Security & Support Service Manager


Position: Security & Support Service Manager


To support the Jordan Response Manager (Country Director) in ensuring that effective security as a security focal point measuring for the Jordan Country Office programs appropriately planned for and addressed within the national. Lead in the optimization of organizational security and support service (Fleet and Admin function) with mitigation of operational risks for ministry effectiveness by establishing systems and mechanisms for institutionalizing an organizational culture and practice supporting the programs offices day to day operations.


Organization & Planning

  • Advise Jordan Country Office senior management and staff on security risks and threats, admin and fleet situation.

  • Ensure security risk and threat mitigation in Jordan Country Office is in place and budgeted for

  • Work closely with operations regarding specific security risks, threats, admin and fleets needs related to program implementation, advise on mitigation measures in Go/No-Go Decisions and program proposals to donors

  • Work closely with Jordan and Syria program to plan the best usage of the fleet according to their needs and travel request, minimizing waste in the request of resources.

  • Preparation of annual budget for the office in regards of fleet, Admin and Security. Also, providing feedback of support service cost needed for new proposals.

Functions Operations

Admin Management

  • Organize, oversee and manage the maintenance of office support services provided by the whole administration department, including: asset management, data processing, housing, maintenance services, health and safety, secretarial and hospitality to visitors.

  • Update existing WVI in Jordan/Regional Administration policies if necessary.

  • Oversee and provide overall management of stationary, furniture and general supplies to ensure needs in the office and meeting efficiently objectives of the department.

  • Conduct regular physical security checks of all WVI leased assets including accommodation, offices and program locations according to standards and policies

Fleet Management

  • Manage the WVI Jordan fleet, including vehicles rented from external providers.

  • Ensure vehicles are well equipped, safe to operate and compliant with local regulations and equipped with GPS tracking systems

  • Ensure drivers are trained

  • Analyze fleet usage (including fuel consumption) and driver behavior (speeding)

  • Manage two fleet assistants/lead drivers and ensure performance agreements are in place and reviewed regularly and monthly individual action plans are in place


  • Ensure Security Risk Assessments (SRA), Country Risk Ratings (CRR) and Core Security Requirements (CSR) for Jordan are regularly updated and implemented

  • Jordan Designated Security Zones (DSZ) Risk Ratings are established

  • Provide input and support to management in crisis situations and critical incidents at Incident Management team (IMT) level

  • Provide oversight for one Office Security Guard and maintain & update control of passes and keys

  • For the 3 areas, any other task/duties assigned by line manager

  • Provide briefings to new staff, visitors, consultants and contractors and assist in preparation and implementation of program visits

  • Prepare and manage a basic annual Security Master Budget for the Jordan office and advise programs on related security mitigation costs

Networking and External Liaison/Engagement

  • Represent WVI at local UN/NGO security network meetings in Amman and at the camp level and ensure information from these groups is disseminated to relevant staff and through the operational activities

  • Liaise with Jordanian security and law enforcement agencies as well as camp coordination bodies to ensure safe passage to and from, visits, offices and programmatic locations

  • Build ongoing networks for sharing security information and coordination.

Reporting and Documentation

  • Coordinate and supervise all key logs, visitor records, passes and immigration documents

  • Provide monthly fleet management reports


  • Bachelor’s degree or equivalent experience that can validate the academic level.

  • Military and/or Police/Law Enforcement Training – preferred.

  • No previous criminal record or convictions

  • Minimum (2) years’ experience working with UN Agency / NGO plus field security experience, support service and/or admin.

  • Demonstrated experience in designing and delivering training.

  • Demonstrated organization and planning development and implementation

  • Budget Management Skills

  • Knowledge of Fleet Management Principles

  • Knowledge of Asset Management Principles

  • Demonstrated ability to work effectively under pressure (particularly in a crisis situation)

  • Ability to communicate well in English & Arabic (verbal and written) – particularly in a crisis situation

  • Valid Passport and Driver’s License

  • Computer literate (Word, Excel, PowerPoint)

  • First Aid qualified

  • Practical knowledge of tools, mechanisms and procedures for personal and organizational security.