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Administrative Assistant


Position Title: Administrative Assistant


To provide a wide range of administrative support services to the Support Services department including translation services. To maintain efficient administration systems and procedures, with particular emphasis on filing and tracking of documentation.

Major Responsibilities:

Provide administrative and secretarial support

Develop, set up, and document office secretarial systems related to: filing of documents, records management, communications (telephone, fax, and correspondence), supplies management, and basic office services

Receive, screen, and process mail, fax, and other incoming and outgoing communications; ensuring that confidential matters are handled properly.

Assist the line manager in preparing documentation, orders, letters, etc.

Provide support to the relevant stakeholders in all kinds of administrative tasks, including follow up and organizing of different meetings and maintaining the agenda with relevant reminders in close collaboration with the line manager

Provide support and facilitate the team building activities as requested in close collaboration with the line manager

Provide verbal and written translation services to clients as needed.

Ensure all documentation is appropriately filed according to WV standards.

Ensure that stationery are ordered on a timely basis and are available at all times.

Ensure that office supplies are ordered and available always.

Ensure that diskettes, printer cartridges, fax rolls/cartridges and photocopier toners are available always in cooperation with the IT assistant.

Supervise domestic cleaner.

Follow up and settle all utilities, landlines and internet invoices for office and apartments.

Hotel bookings and ticketing, requirements.

Visa application and follow up with different Ministries.

Ensure WV team houses are kept clean and ready to receive visitors.

Follow up on maintenance requirement for office and team houses/apartments.

Keep up to date visitor tracking sheet and staff travel tracking sheet.

Have a driving license, and able to drive within Amman.

Perform any other relevant duties as required by the Line Manager.


Certificate in Secretarial studies or Administration.


At least 2 years office experience and experience in administration and secretarial support services preferred

Knowledge & Skills:

Must have computer aptitude and experience with word processing, database management, and spreadsheet software.

Good organizational skills; ability to manage and prioritize tasks.

Cross-cultural sensitivity.

Must have good attention to detail.

Good interpersonal skills.

Adaptability and flexibility.

Fluency in English, both verbal and written is essential.

Ability to deal with matters of strict confidentiality

Core Capabilities:

Achieving quality results and service

Practicing accountability and integrity

Communicating information effectively

Thinking clearly, deeply and broadly

Understanding the Humanitarian industry

Understanding WV’s mission & operations

Practicing continuous innovation & creativity

Learning for growth and development

Maintaining work/life balance

Building collaborative relationships

Practicing gender & cultural diversity

Influencing individuals & groups