System Operating & Liaison Officer
Position: System Operating & Liaison Officer
Department: Child Protection & Sponsorship
Full - time
Grade Level: 11
PURPOSE OF POSITION:
Lead the process of running of all the Sponsorship systems in order for the Sponsorship Program to meet all the requirements for Child Sponsorship Operations. Support the full operation of Sponsorship communications in terms of field teams and NO teams as well as Donor engagement and Support offices communications. Support the SO 2.0 processes for a smooth implementation.
Monitor and follow up sponsorship business processes and correspondences deadlines for assigned ADPs
Work on the Single STEP/SSUI to enter/update children data, correspondence, photos, videos, monitoring and participation
Ensure that RC management is maintained at agreed level with SO (+/-2% of the maximum budgeted RC).
Work on SOs and GC queries and resolve discrepancy messages
Generate and analyze reports from sponsorship system upon request
Provide technical support to ADPs during the pilot decentralization of Single Step
Provide technical support to ADPs in Horizon implementation
Coordinate with the Zonal Sponsorship Staff in terms of work processes, quality and deadlines.
Coordinate with Zonal Staff on Sponsorship Integration in Programing (SIP) and improved quality of Child Monitoring.
Liaise with SOs in terms of queries, meeting special requirements and deadlines.
Liaise with GC on ensuring implementation of new initiatives and deadlines ( Sponsorship 2.0 products)
Coordinate for sponsors visit, and accompany sponsors during the visit
Support Sponsorship Integration in Programing (SIP) and improved quality of Child Monitoring.
Receive, process and document all correspondence from sponsors to RCs and from RCs to sponsors according to applied sponsorship standards and requirements ( ILs, SLs ELs, GNs)
Read and check appropriateness of all incoming mail from sponsors before sending to ADPs and inform the SO in case of unacceptable or sensitive issues
Abide by the different SOs’ requirements regarding correspondence
Print out labels for APRs, Christmas cards, SLs and GNs.
Maintain proper documentation and filing system of all sponsors correspondence
Conduct bimonthly field visits to provide technical support and capacity building to zonal staff as needed
Monitoring field visits to ensure the Sponsorship standards in the field are maintained
Assist in Child Protection work and integration between SRS case management and CP incidents reporting
Assist in all sponsorship related tasks as required
Attend and participate in regular/devotional staff meetings and events
Participate in training events organized through WV, as required
Carry out any other duties assigned by the supervisor
Education & Experience required:
Bachelor degree in English literature or business or equivalence of five years of relevant experience
At least three years’ experience in related field
Good oral and written communications skills in English and Arabic
Working knowledge of computer applications and computer aptitude
Excellent interpersonal skills to relate to staff, sponsors, partners and colleagues
Ability to work under pressure and meet tight deadlines
Ability to censor culturally sensitive issues
Valid driver’s license (preferred)
Committed to achieve quality results and services
Integrity and strong identification with World Vision’s Core Values
100% office work with occasional trips to the field
Achieving quality results and service
Practicing accountability and integrity
Communicating information effectively
Thinking clearly, deeply and broadly
Understanding the Humanitarian industry
Understanding WV’s mission & operations
Practicing continuous innovation & creativity
Demonstrating Christ-Centered life and work
Learning for growth and development
Maintaining work/life balance
Building collaborative relationships
Practicing gender & cultural diversity
Influencing individuals & groups