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Emergency Communications Specialist - DRC Response

International Role - Yes
1-2 Years


World Vision has been delivering relief, rehabilitation and development programs to conflict, disaster-affected and poverty-stricken populations in DRC since 1984. Currently, WV operates in 14 out of 26 provinces, with programming in protection, health, nutrition, water and sanitation, food aid, food security, peacebuilding and emergency relief reaching almost 2.5m people as direct beneficiaries in 2015. We are the World Food Programme’s (WFP) biggest partner in country, distributing food to nearly 1 million people.

World Vision has been responding to a series of isolated protracted crisis in country, including Kasais (Cat III Global) since June 2017 and Ebola in North Kivu (Cat II) since August 2018. Under a new sustained humanitarian response, World Vision DRC seeks to improve child well-being through humanitarian protection, education and food & cash programming in Kasai, Beni, Tanganyika, & North-West. The role of Emergency Communications Specialist will work across all four responses to improve the flow of information and content to Support Offices and media.


To develop and disseminate key communications resources for marketing, media and advocacy as part of World Vision DRC’s Protracted Emergency Response


Communications Leadership and Coordination:

  • Participate in Senior Management Team (SMT) response meetings to provide communications advice around public engagement, positioning, opportunities, risks or emerging issues.

  • Put in place processes to deliver rapid sign offs of messaging and content in collaboration with response managers and National Office (NO) Senior Leadership Team (SLT).

  • Collaborate with advocacy colleagues to define key issues, messaging, and communications channels for public advocacy initiatives in the Zone.

Monitor and manage Reputation, Risk, Narrative and Brand:

  • Ensure WV brand uniformly implemented across responses, working with WV partner organisations, programme managers and NO as appropriate.

  • Monitor the internal, humanitarian, media and security landscape and work with leadership, management and response functions to quickly respond to any reputation risk issues and comply with World Vision risk reporting protocols.

Content production to meet Partnership and Donor Requirements:

  • Provide raw, semi-edited and finished written, video and photographic content in line with opportunities, stakeholder needs and SO requests.

  • Write, edit, coordinate technical content to support and promote World Vision expertise / partnerships / innovation / learning / research / impact, including for annual, research, technical or advocacy reports, position, briefing or technical papers, case studies, lessons learned, expert insights or other engagement pieces.

  • Ensure content complies with child protection and informed consent protocols and treats subjects with dignity.

  • Deliver content to agreed quality and file formats, with captions, translations, edits, as appropriate, via World Vision content systems (KissFlow, DMC).

  • Pitch image content ideas to and via appropriate World Vision staff and systems.

  • Identify and work with non-communications response staff and assessment teams to identify potential stories and provide content, when and where necessary.

  • Designate social media contributors and manage social media and online content and updates (i.e. via blogs, vlogs, Tweets, Facebook, etc).

  • Ensure response pages are up to date.

Media and VIP Engagement:

  • Liaise with SO, GC and other WV entity communications to pursue, prioritise, coordinate, pitch, react to and manage media interviews, opportunities and content, including development of press releases. Ensure all materials are shared via wvrelief, Skype chats, and other networks as appropriate.

  • Develop and update response narrative, key messages, Q&As and guidelines in order to proactively and effectively position the humanitarian crisis and World Vision’s response.

  • Identify, brief and train spokespeople to ensure professional on-message media engagement that promotes World Vision’s response operations, approach, expertise and humanitarian asks/positions.

  • VIP & Media hosting (World Vision leaders, celebrities, ambassadors etc).

  • Liaise with sending office/s to facilitate, arrange and handle VIP itineraries to maximise exposure to humanitarian issues, response staff and programmes. Coordinate with response and sending office to develop TORs, secure approvals (visa, travel, filming and equipment permits, logistics, accommodation, budget etc).

  • Coordinate with Security and Admin to brief VIPs on cultural and contextual issues, key messages and prepare VIPs to serve as spokespersons or ambassadors.

Informing the Partnership:

  • Develop and share SitReps.

  • Manage response updates in Skype and wvrelief.

  • Work with response leaders to issue urgent updates (Executive Alerts and Declarations) in response to developing situations.


  • At least 4 years prior experience

  • English & French language fluency (written and verbal).

  • Excellent writing and photography skills.

  • Excellent interpersonal skills (specifically with working with people from a variety of cultures).

  • High level of confidence and confidentiality.

  • Strong working knowledge of Microsoft office and Adobe Creative Suite (Lightroom, Premiere Pro, InDesign).

Preferred Qualifications:

  • BA in journalism or communications/public relations.

  • Ability to shoot and edit basic video.

  • Experience updating a web CMS and creating content for social media.

  • Understanding of political sensitivities and experience in advocacy roles.

  • Experience working with media and drafting key messages.

  • HEAT or SAINT security training.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Travel: 70% travel within country to various responses is expected (Beni, Bukavu, Kalemie, Gbadolite, Kananga).

  • Out of hours work: 10% (occasional last-minute requests or media interest may require out of hours work). Field and media visits may take place over weekends.