Director, Staff Care

20622-19G22272
International Role - No - Only National applicants will be considered.
2+ Years

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director of Staff Care reports to the Partnership Leader - Security, Safety & Resilience (PL-SSR), but will also regularly work directly with the Chief People & Culture Officer (CPO), the wider People & Culture leadership team and the organisation’s Executive leadership team. The role provides leadership in defining Staff Care and Wellbeing strategy, philosophy, and programs that will impact World Vision International’s (WVI) most important asset – its people.

WVI operates in a number of high risk dynamic operational contexts that have an effect on the wellbeing of staff. Building on current established practice, the Director of Staff Care is expected to apply continuous improvement principles in reimagining wellbeing and mental health in the organisation – creating opportunities to challenge norms, assumptions and work design to ensure WVI is delivering impactful support to staff and leaders in the most effective ways. The role is responsible for ensuring there is a critical organisational focus on the physical, mental and spiritual well-being of staff and leaders in designing the future organisation.

KEY RESPONSIBILITIES:

Staff Care Strategy & Practice Development:

  • Lead the development and implementation of global Staff Care and Wellbeing strategies and practice. Ensuring Staff Care practice is in alignment with WVI P&C policies and internationally accepted current practice.

  • Collaborate with multiple stakeholders to ensure that the Staff Care strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

  • Apply continuous improvement principles in reimagining current norms and assumptions in Staff Care, Wellbeing and Mental Health practice.

Strategic Staff Care Leadership:

  • Provide leadership, advice, direction and counsel to Executive, Global, Regional and Country level leaders on Staff Care, Wellbeing and Mental Health issues.

  • Provide leadership and direction to the global Staff Care team, setting strategic goals, overseeing operational planning and ensuring timely delivery operational of programmes and interventions as needed.

  • Lead the development of innovative Staff Care products and programmes for leaders and staff.

  • Ensure that Staff Wellness Education (SWE) and Critical Incident Stress Management (CISM) practice and delivery is aligned with accepted practice and international crisis care standards.

  • Deliver Staff Care services as required.

Relationship Management:

  • Lead the development of standards and performance metrics through setting clear direction and empowering and influencing others.

  • Act as a strategic link for the promotion of sound Staff Care, Wellbeing and Mental Health practice for National Offices, Regional Offices and Response operations.

  • Regularly liaise with the wider Staff Care network (including Support Offices) on emerging issues and provide a conduit to escalate concerns to senior leaders.

  • Actively contribute to internal and external fora, working groups and networks related to Staff Care, Wellbeing and Mental Health.

  • Work closely with members of the Executive Leadership Team, P&C Leadership Tea and Security, Safety and Resilience SLT promoting mutual learning, support and accountability.

Capacity Building:

  • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver Staff Care, Wellbeing and Mental Health solutions in fluid high risk environments.

  • Oversee the development and implementation of global capacity building plan for operational Staff Care, Wellbeing and Mental Health practice.

  • Engage with senior leaders to raise the awareness of Staff Care protocols and practice.

  • Develop a professional culture of innovation, learning and mentoring in relation to Staff Care. WVI should be seen as the ‘employer of choice’ and a ‘thought leader’ for INGO Staff Care professionals.

Knowledge Management & Quality Assurance:

  • Promote alignment with WVI Staff Care Policy and practice.

  • Lead the process of continuous learning on current international accepted practice in Staff Care, Wellbeing and Mental Health management & analysis, identifying tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on Staff Care issues at a Regional and Global level.

  • Assist in the facilitation of and coordination of Staff Care, Wellbeing and Mental Health information sharing forum/network that promotes the embedding of sound Staff Care practice into all layers of WV’s programmes.

  • Facilitate the documentation of best practice and contribute to a wider community of practice and develop a center of excellence.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters, or Doctorate in a mental health, or related profession (i.e. Organisational Psychologist, Social Work, Counselling, Pastoral Counselling, or a related health, social or education science).

  • Proven senior management experience in managing Staff Care and Well-being in a large complex organisation.

  • At least 5 years’ experience post licensure (if applicable).

  • Experience in in delivering emergency psychosocial services in Humanitarian, Military or Emergency Services organisations.

  • Demonstrated ability in developing wellness/resilience programmes for staff, leaders and the wider organization that focus on assessing psychosocial risks and shaping work design to reduce psychological distress and improves the overall mental well-being of the organisation.

  • Licensed in a recognised Mental Health discipline, or significant Organisational Psychology experience.

  • Preference given to persons who have proven experience in developing programmes and delivering emergency psychosocial services that take culture, language, context, local resources & traditions into consideration.

  • Additional preference given to persons who have formal training or working knowledge in wellness / resiliency education and CISM.

  • Strong English language skills, further ability to operate in French or Spanish would be an advantage.

Preferred:

  • Proven people leader with the ability to influence widely across a diverse international organisation.

  • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

  • Skilful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

  • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

  • Demonstrated work experience in one or more areas of humanitarian operations, emergency relief, human resources, organizational development, military or emergency services; preferably in an international, cross-cultural work environment.

  • Demonstrated consultative leadership style that will promote social support & team cohesion.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time, including potentially high risk operational areas.

  • Flexibility in work hours is expected given this is a global role.

  • Must be physically able to travel to a variety of challenging operational contexts that may have very basic living conditions and infrastructure.