Senior People & Culture (HR)Generalist

Greater Accra
International Role - No - Only National applicants will be considered.

*For internal applicants only.


The People and Culture (HR) Senior Generalist will be responsible for providing second level support/advisory including written enquiries, data management, policy interpretation, reporting, employee systems training, technical and administrative expertise on all P&C processes and activities to employees on behalf of World Vision International Shared Services (SS) World Vision International (WVI) globally.


Advisory Support, Recruitment & Selection and Policy, Process and Procedural Administration:

  • Develop relationships and provide strategic support, advice and guidance to managers and staff.

  • Assist in providing interpretation and advice to the business regarding policies, process and procedures.

  • Provide ad support in recruitment roles including: job evaluation, conducting initial interviews, scheduling interviews with HM’s, arranging travel, coordinating assessments, generating offer / new starter, documentation coordinating pre-employment checks.

  • Develop and implement an orientation and on-boarding plan for all new staff and stay actively involved with the new hire until the completion of the probationary period.

  • Assisting the SS P&C Director with the preparation and administration of people management issues.

  • Maintaining a current knowledge of legislation and regulation related to P&C issues, updates and maintains employee handbook.

Performance Management & Customer Focus:

  • Using on-line systems to access data and answer customer inquiries within agreed service times.

  • Guide & train SS supervisors on their roles in the end-to-end performance management processes and ensuring performance measures are in place.

  • Provide appropriate support to employees and supervisors in addressing unsatisfactory performance. Ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance.

  • Carry out regular customer surveys and provide an outbound training service for managers and staff on P&C process, procedure and system functionality that improve customer service.

Manage training and development initiatives in the organization, partnering with stakeholder in order to identify, create and evaluate results of the different T&D activities:

  • Identify training and development needs within the organisation through job analysis, appraisal schemes, organizational needs and regular consultation with process managers.

  • Provide a talent advisory service to staff, create integrated training plans and seek resources for delivery of staff development needs.

  • Design and expand training solutions and development programmes based on the needs of the organisation and employees.

  • Develop effective induction programmes.

  • Supervising and monitoring progress made via training programmes or schemes.

  • Gives advice to staff and managers regarding Individual Development Plans and training courses available in WV e learning platforms.

  • Produce training materials for WV Internal trainings.

  • Coordinate logistics for trainings.

  • Manage L&D KPIs & keep track of training activities and attendance.

  • Ensure the delivery of a high quality talent development priorities for staff that are aligned to business requirements, the wider P&C strategy and people agenda.

Continuous Improvement, Relationship Building & Employee Relations Management:

  • Work closely with HR colleagues across the SS and GC to monitor, review and update all policies in line with current legislation and best practice.

  • Ensure P&C matters are handled fairly and consistently in line with legal and company requirements.

  • Support the P&C Director with grievance, disciplinary and capability investigations and hearings in country.

  • Help to drive organisational performance by driving core business objectives.

  • Keep regular management information on budget and overall performance.

  • Drive P&C Continuous Improvment initiatives for efficiency and effectiveness gains.

Responsible for facilitating the end to end administration and coordination of a broad range of employee benefit plans and programs. This position serves as a subject matter expert in responding to and resolving employee benefits issues and inquiries:

  • Train new starters in benefits package and related policies.

  • Administering the organization’s benefits package and provide support to staff when required.

  • Advisor employees regarding benefits and claim procedures.

  • Partner with Insurance broker in order to manage the enrollment, renewal, and distribution processes of the health and life insurance benefits.

  • Manage benefits reports in order to comply with policies and terms and conditions.

  • Process payments / Cash Advances in GEO and well managing the required paperwork.

Performs the end to end payroll process ensuring a timely and accurate processing of bi-weekly payrolls:

  • Maintain an up to date knowledge of local payroll processes and regulations to ensure accuracy & compliance.

  • Ensures payroll is run in line with internal and external controls requirements.

  • Contribute to accurate processing for all payroll data maintenance and data entry including validation of all daily master data and payroll maintenance.

  • Partner with accounting department to coordinate salaries bank transfers.


  • Relevant tertiary qualifications or experience (BSc Human Resources, BSc Social Sciences, or any related course).

  • At least 5 years +’ experience of doing HR work (employee relations, employee engagement, training & development, payroll, recruitment, Organisational Development (OD), performance management etc.)

  • Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Considerable knowledge of principles and practices of Human Resources administration.

  • Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities.

  • Ability to translate policy and process into simple language.

  • Ability to objectively coach employees and management through complex, difficult, and emotional issues.

  • Professional HR certification or license is a plus but not a requirement for this role.

  • Lean Six Sigma certification and application (a plus).

Preferred Skills, Knowledge and Experience:

  • Understanding of HR policy, process and procedures.

  • Ability to collaborate with multiple stakeholders.

  • Strong knowledge of Talent Management and Payroll administration.

  • Results and goal oriented and drive for continuous improvments.

  • Ability to coach and provide feedback effectively.

  • Computer literacy with intermediate PC and administration skills.

  • Written and verbal communication skills.

  • Ability to review and interpret data.

  • Ability to transfer knowledge and provide training in systems and processes.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.