Response Director, WV Democratic Republic of Congo

International Role - Yes
2+ Years


World Vision Democratic Republic of Congo (DRC) and the Southern Africa Regional Office (SARO) have declared two emergency responses in the DRC:

  • Protracted Humanitarian Emergency - Sustained Humanitarian Response (PHE-SHR) in three key locations: Kasai, Tanganyika and North-West.

  • Category III ‘Spike’, National Office response for the Ebola Virus Disease (EVD) Response in Eastern Congo.

The responses represent a scale-up of current humanitarian programming within the country and will reach over 872,000 people, with a target budget of $20M. The PHE-SHR declaration reflects ongoing humanitarian need at Category III level and the SHR and scale up plan reinforces the same level of priority and partnership support of a 'Global' response.

The Response Director (RD) has primary responsibility for directing the World Vision DRC Sustained Humanitarian Response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, whilst ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.


Develop and monitor Implementation of Response Strategy that addresses WV Strategic Goals to meet Humanitarian needs:

  • Lead response strategy development with Nationla Director (ND), Regional Leader (RL), PET and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy and implementation of strategy and transition plans.

Ensure Response is staffed to meet Response needs:

  • Determine response org structure with ND and People & Culture (HR).

  • Conduct high-level workforce planning with P&C and mobilise surge functions as required

  • Provides leadership and supervision to zonal response senior staff including Ebola CAT II Response Manager, CAR Refugees Project Manager, Tanganyika Response Manager and others as program is expanded.

  • Ensure defined accountabilities under the EMS are clear for each function including TOR objectives and quality criteria.

  • Work with P&C to develop performance planning and review processes that include quality criteria and planning for capacity building with EMS functions.

  • Work with P&C to establish or reinforce a staff care function and mechanisms that support staff well-being.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working Relationships with Humanitarian Actors, Government Representatives, World Vision Stakeholders, the Media and general Public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Committee (where activated).

  • Identify and highlight areas of conflict to Response SMT, ND, RL and Partnership Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure WV is seen as a thought leader in Child Protection in Emergencies, Faith in emergencies, Cash-Based Programming and Humanitarian Advocacy.

  • Ensure WV is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan Response to achieve Response Strategy Goal and Objectives:

  • Ensure the response is holistically and sufficiently funded, including understanding of where the top priorities are.

  • Effective engagement with Donors, World Vision Support Offices and other external stakeholders.

  • Provide oversight to funding allocation (i.e. PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.

  • Ensure Response programme development meets WV and international standards.

  • Ensure Humanitarian Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organizational priorities.

  • Facilitate the signing of MOUs and contracts, with donors, SOs and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement Response Programme in accordance with Commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks & relevant monitoring data & community feedback.

Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and Support Office (SO) Agreements:

  • Initiate response funding mechanisms with support of ND, RL & RHEAD.

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Coordinate with Country Security Advisor to ensure Response staff and organizational Safety and Security:

  • Provide oversight to implementation of security protocols as per CSR in response locations.

  • Participate in inter-agency coordination for information sharing and intelligence sharing.

Ensure Response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.

  • Review and submit partnership programme reports.

  • Facilitate preparation of regular situation reports in collaboration with Emergency Communications Specialist.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that Response meets WV minimum Quality Standards and supports Program Improvement, Reflection, Learning and Innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, & share lessons learned with Partnership.

Ensure that Response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, ICT systems/equipment and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.


  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years’ experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Master’s degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in contexts with Refugee and IDP populations.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in community feedback mechanisms and community engagement.

  • Effective in written and verbal communication in English & French.

Preferred Skills, Knowledge and Experience:

  • Experience in program management and implementation of multi-sectoral emergency response projects and remote management.

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead strategic planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Strong team leadership skills, including building an collaborative team dynamic and experience in cross-functional management.

  • Emotional Intelligence (self-awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations, including donors, WV Support Offices, other NGOs, and coordination mechanisms.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 70% of the time.

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.