*Preferred location: Australia. Other locations to be determined by home country of successful candidate within the Asia or European time zone where WVI is registered to operate.
PURPOSE OF POSITION:
Reporting to the Senior Director, Public Engagement, and working in a team with one other risk advisor to ensure round-the-clock coverage, this position will manage the communications response to global reputation crises and issues.
This includes maintaining a strong set of proactive issues management messaging packages on reputation risk issues that regularly arise. The position helps establish a united front in the face of attacks on World Vision’s reputation, monitors risk events and serves on the Global Centre incident management team for individual risk events such as child protection issues, whistleblower incidents etc. He/she provides strategic advice, training and counsel to Regional Office (RO) and National Office (NO) comms staff in managing risk events, and engages collaboratively with ministry leaders, operations directors, programme managers and others to understand risk points in high-risk contexts and oversees the development of a communications plan to address the risk. He/she co-owns the development, implementation and maintenance of a global comms crisis management plan integrating a Global Centre (GC), RO, NO and Support Office (SO) response framework.
Lead the response to specific global crises and reputation risk incidents as they arise: convene and lead the crisis team in accordance with crisis protocols; work with NO, RO, SO and GC leaders to develop and implement responses.
Maintain WVI's global crisis communications plan, ensuring the Partnership has clear, effective and up-to-date procedures in place for facing potential organizational reputational crises.
Oversee training of new leaders, spokespeople and communications staff in crisis communications response. Train staff on how to develop their own national plans including use of Ethics Point.
Develop and socialize proactive plans and materials to mitigate recurring reputation issues in the partnership, in line with brand messaging, before they become crises.
Serve as a member of relevant Global Communications project Team(s).
KNOWLEDGE, SKILLS AND ABILITIES:
A Bachelor’s degree or equivalent in Communications, Public Relations, Journalism or a related field.
Five to seven years in a crisis and issues management role.
Thorough understanding of World Vision’s ministry and issues including children, poverty, relief, sustainable development, donor engagement and food aid.
Strong communication and interpersonal skills; able to win the confidence of a broad range of different stakeholders.
Thorough understanding of media, its likely interests, demands and expectations.
Good understanding of private, public and institutional donors, as well as other partners, and their expectations and needs for information during a crisis.
Experience of working in cross-cultural environments, sensitivity to multicultural social, religious and gender issues.
Preferred Skills, Knowledge and Experience:
Strong analytical skills, able to clearly assess and evaluate issues and alternative approaches.
Excellent writing skills.
Familiarity with general legal concepts such as confidentiality, liability, contractual obligations etc.
Experience working with lawyers for legal advice and counsel.
Must maintain professional composure and able to operate in stressful situations.
High commitment to confidentiality.
Global experience preferred.
Experience in a variety of World Vision contexts (NO, RO, SO, GC) preferred.
The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
The role requires considerable out of hours and on-call work.