World Vision International

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Regional People & Culture Director, Middle East/Eastern Europe

Job Description


Provide strategic leadership and advice to World Vision International Regional and National Offices (NO) in the area of people & organizational development by maximizing the potential of WV’s human resources and increasing organizational performance to fulfill WV’s mission & vision while remaining true to its core values. The Middle East/Eastern Europe Region (MEER) of WVI provides oversight to the National and Programme Offices covering up to fifteen (15) countries - Afghanistan, Albania, Armenia, Bosnia & Herzegovina, Georgia, Iraq, Jerusalem-West Bank-Gaza, Jordan, Kosovo, Lebanon, Pakistan, Romania, Syria and Turkey.

This position provides Global Centre (GC) strategic People & Culture (P&C) leadership at the Regional Office level and to the Regional Leader. S/he will ensure the Partnership P&C strategy (as approved by the WVI Board via a Board policy) is implemented and expressed through the LEADER framework and Partnership FY 17-20 strategy. This position has a matrix relationship to the Chief People Officer (CPO) to ensure consistency with global directions and standards.



  • Lead the P&C function in the region; including the line management of the hub P&C directors in close collaboration with the National Directors (see org chart below).

  • Support the Regional Leader (RL) and Sr Director of Operations (SDO) in creating a culture of transformational leadership.

  • Advise and support RL/SDO and NO People & Culture in their leadership and engagement on matters related to People & Culture (P&C) management and organizational development.

  • Advise and support the National Directors on all aspects relating to People & Culture management and organizational development to create an enabling environment and increase people’s productivity.

  • Collaborate with Regional Office Strategy Management in setting up and management of region wide performance accountability systems and P&C balance scorecard in consultation with all relevant stakeholders.

  • Practice servant leadership and be a role model for the staff team, peers and others.


  • Lead in the execution of the P&C work plan, ensuring that these are in line with Partnership P&C work plan.

  • Contribute to development of global P & C plans, priorities and approaches ensuring that regional priorities are integrated and prioritized.

  • Contribute to the development of Regional Office strategy work plan ensuring that P&C priorities and implications are considered and in alignment with the global work plan.

  • Support the NO in developing effective P & C plans, priorities and approaches in alignment with the regional and global plans.

  • Provide leadership to development and implementation of organization wide communication and change management plans during Regional- or National Office transitions.

Technical & Operational Support:

  • Work closely with hub P&C directors providing technical guidance and input in the areas of P&C and organizational development for National- and Regional Offices.

  • Contribute to the development of global policies, guidelines and standards relating to P & C and provide leadership in contextualizing and mainstreaming these within the region.

  • Adapt creative and innovative P & C approaches and practices in recruitment, reward, talent and performance management, staff care and human resource development.

  • Lead and manage Regional P & C Team ensuring effective and efficient services to all the customers.

  • Facilitate the implementation of P&C initiatives across the Region such as Leadership Development, Talent Management, Succession Planning etc.

  • Ensure that P&C systems, policies and procedures meet the minimum P& C standards for effective management of people resources.

  • Learning & Development:

  • Lead the assessment, development and implementation of an integrated regional learning & development plan based on regional P&C priorities.

  • Insure that the most talented staff are developed and retained in the organization and key positions are filled appropriately – through effective talent management and succession planning processes.

  • Provide oversight of recruitment of National Directors, key RO team members and hub P&C leadership.

Knowledge Management:

  • Lead the process of continuous learning in P&C practices, systems and tools that will enhance the efficiency and effectiveness the organization.

  • Encourage mutual learning between National Offices within the MEER region and between other regions.

  • Contribute to the establishment and use of regional data bases and e-resources including regional good practices relating to people resources and organizational development as part of wider knowledge management strategy.

  • Facilitate formation and coordination of regional P&C forum or network that contributes to action and promotes learning.

  • Facilitate the documentation of best practices and contribute to the community of practice and center of excellence.

Quality Assurance/ Risk Management:

  • Leads the region wide P&C review and assist in creating risk mitigation implementation plan related to P&C, based on GC Internal Audit P&C recommendations.

  • Lead, monitor and evaluate the progress P&C management practices ensuring compliance with WVI partnership standards, policies and procedures. Advises and supports in addressing gaps and issues in P&C practices as necessary and appropriate.

  • Contribute and support the organizational culture climate audits and engage NO leaders in mitigating risks in labor management.

  • Support the SDO in addressing performance, compliance and risk relating to P&C issues across the region.

Internal & External Liaison & Coordination:

  • Act as a strategic link and focal point for regional P&C connecting Regional Office, National Offices, Support Offices and Global Center for mutual support.

  • Participate and actively contribute to partnership forums, Working Groups and networks related to P&C as deemed necessary by regional leadership.

  • Work with other members of the MEER team to ensure sound P&C practices within the wider ministry of World Vision in the region.

  • Develop external strategic HR networks and linkages with other International Organizations, NGOs, HR consulting groups to expand P&C network in MEER.


  • Be an active member of the regional SLT to promote mutual learning, support and accountability.

  • Perform any other tasks assigned by the RL or SDO.



  • Graduate and/or Professional qualifications in Human Resources Development, Psychology, International Development Studies, Leadership, or Organizational Development (or Behavior) or MBA.

  • Proven record of accomplishment of effective contribution as a member of the top team of a multi-national leadership group, reporting to a CEO-type role.

  • A thorough understanding of all areas of Human Resources management and staff development, and knowledge of HR and OD practices, group processes and dynamics and apply such in the MEER context.

  • Requires a minimum of 10 years’ experience in Human Resources Development with significant organizational development experience, or related fields, in a complex, international organization (preferably in an INGO context).

  • A proven record of developing people in a cross-cultural setting and initiating and implementing organizational change.

  • Committed Christian who attends, participates and leads in devotions, and understands/appreciates the faith complexity of the region.

  • Strong analytical, organizational, facilitation and leadership skills.

  • Demonstrated collaboration & team building skills.

  • Knowledge of WVI Partnership HR minimum standards and practices (preferred).

  • Excellent oral and written English communication skills; ability to speak Arabic highly desirable.


  • Understand WV governance structure.

  • Strong communication and facilitation skills with the ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Understands and values diversity and maximizes diversity to achieve organizational goals.

  • Must have knowledge of basic computer software such as MS Office, Lotus Notes.

Work Environment:

  • Travel at least 30% per month into fragile and restrictive country contexts.

  • This role involves the coordination with geographically dispersed HR teams located in national offices.