World Vision International

Operations Director, Jerusalem

Job Description

PURPOSE OF POSITION:

To oversee the programmatic operations of the organization in the West Bank and Gaza, provide leadership and management support for strategic courses of action in Area Development and Grant-funded Programs; ensure strong strategic and annual planning processes are in place; ensure efficient and effective implementation of World Vision and key stakeholders’ strategic operational goals and objectives, promote the development of a culture of continuous quality improvement. The position is also responsible for the management, promotion and integration of grant-funding and sponsorship in all programmatic aspects of relief, development an advocacy work within the organization.

KEY RESPONSIBILITIES:

Strategic:

  • Stay abreast of, analyse and advise the National Director on trends in programming, operational, country and donor environments to facilitate strategic decision making and planning.

  • Provide leadership in the development, review, implementation and monitoring of operational business plans ensuring alignment with WVJWG’s Transitional Strategy, Regional & new Global Strategy.

  • Ensure all Operations Departments, Programs and Projects reflect WV’s Integrated Focus, and support WVI Ministry Objectives.

  • Ensure rolling multi-year growth plans for ADPs, grant funded and other programs are maintained and strategically aligned, taking the lead in negotiations with Support Offices and other donor entities.

  • Enable the process of strategic collaboration between WV and its partners at national, regional and local level and facilitate the process of strategic alignment and synergy of resources.

  • Lead the Child Protection, Sponsorship, Quality Assurance (QA) and Zonal Managers to identify and develop programming opportunities consistent with National Strategy.

  • Demonstrate high commitment and responsibility in working with the CP, Sp and QA managers to develop funding opportunities consistent with strategic objectives.

  • Ensure strong child participation principles and systems are in place to promote children’s input in to decision-making and advocacy activities.

  • Fully support WV JWG’s impartial approach of focusing on needy children from any ethnic, religious, political or social background.

Child Protection and Sponsorship:

  • Lead together with the Child Protection manager and staff, WV JWG’s new focus on Child protection and ending violence against children.

  • Work with the child protection and sponsorship manager to ensure integration of child protection and sponsorship at the field and national level.

  • Oversee the compliance of child protection standards, programmes and sponsorship with GC standards.

  • Work with child protection and sponsorship manager and staff to effectively and innovativelyto market the JWG sponsorship work to both communities and SOs.

Program Quality:

  • Implement the new Transitional Strategy, by helping WV JWG to move towards the Technical Approaches of Child Protection, Resilience and Faith in Development.

  • Lead the operations and programme staff into the new mindset, culture and focus, so as to become a better partnering and externally engaging agency.

  • Ensure effective models of integration between funding types are developed and implemented.

  • Ensure all programs and projects integrate child well-being outcomes.

  • Support the development of accountability practices that enable communities to feedback on the services they receive from WVs programs.

  • Ensure that the Support Offices are kept up to date on all project and program developments.

  • Ensure that donor standards are applied and adhered to.

  • Approve operational reports and send them to relevant stakeholders and uploaded to appropriate databases.

  • Ensure that recommendations from program/project evaluations are addressed and implementation plans developed and accomplished.

  • Ensure strong DME and LEAP compliance in projects through effective collaboration between program operations and the QA department.

  • Ensure systems are in place to ensure all programs are producing quality designs and outputs that make a significant difference in the communities where WVJWG works.

  • Support and manage innovations and new initiatives to improve program quality and impact; enable organizational learning and reflection.

Leadership:

  • Provide strong leadership to the CP/Sponsorship and QA managers and departments, as well as the zonal managers and their field teams.

  • Provide a focused integrated vision for Operation’s Teams, ensuring that the new WV JWG Vision is communicated, understood and implemented.

  • Contribute to overall organizational leadership through close cooperation and support to the ND.

  • Select, coach, develop and manage a strong Operations Team building a culture of empowerment, high performance, transparency and mutual support.

  • Build the capacity of each Manager in the Operations Team in effectively manage their own teams.

  • Oversee and provide support to the operations team and integrated ministry managers to ensure effective collaborative processes, relationships and accomplishment of ministry objectives.

  • Actively participate in SLT and SMT and other senior management forums.

  • Ensure strong collaboration between Operations and the support functions including finance, P&C, procurement, Audit, administration, IT, communications and others.

  • Ensure that the communications and representation of WVJWG with WV Support Offices and donors is of the highest quality and transparency.

  • Attend morning devotions and annual Days of Prayer and Spiritual Retreats with staff and work to reflect at all times Christian values and commitments.

Partnering:

  • Support the National Director in representing WV to donors, line ministries and partner organizations.

  • Lead the network of relationship with other international non-governmental organizations, government officials, CBOs, FBOs and communities in an effort to obtain experience and co-ordinate information regarding current and future works in the country.

  • Proactively contribute to Regional and Partnership forums, initiatives, working groups and networks.

  • Help WV JWG to implement its new strategy of becoming an open, engaged and partnering agency, which manages to increase impact, influence and income.

Operations Management:

  • Advise, approve and evaluate operations budgets, operations funding, expenditures and accomplishment of ministry objectives.

  • Ensure integrated audit findings (international and local) are communicated to appropriate managers and an effective response is implemented.

  • Ensure the management and regular review of all operations budgets, project funding, expenditures and accomplishment of ministry objectives.

  • Oversee Operations Division compliance with all relevant sections of the Field Financial Manual including proper accounting systems and practices.

  • Stay abreast and involved in WV’s global standards and procedures, so as to keep WV JWG’s high compliance and quality levels within the partnership.

People Management and Development:

  • People manage the managers (Zonal Managers, QA Manager, CP/Sponsorship Manager), as well as their teams and direct reports. Provide leadership, guidance, support, assistance, Christian discernment and feedback to the Zonal and other

  • managers on strategic, operational and day to day issues.

  • Lead and participate in the recruitment, selection and development of key operations and integration ministry staff.

  • Oversee the process of identifying capacity needs in the overall ministry and work with P&C to develop plans for building team capacity.

  • Consistently appraise operation’s management skills and performance through coaching and personal development plans.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s Degree in Development, Management Administration, International Administration or related field. Or Bachelor’s degree, if relevant sufficient experience compensates.

  • Able to manage change effectively.

  • Flexible, easy going and supportive attitude.

  • Able to work in a complex, politicized, polarized and challenging environment.

  • Strong budgetary and financial management skills.

  • Proven ability to think strategically and to translate strategy into effective implementation.

  • An effective communicator, speaking, listening and facilitating as appropriate.

  • Able to influence at a senior level adopting different styles where needed.

  • Culturally sensitive, able to empathize, seeking to understand.

  • In depth local knowledge and cultural understanding.

  • Fluency in oral and written English. Knowledge local languages is an advantage.

  • Training and experience in capacity building.

  • At least 5-10 years in management roles.

  • Demonstrated innovative technical leadership, being at the forefront of new ideas and approaches.

  • Committed to transformational development.

Preferred:

  • A quick and willing learner, asking the right questions or the right people and accessing sources of knowledge with ease.

  • Competence in media management and presentation skills.

  • Substantial experience in development field.

  • A strong network of peers in the development field, ideally both within WV and within other agencies.

Work Environment/Travel:

  • Less than 40% in the field, 50% National Office, 10% travel abroad.