Senior Business Analyst

*Position location: South Korea, Hong Kong or Taiwan where WVI is registered to operate.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems

Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Customer Support Team Lead

PURPOSE OF POSITION:

Customer Support Team Leads are responsible for leading and coordinating the activities of the client technology services and support area of IT. They provide Level 2 support and work with vendors on Level 3 support. They resolve complex and/or non-routine problems for internal and external customers. They provide technical leadership of the maintenance and support for all client products.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise.

They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads the project planning and requirements phase.

  • Assists management with monitoring expenses.

Service Desk:

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Oversees updates on issues to ensure client satisfaction and productivity.

  • Researches trouble issues which affect multiple clients.

  • Generates activity and status reports.

  • Reviews and approves checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

Client Technology Support:

  • Assess/analyzes the need for and implements performance upgrades to PCs including installation of new hardware or software on an individual or large-scale basis.

  • Designs and deploys client support processes.

  • Plans and schedules the installation and deployment projects.

  • Leads the planning, building, upgrading, and maintenance of client technologies.

  • Makes decisions on configuration options.

  • Participates in the design and implements equipment replacement plan.

Technical Support:

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Initiates and completes outcome investigations for problems.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

  • Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.

Security:

  • Ensures adherence to the integrity controls, regulations, and guidelines.

  • Reports exceptions and escalate as appropriate.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Oversees IT inventory for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Develops client satisfaction metrics and service procedures.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Monitors key section metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes as appropriate.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Coordinates testing with IT groups.

Training:

  • Identifies customer training needs based on common problems.

  • Provides training to less experienced technical support staff and end users on usage of software and equipment.

Documentation:

  • Develops the documentation for processes and ensures the overall scope, quality and effectiveness of the documentation continues to grow.

  • Oversees the creation and modification of documentation of issue resolutions within the Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts IT groups and management about recurring problems.

  • Communicate technical information to both technical and non-technical personnel.

  • Serves as liaison to IT Departments to complete corporate wide projects, communicate issues, concerns, and questions, and understands changing IT system requirements, changing technology, and best practices.

Business Continuity:

  • Provides input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Excellent computer skills including client services technologies and products to include workstations and mobile devices hardware and software.

  • Strong diagnostic skills and a working knowledge of current technologies.

  • Typically has 1 to 3 years of IT work experience in computer systems or support.

  • Typically requires 7 or more years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Senior Partnering Advisor

*Position location to be determined by home country of successful candidate within the GMT +/-8 time zone where WVI is registered to operate.

PURPOSE OF POSITION:

Partnering is central to World Vision’s strategy to 2030. This is a tremendous opportunity to be part of a dynamic team which will work with, primarily, World Vision country offices towards a step change in their partnering effectiveness which in turn will lead to significantly greater sustainable impact on child well-being.

The Senior Partnering Advisor’s responsibilities include technical partnering leadership to:

  • Lead the organisational development programme ‘Partner of Choice’ with specific national offices which strengthens their effectiveness to be fit-to-partner;

  • Drive effective design, monitoring, and evaluation for partnerships including developing, testing and mainstreaming new approaches and tools;

  • Lead learning and knowledge management for partnering across World Vision including external engagement role; co-facilitation of high-level partnering training; business sector engagement will be a KM focus;

  • Provide partnership brokering, facilitation, and coaching support services to a range of internal clients. This will include provision of coaching services to, for example, national directors and their senior leadership teams, leaders within regional and global teams, and Our Promise 2030 Strategic Initiative leads *.

KEY RESPONSIBILITIES:

  • Implementation of the Partner of Choice programme: Work with National Directors (and their senior leaders) to prioritise partnering capacity strengthening interventions. Facilitate assessment and planning workshops, deliver partnering training workshops and provide on-going coaching to key staff.

  • Lead technical development and mainstreaming across the organisation of partnering tools and metrics with a specific focus on DME and generating greater return on investment on World Vision’s partnerships (e.g. via introduction of new Collaborative Advantage Model)

  • Lead learning and knowledge management for partnering through the Partnering Community of Practice and engage externally to represent World Vision’s partnering and present at high level UN event).

  • Provision of partnering brokering, training, and coaching services to regional and global leaders.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Appropriate postgraduate qualifications in a relevant discipline eg international development.

  • Minimum of 5 years of knowledge and experience of multi-stakeholder partnerships.

  • Strong understanding of DME, (ideally applied to partnerships).

  • Strong organisational capacity building.

  • Experience in facilitating adult education, and blended learning systems.

  • Excellent resource development, presentation skills; able to effectively communicate concepts and actions in a clear and persuasive manner across a range of cultures and organizational levels.

  • Ability to interact and effectively manage relationships with colleagues across cultures and organizations.

  • Effective in motivating and influencing; leads by example exhibiting integrity, humility and transparency.

  • Fully Fluent: English. Second language preferred.

  • At least 5 years’ experience working in the area of international development with full understanding and practice of a range of different civil society partnering situations including some multi-stakeholder, multi-sectoral partnerships.

  • Experience working in capacity building with civil society networks and significant exposure to a large multi-faceted organisation comparable to World Vision.

  • At least 5 years’ experience working in diverse community development contexts.

  • Partnership Brokers Association accreditation or equivalent.

Preferred:

  • Knowledge of humanitarian sector.

  • Experience of church-based / Christian social action networks.

  • Technical understanding of drivers of sustainability (especially Ownership, Multi-stakeholder Partnering, Social Accountability).

  • Strong analytical, organizational, coordination, planning, facilitation skills.

  • Strong negotiation, decision making and problem solving skills.

  • Strategic thinking and analytical skills (specifically linked to DME).

  • Understand financial management and resource allocation.

  • Demonstrated collaboration & team building skills.

  • Effective relationship management skills; ability to influence without having authority.

  • Excellent oral and written English communication skills.

  • A mature and committed Christian.

  • Ability to structure and manage one’s own work.

  • Ability to facilitate discussion with senior colleagues, such as Senior Leadership Team and Board members as well as appropriate peers from other organisations and sectors.

  • Ability to build strong relationship with all partners from internal and external organization.

  • Ability to capture strategic and high-level components in all kinds of conversation and dialogue and actions.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • Ability to work effectively virtually is a key requirement.

Regional IT Operations Lead

PURPOSE OF POSITION:

The IT Manager III role is responsible for managing and maintaining global IT processes and standards relevant to their area. They manage one or more IT processes within one functional area and provide services to one or more global field office locations.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Finance Analyst – Global Field Finance

PURPOSE OF POSITION:

This position is primarily responsible for providing financial analysis, review, monitoring and support to Global Field Finance, covering 6 Regions across the world and 65 National Offices.

KEY RESPONSIBILITIES:

Financial Analysis & Scorecard:

  • Provide financial analysis and reporting to the Global Field Finance Team.

Financial Analysis & Risk Mitigation:

  • In collaboration with other Global Finance leaders, improve mechanism to mitigate high financial risk areas.

Incident Management:

  • Provide administrative support and reporting for Integrated Incident Management System (IIMS).

Knowledge Management:

  • Maintain accuracy and update the contents of the Global Field Finance site on WV Central as well as Lotus Notes Regional Finance groups.

Other Activities:

  • Perform other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's or University Degree in Accounting.

  • Has an extensive knowledge and experience in all areas of finance and accounting.

  • Advanced MS Excel skills.

  • Excellent multi-tasking and organization aptitudes.

  • Strong interpersonal, as well as written and verbal communication skills in English.

  • Must be able to perform at a high level of confidentiality.

  • Strong analytical and critical thinking skills to identify problems and develop innovative solutions.

  • Minimum 3-5 years of experience preferably in an international NGO environment, multilateral organization or the like.

  • Minimum of 6-months experience working or supporting teams off-shore.

  • Can thrive in a multi-cultural, geographically dispersed work environment.

  • Able to work with several functional managers or stakeholders.

  • Fluent in general and business English language - written and verbal.

Preferred Skills, Knowledge and Experience:

  • Strong Financial Systems/Financial Reporting competency and experience with business intelligence software (e.g. Sunsystem and Vision report writer or any equivalent accounting softwares and reporting tools).

  • Proficiency using Microsoft Word, Powerpoint and Power BI; and the ability to quickly learn and use new tools and software for data extraction and analysis.

  • Skilled in preparing complex management reports on a timely basis.

  • Certified Public Accountant (preferred but not required).

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Customer Support Analyst III

PURPOSE OF POSITION:

Individuals in the Customer Support Analyst III role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support, and assisting with leading and coordinating the activities of the client technology services and support area of IT. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Assists with leading the project planning and requirements phase.

  • Provides input during project planning and requirements phase.

Service Desk:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Assists with overseeing updates on issues to ensure client satisfaction and productivity.

  • Researches trouble issues which affect multiple clients.

  • Generates activity and status reports.

  • Provides the user access service.

  • Reviews checklists and scripts and assists with approval.

  • Works with vendor technical support personnel on solutions for clients.

Client Technology Support:

  • Assists with the assessment and analysis of the need for, and with implementing performance upgrades to PCs including installation of new hardware or software on an individual or large-scale basis.

  • Assists with designing and deploying client support processes.

  • Assist with leading the planning, building, upgrading, and maintenance of client technologies.

  • Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.

  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Updates configuration management tools.

  • Develops and documents procedures for performing configuration changes, updates and upgrades.

  • Provides on-going support of client technology.

Technical Support:

  • Assists with diagnosing and resolving client workstation and mobile device hardware and software issues.

  • Assists with outcome investigations for problems.

  • Engages the hardware vendors on issues to remedy issues or escalates for support.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software.

Security:

  • Assists with ensuring adherence to the integrity of controls, regulations and guidelines.

  • Reviews operation processes to ensure consistent approval and compliance.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Assists with overseeing IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Assists with developing client satisfaction metrics and service procedures.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Tracks performance metrics.

  • Assists with monitoring of key section metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes as appropriate.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Assists with coordination of testing with IT Groups

  • Participates in integration and user acceptance testing.

Training:

  • Trains co-workers on new or existing functionality or services.

  • Identifies customer training needs based on common problems.

  • May provide training to less experienced technical support staff and end users on usage of software and equipment.

Documentation:

  • Assists with developing the documentation processes and ensuring the overall scope, quality and effectiveness of the documentation continues to grow

  • Develops and delivers documentation to ensure appropriate end-user support.

  • Assists with overseeing the creation and modification of documentation of issue resolutions within the Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts team members about recurring problems.

  • Assists with alerting IT groups and management about recurring problems

  • Communicates technical information to both technical and non-technical personnel.

Business Continuity:

  • May provide input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

  • Typically requires 6-7 years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally, as necessary.

Business Analyst - Sponsorship

PURPOSE OF POSITION:

Provide technical support and coordination for the continued improvement of Sponsorship business functions with a special emphasis on analyzing and developing shared services and other efficiency opportunities across sponsorship applications. Review, manage, and translate requests from the field and support office perspective and work in close coordination with IT to provide recommendations and requirements that best serve end-to-end user and ministry needs.

Be involved in all phases of the requirements gathering, design, development, testing and implementation of solutions which may cross multiple functions of the business.

The Sponsorship Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements

  • Participates in short and long-term planning to improve processes.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides guidance on escalation and recommends appropriate resolution and action.

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business unite.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and technical process improvement experience.

  • Experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Certification in process improvement and/or project management an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Faith & Development Director - VisionFund International

Preferred location: Monrovia, USA. Other locations to be determined by home country of successful candidate within a jurisdiction (US state or country) where VFI/WVI is registered to operate.

PURPOSE OF POSITION:

The VisionFund network of microfinance institutions is part of World Vision. The position of Faith & Development (F&D) Director must “promote the World Vision Way”. This will be achieved by seeking to integrate our Christian faith and identity throughout VisionFund’s work with boldness and humility by:

  • Setting strategic knowledge management priorities in faith & development to ensure that faith & development knowledge is leveraged as a strategic asset to enhance impact.

  • Lead in the creation of resources (reflecting global branding, communication and F&D priorities) that will influence and deepen all staffs understanding of WV’s Christian identity and how it informs our approach to work and delivery of financial services.

  • Championing, modelling and supporting the living out of WV’s faith and calling through equipping of leaders and staff including staff of different faiths; reflect denominational diversity and other-faith sensitivities, where appropriate.

  • Ensuring VF members of staff live out our Christian faith in all we do as reflected in strategy, ministry and organisational practices.

  • Ensuring our Christian faith informs and supports the delivery of quality financial services and non-financial services (e.g. training of clients), and external engagement in delivering VisionFund’s mission mandates and impact of faith.

The role requires influence and must lead, guide and initiate processes for positioning VisionFund as a leading Christian network of MFIs through, firstly, working with World Vision and then other partners.

The role must develop staff capacity for faith and development through the creation of a pool of F&D talent and promote their continuous development in all areas related to F&D.

The role must create spiritually nurturing environments that enable staff and leaders to successfully live out their vocational call and WV’s mission through providing guidance, pastoral support and fostering an environment of prayer.

The role will keep VisionFund’s commitment to wise stewardship in the forefront of the organisation’s decision-making.

Some of the key measures of success in this role will be:

  • Greater alignment and capacity to live out our faith in alignment to the Partnership’s Global Strategy 2030 contextualised to various ministry and organisational practices in the network.

  • Evidence of integration of our Christian faith and its impact in the way we deliver financial and non-financial services in the MFIs. Non-financial services extends to the way in which we work with clients, their families and communities.

  • That VisionFund is recognised as a distinctive Christian microfinance network within the microfinance sector.

KEY RESPONSIBILITIES:

Promote our Christian identity and encourage staff to live out our faith with boldness and humility:

  • Guiding the network in the process of affirming and communicating our Christian identity, vision, mission and core values with appropriate boldness and sensitivity in various faith/cultural contexts, staff life and operational processes institutions (MFI) country offices.

  • Provide guidance to the network on issues related to faith and development contributing to realisation of VisionFund International strategies and the operational plans of the MFIs.

  • Develop a VisionFund Community of Practice (CoP) or network of practitioners/coordinators among the MFIs in order to provide learning and exchange of information that empowers MFI Faith & Development Coordinators for achieving impact.

  • Support MFI Faith & Development Coordinators in developing assessment and monitoring indicators and tools that ensure F&D alignment and impact, and also draw on lessons learned for sharing in the network.

  • Provide guidance to MFI leadership to effectively represent VisionFund as the largest Christian network of microfinance institutions.

Lead, guide and initiate processes for positioning VisionFund as a distinctive Christian network of MFIs through working with World Vision and other partners:

  • Firstly, align VisionFund to World Vision’s church partnership strategy and provide guidance and opportunities for the development, strengthening and implementation of church partnerships strategies/action plans.

  • Initiate and develop new church partnerships in those countries where VF works but WV does not have a presence and also in places where the MFI is working outside of WV areas of operations.

  • Lead the formulation of a VisionFund strategy/action plan for collaboration with different faith-based organisations and provide guidance and opportunities for the development, strengthening and implementation of faith-based collaborations.

Develop staff capacity for F&D:

  • Create space for developing, sharing, celebrating and learning from successful/emerging F&D models/innovations internationally, regionally and at a country level.

  • Work with Global Centre and MFIs to create a pool of F&D talent and promote their continuous development in all areas related to F&D.

  • Provide advice for identifying and developing resources that help GC/MFIs strengthen their staff and leadership’s understanding and integration of WV’s Christian identity in their work.

Driving the culture of wise stewardship and ensuring the network is aligned to WV’s Faith & Development strategy:

  • Coordinate relevant faith and development projects/programs ensuring good stewardship of financial and staff resources; guide and train the VisionFund network (Global Centre and MFIs) on the same.

  • Lead the formulation, execution and evaluation process of the faith and development strategy/plans, ensuring continued alignment to the WV Global strategies and global trends.

  • Ensure MFI faith and development strategies/plans are continuously aligned to WV Global strategies and global trends.

  • Ensure that the legal context, security context and People & Culture practices are taken into consideration when designing F&D approaches and activities.

  • Manage and oversee budget for F&D.

KNOWLEDGE, SKILLS & ABILITIES:

  • Education at a minimum of Bachelor degree level (ideally in Theology or Development Studies).

  • A proven strategic thinker who has demonstrated management capabilities.

  • Computer literacy; strong computer skills including Word, Excel, PowerPoint.

  • Excellent interpersonal skills and cross-cultural sensitivity.

  • Commitment and ability to develop others.

  • More than 10 years’ work experience including experience in a management role.

  • More than 5 years’ experience working in a church or other Christian faith community, demonstrating spiritual leadership to others, a prayerful approach to work and a commitment to own spiritual development and discernment.

  • Experience working in the development sector (e.g. NGO or missionary work) – with microfinance, banking or other business experience as an added advantage.

  • Demonstrates Christ-centred life and work attitude/approach that speaks to a deep and personal commitment to Christ.

  • Demonstrated ability to work sensitively and effectively with people from different church backgrounds and cultural contexts and nationalities, and also with people of different faiths or those who may profess to have no belief system.

  • Understanding and being sensitive to the legal frameworks in contexts where we operate.

  • Excellent training and coaching skills and ability to develop own training methods and materials.

  • Strong interpersonal, diplomatic and negotiating skills, ability to influence and exercise discretion.

  • A proven track record of building external relationships and negotiating mutually beneficial partnerships.

  • Fluency and excellent communications skills in both English and Spanish. Must be able to deliver training and develop training materials in both languages.

Preferred Skills, Knowledge and Experience:

  • Experience working as a Pastor or church leader in an international set up or interdenominational church, or in business but carrying on doing pastoral duties, will be an added advantage.

  • Strong understanding and application of theology, missiology and diversity of church and faith traditions.

  • Capacity to work with diversity of theological beliefs and proven ability to influence for a transformational change.

  • Advanced skills in adult learning styles, and instructional and curriculum design.

  • A masters degree (e.g. MBA) will be an added advantage for proven strategic thinking.

  • Ability to work in French will be an added advantage (in addition to the requirement for fluency in English and Spanish).

  • Ecumenical vision and proven ability to work respectfully with various Christians traditions.

  • Preferable to have proven ability to communicate, influence and train at a senior level with leaders of businesses including Boards of Directors.

  • Proven outstanding coordination skills, with ability to handle multiple activities concurrently, work under pressure, and meet tight deadlines.

  • Proven ability to participate effectively in a virtual team while ensuring achievement of team objectives.

  • Experience/knowledge of microfinance.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time, including to insecure environments sometimes.

Accounts Payable Clerk.

Position: Accounts Payable Clerk

PURPOSE OF POSITION

The Accounts Payable Clerk is responsible for the invoice processing; including entry of invoices, validation and exceptions management. Likewise, the AP Clerk is also accountable for the problems resolution and any other inquiry related to invoicing matters. Audit and review expense reports thru Concur tool.

MAJOR RESPONSIBILITIES

Performs Invoice booking

Manage records, including retention, tracking and reporting for tax purposes

Monitor and execute internal control procedures

Provide audit support specific to Accounts Payable

Support the GPO Direct charges email account

Execute the Expense report Audit through Concur

Assist customers with AP related questions

KNOWLEDGE, SKILLS AND ABILITIES

Bachelor´s Degree, preferably in Accounting or Finance, with 1 year of related professional experience, or equivalent combination of education and experience.

Proficient in using accounting and financial systems

Knowledge of Microsoft Office suite

Experience in interfacing with business customers in resolving processing invoices and expense reports

Good written and verbal Spanish language skills

English: 80%

Excellent customer service skills

National Director - World Vision Colombia

PURPOSE OF POSITION:

Strategically lead, develop and direct the implementation of all aspects of World Vision Colombia Ministry as an effective member of the Partnership in line with Twin Citizenship principles to ensure high Ministry quality and high impact in the field; be accountable for all of aspects of WV’s work in the country.

Ensure that WV Colombia ministry is directly contributing to the well-being and integral protection of children including their rights, protection and participation, within their families and communities and stays relevant to impact.

Ensure organizational sustainability by providing leadership, strategic direction and support in the implementation of the National Strategy (AF19 – AF21) that contributes to increase the impact, positioning and sustainability of the Ministry, the organizational effectiveness and to strengthen the organizational identity and culture.

Establishment and maintenance of collaborative partnerships between WV Colombia and donors, partners, all tiers of government, churches, Faith Based Organizations and other non-governmental organizations.

Observe and maintain as a referent World Vision core documents (Vision, Mission, Statement of Faith, Core Values and Covenant of Partnership) and demonstrate a spiritual life of quality that is an example to others.

KEY RESPONSIBILITIES:

Lead increase and diversification of the Funding Portfolio for self-sustainability with emphasis in social marketing, local fund raising through individual donations, funds from private sector, government, foundations and multilateral organizations:

  • Influence donors using creative approaches to motivate them to get involved in support of World Vision Colombia Ministry.

  • Implement the vision for grants acquisition and manage them within the NO, ensure that grants are strategically aligned to NO priorities and consider the competitive landscape.

  • Strengthen the integration and alignment of marketing and programming for coordinated design and promotion of products and programmes.

  • Maintain the implementation of long term and short term programs that create new opportunities for acquisition, retention and transformation of diverse set of donors.

  • Strengthen digital technologies approach for fundraising.

Create and strengthen external relations with Christian leaders, private sector, government, NGOs and civil society to promote children protection and development in Colombia and for fulfilment of WV strategic mandates:

  • Build proactive external relationship with church leaders, local government leaders, donors, private corporations for the following purposes:

  • Advocacy agenda - promote integral well-being and protection with tenderness of childhood, through the incidence on public politics that impact the childhood.

  • Institutional relations for acquisition of resources.

  • Enable and support programmes in the country by government agencies at all levels.

  • Media relations; ensure that WV and Child Well-Being and protection agenda are promoted appropriately.

  • Acquisition and cultivation of key partners.

Ensure advocacy towards the protection of children and the promotion of their rights:

  • Represent World Vision Colombia engage and build strategic alliances with the government ministries, WV advisory council, major donor agencies, WV Partnership, non-governmental agencies, churches, Faith Based Organizations and media.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context in favor of children.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds.

  • Identify new opportunities and forge alliances that lead to optimization of the resources.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Represent World Vision Colombia engage and build strategic alliances with the government ministries, WV advisory council, major donor agencies, WV Partnership, non-governmental agencies, churches, Faith Based Organizations and media.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context in favor of children.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds.

  • Identify new opportunities and forge alliances that lead to optimization of the resources.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Collaborate and build coalitions to catalyze movements for children’s well-being and protection, locally and globally.

  • Influence national strategic mandates and priorities with global priorities for child well-being and protection.

  • Ensure that the NO functions in a contextualized, complementary, sensitive and cohesive manner.

  • Ensure programming implementation and quality through schools in WV Colombia prioritized regions and neighborhoods.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Collaborate and build coalitions to catalyze movements for children’s well-being and protection, locally and globally.

  • Influence national strategic mandates and priorities with global priorities for child well-being and protection.

  • Ensure that the NO functions in a contextualized, complementary, sensitive and cohesive manner.

  • Ensure programming implementation and quality through schools in WV Colombia prioritized regions and neighborhoods.

Ensure Operational Leadership and Stewardship Excellence:

  • Ensure that World Vision Colombia operations provide relevant impact in the country and region.

  • Lead the development and execution of the country strategy through programme approaches and operating plans with clear, measurable short-term and long-term targets.

  • Ensure country strategy is aligned with WV global strategic priorities and expectations agreed with the Advisor Council.

  • Ensure organizational sustainability by ongoing predictive success planning (funding, Ministry, organizational development, leadership pipeline, leadership development).

  • Ensure implementation and compliance to Partnership Performance Management Standards and Principles, while seeking to implement Performance Management guidelines on a reasonable level.

  • Ensure excellent standards in the management of the human, financial, capital and technical resources of the organization, which includes inspiring and setting high standards of work and clear performance indicators and accountability

  • to stakeholders.

  • Ensure organizational compliance to the country Government standards and laws for WV operations in the country.

Lead the strengthening of organizational Leadership and Organizational Culture based on organizational identity and partnership strategy:

  • Promote WV’s Vision, Mission, Core Values and key Partnership Standards and Practices among the staff and partners and ensure these are the core foundation of World Vision Colombia strategies and work.

  • Be model of a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships, and provide spiritual guidance to staff by the WV Vision, Mission and Core Values.

  • Inspire staff to support Christian identity, commitments and witness.

  • Promote a culture of innovation and agility in order to respond timely to external challenges and expectations and ensure relevance.

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Build organizational culture, which leverages respect, value and promotes gender, age and ethnic diversity.

  • Build and promote an organizational culture that is sustainable for growth and high performance.

  • Contribute to the global pool of workforce of WV Partnership by sourcing, recruiting or building committed, competent talents from within the country.

Practice Twin Citizenship in negotiations, events and activities of the partnership:

  • Act as a Twin Citizen and global leader ensuring that National Office participates in global processes and decisions and allocates resources and talent where most needed, Partnership wide.

  • Source best practices and strategic services available Partnership wide, be aware of, and apply relevant innovative approaches.

  • Support the Chair of the WV Colombia Advisor Council in coordinating Council meetings, and in maintaining a pool of contacts from which to draw future Council members.

  • Support Advisor Council Chair and AC members in succession plans.

Position and represent WV Colombia branding as a Christian organization with emphasis in Children protection and promotion:

  • Strategically position WV Colombia as a credible and trustworthy national and global partner.

  • Ensure WV is positioned as a leading NGO in promoting the well-being and integral protection of the most vulnerable children within the country context to enhance public and stakeholders confidence and trust.

  • Ensure that the WV brand is respected within the country and is consistently modeled in staff conduct and throughout office operations.

Lead change management in WV Colombia ensuring clarity of vision, disciplined execution, staff commitment and high performance:

  • Practice an adaptive leadership open to collaborative analysis and addressing challenges and conflicts timely.

  • Ensure timely, effective and appropriate organizational internal communications strategy in WV Colombia, and when needed ensuring to be the one who communicates purpose and vision of change timely and constantly to all staff and teams.

  • Ensure formation to the leadership team so they can face change and have management capacities.

  • Establish an intentional approach to change management through a strategy or plan.

Ensure organizational sustainability by leading and Managing WV Colombia team in a way that facilitates a high performance culture, open trustworthy relationships and integrity:

  • Establish and ensure a collaborative working environment across areas and teams.

  • Lead and prepare others for taking decisions and lead organizational processes in order to ensure and promote organizational agility.

  • Build sustainability through the growth and development of staff and leadership capability and effective organizational succession planning for all leadership roles including the National Director and Senior Leadership Team.

  • Inspire, motivate, accompany and develop the Senior Leadership Team.

Lead overall financial integrity with emphasis in financial management and operations, risk management and response to audits and peer reviews:

  • Ensure effective stewardship and accountability of WV and other donor resources, finances and people.

  • Ensure efficient and effective organizational practices, which result in successful financial and operational audit rating.

  • Promote and model high level of transparency, integrity and zero tolerance to fraud.

  • Ensure the office compliance to local legal requirements and standards.

  • Represent World Vision Colombia in courts, if required.

  • Provide direction for integrating private and public funds to maximize results and respond to community needs in most effective and efficient way.

  • Have overall responsibility for assessment of risks and the development of risk management planning to mitigate risks to NO operations, staff, assets and programmes.

  • Maintain complete accountability to the Advisory Council and Regional leadership on the management of risks facing the organization.

Humanitarian Emergency Affairs (HEA):

  • Maintain the capacity to respond to natural and man-made emergencies in coordination with the HEA team.

  • Collaborate with HEA Regional Director in determining the appropriate level of emergency response in country.

  • Oversee relief efforts, as and when they arise and work in partnership with HEA response teams. Build in-country relief response capacity to ensure adequate disaster mitigation, management and response.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum Qualification required: Master’s degree in Management, Social Sciences or equivalent.

  • Experience: At least 8 years senior management experience, including 5 years in a proven Marketing and Business development role with ambitious and challenging targets, and proven experience in the social sector.

  • Essential capabilities, skills and experience for the new National Director.

  • Proven Leadership, Management and Team Development skills.

  • Proven experience and knowledge in marketing and fundraising.

  • Work experience with Advisory Councils and Directive Boards.

  • Management skills in the areas of strategy & planning, financial management, risk management, people development and management, and management of organizational processes focusing on results delivery.

  • Ability to make decisions and work under pressure in uncertainty complex contexts.

  • Ability to maintain effective work relationships with all levels of staff, board and other stakeholders; additionally, ability of external relationship and networking.

  • Ability to communicate and negotiate with key internal and external stakeholders at a national and international level.

  • Familiar with current donor trends, both private and public.

  • Proficient English and Spanish is required.

  • Comprehension of Colombia country context and culture.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • Work environment: Office-based with frequent travel.

  • On call: 100%

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