort through outsourcing to reduce work cost and effort.

  • Partners effectively with internal service providers to ensure dependency deadlines are met.

  • Regularly assess the project needs and manage any increase or reduction of staff required in working with the Director, Sponsorship Business Services.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

  • Represents and supports Senior Director, Child Sponsorship Marketing & Engagement where required in leadership team and stakeholder engagements and communications.

Team Leadership, Management & Development:

  • Manage the Sponsor Engagement Global Production Services team, equipping them to effectively deliver on the annual objectives, plans and projects. Regularly assess the staff needs based on production services forecast and manage any increase or reduction of staff required in working with the Senior Director.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree in business administration, operations or related field or extensive equivalent experience.

  • Demonstrated success in leading production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Project Management certification.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

WVV AP Sponsorship Facilitator (Temporary) - Lang Chanh AP

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

World Vision Child sponsorship enhances the quality of World Vision’s transformation development and public awareness ministries by providing sponsors, children, and their families and communities with a service that allows sharing of other resources, hopes and experiences in a way that it can transform both. Child sponsorship provides the majority of resources for transformational development. Therefore, Child sponsorship is a required core competency of World Vision.

Reflecting Christ’s love for children, World Vision Child sponsorship creates a special relationship between children, their families and communities, and sponsors that contribute to the transformation of all toward the wholeness of life with dignity, justice, peace and hope.

PURPOSE OF POSITION:

The position supports AP manager in ensuring the focus on children’s well-being and the transformation of registered children, their families and communities and sponsors through collaborating with Development Facilitators and local sponsorship volunteers network, partners in planning and implementing sponsorship activities in the designated AP working area.

The position assists AP manager to ensure Sponsorship operations and initiatives (Sponsorship 2.0, Transformed Field Environment – TFE/ Sponsorship Single User Interface – SSUI) are well integrated and deployed within TP projects of the AP, provides technical support to DFs to ensure appropriate RC targeting which is aligned with WV’s Sponsorship minimum Programming standards.

KEY RESPONSIBILITIES:

1. Sponsorship service operations

  • Monthly/quarterly/annual plans on Sponsorship Service Operations (SSO) are made and implemented under supervision of the ADP Manager.

  • Good relations between sponsors and Registered Children (RC) are maintained through routine mailing communication between sponsors and RC.

  • Correspondences are checked for consistency and completeness as well as updated into Sponsorship Tracking Enhancement Program (Step) and mailed out to sponsor (S_SPO) or National Office (NO) as required by the Sponsorship Standards.

  • Special mailings, i.e. New Year Card, Annual Progress Report, etc are processed in a timely manner in coordination with the Sponsorship volunteer network, progress is tracked in Step and products are mailed to sponsor/Support Officer (SO) as requirements

  • Sponsor’s visits are arranged and the visit reports are made in English.

  • Gift Notifications (GN), if applicable, are handled and the “Thank You” letters are translated into English and sent to sponsor/SO in a timely manner.

  • The Support Office/ Sponsor’s requests are processed in a timely manner in accordance with SSO policies.

  • Child data and other sponsorship documents (both electronic and hard copies) as well as their relevant back-up copies are maintained systematically in a safe place.

2. Sponsorship programming and child monitoring

  • RC are selected as per the ADP’s child selection criteria which is formulated with regards to the Sponsorship Standard, national and local context.

  • The planned number of RC which is agreed with the support office is maintained by timely processing new growth, replacement and reactivation.

  • Child Histories and Child Digital Images are processed and doubled-checked before entering into Step and sending to SO via weekly data files (diskettes) and CPI transfer.

  • RCs’ data are updated into Step in a timely manner and in accordance to the Child Sponsorship Standards.

  • Child Monitoring plan is made annually in consultation with SSO Cluster officer.

  • The Child Monitoring process is maintained in accordance to the CMS.

  • At least one home visit to each registered child per year is ensured by ADP staff or sponsorship volunteers network or hamlet facilitators network;

  • The well-being status of RC is monitored, documented and reflected regularly in periodic reflections meetings of the ADP team in collaboration with other ADP staff, the sponsorship volunteers network and hamlet facilitators network other ADP staff;

  • Health, education and child protection of children in target areas of the ADP are monitored and appropriate follow-up actions are taken as part of the programme’s interventions.

  • RC, their families and communities are intentionally included in the ADP’s programming interventions, transformational development; their benefit, participation are tracked.

  • The presence and well-being related information of the RC is required to be updated into Step and a summarized report is to be submitted to ADP manager/SSO Cluster officer after each CM cycle.

  • Weekly discrepancies are researched and resolved based on advices from SSO

  • System reconciliation is performed twice per fiscal year.

3. Community awareness and training

  • The sponsorship volunteer network is established and managed at the target communes of the ADP with close coordination between schools (teachers volunteers network) and community settings (hamlet facilitators network) at village and commune levels ;

  • Orientation and training are provided to sponsorship volunteers, hamlet facilitators and other related local partners;

  • Meetings with RC’s parents and community local people are conducted semi-annually at village/commune levels, in cooperation with the sponsorship volunteer network, hamlet facilitators to raise the awareness of WV’s sponsorship, update the ADP’s programming interventions, their progress and accomplishments in community;

  • The sponsorship orientation materials (adapted with local context as possible) are distributed to all RC’s parents and non-RC’s parents;

  • In collaboration with other ADP team members, sponsorship network and National Communicator(s), stories about RC and their families documenting significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

  • In collaboration with SSO Cluster Support Staff in NO, contextualized new initiatives introduced by the Partnership Office are implemented in an effective and timely manner.

REQUIREMENT:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

  • Bachelor’s Degree in any field

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Demonstrated training and facilitation skills;

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Fair English, especially email/letters writing skills;

  • Good computer skills in Word, Excel, Powerpoint and email;

  • Experience in community development or with NGO.

  • Experience in capacity building for local stakeholders/partners.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department - World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.123)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Gyumri Area Program Sponsorship Coordinator

Gyumri Area Program Sponsorship Coordinator

LOCATION

Gyumri, Shirak marz, Armenia

DURATION

Open-ended

PURPOSE OF THE POSITION

Sponsorship Coordinator will facilitate child/ sponsor relations in the Area Program and will ensure their full compliance with World Vision International standards and policies, World Vision Armenia’s Sponsorship procedures and objectives.

MAJOR RESPONSIBILITIES

Ensure quality sponsorship operations:

  • Maintain and regularly update Area Program sponsorship database to provide accurate information on registered children, including the most vulnerable non-registered children (personal data, participation, need, etc.);

  • Ensure that all the communication/ materials received from the Country office Sponsorship Department is acknowledged and processed;

  • Contribute to the friendly relationship between Sponsors and registered children via timely and efficient correspondence processing and query responding at the Field Office Level;

  • Create and maintain up-to-date individual files for each child registered in the program, ensuring all necessary information is kept within the file;

  • Contribute to the well-being of children in target communities through case management;

  • Coordinate/facilitate sponsors’ visits to the Area Program including transportation and accommodation issues, ensure Child Visitation and Protection standards are followed accordingly, provide orientation and translation support if requested, prepare sponsor visit report;

  • Use every opportunity to integrate Sponsorship requirements with other projects and communities’ activities.

Participate in community transformation processes:

  • Plan and oversee the activities on parents’ awareness on sponsorship issues, child management standards and other requirements in the targeted communities;

  • Participate in staff meeting in the Area Program and ensure that sponsorship standards are met while designing activities;

  • Provide training to community mobilizers and local partners involved on sponsorship processes;

  • Support to the process of making Sponsorship as an Asset for children, families and community. Contribute to child empowerment through child participation and voice and to strengthen comment-led care and protection;

  • Contribute communication skills development among children using different relevant tools.

Sponsorship in programming:

  • Contribute to the need-based contextualization and implementation of Child Sponsorship programming tools (e.g. child selection criteria, registered children inclusion, Sponsorship in Programming reflection tool, Mapping, etc.) by tracking the efficiency of those tools and regularly informing the Marz Development Manager and Sponsorship Manager;

  • Pursue, facilitate and track intentional registered children involvement in program activities with provision of relevant verification materials;

  • Ensure the regular awareness raising and reflection among target community members and especially with registered children and their families;

  • Act as field level child protection point person.

REQUIRED QUALIFICATIONS

  • Higher education;

  • Experience of working in the field of public relations, community mobilization, child protection, education;

  • Good speaking and writing communication skills in English;

  • Competency in data collection and analysis combined with reporting skills;

  • Experience in utilizing spreadsheets, database programs and word processing systems;

  • Ability to apply critical thinking and reflection in daily work;

  • Ability to set priorities and follow through to completion of complex tasks;

  • Ability to build and maintain relationships with community stakeholders;

  • Ability to build collaborations for child well-being;

  • Basic project management skills;

  • Facilitation and coordination skills for child sponsorship activities and processes;

  • Good interpersonal communication skills;

  • Experience with international NGOs or other similar organizations is preferred.

  • Ability to travel locally up to 10 percent of time.

WVV AP Sponsorship Facilitator - Ba Thuoc AP

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

World Vision Child sponsorship enhances the quality of World Vision’s transformation development and public awareness ministries by providing sponsors, children, and their families and communities with a service that allows sharing of other resources, hopes and experiences in a way that it can transform both. Child sponsorship provides the majority of resources for transformational development. Therefore, Child sponsorship is a required core competency of World Vision.

Reflecting Christ’s love for children, World Vision Child sponsorship creates a special relationship between children, their families and communities, and sponsors that contribute to the transformation of all toward the wholeness of life with dignity, justice, peace and hope.

PURPOSE OF POSITION:

The position supports AP manager in ensuring the focus on children’s well-being and the transformation of registered children, their families and communities and sponsors through collaborating with Development Facilitators and local sponsorship volunteers network, partners in planning and implementing sponsorship activities in the designated AP working area.

The position assists AP manager to ensure Sponsorship operations and initiatives (Sponsorship 2.0, Transformed Field Environment – TFE/ Sponsorship Single User Interface – SSUI) are well integrated and deployed within TP projects of the AP, provides technical support to DFs to ensure appropriate RC targeting which is aligned with WV’s Sponsorship minimum Programming standards.

KEY RESPONSIBILITIES:

1. Sponsorship service operations

  • Monthly/quarterly/annual plans on Sponsorship Service Operations (SSO) are made and implemented under supervision of the ADP Manager.

  • Good relations between sponsors and Registered Children (RC) are maintained through routine mailing communication between sponsors and RC.

  • Correspondences are checked for consistency and completeness as well as updated into Sponsorship Tracking Enhancement Program (Step) and mailed out to sponsor (S_SPO) or National Office (NO) as required by the Sponsorship Standards.

  • Special mailings, i.e. New Year Card, Annual Progress Report, etc are processed in a timely manner in coordination with the Sponsorship volunteer network, progress is tracked in Step and products are mailed to sponsor/Support Officer (SO) as requirements

  • Sponsor’s visits are arranged and the visit reports are made in English.

  • Gift Notifications (GN), if applicable, are handled and the “Thank You” letters are translated into English and sent to sponsor/SO in a timely manner.

  • The Support Office/ Sponsor’s requests are processed in a timely manner in accordance with SSO policies.

  • Child data and other sponsorship documents (both electronic and hard copies) as well as their relevant back-up copies are maintained systematically in a safe place.

2. Sponsorship programming and child monitoring

  • RC are selected as per the ADP’s child selection criteria which is formulated with regards to the Sponsorship Standard, national and local context.

  • The planned number of RC which is agreed with the support office is maintained by timely processing new growth, replacement and reactivation.

  • Child Histories and Child Digital Images are processed and doubled-checked before entering into Step and sending to SO via weekly data files (diskettes) and CPI transfer.

  • RCs’ data are updated into Step in a timely manner and in accordance to the Child Sponsorship Standards.

  • Child Monitoring plan is made annually in consultation with SSO Cluster officer.

  • The Child Monitoring process is maintained in accordance to the CMS.

  • At least one home visit to each registered child per year is ensured by ADP staff or sponsorship volunteers network or hamlet facilitators network;

  • The well-being status of RC is monitored, documented and reflected regularly in periodic reflections meetings of the ADP team in collaboration with other ADP staff, the sponsorship volunteers network and hamlet facilitators network other ADP staff;

  • Health, education and child protection of children in target areas of the ADP are monitored and appropriate follow-up actions are taken as part of the programme’s interventions.

  • RC, their families and communities are intentionally included in the ADP’s programming interventions, transformational development; their benefit, participation are tracked.

  • The presence and well-being related information of the RC is required to be updated into Step and a summarized report is to be submitted to ADP manager/SSO Cluster officer after each CM cycle.

  • Weekly discrepancies are researched and resolved based on advices from SSO

  • System reconciliation is performed twice per fiscal year.

3. Community awareness and training

  • The sponsorship volunteer network is established and managed at the target communes of the ADP with close coordination between schools (teachers volunteers network) and community settings (hamlet facilitators network) at village and commune levels ;

  • Orientation and training are provided to sponsorship volunteers, hamlet facilitators and other related local partners;

  • Meetings with RC’s parents and community local people are conducted semi-annually at village/commune levels, in cooperation with the sponsorship volunteer network, hamlet facilitators to raise the awareness of WV’s sponsorship, update the ADP’s programming interventions, their progress and accomplishments in community;

  • The sponsorship orientation materials (adapted with local context as possible) are distributed to all RC’s parents and non-RC’s parents;

  • In collaboration with other ADP team members, sponsorship network and National Communicator(s), stories about RC and their families documenting significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

  • In collaboration with SSO Cluster Support Staff in NO, contextualized new initiatives introduced by the Partnership Office are implemented in an effective and timely manner.

REQUIREMENT:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

  • Bachelor’s Degree in any field

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Demonstrated training and facilitation skills;

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Fair English, especially email/letters writing skills;

  • Good computer skills in Word, Excel, Powerpoint and email;

  • Experience in community development or with NGO.

  • Experience in capacity building for local stakeholders/partners.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department - World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.123)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Director, Sponsorship Field Engagement and Support

*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:

Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .

Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.

Sponsorship Field Office Capability and Staff Capacity:

  • Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

Sponsorship Field Operations Support:

  • Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

Team Leadership & Budget Management:

  • Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

KEY RESPONSIBILITIES:

Our Promise and Partnership Sponsorship Strategy:

  • Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.

Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:

  • Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.

  • Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.

  • Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.

  • Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.

  • Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.

  • Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.

  • Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.

  • Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).

  • Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.

  • Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.

  • Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.

  • Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.

  • Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.

  • Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.

Global Registered Child Portfolio:

Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:

  • Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.

  • Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.

  • Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.

  • RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.

  • Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.

  • Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.

  • Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.

  • Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.

  • Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.

Sponsorship Field Office Capability and Staff Capacity:

  • This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

  • Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.

  • Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.

  • Implementation leadership of assigned aspects of the following capacity building training including:

  • Sponsorship Management Orientation.

  • Volunteer Basic Training.

  • Sponsorship Basic Training for Development Programming.

  • Sponsor Engagement Capacity Building

  • Other ad hoc training aimed at delivery of identified strategic and operational priorities.

  • Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.

Sponsorship Field Operations Support:

Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:

  • Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.

  • Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

  • In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).

Team Leadership & Budget Management:

Leads, coaches and mentors senior global staff responsible for the following:

  • Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.

  • Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

  • Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in international development, business administration, social work or related field.

  • Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).

  • Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.

  • Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

Preferred:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.

  • Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.

  • Flexible and willing to travel per World Vision policy.

  • 10 years of leadership experience.

  • 10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.

  • 10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.