Position: Security & Support Service Manager
PURPOSE OF POSITION
To support the Jordan Response Manager (Country Director) in ensuring that effective security as a security focal point measuring for the Jordan Country Office programs appropriately planned for and addressed within the national. Lead in the optimization of organizational security and support service (Fleet and Admin function) with mitigation of operational risks for ministry effectiveness by establishing systems and mechanisms for institutionalizing an organizational culture and practice supporting the programs offices day to day operations.
Organization & Planning
Advise Jordan Country Office senior management and staff on security risks and threats, admin and fleet situation.
Ensure security risk and threat mitigation in Jordan Country Office is in place and budgeted for
Work closely with operations regarding specific security risks, threats, admin and fleets needs related to program implementation, advise on mitigation measures in Go/No-Go Decisions and program proposals to donors
Work closely with Jordan and Syria program to plan the best usage of the fleet according to their needs and travel request, minimizing waste in the request of resources.
Preparation of annual budget for the office in regards of fleet, Admin and Security. Also, providing feedback of support service cost needed for new proposals.
Organize, oversee and manage the maintenance of office support services provided by the whole administration department, including: asset management, data processing, housing, maintenance services, health and safety, secretarial and hospitality to visitors.
Update existing WVI in Jordan/Regional Administration policies if necessary.
Oversee and provide overall management of stationary, furniture and general supplies to ensure needs in the office and meeting efficiently objectives of the department.
Conduct regular physical security checks of all WVI leased assets including accommodation, offices and program locations according to standards and policies
Manage the WVI Jordan fleet, including vehicles rented from external providers.
Ensure vehicles are well equipped, safe to operate and compliant with local regulations and equipped with GPS tracking systems
Ensure drivers are trained
Analyze fleet usage (including fuel consumption) and driver behavior (speeding)
Manage two fleet assistants/lead drivers and ensure performance agreements are in place and reviewed regularly and monthly individual action plans are in place
Ensure Security Risk Assessments (SRA), Country Risk Ratings (CRR) and Core Security Requirements (CSR) for Jordan are regularly updated and implemented
Jordan Designated Security Zones (DSZ) Risk Ratings are established
Provide input and support to management in crisis situations and critical incidents at Incident Management team (IMT) level
Provide oversight for one Office Security Guard and maintain & update control of passes and keys
For the 3 areas, any other task/duties assigned by line manager
Provide briefings to new staff, visitors, consultants and contractors and assist in preparation and implementation of program visits
Prepare and manage a basic annual Security Master Budget for the Jordan office and advise programs on related security mitigation costs
Networking and External Liaison/Engagement
Represent WVI at local UN/NGO security network meetings in Amman and at the camp level and ensure information from these groups is disseminated to relevant staff and through the operational activities
Liaise with Jordanian security and law enforcement agencies as well as camp coordination bodies to ensure safe passage to and from, visits, offices and programmatic locations
Build ongoing networks for sharing security information and coordination.
Reporting and Documentation
Coordinate and supervise all key logs, visitor records, passes and immigration documents
Provide monthly fleet management reports
KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s degree or equivalent experience that can validate the academic level.
Military and/or Police/Law Enforcement Training – preferred.
No previous criminal record or convictions
Minimum (2) years’ experience working with UN Agency / NGO plus field security experience, support service and/or admin.
Demonstrated experience in designing and delivering training.
Demonstrated organization and planning development and implementation
Budget Management Skills
Knowledge of Fleet Management Principles
Knowledge of Asset Management Principles
Demonstrated ability to work effectively under pressure (particularly in a crisis situation)
Ability to communicate well in English & Arabic (verbal and written) – particularly in a crisis situation
Valid Passport and Driver’s License
Computer literate (Word, Excel, PowerPoint)
First Aid qualified
Practical knowledge of tools, mechanisms and procedures for personal and organizational security.