Senior Advisor Staff Care

International Role - No - Only National applicants will be considered.
2+ Years

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The Senior Advisor Staff Care reports to the Director Staff Care, working closely with Staff Care team members, senior People & Culture colleagues and a wide variety of stakeholders across the organisation. The role is responsible for providing leadership and operational delivery of staff care and well-being services to the wider World Vision Partnership. This can include providing advice and delivering programmes on the overall delivery of staff care services in the areas of staff resilience, ‘Staff Well Being Education’ (SWE) programmes and Critical Incident Stress Management (CISM) to key stakeholders and counterparts in global, national, regional and support offices. The Senior Advisor will also

collaborate with the Director Staff Care and other team members on the development of staff well-being policies, standards, practice and training programmes. The role holder will also take a leadership role in the development of; staff care tools, resources for leaders, programmes for staff well-being and overall work design that reduces psychological distress and improves well-being across the organisation.


Leadership for Staff Care programmes to address specific needs:

  • Set strategic goals and ensuring timely delivery of staff care programmes and interventions as needed, in order to prevent burnout and ensure organisational agility.

  • Design, lead and implement staff care programmes and interventions in cooperation with appropriate stakeholders, with an emphasis on field facing stakeholders (e.g. national and regional DMT’s, regional and national P&C and peer support teams, field teams).

  • Provide advice, direction and counsel to Disaster Management, Security, Safety & Resilience, regional and national P&C Directors and peer supporters on Staff Care, Well-being and Mental Health issues.

  • Collaborate with multiple stakeholders to ensure that the staff care programme aligns with expected Disaster Management and Health programme outcomes and reflects the values and vison of WVI.

Capacity Building:

  • Develop and contribute training material and tools to add to existing and new capacity building programmes.

  • In collaboration with other team members, conduct SWE/CISM trainings throughout the partnership.

  • Provide input to People & Culture and Global Marketing and Communication (GMC) requests for related Staff Care material for Partnership-wide distribution.

  • Help create promotional staff care materials on coping with and accepting of living with new, longer-term life-changing realities.

  • Attend online regional peer support meetings, listen for needs and themes, and provide continued education related research on stress and well-being.

Relationship Management:

  • Act as a knowledge resource for the promotion of sound Staff and Self Care, focusing on healthy employees, healthy working relationships and a healthy work environment, for National Offices, Regional Offices and Response operations.

  • Regularly liaise with counterparts and key stakeholders, Regional and National, Global Centre P&C colleagues, and SO P&C Directors.

  • Actively learn from and contribute to internal and external fora, working groups and networks related to Staff Care, Well-being and Mental Health.

  • Collaborate with the P&C Total Rewards team and advise as needed to identify appropriate resources from external providers which can be used for physical and mental health services in WVI.

Provide support and guidance to field facing offices:

  • In collaboration with P&C Total Rewards and other stakeholders, help offices develop policies and guidelines relevant to current contextual events on promoting work-life balance, time off and vacation planning, caring for self as leaders, and caring for staff, etc.

  • Lead education sessions based on needs, for national, regional and support offices on topics such as coping with stress management, grief & bereavement.

  • Collaborate closely with stakeholders and counterparts in guiding national offices in developing guidelines around promoting vaccinations among staff, identifying benefits and perks for motivational purposes, managing long term sick leave, and reviewing grief and bereavement policies.

  • Provide peer support services to staff member(s), groups, teams and units in World Vision.


  • Minimum 5 years of humanitarian aid or development working experience.

  • Experience in developing wellness/resilience programmes on a national or regional level.

  • Experience in writing guidelines and policies.

  • Experience in managing and leading projects.

  • Experience in staff care / stress management in relation to contemporary challenges faced by INGOs.

  • Trained and experienced peer supporter.

  • Bachelor’s degree in social work, psychology, human resources, counselling or equivalent.

  • Formal training or an applied working knowledge in critical incident stress management (CISM) or an equivalent in Psychological First Aid.

  • Fluency in English.


  • CCISM certification.

  • Experience in training development and implementation.

  • Strong communication skills.

  • Proven skills in collaborating with a large group of stakeholders.

  • Preference for candidates with additional language skills such as French, Spanish or Arabic.

Work Environment/Travel:

  • Dependent on Partnership travel guidelines.

  • Position to be home based, anywhere.