SunSystems Specialist-Africa (French)

13509-14G18058
Greater Accra
04-Jun-19
International Role - Yes
2+ Years

PURPOSE OF POSITION:

SunSystems is a Partnership Financial Solution for all Offices (National Office, Regional Office and Global Centre). It is fully integrated software application including financial and business management modules. Designed for international organizations and is capable to integrate with different systems (ie Horizon, Coupa).

Under the guidance of the SunSystems Team Manager and or Project and Finance Systems Manager, the Africa SunSystems Specialist, has the experience and skills to support the rollout and implementation of Sun6 in Africa. Has the skills to perform different functions such as identifying the functional requirements, application configuration, do procedures and create different financial templates. Coach finance users to migrate to new version in the cloud and continue to support after go-live. Identify solutions for issues raised by Sun6 users in the region.

This position must be able to work independently as part of a geographically dispersed team. He/she must act as a bridge between the SunSystems team in Manila and the users in the Africa region. Thus this positon must be fluent in French and functional in English. The position will perform a major role in engaging with Africa stakeholders to fully implement Sun6 in all Africa Offices.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. In addition, individual in this position must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

  • Manage and provide business and technical support to Africa SunSystems project implementation. Ensures to troubleshoot reported issues/errors, provide appropriate workaround. Thoroughly guide users on proper handling and implementation of provided workaround. Support may either be through telephone, chat, email and/or remote session.

  • Collaborate with SunSystems Team Manager on SunSystems global initiatives.

  • Engage with Africa stakeholders to fully implement Sun6 to all Africa offices within target period.

  • Initiate discussions, set targets and encourage prompt deployment.

  • Responsible in the development of standard financial templates and reports. It includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment. This is to ensure maximum utilization of tools where business processes are expedited and provide accurate and complete data.

  • Empower Finance users in designing and preparing financial reports.

  • Train users on SunSystem functions, and their use. This will be done in individual or group settings. This will be done face to face or on-line.

  • Sets expectations to Africa Finance team on the relevance of the training and learning sessions to daily finance operations.

  • Assess needs of finance users and department, evaluate new alternatives and make recommendations to streamline processes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science).

  • 3-5yrs. Technical and Advanced SunSystems and PMQA skills.

  • 2-3yrs. Strong technical/IT training experience.

  • Expertise in MS Office Applications specifically in Excel and Access.

  • Ability to speak French and English.

  • 1 year experience in systems roll-out and data migration.

  • Exposure to Financial Systems like SunSystems.

  • Experience in Basic SQL Script.

  • Ability to act as the Subject Matter Expert on projects and exhibit leadership skills.

  • Effective written and verbal communication in French and English.

Preferred Skills, Knowledge and Experience:

  • Can effectively work remotely and with very minimal supervision.

  • Good customer service perspective.

  • Preferably located in West Africa or other Africa regions for get advantage of the timezone, ensuring that the person is French-speaking.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

  • This position is part of a global team with members in Manila, Philippines and perhaps other countries as well.