Operations & Response Director, WV Afghanistan

International Role - Yes
1-2 Years

*Please submit your CV in English.


Ensures a timely, efficient, appropriate and effective response to meet humanitarian needs.

The Operations & Response Director provides overall humanitarian leadership to the operations team in WV Afghanistan (WVA). He/she has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. As a member of the Senior Leadership Team, the Operations & Response Director is responsible to foster an enabling environment to support World Vision’s strategic priorities

and imperatives and develop and operationalize systems that promote integration and ensure timely, effective implementation of the program’s portfolio of projects in pursuit of Child Well-Being. The Operations & Rsponse Director shall oversee the implementation of systems, infrastructure, and capacity building to address core security requirements and staff care and spearhead external engagement in order to position the organisation to sustain and grow and to influence and promote coordination with key stakeholders. The operations director shall oversee the implementation of consortia in coordination with the National Director.


Ensure Operational Effectiveness:

  • Support the National director and extensively engage in Strategy Development process together with the members of the senior leadership team.

  • Provide strategic and operational oversight of the programs portfolio, ensuring mechanisms and tools are in place for effective/accountable implementation of projects (end on time, on target, and within budget).

  • Ensure programs have the necessary resources and competencies to live out WV’s Christian faith with boldness and humility through programme choices and through clear, appropriate communication with external stakeholders.

  • Develop a culture of excellence with regards to the planning and implementation of projects, including periodic and targeted reviews of challenging projects to ensure completion and optimum expenditure rates.

  • Develop and communicate National Office systems, guidelines, and strategic initiatives.

  • Ensure effective support mechanisms are in place to facilitate the Program strategic initiatives in the area of child welfare and protection, livelihood, WASH, education.

  • Ensure effective support mechanisms are in place to enable programmes to identify, include, and benefit the most vulnerable children, and report their impact on these children.

  • Manage the implementation of consortiums in coordination with National Director.

  • Foster a culture of trust and mutual respect with the aim of empowering staff to take on more responsibility.

Foster Operational and Programmatic Planning and Implementation:

  • Ensure there are clear strategies and annual operation plans for Operations and Support Functions based on the WV Afghanistan strategy and operational plan. Facilitate and be accountable for the execution and monitoring of strategies and annual operation plans.

  • Spearhead portfolio growth, developing strategic relationships, operationalizing growth opportunities, and developing proposals in coordination with program, support services including security, finance, P&C and supply chain, MEAL and other key functional stakeholders.

  • Successfully contribute towards implementation of the programs and WVA Strategy, particularly focusing on the establishment and implementation of integrated plans, meeting the needs of portfolio contexts and donors.

  • Champion integration, ensuring strategic priorities support WVA strategy.

  • Develop and implement effective systems for strategic and adaptive management, ensuring operational plans are in place and programs are able to make necessary adjustments to plans and budgets during implementation, in the interest of continuous improvement.

  • Ensure program plans include clear strategies to strengthen the sustainability of outcomes.

  • Champion key humanitarian standards and sector standards in the National Office and at the field level.

  • With the other members of the senior leadership team provide leadership in strategy formulation, and align WVA Strategy to local context and local development realities.

  • Cultivate an atmosphere of trust for the creation and delivery of high quality, effective, and accountable programming.

  • Lead/manage response-level Programs and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared

  • Review and submit partnership program reports.

  • Ensure internal response coordination & information-sharing mechanisms are functioning.

Foster Internal and External humanitarian Engagement:

  • Represent World Vision at appropriate national government level, UN/NGO/donor meetings, HCT, INGO forum, joint agency assessments, and task forces, as required.

  • Ensure WVA Afghanistan is represented at relevant technical and humanitarian coordination mechanisms.

  • In conjunction with partners, effectively advocate for adequate financing of the response, protection of civilians, changes in standards, policies based on insights and demands from targeted communities.

  • Represent the response in internal coordination mechanisms such as partnership executive team, partnership coordination team and advocacy response group.

  • Promote information-sharing mechanism and internal stakeholder engagement to encourage cross-functional coordination amongst all functions and field operations and actively address issues that affect revenue acquisition and project success.

  • Strengthen awareness of WVA Program both within and outside of the WV Partnership.

  • Develop strategic networks enabling World Vision to leverage a collective voice in favour of children and families, communities, and partners.

  • Ensure representation of WV’s strategic pillars with government and partners.

  • Foster a spirit of engagement with other agencies to promote better coordination, joint action, and partnership.

Foster Risk and Compliance Culture:

  • Ensure business continuity through an integrated risk management approach, including security, financial, operational and reputation risks by developing contingency plans and scenarios.

  • Ensure all organisational policies, procedures, and compliance regulations are in place, understood, and followed.

  • Ensure awareness of donor and Support Office requirements, including the timely preparation and submission of quality narrative and financial reports.

  • Ensure that audit reports are responded to and recommendations implemented within approved / agreed timeframes.

  • Lead the identification and resolution of challenges which impact audit compliance and/or contribute to risk.

  • Cultivate an atmosphere of good stewardship, accountable ministry, and diligent compliance with internal and donor-imposed processes.

Response Management:

  • Lead the NO in disaster management self-assessment, complete the NO DM score card and support implementation of the DM capacity building action plan.

  • Lead the NO Disaster declaration and coordinate the same with other WV entities (MEER, DM and SOs).

  • Lead the development of the key response documents, such as Response Intent, Response Plan, etc.

  • Lead WVA initiatives in Disaster Management capacity building in line with the Disaster Management Systems and Emergency Management Systems.

  • Ensure operational coordination within the response team and with wider WVA programs, including operations team, programs, security and support functions.

  • Lead coordination with other humanitarian actors, including the government, WFP, OCHA, donors and peer organizations in conjunction with key WVA staff.

  • Directly manage the HEA focal point and any other response staff.

  • Ensure mechanisms are established to identify, document, & share lessons learned with Partnership.

  • Ensure previous response learnings from global learning are reviewed and used in program design.

  • Ensure that accessible and user friendly community accountability mechanisms are established and functioning.

  • Encourage the incorporation of best practices and innovations in program design.

People Management and Capacity Building:

  • Promote high team morale, especially within highly stressful fragile contexts and environments.

  • Ensure quality staff are attracted, retained, and developed to effectively work within a fragile context.

  • Ensure there are clear and deliberate retention plans specific to individual staff members and succession plans in place.

  • Effectively line manage and coach Zonal and Project Managers, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making and management approaches, as well as ensuring staff care measures are in place and followed.

  • Champion performance management mechanisms, ensuring full participation and quality results to promote staff engagement and a culture of excellence.

  • Promote WV Christian identity and values in working environment and lead by example.

  • Lead or participate in spiritual sessions of prayer and biblical reflection with staff .

  • To be committed to actively working and living in accordance with WV’s Mission, Values and Christian beliefs.

  • Cultivate an atmosphere of staff empowerment and motivation leading to active participation in programme initiatives, lead by example, and actively engage with all staff.

Ensure Safe and Secure Working Environment:

  • Ensure security and risk mitigation measures are in place and in use.

  • Ensure adherence to Core Security Requirements.

  • Ensure that staff have the necessary tools to complete the tasks as assigned to them, including, but not limited to, communications tools such as telephones, radios, and internet access.

  • Lead the timely implementation of security recommendations.

  • Promote a culture of security awareness and risk reduction amongst staff.

  • Ensure that all response staff are trained, aware of, oriented on, sign and live by WVI safeguarding policy and protocols.

  • Monitor and ensure full compliance with the partnership Safeguarding Standards & Policies and continually update NO Leadership on emerging issues.


  • Carry out additional responsibilities as assigned by the National Director.

  • Foster a framework for the development and practice of interfaith initiatives amongst staff.

  • Be part of and contribute to the effectiveness of the senior leadership team.


  • Leadership and senior management experience in a complex global organisation. Minimum of 10 years operational and management experience in the humanitarian sector, including at field level in major emergency response.

  • Extensive knowledge of the international humanitarian sector (including standards, systems and actors) and strong track record of relationships and external engagement in the sector.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk.

  • Experience in complex/protracted emergencies, recovery operations, and fragile contexts as applicable.

  • Proven ability to manage a large and diverse programme portfolio with multiple donors.

  • Familiarity with EU, USAID/OFDA, DFID, WFP, UNICEF and other grant compliance and procedures.

  • Experience in Disaster management at leadership and implementation level.

  • Capacity to provide solid leadership within fragile and complex contexts.

  • Ability to be agile and possesses strong decision-making skills.

  • Possesses strong problem-solving skills and is a proactive problem solver who is able to unravel and solve multiple complex challenges in an agile and efficient manner.

  • Must possess knowledge of humanitarian industry, including Sphere standards, HAP, NGO Code of Conduct, and Humanitarian Charter.

  • Must possess experience in staff security, safety management, and staff care within a complex, insecure, and fragile environment.

  • Must have experience in programme design, monitoring, and evaluation in complex contexts.

  • Proven financial, logistical, and procurement management skills.

  • Strong ability to work with various partners, local authorities, local organisations, and NGOs to develop and maintain positive external relationships.

  • High emotional intelligence and rooted in Christian values.

  • Advanced degree in Developmental Studies, Public Policy, International Relations, Business Management, or any relevant Social Sciences and/or 8+ years of experience in emergency response, development programming, and/or fragile contexts.

  • English (fluent written and verbal abilities).


  • Very strong organizational, management and negotiation skills.

  • Demonstrates well-developed interpersonal skills.

  • Must possess sound people management skills and effective cross-cultural / pluralistic context capabilities.

  • Excellent communication skills, both verbal and written, with computer proficiency.

  • Must adhere to pre-determined security standards.

  • Ensures gender perspective in the scope of work.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally 50% of the time.