World Vision International

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Operations Manager

Job Description

Purpose of the Position:

The Operations Manager will report directly to the Response Manager and he will lead a team of professional level staff to oversee operations CAR Humanitarian Response. The OM oversee Operations Team, providing direction, oversight and coordination to ensure that all programs are implemented to achieve desired results while adhering to humanitarian, donor and WVI standards, processes and budgets.

Major Responsibilities:

Provide strategic and operational leadership for all operations teams and regularly report on progress to the Response Manager and the SLT.

Support the Response Manager in developing and/or updating a strategy for WV CAR.

Provide guidance in initiation, implementation and transitioning of projects as per World Vision standards.

Ensure program planning is informed by technical standards and operational viability to meet humanitarian needs and program goals.

Ensure quality and timely preparation and submission of projects’ operation plans, procurement plans, staffing plans and cash flows as per approved proposals and budgets.

Regularly visit project sites (security permitting) to monitor and ensure quality and timely completion of all activities as per objectives, to meet agreed upon results.

Implement response operations according to security and safety standards in force via WV security entities

Monitor the entire grant management process and ensure proper accountability and compliance to donor requirements and regulations, including with sub-grant partners.

Support improvement in program implementation and delivery, as well as reflection, learning, staff capacity building, and innovation in sectorial activities.

Ensure Stewardship and accountability of organizations’ resources (equipment, materials, finance and human resources).

In collaboration with sector specialists, seek out opportunities and lead proposal development and submission to donors.

Establish and maintain effective working relationships with government authorities, UN agencies, peer NGOs, donors and World Vision stakeholders.

Maintain effective working relationships with donor, WV Support Offices and other relevant WV entities and stakeholders on operational and funding matters.

Attend and contribute to specific operational cluster meetings as organized by the UN and other humanitarian actors.

Identify, report and refer operational blockages caused by external actors to WV liaison bodies so that these are addressed via advocacy

Liaise and coordinate with relevant government and local authorities

Help create a conducive working environment for staff and harmony between respective departments

Determine project staffing requirements, develop plans for staff recruitment, orientation, training and development

Conduct periodic reviews of staff performance and coach them to ensure high levels of motivation, commitment, capacity and teamwork.

Participate in the recruitment process of project to ensure optimum service delivery through recruitment of competent and qualified staff.

Develop terms of reference for all program consultants and ensure that they are fulfilling their tasks.

Ensure compliance of field operations as per approved policies, systems, procedures and internal controls.

Ensure that Partnership and National Office financial policies and guidelines are adhered to by all operations staff.

Help develop project budgets as well as overall response budgets.

Coordinate and monitor financial and budget execution for maximum operational efficiency and timely financial reporting and accountability.

Coordinate with support services for provision of adequate project resources as agreed in the approved budget.

Oversee program’s monitoring and evaluation system, using data analysis as the basis for measuring performance.

Track reporting deadlines for active grants and ensure that all Project Managers submit progress reports in a timely fashion.

Review all quarterly, annually, and final reports before submission to donors.

Coordinate and compile all projects’ progress report for reporting in WV CAR bi-weekly SitRep.

Facilitate the preparation of lessons learned and disseminate to all relevant stakeholders.

Facilitate surveys and assessments in other areas to expand response operations into other areas, security situation permitting.

Make continuous analysis of rapidly changing external context, ensuring that lessons of sound practices are well documented and disseminated.

Other duties as designated by the Response Manager or his/her delegate.

Attend and participate in devotions.


A university degree or equivalent experience preferably in Project/Operations Management, business administration, social sciences, technical studies or related fields.

  • 5 years of experience in a developing country, preferably countries with similar context to CAR, in implementing or managing Disaster Response and Preparedness programs in any field related to water, sanitation, food security and Non Food Item intervention as well as protection: involving assessments, design, planning, implementation, budgeting, reporting, and evaluation and monitoring:

  • Proven team management and coordination skills:

  • Strongly prefer fluency in French and English (written, oral):

  • HEAT certified or other equivalent security training:Experience in managing diverse program funds;

    Experience in leading diverse teams in complex environments;

    Proficiency in written and oral French and English.

    Experience in establishing good relationships with other stakeholders;

    Good written and verbal communication skills;

    Proven ability to prioritize work, set objectives and meet project budget and timelines