Help Desk Assistant
PURPOSE OF POSITION:
To assist team leaders in effectively co-ordinate Food Cash & E-Voucher implementation in the Refugees camps by collecting updated data and registration request ensuring compliance to Donor and World Vision requirements /guidelines
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
Registering all the complaints related to Data updating , registration to benefit from the food project that the refugees will raised
Answer refugees questions related to the feedback about the updated data or registration that may have,
Assist team leaders during the distribution to collect all the complaints related to Data updating and registration requests to benefit from the food project.
Collecting beneficiaries’ complaints related to targeting activities by registering their details to a special UNHCR data platform.
Ensure dealing with the data compliance to Humanitarian Accountability standards.
Managing the data and WV recourse in a very professional and confidential way.
Using the UNHCR platform in a proper way.
Coordination and Collaboration
Closely coordination with other team members at the distribution site
Closely coordination with MEAL team to ensure collecting the updates or registration of any special cases not able to visit the distribution site.
Participate in regular trainings conducted by WFP and UNHCR.
Closely coordination with WFP and UNHCR data person during uploading the data.
Attending timely trainings and evaluation events to build their capacities.
Perform any other duties as required by the team leader, project Coordinator or his/her designee.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor’s Degree in Social Sciences, Development Studies, Business Admiration or any other related qualification.
Previous experience in a related field.
Experience in Food Assistance projects.
Strong communication skills Verbal and written English/Arabic and Kurdish.
Report writing skills and computer knowledge.
Well-developed stakeholder networking skills.
Knowledge of commodities & logistics operations, specifically those that relate to distributions, handling, reporting, tracking, monitoring etc.
Ability to work with many Data platform and data sheets
Stays open to internal and external feedback
Ability to work under minimum supervision
Good knowledge and experience of how to work under pressure.
Strong Computer knowledge
Complete Travel and/or Work Environment statements if applicable.
Office environment: typical field based
Travel: Domestic travel is required.
On call: During normal working hours unless there is an emergency