World Vision International

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System Operating & Liaison Officer

Job Description

Position: System Operating & Liaison Officer

Department: Child Protection & Sponsorship

Location: Jerusalem

Full - time

Grade Level: 11


Lead the process of running of all the Sponsorship systems in order for the Sponsorship Program to meet all the requirements for Child Sponsorship Operations. Support the full operation of Sponsorship communications in terms of field teams and NO teams as well as Donor engagement and Support offices communications. Support the SO 2.0 processes for a smooth implementation.


Key Outputs/Responsibilities

  1. Operating the sponsorship System

Monitor and follow up sponsorship business processes and correspondences deadlines for assigned ADPs

Work on the Single STEP/SSUI to enter/update children data, correspondence, photos, videos, monitoring and participation

Ensure that RC management is maintained at agreed level with SO (+/-2% of the maximum budgeted RC).

Work on SOs and GC queries and resolve discrepancy messages

Generate and analyze reports from sponsorship system upon request

  • Support the Technical Programs (TPs) under the LEAP 3 implementation providing information in areas pertaining to the Programmatic areas

Provide technical support to ADPs during the pilot decentralization of Single Step

Provide technical support to ADPs in Horizon implementation

  1. Coordination

Coordinate with the Zonal Sponsorship Staff in terms of work processes, quality and deadlines.

Coordinate with Zonal Staff on Sponsorship Integration in Programing (SIP) and improved quality of Child Monitoring.

Liaise with SOs in terms of queries, meeting special requirements and deadlines.

Liaise with GC on ensuring implementation of new initiatives and deadlines ( Sponsorship 2.0 products)

Coordinate for sponsors visit, and accompany sponsors during the visit

Support Sponsorship Integration in Programing (SIP) and improved quality of Child Monitoring.

  1. Correspondence-related tasks

Receive, process and document all correspondence from sponsors to RCs and from RCs to sponsors according to applied sponsorship standards and requirements ( ILs, SLs ELs, GNs)

Read and check appropriateness of all incoming mail from sponsors before sending to ADPs and inform the SO in case of unacceptable or sensitive issues

Abide by the different SOs’ requirements regarding correspondence

Print out labels for APRs, Christmas cards, SLs and GNs.

Maintain proper documentation and filing system of all sponsors correspondence

  1. Other

Conduct bimonthly field visits to provide technical support and capacity building to zonal staff as needed

Monitoring field visits to ensure the Sponsorship standards in the field are maintained

Assist in Child Protection work and integration between SRS case management and CP incidents reporting

Assist in all sponsorship related tasks as required

Attend and participate in regular/devotional staff meetings and events

Participate in training events organized through WV, as required

Carry out any other duties assigned by the supervisor

Education & Experience required:

Bachelor degree in English literature or business or equivalence of five years of relevant experience

At least three years’ experience in related field

Other Competencies/Attributes:

Good oral and written communications skills in English and Arabic

Working knowledge of computer applications and computer aptitude

Excellent interpersonal skills to relate to staff, sponsors, partners and colleagues

Ability to work under pressure and meet tight deadlines

Ability to censor culturally sensitive issues

Valid driver’s license (preferred)

Committed to achieve quality results and services

Integrity and strong identification with World Vision’s Core Values

Work environment

100% office work with occasional trips to the field




Achieving quality results and service


Practicing accountability and integrity


Communicating information effectively


Thinking clearly, deeply and broadly


Understanding the Humanitarian industry


Understanding WV’s mission & operations


Practicing continuous innovation & creativity


Demonstrating Christ-Centered life and work


Learning for growth and development


Maintaining work/life balance


Building collaborative relationships


Practicing gender & cultural diversity


Influencing individuals & groups