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Humanitarian Accountability/ MOPIC Officer

Santo Domingo

Humanitarian Accountability/ MOPIC Officer:


World Vision International is seeking a qualified and highly motivated individual who can ensure that World Vision’s programmes in Jordan maximizes local community participation and capabilities. Under the direction of the Programmes Director, the Accountability Officer will work with the Programmes and Operations teams, as well as other relevant internal and external stakeholders, to ensure all World Vision’s programmes maintain high standards of accountability to our beneficiaries in line with World Vision and international humanitarian standards.

1) Humanitarian accountability:

Community Consultation and Information Provision Mechanisms

Design and implement community consultation processes to ensure understanding of World Vision and their partner’s role and planned interventions and provide opportunities for input and feedback into programme and project designs.

Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Community Feedback Mechanisms:

Inform communities regarding their right to be consulted make complaints and provide feedback to World Vision and partner organisations.

Design complaint and feedback methods based on community preferences obtained through a consultation process.

Document, implement and monitor complaints and feedback systems to ensure timely responses to communities.

Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries

Orient and Train Staff on Accountability Standards:

Work with the rest of the Response Team to ensure World Vision’s accountability standards are included in staff orientation sessions, with a particular focus on World Vision’s Programme and Operational staff, and all staff members from partner organisations.

Plan and conduct training sessions of relevant staff members (both World Vision and partner organisations) to support and ensure quality implementation of accountability mechanisms and information provision plans.

Accountability Coordination

Engage with all relevant stakeholders, NGOs and UN agencies to ensure a coordinated and consistent approach to accountability.

Participate in local Accountability and Learning groups to ensure collaboration and coordinate Humanitarian Accountability approaches.

2) Government relations- MOPIC

Project application via JORISS:

Draft, review and submit projects application and additional funds application in Arabic with breakdown of activities operational and administrative costs.

Communicating with MOPIC regularly for project updates

Draft correspondences related to project approvals

liaise with the line ministries, provide an overview of the project in Arabic, and retrieve a support letter to further support project application

keep track of the project online

Keep track of project activities and inform MOPIC on changes in budgets, activities, goals and targets via an official request using MOPIC templates

Keep track of MOPIC changing templates and ensure utilizing the latest versions.

Project reporting via JORISS

Upload and submit reports for each project in-line with already submitted action plan

Coordinate and cross check data with project manager

3) Gender focal point

Gender mainstreaming :

Act as a resource person on gender main-streaming and be a catalyst for gender issues for programs and operations.

Inform and assist program, M&E efforts to achieve gender equality, and assist in relevant development of policies and program.

Encourages colleagues to apply gender specific mechanisms for gender main-streaming, such as gender lens and the gender traffic light tool.

Capacity Development

Conduct briefing session during reflections on gender definition, gender main-streaming.

Technical Support within Sector Meetings:

Advocate for the inclusion of gender issues in project formulation, raising relevant gender issues relevant to project.

Advocate for sector assessments to disaggregate data by sex and age.

Knowledge Management

Participate in IATF’s Sector Gender Focal Point Network (monthly).

Share information and experiences with the Sector Gender Focal Point Network.


Bachelor and/or Graduate degree in Social Sciences, International Development, International Relations or related field.

​Knowledge & Skills:

Self starter who can work independently under pressure.

Familiarity with humanitarian accountability standards and other international quality assurance mechanisms, including Sphere, Red Cross Code of Conduct, Humanitarian Accountability Partnership, Do No Harm, People in Aid Code of Good Practice, etc.

Ability to work in and contribute to team building environment.

Cross-cultural sensitivity, flexible world view, and emotional maturity.

Fluent in Arabic and English.

Excellent written and oral communication skills.

humanitarian standards in emergency programming (including humanitarian accountability).

Experience engaging in learning events (training).

Experience developing and implementing complaints and feedback systems.

Experience in promoting community participation in all stages of the project.

Experience developing and implementing community information provision and consultation processes.

Experience in project design, proposal development, and writing reports


Minimum of 4 year experience in relief and development work.

Minimum 2 year experience in humanitarian accountability design and implementation.

At least 2 years field experience working in international relief and humanitarian affairs.

Core Capabilities:

Achieving quality results and service

Practicing accountability and integrity

Communicating information effectively

Thinking clearly, deeply and broadly

Understanding the Humanitarian industry

Understanding WV’s mission & operations

Practicing continuous innovation & creativity

Learning for growth and development

Maintaining work/life balance

Building collaborative relationships

Practicing gender & cultural diversity

Influencing individuals & groups