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Information Technology Customer Support Officer

International Role - No - Only National applicants will be considered.
1-2 Years

Information Technology (IT) Customer Support Officer

World Vision International (Ghana) is a Christian Relief, Development and Advocacy organization dedicated to working with children, families and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice.

Purpose of the position:

To Support and maintain the day-to-day operations of systems (hardware and business applications) in use by World Vision International (Ghana) through the provision of a client-oriented service.

  • The position reports administratively to the Regional Operations Manager at Savelugu and technically to the IT Manager at the Head Office in Accra

He or She must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others.

Key Responsibilities

Include but not limited to the following;

  • Plan and maintain a tracking system to evaluate hardware and business applications in the Regional Office, Clusters and various Projects to ensure optimal systems operations.

  • Setup, install (softwares and security tools), troubleshoot and configure all end-user computers and related equipment in the Base and ADP Offices.

  • Provide support to resolve all data and voice communication and related problems in the Northern Operations Base, Clusters and AP offices by working in collaboration with ADP point persons and vendors

  • Liaise with Head Office IT team to ensure optimum availability of Internet and WAN Links at the Base and ADP Offices.

  • Maintain an up-to-date inventory of all IT and related hardware and software in the Northern Operations Base, Clusters and AP offices.

  • Generates monthly reports and Collaborates with Project and Cluster Managers to assess their support requirements at the beginning of each Fiscal Year.

Education / Work Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Educational level required: A university degree in BSc Computer Science or related field.

  • Technical Training qualifications required: Any of A+ certification, MCP, Network+

  • Experience: 3years’ relevant working experience.

Critical Competencies

  • Must be a committed Christian, able to stand above denominational diversities.

  • Problem solving and project management skills

  • Ability to identify opportunities to improve performance and efficiencies in existing systems

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 25% Domestic/international travel is required.

  • On call: 10%