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Operations Manager, Kurdish Region of Iraq



Lead, direct and manage all aspects of World Vision operations and programs in Kurdish Region of Iraq (KRI), and ensure that there are strong strategic links, integration and coordination between resource acquisition, field operations, and organizational objectives to achieve optimum impact on child well-being for the most vulnerable children.

To ensure that WV KRI is accountable to all partners and that all work is of the highest standard, cost effective and adheres to standards and policies of World Vision International and its donors.

To assist the Response Manager in overall strategic and operational leadership to World Vision’s emergency response activities in KRI. Key areas include partner liaison, resource acquisition, staff capacity building, and field operations.


Ensure Strategic Planning and Coordination:

  • As a member of Senior Leadership Team, contribute to the overall success of WV KRI country strategy and business planning.

  • Identify strategically aligned programming opportunities, within the national context and mandate including accessing funding and partnering effectively with stakeholders.

  • Approve and ensure the implementation of GAM strategies and plans.

  • Forge strong relationship with peers in the WV partnership, advocating the position of WV KRI/Iraq, contributing to strategic meetings, translating strategic insights into contextually appropriate approaches.

  • Promote strong and rigorous coordination and collaboration between field operations, grant acquisition, sector and evaluation teams to ensure high quality program implementation and field impact.

  • Ensure field needs, assessment and analyzes data, local context, internal and external funding and donor priorities, are all properly integrated into WV KRI strategic planning.

Ensure Quality of Grant Acquisition and Management and Field Operations:

  • Provide overall leadership to the implementation of all programs and response operations in KRI.

  • Facilitate programme planning process with all functions to ensure alignment with context, humanitarian needs and WVI and WV KRI/Iraq strategy as well as operational feasibility and technical quality.

  • Advise, approve and evaluate operations, programs and zone budgets, operations funding, expenditures and accomplishment of ministry objectives.

  • Oversee the consultative grant planning and go-no-go decision making process and ensure that both WV policy and field needs are met.

  • In coordination with the Finance department, ensure program adherence to financial policies and manage overall departmental budget.

  • Support the field operations team to ensure integration of programming, synergies and resource sharing.

  • Ensure that department team is guided by sound humanitarian principles of Humanitarian Accountability, WV internal standards and in compliance with Support offices and donor requirements.

  • Ensure that internal and external reporting requirements are met by field operations and GAM teams.

  • Ensure that recommendations from audit reports and audit findings (relating to program operations) and programme/project evaluations, including RTE, are addressed and implementation plans developed for the recommendations of the reports are in place and accomplished.

  • Ensure quality line management to the Grant Acquisition and Management Team (GAM) in meeting income targets, providing portfolio and projection analysis, following up on Grants Management and Compliance, ensuring the strategic integration and quality of technical sectors, etc.

Collaboration & Networking:

  • In coordination with the Response Manager, develop and maintain good relationships with major (government/private) donors and World Vision Support Offices, including planning how to approach donors (government/private donors and support offices); streamlining strategic dialogues and overseeing the implementation process.

  • Manage donor concerns (government/private donors and support offices) ensuring proper resolutions for both parties have been reached.

  • In collaboration with the Response Manager, Initiate and maintain regular contact with other international non-governmental organizations and zonal government officials in an effort to obtain experience and co-ordinate information regarding current and future works in the country and be abreast of context changes at all times.

  • Ensure internal coordination and collaboration by integrating the field operations and grant acquisition team.

  • Create relevant platforms for regular information sharing, dialogues, communication and working together as one team for field operations and GAM including technical advisors team.

  • Identify, timely report to the RM and seek rapid solutions for any areas of conflict, overlap or inefficiency in the organizational structure for GAM and technical sectors, and field operations.

Leadership and Management:

  • Lead the field operations and GAM team(s) in a manner that facilitates a high performance culture, openness, strong relationships, mutual support and respect, integrity and decisiveness.

  • Provide leadership and coaching in maintaining positive, constructive and supportive communication with all teams.

  • Lead and participate in the recruitment, selection and development of key operations and GAM staff.

  • Ensure implementation of World Vision’s performance management standards and principles for direct reports and their teams.

  • Ensure field operations and GAM departments are structured to achieve maximum departmental performance.

  • Ensure the successful implementation of humanitarian and transitional activities of World Vision in Iraq, in line with donor requirements, internal policies and standards, and with applicable industry standards.

  • Lead the GAM and Zone operational units to a high level of excellence, including technical delivery and postive team dynamic (team morale).

Perform other duties as required:

  • In collaboration with the RM and CSM, ensure that World Vision’s security policies and protocols are implemented and monitored on a regular basis.

  • Ensure Stewardship of the financial resources and people.

  • Perform other duties as assigned by the Line Manager including acting as Response Manager when required.


  • Bachelor’s degree in a field related to humanitarian leadership, international development, business administration, economics, rural development or similar. Master’s degree preferred.

  • 7 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming including fragile contexts.

  • Proven track record to deliver designated tasks on time and on budget.

  • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts.

  • Proven track record of growing and managing multi-million dollar budgets.

  • Extensive experience in programme management and implementation of multi-sectoral emergency response projects.

  • Excellent decision-making skills and ability to take calculated mitigated risks.

  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Excellent proven track record of donor relations with multiple donors.

  • Strong planning and organizational skills and ability to prioritize.

  • Outstanding team leadership personality and skills.

  • Computer literacy.

  • Fluency in written and spoken English language is required.

  • Excellent analytical skills.

  • Excellent organizational and time-management skills.

  • Clear understanding of the workings of major donor perspectives, requirements and standards.

  • Must be able to represent World Vision to major program donors in a highly professional manner, in person and in writing.

  • Arabic/Kurdish is preferred.

Preferred Skills, Knowledge and Experience:

  • A full commitment to World Vision’s core values and humanitarian mandate.

  • Adherence to World Vision Child Protection, Code of Conduct, and Conflict of Interest policies.

  • Full adherence to security protocols.

  • Understanding of WV operations and strong field acumen.

Work Environment/Travel:

  • 50 % travel required within the country and internationally.