PURPOSE OF POSITION:
The IT Manager I role manages delivery of services to one or more offices, and is responsible to ensure internal/external support teams resolve Level 3 and complex issues. Individuals in this role will maintain and support global IT processes and standards to one or more offices.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
Business and IT Strategy:
Implements the tactical components of the global IT strategy at one or more offices.
Leads the project planning and requirements phase.
Works with business partners to understand business needs.
Manages the implementation of IT initiatives to support business strategy.
Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
Coaches staff through the change.
Identifies and removes obstacles to change.
May provide input into demand management process and executes on plan.
May provide input to technology planning to one or more offices.
Implements defined process improvements.
May participate in the development of IT project budgets.
May track and take appropriate steps to stay within budget.
Provides high-quality services at optimal cost to customers.
IT Technology Development:
Assists with implementation of technologies to improve the performance of a business efficiency and effectiveness.
Service Level Agreements (SLAs):
Participates and provides input to the SLA development process.
Ensures internal SLAs are met.
Identifies and confirms performance problems and notifies contract managers.
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
May establish measurable individual and team objectives that are aligned with business and organizational goals.
Documents and presents performance assessments.
Recognizes and rewards associates commensurate with performance.
May implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
May identify the roles, skills and knowledge required to achieve goals.
May ensures staff have the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
May participate in IT workforce deployment activities.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Requires experience in supervising and building relationships with people at a variety of levels.
Typically has at least 5 years of relevant IT and business work experience.
Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
Willingness and ability to travel domestically and internationally, as necessary.
Effective in written and verbal communication in English.
The position requires ability and willingness to travel domestically and internationally as necessary.