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Quality Assurance Director, Democratic Republic of Congo



To lead quality assurance in programs through management of an effective team to contribute to innovation, technical excellence, application of learning and DME results, influence of the ministry of WVDRC towards achievement of the strategy objectives and child well-being outcomes.

This position will provide leadership and technical oversight in the measurement of programs and strategy; will ensure that Monitoring and Evaluation (M&E) systems are developed and utilized and the WV Development Programming Approach is strengthened and implemented across WV Democratic Republic of Congo (DRC) programming.



  • Lead the development, ongoing refinement, monitoring, tracking and reporting of WV DRC’s Strategy including Technical Programs.

  • Lead the development and implementation of a comprehensive overall monitoring and evaluation system using Horizon, including performance indicators and benchmarks in the National Office to ensure transparency and accountability in compliance with overall strategic direction.

  • Support management and accountability through providing routine, accurate collection and reporting of data/information that confirms status of program activities based on logframes and M&E frameworks.

  • Develop the quality control systems and mechanisms needed to guarantee proper management of information and data.

  • Ensure all programs, regardless of funding sources have high capacity M&E staff, ability to manage reporting, evaluation and knowledge management.

  • Facilitate and support effective matrix relationship/cross functional teams to assure mutual accountability for program performance and effectiveness between implementation and quality assurance teams across all funding streams.


  • Provide technical oversight and leadership in National Office (NO) strategy alignment with Partnership Our Promise 2030, including technical program roll-out, LEAP adaptation, vulnerability mapping.

  • Guide the cascading of the strategy with particular attention to LEAP III and Technical programs to program and project levels.

  • Lead cross-functional team to ensure exceptional Child Well-Being Reporting, including annual CWB Report completed with rigour, thoroughness and high quality.

  • As per Partnership guidance, report on OP2030 strategy alignment and report on WVDRC Strategy achievements.

Program Development:

  • Contribute to the development of funding in under-resourced technical programs and CWB spheres through by ensuring Technical Specialists support program design across funding streams.

  • Support and promote the effective leveraging of WV DRC resources for program impact.


  • Lead the process of improving the technical depth and technical quality of WV DRC programs in priority sectors.

  • Conduct on-going capacity assessment of M&E capacity within all programs.

  • Develop capacity building plans and implement on yearly basis based on capacity assessment.

  • Develop and ensure effectiveness of DME systems and project performance frameworks (in collaboration with IPD) in measuring and tracking technical quality in program implementation and results.

  • Build and contribute towards the development and application of evidence-based approaches and program models aligned to WV DRC strategy.

  • Monitor program performance (grants, ADPs, PNSF) in terms of achievement of targeted results and contribution to child well-being.

  • Ensure program implementation staff are aware of and comply with all donor/WV technical programmatic standards and requirements through developing and maintaining appropriate monitoring and support systems.

  • Ensure all technical and programmatic reports are submitted on time, meet quality expectations, and are appropriately documented.

  • Develop and document key innovations to effectively manage the programmatic knowledge-base of WV DRC.

  • Ensure support for program quality throughout the life cycle of Area programming and non-sponsorship programmes and align team capacity development responsive to relevant needs.

  • Ensure that all the programs and project (grants, ADPs, PNSF) profile information is updated regularly by managers and technical support provided to Horizon users.

  • To provide leadership and coordination in WV DRC learning processes for the purpose of achieving greater accountability of operations, improve programme quality.

Innovation and Learning:

  • Lead planning of innovative operations research and programming interventions.

  • Assist in the identification of cutting-edge, research-based program assessment, design, monitoring & evaluation methodologies and models.

  • Coordinate regular program review meetings to facilitate dialogue and learning on project/program Implementation.

  • Keep abreast of DME best practices through ongoing research and learning.

  • Promote the replication of documented best practices among the Zonal Offices, grants and Area Programs.

  • Disseminate and promote the utilization of key research and case studies.


This is a senior position that requires a person who can constructively and confidently engage WV External Offices such as Southern Africa Regional Office (SARO), Africa Region, Global Center including the Technical Services Organisation, Support Offices (SOs) and Major donors and other stakeholders. The ideal candidate must posses:

  • A Master’s Degree from a recognized University in a relevant discipline such as Social Science, Public Health, Management , International Development, Agriculture or related field.

  • 5 years’ experience in working with International NGOs with relevant community development with at least 3 years direct program management experience.

  • Mature, committed Christian who is able to lead and inspire others.

  • Ability to engage with governmental, NGO and other senior leaders on issues of justice, child rights and development and maintain effective partnerships.

  • Excellent relationship building and people management skills.

  • Excellent community development & project management skills and thorough understanding of LEAP, the Development Program Approach and M&E Partnership frameworks.

  • Excellent supervision skills, including training, mentoring and supporting staff.

  • Excellent understanding of monitoring systems, data collection tools and measurement processes, and vision for how to integrate them under a comprehensive National Office monitoring system.

  • Cross-cultural sensitivity, flexible worldview, and ability to work with a wide range of people from different backgrounds.

  • Strong understanding of WV’s field operations.

  • Initiative, ability to motivate others, establish joint accountability and drive excellence.

  • Fully bilingual – English (written/spoken) and French (spoken).

Working Environment/Travel:

  • Work environment: Office-based with frequent project level travel.

  • Travel: 30 % Domestic/international travel is required.