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National Director, West Balkans


*Position to be located in Tirana, Albania; Sarajevo, Bosnia or Pristina, Kosovo.


  • To provide overall strategic and operational leadership for World Vision West Balkans Sub-Region.

  • Strategically lead, develop and direct the implementation of all aspects of World Vision Ministry in West Balkans as an effective member of the Partnership in line with Twin Citizenship principles to ensure high Ministry quality and high impact on the field; Be accountable for all of the above.

  • Ensure that WV’s ministry is directly contributing to the sustained well-being of children and the fulfillment of their rights within families and communities.

  • Represent WV to all donors, project partners, other WV Partnership offices and divisions, local Government, Church representatives and non-governmental organizations serving according to given Power of Attorney.

  • Ensure alignment with MFI through participation in MFI Board (Albania, Kosovo and Bosnia MFIs) and other Governance structures, and provide appropriate collegial support to MFI Executive Directors.

  • Provide leadership, strategic direction and support in the development and implementation of an effective West Balkans Sub-Region and Country Resource Development Strategy.


Spiritual Leadership:

  • Ensure that WV Offices in West Balkans Sub-Region have high quality Christian Commitment strategy and operations plan and they are appropriate for country context;

  • Model a high standard of personal Christian leadership, Ministry and integrity though lifestyle and work relationships, and provide spiritual guidance to staff on the Vision, Mission and WV Core Values.

  • Participate and lead regular devotional meetings.

Ministry Performance:

  • Ensure high Ministry quality and high impact on the field by leading in a way that WV Offices in West Balkans sub-region are achieving expected annual targets on sustainable basis in line with strategic priorities.

  • Ensure adequate resources are acquired and managed to meet and enable quality program implementation.

  • Ensure the highest standards of quality and accountability through compliance with World Vision policies and standards and international standards for emergency response, disaster mitigation, rehabilitation and development.

  • Ensure adequate oversight over project proposals, reports, integrated audits, and ministry evaluations to assure that impact and accountability patterns are met.

  • Ensure accountability for the implementation of effective ministry to all key stakeholders. Ensure adequate oversight towards relevant, timely and accurate flow of management and operational reports according to program objectives and standards.

Strategy, Operating Plan and Long- and Short- Term Targets:

  • Ensure that there is documented Sub-Regional strategy, Ministry strategies and operating plans, and the latter have been derived from overall strategy and have clear and measurable short-term and long-term targets; Ensure that Ministry strategies are aligned with Partnership Strategic priorities and Our Promise 2030.

  • Ensure that there are clear strategies for People and Culture, Communications and other main functions, and they are based on the office strategy and operational plan and include main priority areas identified in respective Regional and Partnership Strategy. Facilitate and be accountable for strategies execution and monitoring.

  • Support Senior Leadership Team to make consistent and progressive steps towards organizational and programmatic consistency and sustainability; effectively communicate work plans and priorities derived from the organizational strategies by partnering with Senior Leadership Team to ensure synchronized accountabilities, objectives and associated budgets.

  • Enhance organizational excellence by establishing operational benchmarks, timeframes, targets for accountability, KPIs and resources needed to achieve strategic goals, proactively driving improvements if necessary.

  • Enhance sustainable programming supported by stable, long term financing to develop sustainable funding base and to pursue new and innovative funding sources to meet Sub-Regional strategic priorities.

  • Play a leading role in developing and managing effective partnerships and networks with both existing and new key partners.

Leadership and Management of West Balkans Sub-Region:

  • Promote WV’s Vision, Mission, Core Values and key Partnership Standards and Practices among the staff and partners and ensure they are the core foundation of /the office/ strategies and work.

  • Promote a leadership and management style that enables the integration of the operations throughout the West Balkans sub-region.

  • Ensure that capable staff is available to implement office strategy and operational plans.

  • Supervise Senior Leadership Team, all policies, organizational planning and development, ensure clarity around roles, motivate Senior Leadership Team and facilitate effective team dynamics.

  • Oversee sub-regional operations to provide with management guidance, strategies and operational assistance to maximize operational effectiveness and to ensure achievement of strategic targets and performance benchmarks / KPIs.

  • Review and approve Senior Leadership Team succession plans; ensure that proper capacity is in place and succession plan is updated and executed.

  • Promote and participate in Leadership development initiatives.

  • Lead and Manage in a way that facilitates the high performance culture, open trustworthy relationships and integrity; Promote culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Ensure implementation and compliance to Partnership Performance Management Standards and Principles, while seek to implement Performance Management guidelines on reasonable level; Champion Senior Leadership Team in proper implementation of Performance Evaluations on annual level.

  • Support initiatives for staff care and well-being, both for international and local employees.

  • Respect, value and promote gender, age, religious and ethnic diversity;

  • Ensure high standards in the management of the human, financial, capital and technical resources of the organization. It also includes inspiring and maintaining high standards of work and clear accountability to stakeholders.

  • Visit projects frequently to encourage, build relationships, and support WV programs.

Advocacy and Representation:

  • Represent West Balkans Sub-region, engage and build strategic alliances with the Government of individual countries, boards, major donor agencies, WV Partnership, non-governmental agencies, churches and media.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context.

  • Lead and facilitate strategies for the promotion of justice that look for the change of unfair structures that oppress those in need; Ensure that WV is positioned as a leading NGO in promoting the well-being and rights of children within the country context to deserve public and stakeholders’ confidence and trust.

  • Strengthen awareness of World Vision’s program both within and outside of the

  • WV Partnership.

  • Ensure that WV Brand is respected within the Sub-Region and none of office operations or staff conduct harm it.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds;

  • Identify new opportunities and forge alliances that lead to optimization of all

  • Resources.

  • Drive individual countries’ Advisory Boards development process, where applicable and within agreed timeframe, to lead to transitioning to Interdependent status; this will require identifying and interviewing candidates and coordination of selection with the Regional Office. Subsequently, Sub-regional Director will ensure that the Advisory Boards are working effectively to promote WVI mission.

  • Strengthen awareness of WV’s program both within and external to the WV Partnership.

Financial Management and Financial and Operational Audit Compliance:

  • Ensure efficient and effective organizational practices that would result in successful financial and operational audit scores.

  • Oversee action planning and execution to resolve audit findings in an agreed and timely manner; oversee appropriate reporting of audit results and actions.

  • Oversee strong financial compliance through timeliness and completeness of financial reports.

  • Oversee strong operational compliance through timeliness and completeness of program/project reports.

  • Provide direction and focus for integrating private and public funds to maximize results and respond to community needs in most effective and efficient way.

  • Manage overall financial integrity of the program to WV Support Offices, Donors, the Government and other stakeholders.

  • Provide overall strategic leadership and initiative for identifying and securing financial resources to support the program.

Safety and Security, Disaster Mitigation and Preparedness:

  • Develop and maintain capacity to respond to natural and man-made emergencies.

  • Oversee regular review of security and safety plans and protocols (security manual, evacuation plan, Disaster Preparedness Plan, and risk assessments at national and ADP levels) and ensure understanding and compliance by all staff and visitors.

  • Oversee relief efforts, as and when they arise and work in partnership with response teams. Build in-country relief response capacity to ensure adequate disaster management and response.

  • Liaise with other international organizations to collect information about the security environment and, where appropriate, discuss joint responses to security threats.

Compliance and Country Legal Environment:

  • Ensure country offices in West Balkans Sub-Region comply with local legal requirements and standards.

  • Represent WV country offices in West Balkans Sub-Region in courts, if required.

  • Ensure and oversee proper mechanisms for Child Protection and other WVI Standards and Principles implementation.

  • Ensure that the entity functions in a complementary, cohesive manner where the principles of interdependence and twin citizenship guide the contribution made to the Partnership and the use of WV Partnership resources.

  • Ensure that country offices in West Balkans Sub-Region actively participate in scheduled Peer Reviews. Take ownership for appropriate action planning and execution of Peer Review recommendations.

MFI Strategic Management:

  • As a member/chair of the local MFI boards on countries in West Balkans Sub-Region, ensure that Vision Fund’s micro-finance ministry is integrated with World Vision’s ministry to promote fullness of life for children and their communities.

  • Facilitate programmatic integration of MFI’s and ADP’s operations.

National Resource Development:

  • Explore opportunities and facilitate National Resource Development plan.

  • Develop and implement an effective National Resource Development strategy and implementation plan that enables to generate funds locally to meet local sustainability strategy.

  • Implement long term and short term programs that create new opportunities for acquisition, retention and transformation of diverse set of donors; Influence donors using creative approaches to motivate them to get involved in support of /office/ Ministry.



  • A university degree in management, international development, or related field is required, with a Masters preferred.

  • Knowledge of the region and working experience of minimum 5 years in West Balkans region.

  • Requires at least 15 years’ experience in organizational development and change management.

  • Proven experience in overseeing large Government grants, major private donors and/or complex multi-sectorial operations.

  • Requires experience in conflict resolution (awareness of history as well as the broader regional. conflicts)

  • Strong ability to delegate and follow up on items delegated.

  • Fluent in English (written and oral).

  • Fluency in one of the local languages is an advantage.

  • Must be a collaborator and team builder committed to the transfer of knowledge.

  • Responsible steward of resources and assets.

  • Innovator and calculated risk taker.


  • World Vision Experience.

  • Previous National Director experience.

  • Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Understands and values diversity to achieve organizational goals.

  • Experience in the Balkans is preferred.

Work Environment:

  • The role of the West Balkans National Director requires the ability to work in a post-communist environment having operations spread across three countries. Ability to work in multi-faith and especially Muslim contexts and to engage in interfaith relations and dialogue is essential. Familiarity with diverse Christian denominations and particularly Orthodoxy and Catholism is necessary. Ability to think innovatively and persistently in terms of resource acquisition is critical – considering the local political context.