*Please submit your CV in English.
PURPOSE OF POSITION:
The People and Culture (HR) Senior Generalist will be responsible for providing second level support/advisory including written enquiries, data management, policy interpretation, reporting, employee systems training, technical and administrative expertise on all P&C processes and activities to employees on behalf of World Vision International(WVI) globally. The post holder will work closely with Global Center (GC) P&C Business Partners, local finance and Payroll, P&C Operational effectiveness team and the wider GC P&C Helpdesk team in providing 24/6 resolutions and support. This position will supervise a small team and be instrumental in developing data and metrics that would be invaluable in
driving decisions and continuous improvements across P&C processes and procedures.
Advisory Support, Recruitment & Selection, Policy, Process and Procedural Administration:
Develop relationships and provide strategic support, advice and guidance to managers and staff.
Provide and support in recruitment roles including: job evaluation, interview and selection processes, new hire onboarding, etc.
Develop and implement an orientation and on-boarding plan for all new staff and stay actively involved with the new hire until the completion of the probationary period.
Assist the Business Partner with the management and administration of local restructure programs, people issues, policy interpretation, process guidelines etc.
Maintain a current knowledge of legislation and regulation related to P&C issues, updates and maintains employee handbook.
Performance Management & Data Driving Customer Focus:
Using on-line systems to access data and answer customer inquiries within agreed service times.
Guide & train local supervisors on their roles in the end-to-end performance management processes and ensuring performance measures are in place.
Partner with GC BP in providing appropriate support to employees and supervisors in addressing unsatisfactory performance at local level.
Carry out regular customer surveys and provide an outbound data driven service for managers and staff on local P&C processes, procedure and system functionality that improve customer service.
Supervision of local P&C team and broad range of administrative tasks such as employee benefits, monthly finance reserve requests, engagement, staff induction, exit etc.
Provide a robust and effective induction and exit management programmes to new and leaving staff.
Coordinate monthly finance requests from global treasury and provide budgetary information to local managers and BP on local staff engagements i.e. Field Visit, Team Building, etc.
Ensures managers and staff are assisted adequately informed regarding local benefits and claim procedures.
Manages the local P&C team, identify and support the development needs of the team, conduct performance evaluations and provide regular feedback, ensure work-life-balance and all other team management responsibilities are accomplished.
Help Desk Support Model - Partner with the project team to design and support the operation of the helpdesk model system for World Vision Global Centre:
Identify, brainstorm and recommend ideas to build a robust and efficient helpdesk system for the organization.
Coordinate the effective management of documents on the helpdesk model system - Identify, sort and analyze all the various P&C documents like policies, manuals, templates, guidelines, frequently asked questions (FAQs), etc. currently being used in the organization to create an accurate database for the help desk.
Co-champion at local level the deployment of the new help desk system, act as fulfiller and train staff on how to use it.
Act as a tier 2 resource in providing expert based case management resolutions to customers as well as answering complex customer queries that cannot be resolved at the tier 1 stage.
Continuous Improvement, Relationship Building & Employee Relations Management:
Work closely with P&C colleagues across the GC to monitor, review and update all policies in line with current legislation and best practice.
Ensure P&C matters are handled fairly confidentially and consistently in line with local legislative requirements.
Support the GC BP with grievance, disciplinary and capability investigations and hearings in country.
Drive P&C Continuous Improvement initiatives in policies, procedures, processes and the help desk system for efficiency and effectiveness gains.
KNOWLEDGE, SKILLS & ABILITIES:
Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.
Considerable knowledge of local labour laws and principles and practices of Human Resources administration.
Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities.
Ability to translate policy and process into simple language.
Ability to objectively coach employees and management through complex, difficult, and emotional issues.
Relevant tertiary qualifications or experience (BSc Human Resources, BSc Social Sciences, or any related course).
At least 6 years +’ experience of doing HR work (employee relations, employee engagement, training & development, policy administration, recruitment, OD, performance management etc.)
Proficient in English language; both verbal and written.
Lean six sigma certification.
Prior Human Resources Helpdesk Service delivery experience.
Understanding of HR policy, processes and procedures.
Ability to collaborate with multiple stakeholders.
Results and goal oriented and drive for continuous improvements.
Ability to coach and provide feedback effectively.
Excellent Written and verbal communication skills.
Ability to produce, review and interpret data.
The position requires ability and willingness to travel domestically and internationally up to 10% of the time.