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People & Culture (HR) Generalist

International Role - No - Only National applicants will be considered.
1-2 Years


The People and Culture (P&C/HR) Generalist will be responsible for providing first level support including written enquiries, data management, policy interpretation, reporting, employee systems training, technical and administrative expertise on all P&C processes and activities to employees on behalf of World Vision International Shared Services (WVI) in Ghana.


Advisory Support, Recruitment & Selection and Policy, Process and Procedural Administration:

  • Develop relationships and provide strategic support, advice and guidance to managers and staff.

  • Assist in providing interpretation and advice to the business regarding policies, process and procedures.

  • Provide administrative support in for recruitment roles including: job evaluation, conducting initial interviews, scheduling interviews with HM’s, arranging travel, coordinating assessments, generating offer / new starter, documentation coordinating pre-employment checks from West Africa Regional Office countries.

  • Develop and implement an orientation and on-boarding plan for all new staff and stay actively involved with the new hire until the completion of the probationary period.

  • Assisting the SSC (Shared Service Center) P&C (HR) Director with the preparation and administration of people management issues.

  • Maintaining a current knowledge of legislation and regulation related to P&C issues, updates and maintains employee handbook.

Performance Management & Customer Focus:

  • Using on-line systems to access data and answer customer inquiries within agreed service times.

  • Guide & train Ghana SSC supervisors on their roles in the end-to-end performance management processes and ensuring performance measures are in place.

  • Provide appropriate support to employees and supervisors in addressing unsatisfactory performance. Ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance.

  • Carry out regular customer surveys and provide an outbound training service for managers and staff on P&C process, procedure and system functionality that improve customer service.

Data Analytics, Talent Development & Technical Performance:

  • Monitor, record and provide data on various people related activities that can be used by managers and staff for decision making.

  • Provide a talent advisory service to staff, create integrated training plans and seek resources for delivery of staff development needs.

  • Engage with managers to interpret reporting data including monthly dashboards and provide them with resources and initiatives for improvement.

  • Ensure the delivery of a high quality talent development priorities for staff that are aligned to business requirements, the wider P&C strategy and people agenda.

Continuous Improvement, Relationship Building & Employee Relations Management:

  • Work closely with HR colleagues across the SSC and GC to monitor, review and update all policies in line with current legislation and best practice.

  • Ensure P&C matters are handled fairly and consistently in line with legal and company requirements.

  • Support the P&C Director with grievance, disciplinary and capability investigations and hearings in country.

  • Help to drive organisational performance by driving core business objectives.

  • Keep regular management information on budget and overall performance.

  • Perform other adhoc and related duties as assigned.


  • Relevant tertiary qualifications or experience (BSc Human Resources, BSc Social Sciences, or any related course).

  • 4-7 years’ experience of doing HR work (employee relations, employee engagement, and recruitment).

  • Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Considerable knowledge of principles and practices of Human Resources administration.

  • Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities.

  • Ability to translate policy and process into simple language.

  • Ability to objectively coach employees and management through complex, difficult, and emotional issues.

  • Professional HR certification or license is a plus but not a requirement for this role.

Preferred Skills, Knowledge and Experience:

  • Understanding of HR policy, process and procedures.

  • Ability to collaborate with multiple stakeholders.

  • Strong knowledge of Talent Management and Payroll administration.

  • Results and goal oriented and drive for continuous improvments.

  • Ability to coach and provide feedback effectively.

  • Computer literacy with intermediate PC and administration skills.

  • Written and verbal communication skills.

  • Ability to review and interpret data.

  • Ability to transfer knowledge and provide training in systems and processes.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.