Hotline Assistant - Erbil
PURPOSE OF POSITION:
The purpose of the position is to receive, record and respond to beneficiaries and non-beneficiaries related to the food voucher.
The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.
ROLE DIMENSION / DESCRIPTION
55 per cent
20 per cent
20 per cent
5 per cent
Minimum education, training and experience requirements to qualify for the position:
High school diploma, higher education – undergraduate.
Previous experience in a related field is preferred.
Fluent in Arabic and/or Kurdish (speaking and writing).
Strong skills in Microsoft office especially database and MS Excel and reporting writing skills.
Strong interpersonal, communication skills and cross-cultural sensitivity to interact with staff and beneficiaries.
Ability to cope and work under pressure.
Well-organized, self-motivated, solution oriented, independent and ability to work in a team.
Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.
Self-disciplined with good time management skills.
The ability to produce clear and well organized documents.
Quantitative data analysis.
Office based position but might require short travel if needed to other governorates.