Senior P&C (HR) Generalist

International Role - No - Only National applicants will be considered.

*Please submit your CV in English.


The People and Culture (HR) Senior Generalist will be responsible for providing second level support/advisory including written enquiries, data management, policy interpretation, reporting, employee systems training, technical and administrative expertise on all P&C processes and activities to employees on behalf of World Vision International(WVI) globally. The post holder will work closely with Global Center (GC) P&C Business Partners, local finance and Payroll, P&C Operational effectiveness team and the wider GC P&C Helpdesk team in providing 24/6 resolutions and support. This position will supervise a small team and be instrumental in developing data and metrics that would be invaluable in

driving decisions and continuous improvements across P&C processes and procedures.


Advisory Support, Recruitment & Selection, Policy, Process and Procedural Administration:

  • Develop relationships and provide strategic support, advice and guidance to managers and staff.

  • Provide and support in recruitment roles including: job evaluation, interview and selection processes, new hire onboarding, etc.

  • Develop and implement an orientation and on-boarding plan for all new staff and stay actively involved with the new hire until the completion of the probationary period.

  • Assist the Business Partner with the management and administration of local restructure programs, people issues, policy interpretation, process guidelines etc.

  • Maintain a current knowledge of legislation and regulation related to P&C issues, updates and maintains employee handbook.

Performance Management & Data Driving Customer Focus:

  • Using on-line systems to access data and answer customer inquiries within agreed service times.

  • Guide & train local supervisors on their roles in the end-to-end performance management processes and ensuring performance measures are in place.

  • Partner with GC BP in providing appropriate support to employees and supervisors in addressing unsatisfactory performance at local level.

  • Carry out regular customer surveys and provide an outbound data driven service for managers and staff on local P&C processes, procedure and system functionality that improve customer service.

Supervision of local P&C team and broad range of administrative tasks such as employee benefits, monthly finance reserve requests, engagement, staff induction, exit etc.

  • Provide a robust and effective induction and exit management programmes to new and leaving staff.

  • Coordinate monthly finance requests from global treasury and provide budgetary information to local managers and BP on local staff engagements i.e. Field Visit, Team Building, etc.

  • Ensures managers and staff are assisted adequately informed regarding local benefits and claim procedures.

  • Manages the local P&C team, identify and support the development needs of the team, conduct performance evaluations and provide regular feedback, ensure work-life-balance and all other team management responsibilities are accomplished.

Help Desk Support Model - Partner with the project team to design and support the operation of the helpdesk model system for World Vision Global Centre:

  • Identify, brainstorm and recommend ideas to build a robust and efficient helpdesk system for the organization.

  • Coordinate the effective management of documents on the helpdesk model system - Identify, sort and analyze all the various P&C documents like policies, manuals, templates, guidelines, frequently asked questions (FAQs), etc. currently being used in the organization to create an accurate database for the help desk.

  • Co-champion at local level the deployment of the new help desk system, act as fulfiller and train staff on how to use it.

  • Act as a tier 2 resource in providing expert based case management resolutions to customers as well as answering complex customer queries that cannot be resolved at the tier 1 stage.

Continuous Improvement, Relationship Building & Employee Relations Management:

  • Work closely with P&C colleagues across the GC to monitor, review and update all policies in line with current legislation and best practice.

  • Ensure P&C matters are handled fairly confidentially and consistently in line with local legislative requirements.

  • Support the GC BP with grievance, disciplinary and capability investigations and hearings in country.

  • Drive P&C Continuous Improvement initiatives in policies, procedures, processes and the help desk system for efficiency and effectiveness gains.


  • Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Considerable knowledge of local labour laws and principles and practices of Human Resources administration.

  • Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities.

  • Ability to translate policy and process into simple language.

  • Ability to objectively coach employees and management through complex, difficult, and emotional issues.

  • Relevant tertiary qualifications or experience (BSc Human Resources, BSc Social Sciences, or any related course).

  • At least 6 years +’ experience of doing HR work (employee relations, employee engagement, training & development, policy administration, recruitment, OD, performance management etc.)

  • Proficient in English language; both verbal and written.


  • Lean six sigma certification.

  • Prior Human Resources Helpdesk Service delivery experience.

  • Understanding of HR policy, processes and procedures.

  • Ability to collaborate with multiple stakeholders.

  • Results and goal oriented and drive for continuous improvements.

  • Ability to coach and provide feedback effectively.

  • Excellent Written and verbal communication skills.

  • Ability to produce, review and interpret data.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.