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Senior Director Operations and Resource Management



As operations ministry leader in a national office, this person is responsible to operationalize the strategic ministry priorities into programming. Provide overall leadership, oversight and management support for all aspects of programming in the national office. Ensure all programmes are managed effectively and contribute to Child Well-Being Outcomes in line with the National Office Strategic priorities. Ensure that programmes meet community and donor accountability in line with World Vision’s policies and standards. Facilitate effective integration of various lines of ministry, and funding streams to achieve programme effectiveness. Responsible for ongoing relationships with the Support Office partners.

This position is part of the Senior Management Team of the National Office and significantly contributes to the strategic directions, organizational development, public engagement, quality and impact of the ministry. Works in close collaboration with other department heads to achieve strategic and operational priorities and standards.

The position will lead the efforts of World Vision Bangladesh (WVB) to increase and diversify its international funding base (grants & Private Non Sponsorship (PNS) contracts), ensure quality fund management, and proactively engage external partners, international donors and Support Offices.

This position will also provide strategic and technical leadership and support to World Vision Bangladesh National Office in the area of financial resource development and external engagement. Assist National Director in resource development and execution of grants/PNS contracts and develop systems to improve business planning and accountability.


Strategic Management:

  • Provide strong and positive leadership to the operations department ensuring competent and motivated staff are hired and retained.

  • Support professional and personal development of staff through on-the-job coaching, identification of learning and training needs and opportunities.

  • Ensure that programmes are managed and executed well as per plans within time and budgets, meeting donor and community accountability.

  • Advise, approve, and monitor operations budgets, funding, expenditures and execution.

  • Ensure programmes achieve Child Well-Being Outcomes in line with the strategic priorities and programme designs.

  • Develop and implement strategies for intentional and mutual learning among operations staff between Area Programmes and between other regions (a wider geographical are).

  • Facilitate the Programme Capability Review and the implementation of the operational aspects of the Organisational Capacity Plan (OCP).

  • Provide oversight to operational risk management, including ensuring the implementation and maitenance of core security requirements

  • Model Christ-centered servant leadership and support spiritual development of his/her team.

  • Ensure that the national team field leaders in the Field Operations are coached, mentored and guided in operations, technical and leadership aspects in order that their capacity and ability to lead is increased and in order that they will be able to work and manage their areas of responsibility independently at the expected levels for their designation.

  • Ensure that the field leaders in the Operations are well knowledgeable and are aligned to Partnership and Support office expectations in their purview of responsibilities and that they establish and maintain a good channel of communication.

  • Ensure that in general that the staffs at the Field Operations are developing their capacity through different ventures.

  • Developing a good succession plan and implementation for the field leaders in the Operations and developing leaders to lead for performance in the respective teams.

  • Ensuring and working towards Gender Parity in all in the Field Operations.

  • Act as a role model in advocating/promoting the organization and stakeholder transformation according to organization’s vision and core values.

Strategy Development and Planning:

  • Contribute to the development of strategy, directions and key priorities of World Vision operations (short, medium and long)

  • Develop a business plan for Operations in alignment with strategy and plans of other departments.

  • Provide leadership and support, in close partnership with Ministry Quality team, for new programme development, improvement in programme quality and programme transition in line with business plan.

  • Ensure the proper integration of Advocacy, Humanitarian Emergency Affairs, sectoral programs and cross cutting themes (e,g, child protection) in programming across all funding types.

  • In partnership with the finance unit, ensure planning and budgeting process is aligned and operating smoothly.

Resource Acquisition and Management:

  • Ensure development and execution of a strategy to diversify the National Office funding portfolio for World Vision, in terms of type and sources, especially from bilateral and multilateral sources, in close partnership with other National Office Directors.

  • Provide leadership in funding negotiations with Support Offices and other donors in coordination with other National Office Directors and in alignment with Regional decisions.

  • Manage donor concerns (government/private donors and support offices) ensuring proper resolutions for both parties have been reached.

  • Proactively source and pursue a broad range of income opportunities (grants and contracts); concept note and proposal preparation; develop similar capacity in four WVB Regions.

  • Conduct regular portfolio analysis of funding mix across the region, growth target setting & tracking, and facilitating broader engagement of WVB personnel. Developing a strategy to co-ordinate external engagement in-country and across the region, implementing recommendations to support greater resource acquisition, & building WV credibility through better external positioning and strategic partnering.

Accountability and Quality Assurance:

  • In close colloboration with functional heads, ensure provision of good quality services to programmes, and programmes in turn follow Partnership standards, policies and protocols, including all relevant sections of the Field Financial Manual.

  • In close collaboration with HR, ensure right programme staff are recruited, retained, and provided with intentional opportunities, mentoring and coaching for development. Ensure that the programme staff based in remote locations receive care and support.

  • Ensure and work towards Gender Parity in all areas of purview.

  • Ensure the development and succession planning for all key and critical positions within the Operations and Resource Development.

  • Ensure adequate quality assurance processes to ensure that programmes meet defined programme quality standards including Design Monitoring and Evaluation (DME).

  • Ensure that programmes have adequate management and technical support in areas pertaining to finance, sponsor relations, DME, technical sectors, procurement, security, IT, communications and all sectoral areas.

  • Ensure that findings and recommendations from various accountability mechanisms such as Peer Reviews, Operational and Finance Audits, Programme evaluations, Programme Capability Reviews, are acted upon in a timely and effective manner.

Networking and Coordination:

  • Maintain effective communications and pro-active relationships with Support Office partners, including visits by donors.

  • In coordination with National Director, Grant Acquisition and Management Team Leader, and Support Offices, develop and maintain pro-active relationships with bilateral and multilateral representatives in country.

  • In coordination with the National Director, develop and maintain good relationships with national government ministries, other NGOs and the development sector in general.

  • In coordination with the Senior Management team work closely with regional office directors in relation to implementation of Partnership initiatives, capacity building of national office staff and knowledge sharing within the region.

  • In coordination with the National Director, and programme staff, participate in national level coalitions on specific advocacy issues.

  • In the spirit of twin citizenship, contribute to knowledge sharing and collaborative learning through internal avenues such as the Operations Leader CoP.

  • Participate in building of networks to external agencies (donor agencies, government departments, Support Offices, other international organizations, etc.) and to represent and promote the organization.

  • Perform other duties as required.


  • Master’s Degree in a relevant field and relevant areas in the area of development work.

  • Experience in overseeing management of a diversity of grants including EU, DFID, DFAT, GAC is preferred.

  • A minimum of 7 years’ experience in field operations based roles and in different country contexts is required with a minimum 3 years’ experience at a leadership level within a World Vision context.

  • A demonstrated and solid track record in managing effective programmes and field operations work from a World Vision context preferably.

  • Demonstrated track record in resource development including proposal development, creating and managing donor relations, funding acquisitions and grant management for major government donors preferred.

Preferred Skills, Knowledge and Experience:

  • Experience in LEAP 3 implementation would be an asset for the Internal candidates.

  • A deep and broad understanding of business operations within World Vision is preferred.

  • A good track record and in-depth knowledge and experience in managing high quality and effective programmes.

  • Excellent English communication skills, both verbal and written, as well as negotiation and administrative abilities.

  • A high ability in interpersonal skills with sound experience and ability to function well in a cross cultural environment.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.