World Vision International

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People & Culture (HR) Manager - Central African Republic

Job Description


To support the strategic direction of World Vision International Response Central African Republic (CAR) through development, implementation, monitoring, evaluation and reporting of strategic HR policies, procedure, systems & programs and to ensure that HR standards & organizational culture are coherent to WV partnership.


Organizational Development and Strategic Initiatives:

  • Assist the Response Manager in creating an effective organizational structure that will support the overall program strategies of the response program in the Region in CAR.

  • Design, develop and review Human resources policies, procedures and systems.

  • Prepare Human Resources Strategic Plans (short, medium and long term).

  • Establish performance management system and collaborate with line managers to lead and facilitate the process of performance management.


  • Set up recruitment procedure for CAR Response:

  • Lead recruitment process. Interview and assist in selection of candidates for key positions.

  • Provide orientation and training to hiring managers and panelist on WV selection process.

Training and Staff Development:

  • Develop contextualized orientation materials and facilitate orientation programs that will create and enhance understanding of WV mission, culture, policies, procedure and protocol.

  • Design a learning plan for the response based on a culture of coaching and mentoring.

  • Design and conduct in-house training programs on HR practices and policies.

  • Develop local P&C capacity.

Contract preparation:

  • Review all types of contract agreements, requisition forms and recruitment documents.

  • Ensure that documentation are compliant with WVI requirements, ensure agreements are submitted to sector managers for approval.

  • Work closely with sector manager during all stages of agreements, requisitions’ and contracts’ preparation and review.

Compensation and Benefits Management:

  • Ensure that all jobs are graded in accordance with the Hay job grading system.

  • Review and update Salary structure to ensure external equity and competitive compensation and benefit for retention of staff.

  • Establish reward and recognition system that will promote higher performance.

  • Ensure that Compensation & Benefits comply with minimum WV partnership standards and local labor law.

Employee Relations:

  • Facilitate staff grievances and disciplinary action process in collaboration with line managers when appropriate.

  • Liaise with the region P&C and local Legal Counsel on matters pertaining to any employee-employer relationship that will have legal ramifications to WVI.

  • Provide counsel to employees on issues pertaining to employee relations.

  • Conduct exit interview debriefings.

  • Liaise with the lawyer for Court Litigations with staff. Ensure confidentiality is maintained at all times.

Representation and Networking:

  • Represent WV in P&C related matters to other NGOs and branches of the Government bodies.

  • Develop linkages with like organizations to share access to resources and to keep in tune with changes in HR environment, responsibilities and best practices.

Staff Care and Spiritual Leadership:

  • Review and facilitate staff care programs that are applicable to a context and environment.

  • Create and facilitate culturally sensitive programs that enable staff practice their faith in meeting community needs in an interfaith environment.

Sector/Program Relation:

  • Follow up with Operation- and Sector managers on recruitment, extensions or end of contracts.

  • Review and follow up to receive all required documents for employment contract termination/resignation.

  • Develop internal communication strategies and processes to keep projects, programs, and/or departments informed on critical issues, policies and procedures related to employment.

Salaries and Budget:

  • Revise with sector leads salaries as required due to performance review and advise on staffing cost for the response.

  • Assure that all governmental requirements for employee and employer are correct and executed.

  • Assist program lead in budgeting and advise on salary, grading and benefits for national and international staff.

  • Employee history is updated as per audit requirement.

Staff Management:

  • Use appropriate leadership styles to support individuals and teams in setting goals, measuring performance, developing capacity and recognizing results via provision of line management and support to HR and Admin team.


  • At least 5-10 years human resource management experience of which 3 should have been at providing leadership to a country team.

  • University degree in Human Resources or Business and Administration or relevant field.

  • Familiar with emergency settings and dynamics and ability to work in a hostile environment.

  • Good understanding of World Vision, People in Aid, and Sphere relief standards. Knowledge of and adherence to the Red Cross and NGO Code of Conduct.

  • Ability to work under pressure, being self-motivated and detail oriented.

  • Honesty and commitment to World Vision principles.

  • Ability to maintain positive relationships with colleagues and maintain confidentiality at all times.

  • Excellent French language skills Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

  • Ability to work in and contribute to team building environment.

  • Ability to maintain performance expectations in psychologically stressful environments and physical hardship conditions with limited resources.

  • Able to use a computer, with word-processing and spreadsheets, (e.g. Microsoft Office).

  • Excellent oral and written skills in both French and English.

  • A high level of diplomacy and networking skills is required.

  • Ability to work in a cross-cultural context with people of various backgrounds.

  • Ability to work in a volatile and, at times, insecure environment.


  • Computer literate and well-versed in basic software (Word, Internet Explorer, Excel, etc).

  • Proven ability to work independently and collaborate with diverse staff and partners.

  • Committed and enthusiastic for World Vision’s aims and mission.

  • Confident and organized self-starter who can handle multiple tasks and responsibilities simultaneously, take initiative and is able to respond rapidly and effectively to new opportunities.

  • Fluency in French and advance working English is required.

  • Experience in capacity building and training of local staff.

  • Willingness to participate in chapel and group devotions.

  • Commitment to WV Core Values and Mission Statement.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

  • Again, experience to work in volatile environments; ie: Hardship postings.

  • The position requires much team work and good management ability.

  • Negotiation skills.