Program Support Director, WV Afghanistan

International Role - Yes
1-2 Years

*Please submit your CV in English.


To provide strategic leadership to the Supply Chain Management (SCM), IT and Administrative Services functions and to ensure that these functions have strategies, systems and skills to support the operations of the WV Afghanistan (WVA) in a timely, technologically-sound, professional and cost-effective manner. Ensure policies, protocols and processes involving the above services are effectively developed, implemented, maintained, reviewed and updated.



  • Serve as a strategic partner to senior management by integrating of support functions in the organization’s overall mission and WVA operational strategy.

  • Lead the development, implementation and or review of strategies and systems for each department/unit to ensure they are aligned to set standards, responsive to internal and external customers and cost effective.

  • Work with functional lead to develop, implement and review the operating plans and budgets for the Division and support other Divisions and projects/programs to prepare their own budgets relating to SCM, IT and Administrative Services.


  • Provide line management to the functional leads of Supply Chain Management, Information Technology and Administrative Services.

  • Mentor, coach and develop the capacity of Functional Leaders under the Division into competent, accountable and high performance teams.


  • Review and evaluate the effectiveness of Support functions on annual basis.

  • Monitor support services to ensure optimum client service and satisfaction, including liaising with all functions outside support unit, for required support.

  • Coordinate with functional leads implementation of necessary changes.

  • Take appropriate action to address internal and external audit results and recommendations as they relate to the Support Functions.

  • In cooperation with all other functional directors make sure necessary policies and procedures are in place and monitoring system is in place.

  • Monitor and supervise all aspects of program support to ensure compliance with strategy, organization rules, regulations, policies, and standards of accountability, ethics and integrity and achievement of results.

  • Constantly monitor and analyses the operating environment to identify potential risks and take action/refer critical issues for intervention to ensure delivery of results.

  • Closely liaise with the Zonal Managers in order to troubleshoot any issues that might cause interruption in the support services management.


  • Master’s Degree in Business administration, Supply Chain/ Logistics Management, Project Management or Finance and/ or any professional / postgraduate qualification in the relevant field .

  • Substantial knowledge of country legislative framework at all levels.

  • Ability to form and maintain solid relationships with wide range of different stakeholders, partners, co-workers.

  • Evidence of high level written and spoken English language abilities.

  • Computer literate in Microsoft Office applications, Lotus Notes or similar database, email and internet programs. Experience using computers for a variety of tasks.

  • Minimum of 3 years of experience s in middle or senior management in World Vision or comparable organization.

  • Experience in Leadership role within the core strategic team.

  • Demonstrated ability in financial management skills.

Preferred Skills, Knowledge and Experience:

  • Good interpersonal, organizational and time management skills. Able to manage multiple tasks and meet deadlines.

  • Ability to maintain performance expectations in a continues changing environments.

  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Ability to solve complex problems and to exercise independent judgment.

  • Active listening.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.