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I.T Manager


Purpose of the position:

To provide leadership and management of Information and Communication Technology (ICT) and establish ICT as a Critical Success Factor in all World Vision’s work.

To drive efficiency through the use of technology at World Vision

To provide strategic development, management and operation of the IT System

Major Responsibilities

Develop and maintain a 3-year National Office ICT Strategy and related policies and standards that are aligned with Partnership and Regional ICT strategy, policies and standards and National Office strategy.

Prepare, review and monitor the ICT Annual Budget and Operating Plan to ensure effective implementation of the ICT Strategy.

Provide leadership and advise National Office Leadership Team on ICT Developments and Policy Issues and their impact on the National Office operations and strategy.

Maintain an aggregated view of all significant/major ICT projects’ status and schedule for implementation and support across the National Office.

Manage the introduction, implementation and support of appropriate information and communication technology in the National Office in line with Partnership standards and policies and local legal requirements.

Develop the capacity of the ICT team through training and coaching methodologies to ensure that there is sufficient skill sets to provide and support ICT services to the organization.

Develop, deploy and maintain appropriate ICT Infrastructure and Connectivity solutions for both head office and field offices for secure, efficient and effective flow of information to facilitate operations and decision making.

Develop, deploy and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to facilitate operations and decision making.

Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats

Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical support to all users (at the head office and field offices) that ensures high user productivity and guarantees customer satisfaction

Work with the Regional and Global ICT Teams to Leverage global ICT resources to access specialized network or applications support.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Educational level required: Bachelors Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or related field.

  • Technical Training qualifications required: Qualified as a Microsoft Certified Systems Engineer (MSCE) or CCNA.

  • Working knowledge of Lotus Notes Administration and Internet systems.

  • Experience: 5 years of working experience 2 of which have been in the capacity of managing an ICT/MIS department in a busy environment.

  • Other: ITIL Certification will be an added advantage

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 20% Domestic/international travel is required.

  • On call: 20%